Wireless Plan Terms

Legal Rights & Agreement Rules · Context

Most disputes go to informal resolution, small claims or individual arbitration

The Agreement requires you and AT&T to resolve most disputes through an informal process, in small claims court, or through arbitration on an individual basis rather than through jury trials or class actions. Arbitration is described as a less formal alternative to a lawsuit in which a neutral arbitrator decides the dispute, applies the same law, can award the same individualized remedies a court could, uses streamlined procedures and discovery, and issues a legally binding decision subject to limited court review.

Supporting quotations

It requires you and AT&T to resolve most disputes through an informal process, in small claims court, or through arbitration on an individual basis rather than jury trials or class actions.

The informal dispute resolution process gives you the opportunity to explain what happened to someone in, or working with, our legal department.

The arbitrator’s decision is legally binding, and it is subject to limited review by courts.

Qualifications & exceptions

• Applies to "most" disputes; later subsections set exceptions such as small claims and bodily injury.

Legal Rights & Agreement Rules · Restriction or exception

You and AT&T agree to arbitrate all disputes, except bodily injury or death

To the greatest extent permitted under the Federal Arbitration Act, you and AT&T agree to arbitrate all disputes and claims between you and AT&T, except claims arising from bodily injury or death. The scope is meant to be read broadly and includes claims in contract, tort, fraud, misrepresentation or any statutory or common-law theory; claims that arose before this or any prior Agreement (including advertising claims); claims for mental or emotional distress not arising out of bodily injury; claims that are currently the subject of purported class action litigation in which you are not a member of a certified class; and claims that arise after the Agreement ends.

Supporting quotations

AT&T and you agree to arbitrate all disputes and claims between you and AT&T, except for claims arising from bodily injury or death.

claims arising out of or relating to any aspect of the relationship between us, whether based in contract, tort, fraud, misrepresentation, or any other statutory or common-law legal theory;

claims that arose before the existence of this or any prior Agreement (including, but not limited to, claims relating to advertising);

claims for mental or emotional distress or injury not arising out of bodily injury;

claims that are currently the subject of purported class action litigation in which you are not a member of a certified class; and

claims that may arise after the termination of this Agreement.

This arbitration provision does not preclude you from bringing issues to the attention of federal, state, or local agencies

Qualifications & exceptions

• Excludes claims arising from bodily injury or death.
• Subject to the small claims option (separate card) and the right to bring issues to federal, state or local agencies, which the arbitration provision does not preclude.
• Informal dispute resolution must be completed before an arbitration can begin (see the small claims card and subsection 1.3.2.2).

Not stated here

• Linked forms and pages mentioned in later subsections (for example on att.com or jamsadr.com) are not supplied in this text, so this card says nothing about their contents.

Cross-references

• has exception (model-proposed): Either side may use small claims court instead of arbitration — Either side may bring or elect to have a dispute heard in small claims court even though the arbitration provision otherwise covers all disputes, while it stays an individual claim in that court.

Legal Rights & Agreement Rules · Context

Section 1.3 reaches affiliates, officers and all users

In Section 1.3, "AT&T" or "we" includes AT&T’s past, present and future parents, subsidiaries, affiliates and related entities, and their officers, agents, employees, licensors, predecessors, successors and assigns. "You" includes your past, present and future parents, subsidiaries, affiliates, related entities, agents, employees, predecessors, successors and assigns, and all authorized or unauthorized users or beneficiaries of AT&T Services or products under past, present or future Agreements between you and AT&T.

Supporting quotations

References in Section 1.3 to “AT&T” or “we” include our past, present, and future parents, subsidiaries, affiliates, and related entities

all authorized or unauthorized users or beneficiaries of AT&T Services or products under past, present, or future Agreements between you and AT&T.

Qualifications & exceptions

• Defines "AT&T" and "you" only for references in Section 1.3.

Legal Rights & Agreement Rules · User right or choice

Either side may use small claims court instead of arbitration

Despite the arbitration provision, you or AT&T may bring a dispute, or elect to have it heard, in the small claims court for the county (or parish) of your billing address. Such disputes are not subject to arbitration only while they remain in that court and advance only individual (non-class, non-representative) claims seeking individualized relief. The small claims court first decides whether the dispute is within its jurisdictional limits; otherwise a court of competent jurisdiction decides. A small claims proceeding also cannot begin until the informal resolution period has ended.

Supporting quotations

either you or AT&T may bring a dispute or elect to have a dispute heard in the small claims court for the county (or parish) of your billing address.

Disputes submitted to small claims court are not subject to arbitration, so long as they remain in that court and advance only individual (non-class, non-representative) claims seeking individualized requests for relief.

Any arbitration or small claims court proceeding cannot begin until after the Informal Resolution Period has ended.

Qualifications & exceptions

• Court is the one for the county (or parish) of your billing address.
• Only individual, non-class, non-representative claims seeking individualized relief; it stays outside arbitration only while it remains in small claims court.
• Cannot begin until the Informal Resolution Period has ended.

Cross-references

• exception to (model-proposed): You and AT&T agree to arbitrate all disputes, except bodily injury or death — Either side may bring or elect to have a dispute heard in small claims court even though the arbitration provision otherwise covers all disputes, while it stays an individual claim in that court.
• qualified by (model-proposed): Arbitration or small claims cannot start until informal process ends — A small claims proceeding, like an arbitration, cannot begin until the Informal Resolution Period has ended.

Legal Rights & Agreement Rules · Restriction or exception

Federal Arbitration Act governs; provision survives termination

The Agreement states that it evidences a transaction in interstate commerce, so the substantive and procedural provisions of the Federal Arbitration Act, not state arbitration law, govern interpretation and enforcement of the arbitration provision. The arbitration provision survives termination of the Agreement. The provision also does not stop you from bringing issues to federal, state or local agencies such as the FCC, which can, if the law allows, seek relief against AT&T on your behalf.

Supporting quotations

the substantive and procedural provisions of the Federal Arbitration Act govern the interpretation and enforcement of this arbitration provision (not state arbitration law).

This arbitration provision will survive termination of this Agreement.

This arbitration provision does not preclude you from bringing issues to the attention of federal, state, or local agencies

Qualifications & exceptions

• Agencies can seek relief for you only if the law allows.

Legal Rights & Agreement Rules · Procedure

A written Notice of Dispute is the first step

If customer service cannot resolve a concern, the first step is a written Notice of Dispute. AT&T will likewise send you a Notice at your billing address if it has a dispute with you. A Notice to AT&T may be sent by U.S. mail or professional courier to the Legal Department Notice Address in Dallas, Texas, or submitted electronically. It must include everything the Notice form asks for, including claimant name, address and phone, the Account number, the services involved, the nature and basis of the claim, and the specific relief sought with the basis for calculations. It must be personally signed by you (or by an AT&T representative if AT&T is the claimant). Before AT&T discusses or shares Account information with anyone other than you, including an attorney, you must provide authentication and consent.

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the first step in the dispute resolution process is to send a written Notice of Dispute (“Notice”).

The Notice must include all of the information requested on the Notice form, including:

The Notice must be personally signed by you (if you are the claimant) or by an AT&T representative (if we are the claimant).

you must provide your authentication and consent before we discuss or share your Account information with anyone other than you, including an attorney

Qualifications & exceptions

• Must be personally signed by the claimant.
• Authentication and Consent is required before AT&T discusses Account information with anyone other than you, including an attorney.

Not stated here

• The Notice form and the online submission page are linked from att.com and are not supplied in this text, so this card cannot say what else the form requires.

Legal Rights & Agreement Rules · Procedure

60-day investigation period, settlement conference and tolling

The party sending the Notice must give the other party 60 days after receiving a complete Notice (including Authentication and Consent, if required) to investigate. During that time the receiving party may request an individualized phone call or videoconference to discuss settlement (an Informal Settlement Conference). Both sides must cooperate in good faith to schedule it, it may occur after the 60 days, you and an AT&T representative must personally participate unless otherwise agreed in writing, and lawyers may also participate. Any applicable statute of limitations or contractual limitations period is tolled for the claims and relief in the Notice during the Informal Resolution Period, which runs from receipt of the Notice through the later of 60 days after receipt or completion of the conference if timely requested.

Supporting quotations

The party sending the Notice must give the other party 60 days after receiving a complete Notice (including Authentication and Consent, if required) to investigate the claim.

You and an AT&T representative must personally participate unless otherwise agreed in writing.

Any applicable statute of limitations or contractual limitations period will be tolled for the claims and requested relief in the Notice during the “Informal Resolution Period.”

through the later of (1) 60 days after receipt of the Notice, or (2) the date the Informal Settlement Conference is completed, if timely requested.

Qualifications & exceptions

• The period starts only when a complete Notice (with Authentication and Consent, if required) is received.
• The conference must be timely requested to extend the period.
• Tolling covers only the claims and requested relief in the Notice.

Legal Rights & Agreement Rules · Restriction or exception

Arbitration or small claims cannot start until informal process ends

Any arbitration or small claims court proceeding cannot begin until the Informal Resolution Period has ended; subsection 1.3.2.7 adds requirements for mass arbitrations. These informal requirements are called essential. If they have not been met, a court of competent jurisdiction can enjoin the filing or prosecution of an arbitration or small claims proceeding; unless the law prohibits it, JAMS may not accept, administer, assess or demand fees for that arbitration; and a pending arbitration must be dismissed. Both parties keep the right to seek relief for non-compliance with this condition in arbitration.

Supporting quotations

Any arbitration or small claims court proceeding cannot begin until after the Informal Resolution Period has ended.

a court of competent jurisdiction can enjoin the filing or prosecution of an arbitration or small claims court proceeding.

If the arbitration already is pending, it must be dismissed.

both parties retain the right to seek relief for non-compliance with this condition precedent in arbitration.

Qualifications & exceptions

• JAMS fee limits apply unless prohibited by law.

Cross-references

• qualifies (model-proposed): Either side may use small claims court instead of arbitration — A small claims proceeding, like an arbitration, cannot begin until the Informal Resolution Period has ended.

Legal Rights & Agreement Rules · Procedure

Starting an arbitration: demand, attachments and funding disclosure

An arbitration is started with an arbitration demand. A copy must be sent to JAMS and to the Notice Address, and the demand must attach a copy of the Notice and a certification of compliance with the Informal Dispute Resolution Process, personally signed by the initiating party and by counsel if represented. The demand must disclose any person or entity funding or holding a financial stake in any aspect of the arbitration.

Supporting quotations

A copy of the arbitration demand must be sent to JAMS and the Notice Address

a copy of the Notice and a certification of compliance with the Informal Dispute Resolution Process in subsection 1.3.2.2 (personally signed by the party initiating arbitration and their counsel, if represented) must be attached to your arbitration demand.

The arbitration demand must disclose any person or entity that is funding or has a financial stake in any aspect of the arbitration.

Qualifications & exceptions

• Certification must be signed personally by the party initiating arbitration, and by counsel if represented.

Not stated here

• The arbitration form and JAMS online filing page are linked and not supplied in this text.

Legal Rights & Agreement Rules · Procedure

JAMS administers arbitration under its rules, as modified

JAMS administers the arbitration under its then-current Streamlined Arbitration Rules and Procedures plus any applicable Mass Arbitration Procedures and Guidelines, as modified by the arbitration provision. If JAMS refuses to enforce any part of the provision, you and AT&T pick another provider consistent with it, and if you cannot agree the court picks one. The JAMS Rules can be read online or requested by writing to the Notice Address.

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JAMS will administer the arbitration.

as modified by this arbitration provision.

If JAMS refuses to enforce any part of this arbitration provision, you and AT&T will pick another arbitration provider that will administer the arbitration consistent with this arbitration provision.

Qualifications & exceptions

• The JAMS Rules apply as modified by the arbitration provision.

Not stated here

• The JAMS Rules and AT&T's arbitration information page are linked and not supplied in this text, so this card cannot say what they provide.

Legal Rights & Agreement Rules · Restriction or exception

Lawyers certify claims in arbitration; sanctions are possible

You and AT&T agree that any lawyer representing a party in arbitration certifies compliance with Federal Rule of Civil Procedure 11(b), including that the claim and relief sought are not frivolous or brought for an improper purpose. The arbitrator may impose any sanctions allowed under the JAMS Rules, Rule 11 or applicable federal or state law against represented parties and their lawyers.

Supporting quotations

any lawyer representing a party in arbitration certifies that they’re complying with the requirements of Federal Rule of Civil Procedure 11(b).

The arbitrator may impose any sanctions allowed under the JAMS Rules, Federal Rule of Civil Procedure 11, or applicable federal or state law against any represented parties and their lawyers.

Qualifications & exceptions

• Applies to lawyers representing a party in arbitration, and sanctions to represented parties and their lawyers.

Legal Rights & Agreement Rules · Restriction or exception

Arbitrator decides all issues except those reserved to a court

The arbitrator decides all issues, except that only a court of competent jurisdiction can decide: issues the arbitration provision reserves for a court; issues about arbitrability or the existence, validity, scope or enforceability of the arbitration provision; whether a dispute can or must be brought in arbitration; whether this or a prior version of the provision applies to a dispute; and whether subsections 1.3.2.6 (individual arbitration), 1.3.2.7 (mass arbitrations) or 1.3.2.8 (future changes) have been complied with or violated.

Supporting quotations

The arbitrator decides all issues, except that only a court of competent jurisdiction can decide the following:

issues relating to arbitrability or the existence, validity, scope, or enforceability of the arbitration provision,

whether a dispute can or must be brought in arbitration,

whether this version, or a prior version, of the arbitration provision applies to a dispute, and

whether subsections 1.3.2.6, 1.3.2.7, or 1.3.2.8 have been complied with or violated.

issues that this arbitration provision reserves for a court,

Qualifications & exceptions

• Applies to the listed issues only; the arbitrator decides all other issues.

Legal Rights & Agreement Rules · Context

Rulings in other customers' arbitrations are not binding

The arbitrator may consider rulings in other arbitrations involving different customers, but an arbitrator’s ruling does not bind and has no preclusive effect in proceedings involving different customers.

Supporting quotations

The arbitrator may consider rulings in other arbitrations involving different customers, but an arbitrator’s ruling will not be binding or have any preclusive effect in proceedings involving different customers.

Legal Rights & Agreement Rules · Procedure

How the arbitrator is chosen, hearings, written decision and relief

Unless you and AT&T agree otherwise, a single neutral arbitrator is chosen through a strike-and-rank process (the same way a Process Administrator is chosen, if one is requested), and hearings take place at a location reasonably convenient to you. If your claim is valued at $10,000 or less, you choose whether the arbitration is decided on documents only or through a telephonic, videoconference or in-person hearing under the JAMS Rules; above $10,000 the JAMS Rules decide the right to a hearing. Unless you and AT&T agree otherwise, a hearing is required if either side seeks injunctive relief. Settlement offer amounts must not be disclosed to the arbitrator until the arbitrator decides what relief, if any, is due. The arbitrator must issue a reasoned written decision. The arbitrator can award the same damages and relief a court can under applicable law, except that under subsection 1.3.2.6 relief may be awarded only in favor of the individual party and only as needed for that party's individual claim, and the arbitrator cannot consolidate more than one person's claims or preside over class, collective, representative, private attorney general or public injunction proceedings unless both sides agree otherwise.

