Wireless Plan Terms

Use & Processing · Company practice

Messaging Service: no delivery guarantee, 72-hour deletion and data treatment

If your rate plan includes SMS, MMS and/or Advanced Messaging (RCS) messages, you can send and receive them subject to the Agreement's limitations. Apps that use other messaging protocols and over-the-top messaging apps may incur data charges, and messages sent from or received on tablets, laptops, smart watches or other connected devices are treated as data usage, not messages. AT&T does not guarantee delivery, and messages, including downloaded content, not delivered within 72 hours are deleted; AT&T may change that period without notification. Advanced Messaging will not work if messaging or data is blocked on the line. Group message size maximums apply depending on device mix and capabilities, and AT&T may change the message size limit at any time without notification. Some message elements may not be accessible on certain devices, and you may receive unsolicited messages from third parties as a result of visiting internet sites.

Supporting quotations

If your rate plan includes the ability to send and receive AT&T text (SMS), pictures or video (MMS), and/or Advanced Messaging (RCS) chat messages

Messages sent from or received on tablets, laptops, smart watches, or other connected devices are treated as data usage, not messages.

AT&T does not guarantee delivery of messages. Messages, including downloaded content, not delivered within 72 hours will be deleted and no longer available. AT&T reserves the right to change this delivery period as needed without notification.

Advanced Messaging will not work if messaging or data has been blocked on your line.

AT&T reserves the right to change the Message size limit at any time without notification.

You may receive unsolicited messages from third parties as a result of visiting internet sites.

Qualifications & exceptions

• Messages not delivered within 72 hours are deleted; AT&T may change this period without notification.
• Messages on tablets, laptops, smart watches or other connected devices count as data usage.
• Messaging may need to be provisioned on the account along with a data plan.

Not stated here

• The linked Advanced Messaging page is not supplied in this text.

Use & Processing · Company practice

Caller ID display, blocking limits and incoming call labels

Your Caller ID information, such as your name and phone number, may be displayed on the device or bill of the person receiving your call, and technical limitations may in some circumstances prevent you from blocking its transmission. Contact customer service about blocking the display of your name and number; blocking may not be available when using Data Services. If applicable to your rate plan and Device, an incoming call identification feature may notify you of incoming calls and apply generic labels such as telemarketing, suspected spam or suspected fraud.

Supporting quotations

Your caller identification (“Caller ID”) information (such as your name and phone number) may be displayed on the Device or bill of the person receiving your call; technical limitations may, in some circumstances, prevent you from blocking the transmission of Caller ID information.

Caller ID blocking may not be available when using Data Services.

may apply generic labels such as telemarketing, suspected spam, and/or suspected fraud to some of those calls.

Qualifications & exceptions

• Blocking may not be available when using Data Services.
• The call labeling feature applies only if applicable to your rate plan and Device.

Use & Processing · Company practice

AT&T may reduce data speeds, including on congested cell sites

Except for FirstNet individual users, AT&T may reduce your data throughput speeds at any time based on the terms of your data plan, which may include times when your usage exceeds an applicable, identified data usage threshold in a billing period. Reduced speeds mean you may see slower website loading and effects on data-heavy activities such as video streaming. Reduced speeds apply when using Data Services at times and in areas of network congestion compared with other customers on the same cell site; standard speeds resume once the cell site is no longer congested or your session moves to an uncongested site, and reductions during congestion end at the start of your next billing period unless your usage again exceeds the threshold. There are no mobile network-related speed reductions on Wi-Fi, and Wi-Fi usage does not count against a monthly data usage threshold.

Supporting quotations

Except for FirstNet individual users, AT&T may also reduce your data throughput speeds at any time based on the terms of your data plan, which may include times when your usage exceeds an applicable, identified data usage threshold during any billing period.

Reduced data throughput speeds apply when using Data Services at times and in areas experiencing network congestion compared to other customers using the same cell site.

speeds will no longer be reduced during periods of network congestion at the start of your next billing period, unless your usage again exceeds an applicable, identified data usage threshold for that next billing period.

