Wireless Plan Terms

Account & Service Control · Restriction or exception

All users of your Services are bound; you must tell them

The Agreement applies to every user of your AT&T Services, including minors, and that expressly includes its arbitration provision and the Privacy Notice. The account holder is the one who must tell those users about their limitations and obligations and give them the Agreement.

Supporting quotations

You agree that all users of your AT&T Services (including minors), are subject to the limitations and obligations of this Agreement, including its arbitration provision and Privacy Notice.

It’s your duty to inform them of their limitations and obligations and to provide this Agreement to them.

Qualifications & exceptions

• Applies to all users of your AT&T Services, including minors, not only the account holder.

Not stated here

• The text does not say how or when the Agreement must be provided to other users.

Account & Service Control · Restriction or exception

You are responsible for Authorized Users and everyone using your Account

You may designate people such as family members as Authorized Users, who can manage your AT&T Accounts, including changing or adding Services. You are responsible for all actions, changes and additions made by Authorized Users and by any other persons accessing or using your Account or devices, including purchases of apps, add-ons and additional Services. More generally you are responsible for any activity on or through your Accounts, AT&T does not guarantee Account security, and you must keep Account information and passwords secure and contact AT&T if you learn of unauthorized use.

Supporting quotations

Authorized Users can manage your AT&T Accounts, including changing or adding Services.

You’re responsible for all actions, changes, and additions made by any Authorized Users, and any other persons accessing or using your Account or device(s).

You’re responsible for any activity that occurs on or through your AT&T Accounts. We do not guarantee the security of your AT&T Accounts.

If you learn of any unauthorized use of any AT&T Account, please contact us immediately.

Qualifications & exceptions

• Responsibility covers Authorized Users and any other persons accessing or using your Account or device(s).
• AT&T says it does not guarantee the security of your Accounts.

Not stated here

• The text does not say how an Authorized User designation is made or ended.

Account & Service Control · Permission or license

Any adult present at installation can act for you

If you are not present or do not identify yourself when an AT&T Service is installed, you authorize any adult present to act for you, whether or not you named that adult an Authorized User. That adult can accept related terms, agreements and charges, and AT&T may give that adult information about, and make changes to, your AT&T Accounts, including performing credit checks it considers appropriate. AT&T may refuse to let an adult act if, in its sole discretion, the adult does not provide enough identifying information or cannot answer questions about you or your Accounts to its satisfaction.

Supporting quotations

If you are not present or do not identify yourself when an AT&T Service is installed, you authorize any adult (the minimum age may differ by state or territory) present to act on your behalf

You also authorize this adult to accept any related terms and conditions, agreements, and charges.

AT&T reserves the right to refuse to allow an adult to authorize installation, take any action regarding your AT&T Accounts, or receive any information if we decide in our sole discretion

Qualifications & exceptions

• Applies only when you are not present or do not identify yourself at installation.
• The minimum age of an adult may differ by state or territory.
• AT&T may refuse in its sole discretion if identification or answers are unsatisfactory.

Account & Service Control · Permission or license

AT&T may end combined login credentials

If you were previously offered the option to use combined credentials to log onto multiple AT&T Accounts or third-party accounts, AT&T may end that option in its sole discretion and require separate credentials for different accounts.

Supporting quotations

In AT&T’s sole discretion, we may end this option and require separate credentials for different accounts.

Qualifications & exceptions

• Concerns an option you may have been given previously.
• At AT&T’s sole discretion.

Account & Service Control · Permission or license

AT&T and others may contact you by any means; notices count as received

You agree that AT&T, its current and future affiliates, assignees, successors, employees, agents and others acting or purporting to act for it (for example outside collection agencies) can contact you about your Accounts, your AT&T Services and additional products and services that AT&T or third parties may offer, by any method, including phone, mail, email, text message, chat, push notification, or messages or inserts with bills. Notices sent by these methods are considered received by you. You agree to give accurate, current contact information, that you have authority to consent to communications to the numbers or email addresses you provide, and to promptly notify AT&T of changes.

Supporting quotations

can contact you regarding your Accounts, your AT&T Services, and additional products and services that we or third parties may offer, using any means or method

others acting or purporting to act on our behalf (for example, outside collection agencies)

You agree that notices provided to you using any of these methods are considered received by you.

You agree to provide accurate, current contact information about yourself, that you have authority to consent to communications to any phone numbers or email addresses you provide

Qualifications & exceptions

• Covers contact about additional products and services that AT&T or third parties may offer, not only about your Account.
• Includes others acting or purporting to act on AT&T's behalf, such as outside collection agencies.

Account & Service Control · Permission or license

Automated calls and messages allowed; consent cannot be revoked

You agree AT&T and those acting for it can at any time send email or other electronic messages to any phone number or email address associated with your AT&T Services, including through an automated system sending preset messages. You further agree that calls or messages to numbers or email addresses you provide, or that are associated with your Services, may use an automatic telephone dialing system, artificial or prerecorded voices or other automated dialing equipment such as a predictive dialer, and that you cannot revoke your consent to be contacted in this manner.

Supporting quotations

can at any time send you email or other electronic messages to any phone number or email address associated with your AT&T Services by any means, including an automated system that sends preset messages.

may be sent using an automatic telephone dialing system, artificial or prerecorded voices, or other automated dialing equipment such as a predictive dialer, and that you cannot revoke your consent to be contacted in this manner.

Qualifications & exceptions

• Covers numbers and addresses you provide and those associated with your AT&T Services.
• The text states you cannot revoke consent to being contacted in this manner.

Not stated here

• The text does not say how this statement interacts with any legal rights to stop calls or messages, or with the promotional unsubscribe options described in the next paragraph.

Cross-references

• contrast (model-proposed): Communications include alerts and promotions; you can unsubscribe from promotions — One paragraph says you cannot revoke consent to being contacted by automated means, while the next says you can unsubscribe from promotional emails, calls and messages; the text does not say how the two fit together.

Account & Service Control · Company practice

Bill messages and inserts count as notice, with set receipt timing

AT&T sends important messages through bill messages and bill inserts. With electronic billing, you are considered to have received a notice once your electronic bill is available for viewing; with a paper bill, three days after AT&T mails the bill.

Supporting quotations

We will send important messages to you through bill messages and/or bill inserts.

If you have electronic billing, you are considered to have received these notices once your electronic bill is available for viewing. If you get a paper bill, you are considered to have received these notices three days after we mail the bill to you.

Qualifications & exceptions

• Electronic billing: received when the bill is available for viewing. Paper bill: three days after mailing.

Account & Service Control · User right or choice

Communications include alerts and promotions; you can unsubscribe from promotions

Communications may include emergency alerts, Agreement updates, payment and past-due messages, and information about promotions for AT&T Services or products or services of its third-party partners. You are not required to agree to receive promotional communications to purchase any AT&T Services. You can unsubscribe from promotional emails, calls or messages using the unsubscribe options in the communication or in the AT&T Privacy Notice.

Supporting quotations

You are not required to agree to receive promotional communications to purchase any AT&T Services.

You can unsubscribe from promotional emails, calls, or messages by following the unsubscribe options in the promotional communication itself or in the AT&T Privacy Notice.

Communications to you may include, but are not limited to, emergency alerts, updates to this Agreement, communications regarding payments or past-due balances

Qualifications & exceptions

• The unsubscribe choice described applies to promotional communications.

Not stated here

• The linked privacy-choices page is not supplied in this text, so this card cannot describe the other choices it offers.

Cross-references

• contrast (model-proposed): Automated calls and messages allowed; consent cannot be revoked — One paragraph says you cannot revoke consent to being contacted by automated means, while the next says you can unsubscribe from promotional emails, calls and messages; the text does not say how the two fit together.

Account & Service Control · User right or choice

You may cancel at any time, with possible consequences

You may cancel or terminate any AT&T Service at any time. If you do, you might lose discounts obtained from bundling Services; if you have an active installment plan for devices or accessories tied to the cancelled Services, that plan's agreement might treat your termination as a default that accelerates remaining installment payments; and some Services may not work (or work the same way) after a bundled service is cancelled.

Supporting quotations

You may cancel or terminate any of your AT&T Services at any time.

you might lose any discounts you obtained from bundling AT&T Services together;

your agreement for that installment plan might specify that your termination of AT&T Service is a default that triggers acceleration of the remaining installment plan payments; and

some AT&T Services may not work (or work the same way) after the cancellation of a bundled service.

Qualifications & exceptions

• Consequences are stated as possibilities ("might", "may"), not certainties.
• Acceleration depends on the separate installment plan agreement.

Not stated here

• The installment plan agreement is not supplied in this text, so whether acceleration applies is unknown here.

Account & Service Control · Company practice

AT&T may change, suspend, discontinue or end Services for any reason

AT&T reserves the right to modify, suspend or discontinue any function or feature of any AT&T Service, including your rates or charges, or to terminate your Service entirely, for any reason, including (as the listed examples begin) compliance with an order by a state or federal agency, court or arbitrator, and any interruption or loss of either your or AT&T's rights to access network facilities required to provide your services, including rights to access the land or buildings where they are located.

Supporting quotations

AT&T reserves the right to modify, suspend, or discontinue any function or feature of any AT&T Service, including your rates or charges, or to terminate your AT&T Service entirely, for any reason, including but not limited to:

compliance with an order by a state or federal agency, court, or arbitrator;

any interruption or loss of either your or AT&T’s rights to access any part of the network facilities required to provide your services

Qualifications & exceptions

• "For any reason": the listed grounds are examples only ("including but not limited to").
• The list continues in the following paragraphs.

Account & Service Control · Company practice

Listed grounds for ending Services include legal orders, lost facility access and Misconduct

The grounds on which AT&T may modify, suspend, discontinue or terminate Services include compliance with an order by a state or federal agency, court or arbitrator; an interruption or loss of either your or AT&T's rights to access network facilities required to provide your services, including the land or buildings where they are located; and any Misconduct by you or any user of your AT&T Services.

Supporting quotations

compliance with an order by a state or federal agency, court, or arbitrator;

any interruption or loss of either your or AT&T’s rights to access any part of the network facilities required to provide your services

any Misconduct by you or any user of your AT&T Services.

Qualifications & exceptions

• The list is introduced by "for any reason, including but not limited to", so these are examples, not limits.
• Misconduct can be by you or by any user of your Services.

Account & Service Control · Restriction or exception

"Misconduct" includes conduct AT&T believes violates the Agreement and many other acts

Misconduct includes, but is not limited to: any conduct AT&T believes violates the Agreement or its Acceptable Use Policy; abusive, threatening or unreasonable conduct toward AT&T employees or representatives; abusive, fraudulent or unlawful use of Services; false or misleading information about you, users or use of Services, including inaccurate creditworthiness information; use that negatively affects AT&T's or others' networks, customers or operations, infringes intellectual property, violates privacy, generates spam or abusive messaging or calling, or results in publication of threatening, offensive or illegal materials; reselling Services (including selling use of or access to them); and failure to make required payments when due or to maintain deposits or other credit security, as well as any change AT&T determines creates a risk of non-payment such as deteriorating creditworthiness.

Supporting quotations

“Misconduct” includes but is not limited to:

any conduct that we believe violates this Agreement or AT&T’s Acceptable Use Policy;

any abusive, fraudulent, or unlawful use of any AT&T Services;

any use of AT&T Services in a manner that negatively affects our or other entities’ networks, customers, or operations

any reselling of AT&T Services (including selling of use of or access to AT&T Services); or

as well as any change that we determine creates a risk of non-payment (such as a deterioration in your creditworthiness).

any conduct that involves the use of abusive, threatening, or unreasonable conduct toward any of our employees or representatives

providing us with false or misleading information about you, users of your AT&T Services, or use of AT&T Services, including inaccurate information related to your creditworthiness;

Qualifications & exceptions

• The definition is open-ended ("includes but is not limited to").
• The first item turns on conduct that AT&T believes violates the Agreement or Acceptable Use Policy.
• The payment item includes a change AT&T itself determines creates a risk of non-payment.

Not stated here

• The Acceptable Use Policy is a separate linked document not supplied in this text.

Account & Service Control · Restriction or exception

Children under 13 and AT&T's disclaimer about content and access controls

Children under 13 should not be permitted to access Services unless allowed by an Account holder who is their legal guardian. By letting a child access a Service you give access to all features (such as email, texts and device applications), the internet and a broad range of third-party content, and it is your sole responsibility to decide whether the features are appropriate for a minor. AT&T is not responsible for any content accessed by you or minors, does not guarantee the accuracy of any access controls it offers, and you agree not to hold it liable for loss or damage from using such controls.

Supporting quotations

Children under the age of 13 should not be permitted to access AT&T Services unless allowed by an Account holder who is their legal guardian.

It is your sole responsibility to determine whether the features are appropriate for a minor.

AT&T is not responsible for any content accessed by you or minors.

AT&T does not guarantee the accuracy of any access controls available from AT&T, and you agree that you will not hold us liable for any loss or damage of any kind incurred as a result of the use of any such access controls.

Qualifications & exceptions

• Under-13 access is tied to permission from an Account holder who is the child's legal guardian.

Account & Service Control · Restriction or exception

After a copyright alert you must act; repeated notices can end your Services

When AT&T forwards a copyright alert to your Account, it is your responsibility to take immediate action to check your internet connected devices and local network so they do not generate more copyright infringement notices. If AT&T keeps receiving notices traceable to an IP address associated with your Account, it may take further action consistent with the federal statute it cites, which may ultimately result in termination of your AT&T Services.

Supporting quotations

we will forward a copyright alert to the contact information on file for the subscriber Account

it is your responsibility to take immediate action to check your internet connected devices and your local network to ensure that you don’t generate additional copyright infringement notices.

which may ultimately result in termination of your AT&T Services.

Qualifications & exceptions

• Applies to notices traceable to an IP address associated with your Account.
• Termination is described as a possible ultimate result ("may").

Not stated here

• The cited federal statute is not supplied in this text, so this card does not describe what it requires.

Account & Service Control · Restriction or exception

Using Services means acceptance and confirms you are an adult able to contract

By agreeing, acknowledging or signing any agreement, or by activating, using or paying for any Service, which counts as acceptance, you confirm you are over the age of majority and able to enter binding contracts. If you use Services on behalf of an entity such as a corporation or organization, you accept the Agreement on that entity's behalf, and if that entity has separately entered a business agreement with AT&T, those business terms control.

Supporting quotations

you’re confirming that you’re over the age of majority and have the capacity to enter into binding contracts.

if you’re using AT&T Services on behalf of any entity, such as a corporation or other organization, you’re accepting this Agreement on that entity’s behalf. If that entity has separately entered into a business agreement with us, those business terms control.

Qualifications & exceptions

• Acceptance is by agreeing, acknowledging, signing, activating, using or paying.
• Business terms control only if the entity has separately entered a business agreement with AT&T.

Account & Service Control · Context

Devices that may be used with AT&T Wireless Service

AT&T Wireless Service may be used with a mobile device containing a SIM assigned to your Account, or a device designed and purchased for use exclusively on AT&T's network. The Wireless Service Terms use "Device" or "Equipment" interchangeably for these.

