CNN Terms of Use

Legal Rights & Agreement Rules · Context

Intro notice: terms affect rights; individual arbitration

The packet opens with a notice that the Terms of Use affect the user's legal rights and obligations, specifically naming waivers of rights, limitation of liability, and the user's indemnity to CNN, and stating that the agreement requires arbitration on an individual basis to resolve disputes rather than courts or jury trials while limiting available remedies. Section 13(9) later qualifies individual arbitration with a staged mass-filing process when 25 or more coordinated claimants submit notice or demands; the intro notice itself does not mention that exception, so this card records the notice as written and the mass-filing layer as a later material qualifier.

Supporting quotations

Welcome to CNN!

THIS AGREEMENT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN COURTS OR JURY TRIALS, AND LIMITS THE REMEDIES AVAILABLE IN THE EVENT OF A DISPUTE.

If, at any time, 25 or more claimants (including you) submit Notices or seek to file demands for arbitration raising similar claims against the other party or related parties by the same or coordinated counsel or entities

Qualifications & exceptions

• The notice is addressed to readers before they use the CNN Services.
• The remedies it says are limited include the dispute-resolution stage, not only damages.

Not stated here

• The mass-filing procedures only appear later in the document; the intro notice itself does not state that staged process.
• The card quotes a link to NAM's Mass Filing Rules; that linked document's text is not supplied in this saved source, so the card cannot say what those rules add, only what the Terms state about the staged process.

Legal Rights & Agreement Rules · Restriction or exception

Use constitutes bound agreement; privacy acknowledgment; eligibility bar

Using or accessing the CNN Services binds the user to the Terms of Use, expressly including the arbitration agreement, exactly as if the user had signed them, and the user acknowledges CNN's collection and use of information as described in the linked CNN Privacy Policy. A user who does not agree to the Terms, or who fails the eligibility criteria set in the Terms, is not authorized to access or otherwise use the Services. The Privacy Policy itself is a linked document outside this saved source and is not analyzed here.

Supporting quotations

BY USING OR ACCESSING THE CNN SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS OF USE, INCLUDING THE ARBITRATION AGREEMENT, JUST AS IF YOU HAD SIGNED THEM

YOU ACKNOWLEDGE OUR COLLECTION AND USE OF YOUR INFORMATION AS DESCRIBED IN THE CNN PRIVACY POLICY.

IF YOU DO NOT AGREE TO THESE TERMS OF USE, OR IF YOU FAIL TO MEET THE ELIGIBILITY CRITERIA SET FORTH IN THESE TERMS OF USE, THEN YOU ARE NOT AUTHORIZED TO ACCESS OR OTHERWISE USE THE CNN SERVICES.

Qualifications & exceptions

• Acceptance covers the arbitration agreement explicitly and is treated as signing.
• The acknowledgment only points to the CNN Privacy Policy; its text is not supplied in this source.

Not stated here

• The CNN Privacy Policy's content is not included in the saved source, so what collection/use it describes stays unknown here.

Legal Rights & Agreement Rules · Context

Definitions: CNN Services, Content, CNN entities, 'you'

Under 'About These Terms of Use', these Terms govern use of the CNN Services. The CNN Services comprise (i) the personalized digital platform, including associated services, websites, applications, user communications, features, functionality, user interfaces, software and networks that link to or otherwise refer to these Terms, including CNN.com and its international editions, the CNN App and CNN Weather (each a 'Service'); and (ii) the programming, promotional materials, images, slogans, logos, audio, video and other content available on or accessed through the Services (the 'Content'). The Services are operated by CNN Interactive Group, Inc. ('CNN Interactive'); the Content is produced, owned or licensed by Cable News Network, Inc. ('CNN, Inc.'). 'CNN', 'we', 'us' and 'our' refer to CNN Interactive, CNN, Inc., or both as the context requires; 'you' and 'your' include each person who visits, accesses or otherwise uses the CNN Services or any part of them.

Supporting quotations

About These Terms of Use

These Terms of Use govern your use of the CNN Services.

The Services are operated by CNN Interactive Group, Inc. (“CNN Interactive”). The Content is produced, owned or licensed by Cable News Network, Inc. (“CNN, Inc.”).

