Notice Of Privacy Practices

Use & Processing · Context

BetterHelp supplies management and administrative services to BPG

BetterHelp, Inc. is associated with BPG, supplies certain management and administrative services, and acts as its Business Associate under HIPAA.

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Supporting quotations

BetterHelp Provider Group is associated with BetterHelp, Inc. (“BetterHelp”), where BetterHelp provides certain management and administrative services to the BetterHelp Provider Group and functions as its Business Associate under HIPAA.

Use & Processing · Company practice

PHI supports service operations and quality improvement

BPG uses and discloses PHI to operate its business, including providing Services, contacting you about available Services, and assessing and improving service quality.

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Supporting quotations

Health Care Operations - To operate our business, for example, in order to provide the Services, contact you about the Services available to you, and to assess and improve the quality of the Services.

Cross-references

• qualified by (model-proposed): Third-party PHI access requires a written protective agreement — When BPG engages payment or operations vendors needing PHI on its behalf, its written-agreement and minimum-PHI commitments apply to that access.

Use & Processing · Permission or license

BPG may create de-identified and aggregate information

BPG may use PHI to create de-identified and aggregate information for any legal purpose. This wording concerns the resulting de-identified and aggregate information; it does not say identifiable PHI can be used for any purpose.

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Supporting quotations

Create de-identified and aggregate information to be used for any legal purpose.

Qualifications & exceptions

• The permitted purposes must be legal and concern de-identified and aggregate information.

Use & Processing · Permission or license

IRB-approved research may use PHI without authorization

BPG lists research approved by an institutional review board among the limited circumstances in which law may permit or require PHI use without your authorization. The wording does not extend this permission to all research.

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Supporting quotations

In certain limited circumstances, we may be permitted or required by law to use your PHI without your authorization, including:

For research approved by an institutional review board

Qualifications & exceptions

• The research must have institutional review board approval and fall within the stated legal limits.