You can request a copy of PHI, subject to fees and limited denials
Subject to certain exceptions, you may review and obtain your PHI through self-service steps in the separate public Privacy Policy or by emailing hipaarequests@betterhelp.com. BPG may charge a reasonable, cost-based fee and may deny access in limited circumstances. It must tell you why it denied access and whether review is available. For certain denial grounds, a designated licensed healthcare provider who was not involved in the initial denial can review it. The linked self-service instructions are not supplied in this notice.
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With certain exceptions, you have the right to review and obtain a copy of your PHI and may do so on a “self-service” basis by following the steps enumerated in the public Privacy Policy or by emailing hipaarequests@betterhelp.com. We may charge a reasonable, cost-based fee to fulfill such requests. In certain limited circumstances, we may deny your request to access your PHI. In that instance, we will inform you of the reason for the denial and whether you have the right to review. For certain grounds of denial, you have the right to have the denial reviewed by a designated licensed health care provider who did not participate in the original denial decision.
Qualifications & exceptions
Access has exceptions; cost-based fees and limited denials may apply, and review rights depend on the denial ground.
Not stated here
The separate Privacy Policy’s self-service steps are not supplied.
Account & Service Control · User right or choice
You may request correction of inaccurate or incomplete PHI
If you believe your PHI is inaccurate or incomplete, you may request amendment by emailing hipaarequests@betterhelp.com. BPG can deny the request, but must then let you submit a statement of disagreement for inclusion in your record. A request is not a guarantee that the PHI will be changed.
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You have the right to request that we amend your PHI if you believe it is inaccurate or incomplete. To request amendment, email your request to hipaarequests@betterhelp.com. If we deny your request, we will allow you to submit a statement of disagreement for inclusion in your record.
Qualifications & exceptions
A denied request gives you the opportunity to add a disagreement statement.
You may request an alternative way or place for PHI communications
Email hipaarequests@betterhelp.com to request PHI communications by alternative means or at an alternative location. BPG will accommodate reasonable requests, but may require an alternative address or contact method and an explanation of how payment will be handled.
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You may request that we communicate with you concerning PHI by alternative means or at an alternative location. To request confidential communications, email your request to hipaarequests@betterhelp.com. We will accommodate reasonable requests. We may condition such accommodation on you specifying an alternative address or method of contact and explaining how payment will be handled.
Qualifications & exceptions
Requests must be reasonable; BPG may impose the stated contact and payment arrangements.
Account & Service Control · User right or choice
You can request a paper copy of this notice at any time
The notice gives you the right to request a paper copy at any time.
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You also have the right to request a paper copy of this Notice any time.
Account & Service Control · Procedure
The Privacy Officer can provide more information about privacy practices
For additional information about either BPG’s or BetterHelp’s privacy practices, the notice directs you to its Privacy Officer at DPO@betterhelp.com. The rights-request and complaint paragraphs separately use hipaarequests@betterhelp.com.
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For additional information about BetterHelp Provider Group's or BetterHelp's privacy practices, you may contact our Privacy Officer:
DPO@betterhelp.com
To request amendment, email your request to hipaarequests@betterhelp.com.
Qualifications & exceptions
DPO@betterhelp.com is the stated contact for additional information about privacy practices.