Wireless Plan Terms

Charges & Financial Obligations · Company commitment

AT&T pays JAMS fees in many arbitrations

AT&T pays all JAMS filing, administration, case-management, hearing and arbitrator fees if it starts an arbitration. If you start an arbitration of claims valued at $75,000 or less, AT&T pays those fees as long as there is no dispute that you fully complied with the informal dispute resolution requirements in subsection 1.3.2.2, either paying the filing fee to JAMS directly after your written request or sending that amount to JAMS to reimburse you. If the arbitrator finds your claim or requested relief frivolous or brought for an improper purpose (applying Rule 11(b) standards), the JAMS fee schedule governs the allocation and payment of all fees.

Supporting quotations

We will pay all JAMS filing, administration, case-management, hearing, and arbitrator fees if we initiate an arbitration.

If you initiate arbitration of claims valued at $75,000 or less, we will pay those fees, so long as there is no dispute that you have fully complied with the requirements in subsection 1.3.2.2.

then the allocation and payment of all fees will be governed by the JAMS fee schedule.

Qualifications & exceptions

• For claims you start: only claims valued at $75,000 or less, and only if there is no dispute that you complied with subsection 1.3.2.2.
• Does not apply if the arbitrator finds the claim frivolous or brought for an improper purpose; then the JAMS fee schedule governs.

Not stated here

• The JAMS fee schedule is not supplied in this text.

Cross-references

• qualified by (model-proposed): AT&T Phone for Business: Section 1.3 arbitration with changed JAMS rules, fee and payment thresholds — For AT&T Phone for Business customers, AT&T pays the JAMS fees for arbitrations the customer starts only if the claims are valued at $25,000 or less, instead of the $75,000 threshold in the general fee card.
• qualified by (model-proposed): Business Internet: Section 1.3 arbitration with changed JAMS rules, fee and payment thresholds — For Business Internet Service customers, AT&T pays the JAMS fees for arbitrations the customer starts only if the claims are valued at $25,000 or less, instead of the $75,000 threshold in the general fee card.

Charges & Financial Obligations · Company commitment

Alternative Payment and Attorney Premium if you beat AT&T's offer

If you fully complied with subsection 1.3.2.2 and the arbitrator awards you more on the merits (not counting attorneys' fees, costs and expenses) than the value of AT&T's last written settlement offer made before the arbitration record closes, AT&T will pay you the award or $10,000, whichever is greater (the Alternative Payment), and pay your attorney, if any, twice the reasonable attorneys' fees plus reimburse reasonably incurred expenses including expert fees (the Attorney Premium). If AT&T made no written settlement offer before the record closed and the arbitrator awards you any relief on the merits, AT&T pays both.

Supporting quotations

If you fully complied with subsection 1.3.2.2, and the arbitrator awards you more relief on the merits (not counting attorneys’ fees, costs, and expenses) than the value of our last written settlement offer made before the arbitration record closes, then we will:

pay you the amount of the award or $10,000, whichever is greater (the “Alternative Payment”); and

pay the attorney you retained, if any, twice the amount of reasonable attorneys’ fees and reimburse any expenses

If we did not make a written settlement offer before the arbitration record closes, and the arbitrator awards you any relief on the merits (not counting attorneys’ fees, costs, and expenses), we will pay the Alternative Payment and the Attorney Premium.

Qualifications & exceptions

• Requires that you fully complied with subsection 1.3.2.2.
• The comparison counts relief on the merits only, not attorneys' fees, costs and expenses.
• Compares the award with AT&T's last written settlement offer made before the arbitration record closes.

Charges & Financial Obligations · Procedure

Fee disputes decided within 14 days; Attorney Premium supplements other fee rights

The arbitrator can resolve disputes about payment and reimbursement of attorneys' fees, expenses, the Alternative Payment and the Attorney Premium if either party asks within 14 days of the arbitrator's ruling on the merits. The Attorney Premium supplements any right to attorneys' fees and expenses you have under applicable law, so the arbitrator may award a larger amount if the law entitles you to it, but you may not recover both the Attorney Premium and a duplicative award of attorneys' fees or expenses.

Supporting quotations

if either party asks within 14 days of the arbitrator’s ruling on the merits.

The right to the Attorney Premium supplements any right to attorneys’ fees and expenses you may have under applicable law.

However, you may not recover both the Attorney Premium and a duplicative award of attorneys’ fees or expenses.

Qualifications & exceptions

• A request must be made within 14 days of the arbitrator's ruling on the merits.
• No recovery of both the Attorney Premium and a duplicative fee award.

Charges & Financial Obligations · Restriction or exception

Early termination fee if a term commitment is not met; charges continue during suspension

If a term commitment to maintain service or programming for a particular length of time is not met, and either you cancel an AT&T Service or AT&T terminates it for misconduct, you are subject to any applicable early-termination fee under subsection 1.9.6. If any of your Services are suspended, you remain responsible for paying applicable charges for that Service.

Supporting quotations

if a term commitment to maintain service or programming for a particular length of time is not met, and either you cancel an AT&T Service or we terminate it for misconduct, you will be subject to any applicable early-termination fee(s) under subsection 1.9.6.

If any of your AT&T Services are suspended, you are still responsible for paying any applicable charges for that AT&T Service.

Qualifications & exceptions

• Only where a term commitment is not met and you cancel or AT&T terminates for misconduct.
• Only "applicable" early-termination fees apply.

Not stated here

• The amount of any fee is in subsection 1.9.6, carded separately.

Charges & Financial Obligations · Restriction or exception

AT&T's total liability is capped at a credit or refund of charges you paid

To the greatest extent permitted by law, AT&T's total liability to you under any legal theory is a credit or refund that must not exceed the total charges you paid for the applicable Service during the shorter of the preceding 24 months or the period in which you experienced the issue giving rise to your claims. For a disputed charge, Section 1.10 requires you to notify customer service or submit a Notice of Dispute within 180 days of the bill date, otherwise you waive the right to dispute the bill and to take part in legal action raising that dispute, except in any state where this contractual notice provision is prohibited.

Supporting quotations

our total liability to you (under any legal theory) is a credit or refund that must not exceed the total amount of charges you paid us for the applicable AT&T Service during the shorter of (i) the preceding 24-month period or (ii) the period in which you experienced the issue giving rise to your claims.

If you are disputing a charge on your bill, Section 1.10 requires you either to notify customer service or submit a Notice of Dispute within 180 days of the bill date.

Otherwise, you’ll have waived your rights to dispute the bill and to participate in any legal action raising that dispute.

This limitations period does not apply in any state in which this contractual notice provision is prohibited.

Qualifications & exceptions

• Cap is the charges paid for the applicable Service during the shorter of the preceding 24 months or the period of the issue.
• The 180-day rule runs from the date of the bill.
• The 180-day limit does not apply in any state in which this contractual notice provision is prohibited.

Charges & Financial Obligations · Company practice

Credit risk can lead to refusal, deposits, limits, suspension and immediately due charges

AT&T may refuse to provide Services or require an advance payment, a nonrefundable payment or another credit requirement if it determines you may be a credit risk because of your credit rating, insufficient credit history, previous late payments, suspension, disconnection or restoral of service, or fraudulent or abusive use of any Services within the last five years. It will not pay interest on advance payments or deposits unless required by law, may require additional advance payments or deposits if the initial payment was inadequate, may set limits and restrict Services or features as it deems appropriate, and may immediately interrupt or suspend Services until your balance is below the limit it set. Charges above your limit become immediately due. Deposits may be refunded through bill credits or cash payments if AT&T alone determines your payment history is satisfactory or as required by law, or as otherwise determined solely by AT&T.

Supporting quotations

We may refuse to provide AT&T Services or require an advance payment, a nonrefundable payment, or other form of credit requirement if we determine that you may be a credit risk

We will not pay interest on advance payments or deposits unless required by law.

And we may immediately interrupt or suspend AT&T Services until your balance is brought below the limit we set for you. Any charges you incur in excess of your limit become immediately due.

Upon determination solely by us of satisfactory payment history or as required by law, we may begin refunding deposits through bill credits or cash payments or as otherwise determined solely by us.

Qualifications & exceptions

• The abusive-use ground looks back five years.
• No interest on deposits unless required by law.
• Deposit refunds depend on AT&T's sole determination or legal requirement.

Charges & Financial Obligations · Restriction or exception

What you must pay each billing cycle, including charges you did not authorize

You agree to pay amounts due in full each billing cycle (usually every 30 days): current monthly charges; applicable equipment charges; activation, connection or installation charges; late and restoral fees; AT&T fees and charges disclosed in the Service Terms; charges for third-party content or services ordered using your Services or equipment; and applicable taxes and fees AT&T pays to municipalities and governments and may pass on to you, regardless of whether the law assesses them on you or AT&T. You are responsible for all charges specified in the Agreement, including charges incurred by any person who gains access to your Services or equipment, even if you did not authorize them. Billing begins as soon as a Service is provisioned or activated, even if you have not used or installed it.

Supporting quotations

you agree to pay your amounts due in full each billing cycle (usually once every 30 days)

charges for third-party content or services purchased or ordered using your AT&T Services or equipment

You are responsible for paying all charges specified in this Agreement, including charges incurred by any person who gains access to your AT&T Services or equipment, even if you did not authorize the charges.

billing will begin as soon as your AT&T Service is provisioned or activated for you, even if you have not used it or installed it.

Qualifications & exceptions

• Different Services bill in different ways; details and fees are in each Service's Service Terms.
• The 30-day cycle is described as "usually".
• Billing starts at provisioning or activation, not first use.

Charges & Financial Obligations · Company practice

Late-payment charge and returned-payment fee

For each bill not paid in full by the due date, AT&T may assess a late-payment charge, subject to applicable law and except as expressly agreed in writing. Accepting late or partial payments, even if marked "Paid in Full", does not waive AT&T's right to demand the full amount. You will also be charged a fee for each check or other payment (including credit card charge-backs) returned unpaid for any reason, subject to applicable law and except as expressly agreed in writing.

Supporting quotations

for each bill not paid in full by the payment due date, we may assess a late-payment charge (subject to applicable law and except as expressly agreed in writing).

Our acceptance of late or partial payments (even if marked “Paid in Full”) won’t waive any of our rights to demand payment of the full amount due.

You will also be charged a fee for each and any check or other forms of payment made (including credit card charge-backs) that are returned unpaid for any reason

Qualifications & exceptions

• Subject to applicable law and except as expressly agreed in writing.
• The amount of either fee is not stated in this paragraph.

Not stated here

• The amounts of the late-payment charge and the returned-payment fee are not stated in this text.

Charges & Financial Obligations · Restriction or exception

Collections, collection costs and credit reporting

If you do not pay your bill in full and on time, you may be subject to collections by AT&T or a third-party collections agency. To the extent permitted by law, you must pay costs and fees, including attorneys' fees, that AT&T reasonably incurs to collect what you owe. Subject to applicable law, you agree AT&T is not responsible or liable for negative consequences that may arise from reporting your Account, payment information or history to any third-party credit reporting or collections agency.

Supporting quotations

you may be subject to collections either by us or a third-party collections agency.

To the extent permitted by law, you must pay us any costs and fees, including attorneys’ fees, we reasonably incur to collect amounts you owe us.

Subject to applicable law, you agree that we’re not responsible or liable for any negative consequences that may arise as a result of our reporting your Account, payment information, or history to any third-party credit reporting or collections agency.

Qualifications & exceptions

• Collection costs apply to the extent permitted by law and only if reasonably incurred.
• The liability release for reporting is subject to applicable law.

Charges & Financial Obligations · Permission or license

Autopay lets AT&T charge your card or account without a signed receipt

If you enroll in automatic credit card billing, automatic payment or an electronic funds transfer plan, you authorize AT&T or its agent to charge or place holds on the card or financial institution account you provide, without a signed receipt. You certify you own the payment method, authorize AT&T to store it, and authorize it to charge your monthly bill each month on the date shown and any amounts outstanding if you cancel a Service. If you were required to give a credit card when starting a Service, you also authorize AT&T to charge that card (instead of your autopay card, if different) for amounts outstanding on cancellation. You agree to provide updated card or bank information when needed. If your card-issuing bank participates in a card updater program and you have not opted out, your bank may give AT&T updated card numbers and expiration dates and AT&T will update its files and keep charging your card. You agree AT&T is not responsible for insufficient funds or other charges you incur from attempts to charge or place holds or to transfer funds; card issuer terms also apply; and AT&T may charge an additional fee if charges cannot be processed or a bank draft or transfer is returned for insufficient funds.

Supporting quotations

you authorize us or our agent to charge or place holds on the credit or debit card or financial institution account number you provide to us, without requiring a signed receipt.

authorize us to store this information, and authorize us to automatically charge the amount of your monthly bill(s) each month on the date indicated on your monthly bill, and to charge any amounts outstanding if you cancel AT&T Service.

if your card-issuing bank participates in a card updater program and unless you opt out of this service, your bank may provide us with updated card numbers and expiration dates, and we will update our files with this information and continue to charge your card.

You agree that we’re not responsible for any insufficient funds or other charges you might incur as a result of any attempts to charge or place holds on your credit or debit card or to transfer funds.

we may charge you an additional fee.

Qualifications & exceptions

• Applies if you enroll in automatic card billing, automatic payment or an electronic funds transfer plan.
• Card updater sharing applies if your bank participates and unless you opt out.
• AT&T may charge an additional fee if charges cannot be processed or a draft or transfer is returned for insufficient funds.

Not stated here

• The text does not state the amount of the additional fee.

Charges & Financial Obligations · User right or choice

You can cancel autopay, but may lose promotions or discounts

You can cancel your authorization for automatic credit-card billing, automatic payment or electronic funds transfer by calling the customer care number on your bill or online at the AT&T app page. If you do, you may lose certain promotions or discounts. You should also contact your card issuer or financial institution to tell them you have cancelled your enrollment.

Supporting quotations

You can cancel your authorization for automatic credit-card billing, automatic payment, or electronic funds transfer by calling the customer care number on your bill or online at

If you do so, you may lose certain promotions or discounts.

Qualifications & exceptions

• Cancelling may cost you certain promotions or discounts.

Not stated here

• The linked att.com page is not supplied in this text.

Charges & Financial Obligations · Restriction or exception

Early termination fee if you do not meet a Service or Programming Commitment

Your Customer Service Summary, order confirmation or applicable fee schedule may include a minimum period in which you must maintain service on an eligible plan (Service Commitment) or maintain certain programming (Programming Commitment). If you do not meet the commitment, you agree to pay an early termination fee, which AT&T describes as an alternative means of performing your obligations that partially compensates it for the incomplete commitment on which your monthly rate is based, not a penalty.

Supporting quotations

Your Customer Service Summary, order confirmation, or applicable fee schedule for your AT&T Service may include a minimum period in which you must maintain service on an eligible plan (“Service Commitment”) or maintain certain programming (“Programming Commitment”).