Supporting quotations

Unless you and AT&T agree otherwise, the parties will select a single, neutral arbitrator through a strike-and-rank process.

If your claim is valued at $10,000 or less, you may choose whether the arbitration will be conducted solely based on documents submitted to the arbitrator or through a telephonic, videoconference, or in-person hearing under the JAMS Rules.

Unless you and AT&T agree otherwise, a hearing is required if you or we are seeking injunctive relief.

the arbitrator must issue a reasoned written decision sufficient to explain the essential findings and conclusions behind the decision.

The arbitrator may award relief (including, but not limited to, damages, restitution, declaratory relief, and injunctive relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief for that party’s individual claim.

the arbitrator cannot consolidate more than one person’s or entity’s claims, and cannot preside over any form of class, collective, representative, private attorney general, or public injunction proceeding.

Qualifications & exceptions

• The $10,000 hearing choice applies only to claims valued at $10,000 or less.
• A hearing is required for injunctive relief unless you and AT&T agree otherwise.
• Relief is limited to the individual party's individual claim; consolidation bar applies unless both agree otherwise.

Legal Rights & Agreement Rules · Restriction or exception

Claims only in your individual capacity; no class or representative claims

The arbitrator may award relief only in favor of the individual party seeking it and only as needed for that party's individual claim. You and AT&T each agree to bring claims against the other only in an individual capacity, not as a plaintiff or class member in any purported class, collective, representative or private attorney general proceeding. Unless both agree otherwise, the arbitrator cannot consolidate more than one person's or entity's claims or preside over class, collective, representative, private attorney general or public injunction proceedings. If a court finally decides, after all appeals, that any of these bans is unenforceable, all other aspects of the case must be arbitrated first and a court then decides the remaining parts that cannot be arbitrated. Nothing in this or any prior Agreement prevents you or AT&T from participating in a class-wide or mass settlement of claims.

Supporting quotations

only in favor of the individual party seeking relief and only to the extent necessary to provide relief for that party’s individual claim.

YOU AND AT&T AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL PROCEEDING.

then all other aspects of the case must be arbitrated first. After arbitration is done, a court will decide the remaining parts of the case that cannot be arbitrated.

nothing in this or any prior Agreement prevents you or AT&T from participating in a class-wide or mass settlement of claims.

Qualifications & exceptions

• Consolidation and non-individual proceedings are barred unless both you and AT&T agree otherwise.
• The fallback order applies only if a court, after exhaustion of all appeals, decides a ban is unenforceable.
• Participating in a class-wide or mass settlement is expressly not prevented.

Legal Rights & Agreement Rules · Procedure

25 or more similar claims with the same counsel trigger mass arbitration rules

If 25 or more claimants, including you, submit Notices to AT&T or seek to file arbitration demands raising similar claims and are represented by the same or coordinated counsel (whether the cases are pursued simultaneously or not), you and AT&T agree that the JAMS Mass Arbitration Procedures and Guidelines apply, as modified by the Agreement. You agree to this even though it may delay arbitration of your claim and your dispute might end up in court.

Supporting quotations

If 25 or more claimants (including you) submit Notices to AT&T or seek to file arbitration demands raising similar claims, and they are represented by the same or coordinated counsel (whether such cases are pursued simultaneously or not)

You agree to this process even though it may delay the arbitration of your claim, and your dispute might end up in court.

Qualifications & exceptions

• Applies only to 25 or more claimants with similar claims and the same or coordinated counsel.

Not stated here

• The JAMS Mass Arbitration Procedures and Guidelines are not supplied in this text.

Legal Rights & Agreement Rules · Procedure

Mass arbitrations proceed in stages of 40 cases with mediation

In the first stage, claimants' counsel and AT&T each select 20 cases (40 total) to be filed and resolved individually by different arbitrators, from the claimants' home states if feasible; if there are fewer than 40, all are filed. Meanwhile no other cases are deemed filed or proceed in arbitration, and JAMS must not assess fees for, administer or accept the remaining cases. Arbitrators are encouraged to resolve the cases within 120 days of appointment. After the first stage the parties must hold a single mediation of all remaining cases, and AT&T pays the mediation fee. If the remaining cases are not resolved, another 40 cases are selected and filed, followed by mandatory mediation.

Supporting quotations

claimants’ counsel and AT&T will each select 20 cases (40 cases total) to be filed in arbitration and resolved individually by different arbitrators.

no other cases may be deemed filed or proceed in arbitration, and JAMS must not assess or demand payment of fees for the remaining cases or administer or accept them.

The arbitrators are encouraged to resolve the cases within 120 days of appointment or as swiftly as possible thereafter, consistent with fairness to the parties.

After the first stage is completed, the parties must engage in a single mediation of all remaining cases, and AT&T will pay the mediation fee.

Qualifications & exceptions

• Remaining cases cannot be filed or proceed while a stage is pending.
• The 120-day target is encouraged, not mandatory, and is balanced against fairness to the parties.
• AT&T pays the mediation fee.

Legal Rights & Agreement Rules · User right or choice

After mediation: opt out to court or continue with staged arbitration

If your dispute is not resolved through the staged process, there are two options. Option One: you and AT&T may, separately or by agreement, opt out of arbitration and have the dispute heard in a court of competent jurisdiction. You must send AT&T a personally signed written notice clearly stating that you want to opt out within 30 days after the second mediation ends; AT&T may opt your dispute out by sending notice of intent to your counsel within 14 days after your 30-day period ends; counsel for the parties may agree to change these deadlines. Option Two: if neither side timely chooses Option One, the dispute continues in staged individual arbitration with four changes: 100 cases per stage, cases picked at random, earlier arbitrators may be reappointed if others are unavailable, and mediation optional at counsel's election.

Supporting quotations

If your dispute is not resolved as part of the process identified above, the parties have two options:

You and AT&T may, separately or by agreement, opt out of arbitration and elect to have your dispute heard in a court of competent jurisdiction

You must send the notice within 30 days after the second mediation ends.

AT&T may opt your dispute out of arbitration by sending a notice of intent to opt out to your counsel within 14 days after your 30-day opt-out period ends.

a total of 100 cases may be filed in each stage.

Qualifications & exceptions

• Your opt-out notice must be personally signed and sent within 30 days after the second mediation ends.
• AT&T's opt-out notice goes to your counsel within 14 days after your 30-day period ends.
• Deadlines can be changed by agreement of counsel.

Legal Rights & Agreement Rules · Restriction or exception

Mass arbitration: tolling, meet-and-confer, court enforcement and fallback to court

Between stages, counsel meet and confer about improving efficiency, including whether to file more cases per stage and whether to raise administrative issues with a JAMS Process Administrator, and either party may talk to JAMS about fees. If your dispute is part of a Mass Arbitration, limitations periods are tolled from when it is first submitted to JAMS until it is picked to proceed, settled, withdrawn, otherwise resolved or opted out. A court can enforce this subsection, including by enjoining the mass filing, the prosecution or administration of arbitrations, or JAMS fee assessment or collection. The staged process is meant to be severable; if a court decides after all appeals that it applies to your dispute and is unenforceable, your dispute proceeds only in court, consistent with the rest of the Agreement including Sections 1.3 and 1.12.

Supporting quotations

Between stages, counsel will meet and confer regarding ways to improve the efficiency of the staged proceedings

If your dispute is part of a Mass Arbitration, any applicable statutes of limitations or contractual limitations periods are tolled for your dispute.

A court of competent jurisdiction will have the authority to enforce this subsection, including by enjoining the mass filing, the prosecution or administration of arbitrations, or the assessment or collection of JAMS fees.

then your dispute will not proceed in arbitration. Instead, it will proceed only in a court of competent jurisdiction

Qualifications & exceptions

• Tolling covers a dispute that is part of a Mass Arbitration.
• The court-only fallback applies only if a court, after exhaustion of all appeals, finds the staging process applies and is not enforceable.

Legal Rights & Agreement Rules · Restriction or exception

Staging process: good faith, severability and tolling

You and AT&T (and counsel) agree to work together in good faith to carry out the mass-arbitration staging process, which is meant to be severable from the rest of the arbitration provision. Limitations periods are tolled for a dispute that is part of a Mass Arbitration. If a court finally decides, after all appeals, that the staging process applies to your dispute and is not enforceable, your dispute will not proceed in arbitration and goes only to a court of competent jurisdiction, consistent with the rest of the Agreement including Sections 1.3 and 1.12.

Supporting quotations

You and AT&T (and counsel, if represented) agree to work together in good faith to carry out the staging process.

then your dispute will not proceed in arbitration. Instead, it will proceed only in a court of competent jurisdiction

If your dispute is part of a Mass Arbitration, any applicable statutes of limitations or contractual limitations periods are tolled for your dispute.

Qualifications & exceptions

• The court-only outcome applies only if a court, after exhaustion of all appeals, decides the staging process applies to your dispute and is not enforceable.
• Tolling covers a dispute that is part of a Mass Arbitration.

Legal Rights & Agreement Rules · User right or choice

You can reject future changes to the arbitration provision within 30 days

If AT&T changes the arbitration provision in future (other than the Notice Address), you may reject the change by written notice sent by U.S. Mail within 30 days of the first notice of the change to the Legal Department - Revised Arbitration Opt-Out address in Dallas, Texas. The notice must include your name, address, phone number, account number and a statement personally signed by you that you reject the change. By rejecting a change you agree to arbitrate any dispute in accordance with the language of this version of the arbitration provision.

Supporting quotations

if AT&T makes any future change to this arbitration provision (other than a change to the Notice Address), you may reject any such change by sending us written notice via U.S. Mail within 30 days of the first notice of the change

a statement personally signed by you that you wish to reject the change to the arbitration provision.

you will arbitrate any dispute between you and AT&T in accordance with the language of this version of the arbitration provision.

Qualifications & exceptions

• Does not apply to a change to the Notice Address.
• Notice must be sent by U.S. Mail within 30 days of the first notice of the change.
• Rejecting means this version of the arbitration provision continues to apply to your disputes.

Legal Rights & Agreement Rules · Restriction or exception

Services are provided "as is" and "as available" with broad warranty disclaimers

You use AT&T Services at your own risk. Unless expressly set out in the Agreement, Services are provided "as is" and "as available" without warranties or guaranties of any kind, and AT&T and its related entities disclaim, to the greatest extent permitted by law, all warranties including implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. No one is authorized to make warranties on AT&T's behalf. AT&T does not guarantee that Services will meet your requirements, be of a particular quality or speed, or be uninterrupted, accurate, secure, maintained or virus-free; there is no guarantee against unauthorized access to your Services, personal information or Account; Services are not guaranteed suitable where absolutely accurate data transmission or security is required or where injury, property damage or financial loss could result; and AT&T does not guarantee interoperability with your hardware or software or that incompatibility will not cause data loss or damage.

Supporting quotations

You’re using AT&T Services at your own risk. Unless expressly set out in this Agreement, AT&T Services are provided on an “as is” and “as available” basis, without warranties or guaranties of any kind.

No one is authorized to make warranties on our behalf.

There is no security or protection guarantee against unauthorized access to your AT&T Services, personal information, or AT&T Account.

We do not guarantee that AT&T Services are suitable for use in situations in which absolutely accurate data transmission or security is required or that could result in personal injury, property damage, or financial loss.

Qualifications & exceptions

• Disclaimers apply to the greatest extent permitted by law and unless expressly set out in the Agreement.

Legal Rights & Agreement Rules · Restriction or exception

AT&T is not an insurer and is not responsible for authentication-related losses

You agree AT&T is not an insurer of Services and cannot ensure the accuracy of your information or the privacy or security of your Accounts; it has no control over third parties' acts and conduct; and it is not responsible for losses incurred because you or a third party used your AT&T wireless number or other Service as a source of authentication or verification for any social media, email, financial, cryptocurrency or other account.

Supporting quotations

You agree that:

AT&T is not an insurer of AT&T Services, nor can it ensure the accuracy of your information or the privacy or security of your AT&T Accounts;

AT&T has no control over the acts and conduct of third parties; and

AT&T is not responsible for losses incurred as a result of your or a third-party’s use of your AT&T wireless number or other AT&T Service as a source of authentication or verification in connection with any social media, email, financial, cryptocurrency, or other account.

Qualifications & exceptions

• Applies to losses from use of your wireless number or other Service as an authentication or verification source.

Legal Rights & Agreement Rules · Restriction or exception

AT&T excludes indirect and consequential damages

To the greatest extent permitted by law, AT&T is not liable for any reason to you or any user or beneficiary of Services for indirect, incidental, special, consequential, treble, punitive or exemplary damages, including damages for personal injury, property damage, or loss of revenue, profits, business, goodwill, use, data or other losses, even if told of the possibility. The exclusion applies to damages resulting from, for example, use of Services (including equipment, software and wiring), performance or nonperformance of Services, and the actions or inaction of AT&T or its agents in providing or delivering Services or relating to your Account or relationship with AT&T. More examples follow in the next paragraphs.

Supporting quotations

To the greatest extent permitted by law, AT&T is not liable for any reason to you, or any user or beneficiary of AT&T Services, for any indirect, incidental, special, consequential, treble, punitive, or exemplary damages

(even if we’ve been told of the possibility of those damages)

use of AT&T Services (which includes equipment, software, and inside or outside wiring);

the performance or nonperformance of AT&T Services;

the actions or inaction of AT&T or its agents with respect to the provision or delivery of any AT&T Services or that relate to your AT&T Account or our relationship with you;

Qualifications & exceptions

• Applies to the greatest extent permitted by law.
• Covers you and any user or beneficiary of Services.
• The listed causes are examples ("for example").

Legal Rights & Agreement Rules · Restriction or exception

Damages exclusion also covers third-party acts and unwritten promises

The exclusion of indirect, consequential and similar damages also applies to damages resulting from, for example, the performance or nonperformance of Services, the actions or inaction of AT&T or its agents, any action of a third party such as unauthorized access to your Accounts or Services (including use of them to access a third-party account), and any alleged actions, representations, statements, promises or agreements by AT&T that are not expressly set forth in the Agreement about the use, performance, suitability, safety, reliability, security or any other aspect of Services.

Supporting quotations

the performance or nonperformance of AT&T Services;

the actions or inaction of AT&T or its agents with respect to the provision or delivery of any AT&T Services or that relate to your AT&T Account or our relationship with you;

any action of a third party, such as unauthorized access to your AT&T Accounts or AT&T Services (including the use of your AT&T Accounts or AT&T Services to access a third-party account); or

any alleged actions or representations, statements, promises, or agreements by AT&T that are not expressly set forth in this Agreement

Qualifications & exceptions

• Applies to the greatest extent permitted by law.
• The causes listed are examples ("for example").

