Charges & Financial Obligations · Company practice
Cancellation policy can be overridden by refund protections
Host cancellation policy generally sets guest refunds, but major disruptive events, reservation issues or host cancellation may trigger rebooking or refund policies. Services and experiences have separate policies. Guests may appeal Airbnb’s decision through customer service.
Supporting quotations
In general, if you cancel a Reservation, the amount refunded to you is determined by the Host's cancellation policy that applies to that Reservation. But, in certain situations, other policies take precedence and determine what amount is refunded to you. If something outside your control forces you to cancel a Reservation, you may be eligible for a partial or full refund under our Major Disruptive Events Policy. If the Host cancels, or you experience a Reservation Issue (as defined in our Rebooking and Refund Policy for Homes), you may be eligible for rebooking assistance or a partial or full refund under the Rebooking and Refund Policy for Homes. Different policies apply to certain categories of Listings; for example Services and Experiences Reservations are governed by the Refund Policy for Services and Experiences. See each Additional Legal Term or Policy for details about what is covered, and what refund applies in each situation. You may appeal a decision by Airbnb by contacting our customer service.
Charges & Financial Obligations · Restriction or exception
Guest and Host responsibility for agreed Booking Modifications and fee adjustments
Guests and Hosts are responsible for any booking modifications agreed to and agree to pay all additional fees, taxes, and price adjustments.
Supporting quotations
Guests and Hosts are responsible for any booking modifications they agree to make via the Airbnb Platform or direct Airbnb customer service to make on their behalf ("Booking Modifications"), and agree to pay any additional amounts, fees, or taxes associated with any Booking Modification.
Qualifications & exceptions
Responsible for additional fees and taxes resulting from changes
data: financial_data · purpose: service_operation
Charges & Financial Obligations · Restriction or exception
Accommodation hosts must maintain primary liability insurance
At their expense, accommodation hosts must maintain primary insurance for their and their staff’s liability for third-party bodily injury and property damage during a guest reservation. They must provide proof on request, immediately report lapse or cancellation and cooperate on applicable insurance claims.
Supporting quotations
during a Reservation
notify Airbnb of this immediately
timely and accurately providing information
Charges & Financial Obligations · Company practice
Host cancellations can reduce or reverse payouts
Unjustified host cancellations may incur a fee and other consequences. Applicable disruptive-event, reservation-issue or enforcement refunds can override host cancellation policy, reduce payouts and recover past payments from future payouts. Expected refunds may delay payouts. Services and experiences follow their separate policies. The supplied clause does not specify an automatic calendar block.
Supporting quotations
In general, if a Guest cancels a Reservation, the amount paid to you is determined by the cancellation policy that applies to that Reservation. As a host, you should not cancel on a Guest without a valid reason under our Major Disruptive Events Policy or applicable law. If you cancel on a Guest without such a valid reason, we may impose a cancellation fee and other consequences.
Charges & Financial Obligations · Restriction or exception
Host tax collection, reporting, and statutory withholding
Hosts are responsible for reporting and paying all applicable local taxes; Airbnb may collect, report, or withhold taxes where required by law.
Supporting quotations
As a Host, you are responsible for determining and fulfilling your obligations under applicable laws to report, collect, remit, or include in your price any applicable VAT or other indirect taxes, occupancy taxes, tourist, income, or other taxes ("Taxes").
Qualifications & exceptions
Host liable for tax compliance; Airbnb collects where mandated
data: financial_data · purpose: legal_compliance
Charges & Financial Obligations · Company practice
Service fees non-refundable status
Airbnb charges service fees to Hosts and Guests for platform use, which are non-refundable except as expressly stated on the platform.
Supporting quotations
Airbnb may charge fees (and applicable Taxes) to Hosts and Guests for the right to use the Airbnb Platform. More information about when service fees apply and how they are calculated can be found on our Service Fees page. Any applicable fees are disclosed to Guests before making a Booking. Except as otherwise provided on the Airbnb Platform, service fees are non-refundable. Airbnb reserves the right to change the service fees at any time, and will provide Members notice of any fee changes before they become effective. Fee changes will not affect bookings made prior to the effective date of the fee change. If you disagree with a fee change you may terminate this agreement at any time pursuant to Section 12.2.
Qualifications & exceptions
Service fees non-refundable by default
data: financial_data · purpose: service_operation
Charges & Financial Obligations · Restriction or exception
Off-platform booking restrictions have policy exceptions
Bookings or payments outside Airbnb are prohibited for fee or tax avoidance or any other reason, except as its Offline Fee Policy authorizes.