If you do not meet that commitment, you agree to pay an early termination fee.

That fee is not a penalty but rather is an alternative means for you to perform your obligations under the Agreement

Qualifications & exceptions

• Applies only where a Customer Service Summary, order confirmation or fee schedule states a Service or Programming Commitment.

Not stated here

• The amount of any early termination fee is not stated here; it is in the documents the paragraph names, which are not supplied in this text.

Charges & Financial Obligations · Company practice

Refund credits include taxes; some loyalty credits do not

Amounts refunded as bill credits, cash payments or any other form include all applicable taxes, fees and surcharges that were originally paid on them. Credit amounts that do not represent a refund of, or discount to, the price paid for any good or Service, such as customer loyalty rewards, do not result in a refund of any tax, fee or surcharge you previously paid.

Supporting quotations

Any amounts refunded in the form of bill credits, cash payments, or any other form will include all applicable taxes, fees and surcharges that were originally paid on such amounts.

Credit amounts, such as customer loyalty rewards, that do not represent a refund of, or a discount to, the price paid for any good or AT&T Service will not result in the refund of any tax, fee, or surcharge you previously paid.

Qualifications & exceptions

• The tax-inclusive rule applies to refunds; credits that are not a refund or price discount do not trigger tax refunds.

Charges & Financial Obligations · Procedure

Billing questions: contact customer service, then Notice of Dispute within 180 days

If you think something is wrong with your bill, contact customer service as soon as possible; if you are not satisfied with the resolution, you may send a Notice of Dispute under Section 1.3. You have 180 days from the date of the bill either to notify customer service or submit a Notice of Dispute; otherwise you waive your rights to dispute the bill and to take part in any legal action raising that dispute. The 180-day period does not apply in any state in which this contractual notice provision is prohibited.

Supporting quotations

If you believe that there’s something wrong with your bill, please contact customer service as soon as possible.

you may send us a Notice of Dispute pursuant to Section 1.3.

you have 180 days from the date of the bill either to notify customer service or submit a Notice of Dispute. Otherwise, you’ll have waived your rights to dispute the bill and to participate in any legal action raising that dispute.

This limitations period does not apply in any state in which this contractual notice provision is prohibited.

Qualifications & exceptions

• The 180 days run from the date of the bill.
• Does not apply in any state in which the contractual notice provision is prohibited.

Charges & Financial Obligations · Restriction or exception

Missing the 180-day billing dispute window waives the dispute and related legal action

If you have a billing dispute, you have 180 days from the date of the bill to notify customer service or submit a Notice of Dispute. If you do not, you waive your rights to dispute the bill and to take part in any legal action raising that dispute. This limitation does not apply in any state in which this contractual notice provision is prohibited.

Supporting quotations

you have 180 days from the date of the bill either to notify customer service or submit a Notice of Dispute. Otherwise, you’ll have waived your rights to dispute the bill and to participate in any legal action raising that dispute.

This limitations period does not apply in any state in which this contractual notice provision is prohibited.

Qualifications & exceptions

• The 180 days run from the date of the bill.
• Does not apply in any state in which the notice provision is prohibited.

Cross-references

• narrows (model-proposed): Legal action must start within two years — For billing disputes the window is 180 days from the bill date, much shorter than the general two-year deadline to start legal action, except where the notice provision is prohibited by state law.

Charges & Financial Obligations · Restriction or exception

What Wireless Service includes: rate plan allotments, optional features and other carriers

Your Wireless Service includes the services in your rate plan, which sets your monthly usage allotment and charges for voice, messaging and/or data, overage rates, pay-per-use rates and coverage area, and any optional features or services you add to a line, which may carry additional charges and terms. Unless your rate plan says otherwise, unused voice, messaging and data allotment from one billing cycle does not carry over to another. Unless your rate plan says otherwise, your Wireless Service does not include other carriers' networks in the U.S. or while traveling internationally, and additional charges may apply for using them.

Supporting quotations

Unless specified otherwise in your rate plan terms, any unused allotment of voice, messaging and data services, from one billing cycle will not carry over to any other billing cycle.

overage rates when you exceed your rate plan’s monthly usage allotment; pay-per-use rates; and your coverage area.

Any optional features and services you add to any line on your Account, which may be subject to additional charges and terms and conditions.

Unless otherwise specified in your rate plan, your Wireless Service does not include—and additional charges may apply for use of—other carriers’ networks in the U.S. or while traveling internationally.

Your Wireless Service includes:

Qualifications & exceptions

• No carryover of unused allotments unless the rate plan terms say otherwise.
• Other carriers' networks are excluded unless the rate plan says otherwise, and charges may apply.

Charges & Financial Obligations · Context

Wireless Service Terms start at activation; a card may set up recurring payments

To establish Wireless Service you may have been required to provide a credit card, which you may use, or another credit or debit card, to establish recurring payments; Section 2.4.5 covers payment upon cancellation. The Wireless Service Terms begin the day AT&T activates your Wireless Service and continue through termination of the Service for any reason.

Supporting quotations

To establish Wireless Service, you may have been required to provide a credit card. You may use this or another credit or debit card to establish recurring payments.

These Wireless Service Terms begin on the day we activate your Wireless Service and continue through termination of your Wireless Service for any reason.

Qualifications & exceptions

• You "may have been" required to provide a credit card.

Charges & Financial Obligations · Restriction or exception

Activate your Device within seven days or AT&T may activate it for you

You agree to activate Wireless Service on the Device within seven days of the purchase or shipment date, whichever is later. If you do not, for post-paid Wireless Service AT&T may activate the Device within a month of shipping, and your monthly recurring charges and any applicable Service Commitment then begin.

Supporting quotations

You agree to activate Wireless Service on the Device within seven (7) days of the purchase or shipment date, whichever is later.

If your Device is not activated by you, for post-paid Wireless Service, we may activate the Device for you within a month of shipping and your monthly recurring charges, and any applicable Service Commitment, will begin.

Qualifications & exceptions

• The AT&T-activation consequence is stated for post-paid Wireless Service.

Charges & Financial Obligations · Restriction or exception

Early termination fee up to the Device purchase price, with a 14-day return exception

If you terminate before completing your Service Commitment, you agree to pay an early termination fee (ETF) unless it is waived under subsection 2.4.5. The ETF is an amount up to your purchase price and reduces for each full month of the Service Commitment you complete. Under 2.4.5, if you have a Service Commitment you can cancel within 14 days of activation by returning the Device you purchased and will not be required to pay an ETF, provided the Device is in like-new condition with original packaging.

Supporting quotations

If you terminate your Agreement before completion of your Service Commitment, you agree to pay an ETF unless the ETF is waived by subsection 2.4.5.

The ETF amount will be an amount up to your purchase price and will reduce each full month of your Service Commitment that you complete.

If you have a Service Commitment, you can cancel Wireless Service within 14 days of activation by returning the Device you purchased, and you will not be required to pay an ETF.

Your Device must be in like-new condition with original packaging to be eligible for return.

Qualifications & exceptions

• Applies if you terminate before completing your Service Commitment.
• The 14-day exception requires returning the Device in like-new condition with original packaging.
• The ETF reduces by each full month of the Service Commitment completed.

Not stated here

• The linked ETF details and returns pages are not supplied in this text, so this card cannot give the schedule or return conditions beyond those quoted.

Charges & Financial Obligations · User right or choice

Cancelling Wireless Service: amounts owed, limited refunds and return conditions

You can cancel any individual line or your whole Account at any time, but you must pay all amounts owed for Wireless Service used before cancellation, including applicable taxes, surcharges, AT&T fees and other fees; authorized agents may charge additional fees. If you cancel within the first 3 days of activation, AT&T refunds your activation fee, if applicable. If you have a Service Commitment you can cancel within 14 days of activation by returning the Device you purchased without an ETF, but the Device must be in like-new condition with original packaging, and AT&T also may charge a restocking fee for returns. If you cancel before the end of your billing period, monthly Wireless Service charges are not refunded or prorated.

Supporting quotations

You can cancel any individual line of Wireless Service on your Account or your whole Account at any time.

You must pay all amounts owed for Wireless Service used prior to cancellation including applicable taxes, surcharges, AT&T fees, and other fees. Authorized agents may charge additional fees.

If you cancel your Wireless Service within the first 3 days of activation, we will refund your activation fee, if applicable.

AT&T also may charge you a restocking fee for any returns.

If you cancel prior to end of your billing period, your monthly Wireless Service charges are not refunded or prorated.

Qualifications & exceptions

• Activation fee refund applies only if you cancel within the first 3 days of activation, if applicable.
• The ETF-free return applies only if you have a Service Commitment, cancel within 14 days of activation and return the Device in like-new condition with original packaging.
• Monthly charges are not refunded or prorated if you cancel before the end of the billing period.

Not stated here

• The linked returns page is not supplied in this text, so this card cannot give return details or the restocking fee amount.

Charges & Financial Obligations · Restriction or exception

"Unlimited" means a flat monthly rate, not any speed or any use; plans can be migrated

If you subscribe to an AT&T unlimited data plan, you agree "unlimited" means you pay a single monthly flat rate for wireless Data Service regardless of how much data you use. It does not mean data is transmitted at any particular speed, or that you can use the Data Service in any way you choose or for any Prohibited Network Uses. If you use the plan in a prohibited manner, AT&T can limit, restrict, suspend or terminate your Data Service, and may migrate you to a tiered data plan and charge the appropriate monthly fees, with notice at least one billing period in advance by bill message, email, text message or other appropriate means.

Supporting quotations

you agree that “unlimited” means you pay a single monthly flat rate for wireless Data Service regardless of how much data you use.

“unlimited” does not mean that wireless data will be transmitted at any particular speed or that you can use AT&T’s wireless Data Service in any way that you choose or for any Prohibited Network Uses.

If you use your unlimited data plan in any manner that is prohibited, AT&T can limit, restrict, suspend or terminate your Data Service.

We will provide you with notice of this change at least one billing period in advance

Qualifications & exceptions

• Applies to subscribers to an AT&T unlimited data plan.
• Migration to a tiered plan follows prohibited use and comes with at least one billing period's notice.

Charges & Financial Obligations · Restriction or exception

ETF may be charged if AT&T cancels for misconduct during a Service Commitment

If AT&T cancels your Wireless Service for misconduct or violations of the Agreement and you have a Service Commitment, it may charge you an ETF in addition to interrupting, suspending, modifying or terminating your Wireless Service and Agreement.

Supporting quotations

If we cancel your Wireless Service for misconduct or violations of this Agreement and you have a Service Commitment, we may charge you an ETF in addition to interrupting, suspending, modifying, or terminating your Wireless Service and Agreement.

Qualifications & exceptions

• Applies only where you have a Service Commitment and AT&T cancels for misconduct or violations of the Agreement.

Charges & Financial Obligations · Company practice

International roaming: eligibility limits, rates that change, and passes

Your rate plan may include international roaming for calls, texts and data, but eligibility restrictions may apply based on Wireless Service tenure, payment history and/or credit, and AT&T may in its sole discretion block or remove international roaming until its criteria are met. International roaming rates apply to calls made or received, messages sent and data used outside the U.S., vary by country and may change without notice. Where AT&T offers an International Day Pass or Cruise Day Pass, it will attempt to add the feature automatically to lines whose plans do not cover the destination, notify you by text message of the daily fees, and you may decline by replying to the text, contacting customer service or managing your account online; AT&T cannot guarantee you receive the texts or that the feature is identified or added, and daily fees are charged when you use talk, text or data under the pass. Without a roaming package or plan, pay-per-use rates apply that may be substantially higher per unit than package rates; coverage in other countries may change at any time without notice; and alert messages about roaming data use are not guaranteed and are not a bill limit.

Supporting quotations

Certain eligibility restrictions may apply to international roaming, which may be based on Wireless Service tenure, payment history and/or credit. We may in our sole discretion block or remove your ability to use international roaming until our eligibility criteria is met.

International roaming rates are subject to change without notice and vary by country.

AT&T will attempt to add the feature automatically to lines on wireless rate plans that do not include international roaming usage covering your international destination.

You may decline the IDP feature by replying to the text message, contacting AT&T customer service, or by managing your account on-line

However, AT&T cannot guarantee you will receive these text messages, nor that the technology of AT&T and its off-net partner carriers will identify you as roaming internationally without the feature or successfully add it to your line.

you will be charged pay-per-use rates that may be substantially higher on a per unit basis than international package rates.

There is no guarantee you will receive these alerts and they are not a guarantee of a particular bill limit.

Qualifications & exceptions

• Eligibility can depend on tenure, payment history and/or credit; blocking is in AT&T's sole discretion.
• The day pass is added automatically where offered; you can decline.
• Pay-per-use rates apply if no package or plan applies and may be substantially higher.
• Alert messages are not guaranteed and are not a bill limit.

Not stated here

• Rates, daily pass fees and country lists are on linked pages not supplied in this text, so this card cannot state any amounts.

Charges & Financial Obligations · Company practice

International roaming charges can apply to voicemail, powered-off devices, app data and unintended use

You may be charged international roaming voice airtime rates when incoming calls are routed to voicemail, even if no message is left, for both the incoming call and the forward to voicemail, and for unanswered calls if your Device is powered off after being on and registered on a foreign carrier's network, since there may be a lag before it is deregistered. You are charged for all data usage, including messaging apps, visual voicemail and cloud-based services, and may be charged taxes on roaming rates. Billing for international roaming usage may be delayed up to three billing cycles. Substantial charges may be incurred if your Device is taken out of the U.S. even if you do not intentionally use roaming, because many Devices have preloaded and downloaded apps that send and receive data without user intervention; you can ask to block international roaming by calling the stated number at no charge from your AT&T wireless phone.

Supporting quotations

You may be charged international roaming voice airtime usage rates when incoming calls are routed to voicemail, even if no message is left, for both the incoming call and the call forward to voicemail.

You will be charged for all data usage, including without limitation your use of messaging apps, visual voicemail and access to cloud-based services.

Billing for international roaming usage may be delayed up to three billing cycles due to the time it takes for wireless carriers to report international roaming usage.

substantial charges may be incurred if your Device is taken out of the U.S. even if international roaming is not intentionally used.

If you want to block international roaming services, please call 314.925.6925 (at no charge from your AT&T wireless phone).

Qualifications & exceptions

• Powered-off charges apply to unanswered calls if the Device was previously on and registered on a foreign carrier's network.
• Billing may be delayed up to three billing cycles.
• You can block international roaming services by calling the number stated in the text.

Charges & Financial Obligations · Company practice

Taking your Device outside the U.S. can cause charges even if you do not use roaming

Substantial charges may be incurred if your Device is taken out of the U.S. even if international roaming is not intentionally used, because many Devices have preloaded and downloaded apps that send and receive data without user intervention and can generate unexpected charges when powered on abroad. If you want to block international roaming services, you can call the number given in the text at no charge from your AT&T wireless phone.

