Steam Subscriber Agreement

Steam · agreement dated September 10, 2026 · Official agreement

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22 of 103 cards in Charges & Financial Obligations

Charges & Financial Obligations · Procedure

Order is offer to Valve

Your order through Steam is an offer to Valve to agree on delivery of ordered Subscriptions, Content and Services or Hardware for the listed price. The D Acceptance heading introduces this order rules section.

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D. Acceptance of Agreements
Your order through Steam is an offer to Valve

Charges & Financial Obligations · Context

Confirmation is receipt only

When you place an order, Valve sends a message confirming receipt with order details. That Order Confirmation only acknowledges receipt and does not confirm acceptance of your offer.

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we will send you a message confirming receipt of your order
does not confirm acceptance of your offer

Charges & Financial Obligations · Procedure

Content accepted on delivery

For Content and Services, Valve accepts your offer and concludes the agreement by confirming the transaction and making the Content and Services available to you. For pre-orders, acceptance is by confirming the transaction and deducting the price from your payment method.

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we accept your offer, and conclude the agreement with you
deducting the applicable price from your payment method

Charges & Financial Obligations · Procedure

Hardware accepted on dispatch

For Hardware, Valve only accepts your offer when it dispatches the Hardware and emails a Dispatch Confirmation. Each package dispatch with its confirmation concludes a separate sale contract for that Hardware. Delivered Hardware remains Valve property until fully paid.

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when we dispatch the Hardware to you
remains property of Valve until payment has been fully made

Charges & Financial Obligations · Permission or license

Electronic invoices consented

You consent to receiving sales invoices electronically.

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You consent to receiving sales invoices electronically.

Charges & Financial Obligations · Context

Billing section begins

Billing, Payment and Other Subscriptions section begins here. Operative billing rules are in the next packet.

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BILLING, PAYMENT AND OTHER SUBSCRIPTIONS

Qualifications & exceptions

  • Substance deferred to next packet

Charges & Financial Obligations · Context

Charges prepaid and final

All Steam charges and Steam Wallet purchases are payable in advance and final, except as in Sections 3.I and 7 below.

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are payable in advance and final
except as described in Sections 3.I and 7 below

Qualifications & exceptions

  • Exceptions in Sections 3.I and 7 detailed later

Not stated here

  • Full Sections 3.I and 7 exceptions

Charges & Financial Obligations · Permission or license

Authorize payment method

When you give payment information to Valve or its processor, you represent you are the authorized user of that card, PIN, key or account, and you authorize Valve to charge your card or process payment via the chosen processor for any Subscription, Wallet funds, Hardware or other fees you incur. The A Payment Authorization heading introduces this.

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A. Payment Authorization
you authorize Valve to charge your credit card

Charges & Financial Obligations · Procedure

Recurring charges reaffirmed

For usage-period Subscriptions with recurring payments for continued use, by continuing to use the subscription you agree and reaffirm Valve may charge your card, funded Wallet, or other processor for recurring amounts. If you ordered recurring subscriptions, promptly notify Valve of card number, expiry, billing address, PayPal or other account changes, and if the card or account expires or is cancelled.

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by continuing to use the Recurring Payment Subscription you agree
you agree to notify Valve promptly of any changes

Charges & Financial Obligations · Procedure

Taxes and VAT included in EU UK

If Steam use or Hardware purchase is subject to use or sales tax, Valve may also charge you those taxes plus published Subscription or other fees. All Steam fees in the EU and UK include EU or UK VAT. Collected VAT reflects VAT due on Content, Services, Hardware or Subscription value.

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Valve may also charge you for those taxes
All fees on Steam in the European Union and the United Kingdom include

Charges & Financial Obligations · Procedure

Holder pays all account charges

As Account holder you are responsible for all charges including taxes and all orders or purchases by you or anyone using your Account including family or friends. If you cancel, Valve may still collect pre-cancellation fees and costs. Delinquent Accounts must be settled before re-registering. The B Responsibility heading introduces this.

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B. Responsibility for Charges Associated With Your Account
you are responsible for all charges incurred
Valve reserves the right to collect fees

Charges & Financial Obligations · Context

Wallet is prepaid balance

Steam may offer an Account balance called Steam Wallet. It is not a bank account or payment instrument. It is a prepaid balance to order Content and Services. You may fund it up to a Valve-set maximum via card, prepaid card, promo code or other accepted method. In any 24 hours, stored plus spent Wallet total may not exceed 2000 US dollars or local equivalent. Excess deposit attempts may not credit until activity falls below threshold. Valve may change balance and usage limits over time. The C Wallet heading introduces this.

