eBay may use AI tools to run and personalize its services and detect fraud
eBay says it may use artificial intelligence or AI-powered tools and products to provide and improve its Services, offer a customized and personalized experience, provide enhanced customer service and support fraud detection, and that availability and accuracy of these tools are not guaranteed. Guidance eBay provides, such as pricing, shipping, listing and sourcing, is informational and you may follow it or not.
Supporting quotations
Any guidance eBay provides as part of our Services, such as pricing, shipping, listing, and sourcing is solely informational and you may decide to follow it or not.
We may use artificial intelligence or AI-powered tools and products to provide and improve our Services, to offer you a customized and personalized experience, to provide you with enhanced customer service, and to support fraud detection; availability and accuracy of these tools are not guaranteed.
eBay may display aggregated sales data and your listings’ sales history
eBay may give you optional information to consider when creating listings, based on aggregated sales and performance history of similar sold or current listings, with results varying for individual listings. You agree eBay may display the sales and performance history of your individual listings, and their associated campaigns, to others.
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We may provide you with optional information to consider when creating your listings. Such information may be based on the aggregated sales and performance history of similar sold and/or current listings; results may vary for individual listings;
You agree that we may display the sales and performance history of your individual listings (and their associated campaigns) to others;
You authorize automated translation of your content
You authorize eBay to use automated tools to translate your eBay content, including member-to-member communications, in whole or in part, into local languages where available. eBay may provide translation tools at your request, and accuracy and availability of translation are not guaranteed.
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You authorize us to use automated tools to translate your eBay content, including member-to-member communications, in whole or in part, into local languages where such translation solutions are available.
The accuracy and availability of any translation are not guaranteed.
eBay may monitor or record calls with you or your agents without further notice
eBay may, without further notice or warning and in its discretion, monitor or record telephone conversations you or anyone acting on your behalf has with eBay or its agents for quality control and training purposes, or for its own protection.
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eBay may, without further notice or warning and in its discretion, monitor or record telephone conversations you or anyone acting on your behalf has with eBay or its agents for quality control and training purposes, or for its own protection.
eBay may scan messages for fraud, rule violations and service improvement
eBay's automated systems may scan and analyze the contents of every message sent through its messaging platforms, including chat and email channels and messages between users, to detect and prevent fraud or violations of the User Agreement and to provide and improve its Services. This may lead to manual review of messages. The scanning may occur before, during or after sending, or while in storage, and may cause a message to be delayed or withheld. eBay may store message contents to conduct scanning and analysis.
Supporting quotations
eBay's automated systems may scan and analyze the contents of every message sent through its messaging platforms (including but not limited to chat and email channels), including messages between users, to: (i) detect and prevent fraudulent activity or violations of eBay's User Agreement, including the incorporated terms, notices, rules, and policies and (ii) provide and improve our Services.
This may result in a manual review of messages sent through our messaging tools. This scanning and analysis may occur before, during, or after the message is sent, or while in storage, and may result in your message being delayed or withheld.
eBay may store message contents, including to conduct this scanning and analysis.