Supporting quotations

AT&T Wireless Service may be used with: (a) a mobile device that contains a SIM that is assigned to your Account or (b) a device that is designed and purchased for use exclusively on AT&T’s network

Account & Service Control · Company commitment

Voice Service within your coverage area

If your rate plan includes voice service, subject to the limitations in the Agreement, you can make and receive calls within your rate plan's coverage area. Additional charges may apply for Voice Service used outside that coverage area.

Supporting quotations

If your rate plan includes voice service, subject to the limitations in this Agreement, you can make and receive calls within your rate plan’s coverage area

Additional charges may apply for Voice Service used outside your rate plan’s coverage area.

Qualifications & exceptions

• Only if your rate plan includes voice service.
• Subject to the limitations in the Agreement.

Account & Service Control · Company commitment

Data Service and third-party services delivered through it

If your rate plan includes data, subject to the Agreement's limitations, you can browse the internet and access wireless services, content and apps, including email, GPS navigation and video streaming. Services provided through the Data Service may be provided by AT&T or its affiliates, assignees or successors, or by third parties subject to service-specific terms and conditions.

Supporting quotations

If your rate plan includes data, subject to the limitations in this Agreement, you will be able to browse the internet and access wireless services, content and apps

Services provided via the Data Service may be provided by AT&T or its affiliates, assignees, successors, or by third parties subject to service-specific terms and conditions.

Qualifications & exceptions

• Only if your rate plan includes data.
• Third-party services are subject to service-specific terms and conditions.

Account & Service Control · Restriction or exception

You need a U.S. mailing address and coverage; coverage maps are approximations

To activate and maintain Wireless Service you must have a U.S. mailing address and live within the owned and operated network coverage area of AT&T, its assignee or its successor. Coverage maps are only approximations of actual coverage and have gaps, and even within your coverage area many things can affect availability and quality, including network capacity, your Device, rate plan, terrain, buildings, foliage and weather. Wireless Service or particular technologies such as 5G will not be available in all areas at all times.

Supporting quotations

To activate and maintain your Wireless Service you must have a U.S. mailing address and live within AT&T’s, its assignee’s or its successor’s owned and operated network coverage area.

There are gaps in coverage maps, which, by their nature, are only approximations of actual coverage.

Wireless Service or particular wireless technologies (such as 5G) will not be available in all areas at all times.

Qualifications & exceptions

• Applies to activating and maintaining Wireless Service.
• Maps are approximations; the listed factors are examples.

Account & Service Control · Company practice

Service Commitment, then month-to-month with automatic renewal

If you agreed to a Service Commitment, you must maintain Wireless Service on an eligible plan for that period; afterwards your contract continues month-to-month and automatically renews unless you cancel or the Service is otherwise terminated. If you have no Service Commitment (for example you bought your Device at full retail price, under an installment plan or brought your own Device), service is month-to-month and automatically renews unless cancelled or terminated. Cancellation details are on a linked page.

Supporting quotations

If you have agreed to a Service Commitment, you are required to maintain Wireless Service on an eligible plan for the Service Commitment period.

Once you complete your Service Commitment, your contract for Wireless Service will continue on a month-to-month basis and automatically renews unless you cancel it or your Wireless Service is otherwise terminated.

If you do not have a Service Commitment (for example, you purchase your Device from us at full retail price, under an installment plan, or bring your own Device), your Service is provided on a month-to-month basis and automatically renews unless cancelled or terminated.

Qualifications & exceptions

• The commitment applies only if you agreed to a Service Commitment.
• Month-to-month service renews automatically unless cancelled or terminated.

Not stated here

• The linked cancellation page is not supplied in this text.

Account & Service Control · User right or choice

You can change Wireless Service, but available service depends on your Device

You can change your Wireless Service at any time, but the Wireless Service available to you depends on your Device. Your Device may require certain Wireless Service; for example, smartphone users must have a rate plan that includes both voice and data.

Supporting quotations

You also can change your Wireless Service at any time, but the Wireless Service available to you depends on your Device.

smartphone users must have a rate plan that includes both voice and data.

Qualifications & exceptions

• Available services depend on your Device.

Account & Service Control · Restriction or exception

Prohibited Network Uses are decided in AT&T's sole determination

Because the wireless network is a shared resource AT&T manages for all customers, it forbids certain Prohibited Network Uses and may take any and all reasonable actions necessary to prevent and stop them or any other violation of its Acceptable Use Policy. Prohibited Network Uses are uses that, in AT&T's sole determination: hinder other customers' access; use a mechanism to originate, amplify, enhance, retransmit or generate a radio frequency signal without permission; negatively affect the network or compromise security or capacity; excessively and disproportionately contribute to congestion; adversely affect service levels or legitimate data flows; degrade performance; harm other customers; tether a Device to a computing or IOT device without a rate plan with tethering; tether to a home gateway or router as Internet backup unless AT&T can actively manage its wireless traffic volumes; use a Device with an ineligible rate plan; resell Wireless Service; or are excessive or unreasonable.

Supporting quotations

we forbid certain activities and uses (“Prohibited Network Uses”). We may take any and all reasonable actions necessary to prevent and stop Prohibited Network Uses or any other violation of AT&T’s

Prohibited Network Uses include use of AT&T Wireless Service that, in AT&T’s sole determination:

hinders other customers’ access to the wireless network;

involves a mechanism that is used to originate, amplify, enhance, retransmit or generate a radio frequency signal without our permission;

negatively affects our network or compromises network security or capacity;

excessively and disproportionately contributes to network congestion;

adversely impacts network service levels or legitimate data flows;

degrades network performance;

causes harm to other customers;

tethers a wireless Device to a computing or internet of things (“IOT”) device if you have not subscribed to a rate plan with a tethering feature;

tethers a wireless Device to a home gateway or router as an Internet backup unless the home gateway or router allows AT&T to actively manage wireless traffic volumes originating at the gateway or router to prevent network congestion;

uses any Device for Wireless Service with an ineligible rate plan;

constitutes the reselling of any Wireless Service; or

is excessive or unreasonable.

Qualifications & exceptions

• Each item is judged in AT&T's sole determination.
• Tethering to a home gateway or router as backup is allowed only if the gateway or router lets AT&T actively manage its wireless traffic volumes.
• The final item ("excessive or unreasonable") is open-ended.

Not stated here

• The Acceptable Use Policy is a separate linked document not supplied in this text.

Account & Service Control · Restriction or exception

Unlimited Voice is for live dialogue; over 1,000 other-purpose minutes can end your service

Unlimited Voice Service is provided primarily for live dialogue between individuals. If your use of unlimited Voice Service for call forwarding, conference calling or purposes other than live dialogue exceeds 1,000 minutes per month, AT&T may terminate your Service or change you to a rate plan with no unlimited voice usage components. It may not be used for any other commercial purposes, including maintaining an open line for dispatch or monitoring, accessing or remote forwarding to multi-party chat lines, transmitting broadcasts or pre-recorded materials, or telemarketing.

Supporting quotations

Our unlimited Voice Service is provided primarily for live dialogue between individuals.

If your use of unlimited Voice Service for call forwarding, conference calling or purposes other than live dialogue between individuals exceeds 1,000 minutes per month, AT&T may terminate your Service or change you to a rate plan with no unlimited voice usage components.

Our unlimited Voice Service may not be used for any other commercial purposes

Qualifications & exceptions

• The 1,000-minute threshold is per month and applies to call forwarding, conference calling and non-dialogue purposes.
• The commercial-use examples are not exhaustive ("including, but not limited to").

Account & Service Control · Restriction or exception

Messaging is for personal use between individuals; commercial uses are barred

Messaging Services are provided solely for communication between, or initiated by, individuals for personal use. You may not use them for commercial purposes, including sending unsolicited, unauthorized, spam or other unwanted messages (SMS, MMS, RCS or other); sending or receiving unusually high numbers of messages or messages not originated on your Device; or reselling or transferring messaging capabilities. AT&T may terminate or restrict your Messaging Service for tethered messaging, excessive use or misuse.

Supporting quotations

Our Messaging Services are provided solely for communication between, and/or initiated by, individuals for personal use.

sending or receiving unusually high numbers of messages or messages not originated on your Device

We may terminate or restrict your Messaging Service for tethered messaging, excessive use, or misuse.

Qualifications & exceptions

• The commercial-use examples are not exhaustive ("including, but not limited to").

Not stated here

• The Acceptable Use Policy it refers to is not supplied in this text.

Account & Service Control · Restriction or exception

Data Service may not be used in ways that excessively load the network

Unless AT&T permits otherwise in the Agreement, Data Service may not be used in a way that excessively contributes to network congestion, hinders other customers' access or degrades performance. Examples include server devices or host applications such as continuous web camera posts or broadcasts, automatic data feeds and automated machine-to-machine connections; auto-responders, cancel bots or similar routines generating excessive traffic; using Wireless Service as a substitute or backup for private lines or dedicated connections; peer-to-peer file sharing; and software that maintains continuous active connections (keep-alive functions). Data Service also may not be used with high bandwidth applications, services and content not optimized for it that disproportionately and excessively add to congestion, including redirecting television signals to computing devices, web broadcasting, and operating servers, telemetry devices or supervisory control and data acquisition devices.

Supporting quotations

Data Service may not be used in any manner that has the effect of excessively contributing to network congestion, hindering other customers’ access to the network, or degrading network performance.

peer-to-peer (P2P) file sharing services; and software or other devices that maintain continuous active internet connections when a connection would otherwise be idle or any “keep alive” functions.

Data Service also may not be used with high bandwidth applications, services and content that are not optimized to work with Data Service and, therefore disproportionately and excessively contribute to network congestion.

redirecting television signals for viewing on computing devices; web broadcasting; and/or the operation of servers, telemetry devices, or supervisory control and data acquisition devices.

Qualifications & exceptions

• Applies unless otherwise permitted by AT&T in the Agreement.
• The examples are not exhaustive ("includes, but is not limited to").

Account & Service Control · Company practice

AT&T may change, limit, suspend or end Wireless Service without advance notice

AT&T can take any and all actions necessary to protect its wireless network, ensure compliance with the Agreement and prevent or stop Prohibited Network Uses. It may also change, reduce, interrupt, suspend, limit or cancel your Wireless Service or terminate your Agreement without advance notice for any reason, including, but not limited to, these actions by you or any user of your Device or on your Account: misconduct described in subsection 1.5; living or predominantly using Wireless Service outside the AT&T owned and operated domestic coverage area; exceeding off-net roaming usage allowances; and engaging or attempting to engage in Prohibited Network Uses. If you lose eligibility for a Wireless Service, AT&T may modify, remove or change it to one you qualify for. If it determines you are using your Device without the correct rate plan, it may switch you to the required rate plan and charge the appropriate monthly charges and fees, and you may then change to another eligible rate plan. AT&T may use any reasonable network management practice and may reduce data throughput speeds at any time or place according to your rate plan.

Supporting quotations

AT&T may also change, reduce, interrupt, suspend, limit or cancel your Wireless Service or terminate your Agreement without advance notice for any reason, including, but not limited to the following actions by you or any user of your Device or on your Account:

misconduct described by subsection 1.5;

living or predominantly using Wireless Service outside of the AT&T owned and operated domestic network coverage area;

exceeding our off-net roaming usage allowances; and

engaging or attempting to engage in Prohibited Network Uses.

If we determine that you are using your Device without the correct rate plan, we reserve the right to switch you to the required rate plan and charge you the appropriate monthly charges and fees.

We may reduce your data throughput speeds at any time or place according to your rate plan.

any Misconduct by you or any user of your AT&T Services.

Qualifications & exceptions

• "For any reason": the listed actions are examples only.
• Applies to actions by you or any user of your Device or on your Account.
• Data speed reductions are according to your rate plan.

Account & Service Control · Restriction or exception

Other carriers' networks: availability, quality and speed are not guaranteed

AT&T has agreements with other wireless carriers that let you use Wireless Service outside its owned and operated network: domestic off-net usage within the U.S. and certain U.S. territories, and international roaming or international off-net usage while traveling. Both depend on AT&T's agreements with other carriers at the time and on those networks' technology, frequencies and functionality. Availability, quality of coverage and speed are not guaranteed and may be changed without notice, and AT&T may reduce speeds (to 2G or other speeds) or suspend wireless Data Service for off-net use and international roaming at any time without notice and regardless of how much data you have used in the billing period.

Supporting quotations

Both off-net usage and international roaming are dependent upon the agreements we have at any given time with other wireless carriers

Availability, quality of coverage, and speed for Wireless Service for off-net usage and international roaming are not guaranteed and may be changed without notice.

AT&T may also reduce speeds (to 2G or other speeds) or suspend wireless Data Service for off-net and international roaming at any time without notice and without regard to the amount of data you have consumed during the billing period.

Qualifications & exceptions

• Changes and data suspension can occur without notice and without regard to the amount of data consumed.

Account & Service Control · Restriction or exception

Domestic off-net use is limited to 750 minutes, 100 MB and 3,000 messages a month

In most cases you are not charged separately for domestic off-net usage; check your rate plan terms for extra charges. Even if your plan provides off-net usage, you must use your Device predominantly within the AT&T owned and operated network. AT&T may suspend, limit or cancel your continued use of other carriers' networks if you exceed, during any month, 750 voice minutes, 100 megabytes of data or 3,000 messages, and will provide notice if it takes action because you exceed a threshold. Your Device may connect to another carrier's network even when you are within AT&T's coverage area.

Supporting quotations

In most cases you are not charged separately for domestic off-net usage. Please check your rate plan terms to determine whether any extra charges apply for domestic roaming.

you still must use your Device predominantly within the AT&T owned and operated wireless network.

Voice: If you use more than 750 minutes during any month.

Data: If you use more than 100 megabytes of data during any month.

Messaging: If you use more than 3,000 messages during any month.

We will provide you with notice if we take action because you exceed any of these thresholds.

Please be aware that your Device may connect to another wireless carrier’s network even when you are located within the AT&T owned and operated network coverage area.

Qualifications & exceptions

• Thresholds are per month: 750 voice minutes, 100 megabytes of data, 3,000 messages.
• Applies where your plan provides off-net usage; "in most cases" there is no separate charge.
• AT&T will provide notice if it takes action because you exceed a threshold.

Account & Service Control · Restriction or exception

Wi-Fi Calling: not for TTY, 911 calls drop if the connection is lost, some numbers excluded

Wi-Fi Calling lets you call and text over Wi-Fi when cellular coverage is limited or unavailable. TTY Devices are not compatible with it. Your Device must be set to AT&T HD voice and have internet access, and loss of your internet connection during voice Wi-Fi Calling will disconnect your call, including 911 calls. In the U.S. or internationally you can use it to call U.S. numbers at no additional charge (excluding 411 calls and other premium numbers); international long distance rates or plans apply to calling international numbers from the U.S., and roaming rates apply to calling international numbers while traveling abroad. Certain countries restrict Wi-Fi calling, and it cannot be used to call 211, 311, 511 and 811.

Supporting quotations

TTY Devices are not compatible with Wi-Fi Calling

Loss of your internet connection during voice Wi-Fi Calling will disconnect your call, including 911 calls.

you can use Wi-Fi Calling to call numbers in the U.S. at no additional charge (excluding 411 calls and other premium numbers).

No Wi-Fi Calling to 211, 311, 511, and 811.

Important Information about Wi-Fi Calling for AT&T Wireless Service Customers

Qualifications & exceptions

• Requires a Device set to AT&T HD voice and internet access.
• No additional charge applies only to calls to U.S. numbers, excluding 411 and other premium numbers.