In these Terms of Use, “CNN,” “we,” “us,” and “our” refer to CNN Interactive, CNN, Inc., or both, as the context requires.

Qualifications & exceptions

• Operating entity vs content owner differ: CNN Interactive operates the Services, CNN, Inc. produces, owns or licenses the Content.
• 'CNN', 'we', 'us' and 'our' are ambiguous between the two entities and resolve by context, which this card preserves.

Not stated here

• The card quotes CNN.com as a link; a linked page's text is not supplied in this saved source, so the card cannot say what that page contains.

Account & Service Control · Restriction or exception

Age limit: must be 18 or older; minors need adult supervision

The CNN Services are intended for adults. To use and access the Services a user must be 18 years of age or older. A person below that age may only use the Services under the supervision of an adult.

Supporting quotations

The CNN Services are intended for adults. In order to use and access the CNN Services you must be 18 years of age or older. Any person below this age may only use the CNN Services under the supervision of an adult.

Qualifications & exceptions

• Under-18 use is not prohibited outright; it is allowed only while supervised by an adult.

Legal Rights & Agreement Rules · Context

Governing terms: Terms, Additional Terms, Privacy Policy; Additional Terms prevail per feature

These Terms of Use, any additional terms and conditions ('Additional Terms') presented elsewhere on the CNN Services, and the CNN Privacy Policy together set the terms and conditions for using the Services. In a conflict, the Additional Terms prevail solely for the particular product, service or feature to which they apply. The later Miscellaneous section records that the Terms, along with any applicable Additional Terms, are the entire agreement between the user and CNN for the subject matter and supersede all previous written or oral agreements about it. The CNN Privacy Policy is linked only; its text is not supplied and not analyzed here.

Supporting quotations

These Terms of Use, along with any additional terms and conditions (“Additional Terms”) that are presented elsewhere on the CNN Services, and the CNN Privacy Policy set forth the terms and conditions that apply to your use of the CNN Services.

In the event of a conflict or inconsistency between the Additional Terms and these Terms of Use, the Additional Terms will prevail solely with respect to your use of the particular product, service or feature to which they apply.

These Terms of Use, along with and any applicable Additional Terms that apply to the CNN Services, constitute the entire agreement between you and CNN with respect to the subject matter hereof, and supersede all previous written or oral agreements between you and CNN with respect to such subject matter.

Qualifications & exceptions

• Additional Terms' precedence is limited to the specific product, service or feature they cover.
• The privacy policy is cited as part of the governing set but its content is outside the saved source.

Not stated here

• The CNN Privacy Policy's text is not supplied in this saved source; the card therefore cannot state what the policy requires or permits, only that the Terms point to it as part of the governing set.

Legal Rights & Agreement Rules · Company practice

CNN may change, suspend, discontinue Services at any time without notice

Content available on the CNN Services changes regularly, and what is available with or without an Account or Subscription may also change regularly. CNN may regularly update, make changes to, suspend or discontinue the CNN Services or any aspect, portion or feature at any time, with or without notice and for any or no reason, including the structure, design or layout, the nature or availability of Content, hours of availability, equipment and compatible devices or software, or termination of any CNN Service in its entirety. Certain Content, features and functionalities may be available only with an Account (as defined in Section 2A) or only with a Subscription (as defined in Section 6A); those cross-references point to the account and subscription provisions in this same document.

Supporting quotations

Certain Content, features and functionalities may be available only if you have an Account (as defined in Section 2A) or only if you have a Subscription (as defined in Section 6A).

CNN may regularly update, make changes to, suspend or discontinue the CNN Services or any aspect, portion, or feature thereof, at any time, with or without notice, and for any or no reason.

This may include, but is not limited to, the structure, design, or layout of the CNN Services, the nature or availability of Content, hours of availability, equipment, compatible devices and software needed for access or use, or the termination of any CNN Service in its entirety.

Qualifications & exceptions

• The change right is unconditional: any time, with or without notice, any or no reason.
• Only parts of the Services are gated behind Account or Subscription; the gating is qualified by the definitions in Sections 2A and 6A.

