Account & Service Control · Restriction or exception
Minimum-age and eligibility requirements apply
Users must meet the applicable minimum age of at least 13, have contract capacity, not be legally barred and not be convicted sex offenders. Snap may require age verification and will lock or delete an account and data when it knows a user is underage. Certain features have higher age limits.
Supporting quotations
We may require you to verify your age
lock or delete your account and your data
you can form a binding contract
you are not a person who is barred
you are not a convicted sex offender
Account & Service Control · Restriction or exception
72-hour mandatory update requirement for changed mobile numbers
Users who change or deactivate their mobile phone number must update account settings within 72 hours to prevent misdirected messaging.
Supporting quotations
If you change or deactivate the mobile phone number that you used to create an account, you must update your account information through Settings within 72 hours to prevent us from sending messages intended for you to someone else.
Qualifications & exceptions
72-hour deadline to update changed phone number
data: phone_number · purpose: account_management
Account & Service Control · User right or choice
Voluntary account deletion and contract termination
Users may terminate the agreement at any time and for any reason by deleting their Snapchat account.
Supporting quotations
you can terminate these Terms at any time if you do not agree with any changes we make to these Terms, or for any other reason, by deleting your Snapchat account
Qualifications & exceptions
Free termination at user discretion via account deletion
data: account_data · purpose: account_management
Account & Service Control · Restriction or exception
Access can end for any reason and specified clauses survive
Snap may restrict, suspend or terminate for violations, legal or external reasons, or any other reason, including prolonged inactivity. It may reclaim usernames and tries to give reasonable notice without guaranteeing it. Sections 2, applicable surviving additional terms in 3, and 6–25 survive.
Supporting quotations
or for any other reason
we can’t guarantee that notice will be possible
Sections 2, 3
Account & Service Control · Procedure
Right to notice and appeal for moderation enforcement decisions
Snap provides notice and an opportunity to appeal account restrictions or terminations under Community Guidelines moderation policies.
Supporting quotations
Where we restrict, terminate, or suspend your access to the Services for violation of our [Community Guidelines](https://values.snap.com/privacy/transparency/community-guidelines?lang=en-US), we will notify you and provide an opportunity for you to appeal as explained in our [Moderation, Enforcement and Appeals Explainer](https://values.snap.com/privacy/transparency/community-guidelines/moderation?lang=en-US).
Qualifications & exceptions
Procedural right to appeal moderation sanctions
data: account_data · purpose: dispute_resolution
Account & Service Control · Company practice
Moderation can restrict accounts, features and devices
Snap may moderate content, limit features or impose device blocks in its discretion, including for valid legal requests. It does not review every item or guarantee compliance. Users can report content, and appeals are available in some cases.
Supporting quotations
we do not review all content
device-based restrictions or blocks
in some cases you can appeal
Account & Service Control · Company practice
Updates may install automatically; banned users need consent to return
Software may automatically install updates, with some controls in device settings. Users previously removed or banned cannot create a new account unless Snap consents.
Supporting quotations
automatically download and install
unless we consent otherwise
Account & Service Control · Company practice
Features or the service may stop without advance notice
Snap may add, remove, suspend or stop features or the entire service at any time for any reason, possibly without prior notice.
Supporting quotations
we may not provide you with any notice beforehand
Account & Service Control · Company commitment
Account enforcement considers the circumstances
Before restrictions, suspension or termination Snap says it considers relevant available facts. For guideline violations these include severity, frequency, impact and intent, which influence the action and suspension length.
Supporting quotations
we will take into account all relevant facts and circumstances