This is a contract with Sony Interactive Entertainment LLC covering PlayStation Services
The agreement is a contract between you and Sony Interactive Entertainment LLC, which it calls SIE (and also "we" and "us"). It covers what it calls PlayStation Services: a broad range of services that includes PlayStation Store, PlayStation Plus and PlayStation Video, plus other websites, products and services that SIE and its affiliates offer through or in connection with using your PlayStation account.
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It is a contract between you and Sony Interactive Entertainment LLC
SIE provides a broad range of PlayStation services including PlayStation Store, PlayStation Plus, PlayStation Video, and those other websites, products and services that SIE, and its affiliates offer through or in connection with the access and use of your account for PlayStation
Qualifications & exceptions
PlayStation Store, PlayStation Plus and PlayStation Video are examples ("including"), not a complete list of the covered Services.
Legal Rights & Agreement Rules · Restriction or exception
Disputes go to individual arbitration (Section 14), but you can opt out within 30 days
Section 1 flags that Section 14 contains a binding arbitration clause and class action waiver that affects how disputes with SIE (and its current or former affiliates, parents or subsidiaries) are resolved. Section 14 covers broadly defined disputes about PlayStation Services, PlayStation Content or devices used to access them, which you and the Sony entity agree to take only to arbitration instead of court. Two qualifications matter: you can opt out of the arbitration and class action waiver by notifying SIE in writing within 30 days of accepting the Agreement (unless applicable law requires a longer period), and you or a Sony entity can bring claims in your local small claims court if that court's rules allow it. Section 14's other terms are explained in the Section 14 cards.
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PLEASE CAREFULLY READ THE BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER IN SECTION 14
regarding PlayStation Services or PlayStation Content, or the use of any PlayStation Devices or other devices sold by a Sony Entity to access PlayStation Content
YOU HAVE THE RIGHT TO OPT OUT OF BINDING ARBITRATION AND CLASS ACTION WAIVER WITHIN 30 DAYS.
You or any Sony Entity can bring claims in your local small claims court, if the rules of that court allow it.
Qualifications & exceptions
The opt-out window is 30 days from the date you accept the Agreement, unless a longer period is required by applicable law.
Small claims court is available only if the rules of that court allow it.
Legal Rights & Agreement Rules · User right or choice
Local-law rights that cannot be limited or waived are not cut back by the Agreement
The agreement notes that, depending on where you live, you may have rights under local law that cannot be limited or waived, and says nothing in the Agreement limits those rights.
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Depending on where you reside, you may have rights under applicable local laws that cannot be limited or waived. Nothing in this Agreement limits any such rights under those local laws.
Qualifications & exceptions
Which rights apply depends on where you reside and on the local law.
Not stated here
The agreement does not list which local-law rights it means.
Legal Rights & Agreement Rules · Permission or license
Other documents and service-specific terms become part of your contract
In addition to this Agreement, the agreement says several other terms apply and form part of your contract: the System Software License Agreement for software embedded in a PlayStation-branded device (such as PlayStation 3, PlayStation Vita, PlayStation 4 or PlayStation 5), the PlayStation Software Application End User License Agreement for PlayStation game software (including game software from other publishers made to run on a PlayStation device), and, if you buy physical goods from the PlayStation Store, the PlayStation Physical Goods Terms of Purchase. SIE may also require you to agree to further content-, software- or service-specific terms or policies ("Usage Terms") for other services or products; by accessing them you agree that those Usage Terms become part of this Agreement and govern your access and use.
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the following additional terms apply and form part of your contract with us
the System Software License Agreement, which governs the use of the software embedded in a PlayStation-branded device
if you purchase physical goods from the PlayStation Store, the PlayStation Physical Goods Terms of Purchase
We may also require that you agree to additional content, software or service specific terms or policies
By accessing those services or products, you agree that the applicable Usage Terms become part of this Agreement and govern your access and use of those services or products.
Qualifications & exceptions
The Physical Goods Terms of Purchase apply only if you purchase physical goods from the PlayStation Store.
Usage Terms apply to the specific services or products that require them.
Not stated here
The text of the System Software License Agreement, the Software Application End User License Agreement, the Physical Goods Terms of Purchase and any Usage Terms is not supplied here, so their content is not explained.
Legal Rights & Agreement Rules · Company practice
You confirm you have read the Agreement and acknowledged the Privacy Policy and Code of Conduct
By accepting, you affirm that you are at least 18 and of legal age of majority, that you have read the Agreement and agree to abide by its terms and the other terms incorporated into it by reference, that you have reviewed and acknowledge the PlayStation Privacy Policy, and that you have reviewed and acknowledge the Code of Conduct. The text says you acknowledge the Privacy Policy and Code of Conduct here; it does not list the Privacy Policy among the additional documents that form part of the contract in the preceding paragraph.
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that you have read this Agreement and agree to abide by its terms and the other terms incorporated into it by reference
that you have reviewed and acknowledge the PlayStation Privacy Policy
you have reviewed and acknowledge the Code of Conduct
Qualifications & exceptions
The Privacy Policy and Code of Conduct are acknowledged in this clause; the section on additional terms separately lists what forms part of the contract.