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C. Steam Wallet
It functions as a prepaid balance to order Content and Services.
may not exceed US$2,000

Charges & Financial Obligations · Procedure

Wallet limit changes notice

You will be emailed about Wallet balance and usage limit changes within 60 calendar days before they take effect. Continued Account use more than 30 calendar days after effect accepts the changes. If you disagree, your only remedy is to terminate the Account or stop using the Wallet. Valve need not refund remaining Wallet credits in that case.

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You will be notified by e-mail of any change
will constitute your acceptance of the changes

Charges & Financial Obligations · Restriction or exception

Wallet funds nonrefundable

You may use Wallet funds to order Subscriptions including enabled in-game orders and to buy Hardware. Subject to Section 3.I, added funds are non-refundable and non-transferable. Funds are not personal property, have no value outside Steam and may only be used for Steam Subscriptions, related content including Store games and Marketplace items, and Hardware. Funds have no cash value and are not exchangeable for cash. Unclaimed funds may go to the authority. Section 3.I exception is in a later packet.

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funds added to the Steam Wallet are non-refundable and non-transferable
have no cash value and are not exchangeable for cash

Qualifications & exceptions

  • Subject to Section 3.I detailed later

Not stated here

  • Full Section 3.I refund exception

Charges & Financial Obligations · Restriction or exception

Japan Wallet six month expiry

For Japanese subscribers, unused Wallet funds expire six months after you added them, as required by Japanese law. You can review funds and expiry dates in your Wallet in your account.

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For Japanese Subscribers:
will expire
within six (6) months

Qualifications & exceptions

  • Applies to Japanese subscribers per heading

Charges & Financial Obligations · Context

Trading section begins

Trading and Transactions of Subscriptions Between Subscribers section begins here. Operative marketplace rules are in the next packet.

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D. Trading and Transactions of Subscriptions Between Subscribers

Qualifications & exceptions

  • Substance in next packet

Charges & Financial Obligations · Permission or license

Marketplace transfers via Valve

Steam may offer Subscription Marketplaces such as Community Market and Trading to acquire or dispose of Subscriptions like virtual-item licenses with other Subscribers. By using them you authorize Valve on its own behalf or as agent or licensee of third-party creators to transfer those Subscriptions from your Account to effect your transaction.

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allow Subscribers to acquire or dispose
you authorize Valve

Charges & Financial Obligations · Procedure

Marketplace fees and tax

Valve may charge a Marketplace transaction fee, disclosed before completion. Valve collects sales tax, VAT, GST and similar for Marketplace transactions as required by law. Consult a tax specialist for your Marketplace tax liability.

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Valve may charge a fee for transactions
Valve collects sales tax

Charges & Financial Obligations · Company commitment

Marketplace may end or change

Valve has no duty to provide or maintain any Marketplace. It may stop operating one, change fees, or change Marketplace terms or features. You will be timely notified before any substantial Marketplace term or availability change takes effect, except for force majeure, your fault, or outside third-party events.

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does not have any obligation to provide or maintain
You will be notified of any substantial change

Charges & Financial Obligations · Restriction or exception

Free still bears connection costs

Valve may offer free Subscriptions to certain Content and Services. As with all Subscriptions, you remain responsible for ISP, telephone and other connection fees when using Steam, even with a free Subscription. The G Free heading introduces this.

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G. Free Subscriptions
you are always responsible for any Internet service provider

Charges & Financial Obligations · User right or choice

Refunds per Refund Policy

Without prejudice to statutory rights, you can request refunds for Steam orders or purchases under Valve Refund Policy at the linked page. The I Refunds heading introduces this.

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I. Refunds and Right of Withdrawal
you can request a refund

Qualifications & exceptions

  • Statutory rights preserved; linked policy not supplied here

Not stated here

  • Full Refund Policy terms

Charges & Financial Obligations · Procedure

Workshop revenue per app terms

Under Section 6.A Workshop Contributions are in principle free to Subscribers. Exceptionally they may be offered for a fee. Revenue sharing and your compensation for paid availability are defined in App-Specific Terms, not this Agreement. Unless App-Specific Terms say otherwise, general Workshop rules below apply.

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are in principle made available to Subscribers for free
are defined in the App-Specific Terms and not by this Agreement

Qualifications & exceptions

  • App-Specific Terms not supplied here

Not stated here

  • App-Specific revenue shares