Charges & Financial Obligations · User right or choice
Low-income fee waiver excludes arbitrator fees
Gross monthly income below 300% of federal poverty guidelines qualifies for waiver of arbitration fees and costs except arbitrator fees. Outside California, request it with form AO 240 or a sworn declaration containing its information; in California, a sworn statement of income and household size is required.
Supporting quotations
If you have a gross monthly income of less than 300% of the federal poverty guidelines, you are entitled to a waiver of arbitration fees and costs, exclusive of arbitrator fees. If you believe that you meet the requirements to obtain a fee waiver, and your demand for arbitration arises outside of California, then you may request a fee waiver only by submitting to the arbitration provider AO 240, Application to Proceed in District Court Without Prepaying Fees or Costs ([found here](https://www.uscourts.gov/file/448/download)), or a declaration under oath containing all the information required by AO 240; if your demand for arbitration arises in California, then you must submit a declaration under oath providing your monthly income and the number of persons in your household.
Charges & Financial Obligations · Restriction or exception
User responsibility for cellular data network charges
Users are responsible for obtaining data access and paying all mobile network data and messaging rates incurred while using the platform.
Supporting quotations
You are responsible for obtaining the data network access necessary to use the Services. Your mobile network's data and messaging rates and fees may apply if you access or use the Services from your device. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services and any updates thereto. Uber does not guarantee that the Services, or any portion thereof, will function on any particular hardware or devices. In addition, the Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications. Uber is not responsible for any resulting delays, delivery failures, or damage, loss, injury or death.
Qualifications & exceptions
User pays all carrier mobile data rates and fees
purpose: service_operation
Charges & Financial Obligations · Company practice
Uber role as limited payment collection agent for Third-Party Providers
Charges for transportation or goods are owed directly to Third-Party Providers, with Uber acting as a limited payment collection agent whose receipt satisfies the user's obligation.
Supporting quotations
With respect to Third-Party Providers, Charges you incur will be owed directly to Third-Party Providers, and Uber will collect payment of those charges from you, on the Third-Party Provider’s behalf as their limited payment collection agent, and payment of the Charges shall be considered the same as payment made directly by you to the Third-Party Provider. Payment to a Third-Party Provider of goods or services shall be considered to occur at the moment you submit payment through Uber. You retain the right to request lower Charges from a Third-Party Provider for services or goods received by you from such Third-Party Provider at the time you receive such services or goods. A Third-Party Provider also retains the right to request higher Charges from you for services or goods provided. For example, a Third-Party Provider that is a merchant may collect lower or higher charges where the actual goods provided differ from the products originally requested, including in connection with differences in quantity, weight, or item type. Subject to requests from you to lower such Charges from a Third-Party Provider, you agree to pay such higher or lower Charges associated with such product differences. Uber will consider in good faith any request from a Third-Party Provider to modify the Charges for a particular service or good. This payment structure is intended to fully compensate a Third-Party Provider, if applicable, for the services or goods obtained in connection with your use of the Services.
Qualifications & exceptions
Payment to Uber satisfies debt to provider
data: financial_data · purpose: service_operation
Charges & Financial Obligations · Company practice
Stored payment methods can be charged and updated
Adding a method authorizes storage in the wallet and charging saved methods for future charges, including fallback if the chosen method fails. Uber may update details obtained from banks or financial partners under law and reject methods it considers risky or unauthorized.
Supporting quotations
When you add a payment method to your account, you authorize us and our payment service providers to collect and store your payment method information. Any payment method added by you will be automatically saved to your Uber wallet. You can add multiple payment methods to your wallet, and you agree that Uber may charge any of these payment methods for any future transactions or Charges. If your selected payment method is expired, invalid or otherwise not able to be charged, you agree that Uber may charge any other available payment method saved in your wallet. If your payment method’s account information changes (e.g., account number, routing number, expiration date) as a result of re-issuance, expiration or otherwise, we may automatically update your payment method on file, in accordance with applicable law, if we acquire that information from our financial services partners or your bank. We reserve the right to decline, refuse or limit the use of any payment methods that we believe may be unauthorized, fraudulent or illegal or may violate our policies or procedures or otherwise expose Uber to an unacceptable level of risk.
Charges & Financial Obligations · Company practice
Uber can adjust charges and tries to inform users
Uber reserves authority to establish or adjust charges and will use reasonable efforts to inform users. Users remain responsible for incurred account charges regardless of awareness.
Supporting quotations
As between you and Uber, Uber reserves the right to establish or adjust Charges for any or all services or goods obtained through the use of the Services at any time. Uber will use reasonable efforts to inform you of Charges that may apply, provided that you will be responsible for Charges incurred under your Account regardless of your awareness of such Charges or the amounts thereof.
Charges & Financial Obligations · Restriction or exception
Refund requests use the app deadline or otherwise 30 days
Charges are generally final and nonrefundable unless Uber and the assessing provider decide otherwise. Submit cancellation, return, refund or correction requests in Help within the app’s stated timeframe, or if none, within 30 days, subject to law. Missing it waives later amount disputes under this clause.