Not stated here
The Privacy Policy is linked but its text is not supplied here, so what SIE does with your data is not explained by this page.
The Code of Conduct is linked here; its operative rules are addressed in the agreement's own Code of Conduct section.
Legal Rights & Agreement Rules · Company practice
Third-party services are covered by these Terms plus the third party's own terms; SIE does not endorse them
SIE may give access (paid or unpaid) to content, products or services offered by publishers or entities other than SIE and its affiliates, called Third-Party Services. When you use PlayStation Services or your Account to access them, these Terms and any applicable Usage Terms govern your use. A Third-Party Service may also require you to accept its own separate terms (Third-Party Terms), and a violation of those terms may also be deemed a violation of these Terms. SIE says it does not endorse Third-Party Services promoted or marketed on PlayStation or through PlayStation Content.
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content, products, or services offered by publishers or entities other than SIE and its affiliates
When you use PlayStation Services or your Account to access Third-Party Services, these Terms and any applicable Usage Terms will govern your use of that Third-Party Service
Any such Third-Party Services may also require you to accept additional and separate terms and conditions
Any violation by you of such Third-Party Terms may also be deemed a violation of these Terms.
SIE does not endorse Third-Party Services promoted or marketed on PlayStation or through PlayStation Content.
By accessing those services or products, you agree that the applicable Usage Terms become part of this Agreement
Qualifications & exceptions
A violation of Third-Party Terms "may" be deemed a violation of these Terms; the text does not say it always is.
Usage Terms are additional service-specific terms SIE may require, introduced in section 1.
Not stated here
The text of any Third-Party Terms or Usage Terms is not supplied here.
Legal Rights & Agreement Rules · Company practice
What counts as PlayStation Content, and that availability varies and can change at any time
PlayStation Content means the games, music, movies, services (including PlayStation Services and Third-Party Services), virtual currency, vouchers, virtual communities and other digital products, features or content made available to you by PlayStation. Availability of PlayStation Services and Content may vary depending on which PlayStation Device or other device you use to access the Services, and is subject to change at any time. Some Services and Content may not be available or supported in your country or language, and additional purchases may be required to access certain Content or Services.
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virtual currency, vouchers, virtual communities, and other digital products, features, or content
may vary depending on which PlayStation Device or other device you are using to access our Services, and is subject to change at any time
Some PlayStation Services and Content may not be available or supported in your country or language.
Additional purchases may be required to access certain PlayStation Content or Services.
Qualifications & exceptions
Availability can differ by device, country and language.
Additional purchases may be required for certain Content or Services.
Legal Rights & Agreement Rules · Context
The Rules for Younger Players are a summary, not the full Terms
Your child can review the Rules for Younger Players at a linked web address. SIE says the Rules do not contain the full Terms but highlight the most important parts for younger users. Section 1 also encourages younger users to review them.
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Your child can also review our Rules for Younger Players at https://www.playstation.com/legal/rules/.
The Rules do not contain the full Terms, but they highlight the most important parts for our younger users.
We also encourage you to review the Rules for Younger Players
Qualifications & exceptions
The Rules are a summary and do not replace the full Terms.
Not stated here
The text of the Rules for Younger Players is not supplied here.
Legal Rights & Agreement Rules · Company commitment
The Code of Conduct is part of the Agreement and you affirm you have reviewed it
The Code of Conduct is incorporated by reference into the Agreement and sets out what behavior SIE expects from you when using your Account. By accepting the Agreement you affirm that you, and if applicable your parent or legal guardian, have reviewed and acknowledge the Code of Conduct, which is available at a linked web address.
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The Code of Conduct, which is incorporated by reference herein, sets out what behavior we expect from you when using your Account.
By accepting this Agreement, you affirm that you, and, if applicable, your parent or legal guardian, have reviewed and acknowledge the Code of Conduct
Qualifications & exceptions
The affirmation covers you and, if applicable, your parent or legal guardian.
Not stated here
The Code of Conduct's own text is linked but not supplied here, so the specific behavior rules are not explained.
Legal Rights & Agreement Rules · Restriction or exception
You agree to cooperate in resolving disputes about your User Information or UGC
You agree to cooperate in resolving any dispute that may arise from your User Information or UGC.
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You agree to cooperate in resolving any dispute that may arise from your User Information or UGC.
Not stated here
The text does not say who the dispute may be with, or whether it relates to the arbitration process for Disputes with Sony Entities in Section 14.
Legal Rights & Agreement Rules · Company practice
Store information may contain errors that SIE can correct without notice
There may be information on the PlayStation Store and related PlayStation websites that contains errors, inaccuracies or omissions about product descriptions, pricing, offer terms and availability. SIE reserves the right to correct any such errors, inaccuracies or omissions and to change or update the information at any time without prior notice to you.
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there may be information on the PlayStation Store, and related PlayStation websites, that contain errors, inaccuracies, or omissions that relate to product descriptions, pricing, offer terms, and availability
We reserve the right to correct any such errors, inaccuracies, or omissions and to change or update such information at any time without prior notice to you.