Account & Service Control · Restriction or exception

Wi-Fi Calling cannot place TTY 911 calls; alternatives to reach 911

Because of technical limitations, Wi-Fi Calling cannot be used with TTY devices and will not support TTY 911 calls. Persons with communications disabilities can use Real Time Text as an alternative. 911 services can be reached by calling 911 using Real Time Text; calling 911 directly with a TTY device over the cellular network or from a landline telephone; sending a text message to 911 directly; using relay services to place a TTY or captioned telephone services call from a wireless or landline phone; or using relay services to place an IP Relay or IP CTS call over a cellular or IP network.

Supporting quotations

Due to technical limitations, Wi-Fi Calling cannot be used with TTY devices and will not support TTY 911 calls.

Persons with communications disabilities can use Real Time Text

911 services can be reached by either (1) calling 911 using Real Time Text, (2) calling 911 directly using a TTY device over the cellular network or from a landline telephone, (3) sending a text message to 911 directly

Qualifications & exceptions

• Whether text-to-911 or other alternatives are available in a given area is not stated in this paragraph.

Not stated here

• The Real Time Text page is linked and not supplied in this text.

Account & Service Control · Restriction or exception

Voice-capable Devices need a voice plan; some Devices need eligible or tethering plans

A voice plan is required on all voice-capable Devices unless the terms governing your rate plan specifically say otherwise. An eligible rate plan is required for certain Devices, including smartphones, and a tethering plan may be required to tether on a compatible Device, depending on your rate plan's terms.

Supporting quotations

A voice plan is required on all voice-capable Devices, unless specifically noted otherwise in the terms governing your rate plan.

A tethering plan may be required to enable tethering on a compatible Device, depending on the terms of your rate plan.

Qualifications & exceptions

• The voice plan requirement yields to rate plan terms that specifically say otherwise.
• A tethering plan may be required depending on the rate plan's terms.

Account & Service Control · Restriction or exception

No modifying Devices to run on other systems; export law compliance is on you

You cannot, nor allow anyone else to, modify any Device purchased from AT&T or its programming to operate on any other system, except under the AT&T Device Unlock Policy. AT&T may at its sole discretion modify your Device's programming to enable operation on other systems. You may not tamper with, replace or modify your Device operating system from its original equipment manufacturer specifications and capabilities. You are solely responsible for complying with U.S. export control laws and foreign import laws when traveling internationally with your Device.

Supporting quotations

You cannot (nor can you allow anyone else to) make any modifications to any Device purchased from AT&T or its programming to enable it to operate on any other system, except in accordance with the AT&T Device Unlock Policy

You may not tamper with, replace, or modify your Device operating system from its original equipment manufacturer specifications and capabilities.

You are solely responsible for complying with United States Export Control laws and regulations and the import laws and regulations of foreign countries when traveling internationally with your Device.

Qualifications & exceptions

• The modification bar applies to Devices purchased from AT&T and has an exception for the AT&T Device Unlock Policy.

Not stated here

• The Device Unlock Policy is linked and not supplied in this text.

Account & Service Control · Procedure

Report a lost or stolen Device; unauthorized charges must be reported within 30 days

Contact AT&T immediately to report a Device lost or stolen so it can suspend your Wireless Service. If your bill shows charges for unauthorized usage after you reported it, you must notify AT&T of them within 30 days. While your phone is suspended you remain responsible for all other obligations, including monthly Service charges. Reporting numbers are given for the United States, abroad and FirstNet individual users. If you have not received a courtesy suspension of monthly Service charges during the previous year, you may request one until you replace or recover your Device, for up to 30 days.

Supporting quotations

Contact us immediately to report your Device as lost or stolen so we can suspend your Wireless Service.

you must notify us of the unauthorized charges within 30 days.

While your phone is suspended you will remain responsible for complying with all other obligations under this Agreement, including, but not limited to paying your monthly Service charges.

If you have not received a courtesy suspension of monthly Service charges during the previous year, you may request a courtesy suspension until you replace or recover your Device (up to 30 days).

Qualifications & exceptions

• Unauthorized charges after the report must be reported within 30 days of receiving your bill.
• Courtesy suspension is available only if you have not received one in the previous year, for up to 30 days.

Account & Service Control · User right or choice

SIM-locked Devices need an unlock code under the Device Unlock Policy

Your Device may have been programmed with a SIM lock that stops it operating on other carriers' networks. To use it with another carrier you must enter an unlock code, and you can check eligibility under the Device Unlock Policy and, if eligible, get instructions on the linked page.

Supporting quotations

Your Device may have been programmed with a SIM lock which prevents it from operating with other wireless carriers’ networks.

You can find out whether you meet the eligibility criteria in our Device Unlock Policy and, if eligible, obtain unlock instructions

Qualifications & exceptions

• Unlocking depends on meeting the eligibility criteria in the Device Unlock Policy.

Not stated here

• The Device Unlock Policy and its eligibility criteria are not supplied in this text.

Account & Service Control · Company practice

Electronic billing is the default unless you ask for paper

Unless agreed otherwise when you subscribe, you may receive an electronic (paperless) bill at AT&T's online account site or app unless you tell AT&T you want a paper bill. With electronic billing AT&T emails a notice each month to your official email address on file when the bill is available online. You can review your bill or switch back to paper by changing your billing preferences. FirstNet individual users manage billing through FirstNet Central.

Supporting quotations

you may receive an electronic (paperless) bill at AT&T’s online account management site

each month we will send you an email notice to your official email address on file with AT&T when your electronic bill is available online.

You may review your monthly bill or switch back to a paper bill by changing your billing preferences at your AT&T account.

Qualifications & exceptions

• Electronic billing applies unless agreed otherwise at subscription or you ask for paper.
• The notice goes to your official email address on file with AT&T.

Account & Service Control · Company commitment

Lifeline discounted service for qualified low-income residents

As part of a federal government program, AT&T offers discounted wireless service to qualified low-income residents in selected states. The text gives a phone number for questions or to apply.

Supporting quotations

As part of a federal government program, AT&T offers discounted wireless service to qualified low-income residents in selected states.

Qualifications & exceptions

• Available to qualified low-income residents in selected states.

Not stated here

• Qualification criteria and the list of states are not stated in this text.

Account & Service Control · Context

AT&T Wireless Internet uses a gateway device and a shared wireless plan

AT&T Wireless Internet service (formerly Wireless Home Phone and Internet) uses an AT&T Wireless Internet device that lets you connect a landline phone to place and receive calls and connect up to eleven internet-capable devices (one via Ethernet, ten via Wi-Fi) to mobile broadband over the AT&T wireless network. It requires an eligible wireless rate plan. Tiered shared plans let you share a monthly allotment of domestic talk, text and/or data among connected devices; if you exceed the allotment in a billing period you are automatically charged for overages or your data may be slowed as the plan specifies, and any allotment you do not use in a billing period (or Rollover period) is forfeited.

Supporting quotations

With AT&T Wireless Internet service, the WI Device allows you to connect a landline phone to place and receive calls, and to connect up to eleven internet-capable devices (one via Ethernet and ten via Wi-Fi)

AT&T Wireless Internet service requires that you subscribe to an eligible wireless rate plan to take advantage of one or both capabilities.

If your usage exceeds the monthly allotment of the plan you select during a billing period, you automatically will be charged for overages or your data may be slowed as specified in your plan.

you forfeit that usage.

Qualifications & exceptions

• Requires an eligible wireless rate plan.
• Unused allotment is forfeited at the end of the billing period or Rollover period.

Account & Service Control · Restriction or exception

Wireless Internet: off-net limits apply, no messaging or international roaming, AT&T may switch your plan

If your WI Device roams on other carriers' networks, AT&T's off-net usage restrictions apply. Messaging services and international roaming are not supported by AT&T Wireless Internet service. If you use a wireless rate plan not designed for it with your WI Device, AT&T reserves the right to switch you to an appropriate plan and bill the associated charges. The service requires an eligible wireless rate plan, and unused monthly allotment is forfeited.

Supporting quotations

AT&T Wireless Internet service requires that you subscribe to an eligible wireless rate plan to take advantage of one or both capabilities.

If you do not use all of the monthly allotment(s) of the plan you select during a billing period (or Rollover period, as applicable), you forfeit that usage.

If your WI Device is used to roam on other carrier networks, AT&T’s off-net usage restrictions apply. Messaging services and international roaming are not supported by AT&T Wireless Internet service.

AT&T reserves the right to switch you to an appropriate plan and bill you the associated charges for such plan.

Qualifications & exceptions

• Applies to AT&T Wireless Internet service and its WI Device.
• AT&T may switch your plan and bill the new plan's charges if your plan is not designed for the service.

Account & Service Control · Restriction or exception

Wireless Internet 911: location technology, address and landline phone power

911 calls from AT&T Wireless Internet are routed using the wireless network's automatic location technology, and you should expect to provide your location address to the emergency response center. The WI Device has battery backup power and works during a power outage, but a connected landline phone that itself needs external electric power (for example a cordless phone) will not place or receive calls during a power outage. AT&T Wireless Internet is different from AT&T Fixed Wireless Internet, which is covered in subsection 6.14.2.

Supporting quotations

911 calls are routed based on the wireless network’s automatic location technology. You should expect to provide your location address to the emergency response center

if you connect a landline phone to the WI Device that itself requires external electric power to operate (e.g., a cordless phone), you will not be able to place and receive calls over that phone during a power outage.

AT&T Wireless Internet service is different from AT&T Fixed Wireless Internet, which is discussed in subsection 6.14.2.

Qualifications & exceptions

• Applies to AT&T Wireless Internet, not Fixed Wireless Internet.
• Landline phones that need external power will not work during a power outage.

Account & Service Control · Context

Section 3 applies only to AT&T Prepaid customers

Section 3 pertains only to AT&T Prepaid customers, including AT&T Prepaid Multi-Line customers.

Supporting quotations

This Section 3 pertains only to AT&T Prepaid customers, including AT&T Prepaid Multi-Line customers.

Terms that Apply Only to AT&T Prepaid Customers

Qualifications & exceptions

• Applies only to AT&T Prepaid customers, including Prepaid Multi-Line.

Account & Service Control · Restriction or exception

Prepaid Devices are for AT&T Prepaid service only; no modifications or bulk-purchase workarounds

Devices sold under the AT&T Prepaid brand are sold exclusively for use with AT&T Prepaid service, designed for the AT&T network, and may not work on other networks. By buying one you agree to activate and use it with AT&T Prepaid service and not to modify, or help others modify, any Device or programming to operate on another system or network, except under the Device Unlock Policy. AT&T may in its sole and absolute discretion modify programming to enable use on other systems. You acknowledge AT&T will be significantly damaged if you use or help others use these Devices for any other purpose, agree not to circumvent limits on the quantity of Devices that may be purchased, and are liable to AT&T for any damages resulting from conduct prohibited in this Section.

Supporting quotations

Devices sold under the AT&T Prepaid brand are sold exclusively for use with AT&T Prepaid service

By purchasing a Device designed for use with AT&T Prepaid service, you agree to activate and use it with AT&T Prepaid service.

You also agree that you will not make, nor will you assist others to make, any modifications to any Device or programming to enable it to operate on any other system or network except in accordance with the Device Unlock Policy

You also agree not to take any action to circumvent limits on the quantity of Devices that may be purchased. You will be liable to AT&T for any damages resulting from conduct prohibited in this Section.

Qualifications & exceptions

• Applies to Devices sold under the AT&T Prepaid brand.
• Modification is allowed only in accordance with the Device Unlock Policy.

Not stated here

• The prepaid Device Unlock Policy is linked and not supplied in this text.

Account & Service Control · Restriction or exception

Prepaid voice minutes are domestic; Wi-Fi Calling and messaging coverage have conditions

Nationwide voice minutes in Prepaid plans are for domestic use only unless you are on a Monthly plan that includes in-country calls while in Mexico and Canada; additional charges apply to all other calls, including international long distance. Wi-Fi Calling requires a Wi-Fi Calling-capable smartphone, an AT&T Prepaid Account provisioned with HD Voice, a Wi-Fi network and an eligible rate plan, and excludes pay-per-use plans. Unlimited messaging covers text, picture and video messages within the U.S. (and in Mexico and Canada on plans that include usage there) and to select countries.

Supporting quotations

Nationwide voice minutes included in plans are intended for domestic use only unless on a Monthly plan that includes in-country calls while in Mexico & Canada.

Wi-Fi Calling requires Wi-Fi Calling-capable smartphone, AT&T Prepaid Account provisioned with HD Voice, Wi-Fi network, and eligible rate plan (excludes pay per use plans).

Unlimited messaging includes unlimited text, picture and video messages within the U.S. (and in Mexico and Canada on plans that include usage in Mexico & Canada) and to select countries.

Qualifications & exceptions

• Applies to AT&T Prepaid plans for mobile phones.
• Wi-Fi Calling is excluded from pay-per-use plans.
• Mexico and Canada use applies only to Monthly plans (calls) or plans that include usage there (messaging).

Not stated here

• The country lists and per-minute rates are on linked pages not supplied in this text.

Account & Service Control · Permission or license

The Account Owner can view and change Multi-Line account information on identification

You authorize AT&T to provide CPNI and other account information to the Account Owner and to allow the Account Owner to make changes to the Multi-Line Account, including new or extended service commitments and purchases of products or services, at the direction of any person who can provide information AT&T considers sufficient to identify them as the Account Owner. Access includes viewing Multi-Line Account information, changing plans, performing upgrades and viewing payment information.

Supporting quotations

You authorize us to provide CPNI and other account information to the Account Owner, and to allow the Account Owner to make changes to the Multi-Line Account, including new or extended service commitments and the purchase of products and/or services

upon the direction of any person able to provide information we deem sufficient to identify the person as the Account Owner.

the ability to view Multi-Line Account information, make changes to the plans under the Multi-Line Account, perform upgrades, and view payment information.

Qualifications & exceptions

• Based on AT&T's own determination that the information given sufficiently identifies the person as the Account Owner.

Account & Service Control · Context

Section 4 covers session-based data services for prescribed purposes

Section 4 pertains only to session-based data services with access to AT&T's wireless data services, including features that may be used with Data Services and are offered under the Plans in the section. Data Services are provided only for prescribed purposes.

Supporting quotations

This Section 4 pertains only to session-based data services provided to you with access to AT&T’s wireless data services

Data Services are only provided for prescribed purposes.

Terms that Apply Only to DataConnect Pass Plan / Session-Based Wireless Data Services

Qualifications & exceptions

• Applies only to DataConnect Pass Plan / session-based wireless data services.

Not stated here

• The text does not say what the prescribed purposes are.

Account & Service Control · Restriction or exception

Phone service through your property owner: still bound by the Agreement; Section 5.4.3 cited but not present

If you receive AT&T Phone Service through an arrangement with your property owner or manager, you are still subject to the Agreement, except that AT&T may not directly charge you for the service (including equipment) provided under that arrangement and the equipment-return provisions of the cited Section 5.4.3 may not apply to you even though the equipment remains AT&T-owned. You are responsible for fees and charges for additional AT&T Phone Service orders. Any separate contract with the property owner or manager is not AT&T's responsibility and does not bind it. If the arrangement ends, you continue receiving AT&T Phone Services under standard billing terms and the Agreement unless you notify AT&T.

