Your Mint Mobile service will operate only after you have purchased and redeemed an eligible Mint Mobile service plan.
Supporting quotations
Your Service will operate only after you have purchased and redeemed a Mint Mobile Service plan.
Charges & Financial Obligations · Procedure
Automatic Renewal Payment Authorization
Enrolling in Auto-Renew authorizes Mint Mobile to automatically charge your debit or credit card at recurring intervals unless cancelled.
Supporting quotations
Trial Plans are not renewable and you must become a paid subscriber to the Mint Mobile service in order to continue your access to the Mint Mobile service.
Charges & Financial Obligations · Restriction or exception
Minternational Pass Requirement for International Roaming
International roaming is not available without purchase of a Minternational Pass or other designated international roaming add-on.
Supporting quotations
You are responsible for, and shall pay, the taxes, fees and surcharges set forth in Sections 11.1 – 11.5 below (“Taxes, Fees and Surcharges”) in connection with your Service account.
Charges & Financial Obligations · Company practice
Overview of Billed Service Charges
You agree to pay all charges incurred in connection with your service, including monthly fees, taxes, surcharges, and recovery fees.
Supporting quotations
The Recovery Fee is calculated as a flat, per-plan fee (refer to table below), plus an additional 2.5% of the plan cost which is applied to help recover other administrative fees.
Charges & Financial Obligations · Company practice
Recovery Fee Distinction from Government Taxes
The Recovery Fee is assessed by Mint Mobile to defray administrative and compliance expenses; it is separate from base plan pricing and is not a government tax.
Supporting quotations
Although added to the overall Charges, the Recovery Fee is separate from the cost of Service and the Recovery Fee shall not result in the purchase of any additional Service time.
Charges & Financial Obligations · Company practice
Federal Universal Service Fund Fee Recovery
Mint Mobile assesses a Federal Universal Service Fund Fee to recover required contributions to federal universal service programs.
Supporting quotations
The Federal Universal Service Fund Fee is designed to recover Mint Mobile’s contribution to the Federal Universal Service Fund program.
Charges & Financial Obligations · Company practice
Customer Responsibility for Government Taxes and Surcharges
Certain federal, state, municipal, and local government taxes, fees, and surcharges are not included in plan pricing and are billed to the customer.
Supporting quotations
Certain federal, state, municipal, local or other governmental Government taxes, including without limitation sales and use taxes, now in force or enacted in the future, are assessed as a result of your subscription to, use of, or payment for Mint Mobile Service.
Charges & Financial Obligations · Procedure
Mandatory 60-Day Billing Dispute Notice Window
Unless otherwise provided by law, you agree to notify Mint Mobile of any billing dispute within sixty (60) days of receiving the disputed bill or charge.
Supporting quotations
Unless otherwise provided by law, you agree to notify us of any dispute regarding your bill or Charges to your account within sixty (60) days (twenty (20) days for Puerto Rico customers) after the date you first receive the disputed bill or Charge.
Charges & Financial Obligations · User right or choice
Seven-Day Money-Back Guarantee for Initial Purchases
Eligible initial plan purchases may be refunded within seven (7) days under Mint Mobile’s 7-day money-back guarantee, subject to policy conditions.
Supporting quotations
16.3 Plan Refund Policy (Terminations, Suspensions, Adjustments). To the extent permitted by law and these T&Cs, if you have purchased one of our 30-day Service plans and we terminate or suspend your Service for any reason specified in Section 16.1 or otherwise, you will not receive any refund
Charges & Financial Obligations · Procedure
Fourteen-Day Return Window for Devices and Accessories
Devices, SIMs, and accessories provided by Mint Mobile may be returned within fourteen (14) days in original packaging and condition.
Supporting quotations
16.4 Device, SIM Kits, and Accessory Return Policies. For Mint Mobile-provided Devices, SIM Kits, and accessory returns and exchanges, see the applicable Return Policy on our website.
Charges & Financial Obligations · Restriction or exception
Trial Plan Allowances and Introductory Limits
Each Mint Mobile Trial Plan includes limited introductory service with up to 250 SMS messages, 250 voice minutes, and 250 megabytes of data.
Supporting quotations
Each Trial Plan includes Mint Mobile service with up to 250 SMS messages, 250 voice minutes, and 250 MB of 5G and/or 4G LTE data.
Charges & Financial Obligations · User right or choice
Option to Purchase Additional Trial Plan
After your initial trial, you may choose to purchase an additional Trial Plan for $5.00 at participating retail locations.
Supporting quotations
After your initial Trial Plan, you may choose to purchase an additional Trial Plan for $5.00 at participating third-party distributors.
Charges & Financial Obligations · Company practice
Discretionary Promotional Offers and Modifications
Mint Mobile may offer promotional service plans, devices, or features in its sole discretion, subject to modification or cancellation without prior notice.
Supporting quotations
From time to time, and in Mint Mobile’s sole discretion, we may offer certain promotions (including, without limitation, credits, discounts, or “free” Service)