Qualifications & exceptions
Corrections can be made at any time without prior notice.
Legal Rights & Agreement Rules · Restriction or exception
SIE is not liable for claims about prepaid cards or product codes
SIE says it is not liable for any claims relating to prepaid cards or product codes, including any problems or defects relating to them. Your use of these instruments is subject to this Agreement and their respective Usage Terms, if any. Section 1 separately says that rights under local law that cannot be limited or waived are not limited by the Agreement.
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SIE is not liable for any claims relating to prepaid cards or product codes, including any problems or defects relating to those cards or codes.
Your use of these instruments is subject to this Agreement and their respective Usage Terms (if any).
Qualifications & exceptions
The disclaimer is subject to local-law rights that cannot be waived, as the introductory section states generally.
Not stated here
The text of any Usage Terms for a particular card or code is not supplied here.
Legal Rights & Agreement Rules · Restriction or exception
Live streams may start mid-event and SIE does not control timing, content or reliability
Live Stream Content is live or near-live transmission of Live Events. When you access it, you may not be able to view any part that occurred before you started watching. SIE says it has no control over the start and finish time of a Live Event, its duration, its content (including availability, quality or suitability, or whether it complies with applicable law), or whether the stream is delivered uninterrupted, error-free and without fault or delay.
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When you access Live Stream Content, you may not be able to view any part of the Live Stream Content that occurred prior to the start of your viewing.
We have no control over the start and finish time of a Live Event; the duration of a Live Event; the content of a Live Event (including the availability, quality or suitability of the content or that it complies with applicable law); or that the Live Stream Content be delivered uninterrupted, error-free and without fault or delay.
Qualifications & exceptions
The disclaimer covers timing, duration, content and delivery of Live Events.
Legal Rights & Agreement Rules · Restriction or exception
Some ad-supported content comes from partners SIE does not control and cannot vouch for
Certain Ad Supported Content may be hosted or delivered through third-party licensors, providers or partners (Ad Supported Content Partners). SIE says it has no control over the content they host or deliver, including associated promotional materials, metadata and artwork, and cannot guarantee that it will be complete and accurate, comply with applicable laws, match its description, suit a particular age group, or be delivered uninterrupted, error-free and without fault or delay.
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Certain Ad Supported Content may be hosted or delivered to you by or through third-party licensors, providers, or partners
We have no control over the content hosted or delivered by the Ad Supported Content Partners
We cannot guarantee that their content will be complete and accurate, comply with applicable laws, correspond to its description, be suitable or appropriate for a particular age group, or be delivered uninterrupted, error-free and without fault or delay.
Qualifications & exceptions
Applies to Ad Supported Content hosted or delivered by Ad Supported Content Partners.
Legal Rights & Agreement Rules · Restriction or exception
You are responsible for being able to view Video Content, which some formats need extra equipment for
You bear all responsibility for making sure you have the capabilities to view Video Content in the appropriate format, or at all. SIE asks you to carefully review any Usage Terms and descriptions of Video Content before any rental or purchase. Output of Video Content in certain formats may require additional equipment that is sold separately.
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You bear all responsibility for ensuring that you have the capabilities to view Video Content in the appropriate format, or at all.
Please carefully review any Usage Terms and descriptions of Video Content made available to you before making any rental or purchase.
Output of Video Content in certain formats may require additional equipment that is sold separately.
Qualifications & exceptions
Some formats may need separately sold equipment.
Not stated here
The text of any Usage Terms for Video Content is not supplied here.
Legal Rights & Agreement Rules · Restriction or exception
Disputes with any Sony entity must go to arbitration instead of court, unless an exclusion or opt-out applies
Section 14 defines a "Dispute" as any dispute, claim or controversy between you and Sony Interactive Entertainment LLC or any of its current or former affiliates (including parents or subsidiaries) and their predecessors or successors, collectively the Sony Entities, about PlayStation Services or Content, or the use of PlayStation Devices or other devices sold by a Sony Entity to access Content. It covers claims in contract, statute, regulation, ordinance, tort (including fraud, misrepresentation, fraudulent inducement or negligence) or any other legal or equitable theory, and includes the validity, enforceability or scope of the arbitration section itself (except the enforceability of the Class Action Waiver). A Dispute is to be given the broadest possible meaning that will be enforced. If a Dispute with a Sony Entity, or with its officers, directors, employees or agents, is not resolved through negotiation within the Notice of Dispute period, you and that Sony Entity agree to resolve it only through arbitration before a neutral arbitrator, not before a judge or jury in court. The exceptions are the small claims and public injunctive relief exclusions and your 30-day opt-out, each explained in its own card; the section 1 flag points here.