Supporting quotations

You might be receiving AT&T Phone Service through an arrangement with your property owner or manager. If so, you are still subject to this Agreement, except that AT&T may not directly charge you for AT&T Phone Service (including equipment) provided to you as part of that arrangement, and the equipment-return provisions in Section 5.4.3 may not apply to you even though equipment remains AT&T-owned.

You will be responsible for fees and charges associated with additional AT&T Phone Service orders.

AT&T is neither responsible for nor bound by the terms of that contract between you and your property owner or manager.

If the arrangement with your property owner or manager terminates, you will continue receiving AT&T Phone Services under standard billing terms and this Agreement unless you notify AT&T.

Qualifications & exceptions

• Applies only if you receive AT&T Phone Service through an arrangement with your property owner or manager.
• The equipment-return provisions "may not" apply, and the paragraph cites Section 5.4.3.

Not stated here

• The paragraph cites equipment-return provisions in Section 5.4.3, but the supplied text has no Section 5.4.3; a subsection headed Return of Equipment appears elsewhere as 5.1.4.3, and the text does not say whether that is the intended target. This card does not decide which provision is meant.

Account & Service Control · Permission or license

AT&T Phone installation: wiring changes, premises alterations, permission and access

To install or repair AT&T Phone Service, you acknowledge AT&T may use existing Inside Wiring in your unit, altering the wiring and removing accessories, and that AT&T and its agents may drill, cut and otherwise alter improvements on the premises such as walls and flooring. You warrant that you own or control the Inside Wiring and premises and give AT&T and its agents permission to use, alter and remove equipment from them. If you rent or are in a multi-tenant building, you warrant you have obtained permission from any necessary party, such as the owner, landlord or building manager, and you agree to indemnify AT&T and its agents against claims by an owner, landlord, building manager or other party relating to installation, maintenance, repair or provision of the service. You will give reasonable access to your premises; if you are not present you authorize any other adult resident or guest to grant access and to act on your behalf, including accepting the Agreement and related agreements and approving changes to them.

Supporting quotations

AT&T may use existing wiring, including altering the wiring and removing accessories, located within your unit (“Inside Wiring”), and that AT&T and its agents may drill, cut, and otherwise alter improvements on the premises

You warrant that you own or control the Inside Wiring and premises and give AT&T and its agents permission to use, alter, and remove equipment from them.

You agree to indemnify AT&T and its agents from and against all claims by an owner, landlord, building manager, or other party in connection with installation, maintenance, repair, or provision of AT&T Phone Service.

If you are not at the premises at the time of installation or repair, you authorize any other adult resident or guest at your residence to grant access to your premises for these purposes.

you authorize that adult to act on your behalf, including accepting this Agreement and any related agreements required in connection with the completion of the installation, activation, or repair of AT&T Phone Service and approving any changes to them.

Qualifications & exceptions

• Permission is warranted by you; renters and multi-tenant occupants must have obtained any needed third-party permission.
• An adult resident or guest you authorize can accept the Agreement and approve changes.

Account & Service Control · Restriction or exception

You provide battery backup for Gateway or ONT; AT&T provides only the initial iNID battery

It is your responsibility to provide your own battery backup for your Wi-Fi Gateway or ONT. If there is an iNID at your premises, AT&T provides the initial battery backup but all later battery backups are your responsibility. AT&T will not provide battery backups for customer-owned equipment.

Supporting quotations

It is your responsibility to provide your own battery backup for your WG, or ONT.

If there is an iNID at your premises, AT&T provides the initial battery backup, but all subsequent battery backups are your responsibility.

AT&T will not provide battery backups for customer-owned equipment.

Qualifications & exceptions

• For an iNID, AT&T provides only the initial battery backup.

Not stated here

• The linked battery backup page is not supplied in this text.

Account & Service Control · Procedure

AT&T Phone: report theft immediately; you pay charges until you report

You must notify AT&T immediately, in writing or by phone, if the Equipment is stolen or you learn that AT&T Phone Services are being stolen or fraudulently used, giving your Account number and a detailed description with documentation such as a police report. You are responsible for all charges on your Account until you report, and for stolen Equipment, though AT&T may in its sole discretion waive or reduce charges for stolen Equipment on submission of documentation. Failing to give timely notice may result in termination of your AT&T Services and additional charges, and after reporting you remain responsible for monthly fees for AT&T Services not stolen or fraudulently used unless AT&T notifies you otherwise.

Supporting quotations

You agree to notify AT&T immediately, in writing or by calling us at 800.288.2020, if the Equipment is stolen or if you become aware at any time that AT&T Phone Services are being stolen or fraudulently used.

You will be responsible for all charges incurred on your AT&T Account until you report the theft or fraudulent use of AT&T Phone Service.

AT&T may in its sole discretion waive or reduce charges for stolen Equipment upon submission of documentation of theft or other circumstances.

Failure to provide notice to AT&T of theft in a timely manner may result in the termination of your AT&T Services and additional charges to you.

Qualifications & exceptions

• Waiver or reduction of stolen Equipment charges is in AT&T's sole discretion and needs documentation.
• You remain responsible for monthly fees for services not stolen or fraudulently used unless AT&T notifies otherwise.

Account & Service Control · Company practice

AT&T Phone is VoIP that works only where installed; features can change

AT&T Phone is an enhanced voice communication service that converts voice into Internet Protocol packets carried over AT&T's IP network (voice over IP). It includes direct-dialed calling and certain calling and call management features, plus additional or advanced features that may cost extra, all of which AT&T may add, modify or delete in its sole discretion. It includes a telephone number or numbers listed in printed directories and directory assistance databases, with options at additional cost to withhold them. It is not mobile or nomadic and functions only where installed.

Supporting quotations

AT&T Phone is an enhanced voice communication service that converts voice communications into Internet Protocol (IP) packets that are carried over AT&T’s IP network

all of which AT&T, in its sole discretion, may add, modify, or delete from time to time.

options, available at additional costs, to have numbers withheld from printed directories and/or directory assistance databases.

It is not mobile or nomadic and will function only where installed.

Qualifications & exceptions

• AT&T may add, modify or delete features in its sole discretion.
• Withholding numbers from directories is an option at additional cost.
• Functions only where installed.

Account & Service Control · Company practice

AT&T Phone: you are the main Account holder; subaccount holders have no privacy from you

When you accept the AT&T Service terms you become the main Account holder for each telephone number and all its plans and features, purchased initially or later. You may create up to ten subaccounts for others in your household, each with its own password and ID, and main Account holders are responsible for all activity on their main Account and every subaccount. Violations in the main Account or a subaccount can lead to suspension or termination of the main Account and all subaccounts. Call histories for each number are accessible in the main Account and in each subaccount for that number. Main Account holders, and anyone who gives information AT&T considers sufficient to identify the main Account holder, can reset subaccount passwords and IDs and delete and recreate subaccounts. You agree to tell subaccount holders that the main Account holder can have access to all aspects of their subaccount, including feature settings, voicemail messages and address books, so subaccount holders can have no expectation of privacy against the main Account holder.

Supporting quotations

Main Account holders are responsible for all activity on their main Account and on any and all subaccounts.

Violations of this Agreement in a main Account or in a subaccount can result in suspension or termination of the main Account and all subaccounts.

Call histories (call logs for outgoing, answered, and missed calls) for each telephone number are accessible in the main Account and in each subaccount created under the telephone number.

You agree to advise all subaccount holders that the main Account holder can have access to all aspects of their subaccount, including, but not limited to, feature settings, voicemail messages, and address books.

All subaccount holders can therefore have no expectation of privacy

Qualifications & exceptions

• Up to ten subaccounts.
• Violations in any one account can lead to suspension or termination of the main Account and all subaccounts.
• Applies to AT&T Phone Service.

Account & Service Control · Restriction or exception

AT&T Phone needs a touchtone phone and fixed equipment; moving it can cause suspension or termination

AT&T Phone Service requires a regular touchtone landline telephone that you must supply and connect to the Wi-Fi Gateway or iNID, directly or through Inside Wiring; rotary and pulse phones will not work. The gateway or iNID supports up to two AT&T Phone lines. You agree that neither you nor a third party will move the Equipment within your premises or to another physical location outside the premises where it was installed. The service is not designed to be nomadic and will not function properly if the Wi-Fi Gateway is moved or altered; if you need it moved you must contact AT&T, and failing to do so may cause service failure and AT&T's suspension, modification or termination of your Service.

Supporting quotations

AT&T Phone Service requires a regular touchtone landline telephone, which you must supply and which must be connected to the WG or iNID

(Rotary and pulse phones will not work).

You agree that neither you nor a third party will move Equipment used for AT&T Phone Service within your premises or to any other physical location outside of the premises where it was installed.

Failure to do so may result in a failure of AT&T Phone Service and/or in AT&T’s suspension, modification, or termination of your Service.

Qualifications & exceptions

• Up to two AT&T Phone lines per gateway or iNID.
• Moving or altering the Wi-Fi Gateway without contacting AT&T may result in suspension, modification or termination.

Account & Service Control · Restriction or exception

AT&T Phone prohibited uses: excessive use, reselling and announcement services

You agree not to use AT&T Phone Service for auto-dialing, continuous or extensive call forwarding, telemarketing, fax broadcasting or blasting, or uses that result in excessive usage inconsistent with normal residential usage patterns, and connecting it to a device that turns it into an outbound trunk line for more than one person is prohibited. If AT&T determines in its sole discretion that you are reselling or transferring the service or using it for these activities, it may without advance notice immediately terminate or modify your service, change your call plan going forward, and assess additional charges for each month of excessive usage. On calling plans with unlimited calling of any type, unless your plan's marketing materials say otherwise, consistent use above 5,000 aggregate minutes per month is presumed inconsistent with these restrictions. You may not use it, particularly Voicemail, as an announcement service; AT&T may cancel your service at any time, with or without notice, if as determined solely by AT&T your messaging service is used improperly or for unlawful purposes, consistently generates excessive usage, affects its ability to serve other customers, or interferes with another's use of the voicemail system.

Supporting quotations

You agree that you will NOT use AT&T Phone Service:

To engage in auto-dialing, continuous or extensive call forwarding, telemarketing, fax broadcasting or fax blasting, or for uses that result in excessive usage inconsistent with normal residential usage patterns.

If AT&T determines, in its sole discretion, that you are reselling or transferring AT&T Phone service or that you are using it for any of these activities, AT&T reserves the right, without advance notice, immediately to terminate or modify your AT&T Service

consistent monthly use in excess of 5,000 aggregate minutes per month, taking into account all types of calling in your plan which are provided on an unlimited basis, will be presumed to be inconsistent with these restrictions

As an announcement service, particularly with regard to Voicemail.

AT&T reserves the right to cancel your AT&T Phone Service at any time, with or without notice, if as determined solely by AT&T

Qualifications & exceptions

• Determinations are made in AT&T's sole discretion or solely by AT&T.
• The 5,000-minute presumption applies to consistent monthly use on unlimited plans unless the plan says otherwise.
• Action can be taken without advance notice.

Account & Service Control · Restriction or exception

North Carolina (Durham, Concord): no directory listing or withholding option

If you reside in Durham or Concord, your AT&T Service may not include a telephone number in printed directories or directory assistance databases, and you may not have the option to have numbers withheld from them.

Supporting quotations

If you reside in Durham or Concord, your AT&T Service may not include a telephone number or numbers in printed directories and/or directory assistance databases, and you may not have the option to have numbers withheld from printed directories and/or directory assistance databases.

Qualifications & exceptions

• Applies to residents of Durham or Concord, North Carolina.

Account & Service Control · Restriction or exception

AT&T Phone for Business: equipment, no moving, and line reassignment billed as a dispatch

AT&T Phone for Business requires a regular touchtone landline telephone connected to the WG, FBG, IAD or iNID (rotary and pulse phones will not work). The WG, FBG or iNID supports up to two lines; additional lines are supported by an Integrated Access Device installed in a tethered arrangement. You agree that neither you nor a third party will move the Business Equipment within your premises or outside where AT&T installed it; the service is not designed to be nomadic and will not function properly if the WG, FBG or IAD is moved or altered by a non-AT&T employee, you must contact AT&T if it must be moved, and failing to do so may cause failure and AT&T's termination of service. Under some configurations AT&T may need to keep a line on port one of the WG or FBG; if that line is disconnected AT&T will move another line to port one, which requires a technician dispatch billed at the prevailing prices.

Supporting quotations

The WG, FBG or iNID will support up to two AT&T Phone for Business lines

You agree that neither you nor a third party will move AT&T Phone for Business Equipment used for AT&T Phone for Business Service within your premises or to any other physical location outside of the premises where it was installed by AT&T.

Failure to do so may result in a failure of the service and/or in AT&T’s termination of your service.

if the telephone line connected to port one (of the WG or FBG) is disconnected, AT&T will proceed to move one of the remaining lines, if existent, to populate the otherwise vacant port one to provide proper functioning of the service.

this action will require a technician dispatch and will be billed at the associated prices prevailing for the service.

Qualifications & exceptions

• Applies to AT&T Phone for Business customers.
• Line reassignment applies under certain service configurations and requires a technician dispatch billed at prevailing prices.

Account & Service Control · Company practice

AT&T Phone - Advanced: fixed-location service over broadband or cellular; Account holder responsible

AT&T Phone - Advanced is a fixed location enhanced voice communication service that may be delivered over an existing broadband connection and/or through AT&T Wireless Service (cellular). It includes direct-dialed calling, call management features and additional features at extra cost, which AT&T may add, modify or delete in its sole discretion, and a telephone number or numbers that may be included in printed or digital directories and directory assistance databases, with options at additional cost to withhold them. When you purchase it you become the Account holder for each assigned number and its plans and features, whether purchased initially or later, and Account holders are responsible for all activity on their Account. Violations of the Service Terms or the Agreement can result in suspension or termination of the Account and/or service.

Supporting quotations

AT&T Phone – Advanced is a fixed location enhanced voice communication service which may be delivered either over an existing broadband connection and/or through AT&T Wireless Service (cellular).

all of which AT&T, in its sole discretion, may add, modify, or delete from time to time.

Account holders are responsible for all activity on their Account.

Violations of these Service Terms or the Agreement can result in suspension and/or termination of the Account and/or AT&T Phone – Advanced Service.

Qualifications & exceptions

• Features may be added, modified or deleted in AT&T's sole discretion.
• Withholding a number from directories is an option that may cost extra.

Account & Service Control · Permission or license

Phone - Advanced installation by AT&T: wiring, premises alterations, landlord permission, access and visit charges

If AT&T installs the service it may use and alter existing Inside Wiring and may drill, cut and otherwise alter improvements on the premises to install, maintain or repair the service or Equipment. You warrant that you own or control the Inside Wiring and premises and give AT&T permission to use, alter and remove equipment. If you do not own the premises or are in a multi-tenant building you warrant you have permission from any necessary party and agree to indemnify AT&T and its agents against claims by an owner, landlord, building manager or other party. You provide reasonable access, and if you are absent you authorize any other adult resident or adult guest to grant access and to act for you, including accepting the Agreement and approving changes. You are responsible for service charges for visits when the request results from causes not attributable to AT&T, including when you are unwilling to complete requested troubleshooting steps.