There are no mobile network-related speed reductions if you use Wi-Fi, and Wi-Fi data usage does not count against a monthly data usage threshold for wireless Data service.

Qualifications & exceptions

• Does not apply to FirstNet individual users.
• Based on the terms of your data plan and an applicable, identified data usage threshold.
• Congestion-related reductions end at the start of the next billing period unless usage again exceeds the threshold.

Not stated here

• The data usage thresholds for particular plans are not stated in this text; the linked broadband and data information pages are not supplied.

Use & Processing · Permission or license

AT&T may change or reconfigure your Device's software remotely and without notice

AT&T may periodically change your Device's preloaded software, apps or programming remotely, without notice, for example to update software or direct your Device to use the network services most appropriate for your typical usage. It may also remotely program or reconfigure your Device on activation and at other times, and install additional software and apps.

Supporting quotations

We may periodically change your Device’s preloaded software, apps or programming remotely, without notice

We may also remotely program or reconfigure your Device upon activation on the AT&T network and at other times, as well as install additional software and apps.

Qualifications & exceptions

• Changes may be made remotely and without notice.

Use & Processing · Restriction or exception

AT&T manages its Equipment and keeps exclusive rights to Equipment data

AT&T reserves the right to manage its Equipment while you are a customer and retains exclusive rights to data the Equipment generates; neither you nor a third party may change, interfere with or block access to the Equipment data or settings. You agree to use the Equipment only for its intended residential use and not another purpose such as on another AT&T network or another provider's network, and to use appropriate and reasonable care. The text says AT&T will repair or replace damaged Equipment as it deems necessary, as explained in Section 5.2, and will not support or maintain customer-owned equipment.

Supporting quotations

AT&T reserves the right to manage the AT&T Equipment during the time you are an AT&T customer and retains exclusive rights to data the Equipment generates. Neither you nor a third party may change, interfere with, or block access to the Equipment data or settings.

You agree that you will use the Equipment only for its intended residential use, and not for any other purpose

As explained in Section 5.2, AT&T will repair or replace damaged Equipment as AT&T deems necessary.

Qualifications & exceptions

• Equipment may be used only for its intended residential use.
• Repair or replacement of damaged Equipment is as AT&T deems necessary.

Not stated here

• The text points to Section 5.2 for repair and replacement of damaged Equipment; Section 5.2 is headed AT&T Phone - Advanced, and this card does not decide how it applies here.

Use & Processing · Permission or license

Porting a number: you authorize AT&T to process the order and notify your provider

If you transfer an existing phone number to AT&T Phone Service, you authorize AT&T to process your order and to notify your existing provider of your decision to switch your local, local toll and long distance services, and you represent that you are authorized to do so. Not all numbers are eligible for porting.

Supporting quotations

you hereby authorize AT&T to process your order for AT&T Phone Services and to notify your existing provider of your decision to switch your local, local toll, and long distance services to AT&T Phone Service, and you represent that you are authorized to take this action.

Not all telephone numbers are eligible for porting to AT&T Phone Service.

Qualifications & exceptions

• Applies when you port an existing number to AT&T Phone Service.
• You represent that you are authorized to take this action.

Use & Processing · Company practice

Voicemail: not guaranteed to be saved, wireless integration and charges

AT&T Phone Service includes Voicemail. AT&T does not guarantee messages will be saved or retrievable, and accessing the mailbox from outside your local calling area may incur local toll or long distance charges. You may integrate your AT&T wireless voice mailbox, bought separately, with your AT&T Phone Voicemail mailbox; calls forwarded from your wireless phone to Voicemail incur no airtime charges, but airtime charges may apply when retrieving messages with your handset. Pager notification can alert you to messages, with paging service and equipment bought separately, and other restrictions may apply.

Supporting quotations

AT&T does not guarantee that voicemail messages will be saved or be able to be retrieved.

If you access your Voicemail voice mailbox from outside your local calling area, you may incur applicable local toll or long distance charges.