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PLEASE CAREFULLY READ THE BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER IN SECTION 14
means any dispute, claim, or controversy between you and Sony Interactive Entertainment LLC, or any of its current or former affiliates, including parents or subsidiaries, and any predecessor or successor entity to any of the foregoing
regarding PlayStation Services or PlayStation Content, or the use of any PlayStation Devices or other devices sold by a Sony Entity to access PlayStation Content
whether based in contract, statute, regulation, ordinance, tort (including fraud, misrepresentation, fraudulent inducement, or negligence), or any other legal or equitable theory
and includes the validity, enforceability or scope of this
is to be given the broadest possible meaning that will be enforced
agree to seek resolution of the Dispute only through arbitration of that Dispute in accordance with the terms of this section, and not litigate any Dispute in court, except for those matters listed in the Exclusions from Arbitration clause
Arbitration means that the Dispute will be resolved by a neutral arbitrator instead of in a court by a judge or jury.
Qualifications & exceptions
Applies to Disputes with Sony Entities, defined broadly and including the arbitration section's own validity and scope (except the Class Action Waiver's enforceability).
Arbitration applies only after the Notice of Dispute negotiation period, and subject to the exclusions and the opt-out right.
The same obligation covers a Sony Entity's officers, directors, employees and agents when the Dispute is with them.
Legal Rights & Agreement Rules · Restriction or exception
Small claims court and public injunctive relief stay outside arbitration
You or any Sony Entity can bring claims in your local small claims court if that court's rules allow it. If the claims in an arbitration request or demand could have been brought in small claims court, either side may elect, in writing and at any time before the arbitrator is appointed, to have them heard in small claims court instead of arbitration. Any dispute about whether a claim qualifies for small claims court is decided by that court, not an arbitrator, and the arbitration stays closed unless and until the small claims court decides the claim should proceed in arbitration. Separately, to the extent you or a Sony Entity seeks public injunctive relief (injunctive relief whose primary purpose and effect is prohibiting acts that threaten future injury to the public), whether and how much relief is available must be litigated in court, not arbitration, and those court issues are stayed until the merits of any individual arbitration claims are decided.
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You or any Sony Entity can bring claims in your local small claims court, if the rules of that court allow it.
if the claims asserted in any request or demand for arbitration could have been brought in small claims court, then either your or the Sony Entity you have a dispute with may elect to have the claims heard in small claims court, instead of in arbitration, at any time before the arbitrator is appointed, by notifying the other party of that election in writing.
Any dispute about whether a claim qualifies for small claims court will be resolved by that court, not by an arbitrator.
the arbitration proceeding will remain closed unless and until a decision by the small claims court that the claim should proceed in arbitration
the entitlement to and extent of such relief must be litigated in court and not in arbitration
All parties agree that the litigation of any issues of public injunctive relief shall be stayed pending the outcome of the merits of any individual claims in arbitration.
Qualifications & exceptions
Small claims court is available only if that court's rules allow it.
The election to move claims to small claims court must be made in writing before the arbitrator is appointed.
The public injunctive relief carve-out covers only that relief; individual claims still proceed in arbitration.
Legal Rights & Agreement Rules · User right or choice
You can opt out of arbitration and the class action waiver by mailing written notice within 30 days
You have the right to opt out of the binding arbitration and class action waiver. To do so you must notify SIE in writing within 30 days of the date you accept the Agreement, unless applicable law requires a longer period. The written notice must be mailed to the Legal Department/Arbitration at the stated San Mateo, California address and must include your name, your address, your PlayStation Services online ID if you have one, and a clear statement that you do not wish to resolve disputes with any Sony Entity through arbitration. Opting out does not affect any other agreement to arbitrate between you and a Sony Entity: if you were already bound by an existing arbitration agreement when you opt out, that agreement stays in full force and effect.
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YOU HAVE THE RIGHT TO OPT OUT OF BINDING ARBITRATION AND CLASS ACTION WAIVER WITHIN 30 DAYS.
YOU MUST NOTIFY US IN WRITING WITHIN 30 DAYS OF THE DATE THAT YOU ACCEPT THIS AGREEMENT UNLESS A LONGER PERIOD IS REQUIRED BY APPLICABLE LAW
YOUR WRITTEN NOTIFICATION MUST BE MAILED TO 2207 BRIDGEPOINTE PARKWAY, SAN MATEO, CA 94404, ATTN: LEGAL DEPARTMENT/ARBITRATION
(1) YOUR NAME, (2) YOUR ADDRESS, (3) YOUR PLAYSTATION SERVICES ONLINE ID, IF YOU HAVE ONE, AND (4) A CLEAR STATEMENT THAT YOU DO NOT WISH TO RESOLVE DISPUTES WITH ANY SONY ENTITY THROUGH ARBITRATION
it will not affect the validity of any other agreement to arbitrate between you and any Sony Entity
that existing arbitration agreement will remain in full force and effect
Qualifications & exceptions
The 30 days run from the date you accept the Agreement, unless applicable law requires longer.
Notice must be mailed in writing and include the four stated items.
Opting out does not cancel any other existing arbitration agreement with a Sony Entity.
