Charges & Financial Obligations · Company practice
Sellers pay fees; eBay may change them on 14 days’ notice
eBay charges sellers for use of its Services, and may charge buyers for supplemental services such as authentication or storage in certain categories. Selling fees are listed on its Selling fees pages, and eBay may change them by posting on the site 14 days in advance, with no advance notice for temporary promotions or fee reductions.
Supporting quotations
We charge sellers for the use of our Services. In some cases, where buyers receive supplemental Services such as authentication or storage Services for items in certain categories, we may also charge those buyers for such supplemental Services.
We may change our selling fees from time to time by posting the changes on the eBay site fourteen (14) days in advance, but with no advance notice required for temporary promotions or any changes that result in the reduction of fees.
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The Selling fees pages were not supplied.
Charges & Financial Obligations · Restriction or exception
Sellers owe fees even for sales finalized outside eBay
If you are a seller you are liable for fees from all sales made using some or all of the Services, even if terms are finalized or payment is made outside eBay. In particular, if you offer or reference your contact information or ask a buyer for theirs in the context of buying or selling outside eBay, you may be liable to pay a final value fee for that item even if it does not sell, because of your use of the Services to be introduced to a buyer.
Supporting quotations
If you are a seller, you are liable for fees arising out of all sales made using some or all of our Services, even if sales terms are finalized or payment is made outside of eBay.
if you offer or reference your contact information or ask a buyer for their contact information in the context of buying or selling outside of eBay, you may be liable to pay a final value fee applicable to that item, even if the item doesn't sell, given your usage of our Services for the introduction to a buyer.
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Charges & Financial Obligations · Restriction or exception
Sellers must keep a payment method
Sellers must have a payment method on file and pay all fees and applicable taxes by the due date. If a payment method fails or the account is past due, eBay may restrict the account, eBay Payments Entities may collect amounts owed as described in the Payments Terms of Use, and late fees apply. eBay or the collection agencies it retains may report account information to credit bureaus, so late payments, missed payments or other defaults may appear on your credit report. A dispute about eBay's credit report goes to eBay's Global Collections in Austin, Texas, and disputes about a collection agency's report must go to the agency.
Supporting quotations
You as a seller must have a payment method on file when using our selling Services and pay all fees and applicable taxes associated with your use of our Services by the payment due date.
If your payment method fails or your account is past due, we may place restrictions on your account, or the eBay Payments Entities (as defined below) may collect amounts owed in the manner described in the
eBay, or the collection agencies we retain, may also report information about your account to credit bureaus, and as a result, late payments, missed payments, or other defaults on your account may be reflected in your credit report.
If you wish to dispute the information a collection agency reported to a credit bureau regarding your eBay account, you must contact the collection agency directly.
If you wish to dispute the information eBay reported to a credit bureau (i.e., Experian, Equifax, or TransUnion) please contact us at eBay Inc., c/o Global Collections, 7700 West Parmer Lane, Building D, Austin, TX 78729.
Charges & Financial Obligations · Restriction or exception
eBay may require particular payment methods
For items listed in certain categories, subject to certain programs or at certain price points, eBay may require the use of certain payment methods under its Payments methods policy. For example, for inventory covered by authentication or storage services, buyers and sellers may be subject to escrow or payment handling requirements.
Supporting quotations
For items listed in certain categories, subject to certain programs, and/or offered or sold at certain price points, eBay may require the use of certain payment methods, subject to our Payments methods policy.
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The Payments methods policy was not supplied.
Charges & Financial Obligations · Context
International shipping program: third-party providers handle processing
The eBay International Shipping Program lets buyers obtain parcel processing, international shipping and customs clearance services, facilitated by eBay through third-party providers under contract. By listing on eBay.com you agree to the EIS Terms and Conditions; if you choose not to participate you can opt out by updating your shipping preferences.