Calls forwarded to your Voicemail voice mailbox from your wireless phone will not incur airtime charges. However, airtime charges may apply when using your wireless handset to retrieve messages.

Paging service and equipment must be purchased separately. Other restrictions may apply.

Qualifications & exceptions

• Wireless integration requires separately purchased AT&T wireless service.
• Airtime charges may apply when retrieving messages with a wireless handset.

Use & Processing · Permission or license

Voicemail-to-Text: AT&T may transcribe voicemails and use them to improve its speech services

Voicemail may include Voicemail-to-Text, which automatically transcribes voicemail. AT&T is not responsible or liable for transcription errors or inability to transcribe, lost or misdirected messages, or unlawful, harmful, threatening, abusive, obscene, tortious or otherwise objectionable content, does not filter, edit or control messages or guarantee their security, and can interrupt, restrict or terminate the feature without notice for network impact, abuse, fraud or unlawful use. You authorize AT&T or a third party working on its behalf to listen to and transcribe all or part of a voicemail message, convert it to text or email, and use voicemail messages and transcriptions to enhance, train and improve AT&T's speech recognition and transcription services, software and equipment. You are responsible for complying with law as to the content of VMTT messages you forward or reply with, benchmarking results are AT&T confidential information, additional charges may apply for receiving VMTT email on a wireless device or replying or forwarding by SMS or email, transcription times cannot be guaranteed, and you must provide and update a correct email address.

Supporting quotations

Voicemail may include a Voicemail-to-Text (“VMTT”) feature that provides automated transcription of your voicemail.

AT&T is not responsible nor liable for: 1) errors in the conversion of or its inability to transcribe voicemail messages to text/email; 2) lost or misdirected messages;

We can interrupt, restrict or terminate VMTT without notice if your use of VMTT adversely impacts AT&T’s network

You authorize AT&T or a third party working on AT&T’s behalf to listen to, and transcribe all or part of a voicemail message and to convert such voicemail message into text/email, and to use voicemail messages and transcriptions to enhance, train and improve AT&T’s speech recognition and transcription services, software and equipment.

You agree that the results of benchmarking VMTT against competing products or services is AT&T confidential information requiring AT&T’s written consent to disclose.

Additional charges may apply to receiving email on your wireless device from VMTT, as well as, replying to or forwarding VMTT messages via SMS (text) or email, depending on your plan.

Qualifications & exceptions

• Authorization covers listening to and transcribing all or part of a voicemail by AT&T or a third party working on its behalf.
• The training use covers speech recognition and transcription services, software and equipment.
• Benchmarking results require AT&T's written consent to disclose.

Not stated here

• The text does not say how long voicemail recordings or transcripts are kept or whether a human reviews them.

Use & Processing · Restriction or exception

Voicemail-to-Text: your responsibilities, possible charges and email address

You are solely responsible for complying with applicable laws for the content of any VMTT text messages or emails you forward or include in a reply. Benchmarking results comparing VMTT with competing products or services are AT&T confidential information that you may disclose only with AT&T's written consent. Additional charges may apply for receiving VMTT email on your wireless device and for replying to or forwarding VMTT messages by SMS or email, depending on your plan. Transcription times cannot be guaranteed, and you must provide a correct email address and update it when the email account changes. You also authorize AT&T or a third party working on its behalf to listen to and transcribe voicemail and to use voicemails and transcriptions to enhance, train and improve its speech recognition and transcription services, software and equipment.

Supporting quotations

You are solely responsible for and will comply with all applicable laws as to the content of any text messages or emails you receive from VMTT that you forward or include in a reply to any other person.

to use voicemail messages and transcriptions to enhance, train and improve AT&T’s speech recognition and transcription services, software and equipment.

the results of benchmarking VMTT against competing products or services is AT&T confidential information requiring AT&T’s written consent to disclose.

You are responsible for providing a correct email address and updating the email address when changes to the email account are made.

Qualifications & exceptions

• Additional charges depend on your plan.
• The training use covers voicemail messages and their transcriptions.

