JINGSHENG HENGXING TECHNOLOGY PTE.LTD and its affiliates describe their processing of personal data for Z.ai websites, applications and services. This policy applies to individual users; business-customer content and enterprise or developer API use are addressed by a separate API addendum. The stated last update is September 29, 2025.
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Last Update: September 29, 2025
JINGSHENG HENGXING TECHNOLOGY PTE.LTD, along with its affiliates (collectively referred to as “we”, “our”, or “us”), is committed to respecting your privacy and diligently protecting any information we gather from or about you. This Privacy Policy outlines how we process Personal Data that we collect from or about you in connection with your use of our websites, applications, and other services on Z.ai (together referred to as the “Services”).
This Privacy Policy only applies to individual users and does not apply to content that we process on behalf of customers of our business offerings. If you are enterprises or developers using the API Services (“API Services”) available on Z.ai, please refer to the Data Processing Addendum for API Services.
Legal Rights & Agreement Rules · Context
A Singapore company is the data controller
JINGSHENG HENGXING TECHNOLOGY PTE.LTD identifies itself as the service provider and controller responsible for this processing, gives its Singapore registered address, and directs privacy questions to user_feedback@z.ai.
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The Services are provided and controlled by JINGSHENG HENGXING TECHNOLOGY PTE.LTD with its registered address in 10 ANSON ROAD, #26-03, INTERNATIONAL PLAZA, SINGAPORE 0759903. JINGSHENG HENGXING TECHNOLOGY PTE.LTD is the controller and is responsible for the processing of your Personal Data as described in this Privacy Policy. If you have any questions about how we use your personal data, please contact user_feedback@z.ai.
Legal Rights & Agreement Rules · Company practice
Legal compliance and protection of rights can require processing
For legal compliance and protecting users’, Z.ai’s or third parties’ rights, privacy, safety or property, the table lists account and communication information, other-source data, logs, usage, device/network information, cookies and payment personal data. It cites legal necessity, such as retaining transaction records, or, without a specific duty, legitimate interests of Z.ai, third parties and broader society, such as finding fraud in logs.
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To comply with legal obligations and to protect the rights, privacy, safety, or property of our users, Z.ai, or third parties
Account Information
Communication Information
Data We Receive from Other Sources
Log Information
Usage Information
Device and Network Information
Cookies and Similar Technologies
Payment Personal Data
Where necessary to comply with a legal obligation, such as retaining transaction information to comply with record-keeping obligations.
Where we are not under a specific legal obligation, where necessary for our legitimate interests and those of third parties and broader society, including in protecting our or our affiliates’, users’, or third parties’ rights, safety, and property, such as analyzing log data to identify fraud and abuse in our Services.
Legal Rights & Agreement Rules · User right or choice
Available privacy rights depend on where you live
Depending on residence, you may have rights to know about processing, access or change data, object, request a copy of your authorization, complain to competent authorities, withdraw consent, limit processing or request deletion. Additional information may be requested in certain circumstances. Exercising rights can affect some or all service functionality.
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Depending on where you live, you may have certain rights with respect to your personal information, such as the right to know how we collect and use your personal information. You may also have the right to access, change, oppose, request a copy of your authorization, file complaints before the competent authorities, withdraw your consent, or limit our collection and use of your personal information as well as to request that we delete it, and potentially others. In certain circumstances, you can also ask us to provide additional information about our collection and use of your personal information. Please note that your exercise of certain rights may impact your ability to use some or all of Services' features and functionalities.
Legal Rights & Agreement Rules · User right or choice
You may be entitled to details about data processing
Subject to the location-dependent rights framework, the right to know covers data categories, source categories, business or commercial collection purposes and categories of third-party recipients.
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Depending on where you live, you may have certain rights with respect to your personal information, such as the right to know how we collect and use your personal information. You may also have the right to access, change, oppose, request a copy of your authorization, file complaints before the competent authorities, withdraw your consent, or limit our collection and use of your personal information as well as to request that we delete it, and potentially others. In certain circumstances, you can also ask us to provide additional information about our collection and use of your personal information. Please note that your exercise of certain rights may impact your ability to use some or all of Services' features and functionalities.
Right to know: the right to know what personal data we process about you, including the categories of personal data, the categories of sources from which it is collected, the business or commercial purposes for collection, and the categories of third parties to whom we disclose it.
Legal Rights & Agreement Rules · User right or choice
Access and portability have exceptions and legal conditions
Depending on where you live, you may request a copy of personal data Z.ai processes, subject to exceptions and conditions. Portability applies in certain cases and subject to applicable law.
