This notice covers the provider group’s insurance therapy services
The June 11, 2025 notice covers Uplift Behavioral Health, P.C. and the listed Shine provider entities, collectively BetterHelp Provider Group (BPG). It applies to independent therapists’ services on the BetterHelp platform in connection with the Insurance Offering. Subscription information is excluded unless it is PHI under HIPAA; the separate BetterHelp Privacy Policy governs non-PHI.
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Last Updated & Effective Date: June 11, 2025
This Notice describes how Uplift Behavioral Health, P.C., and its associated provider groups, including Shine Medical Providers, P.C., Shine Medical, P.C., Shine Medical of CA, P.C., and Shine Medical of NJ, P.C.
This Notice applies to BPG's therapy services that are provided by independent therapists on the BetterHelp platform in connection with its Insurance Offering (“Services”).
This Notice does not apply to personal information under BetterHelp's behavioral health subscription offering, unless it is considered Protected Health Information as defined under HIPAA.
This Notice of Privacy Practices will not apply to non-PHI, but the BetterHelp Privacy Policy will apply
Qualifications & exceptions
The scope is the Insurance Offering’s therapy services and PHI, rather than all BetterHelp information.
Not stated here
The linked Privacy Policy is not supplied as part of this analysis.
Legal Rights & Agreement Rules · Company commitment
BPG must follow the notice until it is replaced
The notice takes effect on its listed June 11, 2025 date and remains effective until BPG replaces it. BPG must follow it while it is in effect; its stated duties also include protecting PHI, providing privacy-practices notice and notifying affected people of breaches of unsecured PHI.
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This Notice of Privacy Practices (“Notice”) is effective as of the date listed above. It will remain in effect until BPG replaces it. BPG must abide by the terms of this Notice while it is in effect.
BPG is required by law to maintain the privacy of PHI, to provide notice of our legal duties and privacy practices with respect to PHI, and notify affected individuals following any breach of unsecured PHI.
Qualifications & exceptions
The obligation follows the notice currently in effect.
Legal Rights & Agreement Rules · Permission or license
Legal proceedings and law enforcement can involve PHI without authorization
BPG lists judicial and administrative proceedings, such as responding to subpoenas, and uses required by law or for law enforcement as circumstances where it may use PHI without your authorization. The introduction limits these to circumstances permitted or required by law; the notice does not say every subpoena or law enforcement request automatically requires disclosure.
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In certain limited circumstances, we may be permitted or required by law to use your PHI without your authorization, including:
For judicial and administrative proceedings such as responding to subpoenas
When required by law or for law enforcement purposes
Qualifications & exceptions
The notice’s permission is limited to circumstances permitted or required by law.
Legal Rights & Agreement Rules · Company commitment
BPG says HIPAA use and disclosure rules apply for 50 years after death
For deceased individuals, BPG says it will comply with PHI use and disclosure requirements under § 164.502 of the HIPAA Privacy Rule for 50 years after death. This is a statement about those privacy requirements, not a promise to retain records for 50 years. The cited rule’s text is not supplied here.
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With regard to deceased individuals, we shall comply with the requirements about the uses and disclosures of PHI in accordance with § 164.502 of HIPAA Privacy Rule for a period of 50 years following the death of the individual.
Not stated here
The external HIPAA rule is not reproduced in the notice.
Legal Rights & Agreement Rules · User right or choice
You may complain about privacy violations without retaliation
If you believe your privacy rights were violated, you may complain to BetterHelp’s Privacy Officer at hipaarequests@betterhelp.com or to the U.S. Department of Health and Human Services Office for Civil Rights. The notice gives the federal office’s address, 200 Independence Avenue, S.W., Washington, D.C. 20201, telephone 1-877-696-6775, and hhs.gov/ocr/privacy/hipaa/complaints. It promises no retaliation for filing a complaint.
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If you believe your privacy rights have been violated, you have the right to file a complaint with BetterHelp. You may file a complaint by emailing BetterHelp's Privacy Officer at hipaarequests@betterhelp.com. You also have the right to file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints. You will not be retaliated against for filing a complaint.
Qualifications & exceptions
The complaint right addresses a belief that privacy rights have been violated.
Not stated here
The linked HHS complaints page is not supplied; this card reports only the complaint routes stated in the notice.
Legal Rights & Agreement Rules · Company practice
Revised notice terms will apply to all PHI BPG or BetterHelp maintains
BPG reserves the right to change the notice at any time. It will post a new version on its website and make it available on request. The new terms will cover all PHI maintained by BPG/BetterHelp, including PHI already held.
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BPG reserves the right to change this Notice at any time. If we change this Notice, we will post the new version on our website and will make it available upon request. New terms will apply to all PHI maintained by BPG/BetterHelp.
Qualifications & exceptions
A change is accompanied by website posting and availability on request.
Cross-references
qualifies (model-proposed): BPG must follow the notice until it is replaced — BPG must follow the notice while effective, but may replace it through the stated posting and availability process; new terms cover all maintained PHI.