Legal Rights & Agreement Rules · Company practice

CNN may modify Terms at any time; effective on posting; continued use accepts

CNN may modify the Terms of Use at any time, and modifications are effective immediately upon posting. Continued use of any CNN Services after a modification constitutes the user's acceptance of, and agreement to be bound by, the modified Terms.

Supporting quotations

CNN may modify the Terms of Use at any time and such modifications will be effective immediately upon posting.

Your continued use of any CNN Services following any modification constitutes your acceptance of and agreement to be bound by the modified Terms of Use.

Qualifications & exceptions

• No advance-notice period is stated; the posting itself is the effectiveness trigger.
• Continued use alone is the acceptance mechanism.

Account & Service Control · Company practice

Account: what it may allow; info handling; third-party sign-in

Users may be given the opportunity to create a user account ('Account'), which may allow receiving information from CNN, accessing and displaying Content (including through a Subscription Service), and/or participating in certain features on the CNN Services, such as certain Interactive Areas. CNN uses information the user provides in accordance with the linked CNN Privacy Policy (whose text is not part of this saved source). A user may have the option to sign in to the Account with a third-party authentication service provider such as Google or Apple, in which case CNN may receive certain information from that provider to create or authenticate the Account. Whether an account is available at all is phrased as an opportunity, not a guarantee.

Supporting quotations

Accounts; System Compatibility; Restrictions on Use

You may be given the opportunity to create a user account (“Account”) that may allow you to receive information from CNN, access and display Content (including through a Subscription Service), and/or to participate in certain features on the CNN Services, such as certain Interactive Areas (as defined below).

CNN will use the information you provide in accordance with the CNN Privacy Policy.

You may have the option to sign in to your Account using a third-party authentication service provider, such as Google or Apple. If you do so, we may receive certain information from that provider to create or authenticate your Account.

Qualifications & exceptions

• Account availability and what it may allow are hedged with 'may', not guaranteed.
• The third-party sign-in is optional and provider-supplied information is only 'certain information'.

Not stated here

• The CNN Privacy Policy text is not supplied in this saved source; what CNN does with the provided information beyond the reference stays unknown here.
• 'Interactive Areas' is forward-defined later in the document.

Account & Service Control · Procedure

Account duties: accurate info; CNN reliance; user responsible for all uses; report misuse

The user represents and warrants that all information provided to create the Account is accurate, does not misrepresent affiliation with any person or entity, and does not use a username in violation of any person's or entity's rights. CNN may rely on any Account username and/or password to identify the user. The user is responsible for all uses of the Account and agrees to notify CNN immediately if unauthorized use of or access to the Account is suspected.

Supporting quotations

You represent and warrant that all information that you provide to create your Account is accurate, does not misrepresent your affiliation with any person or entity, or use a username in violation of the rights of any person or entity.

CNN may rely on any username and/or password of your Account to identify you. You are responsible for all uses of your Account. You agree to notify CNN immediately if you suspect any unauthorized use of, or access to, your Account.

Qualifications & exceptions

• The responsibility is for ALL uses of the Account, not only the user's own authorized use.
• The discernible standard for 'immediately' is not defined in the source.

Not stated here

• No fixed reporting deadline is stated beyond 'immediately'.

Account & Service Control · Company practice

CNN may change username, cancel account, access/disclosed info; user waives; no ownership

Section 2(A) continues: CNN has the right to change a user's username or cancel the Account for any reason, and to access and disclose Account information to investigate an actual or suspected violation of the Terms or to comply with applicable laws and lawful government requests; the user waives any claims resulting from such actions. The user has no ownership or other proprietary interest in any Account. If CNN (or a CNN parent, subsidiary or affiliate controlling the Account) sells or transfers its business or assets or is involved in a merger or transfer of the CNN Services, CNN may transfer the Account information as part of that transaction. These CNN rights are unconditional as written: 'for any reason'. Section 1(D) explains why Accounts gate content: certain content/features may be available only with an Account or Subscription. Section 6(F) adds that after a Subscription Provider suspends or terminates a subscription, the user agrees not to create another Account or try to access the Subscription Service and Providers may block attempted access.

