8 of 77 cards in Account & Service Control
Account & Service Control · Restriction or exception
Users may not engage in practices intended to artificially manipulate or game Airbnb's search ranking algorithm.
Do not engage in any practices that are intended to manipulate our search algorithm.
purpose: service_operation
Account & Service Control · Company practice
Users may end the agreement by email or account deletion. Airbnb may end it for any reason on 30 days’ notice, or immediately for violations or reasonably believed protection needs. It may terminate an account inactive for more than two years without prior notice; that is discretionary, not automatic.
You may terminate this agreement at any time by sending us an email or by deleting your account. Airbnb may terminate this agreement and your account for any reason by providing you 30 days’ notice via email or using any other contact information you have provided for your account. Airbnb may also terminate this agreement immediately and without notice and stop providing access to the Airbnb Platform if you breach these Terms, you violate our Additional Legal Terms, or Policies, you violate applicable laws, or we reasonably believe termination is necessary to protect Airbnb, its Members, or third parties. If your account has been inactive for more than two years, we may terminate your account without prior notice.
Account & Service Control · Restriction or exception
Individuals must be at least 18; entities and partnerships may also register. Users must not be legally barred, must keep details accurate and credentials confidential, may not transfer the account and must immediately report suspected compromise. Airbnb may seek identity or background checks where law permits.
You must register an account to access and use many features of the Airbnb Platform. Registration is only permitted for legal entities, partnerships and natural persons who are 18 years or older. You represent and warrant that you are not a person or entity barred from using the Airbnb Platform under the laws of the United States, your place of residence, or any other applicable jurisdiction. You must provide accurate, current, and complete information during registration and keep your account information up-to-date. You may not transfer your account to someone else. You are responsible for maintaining the confidentiality and security of your account credentials and may not disclose your credentials to any third party. You are responsible and liable for activities conducted through your account and must immediately notify Airbnb if you suspect that your credentials have been lost, stolen, or your account is otherwise compromised. If and as permitted by applicable law, we may, but have no obligation to (i) ask you to provide identification or other information, (ii) undertake checks designed to help verify your identity or background, (iii) screen you against third-party databases or other sources and request reports from service providers, and (iv) obtain reports from public records of criminal convictions or sex offender registrations or their local equivalents.
Account & Service Control · Restriction or exception
Hosts must maintain current listing information and disclose all extra and mandatory fees. Normally there is one listing per accommodation, with multiple places in one property allowed. Off-platform fees and third-party account or review demands require the relevant policy authorization.
one Listing per Accommodation
all mandatory fees and charges
except as expressly authorized by our Offline Fee Policy
Account & Service Control · Restriction or exception
Book only for yourself or an authorized actual guest. Do not organize unauthorized parties or events; reservation holders are responsible for rule-breaking events. Illegal services, prostitution solicitation and human trafficking are prohibited.
actually using the Host Services
any party or event during your Reservation
human trafficking
Account & Service Control · Company practice
For specified violations or protection needs Airbnb may limit access, hide content, cancel reservations or revoke status with or without notice. Minor violations may receive notice and a chance to remedy as Airbnb finds appropriate. Members may appeal through support; cancellation refunds and costs reduce host payouts.
suspend or limit your access
special status
an opportunity to resolve the issue
You may appeal
Account & Service Control · Company practice
A host who closes their account cancels confirmed bookings with full guest refunds. Guest closure cancels bookings subject to cancellation policies. There is no right to restore content or accounts; suspended or terminated users cannot evade action with another account. Provisions that inherently survive, including the listed sections, continue.
Guests will receive a full refund
not entitled to a restoration
may not register a new account
including Sections 1 through 28
Account & Service Control · Company practice
Airbnb reserves authority to add/remove features or accepted listing types and may take reasonably necessary actions to comply with laws and government orders or requests.
change the types of Listings
reasonably necessary to comply