Legal Rights & Agreement Rules · Restriction or exception

No liability for installation or unauthorized access, even for ordinary negligence

To the greatest extent permitted by law, AT&T is not liable to you for any damages of any kind resulting in any way from the installation, maintenance, removal or technical support of Services, even if the damage results from the ordinary negligence of its installer or other representative, or from any unauthorized access to your Accounts or Services (including use of them to access a third-party account), even if the unauthorized access resulted from ordinary negligence by an AT&T employee, representative, agent or anyone purporting to act on AT&T's behalf.

Supporting quotations

To the greatest extent permitted by law, AT&T is not liable to you for any damages of any kind resulting in any way from:

even if the damage results from the ordinary negligence of our installer or other representative;

even if the unauthorized access was the result of ordinary negligence by an AT&T employee, representative, agent, or any person or entity purporting to act on AT&T’s behalf;

Qualifications & exceptions

• Stated to cover ordinary negligence; the text does not mention gross negligence or intentional acts.
• Applies to the greatest extent permitted by law.

Not stated here

• The text does not say how this applies to conduct more serious than ordinary negligence.

Legal Rights & Agreement Rules · Restriction or exception

No liability for failed 911 access or alarm and medical monitoring signals

To the greatest extent permitted by law, AT&T is not liable to you for any damages of any kind resulting in any way from any inability to reach 911 or other emergency services, any alleged interference with alarm or medical monitoring signals, or any failure of alarm or medical monitoring signals to reach their intended monitoring stations.

Supporting quotations

To the greatest extent permitted by law, AT&T is not liable to you for any damages of any kind resulting in any way from:

any inability to reach 911 or other emergency services, any alleged interference with alarm or medical monitoring signals, or any failure of alarm or medical monitoring signals to reach their intended monitoring stations;

Qualifications & exceptions

• Applies to the greatest extent permitted by law.

Not stated here

• Service-specific emergency calling terms appear elsewhere in the Agreement; this card does not summarize them.

Legal Rights & Agreement Rules · Restriction or exception

No liability for third-party interoperability, lost information or outside-control interruptions

To the greatest extent permitted by law, AT&T is not liable to you for any damages of any kind resulting in any way from the use, inability to use, or lack of interoperability between Services and any third-party hardware, software or service (even if its charges appear on your AT&T bill); the loss of your information such as missed or deleted voicemails, texts, emails, pictures or files; or any interruption, error, limitation, delay or other problem caused in whole or in part by you or by something outside AT&T's control, including environmental or emergency conditions, power or network outages, transmission errors, equipment damage or repairs, system capacity limits, unavailable radio frequency channels, governmental actions, labor disputes, riots, terrorism or acts of third parties.

Supporting quotations

To the greatest extent permitted by law, AT&T is not liable to you for any damages of any kind resulting in any way from:

the use, inability to use, or the lack of interoperability between AT&T Services and any third-party hardware, software, or service, even if charges for the third-party hardware, software, or service appear on your AT&T bill;

the loss of your information, such as missed or deleted voicemails, text messages, emails, pictures, or files; or

any interruption, error, limitation, delay in any AT&T Service, or any other problem caused, in whole or in part, by you or something outside of our control

Qualifications & exceptions

• Covers problems caused "in whole or in part" by you or by something outside AT&T's control.
• The outside-control causes are examples ("including, but not limited to").

Legal Rights & Agreement Rules · Restriction or exception

Legal action must start within two years

To the greatest extent permitted by law, you must start any legal action, whether by filing a small claims lawsuit or an arbitration demand, within two years of the event or facts giving rise to the dispute, or you waive the right to pursue the claim. Submitting a valid Notice of Dispute under Section 1.3 tolls this contractual limitations period.

Supporting quotations

you must commence any legal action, whether by filing a lawsuit in small claims court or by filing a demand for arbitration, within two years of the date of the event or facts giving rise to the dispute, or you waive the right to pursue that claim

this contractual limitations period is tolled by the submission of a valid Notice of Dispute under Section 1.3 of this Agreement

Qualifications & exceptions

• Applies to the greatest extent permitted by law.
• The period is tolled by a valid Notice of Dispute under Section 1.3.

Cross-references

• narrowed by (model-proposed): Missing the 180-day billing dispute window waives the dispute and related legal action — For billing disputes the window is 180 days from the bill date, much shorter than the general two-year deadline to start legal action, except where the notice provision is prohibited by state law.

Legal Rights & Agreement Rules · Restriction or exception

Liability limits extend to claims against third parties AT&T would indemnify

Each limitation of liability applies to claims you bring against third parties to the extent AT&T would be required to indemnify that third party. If applicable law prohibits a limitation, all other limitations still apply to the greatest extent permitted by law. In Section 1.7, "AT&T" and "we" include AT&T's past, present and future parents, subsidiaries, affiliates and related entities and their officers, agents, employees, licensors, predecessors, successors and assigns.

Supporting quotations

Each of the limitations of liability in this Agreement will apply to claims you bring against third parties to the extent that we would be required to indemnify that third party.

If applicable law prohibits a limitation in this Agreement, all other limitations will apply to the greatest extent permitted by law.

References in Section 1.7 to “AT&T” and “we” include our past, present, and future parents, subsidiaries, affiliates, and related entities

Qualifications & exceptions

• Applies to third-party claims only to the extent AT&T would be required to indemnify that third party.
• Defines "AT&T" for Section 1.7 only.

Legal Rights & Agreement Rules · Restriction or exception

You must indemnify and defend AT&T

To the fullest extent allowed by applicable law, you agree to release, hold harmless, indemnify and defend AT&T and its related entities (parents, subsidiaries, affiliates and their officers, agents, employees, licensors, predecessors, successors and assigns) from any and all claims of any person or entity for damages, fines, penalties or expenses of any nature arising out of or relating, directly or indirectly, to your or your Authorized Users' access to, use of, or inability to access or use any Service; any violation of the Agreement by you or your Authorized Users; your or your Authorized Users' violation of law (including negligence, willful misconduct and infringement of anyone's intellectual property rights); or any other claim or demand by anyone claiming by or through you or your Authorized Users that arises out of or relates to the Agreement or any Service.

Supporting quotations

you agree to release, hold harmless, indemnify, and defend AT&T

your or your Authorized Users’ access to, use of, or inability to access or use any AT&T Service;

any violation by you or your Authorized Users of this Agreement;

your or your Authorized Users’ violation of law (including negligence, willful misconduct, and infringement of anyone’s intellectual property rights); or

any other claim, demand, action, or complaint by any person or entity claiming by or through you or your Authorized Users that in any way arises out of or relates to this Agreement or any AT&T Service.

Qualifications & exceptions

• Applies to the fullest extent allowed by applicable law.
• Covers conduct of your Authorized Users as well as you.
• Extends to claims arising from your inability to access or use a Service.

Legal Rights & Agreement Rules · Restriction or exception

Governing law and exclusive Dallas, Texas courts for non-arbitrated disputes

Except for the arbitration provision, which is governed by the Federal Arbitration Act, the law of the state where AT&T currently provides you Services (for wireless service, the state of your current billing address or address of record) governs the Agreement, except to the extent preempted by or inconsistent with federal law. Unless you and AT&T agree otherwise and to the greatest extent permitted by law, the state and federal courts in Dallas, Texas have exclusive jurisdiction over disputes that are not subject to arbitration, except disputes brought in small claims court, and over any action about the applicability or enforceability of the arbitration provision. Both sides consent to those courts and waive objections based on personal jurisdiction, venue or inconvenient forum, and any right to seek to transfer the venue.

Supporting quotations

the law of the state in which we currently provide you with AT&T Services (or, for wireless service, the state of your current billing address or current address of record) governs this Agreement, except to the extent that law is preempted by or inconsistent with applicable federal law.

the state and federal courts in Dallas, Texas will have exclusive jurisdiction over any disputes (except disputes brought in small claims court) that are not subject to arbitration or over any action involving the applicability or enforceability of the arbitration provision or any of its parts.

waive any objections to personal jurisdiction or to venue in those courts based on inconvenient forum, or any other basis, and waive any right to seek to transfer or change venue of any such action to another court.

Qualifications & exceptions

• For wireless service the governing state is that of your current billing address or current address of record.
• Dallas courts are exclusive except for small claims court and unless you and AT&T agree otherwise.

Legal Rights & Agreement Rules · Restriction or exception

Class action and jury trial waivers

To the greatest extent permitted by law, you and AT&T each may bring claims, in court or arbitration, only in an individual capacity, and neither may take part as a plaintiff, claimant or class member in any class, collective, consolidated, private attorney general or representative proceeding, including ones brought by a third party; you may not bring a claim on behalf of a class, group or another person. Nothing in this or any prior Agreement prevents you or AT&T from participating in a class-wide or mass settlement. To the greatest extent permitted by law, you and AT&T also waive the right to a jury trial.

Supporting quotations

each party may bring claims (whether in court or in arbitration) against the other only in an individual capacity.

Neither party may participate as a plaintiff, claimant, or class member in any class, collective, consolidated, private attorney general, or representative proceeding.

nothing in this or any prior Agreement prevents you or AT&T from participating in a class-wide or mass settlement of claims.

To the greatest extent permitted by law, you and AT&T waive the right to a jury trial.

Qualifications & exceptions

• Applies to the greatest extent permitted by law.
• Class-wide or mass settlement participation is expressly not prevented.

Legal Rights & Agreement Rules · Restriction or exception

Third-party information, apps and services are at your own risk

AT&T says it is not a publisher of third-party information, applications, services or other content and is not responsible for third parties' opinions, advice, statements, information, services or goods. AT&T, its service providers and suppliers do not underwrite or assume your risk. You agree that your use of third-party information, applications, services, content or products is at your own risk, that AT&T does not warrant their safety, quality or appropriateness, and that it does not provide customer service, repairs or other support for them. Third-party providers may impose additional charges, and information you give them is governed by their policies or terms.

Supporting quotations

WE ARE NOT A PUBLISHER OF THIRD-PARTY INFORMATION, APPLICATIONS, SERVICES, OR OTHER CONTENT AND WE ARE NOT RESPONSIBLE FOR ANY OPINIONS, ADVICE, STATEMENTS, OTHER INFORMATION, SERVICES, OR GOODS PROVIDED BY THIRD PARTIES.

You agree that your use of third-party information, applications, services, content, or products is at your own risk

Third-party content or service providers may impose additional charges. Any information you provide to third parties is governed by their policies or terms.

Qualifications & exceptions

• Third-party providers may impose additional charges.
• Information you give third parties is governed by their policies or terms.

Legal Rights & Agreement Rules · Restriction or exception

AT&T may assign the Agreement without notice; you cannot

AT&T may assign the Agreement or parts of it to any third party without your consent and without notice, but you cannot assign the Agreement or any rights or legal claims from it without AT&T's prior written permission. After an AT&T assignment, references to AT&T refer solely to the assignee, AT&T is no longer your service provider, the assignee becomes responsible for your services, and AT&T has no liability or obligation to you, with your recourse limited to the assignee. Except as stated in the Agreement, anyone who uses or benefits from your Services is not a third-party beneficiary who can enforce the Agreement.

Supporting quotations

We may assign this Agreement or parts of this Agreement to any third party without your consent and without notice to you, but you cannot assign the Agreement or any rights or legal claims arising from it without our prior written permission.

your recourse for any liabilities or obligations will be solely limited to the assignee of this Agreement.

Except as stated in this Agreement, anyone who uses or benefits from your AT&T Services is not a third-party beneficiary who can enforce this Agreement against you, us, or anyone else.

Qualifications & exceptions

• You need AT&T's prior written permission to assign; AT&T needs neither consent nor notice.
• Third-party beneficiary exclusion applies except as stated in the Agreement.

Legal Rights & Agreement Rules · Company practice

AT&T may change terms, rates and fees at any time; continued use is acceptance

AT&T may add, modify or delete any terms, conditions, rates or fees for any Service at any time. It will give notice of changes that are materially adverse to you (not including government-imposed fees or surcharges passed on to you, or changes to rates, fees or surcharges within limits set in the Agreement or incorporated documents) by email, bill insert or message, text or other message, website posting, mail or another method it deems practicable, and may give notice of non-material changes at its sole discretion. Continued use of or payment for Services after the effective date means you accept the change. If AT&T notifies you of a materially adverse change during your Service or Programming Commitment and you do not accept it, you must cancel the Service within 14 days of the notice to avoid an early termination fee, if applicable.

Supporting quotations

We may add, modify, or delete any terms, conditions, rates, or fees for any AT&T Service at any time.

We will provide you with notice of changes that are materially adverse to you

Your continued use or payment for AT&T Services after the effective date of the change means you have accepted the change.

you must cancel the AT&T Service within 14 days of the notice to avoid an early termination fee, if applicable.

Qualifications & exceptions

• Notice is required only for materially adverse changes, and excludes passed-on government fees and changes within limits set in the Agreement or incorporated documents.
• The 14-day cancellation window applies to materially adverse changes during a Service or Programming Commitment.
• Notice method is whatever AT&T deems practicable.

Legal Rights & Agreement Rules · Restriction or exception

This Agreement supersedes prior agreements; English version controls

The Agreement supersedes any prior agreement between you and AT&T regarding your Services. If it conflicts with an applicable EULA, the Agreement controls unless the EULA specifically states otherwise. The English version is the original, and if it conflicts with a translation the English version controls.

Supporting quotations

This Agreement supersedes any prior agreement between us regarding your AT&T Services.

In the event of a conflict between this Agreement and an applicable EULA, this Agreement controls unless the EULA specifically states otherwise.

If there is a conflict between it and any translated version, the English version controls.

Qualifications & exceptions

• The EULA prevails only if it specifically states otherwise.

Legal Rights & Agreement Rules · Restriction or exception

Unenforceable terms are severed (except in Section 1.3); key terms survive termination

Except as specifically provided in the dispute resolution and arbitration provision (Section 1.3), if any provision is found unenforceable the remaining provisions stay in full force and effect. Some terms continue after the Agreement is terminated by either side, including, but not limited to, dispute resolution (Section 1.3), disclaimer of warranties (1.6), limitations of liability (1.7), indemnification (1.8) and governing law (1.12).

Supporting quotations

Except as specifically provided in the dispute resolution and arbitration provision (Section 1.3), if any provision of this Agreement is found to be unenforceable, the remaining provisions will remain in full force and effect.

some terms will continue to apply after termination. These terms include, but are not limited to, the provisions regarding dispute resolution (Section 1.3), disclaimer of warranties (Section 1.6), limitations of liability (Section 1.7), indemnification (Section 1.8), and governing law (Section 1.12).

Qualifications & exceptions

• Severability is subject to the specific provisions of Section 1.3.
• The survival list is not exhaustive ("include, but are not limited to").

Legal Rights & Agreement Rules · Restriction or exception

Entire agreement: marketing materials and promises do not modify the terms

The Agreement is AT&T's entire agreement with you and supersedes prior or contemporaneous agreements or understandings, written or oral. To the greatest extent permitted by applicable law, you cannot rely on marketing materials or statements or promises by AT&T's employees or agents to modify the terms of the Agreement.