Supporting quotations

CNN has the right to change your username, or to cancel your Account for any reason, and to access and disclose your Account information to investigate any actual or suspected violation of these Terms of Use or to comply with applicable laws and lawful government requests and you waive any claims resulting from any such actions taken by CNN.

You agree that you have no ownership or other proprietary interest in any Account.

CNN may transfer your Account information as part of that transaction.

Certain Content, features and functionalities may be available only if you have an Account (as defined in Section 2A) or only if you have a Subscription (as defined in Section 6A).

you agree not to create another Account or try to access the Subscription Service and such Subscription Providers reserve the right to block any such attempted access

Qualifications & exceptions

• The cancel/change rights apply 'for any reason' — no stated standard or notice requirement.
• The user waives any claims resulting from CNN's username/account-cancellation/disclosure actions.
• Account transfer is limited to sale, asset transfer, merger or CNN Services transfer scenarios.

Legal Rights & Agreement Rules · Company practice

User supplies devices/connectivity and pays resulting charges

To use the CNN Services the user needs a device that meets the Services' system and compatibility requirements, which CNN may update from time to time; features may differ by device and CNN may change or stop supporting any hardware or software platform at any time, so users are told to check requirements periodically. The user is responsible for obtaining and maintaining all connectivity, software, hardware and other equipment needed for access, and all charges related to it, and is solely responsible for mobile-provider charges including data and messaging fees.

Supporting quotations

To use the CNN Services, you will need to use a computer, mobile device, streaming media player or other device that meets the CNN Services’ system and compatibility requirements (which we may update from time to time).

Please check the requirements periodically, as we may change or stop supporting any hardware or software platforms at any time.

You are responsible for obtaining and maintaining all connectivity, computer software, hardware and other equipment needed for access to and use of the CNN Services and all charges related to the same. You are solely responsible for all charges from your mobile provider including any data and messaging fees that you may incur if you use mobile devices to interact with the CNN Services or to receive communications from CNN.

Qualifications & exceptions

• Compatibility requirements are changeable and access may stop when platforms stop being supported.
• Responsibility for charges is 'solely' the user's for mobile-provider fees.

Account & Service Control · User right or choice

Text messages: opt-in to receive, may opt out any time, consent not a purchase condition

If the user chooses to sign up to receive text messages, they acknowledge that CNN or its designated agent may send text messages. The user can opt out at any time (the card can't describe what the linked CNN Privacy Policy says about that: its text is not supplied in this saved source). The user is not required to agree to receive messages as a condition of purchasing any goods or services.

Supporting quotations

If you choose to sign up to receive text messages, you acknowledge that CNN or its designated agent may send you text messages. You can opt out at any time. See CNN Privacy Policy. You are not required to agree to receive messages as a condition of purchasing any goods or services.

Qualifications & exceptions

• Text sending is by 'CNN or its designated agent' once the user opts in.
• Consent to messages is not a purchase condition.

Not stated here

• The CNN Privacy Policy's text is not supplied in this saved source; the card cannot state what that policy says about opting out of messages, only that the Terms direct users there.

Content & IP Rights · Permission or license

Content license: non-commercial personal access only; licensed, not sold

The user is only authorized to access and display Content for non-commercial, personal use on compatible devices while accessing the CNN Services, and only as the Terms permit. Access to the Content is licensed, not sold. Terms like 'own', 'purchase', 'sale', 'sell', 'rent' or 'buy' used on the Services do not transfer ownership or any intellectual property rights. The related copyright block confirms that no ownership rights are acquired by downloading copyrighted material.

Supporting quotations

You are only authorized to access and display Content for your non-commercial, personal, use on compatible devices when accessing the CNN Services, and only as permitted in these Terms of Use.

ACCESS TO THE CONTENT IS LICENSED AND NOT SOLD TO YOU.

Any use of the terms “own,” “ownership”, “purchase,” “sale,” “sold,” “sell,” “rent” or “buy” on the CNN Services, or in materials related to the CNN Services does not transfer ownership or any intellectual property rights to you.

You acknowledge that you do not acquire any ownership rights by downloading copyrighted material.

Qualifications & exceptions

• The license is limited to non-commercial, personal use on compatible devices.
• Commercial-sounding wording ('purchase', 'buy') does not change the license nature.