Supporting quotations

AT&T and its agents may drill, cut, and otherwise alter improvements on the premises (including walls, flooring, and/or other surfaces)

You warrant that you own or control the Inside Wiring and premises and give AT&T and its agents permission to use, alter, and remove equipment from them.

You agree to indemnify AT&T and its agents from and against all claims by an owner, landlord, building manager, or other party in connection with installation, maintenance, repair, or provisioning of AT&T Phone – Advanced Service.

If you are not at the premises at the time of installation or repair, you authorize any other adult resident or adult guest at your residence to grant access to your premises for these purposes.

You will be responsible for payment of service charges for visits by AT&T or its agents to your premises when a service request results from causes not attributable to AT&T or its agents

Qualifications & exceptions

• Permission to alter premises is warranted by you; renters and multi-tenant occupants must have obtained any needed third-party permission.
• An adult resident or adult guest you authorize can accept the Agreement and approve changes.
• Visit charges apply when the request results from causes not attributable to AT&T.

Account & Service Control · Restriction or exception

Self-installation: do not connect to Inside Wiring; do not move Equipment without a move order

If you self-install, you agree the Equipment will not be connected to any Inside Wiring at your service location, because improper connection can cause an electrical short or service failure, and you agree to defend, indemnify and hold harmless AT&T and related persons for any claim related in any way to improper connection to Inside Wiring. While you receive the service, neither you nor a third party will move the Equipment outside your registered service location; it is not designed to be nomadic and may not function properly elsewhere. If you need the Equipment or Outdoor Antenna moved, you must notify AT&T first and obtain a move order; failing to do so may cause failure and AT&T's suspension and/or termination of service, and service charges continue to apply.

Supporting quotations

If you are self-installing AT&T Phone – Advanced, you agree that the Equipment will not be connected to any Inside Wiring at your service location.

You agree to defend, indemnify, and hold harmless AT&T and its subsidiaries, affiliates, officers, agents, directors, employees, and service or Equipment providers for any claim related in any way to improper connection of the Equipment to your Inside Wiring.

neither you nor a third party will move the Equipment to any other physical location outside of your registered service location.

you must notify AT&T first, and obtain a move order from AT&T. Failure to do so may result in a failure of the AT&T Phone – Advanced Service and/or AT&T’s suspension and/or termination of your AT&T Phone – Advanced Service. Service charges will continue to apply.

Qualifications & exceptions

• Moving the Equipment requires notifying AT&T and a move order.
• Service charges continue to apply during suspension.

Account & Service Control · Company practice

Outdoor Antenna damage, misalignment, blockage or tampering may interrupt Phone - Advanced

Damage to the Outdoor Antenna or cables, rotation of the antenna from its optimum bearing, blockage of the signal between it and the cell tower, and improper installation or tampering may cause an interruption to the Service.

Supporting quotations

Damage to the Outdoor Antenna or cables, rotation of Outdoor Antenna from the optimum bearing, blockage of the signal between the Outdoor Antenna and the cell tower, and improper installation or tampering with the Outdoor Antenna may cause an interruption to the Service.

Qualifications & exceptions

• Stated as possible causes of interruption ("may cause").

Account & Service Control · Procedure

Phone - Advanced: report theft immediately; you pay charges until you report

You must notify AT&T immediately, in writing or by phone, if the Equipment is stolen or you learn Phone - Advanced Services are being stolen or fraudulently used, giving your Account number and a detailed description with documentation such as a police report. You are responsible for all charges on your Account until you report. Failing to give timely notice may result in termination of your service and additional charges.

Supporting quotations

You agree to notify AT&T immediately, in writing or by calling us at 800.288.2020, if the Equipment is stolen or if you become aware at any time that AT&T Phone – Advanced Services are being stolen or fraudulently used.

You will be responsible for all charges incurred on your AT&T Account until you report the theft or fraudulent use of AT&T Phone – Advanced Service.

Failure to provide notice to AT&T of theft in a timely manner may result in the termination of your AT&T Phone – Advanced Service and additional charges to you.

Qualifications & exceptions

• Documentation such as a police report is required with the description.

Account & Service Control · Restriction or exception

Phone - Advanced prohibited uses: excessive use and reselling can end service without notice

You agree not to use Phone - Advanced for auto-dialing, continuous or extensive call forwarding, telemarketing, fax broadcasting or blasting, or uses resulting in excessive usage inconsistent with normal residential usage, and connecting the service or Equipment to a device that turns it into an outbound trunk line for more than one person is prohibited. If AT&T determines in its sole discretion that you are reselling or transferring the service or using it for these activities, it may without advance notice immediately terminate or suspend the service and assess additional charges for each month of excessive usage. On calling plans with unlimited calling of any type, unless your plan's marketing materials say otherwise, consistent use above 5,000 aggregate minutes per month is presumed inconsistent with these restrictions.

Supporting quotations

You agree that you will NOT use AT&T Phone – Advanced Service to engage in auto-dialing, continuous or extensive call forwarding, telemarketing, fax broadcasting or fax blasting, or for uses that result in excessive usage inconsistent with normal residential usage patterns.

If AT&T determines, in its sole discretion, that you are reselling or transferring AT&T Phone – Advanced Service or that you are using it for any of these activities, AT&T reserves the right, without advance notice, immediately to terminate or suspend your AT&T Phone – Advanced Service

consistent monthly use in excess of 5,000 aggregate minutes per month, taking into account all types of calling in your plan which are provided on an unlimited basis, will be presumed to be inconsistent with these restrictions

Qualifications & exceptions

• Determination is in AT&T's sole discretion.
• The 5,000-minute presumption applies to consistent monthly use on unlimited plans unless the plan says otherwise.
• Action can be taken without advance notice.

Account & Service Control · Restriction or exception

North Carolina (Durham, Concord): Phone - Advanced may lack directory listing or withholding

If you reside in Durham or Concord, your AT&T Phone - Advanced Service may not include a telephone number in printed or digital directories or directory assistance databases, and you may not have the option to have numbers withheld.

Supporting quotations

If you reside in Durham or Concord, your AT&T Phone – Advanced Service may not include a telephone number or numbers in printed/digital directories and/or directory assistance databases

Qualifications & exceptions

• Applies to residents of Durham or Concord, North Carolina.

Account & Service Control · Company practice

Internet Service includes access capability and generally an att.net email account

AT&T Internet Service offers a capability for acquiring, retrieving, generating, storing, transforming, processing or utilizing information from, or making information available to, other internet end points connected directly or indirectly to AT&T's network, and unless otherwise specified includes the items listed in the following subsections. Access to att.net and related services, including an email account for the Account holder and any Sub Accounts, is generally included, subject to the att.net Terms of Use, and by using that access, including the included email accounts, you agree to be bound by those terms.

Supporting quotations

AT&T Internet Service offers you a capability for acquiring or retrieving information from; generating, storing, transforming, processing, or utilizing information on; or making available information to other internet end points connected directly or indirectly to AT&T’s network.

including an e-mail account for the Account holder and any Sub Accounts, is generally included with your Internet Service.

By utilizing such access, including accessing the included e-mail account(s), you are agreeing to be bound by the terms thereof.

Qualifications & exceptions

• Access to att.net and email is "generally" included.
• Using the access or email accounts binds you to the att.net Terms of Use.

Not stated here

• The att.net Terms of Use are linked and not supplied in this text.

Account & Service Control · Restriction or exception

Internet availability is not guaranteed, even after an order or a qualifying check

AT&T Internet Services are not available in all areas and may not be available at certain speed tiers (or at all) at your location, even if initial testing, an AT&T website or a sales representative indicated your location qualified. In a multi-tenant building, availability may depend on the owner or manager granting AT&T access. Availability may also be limited by Capacity Limitations of the technologies in AT&T's network, which AT&T finds hard to predict, so a location theoretically capable of service may not receive it at the time of an order, and a service shown as available when ordered may no longer be available at installation. Capacity Limitations may also mean that if a Service is terminated at a location for any reason it may not be possible to restore or renew it there. The text refers to a section number that is left blank in the sentence about this. AT&T also reserves the right in its sole discretion to stop offering some or all Internet Services at a location, either by terminating current service or by removing the location from eligibility for new service (Grandfathered); a Grandfathered service may not be interrupted, but if it is suspended or terminated AT&T cannot guarantee it will be renewed or restored, and new service there may be unavailable or substantially different.

Supporting quotations

AT&T Internet Services are not available in all areas and may not be available at certain speed tiers (or at all) at your location, even if our initial testing, an AT&T website, and/or any sales representative or other personnel associated with AT&T indicated that your location qualified for a particular speed tier or Service.

This can even occur between the time that a Service is ordered and the time that the Services is installed / fulfilled, resulting in a Service that was shown as being available to a particular location at the time an order was placed no longer being available at the time of installation.

Capacity Limitations may also mean that if a Service is terminated at any location for any reason whatsoever, it may not be possible to restore or renew that Service at that location.

AT&T also reserves the right, in its sole discretion, to stop offering some or all AT&T Internet Services at a particular location

if service is suspended or terminated at that location for any reason AT&T will not be able to guarantee that service will be renewed or restored at that location.

Qualifications & exceptions

• Availability can change between order and installation.
• In a multi-tenant building, availability may depend on the owner or manager granting access.

Not stated here

• One sentence says "As discussed in Section in more detail" with no section number given; this card does not say which section is meant.

Account & Service Control · Restriction or exception

AT&T may stop offering Internet at a location; no availability guarantee

AT&T reserves the right in its sole discretion to stop offering some or all Internet Services at a location, because it has or expects to lose access rights to equipment or has determined it is no longer in its best interests, either by terminating current service under Section 6.5 or by removing the location from eligibility for new service (Grandfathered). If a service is Grandfathered, current service may not be interrupted, but if it is suspended or terminated for any reason AT&T cannot guarantee it will be renewed or restored, and new service there may be unavailable or substantially different. For all those reasons AT&T makes absolutely no guarantee as to the availability of any Internet Service at any location.

Supporting quotations

AT&T also reserves the right, in its sole discretion, to stop offering some or all AT&T Internet Services at a particular location

if service is suspended or terminated at that location for any reason AT&T will not be able to guarantee that service will be renewed or restored at that location.

AT&T makes absolutely no guarantee as to the availability of any Internet Service at any location.

Qualifications & exceptions

• Decision is in AT&T's sole discretion.
• Grandfathered services may continue, but restoration or renewal after suspension or termination is not guaranteed.

Account & Service Control · Company practice

AT&T may modify or discontinue Internet Service; conversions may need up to 30 days' notice or none

AT&T may modify or discontinue any Internet Service, temporarily or permanently, publishing the terms for temporary changes (incorporated into the Agreement), and will endeavor to give reasonable notice of material changes. Continued use or subscription after the effective date is acceptance. If AT&T decides to provision your service with a different technology, it evaluates whether the conversion can happen without noticeable interruptions during normal business hours and no single interruption outside them longer than one hour; if so it may proceed without prior notice, otherwise it will endeavor to give up to thirty days' notice and may then disconnect your service or suspend it for up to fifteen days to complete the conversion. In a conversion AT&T may discontinue your current service and offer an alternate service of comparable or better speed at then-applicable rates, terms and conditions, which may differ from your previous ones including Bundle Discounts. If you are on a Term Plan and your overall price will increase, you will not owe an early termination fee if you cancel within the period on your updated Customer Service Summary or Confirmation Letter. The new service may need different or additional equipment, which AT&T will endeavor to provide or tell you to supply, and you may have to accept new terms.

Supporting quotations

AT&T may modify or discontinue any Internet Service, temporarily or permanently

Your continued use or subscription to Internet Service after the effective date of the change constitutes acceptance of the change and any associated terms and conditions.

we may elect to proceed with the conversion without prior notice to you. Otherwise, we will endeavor to provide you with up to thirty (30) days’ advance notice of the conversion.

we may at our sole discretion, either disconnect your service or temporarily suspend your service for up to fifteen (15) days to facilitate the conversion process.

If you are on a Term Plan and your overall price will increase as a result of this conversion, taking into account all applicable credits and discounts, you will not have to pay any applicable Early Termination Fee if you elect to cancel your Internet Service within the period specified for doing so

You may also be required to review and accept new or additional terms and conditions related to the new Internet Service and/or new equipment.

Qualifications & exceptions

• Notice of material changes is "endeavor to" reasonable notice.
• Conversions may proceed without prior notice if they meet the interruption conditions; otherwise up to thirty days' notice is endeavored.
• The ETF waiver applies only if you are on a Term Plan and the overall price will increase, and you cancel within the stated period.

Not stated here

• The cancellation period is stated on your updated Customer Service Summary or Confirmation Letter, which is not supplied in this text.

Account & Service Control · Restriction or exception

You provide Inside Wiring for your Internet Service

When ordering Internet Service you are responsible for providing any copper wire or fiber optic cable needed for local networking within your premises (Inside Wiring), including between the AT&T network termination interface and the internet gateway at your premises and any cabling to connect devices to the gateway. In most cases it is already present, but you provide any additional Inside Wiring needed. You may be able to order it from AT&T or install your own, and your own must be installed and available to AT&T technicians before you order. If you order Inside Wiring service from AT&T, getting landlord permission or approvals is your sole responsibility.

Supporting quotations

you will be responsible for providing any copper wire or fiber optic cable required for local networking purposes within your premises (“Inside Wiring” or “IW”)

If you elect to install your own IW, the IW must be installed and available for use by AT&T Technicians before you order AT&T Internet Service.

If IW service is ordered from AT&T, it is your sole responsibility to obtain landlord permission or approvals for such IW.

Qualifications & exceptions

• Your own Inside Wiring must be installed and available to AT&T technicians before you order.
• Landlord permission for AT&T-ordered Inside Wiring is your sole responsibility.

Account & Service Control · Restriction or exception

AT&T Wi-Fi Hot Spots may be included; limited purposes and separate Wi-Fi Terms apply

Access to AT&T's nationwide network of Wi-Fi Hot Spots may be available as part of the Service, mainly through a Wi-Fi network using an IEEE 802.11 standard, and you need a device compatible with the Wi-Fi equipment at each Location. Access is intended for the limited purposes of assisting with access to the public internet for email and web browsing or other purposes consistent with the AT&T Wi-Fi Terms of Service, which govern your use. To get online at a Location you may need your Account information, including your Member ID, and if you are also an AT&T Mobility customer you may auto-authenticate at certain Locations without it.

Supporting quotations

Access to AT&T’s nationwide network of Wi-Fi Hot Spots may be available to you as part of the Service

Access to the Hot Spots is intended for the limited purposes of assisting with access to the public internet for e-mail and web browsing or other purposes consistent with the AT&T Wi-Fi Terms of Service

If you are also an AT&T Mobility customer, you may auto-authenticate at certain Locations without the use of your Member ID.

Qualifications & exceptions

• Hot Spot access "may be available" as part of the Service.
• Access is for limited purposes consistent with the AT&T Wi-Fi Terms of Service.

Not stated here

• The AT&T Wi-Fi Terms of Service are linked and not supplied in this text.