Supporting quotations

This Agreement constitutes our entire agreement and supersedes any prior or contemporaneous agreements or understandings between us, either written or oral.

you cannot rely on marketing materials or statements or promises by our employees or agents to modify the terms of this Agreement.

Qualifications & exceptions

• Applies to the greatest extent permitted by applicable law.

Not stated here

• The text does not say how this interacts with the documents it elsewhere incorporates, such as a Customer Service Summary, which are carded where they appear.

Legal Rights & Agreement Rules · Restriction or exception

Service interruptions and events beyond AT&T's control

AT&T's ability to provide Services is subject to the availability and operational limits of equipment and facilities, including third-party networks it does not control. You agree temporary interruptions or delays may occur and AT&T is not liable for them. AT&T is also not responsible for interruptions or delays caused by events outside its control, such as war, terrorism, civil disorder, labor strikes, natural disasters, medical epidemics or pandemics, destruction of network facilities or transportation infrastructure, or any other events beyond its reasonable control.

Supporting quotations

temporary interruptions or delays of AT&T Services may occur, and that AT&T is not liable for them.

we aren’t responsible for interruptions or delays caused by events outside our control, such as war, acts or threats of terrorism, civil disorder, labor strikes or disruptions, natural disasters

Qualifications & exceptions

• Covers temporary interruptions or delays; the listed events are examples.

Legal Rights & Agreement Rules · Company practice

Non-waiver of rights; AT&T may elect Guarantee program benefits

AT&T may decide not to enforce its rights or remedies in specific instances, and that decision does not waive any of its rights or remedies. Notwithstanding the warranty disclaimers and liability limits in Sections 1.6 and 1.7, AT&T may elect to grant customer benefits under the AT&T Guarantee program, which may be updated from time to time.

Supporting quotations

That decision is not a waiver of any of our rights or remedies.

AT&T may elect to grant Customer benefits for AT&T Service as outlined in the AT&T Guarantee program, which may be updated from time to time

Qualifications & exceptions

• Guarantee benefits are granted if AT&T elects to; the text does not make them mandatory.

Not stated here

• The AT&T Guarantee program terms are linked and not supplied in this text, so this card cannot say what benefits exist.

Legal Rights & Agreement Rules · Context

Wireless Service Terms: who provides service and which section controls

AT&T wireless service, including FirstNet individual users' wireless service, is provided by AT&T Mobility LLC acting on behalf of its FCC-licensed affiliates or AT&T's assignee or successor. Section 2 contains terms for all AT&T Wireless Services; Section 3 adds terms for AT&T Prepaid Wireless Service, Section 4 for DataConnect/Session-based Wireless plans, and Section 8 for AT&T OneConnect Service. If Section 2 conflicts with Section 3, 4 or 8, the terms in Section 3, 4 or 8 control. Separate phone numbers are listed for postpaid or OneConnect questions and for Prepaid questions.

Supporting quotations

AT&T wireless service, including FirstNet individual users’ wireless service (“Wireless Service”), is provided by AT&T Mobility LLC, acting on behalf of its FCC-licensed affiliates or AT&T’s assignee or successor

If terms in Section 2 conflict with terms in Section 3, Section 4, or Section 8, the terms in Section 3, Section 4 or Section 8 will control.

For questions about Wireless Service, please call 800.331.0500 for postpaid service or AT&T OneConnect Service and 800.901.9878 for AT&T Prepaid service.

AT&T Wireless Service Terms

Qualifications & exceptions

• In the Wireless Service Terms, "AT&T" or "us" means AT&T Mobility LLC acting for its FCC-licensed affiliates, or its assignee or successor.
• Sections 3, 4 and 8 control over Section 2 where they conflict.

Legal Rights & Agreement Rules · Context

Your Wireless Service Agreement includes your Customer Service Summary, plan brochures and app terms

Your Wireless Service Agreement includes your Customer Service Summary; the Wireless Service terms and conditions in the brochures available in retail stores and online at the time of your purchase; and additional terms for your use of AT&T apps, features and services, available in the app, on your Device and online. AT&T's wireless network may provide broadband access, and information on the linked broadband information page about transmitting information and network management is not part of your Agreement.

Supporting quotations

Your Wireless Service Agreement includes the following:

Your Customer Service Summary;

Your Wireless Service terms and conditions found in the brochures that are available in the retail store and online at

Additional terms and conditions that apply to your use of AT&T apps, features and services, which are available in the app, on your Device and online at

The information provided on the broadband information page is not part of your Agreement.

Qualifications & exceptions

• Plan brochure terms are those available at the time of your purchase.
• The broadband information page is expressly not part of your Agreement.

Not stated here

• The Customer Service Summary, plan brochures, app terms and broadband information page are not supplied in this text, so this card cannot say what they contain.

Legal Rights & Agreement Rules · Restriction or exception

No guarantee of network capability or speed

AT&T uses different network technologies and not all Devices work on all of them. It does not guarantee any specific network capability at any given time, including any particular network speed, and actual speeds depend on device characteristics, network technology, availability, coverage, tasks, file characteristics, applications and other factors.

Supporting quotations

not all Devices work on all wireless technologies.

We do not guarantee that you will receive any specific network capability at any given time, including any particular network speed.

Qualifications & exceptions

• Actual speeds depend on the listed factors and others.

Legal Rights & Agreement Rules · Restriction or exception

Wireless Service may be interrupted, delayed or limited, including by priority access

Wireless Service may be interrupted, delayed or otherwise limited for a variety of reasons, including environmental conditions, unavailability of radio frequency channels, system capacity, network management, priority access by National Security and Emergency Preparedness personnel in a disaster or emergency, coordination with other systems, equipment modifications and repairs, and problems with interconnecting carriers' facilities.

Supporting quotations

Wireless Service may be interrupted, delayed, or otherwise limited for a variety of reasons, including environmental conditions, unavailability of radio frequency channels, system capacity, network management, priority access by National Security and Emergency Preparedness personnel in the event of a disaster or emergency

Qualifications & exceptions

• The listed reasons are examples ("including").

Legal Rights & Agreement Rules · Restriction or exception

Wireless emergency alerts: no extra charge, but not guaranteed, and AT&T is not liable

AT&T has chosen to offer wireless emergency alerts, including enhanced geo-targeting where selected by the alert originator and supported by the handset, at no additional charge within portions of its service area on capable Devices. The alerts may not be available on all Devices or in the entire service area, or when a subscriber is outside the AT&T service area, and may not be received even in areas where they are transmitted on a capable Device. In transmitting emergency alerts under federal law, AT&T and its related persons are not liable to any subscriber or user of its Wireless Service or Equipment for any act or omission related to, or harm resulting from, transmitting or failing to transmit an alert, or releasing subscriber information used in delivering an alert to a government entity, public safety, fire service, law enforcement, emergency medical service or emergency facility.

Supporting quotations

AT&T has chosen to offer, at no additional charge, wireless emergency alerts, including enhanced geo-targeting (where selected by the alert originator and supported by the handset), within portions of its service area

may not be available on all Devices or in the entire service area, or if a subscriber is outside of the AT&T service area.

such alerts may not be received even though a Device is capable of receiving them.

will not be liable to any subscriber to, or user of, AT&T’s Wireless Service or Equipment for any act or omission related to or any harm resulting from the transmission of, or the failure to transmit, an emergency alert

the release to a government entity or agency, public safety, fire service, law enforcement official, emergency medical service, or emergency facility of subscriber information used in connection with delivering an emergency alert.

Qualifications & exceptions

• Offered within portions of the service area, on wireless emergency alert capable Devices.
• The liability disclaimer covers transmission or failure to transmit and release of subscriber information used in delivering an alert to the listed government and emergency bodies.

Legal Rights & Agreement Rules · Restriction or exception

Wireless emergency alerts may be unavailable or not received

Wireless emergency alerts, including enhanced geo-targeting where selected by the alert originator and supported by the handset, may not be available on all Devices or in the entire service area, or if a subscriber is outside the AT&T service area. Even where alerts are transmitted they may not be received on a capable Device. Details on availability and capable devices are available from a sales representative or a linked page. The notice is described as required by an FCC rule.

Supporting quotations

may not be available on all Devices or in the entire service area, or if a subscriber is outside of the AT&T service area.

such alerts may not be received even though a Device is capable of receiving them.

Qualifications & exceptions

• Applies to Devices, areas and subscribers outside the AT&T service area as stated.

Not stated here

• The linked availability page and the cited FCC rule are not supplied in this text.

Legal Rights & Agreement Rules · Restriction or exception

AT&T is not liable for transmitting or failing to transmit emergency alerts

In transmitting emergency alerts under federal law, AT&T, including its officers, directors, employees, vendors, assignees, successors and agents, will not be liable to any subscriber to, or user of, its Wireless Service or Equipment for any act or omission related to or harm resulting from transmitting or failing to transmit an emergency alert, or from releasing subscriber information used in delivering an alert to a government entity or agency, public safety, fire service, law enforcement official, emergency medical service or emergency facility.

Supporting quotations

In transmitting emergency alerts pursuant to federal law, AT&T, including its officers, directors, employees, vendors, assignees, successors and agents, will not be liable to any subscriber to, or user of, AT&T’s Wireless Service or Equipment

the release to a government entity or agency, public safety, fire service, law enforcement official, emergency medical service, or emergency facility of subscriber information used in connection with delivering an emergency alert.

Qualifications & exceptions

• Applies to emergency alerts transmitted pursuant to federal law.

Legal Rights & Agreement Rules · Restriction or exception

Wireless Service: no warranties and no liability for listed causes

Unless prohibited by law, additional limitations apply beyond Section 1.6. AT&T, its predecessors, successors, assigns, subsidiaries, affiliates, related entities and their officers, agents, employees and licensors make no warranty, express or implied, of merchantability, fitness for a particular purpose, suitability, accuracy, security or performance of any Device, Wireless Service, Software or applications. Because of inherent limitations in wireless communications, and because AT&T cannot control your choice or use of Devices, to the maximum extent permitted by law AT&T is not liable for any act or omission of a third party it does not control; damage or injury caused by third-party information, applications or content on or used through your Device; interruptions, failures to transmit or delays in the Wireless Service; your use of the Service while operating a vehicle; claims against you by third parties; unauthorized access to your Device, Service or Account; suspension or termination of Wireless Service by AT&T; or failure or delay in connecting a call to 911 or any other emergency service.

Supporting quotations

make no warranty, express or implied, of merchantability or fitness for a particular purpose, suitability, accuracy, security, or performance regarding any Device, Wireless Service, Software or applications.

act or omission of a third party we do not control;

damage or injury caused by interruptions, failures to transmit, or delays in the Wireless Service provided by or through us;

damage or injury caused by your use of Wireless Service provided by us while you are operating a vehicle;

unauthorized access to your Device, Wireless Service, or AT&T Account;

damage or injury caused by a suspension or termination of Wireless Service by AT&T; or

damage or injury caused by failure or delay in connecting a call to 911 or any other emergency service.

damage or injury caused by third party information, applications or content (e.g. apps, games, etc.) preloaded, accessible, or used through your Device;

claims against you by third parties;

Qualifications & exceptions

• Unless prohibited by law and to the maximum extent permitted by law.
• Covers damage or injury caused by suspension or termination by AT&T and by failure or delay in connecting a call to 911.

Legal Rights & Agreement Rules · Restriction or exception

Additional Wireless limitations: availability, lost information, screening and gaps

In addition to Section 1.7, not all plans or Wireless Services are available in all sales channels, areas or with all Devices. AT&T is not responsible for loss or disclosure of information you transmit or provide to it, its Wireless Services are not equivalent to wireline internet, and it is not responsible for nonproprietary services or their effects on Devices. AT&T may, but is not obliged to, refuse to transmit any information through the Wireless Services and may screen and delete information before delivering it to you. There are gaps in service within the areas shown on coverage maps, which are only approximations of actual coverage.

Supporting quotations

In addition to the limitations of liability set forth in Section 1.7, your Wireless Service is also subject to the following additional limitations of liability.

AT&T is not responsible for loss or disclosure of any information you transmit or provide to us.

AT&T’s Wireless Services are not equivalent to wireline internet.

We may, but do not have the obligation to, refuse to transmit any information through the Wireless Services and may screen and delete information prior to delivery of that information to you.

There are gaps in service within the Wireless Services areas shown on coverage maps, which, by their nature, are only approximations of actual coverage.

Qualifications & exceptions

• AT&T may screen and delete information before delivering it, but has no obligation to refuse to transmit information.

Legal Rights & Agreement Rules · User right or choice

Connecticut: customer care contacts and the option to contact PURA

If you have questions or concerns about your AT&T Service you can call Customer Care, dial 611 from your wireless phone or visit AT&T online; a separate number is given for Unlimited Local or Unlimited Long Distance Service. If you are a Connecticut customer and AT&T cannot resolve your issue, you have the option of contacting the Public Utilities Regulatory Authority (PURA), with online, phone and mail contact details given.

Supporting quotations

If you are a Connecticut customer and we cannot resolve your issue, you have the option of contacting the Public Utilities Regulatory Authority (PURA).

please call Customer Care at 800.331.0500, dial 611 from your wireless phone

Qualifications & exceptions

• The PURA option is for Connecticut customers whose issue AT&T cannot resolve.

Legal Rights & Agreement Rules · User right or choice

Puerto Rico: you may notify the Telecommunications Regulatory Board and still arbitrate

If you are a Puerto Rico customer and AT&T cannot resolve your issue, you may notify the Telecommunications Regulatory Board of Puerto Rico of your grievance, in addition to having arbitration available as provided in Section 1.3. Mail, phone and online contact details are given.

Supporting quotations

If you are a Puerto Rico customer and we cannot resolve your issue, you may notify the Telecommunications Regulatory Board of Puerto Rico of your grievance.

in addition to having available arbitration, as provided in Section 1.3.

Qualifications & exceptions

• Applies to Puerto Rico customers whose issue AT&T cannot resolve.
• The regulator option is in addition to arbitration under Section 1.3.

Legal Rights & Agreement Rules · Restriction or exception

Tax-exempt certification: you indemnify AT&T

If you certify that your Account is tax-exempt, you agree to indemnify, defend and hold harmless AT&T from any and all taxes, claims, lawsuits, damages, losses, liabilities, costs, fines, penalties and expenses, including reasonable attorney fees, that arise from your certification.

Supporting quotations

If you certify that your Account is tax-exempt, you agree to indemnify, defend, and hold harmless AT&T from any and all taxes, claims, lawsuits, damages, losses, liabilities, costs, fines, penalties, and expenses (including reasonable attorney fees)

Qualifications & exceptions

• Applies only if you certify that your Account is tax-exempt.