Supporting quotations

substantial charges may be incurred if your Device is taken out of the U.S. even if international roaming is not intentionally used.

Many Devices have preloaded and downloaded apps that transmit and receive data without user intervention and can generate unexpected charges when your Device is powered on outside the U.S.

If you want to block international roaming services, please call 314.925.6925 (at no charge from your AT&T wireless phone).

Qualifications & exceptions

• Applies when your Device is powered on outside the U.S.

Charges & Financial Obligations · Company practice

Calls and messages to other countries are pay-per-use unless your plan includes them

International long distance includes calls or messages made from the U.S. to any other country. Unless you subscribe to a package or rate plan that includes it, you are charged pay-per-use rates, per minute for calls, which may change without notice. Unless a foreign country is a calling destination within your rate plan's coverage area, international rates are charged for each call in addition to your plan's voice airtime minutes. Some countries may not be available, calls to international wireless numbers may cost more than to wireline numbers, a call placed to an international wireline number and forwarded to a wireless number is charged as a call to a wireless number, and additional charges apply to premium rated service numbers.

Supporting quotations

Unless you subscribe to a package or rate plan that includes international long distance, you will be charged pay-per-use rates for calls or messages initiated from the U.S. to any other country.

International long distance calling rates are charged on a per-minute basis and are subject to change without notice.

If a call is placed to an international wireline number and the call is forwarded to a wireless number, you will be charged for a call terminated to a wireless number.

Additional charges apply to numbers for premium rated services.

Qualifications & exceptions

• Pay-per-use rates apply unless you subscribe to a package or rate plan that includes international long distance.
• Rates are charged per minute and may change without notice.

Not stated here

• Rates are on a linked page not supplied in this text.

Charges & Financial Obligations · Company practice

Mobile Content purchases: history, refunds not guaranteed, and per-download charges

Devices can be used to buy goods, content and services, including subscriptions, from AT&T or other companies (Content). You have full-time access to your Content purchase history on AT&T's website and may contest and seek refunds for unauthorized purchases or purchases you are not satisfied with, but refunds are not guaranteed. AT&T may restrict Content purchases or terminate the Account of anyone who seeks refunds on improper grounds or otherwise abuses the service. Content may vary by Device and be delivered in multiple messages. Charges are the stated one-time download or subscription rate plus a per kilobyte or megabyte pay-per-use charge for transport, unless you have a data or rate plan and the charges appear separately on your bill; you may be charged each time you download, and Data Service charges may apply in addition.

Supporting quotations

Devices can be used to acquire or purchase goods, content, and services (including subscription plans), such as ring tones, graphics, games, applications and news alerts from AT&T or other companies (“Content”).

You may contest and seek refunds for unauthorized purchases and purchases with which you are not satisfied, but such refunds are not guaranteed.

AT&T reserves the right to restrict Content purchases or terminate the Account of anyone who seeks refunds on improper grounds or otherwise abuses this Service.

Content charges are incurred at the stated one-time download rate or subscription rate, plus a per kilobyte or per megabyte default pay per use charge for the Content transport when delivered, unless you have a data or rate plan and such charges appear separately on your bill.

Data Service charges may apply in addition to Content charges.

Qualifications & exceptions

• Refunds are not guaranteed.
• Transport pay-per-use charges are the default unless you have a data or rate plan and they appear separately on your bill.

Charges & Financial Obligations · Company practice

You are responsible for all charges; bills are generally one month in advance

You are responsible for all charges incurred on your Account. Most Wireless Service is billed one month in advance. In addition to charges authorized elsewhere in the Agreement (including subsection 1.9), your bill may include the monthly cost of your rate plan; Device and other installment plan payments if you bought under an AT&T installment plan; optional services, Content charges, Third-Party Charges and other purchases billed to your Account; pay-per-use and overage charges; other AT&T fees; and occasional fees for special Account assistance. Some usage charges, such as those depending on information from a third party, may be billed in later bill cycles.

Supporting quotations

You are responsible for all charges incurred on your Account. We bill most Wireless Service one month in advance.

the monthly cost of the rate plan you have selected;

Device and other installment plan payments, if you purchased your Device or other services under an AT&T installment plan;

optional services, charges for Content, Third-Party Charges, and other purchases billed to your Account;

pay-per-use and overage charges;

other charges and AT&T fees described below; and

occasional fees for special Account assistance as discussed below.

Some usage charges, such as those that depend on information from a third party, may be billed in subsequent bill cycles after the charges have been incurred.

Qualifications & exceptions

• Most, not all, Wireless Service is billed one month in advance.
• Some usage charges may be billed in subsequent cycles.

Charges & Financial Obligations · User right or choice

Third-Party Charges can be billed to your wireless Account; you can block them

Additional charges may include, but are not limited to, Third-Party Charges: you can make donations and purchase goods, Content, apps and services (including subscriptions) from certain other companies, or from AT&T, by billing them to your wireless Account. You are responsible for all authorized third-party charges, which appear in a separate bill section. You can prevent third-party purchases by adding Purchase Blocker to your Account through the AT&T app or by calling customer service, and parental controls or similar features can restrict usage by others.

Supporting quotations

Additional charges may include, but are not limited to:

You are responsible for all authorized third-party charges which will appear in a separate section of your bill.

You can prevent third-party purchases by adding Purchase Blocker to your Account through your AT&T app or call Customer Service

Qualifications & exceptions

• You are responsible for authorized third-party charges.
• Purchase Blocker is added to your Account through the AT&T app or customer service.

Not stated here

• The linked family-security page is not supplied in this text.

Charges & Financial Obligations · Company practice

AT&T Monthly Fees and the Administrative & Regulatory Cost Recovery Fee are not government taxes

AT&T Monthly Fees include, but are not limited to, the AT&T Administrative & Regulatory Cost Recovery Fee, charged to help AT&T recover certain expenses (including interconnection charges, cell site rents and maintenance) and payments of certain government fees imposed on AT&T and costs of complying with government-imposed regulatory requirements. This and other AT&T fees are not taxes or charges the government requires AT&T to collect from its customers, and the amounts AT&T charges may change. An online fee schedule lists fees that may appear on your bill and that you agree to pay.

Supporting quotations

AT&T Monthly Fees include, but are not limited to, the AT&T Administrative & Regulatory Cost Recovery Fee charged to help AT&T recover

This and other AT&T Fees are not taxes or charges which the government requires AT&T to collect from its customers. The amounts we charge may change.

For additional information on fees that may appear on your bill and that you agree to pay, please visit

Qualifications & exceptions

• The amounts may change.
• The listed fees are examples ("include, but are not limited to").

Not stated here

• The online fee schedule is linked and not supplied in this text, so this card cannot state fee amounts.

Charges & Financial Obligations · Company practice

How usage and monthly fees are calculated; allotments do not carry over

Usage and monthly fees are billed as stated in your rate plan terms of service, and your Customer Service Summary gives an estimate of your total monthly bill. For a rate plan with a predetermined allotment of Services, unless the plan specifically provides otherwise, unused allotment from one billing cycle does not carry over. Usage on networks not owned by AT&T is limited as provided in your rate plan, and charges are based on the location of the site receiving and transmitting service, not the subscriber's location.

Supporting quotations

Usage and monthly fees will be billed as specified in your rate plan terms of service. Your Customer Service Summary also provides an estimate of your total monthly bill.

unless otherwise specifically provided as a part of such rate plan, any unused allotment of Services from one billing cycle will not carry over to any other billing cycle.

Charges will be based on the location of the site receiving and transmitting service and not the location of the subscriber.

Qualifications & exceptions

• Allotments do not carry over unless the rate plan specifically provides otherwise.
• The Customer Service Summary gives an estimate of your total monthly bill.

Charges & Financial Obligations · Company practice

Voice airtime: per-minute charges, rounding up, and when billable time starts and ends

Voice calls on AT&T's network incur per-minute airtime charges unless your rate plan says otherwise. Any fraction of a minute is rounded up to the next full minute. For outgoing calls billable time may start when you press Send or when the call connects to a network; for incoming calls it starts when the call connects to a network, which may be before it rings. Usage time may end several seconds after you press End or the call disconnects. For calls on AT&T's network, only answered calls, including by machines, are charged.

Supporting quotations

Voice calls on our network will incur per-minute voice airtime charges unless specified otherwise in your rate plan. We round any fraction of a minute up to the next full minute.

for incoming calls, it starts when the call connects to a network (which may be before it rings).

For calls made on our network, we charge only for calls that are answered, including by machines.

Qualifications & exceptions

• Applies unless specified otherwise in your rate plan.
• Charges apply for calls on AT&T's network only if answered, including by machines.

Charges & Financial Obligations · Company practice

Messaging charges: pay-per-use rules, character limits and size limits

If your rate plan does not include unlimited or an allotment of messaging, standard pay-per-use rates apply when a message is sent or received, whether read or unread, solicited or unsolicited. One text message is generally 160 characters, though messages with special characters like emojis or non-Latin characters may be limited to 70, and longer messages are charged as multiple messages. MMS picture and video messages can be up to only 1MB, or up to 100MB with RCS, and AT&T may change the size limit at any time. Messages sent to tablets, laptops or other connected Devices are excluded from unlimited messaging plans. You are charged for each part of a multi-part message and messages sent through applications may incur data charges. For plans without unlimited messaging, premium SMS and MMS are charged at stated rates, standard rates apply to all incoming messages in the U.S., different non-standard charges apply to international messages, pricing is for domestic messages only, a message to multiple recipients is charged once per recipient and each recipient is charged for receipt. With RCS chat, your plan's SMS and MMS rates apply and each text or file attachment is charged as a separate SMS/MMS. If you are not enrolled in a monthly recurring messaging or data plan you may still use those Services and be charged pay-per-use.

Supporting quotations

standard pay-per-use rates apply when a message is sent or received, whether read or unread, viewed or unviewed, solicited or unsolicited.

Messages sent to tablets, laptops, or other connected Devices are excluded from unlimited messaging plans or plans including unlimited messaging.

Plans that do not provide for unlimited messaging are subject to the following provisions:

When a single message is sent to multiple recipients, the sender is charged for one message for each recipient and each recipient is charged for the message received.

Different, non-standard per message charges apply to international messages sent from the U.S. or while outside the U.S.

Each text/file attachment counts and is charged as a separate SMS/MMS.

If you do not enroll in a monthly recurring plan for messaging or data, you may still have access to messaging and data and be charged on a pay-per-use basis if you use those Services.

Qualifications & exceptions

• Pay-per-use rates apply to plans without unlimited or allotted messaging.
• Connected Devices such as tablets and laptops are excluded from unlimited messaging.
• Message size limits can be changed by AT&T at any time.

Not stated here

• Per-message rates are not stated in this text.

Charges & Financial Obligations · Company practice

Data is billed in rounded-up increments and includes background transmissions

Data Service usage is calculated and billed in full KB or MB increments based on your rate plan, rounded up at the end of each data session, and the session totals are added to determine billing. Network overhead, software update requests, email notifications and resend requests caused by network errors can increase measured usage. A data session started on AT&T's network continues until it ends even if you connect to Wi-Fi mid-session. Your bill may not separately identify usage by specific sites, sessions or services. Data use occurs whenever your Device is connected to the network and engaged in any data transmission, including transmissions you initiate or that run automatically in the background without your knowledge, whether or not successful; some apps, content and software on your Device, including downloads and preloads, automatically and regularly send and receive data without your request or knowledge.

Supporting quotations

Actual data usage is rounded up to the next full KB or MB at the end of each data session for billing purposes.

Network overhead, software update requests, email notifications, and resend requests caused by network errors can increase measured KBs or MBs.

A data session started on our network will continue until the session ends, even when you connect to a Wi-Fi network after the session starts.

Data use occurs whenever your Device is connected to our network and is engaged in any data transmission, including those you initiate, or those running automatically in the background without your knowledge and whether the data transmission is successful or not.

Qualifications & exceptions

• Rounding up applies at the end of each data session.
• Counts transmissions whether or not they succeed.

Charges & Financial Obligations · Company practice

Data allowance is for U.S. use; overage may be added and charged automatically

Your rate plan data allowance is limited to usage in the United States unless service elsewhere or international roaming is included in your plan or package. Once you exceed your monthly data allowance (including available Bonus Data or Rollover Data) during a billing period, you may automatically be given additional increments of data and charged as your rate plan specifies; overage data can be used only in the billing period for which it was provided and does not roll over.

Supporting quotations

Your rate plan data allowance is limited to usage in the United States, unless service in other locations is included in your rate plan or international roaming is included as part of your rate plan or package.

you may automatically be provided with additional increments of data and charged as specified in your rate plan. Data overage can be used only in the bill period for which it was provided and does not rollover.

Qualifications & exceptions

• The U.S. limit applies unless your plan includes other locations or international roaming.
• Overage increments are charged as specified in your rate plan; "may" be provided automatically.

Not stated here

• Overage amounts are in the rate plan terms, which are not supplied in this text.

Charges & Financial Obligations · Company practice

Usage may be billed late and counted against the month it appears in

Billing of usage for calls, messages, data or other Wireless Services, such as roaming on other carriers' networks including internationally, may occasionally be delayed. Those charges may appear in a later billing cycle and are deducted from any applicable allotments for that month regardless of when the usage actually occurred, even if this results in additional charges for that month.

Supporting quotations

Billing of usage for calls, messages, data or other Wireless Services (such as usage when roaming on other carriers’ networks, including internationally) may occasionally be delayed.

will be deducted from any applicable allotments for that month, regardless of when the usage actually occurred, even if this results in additional charges for that month.

Qualifications & exceptions

• Delay is described as occasional; late usage counts against the month in which it is billed.

Charges & Financial Obligations · Company practice

Optional Roadside Assistance and device protection are provided by other companies

AT&T Roadside Assistance is an optional feature purchased separately and automatically billed to the wireless Account, provided by American Traveler Motor Club, Inc., with terms in the Welcome Kit or on a linked page. If eligible, you have 30 days from activation or upgrade to enroll in optional AT&T Protect Advantage for 1 or 4. AT&T Mobile Insurance and the insurance component of Protect Advantage are underwritten by Continental Casualty Company (CNA) and administered by Asurion entities; the Protect Extended Service Contracts are provided by Asurion Warranty Protection Services or an affiliate. AT&T may change the insurer, service contract obligor and/or administrator at any time with advance notice, and you may opt out by cancelling enrollment, but if you keep paying after being informed you are presumed to have consented to enrollment under the new insurer's policy and contract, although you may cancel at any time.

Supporting quotations

AT&T Roadside Assistance (“RA”) is an optional feature that may be purchased separately and automatically billed to the wireless Account. RA service is provided by American Traveler Motor Club, Inc.