Account & Service Control · Restriction or exception

Internet Account holder: eligibility, up to ten Sub Accounts and responsibility for all activity

When you complete registration you become the Account holder; an individual must be 18 or older, otherwise you must be a duly formed entity in good standing with legal authority to accept the Agreement, acting through an authorized representative, and you choose a unique Member ID. Account holders may create up to ten linked Sub Accounts with separate login credentials, each of which may be required to accept the Agreement and register. The Account holder is responsible for all activity associated with the Account and its Sub Accounts, including all fees and charges whether incurred by the Account or a Sub Account. Use of a Member ID subjects you to the AT&T Access ID Terms and Conditions, which are incorporated by reference.

Supporting quotations

To be an Account holder, you must either be: (i) 18 years or older, if an individual, or (ii) be a corporation, partnership, or other legal entity duly formed

Account holders may also create up to ten accounts with separate login credentials that are linked to the Account holder’s account (each a “Sub Account”).

The Account holder is responsible for all activity associated with the Account and any of its Sub Accounts, including all fees and charges, whether the charges are incurred by the Account or the Sub Accounts.

Use of Member ID subjects you to the AT&T Access ID Terms and Conditions

Qualifications & exceptions

• An individual Account holder must be 18 years or older.
• Up to ten Sub Accounts.

Not stated here

• The Access ID Terms and Conditions are linked and not supplied in this text.

Account & Service Control · Restriction or exception

Keep registration data accurate and tell AT&T if your password is compromised

All information you give AT&T must be accurate, including your name, address, credit or charge card numbers and expiration dates and any payment information (Registration Data), and you are responsible for keeping it accurate and providing changes promptly through the AT&T Member Center. Your Account password or passcode must be provided to engage in most online or phone account management functions, and you agree to immediately notify AT&T if it has been compromised or you wish to remove an authorized user from your Account.

Supporting quotations

All information that you provide to AT&T must be accurate, including your name, address, credit or charge card numbers and expiration dates, and any payment information (“Registration Data”).

You are responsible for keeping all Registration Data accurate and must provide changes promptly

You agree to immediately notify AT&T if your password or passcode has been compromised and/or you wish to remove an authorized user from your Account.

Qualifications & exceptions

• Changes to Registration Data must be provided promptly.

Account & Service Control · Restriction or exception

AT&T may suspend or end Internet Service if facility access rights are lost

On any interruption or loss of your or AT&T's rights to access network facilities, including rights to access the land or buildings where facilities are located, AT&T may in its sole discretion suspend or terminate all or part of your Internet Service. AT&T generally uses public rights of way, but if you own the location you are ultimately responsible for securing rights of access outside them. If you lease or rent, or are in a multi-tenant building, receipt of Services is expressly conditioned on the owner, landlord or building manager providing all customary, reasonable and necessary rights and permissions, which AT&T does not represent or guarantee will be provided. AT&T will endeavor to give reasonable advance notice of suspension or termination, but the timing of any suspension, termination or resumption is entirely at its reasonable discretion. Unless otherwise specified, billing of monthly charges continues while service is suspended due to a loss of access.

Supporting quotations

AT&T may, in its sole discretion, suspend or terminate all or any portion of your Internet Service.

if you are the owner of the location to which your Services are provisioned, it is ultimately your responsibility to secure any necessary rights of access outside of the public rights of way.

receipt of Services is expressly conditioned on the owner, landlord, and/or building manager providing all customary, reasonable, and necessary rights and permissions to allow AT&T access to the network facilities necessary to provide your Internet Service.

the timing of any suspension or termination, as well as the timing of any resumption of AT&T Internet Services, are entirely at AT&T’s reasonable discretion. In general, and unless otherwise specified, billing will continue for your monthly charges while your Service is suspended due to a loss of access.

Qualifications & exceptions

• Notice is "endeavor to" reasonable advance notice.
• Billing generally continues during suspension due to loss of access.

Account & Service Control · Restriction or exception

Capacity Limitation Events: AT&T may suspend, end or slow Internet Service; billing is suspended while suspended

Where a service is subject to Capacity Limitations, events outside AT&T's control may restrict network capacity so that it cannot continue a particular Internet service at certain locations or the capacity or speed there degrades (a Capacity Limitation Event). AT&T will use available network management practices to mitigate and continue service, but a Capacity Limitation Event may be unavoidable. On one affecting your location AT&T may in its sole discretion suspend or terminate all or part of your service or continue at reduced capacity or a lower speed. It will endeavor to give reasonable advance notice and may offer alternative forms of Internet service where available, but the timing of any suspension, termination, degradation or resumption is entirely at its reasonable discretion. Unless otherwise specified, billing of monthly charges is suspended while service is suspended due to a Capacity Limitation Event.

Supporting quotations

AT&T may, in its sole discretion, suspend or terminate all or any portion of your Internet Service or may continue to provide Internet service at a reduced capacity or a lower speed.

AT&T will endeavor to provide you with reasonable advanced notice of any suspension, termination, or degradation of Internet service and may also offer alternative forms of Internet service where available.

In general, and unless otherwise specified, billing will be suspended for your monthly charges while your Service is suspended due to a Capacity Limitation Event.

Qualifications & exceptions

• Notice and alternatives are "endeavor" and "where available".
• Billing is suspended while service is suspended due to a Capacity Limitation Event, unless otherwise specified.

Account & Service Control · Restriction or exception

Technology conversion: at least thirty days' notice, then disconnection or up to fifteen days' suspension

When you are selected for conversion to a more updated Internet technology, AT&T evaluates whether it can occur without noticeable interruptions during normal business hours. If interruptions are likely or unavoidable, it gives at least thirty days' notice of discontinuation or suspension by email, direct mail, bill page message or bill insert. Thirty days after notice it may at its sole discretion disconnect your current service or temporarily suspend it for up to fifteen days. Refusal to reasonably facilitate conversion, including refusing to schedule an appointment for technicians to complete updates at your location, may result in termination of your service.

Supporting quotations

If we determine that interruptions are likely or unavoidable, we will provide at least thirty days’ notice of the discontinuation or suspension of your Service via email, direct mail, bill page message, or bill insert.

Thirty days after such notice, we may at our sole discretion, either disconnect your current service or temporarily suspend your service for up to fifteen days.

Refusal to reasonably facilitate conversion, including by refusing to schedule an appointment to allow our technicians to complete necessary updates to AT&T Equipment and/or network facilities at your location, may result in the termination of your service.

Qualifications & exceptions

• The notice applies if interruptions are likely or unavoidable.
• Refusing to reasonably facilitate conversion may result in termination.

Account & Service Control · Permission or license

Internet installation: premises access, alterations, landlord permission and indemnity

You provide AT&T and its subcontractors with reasonable access to install, maintain, repair or update the Internet Service, and you authorize any other adult resident or guest at your residence (an Authorized User for this purpose) to grant access. AT&T may drill, cut and otherwise alter improvements on the premises, such as walls and flooring, for that work. If you do not own your premises or are in a multi-tenant unit you warrant you have permission from any necessary party, such as the owner, landlord or building manager, for access and for the alterations AT&T deems appropriate. AT&T may use existing wiring, altering it and removing accessories; you warrant you own or control the Inside Wiring and permit AT&T to use, alter and remove equipment from it, and agree to indemnify AT&T against all claims by an owner, landlord, building manager or other party in connection with installation, maintenance, repair or provision of the Services.

Supporting quotations

you authorize any other Adult resident or guest at your residence (each, an Authorized User for purposes of this Agreement) to grant access to your premises for these purposes.

AT&T may drill, cut, and otherwise alter improvements on the premises (including walls, flooring, and/or other surfaces)

you warrant that you have obtained permission from any necessary party, including but not limited to the owner, landlord, or building manager

You warrant that you own or control the Inside Wiring, and give AT&T permission to use, alter, and remove equipment from, such wiring.

you agree to indemnify AT&T from and against all claims by an owner, landlord, building manager, or other party in connection with installation, maintenance, repair, or provision of the Services.

Qualifications & exceptions

• Permission to alter premises is warranted by you; renters and multi-tenant occupants must have obtained any needed third-party permission.
• Any other adult resident or guest at your residence can grant access.

Account & Service Control · Procedure

Internet: report theft or fraudulent use immediately; you pay until you report

You must notify AT&T immediately, in writing or by phone, if AT&T Equipment is stolen or you learn Services are being stolen or fraudulently used, with a detailed description and documentation such as a police report. You are responsible for all charges until you report, and for stolen AT&T Equipment you do not own, though AT&T may in its sole discretion waive or reduce charges on documentation. Failing to give timely notice may result in termination of your Services and additional charges, and after reporting you remain responsible for monthly fees for Services not stolen or fraudulently used unless AT&T notifies you otherwise.

Supporting quotations

You agree to notify AT&T immediately, in writing or by calling the AT&T customer support line, if the AT&T Equipment is stolen or if you become aware at any time that Services are being stolen or fraudulently used.

You will be responsible for all charges incurred until you report the theft or fraudulent use.

AT&T may in its sole discretion waive or reduce charges upon submission of documentation of theft or other circumstances.

Failure to provide notice to AT&T of theft in a timely manner may result in the termination of your Services and additional charges to you.

Qualifications & exceptions

• Waiver or reduction of charges is in AT&T's sole discretion and requires documentation.

Account & Service Control · Restriction or exception

Internet Service is for your use only: no resale, hotspots or high-volume uses

The Service is provided for your use only, unless specifically stated otherwise. Whether for a fee or free, you agree not to reproduce, duplicate, copy, sell, transfer, trade, resell, re-provision, redistribute or rent the Service, your membership, any portion of it, use of it or access to it, including reselling capabilities enabled by a specific application such as Voice Over Internet Protocol. For example, the Service is not to be used to trunk or facilitate public internet access (hotspots) or any other public use, or for any high-volume purpose. All aspects of the Service, except the portion provided by third-party providers, are copyrighted and property of AT&T.

Supporting quotations

The Service is provided for your use only (unless otherwise specifically stated) and you agree not to, whether for a fee or without charge, reproduce, duplicate, copy, sell, transfer, trade, resell, re-provision, redistribute, or rent the Service

the Service is not to be used to trunk or facilitate public internet access (“hotspots”) or any other public use of the Service, or for any high-volume purpose.

All aspects of the Service, except that portion provided by third-party providers, is copyrighted and property of AT&T.

Qualifications & exceptions

• Applies unless otherwise specifically stated; third-party provider portions are excluded from AT&T's copyright claim.

Account & Service Control · Company practice

Free basic customer care for the Service, but no support for your devices

AT&T provides free basic customer care for Service purchased from it and covered under the Agreement. It reserves certain rights related to equipment needed to receive the Service and will repair or replace damaged equipment as it deems necessary, subject to Section 6.7.2 including fees, but does not provide support for devices that access the Service. Unless otherwise specified, notices by Members to AT&T must be given by calling the number listed for each type of Internet subscription.

Supporting quotations

AT&T provides free basic customer care for Service purchased from AT&T and covered under this Agreement.

AT&T does not provide support for devices that access the Service under this Agreement.

Unless otherwise specified in this Agreement, notices by Members to AT&T must be given by calling

Qualifications & exceptions

• Customer care covers Service purchased from AT&T and covered under the Agreement.
• Member notices to AT&T are given by calling the number for your subscription type, unless otherwise specified.

Account & Service Control · Restriction or exception

AT&T installs the Wi-Fi Gateway; you may not move it

The Wi-Fi Gateway is installed inside your premises and is required for the Service to function; it lets multiple devices connect wirelessly, has a power cord for a common outlet, and a battery backup is recommended in case of a power outage, with some gateways having external and others internal backup. AT&T installs it, and once AT&T has installed it you may not move it to a different location or reposition it at your address or any other address. The latest gateways combine the gateway and the ONT into a single device, but many older gateways still require a separate ONT to operate.

Supporting quotations

The WG is installed inside your premises and is required for the Service to function.

A battery backup is recommended in case of a power outage.

Once the WG has been installed by AT&T, you may not move the WG to a different location or reposition at your address or any other address.

many older WGs still require a separate ONT to operate.

Qualifications & exceptions

• Applies once AT&T has installed the gateway.
• A battery backup is recommended, not provided.

Account & Service Control · Restriction or exception

Some Wired Internet Services cannot be guaranteed to be restored after suspension or termination

Certain types of AT&T Wired Internet Services are subject to limits on availability due to Capacity Limitations, and certain types due to Grandfathering. Where this applies, if the Wired Internet Services are suspended or terminated at your location for any reason, AT&T cannot guarantee you will later be able to renew or restore Internet Service there.

Supporting quotations

if AT&T Wired Internet Services are suspended or terminated at your location for any reason, AT&T cannot guarantee that you will be able subsequently to renew or restore Internet Service at that location.

Qualifications & exceptions

• Applies to certain types of AT&T Wired Internet Services subject to Capacity Limitations or Grandfathering.

Account & Service Control · Restriction or exception

Wireless Home Internet is not available everywhere, and availability can change before installation

Wireless Home Internet Services will not be available in all areas at all times and availability may vary by specific service. Many factors can affect availability and quality, including Capacity Limitations and service limitations such as network capacity, terrain, buildings, foliage and weather. Unless otherwise specified they are delivered via cell sites in AT&T's wireless network, and each cell site can support only a limited number of subscribers, so a service identified as available when you order may not prove available at the scheduled installation. Services may also be subject to Grandfathering limits, and where Capacity Limitations or Grandfathering apply, if a Wireless Home Internet service is suspended or terminated at your location for any reason AT&T cannot guarantee you can later renew or restore the same or any such service there.

Supporting quotations

Wireless Home Internet Services will not be available in all areas at all times and availability may vary by specific service.

These Capacity Limitations may mean that a Wireless Home Internet Service may be identified as available to your location at the time of ordering but may not prove to be available at the time scheduled for installation.

if a Wireless Home Internet service is suspended or terminated at your location for any reason, AT&T cannot guarantee that you will be able subsequently to renew or restore the same or any Wireless Home Internet service at that location.

Qualifications & exceptions

• Delivered via cell sites unless otherwise specified; each cell site supports a limited number of subscribers.
• Restoration after suspension or termination is not guaranteed where Capacity Limitations or Grandfathering apply.

Account & Service Control · Restriction or exception

Wireless Home Internet is generally not compatible with analog services and public IP addresses

Unless otherwise specified, Wireless Home Internet Services are not generally compatible with analog services, including wireless messaging services, alarm and security systems, fax machines, medical alert and monitoring services, credit card machines, IP/PBX phone systems or dial-up internet, and may not be compatible with DVR/satellite systems (check with your provider). Public IP addresses are generally not used or available, so services like web hosting or hosted services such as cameras and gaming systems, peer-to-peer file sharing and others needing a public IP address may not be supported.

Supporting quotations

Wireless Home Internet Services are not generally compatible with analog services, including, but not limited to, wireless messaging services, alarm and security systems, fax machines, medical alert and monitoring services, credit card machines, IP/PBX Phone systems, or Dial Up Internet.

Public IP addresses are generally not used or available through Wireless Home Internet Services. Services like Web hosting, or hosted services, such as cameras, gaming systems, peer-to-peer file sharing, etc., that require a public IP address may not be supported.

Qualifications & exceptions

• Applies unless otherwise specified.
• Incompatibility is stated as "not generally compatible" and "may not be" for DVR/satellite systems.

