Mobile Terms of Service

Last Updated: September 30, 2026

BetterHelp SMS Messaging Program

This SMS Messaging program is operated by BetterHelp located at 3155 Olsen Dr., Suite #375, San Jose, California, United States of America (contact@betterhelp.com). The BetterHelp SMS service may not be available to all users. By opting into the BetterHelp SMS service, you agree to receive recurring text messages from BetterHelp at the mobile number you provided. These messages may include:

• Opting in allows recurring BetterHelp text messages Account & Service Control

• Account notifications
• • Opting in allows recurring BetterHelp text messages Account & Service Control
• Appointment reminders
• • Opting in allows recurring BetterHelp text messages Account & Service Control
• Other information related to BetterHelp services
• • Opting in allows recurring BetterHelp text messages Account & Service Control

You understand that you do not have to sign up for this SMS service in order to make any purchases, and your consent is not a condition of any purchase with BetterHelp. Your participation in this program is completely voluntary.

• You can make purchases without signing up for SMS Account & Service Control

You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

• Text STOP to cancel SMS at any time Account & Service Control

If you are experiencing issues with the messaging program you can reply with the keyword HELP for assistance, or you can get help directly at contact@betterhelp.com.

• Reply HELP or email for messaging assistance Account & Service Control

As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. Message frequency may vary based on your interactions with us and the services you use.

• Message and data rates may apply in both directions Charges & Financial Obligations
• Text frequency may depend on your interactions and services Account & Service Control

The wireless providers supported by the SMS service are not liable for delayed or undelivered messages.

• Carriers disclaim liability for delayed or undelivered texts Legal Rights & Agreement Rules

Carriers are not liable for delayed or undelivered messages.

• Carriers disclaim liability for delayed or undelivered texts Legal Rights & Agreement Rules

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the SMS service, any errors in such information, and/or any action you may or may not take in reliance on the information or SMS service.

• BetterHelp limits liability for SMS delivery, errors and reliance Legal Rights & Agreement Rules

If you have any questions regarding privacy, please read our Privacy Policy.

• Privacy questions are directed to a separate Privacy Policy Legal Rights & Agreement Rules

Access to and use of BetterHelp’s online platform through which mental health counseling may be provided is governed by our Terms and Conditions

• Separate Terms and Conditions govern platform access and use Legal Rights & Agreement Rules