If eligible, you have 30 days from activation or upgrade to enroll in optional AT&T Protect Advantage for 1 or AT&T Protect Advantage for 4.

AT&T may change the insurer, service contract obligor and/or administrator for the AT&T device protection program at any time with advance notice.

if you continue to pay the charges for the program after we inform you of such a change, you will be presumed to have consented to be enrolled under the new insurer’s group insurance policy and service contract, although you have the right to cancel at any time.

Qualifications & exceptions

• Protect Advantage enrollment is available only if eligible, within 30 days of activation or upgrade.
• Continuing to pay after notice of an insurer or administrator change is treated as consent, though you may cancel at any time.

Not stated here

• The Roadside Assistance terms and Protect Advantage details are on linked pages and in a Welcome Kit that are not supplied in this text.

Charges & Financial Obligations · Company commitment

Credit for 24+ hour outages is the sole remedy for Service failures

If your Wireless Service is interrupted for 24 or more continuous hours by a cause within AT&T's control, it will, on request, issue a credit equal to a pro-rata adjustment of the monthly Service fee for the time unavailable, not exceeding the monthly Service fee. AT&T's liability for Service failures is limited solely to that credit. It is not liable for changes in operation or technology that make your Device or software obsolete or require modification. In Section 2.17.2, "AT&T" and "we" include its past, present and future parents, subsidiaries, affiliates and related entities and their officers, agents, employees, licensors, predecessors, successors and assigns.

Supporting quotations

if your Wireless Service is interrupted for 24 or more continuous hours by a cause within our control, we will issue you, upon request, a credit equal to a pro-rata adjustment of the monthly Service fee for the time period your Service was unavailable, not to exceed the monthly Service fee.

Our liability to you for Service failures is limited solely to the credit set forth above.

AT&T is not liable to you for changes in operation or technology that cause or render your Device and/or software to be obsolete or require modification.

References in this Section 2.17.2 to “AT&T” and “we” include our past, present and future parents, subsidiaries, affiliates, and related entities

Qualifications & exceptions

• Applies only to interruptions of 24 or more continuous hours by a cause within AT&T's control, and only upon request.
• The credit cannot exceed the monthly Service fee.
• The credit is the sole liability for Service failures.

Cross-references

• has exception (model-proposed): OneConnect: no outage credits and no liability for Service failures beyond the rate plan — OneConnect subscribers are not eligible for the 24-hour outage credit described in Section 2.17.2 unless their OneConnect plan says otherwise.
• has exception (model-proposed): Build-a-Plan: no outage credits and no liability for Service failures beyond the rate plan — Build-a-Plan customers are not eligible for the 24-hour outage credit described in Section 2.17.2 unless their Build-a-Plan plan says otherwise.

Charges & Financial Obligations · User right or choice

California: unauthorized charges, investigation and lost or stolen Devices

For the California-specific term: you are not liable for charges you did not authorize, though the fact a call was placed from your Device is evidence it was authorized. Unauthorized charges may include calls to or from your Device after it was lost or stolen, and once you report it lost or stolen and it is suspended you are not responsible for subsequent charges. You can report and suspend Services without charge by contacting AT&T. If you notify AT&T of charges you claim are unauthorized, including calls after loss or theft but before you reported it, AT&T will investigate; you may submit documents and statements, AT&T will advise you of the result within 30 days, and if you disagree you may file a complaint with the California Public Utilities Commission and may have other legal rights. During an investigation you do not have to pay the disputed charges or associated late charges, and AT&T will not send the disputed amount to collection or file an adverse credit report about it. While your phone is suspended you remain responsible for your other obligations, including the monthly fee, and both sides must act in good faith and reasonably regarding loss or theft.

Supporting quotations

You are not liable for charges you did not authorize, but the fact that a call was placed from your Device is evidence that the call was authorized.

Once you report to us that the Device is lost or stolen, and your Device is suspended, you will not be responsible for subsequent charges incurred by that Device.

We will advise you of the result of our investigation within 30 days. If you do not agree with the outcome, you may file a complaint with the California Public Utilities Commission and you may have other legal rights.

While an investigation is underway, you do not have to pay any charges you dispute or associated late charges, and we will not send the disputed amount to collection or file an adverse credit report about it.

While your phone is suspended you will remain responsible for complying with all other obligations under this Agreement, including but not limited to, your monthly fee.

Qualifications & exceptions

• Applies to the California-specific term under the heading for California.
• The fact that a call was placed from your Device is evidence the call was authorized.
• The result is advised within 30 days; disputed charges need not be paid during the investigation.

Charges & Financial Obligations · User right or choice

California: AT&T investigates disputed charges; you need not pay them meanwhile

For California customers, if you notify AT&T of charges you claim are unauthorized, including calls made after the Device was lost or stolen but before you reported it, AT&T will investigate and you may submit documents and statements. It advises you of the result within 30 days, and if you disagree you may file a complaint with the California Public Utilities Commission and may have other legal rights. During the investigation you do not have to pay the disputed charges or associated late charges, and AT&T will not send the disputed amount to collection or file an adverse credit report about it. Reported-lost Devices stay subject to the monthly fee and other obligations while suspended, and both sides must act in good faith, reasonably and responsibly regarding loss or theft. A call placed from your Device is evidence it was authorized.

Supporting quotations

If you notify us of any charges on your bill you claim are unauthorized, we will investigate.

We will advise you of the result of our investigation within 30 days.

While an investigation is underway, you do not have to pay any charges you dispute or associated late charges, and we will not send the disputed amount to collection or file an adverse credit report about it.

We both have a duty to act in good faith and in a reasonable and responsible manner including in connection with the loss or theft of your Device.

the fact that a call was placed from your Device is evidence that the call was authorized.

Qualifications & exceptions

• Under the California term for unauthorized charges.
• Disputed amounts need not be paid during the investigation; other obligations, including the monthly fee, continue while the phone is suspended.

Charges & Financial Obligations · Restriction or exception

Prepaid: no monthly bills, and you pay charges by anyone you let use your Device

AT&T does not provide monthly bills to Prepaid customers; you can access your Account on its website or app, by calling customer service or visiting a store. You are responsible for paying all charges for Services under the Agreement, including charges made by any person you permit to have direct or indirect access to your Device even if you did not authorize their use. These include access, usage and feature or add-on charges; government taxes, fees and assessments AT&T must collect and remit; other fees listed online; and surcharges AT&T collects and retains, such as Federal or State Universal Service fees, regulatory charges and taxes or fees on gross receipts, sales or property. In some jurisdictions certain recurring fees or taxes are included in the monthly rate plan charge under applicable state or local law.

Supporting quotations

AT&T will not provide you with monthly bills.

including charges made by any person you permit to have direct or indirect access to your Device even if you did not authorize its use.

surcharges that we collect and retain from our customers that include, but are not limited to, Federal or State Universal Service fees, regulatory charges, and government taxes or fees imposed on gross receipts, sales and/or property that we incur in providing services to our customers.

In some jurisdictions, certain recurring fees or taxes are included in the rate plan charge each month pursuant to applicable state or local law.

Qualifications & exceptions

• Applies to AT&T Prepaid customers.
• Responsibility extends to charges by anyone you permit to access your Device, even if you did not authorize that use.
• In some jurisdictions certain recurring fees or taxes are included in the plan charge.

Not stated here

• The online fee schedule is not supplied in this text.

Charges & Financial Obligations · Restriction or exception

Prepaid: first payment within 26 days; cards and payments are nontransferable and nonrefundable

You must make a payment to your Prepaid Account within 26 days of activation or the Account is canceled. Active service requires payment in full for monthly plans and a minimum $25 payment for per-minute and daily plans. If required, AT&T refunds the applicable activation fee if you cancel within the first 3 days of activation. AT&T Prepaid cards and other account payments are nontransferable and nonrefundable. The *888* payment command works only with PINs/cards purchased from AT&T-owned retail stores and select authorized locations and may not work on all Device types.

Supporting quotations

You must make a payment to your Account within 26 days of activation or your Account will be canceled.

Active service requires Account payment in full for monthly plans and minimum $25 Account payment for per-minute and daily plans.

If required, AT&T will refund the applicable activation fee if you cancel your service within the first 3 days of activation.

AT&T Prepaid cards and other account payments are nontransferable and nonrefundable.

The *888* command for payment only works with PINS/Cards purchased from AT&T-owned retail stores and select authorized retail locations and may not work on all Device types.

Qualifications & exceptions

• Account is canceled if no payment is made within 26 days of activation.
• Minimum $25 payment applies to per-minute and daily plans; monthly plans require payment in full.
• The *888* command works only with cards purchased from AT&T-owned stores and select authorized locations.

Charges & Financial Obligations · Restriction or exception

Prepaid balances expire by payment size; plan charges are non-refundable

Amounts deposited into your Account expire according to the payment denomination: $10 to $24 payments in 30 days, $25 to $99 in 90 days, and $100 or more in 365 days, and any unused balance is forfeited on expiration. For monthly plans, including those paid once for multiple months, the plan charge is automatically deducted from your balance at the end of the day (11:59pm Central Time) on the plan's payment due date. A plan charge is not refundable or exchangeable, and unused services are forfeited if you change plans during the plan's period. If your balance is insufficient you cannot use plan services, data services or pay-per-use services until you pay the required amount or the plan is renewed.

Supporting quotations

Amounts deposited into your Account expire in accordance with the stated payment denomination expiration period ($10-$24 payments expire in 30 days, $25 to $99 in 90 days, $100 or more in 365 days). Unused Account balance forfeited upon expiration.

the applicable plan charge will automatically be deducted from your Account balance at the end of the day (11: 59pm Central Time) on your plan’s payment due date.

Applicable plan charge for any AT&T Prepaid plan is not refundable and not exchangeable, and any unused services of your plan are forfeited if you change to another plan during your plan’s period.

If your Account balance is insufficient to pay the applicable plan charge, you will not be able to use your plan services, data services, or any pay-per-use services until you make a payment

Qualifications & exceptions

• Expiry period depends on the payment denomination: 30, 90 or 365 days.
• Unused balance is forfeited on expiration.
• Changing plans during a plan's period forfeits unused plan services.

Charges & Financial Obligations · Company practice

Prepaid monthly plans last 30 days and the activation day counts

Monthly plans are good for 30 days at the applicable charge and expire at 11:59 p.m. Central time on the 30th day. When you first activate a plan, the activation day counts as the first full day toward the 30, so the first month may be less than a full thirty days depending on when you activate.

Supporting quotations

Monthly plans are good for 30 days at applicable charge. Monthly plans expire at 11: 59 p.m. C.S.T. on the 30th day.

the day that the plan is activated counts as the first full day and counts toward the first 30 days, so your plan may be less than a full thirty days during the first month

Qualifications & exceptions

• The first month may be shorter than thirty days because the activation day counts as a full day.

Charges & Financial Obligations · Company practice

Prepaid Pay-Per-Minute and Daily plans: how charges apply

In a Pay-Per-Minute plan, calls, text messages and data are charged at the then-prevailing per-minute, per-message and per-usage rates, and pay-per-use data is available only on basic and messaging phones. Daily plans include unlimited nationwide calling and messaging for a rate charged and paid each day the phone is used to make or receive calls (including to voicemail) or send a message; the day starts when you make a call, accept a call or send a message and ends 24 hours later, and moving into or out of Wi-Fi coverage during a Wi-Fi call when your 24 hours expire starts a new period and charge. You need a balance sufficient to pay the Daily rate to place or receive the first call or send a message. Basic and messaging phones automatically get pay-per-use data at the prevailing rate; a Data Add-On is available for an extra charge for all Device types, and once it is depleted basic and messaging phone users revert to pay-per-use data while smartphone users must buy another Data Add-On or be restricted to Wi-Fi.

Supporting quotations

In a Pay-Per-Minute plan, Voice calls, text messages and data usage are charged at then prevailing per minute/per message/per usage rates. Pay-per-use data service is available only on basic and messaging phones.

The day for purposes of Daily plan rate charge starts when you make a call, accept an incoming call, or send a message and ends 24 hours later.

A minimum Account balance sufficient to pay Daily plan rate charge required to place or receive first call of the day or send a message.

Once Data Add-On is depleted, basic/messaging phone users will automatically revert to pay-per-use data. To continue using data on a smartphone, customer must purchase another Data Add-On or be restricted to Wi-Fi.

Qualifications & exceptions

• Pay-per-use data is available only on basic and messaging phones.
• A Daily plan day lasts 24 hours from the first call or message.
• A minimum balance covering the Daily rate is required for the first call or message of the day.

Not stated here

• Actual per-minute, per-message and daily rates are not stated in this text.

Charges & Financial Obligations · Company practice

Prepaid Monthly plans: unlimited calling and messaging, data varies and may slow to 128 Kbps

Monthly plans include unlimited nationwide calling and messaging. Certain Monthly plans include data, and availability and allotments vary by plan. Certain smartphone Monthly plans include a high-speed data allowance and then unlimited data at reduced speeds of up to 128 Kbps for the rest of the 30-day plan term. Certain Monthly plans have 5G Access, which requires a compatible 5G device and is not available everywhere; actual speeds vary by Device and location. A Data Add-On is available on certain Monthly plans for an additional cost, and pay-per-use data is not available on Monthly plans.

Supporting quotations

Monthly plans include unlimited nationwide calling and unlimited messaging.

Certain Monthly plans for smartphones include a high-speed data allowance and, thereafter, unlimited data usage at reduced data speeds of up to 128 Kbps for the rest of the 30-day plan term.

5G service requires a compatible 5G device. 5G service is not available everywhere.

Pay-per-use data not available on Monthly plans.

Qualifications & exceptions

• Data availability and allotments vary by plan; only certain plans have 5G Access or reduced-speed unlimited data.
• 5G requires a compatible 5G device and is not available everywhere.

Not stated here

• Specific data allowances and speeds are on linked plan pages not supplied in this text.

Charges & Financial Obligations · Company practice

Prepaid Add-Ons: term lengths, active plan required, rollover and data ordering

Add-Ons are good for 30 days, except International Travel and BridgePay Add-Ons (7 days); they expire at 11:59 p.m. Central on the last day, except Daily Data Add-Ons, which expire 24 hours after purchase, and the activation day counts as a full day. You need an active (not expired) plan to buy, use or renew an Add-On, except BridgePay. If your Account balance expires before the Add-On term ends, the Add-On cannot be used and its remaining time keeps running unless you add money during the term. Renewing before expiration rolls unused allotment over, but Unlimited Add-Ons and the East Asia/India and Latin America/Caribbean Add-Ons do not roll over, and standard rates apply if not renewed. Data from a monthly data Add-On is counted before the plan's allotment, and the same applies to hotspot data, where the unused plan hotspot allotment stays available until the last day of the plan term provided you deplete the Add-On. A Daily Data Day Pass runs 24 hours from purchase, after which usage is charged under your underlying plan. A Monthly Messaging Add-On may be added only to the Pay-Per-Minute plan.