Account & Service Control · Restriction or exception

Fixed Wireless is tied to your Service address; moving may need a contract extension or trigger an ETF

You may not use Fixed Wireless Internet Service at any address other than your Service address or move any AT&T Equipment to another address while you remain a customer. If you move to a new residence where it is available you may ask AT&T to install the Service and Equipment there and change your Service address, though AT&T may require a contract extension. If it is not available at the new residence or AT&T cannot install there for any reason, and you have a Term Plan, you will be charged any applicable ETF. If you change your service location without calling AT&T to give prior notice, your Service will not be cancelled and Service charges continue to apply.

Supporting quotations

You may not use the Fixed Wireless Internet Service at any address other than your Service address or move any of the AT&T Equipment to another address while you remain an AT&T Fixed Wireless customer.

although we may require a contract extension for any such installation and change.

if you also have a Term Plan, you will be charged any applicable ETF.

If you change your service location but fail to call us at 800.288.2020 to give us prior notice, your Service will not be cancelled, and your Service charges will continue to apply.

Qualifications & exceptions

• An ETF applies only if you have a Term Plan and service is unavailable or cannot be installed at the new residence.
• Failing to give prior notice does not cancel your Service; charges continue.

Account & Service Control · Restriction or exception

Fixed Wireless Equipment: antenna, power supply and gateway are installed by AT&T and may not be moved

Depending on your Service address, Fixed Wireless Internet includes some or all of an Outdoor Antenna, an Antenna Power Supply and a Wi-Fi Gateway. The antenna and power supply need electrical power from your service location, which you provide, and AT&T installs each. Once installed, you may not move the Outdoor Antenna, the Antenna Power Supply or the Wi-Fi Gateway to a different location or reposition them at your address or any other address while you receive the Service. A battery backup is recommended for the gateway in case of a power outage. You agree that neither you nor a third party will move the AT&T Equipment within your premises or elsewhere; the service is not designed to be nomadic and may not function properly if moved or altered by a non-AT&T employee, and if the Equipment must be moved you must contact AT&T. Failing to do so may result in service failure and/or AT&T's termination of your Service.

Supporting quotations

The Outdoor Antenna and the APS (described below) require electrical power from your service location to operate, which you are responsible for providing.

Once the Outdoor Antenna has been installed by AT&T, you may not move the Outdoor Antenna to a different location or reposition at your address or any other address while you continue to receive the Service.

Once the APS has been installed by AT&T, you may not move the APS to a different location or reposition at your address or any other address while you continue to receive the Service.

Once the WG has been installed by AT&T, you may not move the WG to a different location or reposition at your address or any other address.

neither you nor a third party will move the AT&T Equipment within your premises or to any other physical location outside of the premises where it was installed by AT&T.

Failure to do so may result in a failure of the Service and/or in AT&T’s termination of your Service.

Depending on your Service address, your Fixed Wireless Internet Service will include some or all of the following AT&T Equipment:

Qualifications & exceptions

• Which equipment you get depends on your Service address.
• Moving or altering the Equipment without contacting AT&T may result in failure and/or termination of your Service.

Account & Service Control · Restriction or exception

Internet Air Equipment: self-install by guide, placement affects quality, no moving

AT&T Internet Air includes a Wi-Fi Gateway designed for installation inside your premises, required for the Service, for indoor use only, with a power cord and a recommended battery backup. The Equipment should be installed and activated following the set-up guide and associated tools, including the Smart Home Manager app; for best signal it may need to be near a window facing the nearest tower. Not following the guide or installing in an unrecommended location may degrade speed, bandwidth, latency and/or reliability, relocating the gateway after activation may interrupt or degrade service, and AT&T is not responsible for degradation from a less than optimal location. While you receive the Service neither you nor a third party will move the Equipment outside your registered service location; it is not designed to be nomadic, and if it must be moved you must contact AT&T, as failure may cause service failure and/or AT&T's termination. You remain responsible for Service charges until cancelled or terminated.

Supporting quotations

Your AT&T Internet Air Service will include the following AT&T Equipment:

A WG is designed exclusively for use indoors and has a power cord that plugs into a common electrical outlet. A battery backup is recommended in case of a power outage.

AT&T is not responsible for any interruption or degradation of Service as a result of the AT&T Equipment being installed in a less than optimal location.

neither you nor a third party will move the AT&T Equipment to any other physical location outside of your registered service location.

Failure to do so may result in a failure of the Service and/or in AT&T’s termination of your Service. You will remain responsible for any Service charges until your Service has been cancelled or terminated.

Qualifications & exceptions

• AT&T is not responsible for degradation from installing the Equipment in a less than optimal location.
• Failing to contact AT&T before moving the Equipment may result in failure of the Service and/or termination.

Account & Service Control · Restriction or exception

DSL: changing or ending local wireline voice can end DSL or change its price; no guarantee of restoration

If you change or terminate your AT&T local wireline voice service, AT&T may in its discretion either terminate your DSL Service or continue it at the then-current rates, terms and conditions; you agree to pay any new or higher monthly fees for your new DSL Service, and if AT&T elects to terminate DSL it may charge any applicable early termination fees. DSL Internet Services are particularly subject to availability limits due to Capacity Limitations, and certain Internet Services to Grandfathering, so if DSL is suspended or terminated at your location for any reason AT&T cannot guarantee you can later renew or restore it there.

Supporting quotations

If you change or terminate your AT&T local wireline voice service, we may in our discretion either terminate your DSL Service or continue to provide it at the then-current rates, terms, and conditions.

If AT&T elects to terminate your DSL Service, we reserve the right to charge any applicable early termination fees.

If DSL Internet Services are suspended or terminated at your locations for any reason, AT&T cannot guarantee that you will be able to subsequently renew or restore DSL Internet Service at that location.

Qualifications & exceptions

• Applies if you change or terminate your AT&T local wireline voice service.
• Early termination fees are charged only where applicable.

Account & Service Control · Restriction or exception

AT&T Wireless Home Internet: shared connection, eligible wireless plan, no voice calling

AT&T Wireless Home Internet uses a mobile wireless gateway, the WI Device, to provide Internet access over the AT&T wireless networks, letting you connect devices via an Ethernet port and a Home Wi-Fi network, and all connected devices share the same connection. It requires an eligible wireless rate plan, which may include an AT&T Prepaid rate plan; Section 2 and Section 3 explain how Wireless Service and Prepaid service work. The service does not support voice calling. A landline phone plugged into the RJ11 jack on the WI Device may be able to make emergency 911 calls, routed by the wireless network's automatic location technology, and you will need to provide your location address to the emergency response center. The WI Device has battery backup power and, if charged, works in a power outage, but a connected landline phone that needs external power, such as a cordless phone, would not.

Supporting quotations

All devices connected to the WI Device will share the same connection to the wireless network.

AT&T Wireless Home Internet service requires that you subscribe to an eligible wireless rate plan, which may include an AT&T Prepaid rate plan.

AT&T Wireless Home Internet Service does not support voice calling. However, a landline phone plugged into the available RJ11 jack on the back of the WI Device may be able to make Emergency 911 calls.

You will need to provide your location address to the emergency response center responsible for sending first responders

a landline phone connected to the WI Device would require external electric power to operate (e.g., a cordless phone) in the event of a power outage.

Qualifications & exceptions

• Requires an eligible wireless rate plan, which may include a Prepaid rate plan.
• 911 from a connected landline phone "may be able" to work.
• A landline phone needing external power would not work in a power outage.

Account & Service Control · Restriction or exception

Internet Air: no standard static IP; service area can change and eligibility can be lost

Static IP addresses are not a standard part of AT&T Internet Air, and services such as web hosting or hosted services like cameras and gaming servers that need a static IP address may not be supported; Section 6.14.4.8 gives more on service limitations. To qualify you must reside in an area eligible at the time you seek to purchase. Service areas are determined by coverage and capacity availability on the local mobile network and are subject to change as capacity fluctuates, so if your Internet Air service is cancelled or terminated you may not qualify to reactivate it if your location is no longer eligible. It requires a wireless enabled Wi-Fi Gateway with an activated AT&T SIM card.

Supporting quotations

Static IP addresses are not a standard part of the AT&T Internet Air Service.

service areas for AT&T Internet Air are subject to change over time.

If your AT&T Internet Air service is cancelled or terminated, you may not qualify to reactivate the Service if your location is deemed no longer eligible.

AT&T Internet Air requires a wireless enabled Wi-Fi Gateway with an activated AT&T SIM card

Qualifications & exceptions

• Service areas are subject to change over time.
• Reactivation after cancellation or termination is not assured.

Account & Service Control · Restriction or exception

Internet Air: cancel and return Equipment if you move; moving it can end service without notice

You may not use AT&T Internet Air at any address other than your designated Service address or move any AT&T Equipment to another address while you remain a customer. If you move residence you must cancel your Internet Air service and return the Equipment. If you move the Equipment outside the Service address but do not call to cancel, your Service will not automatically be canceled and charges continue. If you move the Equipment outside the Service address without AT&T's express written consent, the service may not operate as intended and AT&T has the right, in its sole discretion, to terminate your service without notice. You remain responsible for Service charges until cancelled or terminated and for returning the Equipment.

Supporting quotations

You may not use the AT&T Internet Air Service at any address other than your designated Service address or move any of the AT&T Equipment to another address while you remain an AT&T Internet Air customer.

If you are moving to a new residence, you must cancel your AT&T Internet Air service and return the AT&T Equipment.

we have the right, in our sole discretion, to terminate your AT&T Internet Air service without notice.

You will remain responsible for any Service charges until your Service is cancelled or terminated. You will also remain responsible for returning the AT&T Equipment.

the service may not operate as intended; and

Qualifications & exceptions

• Moving the Equipment outside the designated Service address without AT&T's express written consent allows termination without notice.
• Charges continue until the service is cancelled or terminated.

Account & Service Control · Company practice

AT&T may convert DSL to Wired Internet at new rates, with 30 days' notice before disconnection or suspension

When AT&T can provision AT&T Wired Internet Service at your location it may, in its discretion, discontinue your DSL Service and offer Wired Internet at the then applicable rates, terms and conditions, which may differ from your DSL ones including Bundle Discounts; Section 6.2 has additional conversion terms. The new service may require different AT&T Equipment. When you are selected for conversion AT&T gives at least thirty days' notice of the discontinuation or suspension by email, direct mail, bill page message or bill insert, and thirty days after the notice it may at its sole discretion disconnect your service or temporarily suspend it for up to fifteen days.

Supporting quotations

we may, in our discretion, discontinue your DSL Service and make available to you AT&T Wired Internet Service at the then applicable rates, terms, and conditions, which may differ from your previous DSL Service rates, terms, and conditions (including Bundle Discounts).

we will provide at least thirty days’ notice of the discontinuation or suspension of your Service via email, direct mail, bill page message, or bill insert.

Thirty days after such notice, we may at our sole discretion, either disconnect your service or temporarily suspend your service for up to fifteen days.

Qualifications & exceptions

• Conversion is at AT&T's discretion once it can provision Wired Internet at your location.
• At least thirty days' notice precedes disconnection or a suspension of up to fifteen days.

Account & Service Control · Company practice

Credit card billing may be unavailable for High Speed Internet Direct; Dial Up Internet is discontinued

Credit card billing may not be available for AT&T High Speed Internet Direct. As of December 2020, AT&T has discontinued the provision of Dial Up Internet service.

Supporting quotations

Credit card billing may not be available for AT&T High Speed Internet Direct.

As of December 2020, AT&T has discontinued the provision of Dial Up Internet service.

Qualifications & exceptions

• Credit card billing availability is limited for AT&T High Speed Internet Direct.

Account & Service Control · Restriction or exception

Access from AT&T is limited to Qualifying Households; AT&T may change the qualifications

Access from AT&T is AT&T's program to make low-cost home internet service available to Qualifying Households using certain Qualifying Home Internet Services, and Section 6.17 supersedes conflicting terms in the rest of the Internet Service Terms for participants. A Qualifying Household is an individual or household with at least one resident participating in a Qualifying Program, an Eligible Address at which AT&T offers Qualifying Home Internet Service, and no outstanding debt for AT&T Internet Service of any kind within the last six months and no outstanding debt incurred under the program. AT&T may in its sole and absolute discretion change the required qualifications; changes do not affect existing participants unless AT&T sends notice before a change takes effect on their Account. If your residence is not a Qualifying Household, including because your location is not an Eligible Address, you are not eligible.

Supporting quotations

The terms in this Section 6.17 apply to customers participating in the Access from AT&T program and supersede any conflicting terms contained in the rest of these Internet Service Terms with respect to your participation in the Access from AT&T program.

Access from AT&T is available only to Qualifying Households.

at least one resident who participates in a “Qualifying Program,” as that term is defined below;

with an “Eligible Address,” at which AT&T offers “Qualifying Home Internet Service,” as those terms are defined below; and

no outstanding debt for AT&T Internet Service of any kind within the last six months and no outstanding debt incurred under the Access from AT&T program.

AT&T reserves the right, in its sole and absolute discretion, to make changes to the required qualifications for participation in the Access from AT&T program.

Changes to program qualification requirements will not impact existing program participants unless we send you notice prior to any change taking effect with respect to your Account.

If your residence is not a Qualifying Household, including because your location is not an “Eligible Address,” you are not eligible for Access from AT&T.

Qualifications & exceptions

• All three qualification conditions must be met, including no outstanding AT&T Internet debt in the last six months.
• Changes to qualifications do not affect existing participants unless notice is sent before the change takes effect on their Account.

Account & Service Control · Restriction or exception

Access from AT&T: qualifying programs or income, and service chosen by AT&T

Participation is open to participants in specified Qualifying Programs, and households may also qualify on certain income thresholds. AT&T may in its sole discretion modify the scope of Qualifying Programs or the income criteria, which may vary by State. Depending on network facilities at a location, Access from AT&T can be provided via DSL Service, AT&T Wired Internet Service or AT&T Internet Air (the Qualifying Home Internet Service). An address is an Eligible Address for a service to the extent that service is available for purchase there, and if more than one is available Qualifying Households are provisioned on the service of AT&T's choosing at its sole discretion. If no Qualifying Home Internet Service is available at your address you cannot participate. Qualifying Speed Tiers and prices are subject to change, and service availability and speed may vary by address.

Supporting quotations

Access from AT&T may also be available to households based on certain income thresholds.

AT&T may, in its sole discretion, modify the scope of “Qualifying Programs” for the Access from AT&T program or modify the criteria for qualifying based on income. “Qualifying Programs” and/or income criteria may vary by State.

Access from AT&T can be provided via either DSL Service, AT&T Wired Internet Service, or AT&T Internet Air (the “Qualifying Home Internet Service”).

If more than one Qualifying Home Internet Service is available at a particular location, Qualifying Households will be provisioned on the service of AT&T’s choosing, at AT&T’s sole discretion.

If Qualifying Home Internet Service is not available for purchase at your address, you will not be able to participate in the Access from AT&T program.

“Qualifying Speed Tiers” and prices for the Access from AT&T program are subject to change.

Service availability and speed may vary by address.

Qualifications & exceptions

• Qualifying Programs and income criteria may vary by State and may be modified at AT&T's sole discretion.
• Which service you receive is chosen by AT&T where more than one is available.
• Speed tiers and prices are subject to change.

Not stated here

• The current Qualifying Programs, income criteria, speed tiers and prices are on linked pages and a phone line that are not supplied in this text.