Legal Rights & Agreement Rules · Context

AT&T Phone is provided by regional AT&T affiliates under the Agreement and a Fee Schedule

AT&T Phone Service is provided by one of a list of AT&T affiliates (Southwestern Bell, Pacific Bell, Illinois Bell, Indiana Bell, Michigan Bell, Nevada Bell, Ohio Bell, Wisconsin Bell or BellSouth Telecommunications), depending on your service address. Your AT&T Phone Services are governed by the Agreement, including these AT&T Phone Service Terms, and the AT&T Phone Fee Schedule. A phone number is given for questions.

Supporting quotations

AT&T Phone and AT&T Phone – Advanced Service Terms

AT&T Phone Service is provided by one of the following AT&T affiliates, depending upon your service address

Your AT&T Phone Services are governed by this Agreement, including these AT&T Phone Service Terms and the AT&T Phone Fee Schedule

Qualifications & exceptions

• The affiliate that provides service depends on your service address.

Not stated here

• The AT&T Phone Fee Schedule is a linked document not supplied in this text, so this card cannot say what fees it lists.

Legal Rights & Agreement Rules · Restriction or exception

AT&T Phone is not guaranteed continuous, secure or error-free; calls and storage are limited

Because voice over IP depends on the IP network, adequate power and correct Equipment configuration, AT&T does not guarantee AT&T Phone Service will be continuous or error-free and cannot guarantee voice over IP communication is secure. AT&T may set general practices and limits on use. The service cannot be used for operator-assisted collect or third-party billing calls (unless the third-party Collect Call company handles and bills the call), 900/976 calls, area code 500, 700 and 710 calls, 10-10-XXX dial-around calls or international operator or directory assistance calls, and calling certain N11 services (211, 311, 511) may not be available. AT&T also limits message retention days, number of messages, message size and server disk space, has no responsibility for deletion, failure to store or deliver, or modification of messages and communications, may log off inactive Accounts or disconnect inactive sessions, and may change these practices and limits at any time without advance notice.

Supporting quotations

AT&T does not guarantee that AT&T Phone Service will be continuous or error-free. You acknowledge and understand that AT&T cannot guarantee that voice over IP communication is secure.

AT&T Phone Service cannot be used to make operator-assisted collect or third-party billing calls (unless the third-party Collect Call company separately handles and bills for the call), nor can AT&T Phone Service be used to make 900/976 calls

You agree that AT&T will have no responsibility or liability for the deletion, for failure to store or to deliver any messages and other communications

You further acknowledge that AT&T reserves the right to change these general practices and limits at any time without advance notice.

Qualifications & exceptions

• Collect or third-party billing calls are allowed only if the third-party Collect Call company separately handles and bills the call.
• Limits and practices can change at any time without advance notice.

Legal Rights & Agreement Rules · Restriction or exception

AT&T Phone 911 differs from landline 911; it fails in outages and you indemnify AT&T

AT&T Phone, provided via voice over IP, is not the same as traditional wireline service and 911 does not work the same way; you agree to tell anyone who may use the service of these limitations. AT&T makes no warranty that access to 911 will be uninterrupted, timely, secure or error-free. 911 is available only at your service address, while connected to a properly powered and configured iNID or Wi-Fi Gateway (and ONT, if applicable) and after the service has been properly activated. It will not function if the service is not functioning or in a power or network outage, broadband connection failure, or if service is disconnected or suspended, and after an outage you may need to reset or reconfigure your Equipment. AT&T strongly recommends an alternative means of accessing 911, such as a cellular phone, at all times, is not responsible for losses from being unable to dial 911 or reach emergency personnel for any reason, and you agree to defend, indemnify and hold harmless AT&T and related persons for any claim by you or anyone else relating in any way to 911 service.

Supporting quotations

AT&T Phone Service, which is provided via voice over IP, is not the same as traditional wireline telephone service, and 911 service doesn’t work the same as with traditional wireline telephones. You agree to tell anyone who may use your AT&T Phone Service of the limitations of 911 service.

911 service is available only at your service address, while connected to a properly powered and configured iNID or WG

911 service will not function if your AT&T Phone Service isn’t functioning or if there is a power or network outage, broadband connection failure, or if your service has been disconnected or suspended.

AT&T is not responsible for any losses incurred because of an inability to dial 911 or to access emergency service personnel for any reason.

you agree to defend, indemnify, and hold harmless AT&T and its subsidiaries, affiliates, officers, agents, directors, employees, and service providers for any claim by you or anyone else relating in any way to 911 service.

Qualifications & exceptions

• 911 works only at your service address and with properly powered and configured Equipment after activation.
• Indemnity covers any claim by you or anyone else relating in any way to 911 service.

Legal Rights & Agreement Rules · Restriction or exception

AT&T Phone and alarm or medical monitoring systems: at your own risk, with a waiver

AT&T makes no warranty that AT&T Phone Service is appropriate for or capable of use with monitored burglar or fire alarms or medical monitoring systems, and use is at your own risk; the service may be interrupted, delayed, insecure or incompatible, will not work in a power or network outage and may not work for other reasons. You agree to notify AT&T before a monitored burglar or fire alarm system is installed, as installation may require re-wiring at your expense. AT&T does not support, or re-wire for, medical monitoring systems. Once the service is installed for use with an alarm system, you agree not to modify the Inside Wiring, move or reconfigure your Wi-Fi Gateway, or plug telephone equipment into its back without contacting AT&T and your alarm provider. You waive any claim against AT&T relating to interference with or disruption of a monitored alarm, medical monitoring device or similar system.

Supporting quotations

AT&T makes no warranty that AT&T Phone Service is appropriate for or capable of use with monitored burglar or fire alarms or medical monitoring systems or devices. Use of such systems is at your own risk.

You agree to notify AT&T if you purchase a monitored burglar or fire alarm system before that system is installed, as installation may require re-wiring of AT&T Phone Services at your expense.

AT&T does not provide support for, or re-wiring of AT&T Phone Service in support of, medical monitoring systems or devices.

You agree to waive any claim against AT&T relating to interference with or disruption of a monitored burglar or fire alarm, medical monitoring device, or other similar systems or devices.

Qualifications & exceptions

• Alarm re-wiring may be at your expense.
• The waiver covers claims relating to interference with or disruption of alarm, medical monitoring or similar systems.

Legal Rights & Agreement Rules · Restriction or exception

AT&T Phone for Business: Section 1.3 arbitration with changed JAMS rules, fee and payment thresholds

If you are an AT&T Phone for Business customer, all disputes between you and AT&T are resolved through binding arbitration as prescribed by Section 1.3, except that JAMS applies its Comprehensive Arbitration Rules & Procedures (as modified) unless the claims are valued at $25,000 or less; AT&T pays the JAMS fees listed in subsection 1.3.2.4 for arbitrations you start after fully complying with subsection 1.3.2.2 only if your claims are valued at $25,000 or less; you are eligible for the Alternative Payment and Attorney Premium in such arbitrations only if your claims are valued at $25,000 or less; and the arbitrator issues a reasoned decision only if you or AT&T requests it.

Supporting quotations

If you are an AT&T Phone for Business customer, all disputes between us will be resolved through binding arbitration as prescribed by Section 1.3

AT&T will pay all JAMS fees listed in subsection 1.3.2.4 for arbitrations you initiate after fully complying with subsection 1.3.2.2 only if your claims are valued at $25,000 or less

you are eligible for the Alternative Payment and Attorney Premium in arbitrations you initiate after fully complying with subsection 1.3.2.2 only if your claims are valued at $25,000 or less

the arbitrator will issue a reasoned decision only if you or AT&T requests it.

Qualifications & exceptions

• Applies to AT&T Phone for Business customers.
• Fee-payment and Alternative Payment and Attorney Premium eligibility apply only to claims valued at $25,000 or less.
• A reasoned decision is issued only on request.

Cross-references

• qualifies (model-proposed): AT&T pays JAMS fees in many arbitrations — For AT&T Phone for Business customers, AT&T pays the JAMS fees for arbitrations the customer starts only if the claims are valued at $25,000 or less, instead of the $75,000 threshold in the general fee card.

Legal Rights & Agreement Rules · Context

AT&T Phone - Advanced: provider affiliates, Fee Schedule and priority over other terms

AT&T Phone - Advanced Service is provided by one of a list of AT&T affiliates depending on your service address. Your use is governed by the Agreement, the AT&T Phone - Advanced Service Terms and the AT&T Phone - Advanced Fee Schedule. If these Service Terms conflict with other terms elsewhere in the Agreement, these Service Terms apply to use of AT&T Phone - Advanced Service.

Supporting quotations

AT&T Phone – Advanced Service is provided by one of the following AT&T affiliates, depending upon your service address

In the event of a conflict between these terms and other terms contained elsewhere in this Agreement, these Service Terms will apply with respect to use of AT&T Phone – Advanced Service.

Qualifications & exceptions

• The providing affiliate depends on your service address.
• These Service Terms prevail over conflicting terms elsewhere in the Agreement for AT&T Phone - Advanced Service.

Not stated here

• The Fee Schedule is a linked document not supplied in this text.

Legal Rights & Agreement Rules · Restriction or exception

Phone - Advanced and alarm or medical monitoring systems: your risk, re-wiring at your expense, waiver

AT&T makes no warranty that AT&T Phone - Advanced is appropriate for use with all monitored burglar or fire alarms or medical monitoring systems, and use with them is at your own risk; the service may be interrupted, delayed, insecure or incompatible, may not work in a power or network outage and may not work for other reasons. You agree to notify AT&T if you buy a monitored alarm or medical monitoring system after installation, as support may require professional installation and re-wiring of Inside Wiring to the Equipment at your expense. Once installed for use with such a system, you will not modify Inside Wiring, move or reconfigure the Equipment, or plug new telephone equipment into its back without first contacting AT&T and your alarm or device provider. You waive any claim against AT&T relating to interference with, disruption to or failure of a monitored alarm, medical monitoring device or similar system used with the service.

Supporting quotations

AT&T makes no warranty that AT&T Phone – Advanced Service is appropriate for use with all monitored burglar or fire alarms or medical monitoring systems or similar systems or devices. Use of such systems with AT&T Phone – Advanced Service is at your own risk.

support for these devices may require professional installation and re-wiring of Inside Wiring to the Equipment at your expense.

You agree to waive any claim against AT&T relating to interference with, disruption to, or failure of a monitored burglar or fire alarm, medical monitoring device, or other similar systems or devices used with your AT&T Phone – Advanced Service.

Qualifications & exceptions

• Re-wiring and professional installation may be at your expense.

Legal Rights & Agreement Rules · Restriction or exception

Phone - Advanced power: you supply power; built-in battery lasts up to 24 hours; no liability for power loss

The Equipment needs electrical power from your premises, which you must provide, and has an integrated battery backup able to power it for up to 24 hours. You may buy a separate battery backup from third parties. You are solely responsible for determining when backup batteries need replacement and for replacing and recycling used batteries per the directions. Devices connected to the Equipment without a separate battery backup may not function in a power loss, and AT&T has no liability for loss of any AT&T Phone - Advanced Service in the event of interruption of power, with or without battery backup in the Equipment.

Supporting quotations

contains an integrated battery backup capable of powering the Equipment for a period of time up to 24 hours.

You also agree to be solely responsible for determining when backup batteries for the Equipment require replacement and for replacing and recycling used batteries.

AT&T will have no liability for loss of any AT&T Phone – Advanced Service in the event of interruption of power, with or without battery backup present in the Equipment.

Qualifications & exceptions

• The built-in battery covers "a period of time up to 24 hours".
• AT&T has no liability for service loss on power interruption whether or not a battery backup is present.

Not stated here

• The linked battery backup page is not supplied in this text.

Legal Rights & Agreement Rules · Restriction or exception

Outdoor Antenna: you own it, keep it after termination, and indemnify AT&T

Depending on signal strength at your location, an Outdoor Antenna may be required. If you allow AT&T to install one you represent you have permission from any necessary third party such as a landlord or HOA, and may be required to attest to that consent. After installation you are considered its owner for all purposes, you need not return it on termination, and it stays where installed with you solely responsible for its future service, care, maintenance and removal, which should be done by an experienced professional. AT&T has no ongoing duty to service, maintain or remove it and no liability related to it, and you agree to indemnify and hold AT&T and related persons harmless from any claim or demand arising out of or related to the Outdoor Antenna, including personal injury, property damage, wear and tear or equipment degradation. Damage to the antenna or cables, rotation off its optimum bearing, signal blockage, and improper installation or tampering may interrupt the service.

Supporting quotations

If you allow AT&T to install an Outdoor Antenna, you represent that you have permission from any necessary third party, including but not limited to a landlord, HOA, or similar authority, to install the Outdoor Antenna and you may be required to attest to such consent prior to installation.

Following installation, you will be considered the owner of the Outdoor Antenna for all purposes and you will not need to return the Outdoor Antenna to AT&T upon termination of your AT&T Phone-Advanced Service.

AT&T will have no ongoing duty, obligation, or responsibility to perform any service, care, or maintenance on the Outdoor Antenna or to uninstall or remove the Outdoor Antenna after termination of the Service.

You agree to indemnify and hold AT&T and its subsidiaries, affiliates, officers, agents, licensors, employees, sub-contractors, and partners harmless from any claim or demand, arising out of or related to the Outdoor Antenna

improper installation or tampering with the Outdoor Antenna may cause an interruption to the Service.

Qualifications & exceptions

• Applies where an Outdoor Antenna is required or installed by AT&T.
• You may be required to attest to third-party consent before installation.

Legal Rights & Agreement Rules · Restriction or exception

Phone - Advanced is not guaranteed continuous or secure; call types and storage are limited

Voice service depends on the network, adequate power and correct Equipment configuration, and AT&T does not guarantee Phone - Advanced will be continuous or error-free or that voice communication is secure. AT&T may set general practices and limits on use. The service cannot be used for operator-assisted collect or third-party billing calls (unless the third-party Collect Call company handles and bills the call), 900/976 calls, area code 500, 700 and 710 calls, 10-10-XXX dial-around calls or international operator or directory assistance calls, and certain N11 services (211, 311, 511) may not be available. AT&T has no responsibility or liability for deletion, failure to store or deliver, or modification of messages and communications, may log off inactive Accounts or disconnect inactive sessions, and may change these practices and limits at any time without advance notice.

Supporting quotations

AT&T does not guarantee that AT&T Phone – Advanced Service will be continuous or error-free. You acknowledge and understand that AT&T cannot guarantee that voice communication is secure.

AT&T Phone – Advanced Service cannot be used to make operator-assisted collect or third-party billing calls (unless the third-party Collect Call company separately handles and bills for the call)

You agree that AT&T will have no responsibility or liability for the deletion, for failure to store or to deliver any messages and other communications

AT&T reserves the right to change these general practices and limits at any time without advance notice.

Qualifications & exceptions

• Limits and practices can change at any time without advance notice.