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Depending on where you live, you may have certain rights with respect to your personal information, such as the right to know how we collect and use your personal information. You may also have the right to access, change, oppose, request a copy of your authorization, file complaints before the competent authorities, withdraw your consent, or limit our collection and use of your personal information as well as to request that we delete it, and potentially others. In certain circumstances, you can also ask us to provide additional information about our collection and use of your personal information. Please note that your exercise of certain rights may impact your ability to use some or all of Services' features and functionalities.
Access & data portability: the right to request a copy of the personal data we process about you, subject to certain exceptions and conditions. In certain cases and subject to applicable law, you have the right to port your information.
Legal Rights & Agreement Rules · User right or choice
Corrections to inaccurate model output may not be technically possible
Depending on residence and subject to exceptions, you may request correction of retained inaccurate personal data. Z.ai does not guarantee factual accuracy of outputs. For inaccurate personal data about you in outputs, it promises reasonable efforts on a correction request, but says model complexity may prevent correction.
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Depending on where you live, you may have certain rights with respect to your personal information, such as the right to know how we collect and use your personal information. You may also have the right to access, change, oppose, request a copy of your authorization, file complaints before the competent authorities, withdraw your consent, or limit our collection and use of your personal information as well as to request that we delete it, and potentially others. In certain circumstances, you can also ask us to provide additional information about our collection and use of your personal information. Please note that your exercise of certain rights may impact your ability to use some or all of Services' features and functionalities.
Correction: the right to request that we correct inaccurate personal data we retain about you, subject to certain exceptions. Please note that we cannot guarantee the factual accuracy of Outputs. If Outputs contain factually inaccurate personal data relating to you, you can submit a correction request and we will make a reasonable effort to correct this information—but due to the technical complexity of our large language models, it may not always be possible for us to do so.
Legal Rights & Agreement Rules · Procedure
Rights requests require contact and proper verification
Contact Z.ai using the policy’s contact information to exercise rights. It will respond consistently with applicable law and subject to proper verification.
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Please contact us by using the contact information provided in this Privacy Policy if you would like to exercise any of your rights. We will respond to your request consistent with applicable law and subject to proper verification.
Legal Rights & Agreement Rules · Company practice
Updates are posted with an effective date unless law requires other notice
Z.ai may update the policy from time to time. It will publish the updated version and effective date on this page unless applicable law requires another type of notice. It recommends checking the policy each time you access the services.
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We may update this Privacy Policy from time to time. When we do, we will publish an updated version and effective date on this page, unless another type of notice is required by applicable law. We recommend that you review the Privacy Policy each time you access our Services to stay informed of our privacy practices.
Legal Rights & Agreement Rules · Procedure
Privacy questions and requests go to the feedback email
Send policy questions, comments and requests to user_feedback@z.ai. The controller section uses the same address for questions about personal-data use.
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Questions, comments and requests regarding this policy should be addressed to user_feedback@z.ai.
The Services are provided and controlled by JINGSHENG HENGXING TECHNOLOGY PTE.LTD with its registered address in 10 ANSON ROAD, #26-03, INTERNATIONAL PLAZA, SINGAPORE 0759903. JINGSHENG HENGXING TECHNOLOGY PTE.LTD is the controller and is responsible for the processing of your Personal Data as described in this Privacy Policy. If you have any questions about how we use your personal data, please contact user_feedback@z.ai.
Legal Rights & Agreement Rules · Context
The embedded API addendum is outside this consumer analysis
Although this saved page contains an API data-processing addendum, that addendum expressly governs data provided by business and enterprise API customers and is incorporated into their Additional Terms. The consumer policy expressly excludes business-offering content and directs API users to that separate addendum. Its API-specific promises and customer duties are not consumer-policy terms.
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This Data Processing Addendum (“DPA”) governs the processing of the data provided by business and enterprises users (“Customers”) through API Services offered by JINGSHENG HENGXING TECHNOLOGY PTE.LTD, along with its affiliates (collectively referred to as “Company”) on Z.ai platform (“Z.ai”) and is hereby incorporated into the Additional Terms for API Services.
This Privacy Policy only applies to individual users and does not apply to content that we process on behalf of customers of our business offerings. If you are enterprises or developers using the API Services (“API Services”) available on Z.ai, please refer to the Data Processing Addendum for API Services.
Cross-references
related (model-proposed): This policy covers individual users of Z.ai — references: Both scope statements distinguish individual users from business/API customers; the embedded DPA is not imported into consumer cards.