Account & Service Control · Restriction or exception

Access from AT&T: you must return equipment when the service ends

AT&T makes available certain equipment for Access from AT&T Service depending on the Qualifying Home Internet Service you receive, with the equipment terms for that service applying, and you agree to return the equipment if and when your Access from AT&T Service ends.

Supporting quotations

You agree to return the equipment if and when your Access from AT&T Service ends.

AT&T will make available to you certain equipment for use in connection with your Access from AT&T Service, depending on the Qualifying Home Internet Service you receive.

Qualifications & exceptions

• The equipment depends on the Qualifying Home Internet Service you receive.

Account & Service Control · Restriction or exception

Business Internet: who does Inside Wire work is decided at the technician visit

In addition to the terms in Section 6.2.4, including the disclaimer of warranties, for AT&T Internet for Business (fiber-based only), any determination of whether Inside Wire work will be provided by you or AT&T will be made at the time the installation technician is dispatched and surveys the job.

Supporting quotations

for AT&T Internet for Business (fiber-based only), any determination of whether IW work will be provided by you or AT&T will be made at the time the installation technician is dispatched and surveys the job.

Qualifications & exceptions

• Applies to AT&T Internet for Business (fiber-based only).

Account & Service Control · Company practice

OneConnect plan price includes taxes and fees; notices are through your Account

The amount listed in your OneConnect plan includes associated taxes and fees, and the plan or the AT&T Legal Policy Center lists any additional fees that may apply. You can access your Account on AT&T's website, via the app or by calling customer service, and OneConnect customers are considered to have received notices provided through your Account. Certain optional charges, such as Third-Party Charges, or features that require additional charges may not be available to OneConnect customers.

Supporting quotations

The amount listed in your AT&T OneConnect plan includes associated taxes and fees.

AT&T OneConnect Service customers are considered to have received notices provided through your Account.

Certain optional charges (such as Third-Party Charges) or features that require additional charges may not be available to AT&T OneConnect customers.

Qualifications & exceptions

• Notices through your Account are treated as received.

Not stated here

• The OneConnect plan and AT&T Legal Policy Center fee information are not supplied in this text.

Account & Service Control · Company commitment

OneConnect wireless: unlimited voice, messaging and data in the domestic coverage area, subject to plan details

The Wireless Service portion includes unlimited voice, messaging and data, subject to your plan details and the Agreement. Wireless voice lines can make and receive calls and send and receive Messages within the plan's domestic coverage area, and include unlimited domestic wireless data subject to the plan. Wi-Fi Calling requires a capable smartphone, a OneConnect account provisioned with HD Voice, a Wi-Fi network and an eligible rate plan. 5G requires a compatible 5G device and is not available everywhere, and actual speeds vary by Device and location.

Supporting quotations

The Wireless Service portion of your AT&T OneConnect Service includes unlimited voice, messaging, and data service, subject to your plan details and the terms of this Agreement.

Wi-Fi Calling requires Wi-Fi Calling-capable smartphone, AT&T OneConnect Services Account provisioned with HD Voice, Wi-Fi network, and eligible rate plan.

wireless voice lines can send and receive unlimited Messages within your AT&T OneConnect plan’s domestic coverage area.

wireless lines include access to unlimited domestic wireless data, subject to your AT&T OneConnect plan details.

5G service requires a compatible 5G device and is not available everywhere.

Qualifications & exceptions

• Subject to plan details and the terms of the Agreement.
• Voice and messaging are described for the plan's domestic coverage area.

Not stated here

• The OneConnect plan page and broadband information page are linked and not supplied in this text, so data allowances and speeds are not stated here.

Account & Service Control · Restriction or exception

OneConnect wireless is bring-your-own-device with eSIM; at least one voice line is required

Wireless Services in OneConnect are available only on a Bring Your Own Device basis and require a Device compatible with an embedded SIM (eSIM). You are responsible for ensuring your Device is unlocked and compatible with the AT&T network. You must activate at least one wireless voice line to maintain OneConnect Service, and if wireless service is not established and maintained the OneConnect Service will be cancelled. Depending on your plan you may be permitted to activate data-only lines for eligible connected devices, which include data service only and no voice or messaging.

Supporting quotations

Wireless Services provided as part of the AT&T OneConnect Service are available only on a Bring Your Own Device (“BYOD”) basis and require a Device compatible with an embedded SIM (eSIM).

You must activate at least one wireless voice line to maintain your AT&T OneConnect Service. If wireless service is not established and maintained, your AT&T OneConnect Service will be cancelled.

Such lines are for data service only and do not include voice or messaging service.

Qualifications & exceptions

• Requires an eSIM-compatible, unlocked Device you provide.
• If wireless service is not established and maintained, the whole OneConnect Service will be cancelled.

Account & Service Control · Restriction or exception

OneConnect international: no roaming or long distance except Mexico and Canada; other use risks suspension

Unless otherwise specified, international roaming and international long distance are not included and pay per use is not available for OneConnect. A separate OneConnect International Day Pass is available as an add-on, and Section 2.8.2 does not apply to it unless Section 8 says otherwise. Unlimited wireless data is included for use in the United States, Mexico and Canada only, with possible 2G off-net roaming data speeds and no mobile hotspot use included. Unlimited talk is for phones only, within and between the United States, Mexico and Canada. Unlimited text needs a compatible phone and covers messages up to 1MB within and between those countries, and messages sent through applications are subject to the data restrictions. Any international voice, text or data not included in the service or a separate add-on or day pass, for example outside Mexico and Canada, may subject your line or account to restrictions including suspension, cancellation or termination, and cancellation of a line may mean losing access to its telephone number.

Supporting quotations

Unless otherwise specified below, international roaming and international long distance are not included with and pay per use is not available for AT&T OneConnect Service.

UNLIMITED WIRELESS DATA: included for use in the United States, Mexico and Canada only. 2G off-net roaming data speeds may apply. Mobile hotspot use is not included.

UNLIMITED TEXT: Compatible phone required. Includes unlimited messages up to 1MB in size within and between the United States, Mexico and Canada.

will subject your line or your account to possible service restrictions including but not limited to service suspension, cancellation or termination.

cancellation or termination of a line may result in loss of access to the telephone number associated with that line.

Qualifications & exceptions

• Included use covers the United States, Mexico and Canada only.
• Mobile hotspot use is not included with the unlimited data.
• Unlimited text covers messages up to 1MB.

Not stated here

• The International Day Pass terms are in separate plan terms not supplied in this text.

Account & Service Control · Company commitment

OneConnect Home Internet: one eligible address, Wired Internet up to 1 Gbps, speeds not guaranteed

OneConnect plans include the ability to receive home internet service for one eligible address where applicable hardware has been installed. The home internet portion is an AT&T Wired Internet Service as described in subsection 6.13.1, providing up to 1 Gbps speed for a single, fixed residential address. Actual speeds vary and are not guaranteed.

Supporting quotations

AT&T OneConnect plans include the ability to receive home internet service for one eligible address where applicable hardware has been installed.

providing up to 1 Gbps speed for a single, fixed residential address

Actual speeds vary and are not guaranteed.

Qualifications & exceptions

• For one eligible address where applicable hardware has been installed.
• Up to 1 Gbps; actual speeds vary and are not guaranteed.

Account & Service Control · Company commitment

Build-a-Plan wireless: unlimited voice and messaging plus an allotment or unlimited data

Build-a-Plan includes unlimited voice and messaging, plus either an allotment of or unlimited data service, subject to your plan details and the Agreement. Wireless voice lines can make and receive calls within the rate plan's domestic coverage area, and Wi-Fi Calling requires a capable smartphone, a Build-a-Plan account provisioned with HD Voice, a Wi-Fi network and an eligible rate plan.

Supporting quotations

Your AT&T Build-a-Plan Service includes unlimited voice and messaging, plus either an allotment of or unlimited data service, subject to your plan details and the terms of this Agreement.

wireless voice lines can make and receive calls within your rate plan’s domestic coverage area.

Wi-Fi Calling requires Wi-Fi Calling-capable smartphone, AT&T Build-a-Plan Account provisioned with HD Voice, Wi-Fi network, and eligible rate plan.

Qualifications & exceptions

• Subject to your plan details and the terms of the Agreement.
• Data is either an allotment or unlimited depending on the plan.

Account & Service Control · Restriction or exception

Build-a-Plan messaging and data: domestic coverage, hotspot extra, speed reductions, no international data roaming

Build-a-Plan wireless voice lines can send and receive unlimited Messages within the plan's domestic coverage area. Wireless lines include either an allotment of or unlimited domestic wireless data, subject to plan details; hotspot data is not included but can be added at additional cost. AT&T may reduce your data throughput speeds at any time based on the terms of your data plan and/or during times of network congestion. 5G requires a compatible 5G device and is not available everywhere, and actual speeds vary by Device and location. International data roaming is not available on Build-a-Plan plans.

Supporting quotations

wireless voice lines can send and receive unlimited Messages within your AT&T Build-a-Plan plan’s domestic coverage area.

wireless lines include access to either an allotment of or unlimited domestic wireless data, subject to your AT&T Build-a-Plan plan details. Hotspot data is not included but can be added at an additional cost.

AT&T may reduce your data throughput speeds at any time based on the terms of your data plan and/or during times of network congestion.

International data roaming is not available on AT&T Build-a-Plan plans.

Qualifications & exceptions

• Messaging and data are described for the plan's domestic coverage area.
• Hotspot data is not included but can be added at an additional cost.
• Speed reductions may occur at any time based on data plan terms and/or during network congestion.

Not stated here

• The plan page and broadband information page are linked and not supplied in this text, so data allotments and speeds are not stated here.

Account & Service Control · Restriction or exception

Build-a-Plan is bring-your-own-device with eSIM; international roaming and long distance are not included

Wireless Services in Build-a-Plan are available only on a Bring Your Own Device basis and require a Device compatible with an embedded SIM (eSIM), and you are responsible for ensuring your Device is unlocked and compatible with the AT&T network. Unless otherwise specified in your plan, international roaming and international long distance are not included with the service.

Supporting quotations

are available only on a Bring Your Own Device (“BYOD”) basis and require a Device compatible with an embedded SIM (eSIM).

You are responsible for ensuring your Device is unlocked and compatible with the AT&T network.

Unless otherwise specified in your plan, international roaming and international long distance are not included with the AT&T Build-a-Plan Service.

Qualifications & exceptions

• Requires an eSIM-compatible, unlocked Device you provide.
• International roaming and long distance are excluded unless otherwise specified in your plan.

Account & Service Control · Restriction or exception

Keep Account information accurate; you are responsible for all activity and Account security

You may need to set up one or more AT&T Accounts to buy or use Services, and you must ensure information you provide, including contact and billing information, is accurate and current. You are responsible for any activity on or through your AT&T Accounts, AT&T does not guarantee the security of your Accounts, and you must keep your Account information, passwords and personal information secure. If you learn of any unauthorized use of an Account you should contact AT&T immediately. You agree that all users of your Services, including minors, are subject to the Agreement's limitations and obligations, including its arbitration provision and Privacy Notice.

Supporting quotations

You must ensure that any information you provide us in connection with your AT&T Accounts and AT&T Services, including contact information and billing information, is accurate and current.

You’re responsible for any activity that occurs on or through your AT&T Accounts. We do not guarantee the security of your AT&T Accounts.

You must ensure that your Account information and password(s) for accessing your Accounts and personal information are secure.

If you learn of any unauthorized use of any AT&T Account, please contact us immediately.

You agree that all users of your AT&T Services (including minors), are subject to the limitations and obligations of this Agreement, including its arbitration provision and Privacy Notice.

Qualifications & exceptions

• Responsibility covers any activity on or through your Accounts.
• AT&T says it does not guarantee the security of your Accounts.

Account & Service Control · Restriction or exception

Prepaid: over 750 minutes of conference calling or forwarding a month can bring charges or termination

If your use of conference calling, including any variation, or call forwarding exceeds 750 minutes per month, AT&T may at its option impose a per-minute charge on all calling over 750 minutes using those features, terminate your service or change your plan to one with no unlimited usage components. AT&T will provide notice that it intends to take any of these actions.

Supporting quotations

If your use of conference calling, including any variation thereof, or call forwarding exceeds 750 minutes per month, AT&T may, at its option, impose a per minute usage charge for all calling over 750 minutes using one or more of these features, terminate your service or change your plan to one with no unlimited usage components.

AT&T will provide notice that it intends to take any of the above actions.

Qualifications & exceptions

• Triggered by more than 750 minutes per month of conference calling or call forwarding.
• AT&T will provide notice before taking these actions.

Account & Service Control · Context

Prepaid off-net use follows Sections 2.8 and 2.8.1; Wireless Home Internet needs an eligible device and plan

For available off-net and international roaming locations where per-minute usage or roaming rates apply, the text points to a linked page; the additional terms and limitations on off-net usage are in Sections 2.8 and 2.8.1. AT&T Wireless Home Internet for Prepaid customers requires an eligible device and an AT&T Prepaid AWHI monthly data plan, which is good for 30 days, and refers to sections 2.16.4 and 7.14.1 for additional terms. Section 2.16.4 describes the Wireless Internet device and shared plan.

Supporting quotations

For additional terms and limitations applicable to Off-net Usage, please refer to Sections 2.8 and 2.8.1.

requires an eligible device and an AT&T Prepaid AWHI monthly data plan. Plan good for 30 days. See sections 2.16.4 and 7.14.1 for additional terms.

With AT&T Wireless Internet service, the WI Device allows you to connect a landline phone to place and receive calls

Qualifications & exceptions

• Off-net limits come from Sections 2.8 and 2.8.1.
• The Prepaid AWHI plan is good for 30 days.

Not stated here

• The linked off-net location page is not supplied in this text. The paragraph cites a Section 7.14.1, but Section 7 in the supplied text (Business Internet Service) has no subsection numbered 7.14.1; this card does not describe it or say which section is meant.

Account & Service Control · Restriction or exception

Prepaid Multi-Line: joining accepts these terms; line limits, due date and plan changes

Activating, accepting an invitation to join, or using an AT&T Prepaid Multi-Line Account constitutes acceptance of these Service Terms, and in a conflict the Multi-Line subsection terms control. AT&T reserves the right to change the number of allowable lines without notice, one payment due date applies to all lines, and each line is limited to one rate plan change per plan term. When a line (Member) is added during the plan term, the Member's high-speed data allowance is pro-rated by the days remaining in the Multi-Line Account term, and it is also pro-rated whenever the Account Owner changes the monthly plan for any line after the Multi-Line Account is established.

Supporting quotations

Activation, acceptance of an invitation to join, and/or use of an AT&T Prepaid Multi-Line Account constitutes acceptance of these Service Terms.

In the event of a conflict between the terms and conditions in this subsection [3.13.1 through 3.13.5] and other terms, these terms in this subsection will control.

AT&T reserves the right to change the number of allowable lines on Multi-Line Accounts without notice. One payment due date is established for all lines on the Multi-Line Account. Limit one rate plan change per line, per plan term.

the high-speed data allowance for the Member’s plan is pro-rated based on the number of days remaining in the Multi-Line Account term.

Qualifications & exceptions

• The Multi-Line subsection's terms control over conflicting terms.
• Data allowance proration is by the days remaining in the Multi-Line Account term.