You must send written notice and negotiate for at least 60 days before arbitration or small claims court
If you have a Dispute with any Sony Entity, you must first send written notice to the stated San Mateo, California address so the Sony Entity has the opportunity to resolve it informally through negotiation. The notice must contain your name, your PlayStation Services online ID, a description of the problem with relevant documents and supporting information, and a description of the relief you seek, including a good-faith estimate of any damages. You and the Sony Entity agree to negotiate in good faith for no less than 60 days after you provide notice with the required information. If the Dispute is not resolved within 60 days from receipt of the notice, you or the Sony Entity may pursue the claim in arbitration or small-claims court under Section 14.
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IF YOU HAVE A DISPUTE WITH ANY SONY ENTITY, YOU MUST FIRST SEND WRITTEN NOTICE TO 2207 BRIDGEPOINTE PARKWAY, SAN MATEO, CA 94404
TO GIVE THE SONY ENTITY YOU HAVE A DISPUTE WITH THE OPPORTUNITY TO RESOLVE THE DISPUTE INFORMALLY THROUGH NEGOTIATION
This written notice must contain: (1) your name; (2) your PlayStation Services online ID; (3) a description of the problem, including relevant documents and supporting information; and (4) a description of the relief you are seeking, including a good-faith estimate of any damages suffered.
agree to negotiate resolution of the Dispute in good faith for no less than 60 days after you provide notice of the Dispute with the required information
If the Dispute is not resolved within 60 days from receipt of the notice of the Dispute, you or the Sony Entity you have a Dispute with may pursue your claim in arbitration or small-claims court pursuant to the terms in this section.
Qualifications & exceptions
The 60 days are described both as running after you provide notice with the required information and as running from receipt of the notice.
After 60 days either side may go to arbitration or small-claims court.
Not stated here
The text describes the 60-day period both from providing the notice with required information and from receipt of the notice; it does not say which controls if they differ.
Legal Rights & Agreement Rules · Restriction or exception
Arbitration is individual only: no class or representative actions, and if the waiver fails the whole clause fails
You and the Sony Entity you have a Dispute with agree that arbitration is conducted only on an individual basis and not in a class or representative action, or as a named or unnamed member of one, unless both you and the Sony Entity specifically agree otherwise in writing after the arbitration begins. If the Class Action Waiver is found illegal or unenforceable in its entirety, the entire arbitration agreement becomes unenforceable and the Dispute is decided by a court. The class action waiver is among the terms you can opt out of within 30 days.
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ARBITRATION WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS OR REPRESENTATIVE ACTION OR AS A NAMED OR UNNAMED MEMBER IN A CLASS OR REPRESENTATIVE ACTION
UNLESS BOTH YOU AND THE SONY ENTITY WITH WHICH YOU HAVE A DISPUTE SPECIFICALLY AGREE TO DO SO IN WRITING FOLLOWING INITIATION OF THE ARBITRATION
If the Class Action Waiver clause is found to be illegal or unenforceable in its entirety, this entire arbitration agreement will be unenforceable, and the Dispute will be decided by a court.
Qualifications & exceptions
The only exception is a specific written agreement by both sides after the arbitration is initiated.
If the waiver is unenforceable in its entirety, the arbitration agreement falls and a court decides the Dispute.
Legal Rights & Agreement Rules · Procedure
Arbitration runs through the AAA under the Federal Arbitration Act, with the Agreement winning over AAA rules
The party starting an arbitration may start it with the American Arbitration Association (AAA). The arbitration section governs if it conflicts with the rules of the arbitration organization the parties select. Because SIE says its software and services concern interstate commerce, the Federal Arbitration Act governs whether Disputes can be arbitrated, while applicable federal or state law may also apply to the substance of a Dispute. For claims of less than $75,000 the AAA's Consumer Arbitration Rules apply, and for claims seeking over $75,000 its Commercial Arbitration Rules apply, in each case except to the extent they conflict with the Agreement. The text does not say which rules apply to a claim of exactly $75,000.
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the party initiating the arbitration proceeding may initiate it with the American Arbitration Association
The terms of this section govern in the event they conflict with the rules of the arbitration organization selected by the parties.
governs the arbitrability of all Disputes
However, applicable federal or state law may also apply to the substance of any Disputes.
Consumer Arbitration Rules shall apply, except to the extent any of those rules conflict with the terms of this Agreement
Commercial Arbitration Rules shall apply, except to the extent any of those rules conflict with the terms of this Agreement
Arbitration means that the Dispute will be resolved by a neutral arbitrator instead of in a court by a judge or jury.
Qualifications & exceptions
The AAA rules apply except where they conflict with the Agreement's terms.
Consumer rules are for claims of less than $75,000; commercial rules for claims seeking over $75,000.
Not stated here
The text does not say which AAA rules apply to a claim of exactly $75,000.
The AAA rules themselves are not supplied here.
Legal Rights & Agreement Rules · Procedure
You must attend an AAA administrative conference or the arbitration can be closed
The parties agree that the AAA will hold an administrative conference in each arbitration proceeding, and you and a representative of the Sony Entity must appear by video conference or telephone. If you fail to appear, regardless of whether your counsel attends, the AAA will administratively close the arbitration proceeding without prejudice, unless you show good cause for not being able to attend.
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The parties agree that an administrative conference with the AAA shall be conducted in each arbitration proceeding, and you and a representative of the Sony Entity you have a dispute with shall appear at the administrative conference via video conference or telephone.