Supporting quotations

Add-ons are good for 30 days, except the International Travel and BridgePay Add-Ons, which are good for 7 days.

You must have an active (not expired) plan to purchase, use, or renew an Add-On, with the exception of the BridgePay Add-On.

Renew an Add-On before its expiration date and any unused allotment will roll over to your renewed Add-On time period. Unlimited Add-Ons and the East Asia/India and Latin America/Caribbean Add-Ons do not roll over.

the use of data will be counted first against your data Add-On and then against the data allotment of your plan.

The Data Day Pass Add-On for the Daily plan begins at the time you purchase the Add-On and ends 24 hours later.

the use of data will be counted first against your hotspot data Add-On and then against the hotspot data allotment in your plan.

A Monthly Messaging Add-On may be added only to the Pay-Per-Minute plan.

Qualifications & exceptions

• Term is 30 days, or 7 days for International Travel and BridgePay Add-Ons, and 24 hours for Daily Data Add-Ons.
• An active plan is required except for the BridgePay Add-On.
• Unlimited Add-Ons and the East Asia/India and Latin America/Caribbean Add-Ons do not roll over.

Charges & Financial Obligations · Restriction or exception

Prepaid Multi-Line: Account Owner pays all lines' plan charges; members pay add-ons from their own balance

The Account Owner is responsible for monthly plan charges for all lines on a Multi-Line Account, while Members select and pay for optional Add-Ons and pay-per-use services from their own Prepaid Account balance. When a Member line is added, full monthly payment is due to activate the Member's service, but a pro-rated credit is issued to the Account Owner for the Member's unused plan term, if applicable, and may also be issued for unused days of the Member's prior monthly plan. The plan charge for each line at each renewal is automatically deducted from the Account Owner's balance at 11:59pm Central on the renewal date, and the total due for all lines must be paid to renew service. Plan charges are not refundable or exchangeable, unused services are forfeited if the Account Owner changes plans during the term, and if the Account Owner's balance cannot cover all lines, plan, data and pay-per-use services are unavailable until all lines are renewed. Unused Account balance is forfeited on expiration.

Supporting quotations

Account Owner is responsible for paying monthly plan charges for all lines on Multi-Line Account. Members continue to select and pay for optional Add-Ons or pay-per-use services out of their own AT&T Prepaid Account balance.

Upon adding a Member line to the Multi-Line Account, full monthly payment will be due to activate Member’s service but a pro-rated credit will be issued to the Account Owner’s account for the Member’s unused plan term, if applicable.

The total payment due for all lines must be paid in order to renew service.

If Account Owner’s Account balance is insufficient to pay the applicable plan charges for all lines on the Multi-Line Account, plan services, data services, or any pay-per-use services will be unavailable until Account Owner renews all lines.

Unused Account balance is forfeited upon expiration.

Qualifications & exceptions

• Credits are issued only "if applicable" and may be issued for a Member's prior monthly plan.
• If the balance is insufficient for all lines, services are unavailable until the Account Owner renews all lines.

Charges & Financial Obligations · Restriction or exception

DataConnect Plans: final sales, no refunds, courtesy alerts and device registration

Plans can only be used on AT&T's network and with select roaming carriers, and need a Device capable of working on AT&T's network. When your data allotment expires, downloads cease and AT&T is not responsible for fees to download again. AT&T may send courtesy alerts about data usage or days remaining, but there is no guarantee you will receive them and the actual usage or days remaining may differ by the time you do. All sales are final, discounts are not available and payments are non-refundable, though there is no separate charge to change or cancel a Plan. Customers are responsible for provisioning and managing their Plans. AT&T reserves the right to change these terms and Plans and to suspend your Account if Devices other than the registered Device are used with the Plans. Plans include access to available public AT&T Wi-Fi Hot Spots, and availability, quality of coverage and access while roaming are not guaranteed.

Supporting quotations

All sales are final and discounts are not available for these Plans. Payments are non-refundable. There is no separate charge to change a Plan or to cancel.

These are courtesy alerts. There is no guarantee you will receive such alerts

AT&T reserves the right to change these terms and Plans, and to suspend your Account if Devices other than the registered Device are used with the Plans.

Availability and quality of coverage, and access to Data Services while roaming are not guaranteed.

Qualifications & exceptions

• Alerts are courtesy alerts and are not guaranteed.
• AT&T may suspend the Account if Devices other than the registered Device are used.

Charges & Financial Obligations · Restriction or exception

Domestic Plans: the clock starts at activation and access stops when the allotment is used

Domestic Plans are bought with a data allotment in MBs or GBs for a specified period defined in the Plan. The period begins to expire immediately on activation whether or not you use the service. If you use your whole allotment before the period ends, access to Data Services ceases for the rest of the period and you must buy an additional Plan to continue. If you buy another Plan before your current one ends, usage continues under the current Plan until it expires; the additional Plan's period, and any auto renew period, starts when the current Plan expires, or at purchase if the prior Plan has already expired. If the additional Plan has automatic renewal, prior Plans with automatic renewal will not automatically renew. Domestic Plans include the U.S.

Supporting quotations

The specified period of time begins to expire immediately upon plan activation, whether or not you are using the service.

If you purchase a Domestic Plan with a data usage allotment and you use all of your allotment prior to the expiration of the specified period, your access to our Data Services will cease for the remainder of the specified period.

If the additional Plan purchased has an automatic renewal, prior Plans with automatic renewal will not automatically renew.

Qualifications & exceptions

• The Plan period runs from activation whether or not you use the service.
• A newly bought additional Plan starts when the current Plan expires.

Charges & Financial Obligations · Restriction or exception

International Plans: need a current Domestic Plan, usage can shift to the International Plan, no auto renewal

International Plans are bought with a data allotment in MBs or GBs for a specified period using an approved payment method and should be bought before traveling outside the U.S.; you must be subscribed to a Domestic Plan at purchase. If the Domestic Plan expires before the International Plan ends, all later usage, domestic or international, is deducted from the International Plan until it expires or another Domestic Plan becomes active, so cancelling your Domestic Plan after ordering an International Plan counts U.S. usage against the International Plan. You can choose a start date up to 60 days after purchase; future-dated Plans activate at midnight Eastern Time on that date, and otherwise the Plan starts immediately. Access ceases when the period expires or the allotment is used, whichever is first, and you must buy another Plan to continue. International Plans do not automatically renew.

Supporting quotations

You must be currently subscribed to a Domestic Plan at the time of purchase.

If the Domestic Plan expires prior to the completion of the International Plan, all usage following the expiration of the Domestic Plan, whether domestic or international, will be deducted from the International Plan

You can select the date on which the International Plan starts, which can be future dated up to 60 days after purchase.

International Plans do not automatically renew.

Qualifications & exceptions

• Requires a current subscription to a Domestic Plan at the time of purchase.
• Start date can be future-dated up to 60 days after purchase.
• International Plans do not automatically renew.

Charges & Financial Obligations · Restriction or exception

Worldwide Plans: usage is deducted from the Worldwide allotment in set cases; no auto renewal

Worldwide Plans are bought with a data allotment in MBs or GBs for a specified period using an approved payment method, standalone or with a Domestic Plan, and should be bought before traveling outside the U.S. With no separate Domestic Plan, all data used in the U.S. and the countries on a linked list is deducted from the Worldwide Plan. With a Domestic Plan that has data available, domestic usage is deducted from it and international usage from the Worldwide Plan, but if the Domestic Plan expires first, all usage is deducted from the Worldwide Plan until it expires or another Domestic Plan becomes active. You can future-date the start up to 60 days after purchase (active at midnight Eastern Time). Access ceases when the period expires or the allotment is used, whichever is first, and Worldwide Plans do not automatically renew.

Supporting quotations

If you do not have a separate Domestic Plan, all data usage occurring in the U.S. and countries listed at

However, if the Domestic Plan expires prior to the completion of the Worldwide Plan, all usage, whether domestic or international, will be deducted from the Worldwide Plan until such time as that Plan expires or another Domestic Plan becomes active

You can select the date on which the Worldwide Plan starts, which can be future-dated up to 60 days after purchase.

Worldwide Plans do not automatically renew.

Qualifications & exceptions

• Deduction rules depend on whether you have a separate Domestic Plan with data available.
• Start date can be future-dated up to 60 days after purchase.
• Worldwide Plans do not automatically renew.

Not stated here

• The linked list of countries is not supplied in this text.

Charges & Financial Obligations · Company practice

Plan term, prepayment without proration, and automatic renewal charging

Your Agreement for Data Services begins the day your Plan is activated and continues until the Plan expires. You pay in advance for your Plan and there is no proration if it is terminated, by credit card, debit card or other accepted methods. To process an automatic renewal in time, AT&T will, depending on your plan, charge your payment method within seven days before the new plan period begins, or any time after 75% of a usage-based plan has been consumed. You may cancel automatic renewal at any time, effective after AT&T has had a reasonable opportunity to act on your notice.

Supporting quotations

Your Agreement begins on the day your Plan for Data Services are activated and continues until your Plan expires as set forth in Section 4.2.

You agree to pay in advance for your Plan and there is no proration of charges if your Plan is terminated.

AT&T will, depending on your plan, charge your payment method for the automatic renewal: (1) within seven days before your new plan specified period is set to begin, or (2) any time after 75% of your usage based plan has been consumed.

You may cancel the automatic renewal of your service at any time and your cancellation will take effect after we have had a reasonable opportunity to act on your notice.

Qualifications & exceptions

• The renewal charge timing depends on your plan: within seven days before the new period, or after 75% of a usage-based plan is consumed.
• Cancellation of automatic renewal takes effect after AT&T has had a reasonable opportunity to act.

Charges & Financial Obligations · Restriction or exception

AT&T Phone: month-to-month after a Service Commitment, and an early termination fee

If you accepted a Service Commitment for AT&T Phone Service, the terms automatically continue month-to-month at its end and AT&T begins charging the applicable month-to-month fee; with no Service Commitment the terms are month-to-month. If you terminate before completing your Service Commitment you agree to pay an early termination fee, and the amount reduces for each full month of the commitment you complete.

Supporting quotations

If you accepted a Service Commitment for your AT&T Phone Service, these AT&T Phone Service Terms will automatically continue on a month-to-month basis at the conclusion of your Service Commitment, and AT&T will automatically begin charging the applicable month-to-month fee.

If you terminate your AT&T Phone Service before completion of your Service Commitment, you agree to pay an ETF. The ETF amount reduces each full month of your Service Commitment that you complete.

Qualifications & exceptions

• Applies if you accepted a Service Commitment.
• The ETF amount reduces with each full month completed.

Not stated here

• The ETF amount is not stated in this text.

Charges & Financial Obligations · User right or choice

AT&T Phone: terminate within 14 days without an ETF, but pay amounts owed and return equipment

Within the first 14 days after AT&T activates your Phone Service you may terminate it for any reason without an ETF, unless you would owe an ETF for a prior Service Commitment you ended early by entering the new, now-terminated one. You still agree to pay all fees, charges and amounts incurred under your Agreement and to comply with the equipment-return provision cited as Section 5.4.3. If you fail to return AT&T equipment you are charged an equipment non-return fee of up to $150, and some dealers may impose additional fees.

Supporting quotations

Within the first 14 days after we activate your AT&T Phone Service, you may terminate it for any reason without incurring an ETF

you agree to pay AT&T for all fees, charges, and other amounts incurred and owed under your Agreement, and you agree to comply with Section 5.4.3 regarding equipment return.

If you fail to return AT&T equipment, you will be charged an equipment non-return fee of up to $150. Some dealers may impose additional fees.

Qualifications & exceptions

• Applies within the first 14 days after activation.
• Does not remove an ETF owed for a prior Service Commitment ended early by entering the new commitment.
• Non-return fee is up to $150; dealers may add fees.

Not stated here

• The paragraph cites Section 5.4.3 for equipment return, but the supplied text has no Section 5.4.3; this card does not say which provision governs return.

Charges & Financial Obligations · Restriction or exception

AT&T Phone: you may pay for visits not caused by AT&T, and for equipment damage you cause

You are responsible for service charges for visits by AT&T or its agents to your premises when a service request results from causes not attributable to AT&T or its agents, including when you are unwilling to complete troubleshooting steps AT&T requests. In addition to any applicable Dispatch Fee in the AT&T Phone Fee Schedule, you are responsible for damage to and the entire cost of any necessary service, repair or replacement of equipment attributable to your improper installation, abuse, negligence or misuse, as determined by AT&T. AT&T may charge reasonable shipping and handling fees for replacement equipment, and repair or replacement may delete stored content, reset personal settings or otherwise alter the equipment.

Supporting quotations

You will be responsible for payment of service charges for visits by AT&T or its agents to your premises when a service request results from causes not attributable to AT&T or its agents, including, but not limited to, when you are unwilling to complete troubleshooting steps requested by AT&T.

you are responsible for damage to and the entire cost of any necessary service, repair, or replacement of any equipment that is attributable to your improper installation, abuse, negligence, or misuse of the equipment, as determined by AT&T.

You understand that repair or replacement of AT&T Phone Service or equipment may (i) cause stored content to be deleted, (ii) reset personal settings, or (iii) otherwise alter the equipment.

Qualifications & exceptions

• Whether damage is attributable to your improper installation, abuse, negligence or misuse is determined by AT&T.

Not stated here

• The Dispatch Fee amount is in the AT&T Phone Fee Schedule, which is not supplied in this text.

Charges & Financial Obligations · Permission or license

AT&T Phone: you agree AT&T may charge your card on file; the Fee Schedule is incorporated

In return for AT&T Phone Service you promise to pay, and agree AT&T may charge your credit or debit card on file for, the charges described in subsection 1.9, the AT&T Phone Fee Schedule and the charges listed in this section. The Fee Schedule lists additional charges and fees that could apply and is incorporated into the AT&T Phone Service Terms by reference. Non-recurring and usage-based charges generally are billed in the billing cycle after the transaction.

Supporting quotations

you promise to pay—and agree that we may charge your credit or debit card on file with us—the charges described in subsection 1.9, the AT&T Phone Fee Schedule, and the following charges:

The Fee Schedule is incorporated into this AT&T Phone Service Terms by this reference.

Non-recurring and usage-based charges for AT&T Phone Service generally will be billed in the billing cycle following the transaction.

Qualifications & exceptions

• Covers your credit or debit card on file with AT&T.
• The Fee Schedule is incorporated by reference.

Not stated here

• The AT&T Phone Fee Schedule is a linked document not supplied in this text, so this card cannot list the fees.