Legal Rights & Agreement Rules · Restriction or exception

Phone - Advanced 911: registered address, powered Equipment, outages, alternative access and indemnity

Phone - Advanced is not the same as traditional wireline service and 911 does not work the same way; you agree to tell anyone who may use the service of the limitations. AT&T makes no warranty that access to 911 will be uninterrupted, timely, secure or error-free. 911 is available only at your registered service address, while connected to properly powered Equipment and after the service has been properly activated and configured. It will not function if the service is not functioning or there is an Equipment failure, power or network outage, cellular or broadband connection failure, the Equipment has been moved without AT&T's prior consent, or service is disconnected or suspended, and after an outage you may need to reset or reconfigure the Equipment. AT&T strongly recommends an alternative means of accessing 911, such as a cellular phone, is not responsible for losses from being unable to dial 911 or reach emergency personnel for any reason, and you agree to defend, indemnify and hold harmless AT&T and related persons for any claim by you or anyone else relating in any way to the service and 911 service.

Supporting quotations

You agree to tell anyone who may use your AT&T Phone – Advanced Service of the limitations of 911 service

911 service is available only at your registered service address, while connected to properly powered Equipment and after AT&T Phone – Advanced Service has been properly activated and configured.

if the Equipment has been moved without AT&T’s prior consent

AT&T is not responsible for any losses incurred because of an inability to dial 911 or to access emergency service personnel for any reason.

you agree to defend, indemnify, and hold harmless AT&T and its subsidiaries, affiliates, officers, agents, directors, employees, and service providers for any claim by you or anyone else relating in any way to your AT&T Phone – Advanced Service and 911 service.

Qualifications & exceptions

• 911 works only at your registered service address, with properly powered, activated and configured Equipment.
• Indemnity covers any claim by you or anyone else relating in any way to the service and 911 service.

Legal Rights & Agreement Rules · Context

Outside local franchise areas, Teleport or TC Systems provides Internet; AT&T Mobility provides Wireless Home Internet

Outside the local AT&T telephone company franchise areas in the listed states, and in all states not listed, AT&T Internet Services are generally provided by Teleport Communications America, LLC and/or its subsidiaries; in New York they are generally provided by TC Systems, Inc. Wireless Home Internet Services are provided in all states by AT&T Mobility LLC, acting on behalf of its FCC-licensed affiliates doing business as AT&T. The Ohio Bell and Wisconsin Bell entries complete the list of local franchise providers.

Supporting quotations

Nevada Bell Telephone Company, LLC in NV;

The Ohio Bell Telephone Company, LLC in OH; and

Wisconsin Bell, LLC in WI.

AT&T Internet Services are generally provided by Teleport Communications America, LLC and/or one or more of its subsidiaries. In New York, AT&T Internet Services are generally provided by TC Systems, Inc.

Wireless Home Internet Services are provided in all states by AT&T Mobility LLC, acting on behalf of its FCC-licensed affiliates doing business as AT&T.

Qualifications & exceptions

• "Generally" provided by the named company outside franchise areas.

Legal Rights & Agreement Rules · Restriction or exception

Interconnection: no promise of speed to other networks; the network is shared and managed by AT&T

Because the internet consists of many interconnected networks and most end points are not directly connected to AT&T's, AT&T exchanges traffic with other networks under commercially negotiated agreements on mutually agreeable terms and does not warrant that it will establish or expand connections except on such terms. If AT&T cannot agree on interconnection or expansion terms with other networks it could affect your service, as described in its Open Internet notice, and AT&T makes no promise, express or implied, that you can upload to or download from end points on other networks at any particular speed. AT&T's network is shared among its subscribers, and AT&T manages it for the benefit of all users based on a variety of factors and its technical expertise.

Supporting quotations

AT&T does not warrant that it will establish or expand the connections between its network and other networks except on such mutually agreeable terms. To the extent AT&T is unable to reach agreement on terms of interconnection or network expansion with these other networks it could affect your service.

AT&T therefore makes no promise express or implied that you will be able to upload data to or download data from internet end points connected to other networks at any particular speed.

AT&T manages this network for the benefit of all users based on a variety of factors, and our technical expertise.

Qualifications & exceptions

• Interconnection terms must be mutually agreeable; failure to agree could affect your service.

Not stated here

• AT&T's Open Internet notice is not supplied in this text, so the specific impacts it describes are not stated here.

Legal Rights & Agreement Rules · Context

"Speed" is a capability range measured only on the Connection segment

Each AT&T internet access option has a specific service capability speed range, and "speed" is shorthand for capacity measured in kilobits, megabits or gigabits per second. Your service capability speed may not be suitable for some applications, particularly real-time or near real-time, high-bandwidth uses such as streaming video or video conferencing. Published speed ranges are for your "Connection" only, the segment between the equipment provisioning your service at the fixed address you identified when ordering and a point on AT&T's network, which is only one segment of the end-to-end path to websites or content providers. The current ranges appear on a linked Speed Tier page.

Supporting quotations

Your service capability speed may not be suitable for some applications, particularly those involving real-time or near real-time, high-bandwidth uses such as streaming video or video conferencing.

The current speed ranges AT&T offers may be found on AT&T’s Speed Tier page at

the service capability speeds of AT&T are limited to, and measured between, the equipment utilized to provision your Internet Service at the fixed address or location you identified when ordering the Internet Service and a point on the AT&T network

The Connection constitutes only one segment of the end-to-end transmission path connecting the end user to internet web sites or content providers.

Qualifications & exceptions

• Speeds are measured only for the Connection, between your location's equipment and a point on the AT&T network.
• Your capability speed may not suit real-time, high-bandwidth uses.

Not stated here

• The Speed Tier page is linked and not supplied in this text, so this card cannot state any speed range.

Legal Rights & Agreement Rules · Restriction or exception

Expected Speed is a theoretical, anticipated figure; wireless services may have none

The "Expected Speed" is an anticipated, theoretical speed of the Connection based on network design and engineering, measured over time. Any observed speed at a moment will vary from it, though AT&T manages its wired internet network toward an overall median speed consistent with the Expected Speed. Wireless networks are generally subject to greater variability from environmental factors beyond AT&T's control, so it may not be possible to provide Expected Speeds for services delivered over a wireless network.

Supporting quotations

the “Expected Speed” represents an anticipated, theoretical speed of the Connection, based on network design and engineering, measured over time. At any moment in time, a particular observed speed will vary from the Expected Speed.

AT&T manages its wired internet network toward an overall median speed consistent with the Expected Speed.

it may not be possible to provide Expected Speeds for services which are delivered over a wireless network.

Qualifications & exceptions

• AT&T manages toward an overall median speed consistent with the Expected Speed only on its wired internet network.
• Expected Speeds may not be possible for wireless services.

Legal Rights & Agreement Rules · Restriction or exception

AT&T may change the technology behind your Internet Service and is responsible only for the Connection

Unless otherwise expressly agreed, AT&T makes no warranty about the technology used to provision any Internet Service, and reserves the right in its sole and absolute discretion to change the technology used for all or any portion of any Internet Service. As long as the essential functionality from a user perspective is not materially negatively affected, AT&T has no obligation to notify you of changes in technology, and such changes do not affect your rights or obligations. Where different portions of a service use different technologies, AT&T is responsible only for the technology used for the Connection, and has no control over, and makes no warranties about, technology inside your premises (inside wiring, local Wi-Fi, home network, local access network) or the technology content providers use to run their servers.

Supporting quotations

AT&T reserves the right, in its sole and absolute discretion, to make changes to the technology used to provision all or any portion of any Internet Service.

So long as the essential functionality of the Internet Service from a user perspective is not negatively impacted in a material way by any change in technology, AT&T has no obligation to notify you of any changes in technology

AT&T will only be responsible for the technology utilized to provision the Connection.

AT&T has no control over, and makes no warranties with respect to, the technology within the premises to which the internet Service is provisioned

Qualifications & exceptions

• No notice of technology changes is required so long as essential functionality is not materially negatively affected.
• AT&T is responsible only for technology used for the Connection, unless otherwise expressly agreed.

Legal Rights & Agreement Rules · Context

Many factors beyond the Connection affect the speed you experience

End-to-end performance depends on many factors, including but not limited to the number of subscribers using the network at once; your location and your destination's characteristics; overall internet traffic; Wi-Fi connectivity; interference on your telephone line; wiring inside your premises; the capacity of your routers, gateways and modems; the servers you must reach; internal and external network management factors including overhead; and the networks you and others use. Your use of other AT&T services that share your broadband connection's capacity, such as U-verse TV, AT&T Phone and Unified Messaging, may reduce the capacity available for the Service at that time.

Supporting quotations

end-to-end performance of your Internet Service will also depend on a variety of other factors, including (but not limited to): the number of subscribers simultaneously using the network

your use of other AT&T services (such as U-verse TV, AT&T Phone, Unified Messaging, and other services) that may share the capacity of your broadband connection with the Service may impact the amount of capacity available for your use of the Service at that particular time and thus affect the performance of the Service.

Qualifications & exceptions

• The listed factors are examples ("including (but not limited to)").

Legal Rights & Agreement Rules · Restriction or exception

Wireless-delivered Internet may be interrupted; AT&T does not guarantee end-to-end performance or speed test results

Internet Service delivered over wireless networks may be interrupted, delayed or otherwise limited for many reasons, including environmental conditions, unavailable radio frequency channels, congestion from other users, system capacity, network management, power outages, priority access by National Security and Emergency Preparedness personnel in a disaster or emergency, coordination with other systems, equipment or infrastructure damage, modification and repairs, proximity and rotation of antennas or towers, cell tower or site outages, maintenance work, signal blockage or interference, and problems with interconnecting carriers' facilities. AT&T therefore does not guarantee end-to-end performance, third-party speed tests that include more than the Connection may give results outside the expected speed range, and AT&T expressly disclaims any warranty about the outcome of those tests.

Supporting quotations

Internet Service delivered over wireless networks may be interrupted, delayed, or otherwise limited for a variety of reasons, including environmental conditions, unavailability of radio frequency channels, congestion from other users, system capacity, network management

AT&T does not guarantee the performance of your service on an end- to-end basis.

AT&T expressly disclaims any warranty with respect to the outcome of these third-party speed tests.

Qualifications & exceptions

• Applies to Internet Service delivered over wireless networks.
• The listed reasons are examples ("including").

Legal Rights & Agreement Rules · Restriction or exception

"Speed" means download speed; upload speed is not guaranteed to match

Unless otherwise specified, references to the "speed" of an Internet Service refer only to download speed, and AT&T makes no guarantee that upload speed will equal download speed, in speed range or actual performance at any moment. Many services have expected upload speeds lower than the comparable download speeds, and actual upload and download speeds will vary greatly from time to time and day to day.

Supporting quotations

Unless otherwise specified, references to the “speed” of an Internet Service will solely be with respect to the download speed of that Service.

AT&T makes no guarantee that the upload speed of a particular Internet Service will be the same as the download speed

the actual upload and download speed of any Internet Service will vary greatly from time to time and day to day.

Qualifications & exceptions

• Applies unless otherwise specified.

Legal Rights & Agreement Rules · Restriction or exception

AT&T disclaims responsibility for Inside Wiring, even AT&T-installed wiring

The condition of Inside Wiring affects the speed, reliability and latency of your Internet Service. You are solely responsible for its condition and AT&T expressly disclaims responsibility for it. If AT&T provides the wiring, on completion of installation you have full ownership and responsibility for it. Whether you or AT&T provides or installs it, to the greatest extent permitted by applicable law AT&T makes no warranty to you or anyone else for any work or materials constituting or associated with Inside Wiring, expressly disclaims any warranty of merchantability or fitness for a particular use, and has no responsibility to maintain, update, repair, replace, de-install or remove installed Inside Wiring.

Supporting quotations

You are solely responsible for the condition of any IW and AT&T expressly disclaims any responsibility for it.

If IW is provided by AT&T, upon completion of installation you will have full ownership and responsibility for that IW.

AT&T has no responsibility to maintain, update, repair, replace, de-install, or remove any installed IW.

Qualifications & exceptions

• Warranty disclaimer applies to the greatest extent permitted by applicable law.

Legal Rights & Agreement Rules · Restriction or exception

Actual Wi-Fi speeds are well below theoretical maximums and capped by your Internet speed

Home or Local Wi-Fi is designed to provide the highest speed available from your home network at any point in time, subject to many factors. AT&T's most recent Wi-Fi Equipment generally supports Wi-Fi 6 and older standards, though older equipment may support only older standards, and your theoretical maximum depends on both the equipment's and your device's standard (for example an older device limited to the Wi-Fi 1 standard caps you at 11 Mbps even with Wi-Fi 6 equipment). Actual Wi-Fi speeds are substantially lower than theoretical maximums; the maximum you can receive may not exceed 40%-50% of the theoretical maximum and may be significantly lower. The speed you experience also depends on the connection between the Wi-Fi network and the destination, so for an example 100 Mbps plan the theoretical maximum download over Wi-Fi would not be expected to exceed 100 Mbps.

Supporting quotations

The theoretical maximum speed you may be capable of achieving from your Home Wi-Fi will depend heavily on which Wi-Fi (IEEE 802.11) standard is supported by the Wi-Fi Equipment you have as well as which Wi-Fi (IEEE 802.11) standard is supported by the particular device you are utilizing.

actual Wi-Fi speeds will be substantially lower than the theoretical maximum speeds which describe the physical throughput rate including Wi-Fi protocol communications. The result is that the maximum you can receive may not exceed 40%-50% of the theoretical maximum Wi-Fi standard speed and may be significantly lower depending on other applicable factors.

the actual speed you experience over Wi-Fi will depend in part on the speed of the connection between the Wi-Fi network you are accessing and the destination you want to reach on the Internet

Qualifications & exceptions

• The 40%-50% figure is the stated limit on the maximum you can receive, which may be significantly lower.
• Examples in the text are stated as examples only.

Legal Rights & Agreement Rules · Restriction or exception

Internet power and battery backup are your responsibility; power loss disrupts VoIP and e911

AT&T Equipment may require electrical power from your premises, which you must provide. If there is a gateway at your premises AT&T will not provide an initial gateway battery backup unit or backup battery; any backup battery solution is your responsibility, and you may buy battery backup from third parties. You are solely responsible for determining when backup batteries need replacement and for replacing and recycling them following manufacturer directions. AT&T Equipment without battery backup will not function when customer-supplied power is lost, which will disrupt your Internet Service and other services that use the AT&T Connection for transport or need an internet connection to work, such as Voice over IP including e911. AT&T has no liability for loss of any service, whether provisioned by AT&T or a third party, when customer-supplied power is interrupted, with or without battery backup in the AT&T equipment.

Supporting quotations

If there is a gateway at your premises, AT&T will not provide an initial gateway battery backup unit or an initial backup battery. Any backup battery solution is your responsibility.

You also agree to be solely responsible for determining when backup batteries for any AT&T Equipment require replacement and for replacing and recycling used batteries.

AT&T Equipment without battery backup will not function in the event of a loss of customer-supplied power. This will disrupt your Internet Service as well as any additional services that use the AT&T Connection for transport (e.g. Voice over IP including e911)

AT&T will have no liability for loss of any service(s), whether provisioned by AT&T or a third party, in the event of interruption of customer-supplied power, with or without battery backup present in the AT&T equipment.

