Opting in allows recurring BetterHelp text messages
BetterHelp operates this SMS program. By opting in, you agree to recurring texts at the mobile number you provided. Messages may include account notifications, appointment reminders and other information related to BetterHelp services. The SMS service may not be available to all users.
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The BetterHelp SMS service may not be available to all users. By opting into the BetterHelp SMS service, you agree to receive recurring text messages from BetterHelp at the mobile number you provided. These messages may include:
Account notifications
Appointment reminders
Other information related to BetterHelp services
Qualifications & exceptions
Messages go to the mobile number you provided.
The service may not be available to all users.
Cross-references
qualified by (model-proposed): You can make purchases without signing up for SMS — SMS consent is voluntary and is not required for a BetterHelp purchase, so the recurring-message permission applies to people who opt in.
has exception (model-proposed): Text STOP to cancel SMS at any time — The recurring-message consent can be ended at any time by texting STOP; the confirmation text comes before messages stop, and signing up again restarts them.
Account & Service Control · User right or choice
You can make purchases without signing up for SMS
Joining the SMS program is completely voluntary. BetterHelp says SMS consent is not a condition of any purchase with it.
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You understand that you do not have to sign up for this SMS service in order to make any purchases, and your consent is not a condition of any purchase with BetterHelp. Your participation in this program is completely voluntary.
Cross-references
qualifies (model-proposed): Opting in allows recurring BetterHelp text messages — SMS consent is voluntary and is not required for a BetterHelp purchase, so the recurring-message permission applies to people who opt in.
Account & Service Control · Procedure
Text STOP to cancel SMS at any time
Text STOP to the short code to cancel the SMS service at any time. BetterHelp will send an SMS confirming that you have unsubscribed and says you will receive no further SMS messages after that. You can rejoin by signing up again as you did initially.
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You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
Qualifications & exceptions
A confirmation SMS is sent before messages stop.
Signing up again restarts messages.
Not stated here
This document does not specify the short code number.
Cross-references
exception to (model-proposed): Opting in allows recurring BetterHelp text messages — The recurring-message consent can be ended at any time by texting STOP; the confirmation text comes before messages stop, and signing up again restarts them.
Account & Service Control · Procedure
Reply HELP or email for messaging assistance
If you have problems with the messaging program, reply HELP or contact contact@betterhelp.com directly for assistance.
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If you are experiencing issues with the messaging program you can reply with the keyword HELP for assistance, or you can get help directly at contact@betterhelp.com.
Qualifications & exceptions
These assistance routes concern the messaging program.
Charges & Financial Obligations · Context
Message and data rates may apply in both directions
Message and data rates may apply to texts BetterHelp sends you and texts you send it. Questions about your text or data plan should be directed to your wireless provider.
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Supporting quotations
As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
Text frequency may depend on your interactions and services
The number of messages may vary according to your interactions with BetterHelp and the services you use; the program does not promise a fixed message frequency.
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Message frequency may vary based on your interactions with us and the services you use.
Legal Rights & Agreement Rules · Restriction or exception
Carriers disclaim liability for delayed or undelivered texts
The terms say that wireless providers supporting the SMS service, also described as carriers, are not liable for delayed or undelivered messages.
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Supporting quotations
The wireless providers supported by the SMS service are not liable for delayed or undelivered messages.
Carriers are not liable for delayed or undelivered messages.
Legal Rights & Agreement Rules · Restriction or exception
BetterHelp limits liability for SMS delivery, errors and reliance
To the extent applicable law permits, you agree that BetterHelp will not be liable for failed, delayed or misdirected delivery of information through the SMS service, errors in that information, or action you take or do not take in reliance on the information or SMS service.
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Supporting quotations
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the SMS service, any errors in such information, and/or any action you may or may not take in reliance on the information or SMS service.
Qualifications & exceptions
The limitation applies only to the extent permitted by applicable law.
Legal Rights & Agreement Rules · Context
Privacy questions are directed to a separate Privacy Policy
The SMS terms direct you to BetterHelp’s linked Privacy Policy for privacy questions. This statement does not itself describe how SMS information is collected, used or shared.
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If you have any questions regarding privacy, please read our
The linked Privacy Policy text is not supplied here; this card cannot describe its collection, use or sharing rules.
Legal Rights & Agreement Rules · Context
Separate Terms and Conditions govern platform access and use
Access to and use of BetterHelp’s online platform, through which mental health counseling may be provided, is governed by its linked Terms and Conditions. This SMS agreement does not supply those platform terms.
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Access to and use of BetterHelp’s online platform through which mental health counseling may be provided is governed by our