Charges & Financial Obligations · Company practice

AT&T Phone: billed a month ahead on a 30-day cycle; cancellation takes effect at cycle end with no proration

Billing for AT&T Phone Service starts when AT&T has provisioned it. Recurring charges are billed one month in advance on a 30-day cycle, non-recurring and usage-based charges generally in the following cycle, and your first bill may include pro-rated charges for a partial period. On termination, subject to applicable law, cancellation takes effect on the last day of your current billing cycle and service continues until then; you get no prorated credit or refund for remaining days (exceptions may apply to certain promotional periods and must be in writing). A downgrade fee may apply if you change your service within thirty days of provisioning or later programming orders.

Supporting quotations

Recurring charges for each month’s AT&T Phone Service will be billed one month in advance. Billing is based on a 30-day cycle.

Upon termination, subject to applicable law, your effective date of cancellation will be the last day of your current billing cycle and you will receive AT&T Phone Service until the end of your billing cycle

You will not receive a prorated credit or refund for any remaining days of AT&T Phone Service in your billing cycle after termination.

A downgrade fee may apply if you make changes to your AT&T Phone Service within thirty (30) days of AT&T Phone Service provisioning or later programming orders.

Qualifications & exceptions

• Cancellation effective date is the last day of the current billing cycle, subject to applicable law.
• Exceptions for certain promotional periods must be in writing.
• A downgrade fee may apply to changes within thirty days of provisioning.

Charges & Financial Obligations · Restriction or exception

AT&T Phone equipment: Wi-Fi Gateway, possible ONT, monthly equipment fee and your power

Equipment AT&T provides may be new or refurbished, and any equipment or software it did not provide, including batteries, is not AT&T's responsibility and gets no support or maintenance. Depending on your service address, your service includes either a Wi-Fi Gateway inside your premises plus service-specific equipment (the text cites Sections 5.6.4 for that equipment), or an Intelligent Network Interface Device configuration. If you do not buy the Equipment from AT&T you agree to pay a monthly equipment fee for as long as you receive service, which may be included in your monthly charge or billed separately, and different taxes and surcharges may apply. The Equipment requires electrical power from your premises, which you must provide. With a Wi-Fi Gateway you may also have an Optical Network Terminal where AT&T's fiber terminates, which also needs power you provide, and AT&T installs the ONT.

Supporting quotations

Any equipment or software that was not provided to you by AT&T, including batteries, is not AT&T’s responsibility, and AT&T will not provide support or maintenance of it.

certain service-specific equipment set forth in Sections 5.6.4 that is required for AT&T Phone Service to function

If you do not purchase the Equipment from AT&T, you agree to pay a monthly equipment fee for the Equipment as part of your purchase of AT&T Phone Service for the duration of your receipt of AT&T Phone Service.

The Equipment requires electrical power from your premises to operate, which you are responsible for providing.

The ONT also requires electrical power from your home to operate, which you are responsible for providing. AT&T will install your ONT device.

Qualifications & exceptions

• Which equipment configuration you get depends on your service address.
• Monthly equipment fee applies if you do not purchase the Equipment from AT&T.
• You must provide electrical power for the Equipment and the ONT.

Not stated here

• The text cites Sections 5.6.4 for service-specific equipment, but the supplied text has no Section 5.6.4; this card does not say what that equipment is.

Charges & Financial Obligations · Restriction or exception

AT&T Phone without a Wi-Fi Gateway: iNID equipment, fees and power

If you do not have a Wi-Fi Gateway inside your premises, service is provided by an Intelligent Network Interface Device (iNID) and service-specific equipment (the text cites Sections 5.6.4), collectively called the Equipment. If you do not buy the Equipment from AT&T you pay a monthly equipment fee for as long as you receive service, which may be in your monthly charge or billed separately, and options depend on the services and installation you choose. The iNID has three components: an outside unit where the network terminates, an inside home networking hub, and a power supply unit; you must provide the electrical power. By contrast, with a Wi-Fi Gateway you may have an Optical Network Terminal where AT&T's fiber terminates, which AT&T installs and for which you provide power.

Supporting quotations

If you do not have a WG located inside your premises, your service is provided by an Intelligent Network Interface Device (“iNID”) and certain service specific equipment set forth in Sections 5.6.4 that is required for AT&T Phone Service to function

If you do not purchase the Equipment from AT&T, you agree to pay a monthly equipment fee for the Equipment as part of your purchase of AT&T Phone Service for the duration of your receipt of AT&T Phone Service.

You are responsible for providing the electrical power for the iNID.

AT&T will install your ONT device.

Qualifications & exceptions

• Applies where you do not have a Wi-Fi Gateway inside your premises.
• Monthly equipment fee applies if you do not purchase the Equipment from AT&T.

Not stated here

• The text cites Sections 5.6.4 for service-specific equipment, but the supplied text has no Section 5.6.4; this card does not say what that equipment is.

Charges & Financial Obligations · Restriction or exception

AT&T Phone: return Equipment within 21 days or pay its value

When AT&T Phone Service ends for any reason you must return the Equipment, undamaged, to AT&T within 21 calendar days. If it is not returned within 21 days, or is returned damaged, you are charged its value, and AT&T may retain any advance payment or deposit not previously refunded. If the Equipment is returned within 90 days of termination, fees charged for it are refunded (other than fees for damages); no refunds are made for Equipment returned more than 90 days after termination. This also applies if your existing Equipment is replaced or upgraded for any reason.

Supporting quotations

Upon termination of AT&T Phone Service for any reason, you must return the Equipment, undamaged, within 21 calendar days to AT&T.

If the Equipment is not returned within 21 calendar days, or is returned damaged, you will be charged for the value of the Equipment.

If the Equipment is returned within 90 days of termination, any fees charged for the Equipment will be refunded (other than fees for damages). No refunds will be made for any Equipment returned more than 90 days after termination.

this subsection applies if your existing Equipment is replaced or upgraded for any reason.

Qualifications & exceptions

• 21 calendar days to return; refund of Equipment fees only if returned within 90 days, other than damage fees.
• Also applies when Equipment is replaced or upgraded for any reason.

Charges & Financial Obligations · Company practice

AT&T Phone usage charges are billed in the following cycle; partial minutes round up

For AT&T Phone service, nonrecurring and usage-based charges generally billed in the cycle after the transaction include, but are not limited to, international calling (including surcharges for international termination to a wireless number), call trace and overage minutes on defined minutes-of-use plans. Partial minutes are rounded up for per-minute usage charges.

Supporting quotations

nonrecurring and usage-based charges generally billed in the billing cycle following the transaction include, but are not limited to, international calling (including surcharges for international termination to a wireless phone number), call trace, and overage minutes

Partial minutes are rounded up for per-minute usage charges.

Qualifications & exceptions

• Billing in the following cycle is stated as general practice ("generally").
• The listed charges are examples.

Charges & Financial Obligations · Company practice

AT&T Phone - Advanced: billing start, no proration, and a 14-day termination right

Billing begins when the service is activated on the network or 21 days after the equipment ships, whichever is sooner. Recurring charges are billed one month in advance on a 30-day cycle, non-recurring and usage-based charges generally in the following cycle, and the first bill may include pro-rated charges for a partial period. On termination, subject to applicable law, cancellation takes effect on the last day of your billing cycle and there is no prorated credit or refund for remaining days (exceptions for certain promotional periods must be in writing). A fee may apply if you change your service within thirty days of activation or through other change orders. The Fee Schedule is incorporated by reference. Within the first 14 days after activation you may terminate the service for any reason without termination charges.

Supporting quotations

Billing begins when AT&T Phone – Advanced Service is activated on the network or 21 days following the shipment of equipment, whichever is sooner.

You will not receive a prorated credit or refund for any remaining days of AT&T Phone – Advanced Service in your billing cycle after termination.

A fee may apply if you make changes to your AT&T Phone – Advanced Service within thirty (30) days of activation or through other change orders.

The Fee Schedule is incorporated into these Service Terms by this reference.

Within the first 14 days after we activate your AT&T Phone – Advanced Service, you may terminate it for any reason without incurring termination charges.

Qualifications & exceptions

• Billing begins on activation or 21 days after equipment ships, whichever is sooner.
• The 14-day right to terminate without termination charges runs from activation.
• Cancellation is effective at the end of the billing cycle, subject to applicable law.

Not stated here

• The Fee Schedule is a linked document not supplied in this text.

Charges & Financial Obligations · Restriction or exception

Phone - Advanced: you buy and own the Equipment, set it up per the guide, and AT&T disclaims placement problems

AT&T Phone - Advanced requires an AT&T device (the Equipment) inside your premises. You own the Equipment and buy it from AT&T through a one-time charge or, if AT&T offers it, a recurring monthly charge; fees may be in your monthly bill or charged separately, with different taxes and surcharges possibly applying. Equipment AT&T provides may be new or refurbished, anything not provided by AT&T, including batteries, is not AT&T's responsibility and gets no support, and you provide the electrical power. You must install and activate the Equipment following the set-up guide and tools. For best cellular signal it may need to be near a window facing the nearest tower; not following the guide or installing in an unrecommended location, or later relocating it within your address, may degrade or interrupt service, and AT&T is not responsible for interruption or degradation from a less than optimal location. AT&T may charge reasonable shipping and handling fees for replacement Equipment, and repair, replacement or updates may delete stored content, reset personal settings or otherwise alter the Equipment. You must supply a standard touchtone landline telephone (rotary and pulse phones will not work), and depending on location an Outdoor Antenna may be required.

Supporting quotations

You will own the Equipment and will purchase the Equipment from AT&T by paying a one-time charge, or, if the option is made available by AT&T, pay for the Equipment over an extended period of time through a recurring monthly charge on your bill.

Any equipment or software that was not provided to you by AT&T, including batteries, is not AT&T’s responsibility, and AT&T will not provide support or maintenance of it.

AT&T is not responsible for any interruption or degradation of AT&T Phone – Advanced Service as a result of the Equipment being installed in a less than optimal location.

AT&T reserves the right to charge reasonable shipping and handling fees in connection with replacement of the Equipment.

A standard touchtone landline telephone, which you must supply, and which must be connected to the Equipment (rotary and pulse phones will not work)

Depending on your Service location, your AT&T Phone – Advanced Service may require an Outdoor Antenna

Qualifications & exceptions

• Ownership comes with purchase, by a one-time charge or monthly charges if AT&T makes that option available.
• AT&T is not responsible for degradation from installing in a less than optimal location.

Charges & Financial Obligations · Company practice

Residential Internet may have a data allowance with overage; other services can count toward it

Residential Internet Service includes either an unlimited data allowance or a monthly data usage allowance with overage charges for usage above it, with details in your Customer Service Summary or Order Confirmation Letter. Use of certain services, including digital TV features and apps, AT&T Digital Life, home security, home automation and medical alarm systems, whether from AT&T or a third party, may count toward your Internet data usage allowance. The paragraph does not apply to Business Internet Services.

Supporting quotations

The residential Internet Service you purchased includes either an unlimited data allowance or a monthly data usage allowance with overage charges for usage in excess of your allowance.

Use of certain services, including but not limited to digital TV features and apps, AT&T Digital Life, home security, home automation and medical alarm systems, whether provided by AT&T or a third party, may count towards your Internet data usage allowance.

(This paragraph is not applicable to Business Internet Services.)

Qualifications & exceptions

• Applies to residential Internet Service, not Business Internet Services.
• Whether the allowance is unlimited or monthly depends on your Customer Service Summary or Order Confirmation Letter.

Not stated here

• The allowance size and overage charges are in the Customer Service Summary or Order Confirmation Letter, not supplied in this text.

Charges & Financial Obligations · Company practice

Home Wi-Fi equipment may be included; optional equipment costs extra and device compatibility is needed

Depending on the Internet Service, it may include Wi-Fi enabled home networking equipment for Home Wi-Fi (Local Wi-Fi for business customers). AT&T may also offer optional additional equipment such as Wi-Fi Extenders for sale or lease, and unless otherwise expressly specified its amounts are separate from and in addition to your Service charges and may carry additional terms. To use Home or Local Wi-Fi you must have Wi-Fi enabled devices that meet U.S. and Wi-Fi Alliance standards, are compatible with the network generated by the Wi-Fi Equipment and can run IP protocols, and be close enough to the equipment. Actual coverage and quality vary with equipment and device location and conditions around the premises.

Supporting quotations

Depending upon the Internet Service you purchase, your Internet Service may include Wi-Fi enabled home networking equipment

Unless otherwise expressly specified to the contrary, any amounts for the purchase or lease of this additional equipment will be separate from and in addition to amounts payable for your Service.

you must have Wi-Fi enabled devices that (a) meet U.S. and Wi-Fi Alliance standards; (b) are compatible with the Wi-Fi network being generated by the applicable Wi-Fi Equipment; and (c) are capable of running IP and related protocols.

Actual Home Wi-Fi or Local Wi-Fi coverage and quality may vary

Qualifications & exceptions

• Home Wi-Fi equipment inclusion depends on the Internet Service you purchase.
• Additional equipment charges are separate unless otherwise expressly specified.

Charges & Financial Obligations · Company practice

AT&T may provide home network tools and optional services at extra cost

AT&T may provide tools or software to help manage your home network, including apps like Smart Home Manager and network-based services like Smart Security, which count as "Software" under the Agreement, and may offer additional optional security or network management applications for sale or subscription. Unless otherwise expressly specified, the amounts for these additional services are separate from and in addition to your Internet Service charges, and their use may be subject to additional terms.

Supporting quotations

AT&T may provide you with tools or software to assist you in managing one or more aspects of your home network (including apps like AT&T’s Smart Home Manager and network based services like AT&T Smart Security, which software would then be included in the term “Software” as used herein below).

Unless otherwise expressly specified to the contrary, any amounts for the purchase or subscription of these additional services will be separate from and in addition to amounts payable for your Internet Service.

Qualifications & exceptions

• Additional amounts are separate unless otherwise expressly specified.
• Such tools and software are included in the term "Software" used in the Agreement.

Charges & Financial Obligations · Restriction or exception

Internet pricing: card on file, billed in advance, Term Plans and Bundle Discounts

In return for Internet Service you promise to pay, and agree that AT&T may charge your credit or debit card on file for, the charges in subsection 1.9, the Internet Fee Schedule and the listed charges. Billing starts when AT&T has provisioned your Internet Service, and each monthly cycle you are billed in advance at rates in effect at the time. Your plan may include a Term Plan of one or more years or a Bundle Discount for signing up for other services, and you agree to maintain your Service and any bundled services for the applicable term. The plan price is valid until one of these events, when it may revert to the then-current price: your plan term expires; you change your Service address; you drop a required AT&T service; or AT&T exercises a right in the Agreement to terminate your Account's (or a Sub Account's or Authorized User's) use of the Service.