Content & IP Rights · Restriction or exception

Prohibited: exploiting the Services; automated gathering/framing

Under the 'you may not' list: the user may not copy, reproduce, distribute, transfer, sell, license, publish, put into a database, display, publicly perform, modify, create derivative works, upload, edit, post, link to, frame, transmit, rent, lease, lend or sublicense or in any way exploit any part of the CNN Services, or attempt to interfere with its operation; and may not use data mining, robots or other automated data-gathering, scraping or extraction tools on the Services, or frame any portion of the Services.

Supporting quotations

copy, reproduce, distribute, transfer, sell, license, publish, enter into a database, display, perform publicly, modify, create derivative works, upload, edit, post, link to, frame, transmit, rent, lease, lend or sublicense or in any way exploit any part of the CNN Services, or attempt to interfere with the operation of the CNN Services;

use any data mining, robots, or other automated data gathering, scraping, or extraction tools on the CNN Services, or frame any portion of the CNN Services;

Qualifications & exceptions

• The ban covers 'any part of the CNN Services', not only Content.
• 'Or attempt to interfere with the operation' adds interference to the prohibited conduct.

Content & IP Rights · Restriction or exception

Prohibited: AI/ML training extraction; fair-use-defense waiver

The user may not extract any Content or data, by automated means or otherwise, as inputs to construct any kind of database, or for the purpose of training any AI algorithm, system, model or tool, any large language or machine learning model, or any similar technology. The user also irrevocably and knowingly waives the right to assert any fair use defense related to such AI training.

Supporting quotations

extract any Content or data, whether by automated means or otherwise, as inputs to construct any kind of database or for the purpose of training any artificial intelligence algorithm, system, model or tool or any large language or machine learning model or any similar technology, and you hereby irrevocably and knowingly waive the right to assert any fair use defense related to any such AI training;

Qualifications & exceptions

• The extraction ban covers both databases and AI/ML/LLM training purposes.
• The fair-use waiver is specifically 'related to any such AI training', i.e., the prohibited training use.

Content & IP Rights · Restriction or exception

Prohibited: reverse engineering and related conduct, including attempts and assistance

The user may not reverse engineer, copy, decompile, disassemble, derive source code of, modify, adapt, capture, reproduce, publicly display or perform, transfer, sell, license, create derivative works from or based upon, republish, upload, edit, post, transmit, distribute, exploit, circumvent or otherwise translate, in whole or in part, the CNN Services or any Content — nor attempt any of that, nor encourage or assist any other person to do it.

Supporting quotations

reverse engineer, copy, decompile, disassemble, derive the source code of, modify, adapt, capture, reproduce, publicly display, publicly perform, transfer, sell, license, create derivative works from or based upon, republish, upload, edit, post, transmit, distribute, exploit, circumvent or otherwise translate, in whole or in part, the CNN Services or any Content or attempt, or encourage or assist any other person, to take any of the above action; or

Qualifications & exceptions

• The ban extends to attempts, and to encouraging or assisting others.
• 'In whole or in part' limits the exception; partial conduct is still banned.

Security & Safeguards · Restriction or exception

Prohibited: tampering with security or accounts, and hacking tools

The user may not tamper with, hack, corrupt, impair, circumvent or disable any security technology, system resource, account or other part of the CNN Services, and may not assist another person in doing so, including by using or distributing tools designed to compromise security such as password guessing programs, cracking tools or network probing tools.

Supporting quotations

tamper with, hack, corrupt, impair, circumvent, or disable any security technology, system resource, account, or other part of the CNN Services (or assist another person in doing so), including by using or distributing tools designed to compromise security (e.g., password guessing programs, cracking tools, or network probing tools);

Qualifications & exceptions

• The ban covers 'account' as one of the protected parts of the Services.
• Assisting another person is itself prohibited, as is distributing compromise tools.