If you fail to appear at the administrative conference, regardless of whether your counsel attends, the AAA will administratively close the arbitration proceeding without prejudice, unless you show good cause as to why you were not able to attend the conference.
Qualifications & exceptions
Closure is without prejudice and can be avoided by showing good cause.
The duty to appear falls on you and a Sony Entity representative; counsel attending does not excuse your absence.
Legal Rights & Agreement Rules · Procedure
50 or more similar demands from the same law firm are handled in batches of 50 with one arbitrator each
If 50 or more similar individual arbitration demands are filed against the same Sony Entity with the help of the same law firm(s), the parties agree to a Batch Arbitration procedure. The AAA administers the demands in batches of 50, treating each batch as a single consolidated arbitration with one set of filing and administrative fees per side per batch, and appoints a single, different arbitrator for each batch, subject to applicable disclosure and disqualification procedures. The arbitrators issue separate awards for each individual claimant, the arbitrations may proceed concurrently to the extent administratively feasible, and the parties agree to work in good faith to streamline procedures and seek to resolve Disputes.
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in the event that 50 or more similar individual arbitration demands are filed against the same Sony Entity with the assistance of the same law firm(s)
the AAA will (i) administer the arbitration demands in batches of 50; (ii) provide for the administration of each batch as a single consolidated arbitration with one set of filing and administrative fees per side per batch; and (iii) appoint a single, different arbitrator for each batch, subject to any applicable disclosure and disqualification procedures available under applicable law
Arbitrators appointed pursuant to this Batch Arbitration procedure will issue separate awards for each individual claimant.
may be administered and proceed concurrently to the extent administratively feasible
agree to work in good faith throughout the Batch Arbitration process to streamline procedures, increase efficiencies, and seek to resolve Disputes
Qualifications & exceptions
Triggered only when 50 or more similar individual demands are filed against the same Sony Entity with the assistance of the same law firm(s).
Each batch is a single consolidated arbitration for fees and arbitrator appointment but with separate awards per claimant.
Legal Rights & Agreement Rules · Procedure
Arbitration can be in San Mateo County, California or your US county, but SIE may move it if it pays the extra cost
You or the applicable Sony Entity may start arbitration in either San Mateo County, California or the United States county where you live. If you choose your county of residence, the Sony Entity may transfer the arbitration to San Mateo County if it agrees to pay any additional fees or costs you incur because of the change in location, as determined by the arbitrator.
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You or the applicable Sony Entity may initiate arbitration in either San Mateo County, California or the United States county in which you reside.
the Sony Entity may transfer the arbitration to San Mateo, County in the event that it agrees to pay any additional fees or costs you incur as a result of the change in location as determined by the arbitrator
Qualifications & exceptions
Applies to a US county of residence.
A transfer to San Mateo County is conditioned on the Sony Entity agreeing to pay the additional fees or costs you incur, as the arbitrator determines.
Legal Rights & Agreement Rules · Restriction or exception
Unenforceable arbitration clauses are cut out, and the arbitration section survives termination
If any clause of the arbitration agreement other than the Class Action Waiver is found illegal or unenforceable, that clause is severed and the rest stays in force. If the Class Action Waiver is found illegal or unenforceable in its entirety, the entire arbitration agreement is unenforceable and the Dispute is decided by a court. The arbitration section survives any termination of the Agreement or of PlayStation Services to you.
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If any clause within this arbitration agreement (other than the Class Action Waiver clause above) is found to be illegal or unenforceable, that clause will be severed from this section, and the remainder of this arbitration agreement will be given full force and effect.
If the Class Action Waiver clause is found to be illegal or unenforceable in its entirety, this entire arbitration agreement will be unenforceable, and the Dispute will be decided by a court.
This section survives any termination of this Agreement or the provision of PlayStation Services to you.
Qualifications & exceptions
The Class Action Waiver is treated differently from other clauses: if it fails entirely, the whole arbitration agreement fails.
Legal Rights & Agreement Rules · Company practice
California law governs the Agreement and any dispute with the Sony Entities
The laws of the State of California, without regard to conflict-of-law rules, govern the Agreement and any dispute between you and the Sony Entities. Section 1 separately says that rights under local law that cannot be limited or waived are not limited by the Agreement.
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The laws of the State of California, without regard to conflict-of-law rules, govern this Agreement and any dispute between you and the Sony Entities.
Qualifications & exceptions
The choice of California law is stated without regard to conflict-of-law rules.
Section 1 preserves local-law rights that cannot be waived.
Legal Rights & Agreement Rules · Restriction or exception
Court cases go to San Mateo or Northern California federal courts, and the loser pays costs and fees
Any dispute that is not subject to arbitration and not started in small claims court may be brought by either party in a court of competent jurisdiction, in either the Superior Courts for the State of California in and for San Mateo County or the United States District Court for the Northern District of California. Each party submits to the exclusive jurisdiction and venue of those courts and waives jurisdictional, venue and inconvenient forum objections. In any litigation to enforce any part of the Agreement, all costs and fees, including attorney's fees, are paid by the non-prevailing party. This cost rule is for litigation; the arbitration section has its own fee rules, including a right for you to recover reasonable attorney's fees if you prevail in a claim of $75,000 or less.