Supporting quotations

you promise to pay—and agree that we may charge your credit or debit card on file with us—the charges described in subsection 1.9, the Internet Fee Schedule, and the following charges:

Billing commences when AT&T has provisioned your Internet Service. During each monthly billing cycle, you will be billed in advance, at our rates in effect at the time

You agree to maintain your Service and any bundled services for the applicable term of the Term Plan or Bundle Discount, as applicable.

the price of your Service may revert to the then-current price for such Service: (1) the term of your plan expires; (2) you change your current Service address to another Service address; (3) you drop one of the AT&T services that you were required to purchase to receive the special rate; or (4) AT&T exercises a right under this Agreement to terminate your Account’s (or any associated Sub Account’s or Authorized User’s) use of the Service.

Qualifications & exceptions

• The price may revert to the then-current price on any of the four listed events.
• You agree to maintain bundled services for the applicable term of the Term Plan or Bundle Discount.

Not stated here

• The Internet Fee Schedule is a linked document not supplied in this text.

Charges & Financial Obligations · Restriction or exception

Internet early termination fee if you cancel, or AT&T terminates for misconduct, before term end

If before the end of any applicable term either you cancel your Internet Service or AT&T terminates it for misconduct under subsection 1.5, you are subject to any early termination fee specified in your Customer Service Summary, Order Confirmation Letter or applicable fee schedule.

Supporting quotations

If before the end of any applicable term, either you cancel your Internet Service or we terminate it for misconduct pursuant to subsection 1.5, you will be subject to any early termination fee specified in your Customer Service Summary, Order Confirmation Letter, or applicable fee schedule.

Qualifications & exceptions

• Applies only if there is an applicable term and a fee is specified in your Customer Service Summary, Order Confirmation Letter or fee schedule.

Not stated here

• The amount is in the Customer Service Summary, Order Confirmation Letter or fee schedule, which are not supplied in this text.

Charges & Financial Obligations · Restriction or exception

Restoring suspended Internet Service: pay past-due amounts and a restoral fee of up to $50

If you or AT&T suspends a Service for a reason set out in the Agreement (other than AT&T's loss of access, a Capacity Limitation Event or a conversion from older Internet technology), you must make satisfactory arrangements to pay all past due amounts to have the Service restored. You also pay a Service Restoral Fee of no more than $50 per incident of suspension or termination of a particular Service, subject to applicable law and except as expressly agreed in writing; the applicable fee schedules give the amount for your Service, and the fee is assessed on the next monthly bill after service resumes.

Supporting quotations

If either you or AT&T suspends a Service for any reason set forth herein (other than due to AT&T’s loss of access, a Capacity Limitation Event, or a conversion from older Internet Technology), you must make satisfactory arrangements to pay all past due amounts in order to have that Service restored.

You will also be required to pay a Service Restoral Fee of no more than $50 per incident of suspension or termination of a particular Service (subject to applicable law and except as may otherwise have been expressly agreed in writing).

The Restoral Fee will be assessed on the next monthly bill you receive following the resumption of Service.

Qualifications & exceptions

• Does not apply to suspensions due to AT&T's loss of access, a Capacity Limitation Event or a conversion from older Internet technology.
• The fee is no more than $50 per incident, subject to applicable law and except as expressly agreed in writing.

Not stated here

• The Internet fee schedules that give the exact restoral fee are linked and not supplied in this text.

Charges & Financial Obligations · Company practice

Internet bills: monthly bill or card; online bill by default

Monthly charges may be billed through a monthly AT&T bill or to a credit card, though credit card billing is not available for AT&T High Speed Internet Direct. AT&T Internet customers automatically receive an online bill unless they notify AT&T they want a paper bill. To use online billing you register online to set up a personal AT&T account with a billing email address, and can then view and pay your bill online with your username and password.

Supporting quotations

Credit card billing is not available for AT&T High Speed Internet Direct. AT&T Internet customers will automatically receive an online bill unless you specifically notify us that you want to receive a paper bill

You must register online to establish a personal AT&T account and provide a billing email address.

Qualifications & exceptions

• Credit card billing is not available for AT&T High Speed Internet Direct.
• Online bills are the default unless you notify AT&T that you want a paper bill.

Charges & Financial Obligations · Restriction or exception

AT&T Equipment repair, replacement fees, visit charges and tampering

AT&T Equipment is new or fully inspected and tested refurbished. AT&T repairs or replaces damaged AT&T Equipment as it deems necessary and may charge you a fee, and repair or replacement may delete stored content, reset personal settings or otherwise alter functionality. You pay service charges for visits when the request results from causes not attributable to AT&T or its subcontractors, including unwillingness to complete requested troubleshooting. If you own the equipment, or it is damaged by your intentional acts, negligence or use inconsistent with the Agreement as determined by AT&T, you are responsible for the price of repair or replacement, and tampering such as opening and attempting to modify it is treated as damage due to your intentional acts or negligence. You agree to use the equipment only for its intended use and not on another AT&T or non-AT&T network, with reasonable care.

Supporting quotations

Any AT&T Equipment, including modems, routers, antennas, or gateways, will be either a new or a fully inspected and tested refurbished unit.

AT&T will repair or replace damaged AT&T Equipment as AT&T deems necessary and may charge you a fee for repair or replacement of the equipment.

You will be responsible for payment of service charges for visits by AT&T or its subcontractors to your premises when a service request results from causes not attributable to AT&T or its subcontractors

If the AT&T Equipment was damaged due to your intentional acts, negligence, or use inconsistent with this Agreement, as determined by AT&T, you will be responsible for the price of repair or replacement.

Any tampering with the AT&T Equipment, including, for example, opening and attempting to modify the Equipment will be treated as damage due to your intentional acts or negligence.

Qualifications & exceptions

• Whether damage was due to your intentional acts, negligence or inconsistent use is determined by AT&T.
• Tampering is treated as damage due to your intentional acts or negligence.

Charges & Financial Obligations · Restriction or exception

Return AT&T Equipment within 21 days or pay a Non-Return Equipment Fee

Except as otherwise provided, AT&T Equipment must be returned undamaged within twenty-one calendar days after your Service terminates for any reason. If it is not returned in that time, or is returned damaged, you are charged a Non-Return Equipment Fee, and AT&T may retain any advance payment or deposit not previously refunded. If all AT&T Equipment is returned within six months of termination, fees charged for it are refunded (other than fees for damages); no refunds are made for Equipment returned more than six months after termination. This also applies if your existing Equipment is replaced or upgraded for any reason.

Supporting quotations

AT&T Equipment must be returned to AT&T undamaged, within twenty-one (21) calendar days after your Service is terminated for any reason.

If Equipment is not returned within twenty-one (21) calendar days, or is returned damaged, you will be charged a Non-Return Equipment Fee.

If all AT&T Equipment is returned within six (6) months of termination, any fees charged for such AT&T Equipment will be refunded (other than fees for damages).

This subsection also applies if your existing Equipment is replaced or upgraded for any reason.

Qualifications & exceptions

• 21 calendar days to return; refunds of equipment fees only if all equipment is returned within six months, other than damage fees.
• Also applies when Equipment is replaced or upgraded for any reason.

Not stated here

• The amount of the Non-Return Equipment Fee is not stated in this text.

Charges & Financial Obligations · Restriction or exception

Wired Internet Equipment: Wi-Fi Gateway, ONT or iNID, with a monthly fee after the one-year warranty

AT&T makes available certain equipment for Wired Internet, which may include a Wi-Fi Gateway inside your premises, an Optical Network Terminal where AT&T's fiber network terminates (inside or outside your premises, in your garage or a central MTU location), and an Intelligent Network Interface Device that provides your services if you do not have a gateway, collectively called Internet Equipment. If you have not bought Internet Equipment from AT&T, or equipment you previously bought is beyond the one-year warranty period from installation and needs replacement, you agree to pay the monthly equipment fee applicable to your Service as part of your purchase or continued use of the Service. Equipment fees and purchase options depend on the AT&T Services or rate plans you order and the installation options you choose.

Supporting quotations

AT&T will make available to you certain equipment, which may include one or more of the following:

a Wi-Fi Gateway (“WG”) located inside your premises;

(which provides your services if you do not have a gateway),

If you have not purchased Internet Equipment from AT&T or if previously purchased Internet Equipment is beyond the one-year (1-year) warranty period (from date of installation) and requires replacement, then you agree to pay the monthly equipment fee applicable to your Service for the Internet Equipment

Equipment fees and purchase options depend on the AT&T Services and/or rate plans you order and the installation options you choose.

where AT&T’s fiber network terminates, which may be located inside your premises, on the outside of your premises, in your garage, or in a central location in a MTU environment; and

Qualifications & exceptions

• The monthly equipment fee applies if you have not purchased Internet Equipment from AT&T or purchased equipment is beyond the one-year warranty period and needs replacement.
• Which equipment applies depends on your service.

Not stated here

• The monthly equipment fee amount is not stated in this text; the linked equipment pages are not supplied.

Charges & Financial Obligations · Company practice

Optional Internet equipment costs extra and may carry extra terms

AT&T may make available additional, optional internet related equipment for sale or lease, such as Wi-Fi Extenders. Unless otherwise expressly specified, amounts for buying or leasing it are separate from and in addition to your Service charges, and its use may be subject to additional terms and conditions.

Supporting quotations

Unless otherwise expressly specified to the contrary, any amounts for the purchase or lease of this additional equipment will be separate from and in addition to amounts payable for your Service.

Qualifications & exceptions

• Additional amounts apply unless otherwise expressly specified.

Charges & Financial Obligations · Restriction or exception

Return the Wi-Fi Gateway and AT&T Equipment within 21 days; iNID hub and ONT are not returned

If your Internet Service is provided by an iNID, you should not return the iNID home networking hub (the model number given) or the ONT. AT&T owns the Wi-Fi Gateway and any other AT&T Equipment, and remains the owner on termination. Unless AT&T tells you otherwise in writing, you must return the Gateway and any other AT&T Equipment undamaged within 21 calendar days. If not returned in time or returned damaged, you may be charged the replacement value and/or the applicable Equipment Non-return Fee. Return of additional or optional equipment may follow different rules communicated when you buy or return it.

Supporting quotations

If your Internet Service is provided by an iNID, you should not return the iNID home networking hub

AT&T is the owner of the WG and any other AT&T Equipment.

Unless we tell you otherwise in writing, you must return the WG and any other AT&T Equipment, undamaged, within 21 calendar days to AT&T.

you may be charged for the replacement value of the WG or other AT&T Internet Equipment and/or the applicable Equipment Non-return Fee.

Qualifications & exceptions

• Applies unless AT&T tells you otherwise in writing.
• The iNID home networking hub and ONT are not returned for iNID-provided service.
• Charges are "may be" for replacement value and/or the Equipment Non-return Fee.

Not stated here

• The amount of the Equipment Non-return Fee is not stated in this text.

Charges & Financial Obligations · Restriction or exception

Return the Wi-Fi Gateway; you own the Outdoor Antenna and APS and indemnify AT&T for them

On termination for any reason AT&T remains the owner of the Wi-Fi Gateway, and you must return it undamaged within 21 calendar days; if not returned in time, or returned damaged, you are charged its replacement value. Although the Outdoor Antenna and Antenna Power Supply are AT&T Equipment during the term, you are considered their owner for all other purposes and need not return them; they remain where installed and you are solely responsible for their future service, care, maintenance and removal, which should be done by an experienced professional. AT&T has no ongoing duty to service, maintain or remove them after termination and no liability related to them, and you agree to indemnify and hold AT&T and related persons harmless from any claim or demand made after termination of Service arising out of or related to them, including personal injury, property damage, wear and tear or equipment degradation.

Supporting quotations

Upon termination of your Service for any reason, AT&T will remain the owner of the WG, and you must return the WG, undamaged, within 21 calendar days to AT&T.

If the WG is not returned within 21 calendar days, or is returned damaged, you will be charged for the replacement value of the WG.

you will be considered the owner of the Outdoor Antenna and APS for all other purposes and you will not need to return the Outdoor Antenna and APS to AT&T upon termination of your Fixed Wireless Internet Service.

AT&T will have no ongoing duty, obligation, or responsibility to perform any service, care, or maintenance on the Outdoor Antenna and/or APS or to uninstall or remove the Outdoor Antenna and/or APS after termination of the Service.

You agree to indemnify and hold AT&T and its subsidiaries, affiliates, officers, agents, licensors, employees, sub-contractors, and partners harmless from any claim or demand, made after termination of Service, arising out of or related to the Outdoor Antenna and/or APS

Qualifications & exceptions

• The Wi-Fi Gateway must be returned within 21 calendar days; the antenna and power supply need not be returned.
• The indemnity covers claims made after termination of Service.

Charges & Financial Obligations · Restriction or exception

Internet Air: return the Wi-Fi Gateway within 21 days or pay a non-return fee

On termination for any reason AT&T remains the owner of the Wi-Fi Gateway and you must return it undamaged within 21 calendar days. If it is not returned in that time, or is returned damaged, you are charged an equipment non-return fee, with details in the Internet Fee Schedule.

Supporting quotations

AT&T will remain the owner of the WG, and you must return the WG, undamaged, within 21 calendar days to AT&T.

If the WG is not returned within 21 calendar days, or is returned damaged, you will be charged an equipment non-return fee.

Qualifications & exceptions

• 21 calendar days to return the Wi-Fi Gateway.

Not stated here

• The amount of the equipment non-return fee is in the Internet Fee Schedule, which is not supplied in this text.

Charges & Financial Obligations · User right or choice

Access from AT&T: the underlying service's terms apply, with no term commitment, deposit or basic installation fee

Other terms applicable to your Access from AT&T program depend on the Qualifying Home Internet Service you receive. In general you are subject to all the terms applicable to the Service Type into which that service falls. You will not be required to make any annual or monthly term commitments, to provide a deposit to initiate installation or activation of the service, or to pay an installation fee associated with the basic installation of the service.

Supporting quotations

In general, you will be subject to all the terms applicable to the Service Type into which your Qualifying Home Internet Service falls. However, you will not be required to:

make any annual or monthly term commitments;

provide a deposit in order to initiate installation or activation of the Qualifying Home Internet Service; or

pay an installation fee associated with the basic installation of the Qualifying Home Internet Service.

Qualifications & exceptions

• The waivers cover term commitments, deposits and the basic installation fee only.
• All other terms of the underlying Service Type apply in general.

Charges & Financial Obligations · Restriction or exception

Business Internet: reimbursement for time, materials and expenses if an order is cancelled before service starts

If, before the service commencement date, you cancel an order for or terminate any Business Internet Service or component (other than as permitted for default by AT&T), or AT&T cancels or terminates it for cause, you reimburse AT&T for time, materials and expenses incurred before the effective date of the cancellation or termination, plus any third-party charges resulting from it.