Supporting quotations
It is facilitated by eBay through third-party service providers that eBay has contracted with to operationalize the program. By listing your item on eBay.com you agree to the
If you choose not to participate in EIS, you can opt out of the program by updating your shipping preferences.
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The EIS Terms and Conditions were not supplied.
Charges & Financial Obligations · Company practice
eBay Payments Entities may restrict access to a seller’s funds
To protect eBay from risk of liability for your actions as a seller, eBay Payments Entities may restrict access to your funds as described in the Payments Terms of Use.
Supporting quotations
To protect eBay from risk of liability for your actions as a seller, eBay Payments Entities (as defined below) may restrict access to your funds as described in the
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The Payments Terms of Use were not supplied.
Charges & Financial Obligations · Company practice
Seller returns: default automation, refunds on the seller’s behalf
Sellers can create rules to automate replacements, returns and refunds, and for all new sellers eBay sets a default rule that automates returns where returns are accepted; sellers can remove or customize preferences and agree to comply with the returns policy. Where settings automatically accept returns or replacements, an eBay-generated return shipping label is provided to the buyer. When an item is returned, or a paid transaction is canceled, eBay may issue a refund to the buyer on the seller's behalf and charge the seller for it. All seller cancellations must follow the Order cancellation policy.
Supporting quotations
Sellers can create rules to automate replacements, returns, and refunds under certain circumstances. For all new sellers, in listings where returns are accepted, eBay will set a default rule that automates the return process. Sellers may remove or customize their return preferences in their account settings within My eBay.
Where settings have been set to automatically accept requests for returns or replacements, an eBay-generated return shipping label will be provided to your buyer. You agree to comply with our returns policy.
When an item is returned or if a transaction is canceled after payment has been completed, eBay may issue a refund to the buyer on the seller's behalf and charge the seller for the amount of the refund.
All seller cancellations of orders must be in accordance with our Order cancellation policy.
Charges & Financial Obligations · Company practice
eBay may charge sellers for return labels and fees
eBay may charge sellers for the cost of return shipping labels and other reasonable fees when an eBay-generated label is used and the seller is responsible for its cost, returns have been automated, the seller fails to send a label so an eBay label is used, or the item is not as described and is returned under the Money Back Guarantee or other terms. eBay or eBay Payment Entities may invoice sellers for these charges and collect them as described in the Payments Terms of Use.
Supporting quotations
Additionally, eBay may charge sellers for the cost of return shipping labels and/or other reasonable fees from sellers when:
An eBay-generated return shipping label is used, and the seller is responsible for its cost;
Returns have been automated;
The seller fails to send the buyer a return shipping label and, instead, an eBay-generated shipping label is used; and/or
The item is not as described in the listing and is returned in accordance with eBay Money Back Guarantee or other applicable terms.
eBay or eBay Payment Entities may invoice sellers for these charges and collect such charges as described in the
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Charges & Financial Obligations · Restriction or exception
Buyers generally cannot cancel orders
Buyers generally do not have the right to cancel an order, but can request cancellation within the time period in the Order cancellation policy and the seller has 3 days to accept or decline. If it cannot be canceled the buyer may still return an eligible item. In certain instances the buyer may be responsible for return shipping costs and may use an eBay-generated label or buy one from a carrier; by choosing an eBay-generated label the buyer agrees eBay may deduct its cost from the refund.
Supporting quotations
Buyers generally do not have the right to cancel an order. Buyers can request to cancel an order on eBay within the time period and as provided in our Order cancellation policy, and the seller will have 3 days to accept or decline the request.
In certain instances, a buyer may be responsible for the cost of return shipping for an item returned to a seller.
By choosing to use an eBay-generated shipping label, you (as a buyer) agree that eBay may deduct the cost of the shipping label from the refund owed to you.