Supporting quotations
Charges paid by you are final and non-refundable, unless otherwise determined by Uber and the Third-Party Provider assessing the Charge. If you have any requests for cancellations, refunds, or returns, or if you think a correction should be made to any Charge you incurred, please visit the “Help” tab in your Account to initiate such requests within the timeframe specified in the app, or, if no such timeframe is specified, within 30 days after the Charge occurred, subject to applicable law. Otherwise, Uber will have no further responsibility and you waive your right to later dispute the amounts charged.
Charges & Financial Obligations · User right or choice
Tips are voluntary; ordinary charges are not designated tips
Unless you use the tip feature, Uber does not designate any part of payment as a tip. Additional gratuities are optional. This clause does not state a percentage-remittance guarantee.
Supporting quotations
you are under no obligation to do so
Charges & Financial Obligations · Restriction or exception
Damage, cleaning and rule violations may create charges
Uber can assess provider repair/cleaning charges based on damage and severity, may require evidence, and may charge verified reasonable costs through the account. These and lost-property amounts are nonrefundable. Rule violations may also create charges for improperly completed transactions.
Supporting quotations
Uber may charge you a fee on behalf of Third-Party Providers if, during your use of the Services, you have caused damage to a vehicle or property that requires repair or cleaning (“Repair” or “Cleaning”). The amount of such fee shall be determined, in Uber’s sole discretion, based on the type of damage and the severity. Uber reserves the right to verify or otherwise require documentation of damages prior to processing a fee. In the event that a Repair or Cleaning request is verified by Uber in Uber’s reasonable discretion, Uber reserves the right to facilitate payment for the reasonable cost of such Repair or Cleaning using your payment method designated in your Account. Such amounts, as well as those pertaining to lost and found goods, will be transferred by Uber to a Third-Party Provider, if applicable, and are non-refundable. Additionally, if you fail to comply with these Terms, you may be responsible for Charges, including without limitation, for transactions that could not be completed properly, arising out of or in connection with your failure to comply with these Terms.
Charges & Financial Obligations · Procedure
Arbitration fees are capped and disputes can pause payment
Subject to special cost provisions, user filing, administration and arbitrator fees follow provider rules up to what a court claim would cost. Fee disputes go to the arbitrator or a specified three-person panel before appointment, with disputed dates paused and Uber paying panel setup costs.
Supporting quotations
up to the amount you would be required to pay if you filed a claim in court
due date for any disputed fees shall be stayed
Charges & Financial Obligations · Company practice
Prices include fees and may surge or differ from store prices
Charges may include taxes, tolls and other fees and increase substantially with demand. App item prices can differ from stores or other platforms and may not be lowest; pickup and delivery can also differ. App access itself has no fee.
Supporting quotations
increase substantially during times of high demand
may not be the lowest prices
does not charge a fee for you to access the Uber App
Charges & Financial Obligations · User right or choice
You can request lower provider charges
At receipt, users may ask providers for lower charges; providers may request higher ones, including quantity, weight or substitution changes. Users agree to resulting adjustments subject to their reduction requests, and Uber considers provider modification requests in good faith.
Supporting quotations
You retain the right to request lower Charges
consider in good faith
Charges & Financial Obligations · Permission or license
Bank payments authorize corrections and require USD debits
Selecting a bank account authorizes total-charge debits and correcting debits or credits, adjustments and refunds. It must accept USD debits. Third-party payment providers may impose their own fees and terms.
Supporting quotations
further debit or credit your bank account
denominated in USD
additional fees
Charges & Financial Obligations · Company practice
Promotions can differ between users and end without notice
Other users’ offers do not alter your charges. Discounts can change or be withdrawn at any time without notice.
Supporting quotations
subject to change or withdrawal at any time and without notice
Charges & Financial Obligations · Restriction or exception
SNAP purchases require another payment method for excluded costs
A valid authorized EBT card can buy eligible items from participating merchants; only one card can be linked and EBT cash is not accepted. A second payment method covers fees, ineligible items and other excluded costs. Availability is not guaranteed and Puerto Rico is excluded under these terms.
Supporting quotations
not available in Puerto Rico
does not accept EBT cash
you must add another payment method
makes no guarantee
Charges & Financial Obligations · Restriction or exception
Gift scheduling has redemption and refund conditions
The sender must have consent to share recipient details for tracking. Recipients who schedule need an account; sender-scheduled recipients do not. The clause specifies scheduling no later than seven days after purchase but fulfillment before 11:59pm PST on the sixth day; the relationship between these stated timings is unclear. Nonredemption produces cancellation and a full sender refund. Unavailable items instead produce recipient Uber Cash; placed gifts cannot be canceled by the sender.
Supporting quotations
no later than seven days following the date of purchase
before 11:59pm PST on the sixth day
refunded for the full value of the gift
Gift orders cannot be canceled by you once placed.
Not stated here
The source states both a seven-day scheduling period and a sixth-day fulfillment cutoff without reconciling them.
Charges & Financial Obligations · Restriction or exception
Recipients need legal age and government photo ID; deliveries cannot be left unattended. Absence, inadequate ID, underage status or apparent intoxication can lead to return and a fee. The recipient receives credit for the returned restricted portion less that fee.