Qualifications & exceptions

• Applies to AT&T Equipment on Internet Service.
• AT&T has no liability for service loss on power interruption whether or not battery backup is present.

Not stated here

• The linked battery backup page is not supplied in this text.

Legal Rights & Agreement Rules · Context

Section 6.13 covers AT&T Wired Internet and overrides conflicting Internet Service Terms

"AT&T Wired Internet Service" means internet service provided entirely through a terrestrial, wired Internet Protocol technology, copper or fiber, generally those marketed as AT&T Internet, AT&T Fiber, AT&T High Speed Internet (including Max and Max Plus) and U-verse Internet. It does not include services that use Asynchronous Transfer Mode technology instead of Internet Protocol, such as AT&T DSL. The terms in Section 6.13 apply to customers purchasing or receiving AT&T Wired Internet Services and supersede conflicting terms in the rest of the Internet Service Terms for those services.

Supporting quotations

“AT&T Wired Internet Service” refers to any internet service provided entirely through a terrestrial, wired Internet Protocol technology, whether copper based or optical fiber based

AT&T Wired Internet Service does not include services which use Asynchronous Transfer Mode technology instead of Internet Protocol technology, such as AT&T DSL.

The terms in this Section 6.13 apply to customers purchasing and/or receiving AT&T Wired Internet Services and supersede any conflicting terms contained in the rest of these AT&T Internet Service Terms with respect to your AT&T Wired Internet Services.

Qualifications & exceptions

• Applies to AT&T Wired Internet Services; AT&T DSL and other Asynchronous Transfer Mode services are excluded.
• Section 6.13 prevails over conflicting terms elsewhere in the Internet Service Terms for those services.

Legal Rights & Agreement Rules · Context

Wireless Home Internet: fixed-location wireless service, also subject to Wireless or Prepaid terms

Wireless Home Internet Services deliver internet access to a fixed location over wireless networks and include services currently marketed as AT&T Internet Air, AT&T Fixed Wireless Internet and AT&T Wireless Home Internet. They can be physically fixed by externally mounted antennas or be mobile services limited to a certain location by network based restrictions, and the plan description and related terms for your service give more detail. If delivered over part of the AT&T wireless network, the Wireless Service Terms in Section 2 apply in addition to the Internet Service terms; if served via an AT&T Prepaid wireless plan, the Prepaid Service Terms in Section 3 apply in addition to the terms for Internet and/or Wireless Services.

Supporting quotations

Wireless Home Internet Services are designed to deliver internet access to a fixed location using wireless networks and include those services currently marketed by AT&T as AT&T Internet Air, AT&T Fixed Wireless Internet and AT&T Wireless Home Internet.

your service will be subject to the Wireless Service Terms in Section 2 in addition to the terms which apply to AT&T Internet Services more generally.

your service will be subject to the AT&T Prepaid Service Terms in Section 3 in addition to the terms which apply to AT&T Internet Services and/or AT&T Wireless Services more generally.

Qualifications & exceptions

• Wireless Service Terms (Section 2) apply if delivered over part of the AT&T wireless network.
• Prepaid Service Terms (Section 3) apply if served via an AT&T Prepaid wireless service plan.

Legal Rights & Agreement Rules · Context

Fixed Wireless Internet definition; its terms override conflicting Internet Service Terms

"Fixed Wireless Internet Service" refers to a wireless high-speed internet access service offering a capability for acquiring, retrieving, generating, storing, transforming, processing or utilizing information, or making information available to other internet end points, via a fixed wireless connection to the AT&T network. The terms in this Section 6.14 apply to customers purchasing or receiving Fixed Wireless Internet Service and supersede conflicting terms in the rest of the Internet Service Terms for that service.

Supporting quotations

refers to a wireless high-speed internet access service that offers you a capability for acquiring or retrieving information from

The terms in this Section 6.14 apply to customers purchasing and/or receiving Fixed Wireless Internet Service and supersede any conflicting terms contained in the rest of these AT&T Internet Service Terms with respect to your Fixed Wireless Internet Service.

Qualifications & exceptions

• Section 6.14 terms supersede conflicting Internet Service Terms for Fixed Wireless Internet Service.

Legal Rights & Agreement Rules · Restriction or exception

Fixed Wireless speeds: expect at least 10 Mbps down and 1 Mbps up, but no particular speed is guaranteed

As set forth on the Speed Tier Page, Fixed Wireless Internet customers should expect service capability speeds of 10Mbps or over downstream and 1Mbps upstream. Because wireless networks vary due to environmental factors beyond AT&T's control, AT&T does not guarantee any particular speed.

Supporting quotations

Fixed Wireless Internet customers should expect to see service capability speeds of 10Mbps or over downstream and 1Mbps upstream.

AT&T does not guarantee you any particular speed.

Qualifications & exceptions

• Expected speeds are service capability speeds, not a guarantee.

Not stated here

• The Speed Tier Page is not supplied in this text.

Legal Rights & Agreement Rules · Restriction or exception

Fixed Wireless adds limits from heavy simultaneous use and antenna problems

In addition to the standard availability and limitations for Wireless Home Internet Services, Fixed Wireless Internet is subject to additional service limitations and/or Capacity Limitations, including use of capacity due to a high number of users simultaneously using data intensive applications, damage to the Outdoor Antenna or cables, rotation of the Outdoor Antenna from its optimum bearing, blockage of the signal between the premise antenna and the cell tower, and improper installation or tampering with the antenna.

Supporting quotations

Fixed Wireless Internet Service is subject to the following additional service limitations and/or Capacity Limitations:

use of capacity due to high number of users simultaneously using data intensive applications;

damage to the Outdoor Antenna or cables;

rotation of Outdoor Antenna from the optimum bearing;

Qualifications & exceptions

• The list continues in the following paragraphs of the source.

Legal Rights & Agreement Rules · Context

DSL Internet Service covers traditional DSL products; Section 6.15 overrides conflicting Internet terms

"DSL Service" refers to any Internet Service provided through traditional Digital Subscriber Line technology, which may include services sold as AT&T High Speed Internet, High Speed Internet Direct and FastAccess DSL under various tier names. AT&T High Speed Internet included both DSL Services and AT&T Wired Internet Services, so if you are unsure which applies you should contact AT&T. The terms in Section 6.15 apply to customers purchasing or receiving DSL Internet Service and supersede conflicting terms in the rest of the Internet Service Terms for that service.

Supporting quotations

“DSL Service” or “DSL Internet Service” refers to any Internet Service provided through traditional Digital Subscriber Line technology

Internet Services sold under the name AT&T High Speed Internet included both DSL Services and AT&T Wired Internet Services. If you are unsure which applies to your Internet Service, please contact us for more information.

The terms in this Section 6.15 apply to customers purchasing and/or receiving DSL Internet Service and supersede any conflicting terms contained in the rest of these Internet Service Terms with respect to your DSL Internet Service.

Qualifications & exceptions

• Section 6.15 prevails over conflicting terms elsewhere in the Internet Service Terms for DSL Internet Service.

Legal Rights & Agreement Rules · Restriction or exception

Fixed Wireless limits also include signal blockage and improper installation or tampering

The additional Fixed Wireless Internet service limitations also include rotation of the Outdoor Antenna from its optimum bearing, blockage of the signal between the premise antenna and the cell tower (for example by a building or barn), and improper installation or tampering with the Outdoor Antenna, in addition to high simultaneous data-intensive use and damage to the antenna or cables.

Supporting quotations

damage to the Outdoor Antenna or cables;

rotation of Outdoor Antenna from the optimum bearing;

blockage of the signal between premise antenna and the cell tower (caused by artificial objects – building, barn, etc.); and

improper installation or tampering with Outdoor Antenna.

Qualifications & exceptions

• Completes the list of additional Fixed Wireless limitations introduced in Section 6.14.2.8.

Legal Rights & Agreement Rules · Restriction or exception

AT&T Internet Air: no commitment on speed; equipment position matters

AT&T Internet Air is a wireless high-speed internet access service via a fixed wireless connection to the AT&T network. Its speed depends heavily on the connection the Wi-Fi Gateway can achieve with the AT&T Mobile network, and 5G availability may depend on your location and the position of the equipment. Unless your plan terms or order confirmation say otherwise, AT&T makes absolutely no commitment about the speeds Internet Air will achieve in a particular location, and you should position the equipment optimally to maximize performance. A linked page gives performance characteristics of network generations and network management practices.

Supporting quotations

refers to a wireless high-speed internet access service that offers you a capability for acquiring or retrieving information from

The speed of AT&T Internet Air service is very dependent upon the connection the Wi-Fi Gateway can achieve with the AT&T Mobile network.

Unless otherwise specified in your plan terms or order confirmation, AT&T makes absolutely no commitment with respect to the speeds AT&T Internet Air will be able to achieve in a particular location.

Qualifications & exceptions

• Applies unless otherwise specified in your plan terms or order confirmation.

Not stated here

• The Broadband Information page is linked and not supplied in this text.

Legal Rights & Agreement Rules · Context

Section 7 Business Internet terms prevail over Sections 1 and 6 for Business Internet Services

The additional terms in Section 7 apply to customers purchasing or receiving Business Internet Services, including AT&T Business Fiber, AT&T Internet for Business, AT&T High Speed Internet Business Edition (and Direct), FastAccess Business DSL (and Direct) and AT&T Internet for Business On Demand. If these terms conflict with terms elsewhere in Sections 1 or 6, the Section 7 terms apply solely with respect to Business Internet Services.

Supporting quotations

The following additional terms apply to customers purchasing and/or receiving Business Internet Services

In the event of a conflict between these terms and terms elsewhere in Sections 1 or 6 of this Agreement, the following terms will apply solely with respect to Business Internet Services.

Business Internet Service

Qualifications & exceptions

• Applies to Business Internet Services only; the Section 7 terms prevail solely with respect to those services.

Legal Rights & Agreement Rules · Context

FastAccess Business DSL and High Speed Internet Business Edition customers are bound by linked service guides

If you are an AT&T FastAccess Business DSL or AT&T High Speed Internet Business Edition customer, you are also subject to the terms in the service guides for those services, which are incorporated by reference and found at two linked addresses.

Supporting quotations

If you are an AT&T FastAccess Business DSL or an AT&T High Speed Internet Business Edition customer, you are also subject to the terms set forth in the service guides for these services, which are incorporated herein by reference

(Fast Access® Business DSL)

(AT&T High Speed Internet Business Edition)

Qualifications & exceptions

• Applies to FastAccess Business DSL and High Speed Internet Business Edition customers.

Not stated here

• The service guides are linked, not supplied in this text, so this card cannot say what they contain.

Legal Rights & Agreement Rules · Restriction or exception

Business Internet: Section 1.3 arbitration with changed JAMS rules, fee and payment thresholds

If you are a Business Internet Service customer, all disputes between you and AT&T are resolved through binding arbitration as prescribed by Section 1.3, except that JAMS applies its Comprehensive Arbitration Rules & Procedures (as modified) unless the claims are valued at $25,000 or less; AT&T pays the JAMS fees listed in subsection 1.3.2.4 for arbitrations you start after fully complying with subsection 1.3.2.2 only if your claims are valued at $25,000 or less; you are eligible for the Alternative Payment and Attorney Premium in such arbitrations only if your claims are valued at $25,000 or less; and the arbitrator issues a reasoned decision only if you or AT&T requests it.

Supporting quotations

If you are a Business Internet Service customer, all disputes between us will be resolved through binding arbitration as prescribed by Section 1.3

AT&T will pay all JAMS fees listed in subsection 1.3.2.4 for arbitrations you initiate after fully complying with subsection 1.3.2.2 only if your claims are valued at $25,000 or less

you are eligible for the Alternative Payment and Attorney Premium in arbitrations you initiate after fully complying with subsection 1.3.2.2 only if your claims are valued at $25,000 or less

the arbitrator will issue a reasoned decision only if you or AT&T requests it.

Qualifications & exceptions

• Applies to Business Internet Service customers.
• Fee-payment and Alternative Payment and Attorney Premium eligibility apply only to claims valued at $25,000 or less.
• A reasoned decision is issued only on request.

Cross-references

• qualifies (model-proposed): AT&T pays JAMS fees in many arbitrations — For Business Internet Service customers, AT&T pays the JAMS fees for arbitrations the customer starts only if the claims are valued at $25,000 or less, instead of the $75,000 threshold in the general fee card.

Legal Rights & Agreement Rules · Context

Section 8 applies only to AT&T OneConnect; it controls over conflicting terms

Section 8 applies only to customers of the AT&T OneConnect service, which combines wireless service and fiber-based home internet service billed as a single subscription. Wireless Service is provided by AT&T Mobility LLC and OneConnect Home Internet Service by the entities in Section 6. Sections 2 and 6 also govern your use, except that sections 6.4 and 6.6 do not apply to OneConnect Home Internet Service and section 6.3 applies to its home internet portion only. In a conflict between Section 8 and other Service Terms, Section 8 controls and all other non-conflicting terms continue to apply. For OneConnect customers "AT&T" and "we" mean the AT&T affiliated companies and their successors and assigns and "you" means the user of the service, and "rate plan" in Section 2 refers to your selected OneConnect plan.

Supporting quotations

Terms that Apply Only to AT&T OneConnect Customers

The AT&T OneConnect Service is comprised of both wireless service and fiber-based home internet service, billed as a single subscription offering.

provided that sections 6.4 and 6.6 do not apply to the AT&T OneConnect Home Internet Service and Section 6.3 applies to the AT&T Home Internet Service portion of your AT&T OneConnect Service only.

In the event of a conflict between the terms in this Section 8 and other Service Terms in this Consumer Service Agreement, the terms in this Section 8 will control.

“You” means the user of the AT&T OneConnect Service.

the phrase “rate plan” in Section 2 refers to your selected AT&T OneConnect plan

Qualifications & exceptions

• Sections 6.4 and 6.6 do not apply to OneConnect Home Internet Service; section 6.3 applies to its home internet portion only.
• Section 8 controls where it conflicts with other Service Terms.

Not stated here

• The OneConnect plan page is linked and not supplied in this text, so this card cannot describe plan details.

Legal Rights & Agreement Rules · Context

Your OneConnect Service Agreement includes plan terms online at purchase and app terms

Your AT&T OneConnect Service Agreement includes the OneConnect Service terms and conditions found online at the time of your purchase, and additional terms and conditions for your use of AT&T apps, features and services, available in the app, on your Device and online.

Supporting quotations

Your AT&T OneConnect Service Agreement includes the following:

Your AT&T OneConnect Service terms and conditions found online at

Additional terms and conditions that apply to your use of AT&T apps, features and services, which are available in the app, on your Device and online at

Qualifications & exceptions

• Plan terms are those found online at the time of your purchase.

Not stated here

• The OneConnect plan terms and app terms are linked documents not supplied in this text.

