For US use, these restrictions apply to you, affiliates, employees, service providers, end users and third parties under your control or direction. You must not process, store or transmit ITAR- or EAR-controlled data, software or content, HIPAA-regulated data including PHI, or GLBA-regulated nonpublic personal information. Processing or storing under-13 children’s data is prohibited when it violates COPPA; that item is conditional, unlike the other listed data bans. This explains the contract’s restrictions without supplying the cited laws.
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If you use our service in the United States, you, together with your affiliates, employees, service providers, end users and any third parties under your direction or control, shall not use the Services to:process, store, or transmit any technical data, software, or content subject to the ITAR administered by the U.S. Department of State, or the EAR administered by the U.S. Department of Commerce;
a. process, store, or transmit any Protected Health Information (PHI) or other data regulated under the Health Insurance Portability and Accountability Act （HIPAA）, its implementing regulations, or any amendments thereto;
b. process, store, or transmit any Nonpublic Personal Information (NPI) subject to the GLBA, or any regulations promulgated thereunder; or
c. process or store personal information of children under the age of 13 in a manner that violates COPPA or any regulations promulgated thereunder.
Use & Processing · Restriction or exception
Protect end-user data and retain necessary processing consent
You promise not to violate data-protection laws or others’ rights or use User Content unlawfully. If you have end users, you must provide legally effective privacy notices and obtain and retain required consent for Z.ai to process your prompts. More generally, handling others’ personal information through Z.ai requires proper authorization.
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d. You have not and will not, in any way, violate data protection laws or regulations, infringe upon the legal rights of any individual or entity, or use User Content for any unlawful purposes. You also ensure compliance with all applicable laws and regulations in protecting the personal data of your end-users, including issuing legally effective privacy notices to end-users. You confirm that you have obtained and retained any required consent from end-users for authorizing us to process your prompts.
i. Without proper authorization, you may not provide to Z.ai or collect, process, disclose, infer, or generate the personal information of others through Z.ai. You are strictly prohibited from using the Service in any manner that may infringe upon the personal information protection rights and privacy of any third party, including but not limited to the unauthorized collection, storage, or dissemination of any individual’s personal data, home address, phone number, email address, identification details (such as national identification number, social security number, passport number), or credit card information.
Use & Processing · Permission or license
Individual-user content can support service and AI development
For individual users, Z.ai reserves the right to process User Content to improve services, develop products, run its business and benefit other customers. The express AI-development authorization covers using and storing User Content that is not personal data, including processing and storage outside your jurisdiction. Enterprise and developer API content has a distinct rule: no service development or improvement use without explicit agreement.
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a. Service Improvement and Development. For individual users, we reserve the right to process any User Content to improve our existing Services and/or to develop new products and services, including for our internal business operations and for the benefit of other customers. You hereby explicitly authorize and consent to our: (i) utilization and storage of User Content that does not constitute personal data for the purpose of developing and improving our machine learning and artificial intelligence technologies; and (ii) processing and storage of such User Content in locations outside of the jurisdiction where you access or use the Services.
For enterprises and developers using API Services, we will not use your User Content for developing or improving Services unless you explicitly agree to such use. Please refer to Additional Terms for further details.
Use & Processing · Context
API data processing refers to a separate addendum
For API services, Z.ai says it will collect and process provided data under the Data Processing Addendum for API Services. That addendum is not supplied in this agreement; its detailed processing terms cannot be inferred or applied to ordinary consumer chat.
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The use of API services (“API Services”) by business and developers on Z.ai platform is also governed by these Additional Terms for API Services (“Additional Terms”). Terms that are not defined in these Additional Terms have the meanings given in the Terms. For business and developers’ use of API Services, in case any inconsistency exists between the Terms and Additional Terms, the Additional Terms shall prevail.
a. We will collect and process data you provide as set forth in the Data Processing Addendum for API Services.
Use & Processing · Company commitment
API content use is limited and improvement needs explicit agreement
For enterprise and developer API use, End User Content is used only as necessary to provide API services, comply with law, enforce policies and prevent abuse. The appendix’s bracketed sentence says service improvement or development requires explicit agreement, consistent with the general terms’ API exception. This protection is for API content, not the broader individual-user content permission.
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The use of API services (“API Services”) by business and developers on Z.ai platform is also governed by these Additional Terms for API Services (“Additional Terms”). Terms that are not defined in these Additional Terms have the meanings given in the Terms. For business and developers’ use of API Services, in case any inconsistency exists between the Terms and Additional Terms, the Additional Terms shall prevail.
b. We will only use End User Content as necessary to provide you with the API Services, comply with applicable law, enforce our policies, and prevent abuse. [We will not use End User Content to develop or improve Services, unless you explicitly agree to such use.]
For enterprises and developers using API Services, we will not use your User Content for developing or improving Services unless you explicitly agree to such use. Please refer to Additional Terms for further details.