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Charges & Financial Obligations · Company practice
Money Back Guarantee: eBay makes final decisions and may collect from sellers
If a purchase covered by the eBay Money Back Guarantee has a problem, buyers can get their money back if an item did not arrive, is faulty or damaged, or does not match the listing. You agree to comply with the policy and permit eBay to make a final decision on any case. If a seller chooses or is required to reimburse a buyer or eBay, eBay or Payments Entities may invoice or collect the amount, and if it cannot get reimbursement it may use other collection mechanisms including collection agencies. eBay may suspend the Guarantee without notice if it suspects abuse, and you agree to make eBay whole for losses, including expenses to recoup them, from your abuse or fraud.
Supporting quotations
buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. You agree to comply with the policy and permit us to make a final decision on any eBay Money Back Guarantee case.
If you (as seller) choose to reimburse a buyer, or are required to reimburse a buyer or eBay under the eBay Money Back Guarantee, eBay or eBay Payments Entities may invoice you in the amount of the reimbursement, or collect the amount of the reimbursement from you
If we cannot get reimbursement from you, we may collect the outstanding sums using other collection mechanisms, including retaining collection agencies.
We may suspend the eBay Money Back Guarantee in whole or in part without notice if we suspect abuse or interference with the proper working of the policy. You agree to make us whole for any losses, including expenses we incur to recoup such losses, arising out of your abuse of the eBay Money Back Guarantee, or any fraud you commit in connection with the eBay Money Back Guarantee.
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The eBay Money Back Guarantee policy was not supplied.
Charges & Financial Obligations · Company practice
eBay shipping labels: delivery costs owed to eBay
For eligible listings eBay may require listing with eBay shipping and using the label it provides; delivery costs paid by the buyer at checkout are paid to eBay for the label, and if the seller offers free delivery those costs are deducted from the seller's account and paid to eBay. Buyers agree that delivery costs paid at checkout are owed to eBay. By listing with eBay shipping services sellers agree to the eBay Shipping Terms and Conditions for all eligible listings, including item eligibility limits on value, weight and dimensions. If a buyer requests a return the seller may have to refund outbound delivery costs, deducted from the account, and if the seller under-declares size or weight additional delivery costs and fees are deducted.
Supporting quotations
For listings that are eligible, you may see a simplified listing flow where eBay will require you to (i) list with eBay shipping as the delivery method and (ii) ship your item using the shipping label eBay provided to you.
If you have chosen to offer free delivery, you agree that the delivery costs owed to eBay will be deducted from your account and paid to eBay
As a buyer, you agree that any delivery costs you pay at checkout for the shipping label will be owed to eBay.
By listing with eBay shipping services, you are acknowledging that you have read and agreed to the
a description of the items that are ineligible for the delivery services and restrictions on the value, weights, and dimensions of items that may qualify for eBay shipping as a delivery option.
should the buyer request a return, you may be responsible for refunding the buyer any outbound delivery costs (including for express delivery) for the label eBay provided to you, and that the outbound delivery costs will be deducted from your account to execute the refund.
If you have under-declared the size or weight of your item and additional delivery costs are due to eBay, the additional delivery costs (including any applicable administration or other fees) will be deducted from your account and paid to eBay
an acknowledgment that you agree and are responsible for ensuring that your listings and items are compliant with the
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The eBay Shipping Terms and Conditions were not supplied.
Charges & Financial Obligations · Context
eBay Payment Entities handle payments under separate Payments Terms of Use
Payments for goods and services sold using the Services are facilitated by designated eBay entities (eBay Payment Entities) under the Payments Terms of Use, which you agree to as applicable. To receive payment for a sale, sellers must accept and comply with those terms, including providing the Payment Entities information about themselves, their business and the financial account used to receive payments.
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Payments for goods and services sold using our Services are facilitated by designated eBay entities (each, an "eBay Payment Entity")
To receive payment for an item sold using our Services, you must accept and comply with the
including the requirements to provide to eBay Payment Entities information about you, your business, and the financial account you will use to receive payments.