Supporting quotations

If, before the service commencement date, either you cancel an order for or terminate any Business Internet Service or service component (other than as permitted for default by AT&T) or AT&T cancels an order for or terminates any such Service or service component for cause

you will reimburse AT&T for time, materials, and expenses incurred before the effective date of such cancellation or termination, plus any third-party charges resulting from the cancellation or termination.

Qualifications & exceptions

• Applies before the service commencement date.
• Does not apply where cancellation is as permitted for default by AT&T.

Charges & Financial Obligations · Company practice

OneConnect is a recurring 30-day subscription with AutoPay; the first term may be shorter

AT&T OneConnect Service and selected add-on services are offered on a recurring 30-day subscription basis (Subscription Term) and require enrollment in AutoPay; add-ons may have additional or different terms. Each plan stays valid for thirty days at the applicable rate. The day the first payment is charged counts as the first full day of the Subscription Term regardless of when you activate additional wireless lines or complete internet installation, so the initial Subscription Term may be fewer than thirty days.

Supporting quotations

AT&T OneConnect Service and any selected add-on services are offered on a recurring 30-day subscription basis (“Subscription Term”) and requires enrollment in AutoPay.

The day on which the first payment is charged for your AT&T OneConnect plan counts as the first full day of the 30-day Subscription Term, regardless of the date on which you activate any additional wireless lines or complete internet installation.

the initial Subscription Term may be fewer than thirty (30) days during your first month of service.

Qualifications & exceptions

• The first Subscription Term may be shorter than thirty days.
• Add-on services may have different terms.

Charges & Financial Obligations · Restriction or exception

OneConnect first payment follows line activation and install steps; order cancels after seven days

AT&T will not provide monthly bills. If your address is eligible for customer self-installation, your first payment is charged after you activate at least one wireless voice line and request your home internet self-installation kit. If it is not eligible, the first payment is charged after you activate at least one wireless voice line and schedule installation. Either way, if both events have not occurred within seven days after you sign up, your order is cancelled and Wireless Service activated on any Devices is deactivated.

Supporting quotations

AT&T will not provide you with monthly bills.

You activate at least one wireless voice line; and

You request your AT&T Home Internet Service self-installation kit.

You activate at least one wireless voice line; and

You schedule the installation of your AT&T OneConnect Home Internet Service.

if both of these events have not occurred within seven (7) days after you sign up for AT&T OneConnect Services, then your order for AT&T OneConnect Services will be cancelled and Wireless Service activated on any Devices will be deactivated.

If your address is not eligible for customer self-installation, your first payment will be charged to your payment method after both of the following occur:

Qualifications & exceptions

• Two events must both occur within seven days of signing up, or the order is cancelled and wireless service deactivated.

Charges & Financial Obligations · Restriction or exception

OneConnect: pay in advance, seven-day grace period, no refunds, and remedies apply to the whole account

You must pay the full subscription charge for your OneConnect plan in advance of each Subscription Term, and by paying you may access the Services for that term. If your automatic payment method fails, service may continue for up to seven calendar days from the start of the term (a Grace Period) while the failure is addressed; if charges cannot be processed or a bank draft or transfer is returned for insufficient funds after the Grace Period, AT&T cancels your Service. Except as expressly stated, amounts paid are not transferable, refundable or redeemable for cash. When your Account is cancelled AT&T re-assigns the associated phone number, which may no longer be available to you. Where AT&T has a remedy such as termination or suspension under a part of the Agreement specific to Wireless or Internet Services, it may exercise that remedy against all OneConnect Services connected with your Account.

Supporting quotations

You must pay the full subscription charge for your AT&T OneConnect plan in advance of each Subscription Term.

If your automatic payment method fails for your Subscription Term, your AT&T OneConnect Service may continue for up to seven calendar days from the start of the Subscription Term while the failure is addressed (a “Grace Period”).

after the Grace Period, we will cancel your Service.

Except as expressly stated in this Agreement, amounts paid for Service charges are not transferable, refundable, or redeemable for cash.

When your Account is cancelled, we will re-assign the phone number associated with your Account, and that phone number and/or identification number associated with your Account may no longer be available to you.

AT&T may exercise that remedy with respect to all AT&T OneConnect Services connected with your Account.

Qualifications & exceptions

• Grace Period is up to seven calendar days from the start of the Subscription Term.
• Amounts paid are not refundable except as expressly stated.
• A remedy under a Wireless or Internet part can be applied to all OneConnect Services on the Account.

Charges & Financial Obligations · Permission or license

OneConnect requires autopay; cancelling it cancels service at the end of the term

OneConnect requires enrollment in automatic credit-card billing, automatic payment or electronic funds transfer, described further in Section 1.9.5. You certify you own the payment method, authorize AT&T to store the information, and authorize it to automatically charge the monthly Service amount each month on the date shown in your online account. You can cancel the authorization online, but if you do your OneConnect Service is cancelled at the end of your current Subscription Term.

Supporting quotations

AT&T OneConnect requires enrollment in automatic credit-card billing, automatic payment, or electronic funds transfer

authorize us to automatically charge the amount of your monthly Service each month on the date indicated in your online account.

If you do so, your AT&T OneConnect Service will be cancelled at the end of your current Subscription Term.

Qualifications & exceptions

• Cancelling the autopay authorization cancels the Service at the end of the current Subscription Term.

Charges & Financial Obligations · Company practice

OneConnect hotspot data add-on: monthly renewal, 128 Kbps after allowance, U.S. only

A hotspot data add-on can be added after initial setup to each eligible wireless line separately, and is available until the end of the Subscription Term in which it is added. It renews monthly and is charged with the monthly plan charge unless you cancel. After the high-speed hotspot allowance is used, hotspot speeds are reduced to a maximum of 128 Kbps for the rest of the 30-day plan period, at which speed hotspot use is impacted and not fully functional. Unused high-speed data does not carry over. Limits: coverage in the U.S. only; compatible devices are smartphones and tablets only, and wearables are not eligible.

Supporting quotations

Add-on renews monthly thereafter and will be charged together with the applicable OneConnect monthly plan charge unless you cancel.

After the high-speed data allowance on hotspot is used, hotspot data speeds are reduced to a max of 128 Kbps for rest of 30-day plan period.

Limits: Coverage in U.S. only. Compatible devices: Smartphones and tablets only. Wearables are not eligible.

Qualifications & exceptions

• Renews monthly unless you cancel.
• U.S. coverage only; smartphones and tablets only.

Charges & Financial Obligations · Restriction or exception

OneConnect Internet Equipment stays AT&T's, may not be moved, and must be returned within 21 days

AT&T provides a Wi-Fi Gateway and may provide additional equipment such as Wi-Fi Extenders (Internet Equipment), which is and remains AT&T's property. You may not move it to another address without notifying AT&T and confirming service availability. On termination or cancellation of OneConnect Service for any reason you must return all Internet Equipment, undamaged, to AT&T within twenty-one calendar days.

Supporting quotations

This Internet Equipment is and will remain the property of AT&T.

You may not move the Internet Equipment to another address without notifying AT&T and confirming service availability.

you must return all Internet Equipment, undamaged, to AT&T within twenty-one (21) calendar days.

Qualifications & exceptions

• Moving the Internet Equipment requires notifying AT&T and confirming service availability.
• Return is due within twenty-one calendar days of termination or cancellation.

Not stated here

• The text does not state a fee for failing to return the equipment in this section.

Charges & Financial Obligations · Company practice

Build-a-Plan is a monthly subscription with AutoPay and no monthly bills

Build-a-Plan Service is offered on a recurring monthly subscription basis (Subscription Term) and requires AutoPay enrollment. Your plan remains valid for one month at the applicable rate plus taxes and fees and expires at 11:59 p.m. Central on the last day of the term, and the day the first payment is charged counts as the first full day. AT&T will not provide monthly bills; you access your Account on its website or app and are considered to have received notices provided through your Account. Your first payment is charged on activation of your plan. Charges may include access, usage, feature and add-on charges, government taxes and fees AT&T must collect and remit, other fees listed online, and surcharges AT&T collects and retains such as Federal or State Universal Service fees, regulatory charges and taxes or fees on gross receipts, sales or property. Certain optional charges, such as Third-Party Charges, or features that need additional charges may not be available to Build-a-Plan customers.

Supporting quotations

AT&T Build-a-Plan Service is offered on a recurring monthly subscription basis (“Subscription Term”) and requires enrollment in AutoPay.

The day on which the first payment is charged for your AT&T Build-a-Plan plan counts as the first full day of the monthly Subscription Term.

AT&T will not provide you with monthly bills.

AT&T Build-a-Plan Service customers are considered to have received notices provided through your Account.

Your first payment will be charged to your payment method upon activation of your AT&T Build-a-Plan plan.

surcharges that we collect and retain from our customers that include, but are not limited to, Federal or State Universal Service fees, regulatory charges, and government taxes or fees imposed on gross receipts, sales and/or property that we incur in providing services to our customers.

Certain optional charges (such as Third--Party Charges) or features that require additional charges may not be available to AT&T Build-a-Plan customers.

Qualifications & exceptions

• Notices provided through your Account are treated as received.
• Charges listed are examples ("may include but are not limited to").

Not stated here

• The online fee schedule is not supplied in this text.

Charges & Financial Obligations · Restriction or exception

Build-a-Plan: pay in advance, service cancels if autopay fails, no refunds

You must pay the full subscription charge in advance of each Subscription Term, and by paying you may access the Services for that term. If your automatic payment method fails for a term, AT&T cancels your Service; unlike OneConnect, no grace period is stated. Except as expressly stated, amounts paid are not transferable, refundable or redeemable for cash. When your Account is cancelled AT&T re-assigns the associated phone number, which may no longer be available to you. Where AT&T has a remedy such as termination or suspension under a part of the Agreement specific to Wireless Services, it may apply that remedy to all Build-a-Plan Services connected with your Account.

Supporting quotations

You must pay the full subscription charge in advance of each Subscription Term. If your automatic payment method fails for your Subscription Term, we will cancel your Service.

Except as expressly stated in this Agreement, amounts paid for Service charges are not transferable, refundable, or redeemable for cash.

When your Account is cancelled, we will re-assign the phone number associated with your Account, and that phone number and/or identification number associated with your Account may no longer be available to you.

AT&T may exercise that remedy with respect to all AT&T Build-a-Plan Services connected with your Account.

Qualifications & exceptions

• No grace period is stated for a failed automatic payment in this section.
• Amounts paid are not refundable except as expressly stated.

Charges & Financial Obligations · Permission or license

Build-a-Plan requires autopay; cancelling it cancels service at the end of the term

Build-a-Plan requires enrollment in automatic credit-card billing, automatic payment or electronic funds transfer, described further in Section 1.9.5. You certify you own the payment method, authorize AT&T to store it, and authorize it to automatically charge the monthly Service amount each month on the date shown in your online account. You can cancel the authorization online, but if you do your Build-a-Plan Service is cancelled at the end of your current Subscription Term.

Supporting quotations

AT&T Build-a-Plan requires enrollment in automatic credit-card billing, automatic payment, or electronic funds transfer

authorize us to automatically charge the amount of your monthly Service each month on the date indicated in your online account.

If you do so, your AT&T Build-a-Plan Service will be cancelled at the end of your current Subscription Term.

Qualifications & exceptions

• Cancelling the autopay authorization cancels the Service at the end of the current Subscription Term.

Charges & Financial Obligations · Restriction or exception

Build-a-Plan Add-Ons: set terms, active term required, forfeited on cancellation, data used first

Add-Ons are good for the length of time specified at purchase and expire at 11:59 p.m. Central on the last day of the term; the activation day counts as the first full day. You need an active Subscription Term to purchase, use or renew an Add-On, and if the Account is cancelled before the last day the remaining Add-On Services are forfeited. When you add a data Add-On to a plan with a data allotment, usage first applies to the Add-On and then to the base plan, and remaining Add-On data continues until used or expired.

Supporting quotations

Add-Ons are good for the length of time specified at purchase. Add-Ons expire at 11:59 p.m. C.S.T. on the last day of the Add-On term.

You must have an active Subscription Term to purchase, use, or renew an Add-On. If the Account is cancelled before the last day, the remaining Add-On Services will be forfeited.

usage will first apply to the Add-On, then to your base plan. Remaining Add-On data continues until it is used or expires.

Qualifications & exceptions

• An active Subscription Term is required to purchase, use or renew an Add-On.
• Remaining Add-On Services are forfeited if the Account is cancelled before the last day.

Charges & Financial Obligations · Restriction or exception

Prepaid international calling add-ons: standard rates elsewhere and a purchase limit

Countries or destinations not included in International Calling Add-Ons are charged standard pay-per-use international long distance rates. International Calling Add-Ons with an allotment of minutes may not be purchased more than twice in any 30-day period, or AT&T reserves the right to block international calling and/or suspend or terminate your Prepaid service. The International Travel Add-On requires an HD Voice capable device and an active monthly plan. The Prepaid WHS International Long Distance Add-On has an allotment of minutes from the U.S. to specific countries and can only be added to AT&T Prepaid Wireless Home Phone or Wireless Home Phone & Internet Monthly plans.

Supporting quotations

Countries and/or call destinations not included in International Calling Add-Ons are charged at standard pay-per-use rates for international long distance.

International Calling Add-Ons with an allotment of minutes may not be purchased more than twice within any 30-day period, or AT&T reserves the right to block international calling and/or suspend or terminate your AT&T Prepaid service.

Requires an HD Voice capable device and an active monthly plan.

This Add-On can only be added to AT&T Prepaid Wireless Home Phone or Wireless Home Phone & Internet Monthly plans.

Qualifications & exceptions

• No more than two purchases of an allotment-based International Calling Add-On in any 30-day period.
• International Travel Add-On needs an HD Voice capable device and an active monthly plan.
• The WHS add-on is only for Prepaid Wireless Home Phone or Wireless Home Phone & Internet Monthly plans.

Not stated here

• The country lists and rates are on linked pages not supplied in this text.

Charges & Financial Obligations · Restriction or exception

Prepaid messaging charges, no international data roaming, and data-only plan devices

Pay-per-use text, picture and video messaging is charged per message sent or received, whether read or unread, delivered or undelivered, solicited or unsolicited. International data roaming is not available on AT&T Prepaid plans, except plans that include use of plan data in Mexico and Canada. Data only plans are available for use on eligible smartphones, tablets and stand-alone mobile hotspot devices only.

Supporting quotations

There is a charge per message sent or received, whether read or unread, delivered or undelivered, solicited or unsolicited.

International data roaming is not available on AT&T Prepaid plans (except plans that include use of plan data in Mexico and Canada).

Data only plans are available for use on eligible smartphones, tablets, and stand-alone mobile hotspot devices only.

Qualifications & exceptions

• International data roaming is excluded unless the plan includes plan data use in Mexico and Canada.
• Data only plans work only on eligible smartphones, tablets and stand-alone hotspot devices.