Legal Rights & Agreement Rules · Restriction or exception

OneConnect: no outage credits and no liability for Service failures beyond the rate plan

Unless otherwise stated in your OneConnect plan, OneConnect subscribers are not eligible for credits for Wireless Service or Internet Service outages, including credits under Section 2.17.2. AT&T has no liability to you for Service failures except as provided in your rate plan.

Supporting quotations

Unless otherwise stated in your AT&T OneConnect plan, AT&T OneConnect Service subscribers are not eligible to receive credits for Wireless Service or Internet Service outages (including credits pursuant to Section 2.17.2).

AT&T has no liability to you for Service failures except as provided in your rate plan.

Qualifications & exceptions

• Applies unless otherwise stated in your OneConnect plan.
• Liability for Service failures is limited to what your rate plan provides.

Not stated here

• The OneConnect plan is a linked document not supplied in this text, so this card cannot say what it provides.

Cross-references

• exception to (model-proposed): Credit for 24+ hour outages is the sole remedy for Service failures — OneConnect subscribers are not eligible for the 24-hour outage credit described in Section 2.17.2 unless their OneConnect plan says otherwise.

Legal Rights & Agreement Rules · Context

Section 9 applies only to Build-a-Plan wireless; it controls over conflicting Service Terms

Section 9 applies only to customers of the AT&T Build-a-Plan service, a wireless service charged as a subscription offering and provided by AT&T Mobility LLC. Section 2 also governs your use, and in a conflict between Section 9 and other Service Terms, Section 9 controls while all other non-conflicting terms continue to apply. For Build-a-Plan customers "AT&T" and "we" mean the AT&T affiliated companies and their successors and assigns, "you" means the user of the service, and "rate plan" in Section 2 refers to your selected Build-a-Plan plan and features. Your Service Agreement includes the Build-a-Plan terms found online at the time of purchase and additional terms for use of AT&T apps, features and services.

Supporting quotations

Terms that Apply Only to AT&T Build-a-Plan Customers

The AT&T Build-a-Plan Service is comprised of wireless service, charged as a subscription offering. AT&T Build-a-Plan Service is provided by AT&T Mobility LLC.

In the event of a conflict between the terms in this Section 9 and other Service Terms in this Consumer Service Agreement, the terms in this Section 9 will control.

“You” means the user of the AT&T Build-a-Plan Service.

the phrase “rate plan” in Section 2 refers to your selected AT&T Build-a-Plan plan and features

Your AT&T Build-a-Plan Service Agreement includes the following:

Your AT&T Build-a-Plan Service terms and conditions found online at

Additional terms and conditions that apply to your use of AT&T apps, features and services, which are available in the app, on your Device and online at

Qualifications & exceptions

• Section 9 controls where it conflicts with other Service Terms.
• Plan terms are those found online at the time of your purchase.

Not stated here

• The Build-a-Plan plan terms and app terms are linked documents not supplied in this text.

Legal Rights & Agreement Rules · Restriction or exception

Build-a-Plan: no outage credits and no liability for Service failures beyond the rate plan

Unless otherwise stated in your Build-a-Plan plan, customers are not eligible for credits for Wireless Service outages, including credits under Section 2.17.2, and AT&T has no liability for Service failures except as provided in your rate plan.

Supporting quotations

Unless otherwise stated in your AT&T Build-a-Plan plan, customers are not eligible to receive credits for Wireless Service outages (including credits pursuant to Section 2.17.2).

AT&T has no liability for Service failures except as provided in your rate plan.

Qualifications & exceptions

• Applies unless otherwise stated in your Build-a-Plan plan.
• Liability for Service failures is limited to what your rate plan provides.

Not stated here

• The Build-a-Plan plan is a linked document not supplied in this text.

Cross-references

• exception to (model-proposed): Credit for 24+ hour outages is the sole remedy for Service failures — Build-a-Plan customers are not eligible for the 24-hour outage credit described in Section 2.17.2 unless their Build-a-Plan plan says otherwise.

Legal Rights & Agreement Rules · Context

Using or paying for any AT&T Service means you accept this Agreement, including arbitration

By activating, using or paying for any AT&T products or services, you agree to be bound by this Consumer Service Agreement. If you do not agree, you should contact AT&T immediately to cancel your order and/or service and return any products. The Agreement requires you and AT&T to resolve most disputes through an informal process, in small claims court, or through arbitration on an individual basis rather than jury trials or class actions, and it also governs how AT&T handles your information, including information related to your AT&T Account and your location.

Supporting quotations

By activating, using, or paying for any AT&T products or services (“AT&T Service(s)” or “Service(s)”), you agree to be bound by this Consumer Service Agreement (“Agreement”).

If you don’t agree, please contact us immediately to cancel your order and/or service and return any products.

It requires you and AT&T to resolve most disputes through an informal process, in small claims court, or through arbitration on an individual basis rather than jury trials or class actions.

This Agreement also governs how we handle your information, including information related to your AT&T Account and your location.

Welcome to AT&T!

Qualifications & exceptions

• Acceptance happens by activating, using or paying for any AT&T product or service.
• The dispute process statement applies to most disputes, not all.

Not stated here

• The cancellation and contact pages are linked and not supplied in this text.

Legal Rights & Agreement Rules · Context

General Terms plus Service Terms; Privacy Notice, Acceptable Use Policy and other documents are incorporated

In the Agreement, unless otherwise specified, "AT&T" and "we" mean the AT&T affiliated companies and their successors and assigns. The Agreement has universal General Terms and specific Service Terms, and you are bound by the General Terms and the Service Terms for each AT&T Service you buy or use. It also incorporates AT&T's Privacy Notice, Acceptable Use Policy, any Customer Service Summary provided to you, and any other documents or terms specifically referenced in the applicable General Terms and Service Terms. If the General Terms and the applicable Service Terms conflict, the Service Terms govern.

Supporting quotations

In this Agreement, unless otherwise specified, “AT&T” and “we” mean the AT&T affiliated companies and their successors and assigns.

You’re bound by the General Terms and the Service Terms for each AT&T Service you purchase or use.

your Agreement incorporates AT&T’s Privacy Notice

any Customer Service Summary provided to you, and any other documents or terms specifically referenced in the applicable General Terms and Service Terms.

In the event of a conflict between the General Terms and the applicable Service Terms, the Service Terms will govern our relationship with you.

General Terms

Qualifications & exceptions

• Applies to each AT&T Service you purchase or use.
• Service Terms govern if they conflict with General Terms.

Not stated here

• The Privacy Notice, Acceptable Use Policy and Customer Service Summary are separate documents not supplied in this text, so this card cannot say what they provide.

Legal Rights & Agreement Rules · Context

Which Service Terms apply to your service

Postpaid AT&T Wireless service, including FirstNet Subscriber Paid User service, is covered by the Wireless Service Terms in Section 2. AT&T Prepaid is covered by the Prepaid Service Terms in Section 3 and the Wireless Service Terms. OneConnect is covered by Section 8 plus the Wireless Service Terms in Section 2 and Internet Service Terms in Section 6. Build-a-Plan is covered by Section 9 plus Section 2. DataConnect/Session-based Wireless plans are covered by Section 4 plus Section 2 and, if the data plan is prepaid, Section 3. AT&T Phone and AT&T Phone - Advanced customers are covered by Section 5. Home internet from AT&T, including Fiber, Internet, Internet Air, Fixed Wireless or DSL, is covered by Section 6, and if provided via the AT&T Wireless Network also the applicable sections of Section 2. Business Internet (small business) is covered by Section 7 plus Section 6.

Supporting quotations

Please use these links to view the Service Terms for each specific Service:

If you have postpaid AT&T Wireless service (including FirstNet Subscriber Paid User service), your Wireless Service Terms are in

If you have AT&T Prepaid service, you’re subject to the AT&T Prepaid Service Terms in

If you have AT&T OneConnect service, you’re subject to the AT&T OneConnect Service Terms in

If you have AT&T Build-a-Plan service, you’re subject to the AT&T Build-a-Plan Service Terms in

If you have a DataConnect/Session-based Wireless plan, you’re subject to the Service Terms in

If you’re an AT&T Phone or AT&T Phone – Advanced customer, your Service Terms are in

If you have home internet from AT&T, including AT&T Fiber, AT&T Internet, AT&T Internet Air, AT&T Fixed Wireless, or AT&T DSL service, your Service Terms are in

If you have Business Internet service (for small business), you’re subject to the Business Internet Service Terms in

Qualifications & exceptions

• Which sections apply depends on the service you have; several services are covered by more than one section.

Legal Rights & Agreement Rules · Context

Internet Service Terms: what services they cover and which other documents govern

The Internet Service Terms govern Internet access services provisioned by AT&T, including IP-based services over copper, copper-fiber hybrid, fiber or wireless networks and legacy DSL, currently marketed as AT&T Internet, AT&T Fixed Wireless and AT&T DSL. Your use is governed by these terms along with your Customer Service Summary or Order Confirmation letter, AT&T's Access ID Terms and Conditions, the att.net Terms of Use, AT&T's copyright claims policies, the Internet Fee Schedule (separate consumer and business schedules), applicable policies and additional terms AT&T makes you aware of, and any posted temporary-service terms if you have been notified of temporary changes. If your Internet Service is delivered over part of the AT&T wireless network, the Wireless Service Terms in Section 2 also apply. In these terms "AT&T" or "we" is the AT&T affiliate for your service and location and "you" is the Account holder, Sub-Account holder and any Authorized Users.

Supporting quotations

These Internet Service Terms govern the Internet access services provisioned by AT&T described in Section 6.1 below

Your use of AT&T Internet Services is governed by these AT&T Internet Service Terms, as well as your Customer Service Summary or Order Confirmation letter

To the extent that your AT&T Internet Service is delivered over some portion of the AT&T wireless network, your service will also be subject the AT&T Wireless Service Terms in Section 2.

“AT&T” or “we” refers to the AT&T affiliate for your service and location identified in section 6.1 and “you” refers to the Account holder, Sub-Account holder, and any Authorized User(s)

AT&T Internet Service Terms

Qualifications & exceptions

• The Wireless Service Terms in Section 2 also apply if your Internet Service is delivered over some portion of the AT&T wireless network.
• "You" includes Sub-Account holders and Authorized Users as defined in Sections 6.3.1 and 6.3.2.

Not stated here

• The Access ID Terms, att.net Terms of Use, copyright policy, Internet Fee Schedule and temporary-service terms are linked documents not supplied in this text.

Legal Rights & Agreement Rules · Company commitment

Internet Service Terms rest on four general principles

The Internet Service Terms are based on four general principles: AT&T supports customers' right to free expression; it will give clear notice of any meaningful limitations on the Services; it will give clear information about the experience customers can expect; and it will provide consumer internet access service in discrete, non-overlapping speed tiers.

Supporting quotations

These AT&T Internet Service Terms are based on four general principles.

(1) We support our customers’ right to free expression.

(2) We will give our customers clear notice of any meaningful limitations on the Services.

(3) We will give our customers clear information about the experience they can expect when using the Services.

(4) We will provide consumer internet access service in discrete, non-overlapping speed tiers.

Qualifications & exceptions

• Stated as general principles on which the terms are based.

Legal Rights & Agreement Rules · Context

Network practices are described on a linked page; apartment owners may impose other terms

For information on how AT&T transmits your information, manages the network, service capability and expected and actual speed ranges, device attachment rules, activities that may impair your experience and monthly data usage allowance practices, the text points to AT&T's Broadband Information page. If your location is in a multi-tenant environment such as an apartment building or condominium, provision of your Internet Service may be subject to other terms imposed by the owner or manager, and you need to ask that owner or manager about any such terms.

Supporting quotations

For more information about how AT&T helps transmit your information to points on the Internet, how AT&T manages the network

provision of your Internet Service may be subject to other terms and conditions imposed by the owner and/or manager of the MTU (e.g., a landlord or home owners’ association).

Qualifications & exceptions

• Additional terms may apply if your location is in a multi-tenant environment.

Not stated here

• The Broadband Information page is linked and not supplied in this text, so this card cannot describe network management practices or data allowance practices.

Legal Rights & Agreement Rules · Context

Internet Services are sold under many names: Wired, DSL, Wireless Home and Business

AT&T Internet Service is marketed under various trade names. AT&T Wired Internet Services (Section 6.15) include those marketed as AT&T Fiber, AT&T Internet, AT&T Internet Basic, AT&T High Speed Internet (including Max and Max Plus) and U-verse Internet. DSL Internet Services (Section 6.17) include AT&T High Speed Internet tiers, High Speed Internet Direct, DSL Direct and FastAccess DSL names. Wireless Home Internet (Section 6.14.2) includes services marketed as AT&T Fixed Wireless Internet and AT&T Wireless Home Internet. Business Internet Services (Section 7) include AT&T Business Fiber, AT&T Internet for Business and related names. The section numbers it cites for Wired Internet (6.15) and DSL (6.17) do not match the headings with those numbers in the supplied text.

Supporting quotations

AT&T Internet Service is marketed under various trade names.

AT&T Wired Internet Services, which are discussed below in Section 6.15, include those services which have been marketed as AT&T Fiber, AT&T Internet, AT&T Internet Basic, AT&T High Speed Internet (including Max and Max Plus), and U-verse Internet.

Business Internet Services, which are discussed below in Section 7, include AT&T Business Fiber, AT&T Internet for Business

Qualifications & exceptions

• Names listed are those the text says services have been marketed under.

Not stated here

• The paragraph cites Section 6.15 for AT&T Wired Internet Services and Section 6.17 for DSL Internet Services, but in the supplied text the Wired Internet Service terms are headed 6.13, 6.15 is headed DSL Internet Service and 6.17 is headed Access from AT&T; this card repeats the citations as written and does not decide which sections are meant.

Legal Rights & Agreement Rules · Context

Your Wired Internet is provided by the local AT&T telephone company for your state

Except as specified otherwise in writing, AT&T Wired Internet Services are provided by your local AT&T telephone company: BellSouth Telecommunications in AL, GA, FL, KY, LA, MS, NC, SC and TN; Southwestern Bell Telephone Company in AR, KS, MO, OK and TX; Pacific Bell in CA; Illinois Bell in IL; Indiana Bell in IN; Michigan Bell in MI; Nevada Bell in NV; Ohio Bell in OH; and Wisconsin Bell in WI.

Supporting quotations

Except as specified otherwise in writing, your AT&T Wired Internet Services are provided by your local AT&T telephone company as set forth below:

BellSouth Telecommunications, LLC in AL, GA, FL, KY, LA, MS, NC, SC, and TN;

Southwestern Bell Telephone Company, LLC in AR, KS, MO, OK, and TX;

Pacific Bell Telephone Company in CA;

Illinois Bell Telephone Company, LLC in IL;

Indiana Bell Telephone Company, LLC in IN;

Michigan Bell Telephone Company, LLC in MI;

Nevada Bell Telephone Company, LLC in NV;

Qualifications & exceptions

• Applies except as specified otherwise in writing.
• The provider depends on your state.