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Any dispute not subject to arbitration and not initiated in small claims court may be brought by either party
in either the Superior Courts for the State of California in and for the County of San Mateo or in the United States District Court for the Northern District of California
Each party submits itself to the exclusive jurisdiction and venue of those courts, and waives all jurisdictional, venue and inconvenient forum objections to those courts.
In any litigation to enforce any part of this Agreement, all costs and fees, including attorney
agree to seek resolution of the Dispute only through arbitration of that Dispute in accordance with the terms of this section
if the arbitrator finds that you are the prevailing party in the arbitration, you will be entitled to recover reasonable attorneys
Qualifications & exceptions
Applies to disputes not subject to arbitration and not started in small claims court.
The litigation cost-shifting is two-way: the non-prevailing party pays, whichever side that is.
Arbitration has separate fee rules in Section 14.
Legal Rights & Agreement Rules · Permission or license
SIE can change the terms at any time; continued use after notice of material changes means you accept
SIE may modify the terms of the Agreement at any time, including imposing a fee for creating Accounts or for any of its Services. A printable copy is available at a stated web address. If material changes are made, you will be notified by e-mail or other communication when you sign in to the Services, and your continued use, including use by your children on the associated Accounts, signifies your acceptance of the changes. If you do not accept material changes, the agreement tells you not to use the Services and to contact customer service at the addresses at the end of the Agreement to terminate the Agreement and your Accounts.
Supporting quotations
We may modify the terms of this Agreement at any time, including imposing a fee for creating Accounts or for any of our Services
If material changes to this Agreement are made, you will be notified by e-mail or other communication when you sign in to theServices
Your continued use of theServices, including use by your children on the associated Accounts, will signify your acceptance of those changes
If you do not accept material changes to the Agreement, please do not use the Services, and contact customer service at the addresses located at the end of this Agreement to terminate this Agreement and your Accounts.
Qualifications & exceptions
The notice commitment applies to material changes.
Continued use signifies acceptance, including children's use of associated Accounts.
Not stated here
The text does not say how a change that is not material is announced, or give a minimum notice period before a change takes effect.
Legal Rights & Agreement Rules · Permission or license
SIE can assign the Agreement to affiliates or any Sony Entity
The Agreement benefits the parties, including SIE's successors in interest. SIE has the right to assign its rights and obligations under the Agreement to any affiliates or any Sony Entity. The text does not say whether you may assign your rights.
Supporting quotations
This Agreement inures to the benefit of the parties, including any of our successors in interest.
We have the right to assign our rights and obligations under this Agreement to any affiliates or to any Sony Entity.
Qualifications & exceptions
The assignment right is stated for SIE's rights and obligations.
Not stated here
The text does not say whether you may assign your own rights or obligations.
Legal Rights & Agreement Rules · Restriction or exception
If a court strikes a provision, the rest of the Agreement stays in force
If a court of competent jurisdiction holds any provision of the Agreement illegal or unenforceable, that provision is severed and the rest of the Agreement stays in full force and effect. The arbitration section has its own severability rule, under which failure of the Class Action Waiver ends the whole arbitration agreement.
Supporting quotations
If any provision of this Agreement is held illegal or unenforceable by a court of competent jurisdiction, that provision will be severed, and the remainder of the Agreement will remain in full force and effect.
Qualifications & exceptions
Applies when a court of competent jurisdiction finds a provision illegal or unenforceable.
The arbitration section's own severability rule controls for that section.
Legal Rights & Agreement Rules · Restriction or exception
Services are provided as is with no warranty, and SIE can change or stop them
SIE gives no warranty about the quality, functionality, availability or performance of PlayStation, its Services or any feature or Content. All services and content are provided as is and as available, with all faults. SIE may change, add or remove functionalities or features, and may suspend or stop its services altogether. It does not warrant that the service and content will be uninterrupted, error-free or without delays, expressly disclaims any implied warranty of merchantability, fitness for a particular purpose and non-infringement, and assumes no liability for any inability to purchase, access, download or use any content, data or service. These disclaimers apply to the maximum extent permitted by applicable law, unless unenforceable in your jurisdiction.
Supporting quotations
No warranty is given about the quality, functionality, availability or performance of PlayStation, PlayStation Services, or any feature or Content offered on or through PlayStation or PlayStation Services.
All services and content are provided
with all faults
We may change, add or remove functionalities or features in our PlayStationServices, and we may suspend or stop our services altogether.
we expressly disclaim any implied warranty of merchantability, warranty of fitness for a particular purpose and warranty of non-infringement
We assume no liability for any inability to purchase, access, download or use any content, data or service.
Qualifications & exceptions
The text applies the disclaimers to the maximum extent permitted by applicable law, unless this provision is unenforceable in your jurisdiction.
Section 1 says local-law rights that cannot be limited or waived are not limited by the Agreement.