Not stated here

• The text does not say how long voicemail recordings or transcripts are kept.

Use & Processing · Permission or license

AT&T may manage and modify Phone - Advanced Equipment and keeps data rights

AT&T reserves the right to manage, maintain and modify the Equipment while you are an AT&T Phone - Advanced customer and retains exclusive rights to use data which the Equipment generates. You agree to use the Equipment only for its intended use and with appropriate and reasonable care.

Supporting quotations

AT&T reserves the right to manage, maintain, and modify the Equipment during the time you are an AT&T Phone – Advanced customer and retains exclusive rights to use data which the Equipment generates.

You agree that you will use the Equipment only for its intended use.

Qualifications & exceptions

• Applies during the time you are an AT&T Phone - Advanced customer.

Use & Processing · Permission or license

Phone - Advanced number porting authorization

If you transfer an existing phone number to AT&T Phone - Advanced, you authorize AT&T to process the order and to notify your existing provider of your decision to switch your local, local toll and long distance services, and you represent that you are authorized to do so. Not all numbers are eligible for porting.

Supporting quotations

you hereby authorize AT&T to process your order for AT&T Phone – Advanced Service and to notify your existing provider of your decision to switch your local, local toll, and long distance services to AT&T Phone – Advanced Service, and you represent that you are authorized to take this action.

Not all telephone numbers are eligible for porting to AT&T Phone – Advanced Service.

Qualifications & exceptions

• Applies when you port an existing number.

Use & Processing · Company practice

Phone - Advanced Voicemail and Voicemail-to-Text: no storage guarantee and limits

AT&T Phone - Advanced includes Voicemail. AT&T does not guarantee messages will be saved or retrievable, and access from outside the local calling area may incur local toll or long distance charges. You may integrate your separately bought AT&T wireless voice mailbox; calls forwarded from your wireless phone to Voicemail incur no airtime charges, though airtime charges may apply to retrieving messages with your handset. Voicemail may include Voicemail-to-Text, automated transcription of voicemail; AT&T is not responsible or liable for transcription errors or inability to transcribe, lost or misdirected messages, or unlawful, harmful, threatening, abusive, obscene, tortious or otherwise objectionable content, does not filter, edit or control messages or guarantee their security, and can interrupt, restrict or terminate it without notice for network impact, abuse, fraud or unlawful use. Separately, you authorize AT&T or a third party working for it to listen to and transcribe voicemail and to use voicemails and transcriptions to enhance, train and improve its speech recognition and transcription services, software and equipment.

Supporting quotations

AT&T does not guarantee that voicemail messages will be saved or be able to be retrieved.

Calls forwarded to your Voicemail voice mailbox from your wireless phone will not incur airtime charges. However, airtime charges may apply when using your wireless handset to retrieve messages.

Voicemail may include a Voicemail-to-Text (“VMTT”) feature that provides automated transcription of your voicemail.

AT&T can interrupt, restrict or terminate VMTT without notice if your use of VMTT adversely impacts AT&T’s network

to use voicemail messages and transcriptions to enhance, train and improve AT&T’s speech recognition and transcription services, software and equipment.

Qualifications & exceptions

• Wireless integration requires separately purchased AT&T wireless service.
• VMTT can be interrupted, restricted or terminated without notice for network impact, abuse, fraud or unlawful use.

Use & Processing · Permission or license

Phone - Advanced Voicemail-to-Text: transcription authorization, training use, your responsibilities

You are solely responsible for complying with law for the content of VMTT text messages or emails you forward or include in a reply. You authorize AT&T or a third party working on its behalf to listen to and transcribe all or part of a voicemail message, convert it to text or email, and use voicemail messages and transcriptions to enhance, train and improve AT&T's speech recognition and transcription services, software and equipment. Benchmarking results comparing VMTT with competing products are AT&T confidential information needing written consent to disclose. Additional charges may apply to receiving VMTT email on a wireless device and to replying or forwarding by SMS or email, depending on your plan. Transcription times cannot be guaranteed, and you must supply and update a correct email address.