Charges & Financial Obligations · Permission or license
eBay may hold payments and save, reuse or update card details
Buyers pay using methods eBay Payment Entities make available, and the entities collect the transaction amount on the seller's behalf by charging the selected payment method; payments received satisfy the buyer's obligation to the seller. A transaction may be declined, frozen or held for any reason, including suspected fraud, anti-money laundering or sanctions compliance, internal risk controls or policy violations. eBay, the Payment Entity or its affiliates may save card numbers and expiration dates entered on the Services and use them as your default payment method; you consent to updates from you, your bank or payment providers, and by placing a payment method on file you authorize the Payment Entities to charge it for any amounts arising from your use of the Services, including to recover fraud proceeds or amounts refunded in error.
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You may pay for items and services using the payment methods that the eBay Payment Entities make available, and the eBay Payment Entities will manage settlement of the payment to sellers. The eBay Payment Entities will collect the transaction amount on behalf of the seller by charging your selected payment method.
In certain instances, your transaction may be declined, frozen, or held for any reason including for suspected fraud, Anti-Money Laundering ("AML") compliance, compliance with economic or trade sanctions, in connection with eBay's internal risk controls or due to potential violations of any policy of eBay or the eBay Payment Entity
eBay, the eBay Payment Entity or its affiliates may save payment information, such as credit card or debit card numbers, and card expiration dates, entered by you on our Services when you make a purchase, redeem a coupon, or make any other transaction on our Services where card information is entered. Such stored payment information may be used as your default payment method for future transactions on our Services.
you consent to eBay updating such stored information from time to time based on information provided by you, your bank or other payments services providers
By placing a payment method on file with us, you authorize eBay Payment Entities to charge your payment method(s) for any and all amounts arising from your use of our Services, including charges to recover the proceeds of any fraud perpetrated by you, or charges necessary to recoup amounts refunded to you in error;
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Charges & Financial Obligations · Restriction or exception
Refunds come from the payment entity that processed payment
If you are entitled to a refund the eBay Payment Entities will issue it if they processed the original payment, and refund timing may vary with third-party rules such as card network rules. You agree to comply with applicable laws and third-party terms for payment methods you choose, and failure may result in fees, such as currency conversion fees from your card issuer, or other actions by third parties for which the Payment Entity has no control or responsibility.
Supporting quotations
If you are entitled to a refund, the eBay Payment Entities will issue the refund if the eBay Payment Entities processed the original payment. Refund timing may vary in accordance with the rules of third parties, such as credit and debit card networks;
Failure to abide by third-party terms and conditions may result in fees assessed to you (for example, currency conversion fees from your credit card issuer if the transaction currency is different from your credit card currency) or other actions taken by such third parties, and you agree that the eBay Payment Entity has no control over, or responsibility or liability for, such fees or actions.
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Charges & Financial Obligations · Restriction or exception
Arbitration fees follow NAM schedules
Filing, administration and arbitrator fees follow the applicable NAM fee schedules but may be reapportioned: if you complied with Informal Dispute Resolution and the relief sought is $10,000 or less, eBay will at your request pay all filing, administration and arbitrator fees. The parties bear their own attorneys' fees and costs unless the arbitrator finds the Dispute or relief sought frivolous or brought for an improper purpose, and an arbitrator may sanction a party that did not bring claims consistent with Rule 11(b) standards by ordering reimbursement of the responding party's arbitration costs and fees.
Supporting quotations
if you complied with the Informal Dispute Resolution requirements in Section 1 of this Agreement and the value of the relief sought in the Dispute is $10,000 or less, at your request eBay will pay all filing, administration, and arbitrator fees associated with the arbitration.
The parties shall bear their own attorneys’ fees and costs in arbitration unless the arbitrator finds that either the substance of the Dispute or the relief sought in the Demand was frivolous or was brought for an improper purpose
the arbitrator may, as part of its award, impose sanctions by ordering that the initiating party reimburse the responding party for all arbitration costs and arbitrators’ fees the responding party incurred under the Fee Schedule.
(as measured by the standards set forth in Federal Rule of Civil Procedure 11(b))