Legal Rights & Agreement Rules · Restriction or exception
SIE's liability is capped at your unused Wallet funds and it excludes most other losses
Your sole and exclusive recourse for dissatisfaction with or damage from PlayStation, its products or services, or the Agreement, and SIE's maximum liability under the Agreement or for your use of or access to the Services, is limited to your direct damages, not to exceed the unused funds in your Wallet as of the date of termination. Except as stated in that sentence, SIE excludes all liability for loss of data, damage to your software or hardware, and any other loss or damage suffered by you or any third party, whether direct, indirect, incidental, special or consequential and however arising, as a result of accessing or downloading content to your authorized system, a 4K Ultra HD media player system, BRAVIA television, Sony Blu-ray disc player or any other hardware device, or using or accessing the Services. Unless this provision is unenforceable in your jurisdiction, the limitations, exclusions and disclaimers apply to the maximum extent permitted by applicable law, even if a remedy fails its essential purpose.
Supporting quotations
YOUR SOLE AND EXCLUSIVE RECOURSE IN THE EVENT OF ANY DISSATISFACTION WITH OR DAMAGE ARISING FROM PLAYSTATION OR ITS PRODUCTS OR SERVICES, OR IN CONNECTION WITH THIS AGREEMENT, AND OUR MAXIMUM LIABILITY UNDER THIS AGREEMENT OR WITH RESPECT TO YOUR USE OF OR ACCESS TO THE SERVICES IS LIMITED TO YOUR DIRECT DAMAGES, NOT TO EXCEED THE UNUSED FUNDS IN YOUR WALLET AS OF THE DATE OF TERMINATION
EXCEPT AS STATED IN THE FOREGOING SENTENCE
WE EXCLUDE ALL LIABILITY FOR ANY LOSS OF DATA, DAMAGE CAUSED TO YOUR SOFTWARE OR HARDWARE, AND ANY OTHER LOSS OR DAMAGE SUFFERED BY YOU OR ANY THIRD PARTY, WHETHER DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL AND HOWEVER ARISING
AS A RESULT OF ACCESSING OR DOWNLOADING ANY CONTENT TO YOUR AUTHORIZED SYSTEM, OR YOUR 4K ULTRA HD MEDIA PLAYER SYSTEM, BRAVIA
OR ANY OTHER HARDWARE DEVICE, OR USING OR ACCESSING THE SERVICES
UNLESS THIS PROVISION IS UNENFORCEABLE IN YOUR JURISDICTION, THE FOREGOING LIMITATIONS, EXCLUSIONS AND DISCLAIMERS APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EVEN IF ANY REMEDY FAILS ITS ESSENTIAL PURPOSE
Qualifications & exceptions
The cap is measured by unused Wallet funds as of the date of termination.
The exclusions apply to losses from accessing or downloading content to your system or other hardware, or using or accessing the Services.
The limits apply to the maximum extent permitted by applicable law and unless unenforceable in your jurisdiction; Section 1 preserves local-law rights that cannot be waived.
Not stated here
The text does not say how a cap measured by unused Wallet funds relates to the statement that unused Wallet balances are not refunded on termination, or what applies if there are no unused Wallet funds.
Legal Rights & Agreement Rules · Procedure
Contact SIE through its support website, phone or mail; legal notices go to the Legal Department
For further information or questions about your Account, SIE says the best way to contact it is its support website. You can also phone 800-345-7669 or write to Sony Interactive Entertainment, Attn: Consumer Services Department, at its San Mateo, California address; more contact information is said to be on the PlayStation legal web page. Specific procedures use other routes: closing your Account is requested through PlayStation Support, and both the arbitration opt-out notice and the pre-dispute notice must be mailed to the same street address but marked for the Legal Department (Arbitration for the opt-out, Dispute Resolution for the dispute notice) rather than Consumer Services.
Supporting quotations
the best way to contact us is via our website at www.playstation.com/support
You may also reach us by phone at 800-345-7669 or write to us at the following address: Sony Interactive Entertainment, Attn: Consumer Services Department, 2207 Bridgepointe Pkwy, San Mateo, CA 94404, USA.
YOUR WRITTEN NOTIFICATION MUST BE MAILED TO 2207 BRIDGEPOINTE PARKWAY, SAN MATEO, CA 94404, ATTN: LEGAL DEPARTMENT/ARBITRATION
YOU MUST FIRST SEND WRITTEN NOTICE TO 2207 BRIDGEPOINTE PARKWAY, SAN MATEO, CA 94404
You may terminate your Account at any time by contacting PlayStation Support.
Qualifications & exceptions
Opt-out and dispute notices have their own required contents and must be mailed, not sent through the general support channels.
Not stated here
The legal web page with additional contact information is referenced but not supplied here.
Legal Rights & Agreement Rules · Context
The page states these terms were last revised in April 2026
After the contact information the page states "Last revised: April 2026". The text gives no more specific date and does not say when the revision takes effect.
Supporting quotations
Last revised: April 2026
Qualifications & exceptions
Only the month and year are given.
Not stated here
The text does not state an effective date or what changed in the April 2026 revision.