Supporting quotations

You authorize AT&T or a third party working on AT&T’s behalf to listen to, and transcribe all or part of a voicemail message and to convert such voicemail message into text/email, and to use voicemail messages and transcriptions to enhance, train and improve AT&T’s speech recognition and transcription services, software and equipment.

You agree that the results of benchmarking VMTT against competing products or services is AT&T confidential information requiring AT&T’s written consent to disclose.

You are responsible for providing a correct email address and updating the email address when changes to the email account are made.

Qualifications & exceptions

• Authorization covers listening to and transcribing all or part of a voicemail by AT&T or a third party working on its behalf.
• Additional charges depend on your plan.

Not stated here

• The text does not say how long voicemail recordings or transcripts are kept.

Use & Processing · User right or choice

DNS Error Assist redirects mistyped addresses to suggestions; you can opt out

DNS services translate domain names into IP addresses and include DNS Error Assist, which, when you enter an incomplete or inaccurate Web address, automatically searches for similar or related terms and presents suggested sites instead of only an error message. If you prefer, you can opt out of DNS Error Assist through a linked privacy choices page from your desktop or mobile browser.

Supporting quotations

The DNS Services include DNS Error Assist, which upon entry of an incomplete or inaccurate Web address will automatically search for similar or related terms and present you with suggested sites you may want to reach instead of providing only an error message.

If you prefer to opt out of DNS Error Assist, you may do so by visiting

Qualifications & exceptions

• The opt-out is made by visiting the linked privacy choices page.

Not stated here

• The linked privacy choices page is not supplied in this text, so what happens to the address you enter is not stated here.

Use & Processing · Restriction or exception

IP addresses: type chosen by AT&T, intended use limits, and IPv6 or IPv4 at AT&T's discretion

Unless otherwise specified, AT&T Internet Service comes with a dynamic IP address, a static IP address, multiple static IP addresses or a privately managed IP address using CGNat, at AT&T's sole discretion. Static IP addresses are not available with all Internet Services or all tiers. A dynamic IP address is a single internet address intended for use with a single Account served by one modem or gateway, and a static or multiple static address is intended for a single computer or a network of devices, computers or servers; you may not use the Service in a manner inconsistent with these intended uses. The Services will support both IPv6 and IPv4 unless otherwise specified, though some equipment may need upgrades to reach IPv6-exclusive content. How AT&T supports IPv6 or IPv4 and the technology used is at its sole discretion, and it cannot guarantee that every third-party service will be fully compatible with the technology it chooses.

Supporting quotations

at the sole discretion of AT&T. Static IP addresses are not available with all AT&T Internet Services or all tiers within certain AT&T Internet Services.

You may not use the Service in a manner that is inconsistent with these intended uses.

The manner by which AT&T will elect to support IPv6 or IPv4 and the technology used to do so will be at AT&T’s sole discretion and AT&T cannot guarantee that every third-party service will be fully compatible with the technology that AT&T elects to employ for a particular purpose.

Qualifications & exceptions

• The type of IP address is at AT&T's sole discretion.
• You may not use the Service inconsistently with the intended use of the IP address type.
• Static IP addresses are not available with all Services or tiers.

Not stated here

• The linked IPv6 and Broadband Information pages are not supplied in this text.

Use & Processing · Restriction or exception

You supply other equipment; AT&T may manage any access equipment and keeps its data

Other than equipment and software AT&T provides (AT&T Equipment), you must provide all equipment, devices and software needed to receive the Service; anything not provided by AT&T, including batteries, is not AT&T's responsibility and gets no support or ongoing maintenance. Whether you or AT&T owns the modem or gateway, AT&T reserves the right to manage it for the duration of your Service and retains exclusive rights to data the equipment generates, and neither you nor a third party may change, interfere with or block access to the equipment, data or settings while you receive the Service.

Supporting quotations

you must provide all equipment, devices, and software necessary to receive the Service.

