Promotional communications have controls; administrative notices continue
Airbnb sends administrative communications independently of optional email subscriptions. Promotional email settings can be changed, potentially limiting promotions. US SMS Terms apply if users consent to SMS; third-party data charges may apply.
Supporting quotations
You will receive administrative communications from us using the email address or other contact information you provide for your Airbnb account. Enrollment in additional email subscription programs will not affect the frequency of these administrative emails, though you should expect to receive additional emails specific to the program(s) to which you have subscribed. You may also receive promotional emails from us. No fee is charged for these promotional emails, but third-party data rates could apply. You can control whether you receive promotional emails using the notification preferences in your account settings. Please note that you will not be able to take advantage of certain promotions if you disable certain communication settings or do not have an Airbnb account. In the U.S. if you consent to receive SMS (text messages) from us, you will be subject to our SMS Terms.
Use & Processing · Company practice
Search ranking uses listing and guest information
Ranking considers search criteria, availability, pricing, reviews, host performance, listing popularity and guest history and preferences. Results can vary across app, web and map, and hosts may pay to promote listings.
Supporting quotations
previous trips and saved Listings
by paying an additional fee
Use & Processing · Restriction or exception
Member data is limited to authorized transactions
Members may use another member’s information only as needed for authorized Airbnb transactions. Commercial messages require express consent. Providing someone else’s data requires legal compliance and authority and authorizes processing under Airbnb’s Privacy Policy.
Supporting quotations
only use another Member’s personal information as necessary
without their express consent
must be authorized to do so
Use & Processing · Company practice
Airbnb may monitor messages and recordings for stated purposes
Airbnb may record, review or edit content, messages and phone recordings for operations, safety, compliance, investigations and quality enforcement. It has no general duty to monitor, applies its policies in its discretion and expects reasonable member cooperation.