Content & IP Rights · Company practice

Interactive Areas and User Content: CNN disclaims responsibility; use at own risk

The CNN Services may contain comments sections or other interactive features, including CNN's user-generated news community ('Interactive Areas'), where users may post or upload content, comments, video, photos, messages or other materials ('User Content'). CNN is not responsible for the reliability, accuracy or truthfulness of User Content and is not responsible for decisions made based on it; it has no control over whether a user finds such content offensive, harmful, inaccurate, deceptive or otherwise unacceptable and expressly disclaims responsibility for it. The user is solely responsible for the use of any Interactive Areas and uses them at their own risk. CNN disclaims responsibility or liability to any person or entity for any loss, damage, injury, claim, liability or other cause of any kind based on or resulting from any User Content.

Supporting quotations

AI Features; Interactive Areas; Community Guidelines; Submissions

The CNN Services may contain comments sections or other interactive features, including without limitation CNN’s user-generated news community (collectively, “Interactive Areas”), in which you may post or upload content, comments, video, photos, messages, other materials or items (collectively, “User Content”).

CNN is not responsible for the reliability, accuracy or truthfulness of such User Content, and shall not be responsible for any decisions made based on such User Content.

You are solely responsible for your use of any Interactive Areas, and you use them at your own risk.

CNN disclaims any responsibility or liability to any person or entity for any loss, damage (whether actual, consequential, punitive or otherwise), injury, claim, liability or other cause of any kind or character based upon or resulting from any User Content.

Qualifications & exceptions

• The disclaimer covers decisions made based on other users' User Content, not only the content itself.
• Responsibility lies solely with the user, including harm 'of any kind or character'.

Not stated here

• Any page the quoted material links to is not supplied in this saved source; the card cannot describe what it contains.

Use & Processing · Company practice

AI features: AI not human; prompts are User Content; sessions may be stored and used for training

The Services may offer AI Features such as chatbots or AI-powered search. When using them, the user is interacting with artificial intelligence, not a human. Prompts and messages typed into AI Features are User Content. AI chat sessions may be monitored, recorded, reviewed and stored by CNN (and its third-party providers) to generate responses to subsequent prompts, to respond to requests, and for quality, training and improvement purposes — and to train other artificial intelligence technologies. Terms of Use tells the user to review the sources cited by AI Features and to make independent judgment before relying on AI-provided information; the liability-disclaimer section separately states the CNN Parties are not responsible for user actions or inaction based on information presented on the Services.

Supporting quotations

When using AI Features, you are interacting with artificial intelligence, not with a human being.

The prompts and messages that you type into such AI Features constitute User Content.

AI chat sessions may be monitored, recorded, reviewed and stored by us and our third-party providers to generate responses to subsequent prompts, to respond to requests, and for quality, training and improvement purposes and to train other artificial intelligence technologies.

You should review the sources cited by AI Features and conduct your own independent research and exercise appropriate judgment before relying on any information provided by AI Features.

THE CNN PARTIES ARE NOT RESPONSIBLE FOR ANY ACTIONS OR INACTION ON YOUR PART BASED ON THE INFORMATION THAT IS PRESENTED ON THE CNN SERVICES.

Qualifications & exceptions

• Storage/monitoring is by 'us and our third-party providers', not only CNN itself.
• Stated processing purposes: generating responses to subsequent prompts, responding to requests, quality, training, improvement, and training other AI technologies.
• The AI-feature chat prompt text counts as User Content, with no separate confidentiality statement.

Not stated here

• Session data uses and privacy details are again referred to the CNN Privacy Policy, whose text is not supplied in this saved source.
• The card cannot say which AI models or providers are used beyond 'us and our third-party providers'.

Content & IP Rights · Restriction or exception

Submitting content or using services binds user to community guidelines

By submitting any User Content, participating in an Interactive Area within or in connection with the CNN Services, or otherwise accessing and displaying the Services, the user agrees to the community guidelines that follow — a rule set applied to all three of those forms of use, not only to posting.

Supporting quotations

By submitting any User Content, participating in an Interactive Area within or in connection with the CNN Services, or otherwise accessing and displaying the CNN Services, you agree that:

You will not upload, post or otherwise transmit any User Content that:

Qualifications & exceptions

• The trigger includes mere access/display of the Services, not only submitting content.

