You may request deletion and can delete individual conversations
The location-dependent right to request deletion of data collected during service use is subject to exceptions. Separately, Z.ai says individual conversations you delete are removed immediately from conversation history and automatically deleted from its back end; it gives no back-end deletion deadline here. Its general retention terms also allow keeping data for stated obligations and other purposes.
Supporting quotations
Depending on where you live, you may have certain rights with respect to your personal information, such as the right to know how we collect and use your personal information. You may also have the right to access, change, oppose, request a copy of your authorization, file complaints before the competent authorities, withdraw your consent, or limit our collection and use of your personal information as well as to request that we delete it, and potentially others. In certain circumstances, you can also ask us to provide additional information about our collection and use of your personal information. Please note that your exercise of certain rights may impact your ability to use some or all of Services' features and functionalities.
Deletion: the right to request that we delete personal data collected from you when you use our Services, subject to certain exceptions. You also are able to delete individual conversations, which will be removed immediately from your conversation history and automatically deleted from our back-end.
We retain personal data for as long as it is needed to provide our Services and for the other purposes outlined in this Privacy Policy. Additionally, we retain personal data when required to fulfill contractual and legal obligations, when we have a legitimate business interest (such as improving and developing our Services and enhancing their safety, security, and stability), and for the exercise or defense of legal claims.
Cross-references
contrast (model-proposed): Retention depends on service needs, obligations and other stated purposes — contrast: The policy gives deletion rights subject to exceptions and promises conversation removal, while allowing retention for service needs, obligations, business interests and claims. These are a reviewed tension, not a finding that the provisions legally contradict; the policy gives no back-end conversation deletion deadline.
Retention & Deletion · Company practice
Retention depends on service needs, obligations and other stated purposes
Z.ai keeps personal data as needed for services and policy purposes, contractual or legal duties, legitimate business interests such as improvement and security, and legal claims. Periods vary with data volume, type, sensitivity, purpose and legal requirements. Service-related account information and inputs are retained while you have an account; after a violation, removal from public view may be immediate while data is kept as needed to address it.
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We retain personal data for as long as it is needed to provide our Services and for the other purposes outlined in this Privacy Policy. Additionally, we retain personal data when required to fulfill contractual and legal obligations, when we have a legitimate business interest (such as improving and developing our Services and enhancing their safety, security, and stability), and for the exercise or defense of legal claims.
Retention periods vary based on the volume, type, and sensitivity of the personal data, the purposes for which we use it, and any legal requirements, among other factors. For instance, when we process your personal data to provide you with the Services, we retain it as long as you have an account. This includes your account information, input. If you violate any of our terms, policies, or guidelines, we may immediately remove your account information, input from public view, but we will keep the personal data as needed to address the violation.
Retention & Deletion · Company commitment
Unneeded data is erased or anonymized under applicable law
Retention varies with the data and purposes, including keeping account information and inputs while you have an account and data needed to address violations. Once collected personal data is no longer required, Z.ai and its providers will destroy, delete, erase or anonymize it as permitted or required by law. Anonymization can leave data available for the policy’s stated uses; Z.ai commits not to re-identify it unless law requires.
Supporting quotations
Retention periods vary based on the volume, type, and sensitivity of the personal data, the purposes for which we use it, and any legal requirements, among other factors. For instance, when we process your personal data to provide you with the Services, we retain it as long as you have an account. This includes your account information, input. If you violate any of our terms, policies, or guidelines, we may immediately remove your account information, input from public view, but we will keep the personal data as needed to address the violation.
When the personal data collected is no longer required by us, we and our service providers will perform the necessary procedures for destroying, deleting, erasing, or converting it into an anonymous form as permitted or required under applicable laws.
We use your information to operate, provide, develop, and improve the Service, including for the following purposes set out in the table below. We may also aggregate or anonymize Personal Data in such a way that it no longer identifies you and use this data for the purposes mentioned above, such as analyzing how our Services are being utilized, enhancing and adding new features, and conducting research. We will keep and use the anonymized data in its de-identified form and will not attempt to re-identify it, unless required by law.
Retention & Deletion · Company commitment
Reports of under-13 data prompt investigation and possible deletion
Z.ai says it does not knowingly collect personal data from children under 13. If you believe a child under 13 supplied data through the service, contact Z.ai using the policy details. It will investigate notifications and delete the data if appropriate.
Supporting quotations
Our Services are not directed to, or intended for, the individual under 18. We do not knowingly collect Personal Data from children under 13. If you have reason to believe that a child under 13 has provided Personal Data to us through the Services, please contact us via the contact details set out below. We will investigate any notification and, if appropriate, delete the Personal Data from our systems. Users under 18 must have permission from their parent or guardian to use our Services.