Supporting quotations
Do not request, make, or accept a booking or any payment outside of the Airbnb Platform to avoid paying fees, taxes or for any other reason. See our Offline Fee Policy for exceptions.
Charges & Financial Obligations · Company practice
Damage reports include a response opportunity and recovery options
Hosts need valid evidence of directly caused physical damage, resulting booking-income or consequential losses, or extra cleaning costs. Guests receive notice and an opportunity to respond. Agreed amounts or claims Airbnb determines valid and attributable may be collected, including through payment methods, insurance or legal/collection remedies. Members must cooperate reasonably.
Supporting quotations
valid evidence
loss of booking income
cleaning costs in excess
given an opportunity to respond
referral of the matter to a collections agency
Charges & Financial Obligations · User right or choice
Low-income fee assistance has documentation conditions
Provider rules govern fees. Income below 300% of federal poverty guidelines qualifies for a fee/cost waiver excluding arbitrator fees, requested with a sworn income and household statement. If the provider grants it and proof is supplied to Airbnb, Airbnb pays the user’s share of arbitrator fees.
Supporting quotations
Your arbitration fees and your share of arbitrator compensation shall be governed by the rules and service fee schedule of the arbitration provider administering the arbitration. The ADR Rules and the ADR Services fee schedule are available at [www.adrservices.com](http://www.adrservices.com/) and the AAA Rules and AAA Services fee schedule are available at [www.adr.org](http://www.adr.org/). If you have a gross monthly income of less than 300% of the federal poverty guidelines, you are entitled to a waiver of arbitration fees and costs, exclusive of arbitrator fees. You may request a fee waiver by providing the arbitration provider with a declaration under oath stating your monthly income and the number of persons in your household. If a fee waiver is granted by the arbitration provider and you provide Airbnb with documents necessary to prove that your gross monthly income is less than 300% of the federal poverty guidelines, Airbnb will pay your share of any arbitrator fees.
Either party may make a request that the arbitrator impose sanctions upon proving that the other party or its attorney(s) has asserted a claim or defense that is groundless in fact or law, brought in bad faith or for the purpose of harassment, or is otherwise frivolous. As allowed by applicable law, the arbitrator shall impose sanctions equal to the requesting party’s reasonable attorneys’ fees and costs upon finding that a claim or defense is groundless in fact or law, brought in bad faith or for the purpose of harassment, asserted in violation of Fed. R. Civ. P. 11(b) (treating the arbitrator as “the court”), or is otherwise frivolous. Either party may seek dismissal of any arbitration filed in violation of any provision of this Arbitration Agreement. Either party may assert in arbitration a counterclaim for the other party’s initiation of proceedings concerning an arbitrable Dispute without complying with or otherwise in violation of the requirements of this Arbitration Agreement. Upon finding that a party has initiated proceedings concerning an arbitrable Dispute without complying with or otherwise in violation of the requirements of this Arbitration Agreement, the arbitrator shall award the other party its actual damages, including but not limited to reasonable attorneys’ fees and costs.
Charges & Financial Obligations · Permission or license
Booking accepts the total price and damage-charge authority
Guests agree to the disclosed total including offline fees, taxes and service fees. Airbnb sets a conversion rate when the display currency differs from the host’s. Booking also authorizes charging the booking payment method for damage-report amounts.
Supporting quotations
currency conversion rate determined by us
collect Damage Report
Charges & Financial Obligations · Permission or license
Tax collection can require extra recovery or end on notice
Where Airbnb collects/remits tax for hosts, members authorize it. Shortfalls may be recovered from future payouts; the stated remedy for collected tax is a refund from the tax authority. Airbnb may stop tax collection in a jurisdiction on prior notice.
Supporting quotations
deducting such amounts from future payouts
sole remedy
with prior notice
Charges & Financial Obligations · Company practice
Missing tax documents can delay payouts
Tax law may require collection/reporting and withholding. Without sufficient documents Airbnb may withhold up to the required amount until documentation arrives and may issue tax invoices on hosts’ behalf.
Supporting quotations
until sufficient documentation is provided
issue on your behalf invoices
Charges & Financial Obligations · Company commitment
Fee changes do not change existing bookings
Applicable fees are disclosed before booking. Airbnb may change fees on notice before effectiveness, but changes do not affect earlier bookings. Users rejecting a change can terminate.
Supporting quotations
Fee changes will not affect bookings made prior
Charges & Financial Obligations · Restriction or exception
Improper arbitration claims can trigger fees and damages
As law permits, frivolous or bad-faith claims/defenses can require paying the other side’s reasonable legal fees and costs. Violating the arbitration agreement can cause dismissal, a counterclaim and actual-damages awards including costs.