Regardless of whether the equipment used to access your Service (modem, gateway, etc.) is owned by you or AT&T, AT&T reserves the right to manage such equipment for the duration of your Service and retains exclusive rights to data generated by the equipment.

Neither you nor a third party may change, interfere with, or block access to equipment, the data, or settings while you continue to receive the Service.

Qualifications & exceptions

• AT&T's management and data rights apply regardless of whether you or AT&T owns the equipment.

Use & Processing · Company practice

AT&T may cap usage or limit speeds to protect its network, with notice

AT&T may engage in reasonable network management practices to protect its broadband network from harm, compromised capacity, degraded performance or service levels, or uses that may adversely affect other customers, including (but not limited to) a cap on data usage, a modification of a customer's serving facility or service technology, and a modification of or limit on data throughput speed or data consumption. A very small percentage of customers use the Service in ways that create such harm. If AT&T adopts a practice that applies to your Service it will give you notice by web posting, bill insert, email, letter or other appropriate means describing the practice, how it will work and how it could affect your Service.

Supporting quotations

AT&T reserves the right to engage in reasonable network management practices, to protect its broadband network from harm, compromised capacity, degradation in network performance or service levels, or uses of the Service which may adversely impact access to or the use of the Service by other customers.

(i) a cap on data usage; (ii) a modification of a customer’s serving facility or service technology; and/or (iii) a modification of or a limitation on a customer’s data throughput speed or data consumption.

we will provide you with a notice, by web posting, bill insert, email, letter and/or other appropriate means, which describes the network management practice, explains how it will work, and explains how it could impact your Service.

Qualifications & exceptions

• The listed practices are examples ("include, but are not limited to").
• Notice is promised when AT&T adopts a practice that will apply to your Service.

Use & Processing · Restriction or exception

Fixed Wireless Internet has no static IP addresses; hosted services are not supported

Static IP addresses are not used or available as part of Fixed Wireless Internet Service, and services such as web hosting or hosted services like cameras or gaming servers that require a static IP address are not supported. The paragraph points to Section 6.14.8 for more information on service limitations.

Supporting quotations

Static IP addresses are not used or available as part of the Fixed Wireless Internet Service.

Services such as Web hosting, or hosted services such as camera, gaming server, etc. that require a static IP address are not supported by Fixed Wireless Internet. See Section 6.14.8 for more information on service limitations.

Qualifications & exceptions

• Applies to Fixed Wireless Internet Service.

Not stated here

• The paragraph cites Section 6.14.8, but the supplied text has no Section 6.14.8 (the nearest heading, 6.14.2.8, is Service Availability and Limitations for Fixed Wireless Internet); the text does not say which is meant, and this card does not decide.

Use & Processing · Company practice

Internet Air limits include congestion and signal blockage; AT&T may prioritize or throttle services in congestion

In addition to the standard limitations for Wireless Home Internet Services, Internet Air is subject to additional service limitations and/or Capacity Limitations, including local congestion from high numbers of users using data intensive applications near the serving cell tower and blockage of the signal between the Service address and the tower by buildings, barns and similar objects. To ensure the best quality of service for all customers using the mobility network, during heavy congestion AT&T may temporarily prioritize services that may be most severely impacted by congestion and/or temporarily de-prioritize and/or throttle services it deems likely to contribute to heavy congestion.

Supporting quotations

AT&T Internet Air Service is subject to the following additional service limitations and/or Capacity Limitations:

Local congestion caused by the use of network capacity by high numbers of users simultaneously using data intensive applications in the vicinity of the cell tower serving the Service address;

blockage of the signal between the Service address and the cell tower (caused by artificial objects – building, barn, etc.);

during times of heavy network congestion AT&T may:

temporarily prioritize services that may be most severely impacted by congestion; and/or

temporarily de-prioritize and/or throttle services deemed likely to contribute to heavy congestion.

Qualifications & exceptions

• De-prioritization and throttling are temporary and apply during times of heavy network congestion.
• Which services are deemed likely to contribute to congestion is determined by AT&T.

Not stated here

• The text does not say which services AT&T treats as likely to contribute to congestion.