Content & IP Rights · Restriction or exception

Prohibited content: violating others' rights or knowingly false

Users will not upload, post or otherwise transmit User Content that violates or infringes in any way upon the rights of others, including statements which may defame, harass, stalk or threaten others, or content the user knows to be false, misleading or inaccurate.

Supporting quotations

violates or infringes in any way upon the rights of others, including any statements which may defame, harass, stalk or threaten others.

you know to be false, misleading or inaccurate.

Qualifications & exceptions

• The rights ban extends beyond formal IP harm to defamation, harassment, stalking and threats.
• 'Know to be false' keys on the user's actual knowledge.

Content & IP Rights · Restriction or exception

Prohibited content: offensive, explicit, unlawful or exploitative material

Users will not upload, post or transmit User Content containing blatant expressions of bigotry, racism, racially or ethnically offensive content, hate speech, abusiveness, vulgarity or profanity; containing or advocating pornography or sexually explicit content, pedophilia, incest, bestiality, or material otherwise obscene or lewd; violating any law, or advocating or providing instruction on dangerous, illegal or predatory acts, or discussing illegal activities with intent to commit them or posing a reasonable threat to personal or public safety; or advocating violent behavior or containing violent images of killing or physical abuse captured solely or principally for exploitive, prurient or gratuitous purposes.

Supporting quotations

contains blatant expressions of bigotry, racism, racially or ethnically offensive content, hate speech, abusiveness, vulgarity or profanity.

contains or advocates pornography or sexually explicit content, pedophilia, incest, bestiality, or that is otherwise obscene or lewd.

violates any law or advocates or provides instruction on dangerous, illegal, or predatory acts, or discusses illegal activities with the intent to commit them or poses a reasonable threat to personal or public safety.

advocates violent behavior or contains violent images of killing or physical abuse that appear to have been captured solely, or principally, for exploitive, prurient, or gratuitous purposes.

Qualifications & exceptions

• The law-related rule also bans raising safety threats, not only violations of law.
• The violent-image rule turns on the purpose captured solely or principally exploitative, prurient or gratuitous.

Content & IP Rights · Restriction or exception

Prohibited: IP infringement; user must hold permissions; CNN may bar violators

Users will not upload, post or transmit User Content that infringes or violates any copyright, trademark, trade secret, publicity right or other proprietary right. The user is responsible for holding all necessary rights and permissions for the User Content, and CNN may bar anyone it determines has violated others' intellectual property or proprietary rights from submitting or posting further material on the CNN Services.

Supporting quotations

infringes or violates any copyright, trademark, trade secret, publicity right or other proprietary right.

You are responsible for ensuring you have all necessary rights and permissions for your User Content. CNN may bar anyone it determines has violated others’ intellectual property or proprietary rights from submitting or posting further material on the CNN Services.

Qualifications & exceptions

• The determination of a violation sufficient to bar further posting is made by CNN, not by a court.

Content & IP Rights · Restriction or exception

Prohibited: unsolicited advertising and solicitation content

Users will not upload or transmit User Content containing unsolicited or unauthorized advertising or promotional materials for products or services, 'junk mail,' 'spam,' 'chain letters,' 'pyramid schemes,' or any other form of solicitation.

Supporting quotations

contains any unsolicited or unauthorized advertising or promotional materials with respect to products or services, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation.

Qualifications & exceptions

• The ban covers both unsolicited and unauthorized materials.

Legal Rights & Agreement Rules · Restriction or exception

Prohibited: exposing other users' personal information

Users will not post User Content including other users' personal, sensitive or confidential information; without limiting that rule, they will not interfere with any other user's right to privacy, including by harvesting or collecting personal information about CNN Services users or posting private information about a third party. (The source block reads 'about others users'; that wording is preserved.)

Supporting quotations

Includes the personal, sensitive, or confidential information about others users.

You will not interfere with any other user’s right to privacy, including by harvesting or collecting personal information about the CNN Services users or posting private information about a third party.

Qualifications & exceptions

• The collection ban is directed at information about CNN Services users, not only about third parties generally.

Legal Rights & Agreement Rules · Restriction or exception

Prohibited: criminal or civil-liability activity; service interference

Users will not engage in activity that would constitute a criminal offense or give rise to a civil liability, and will not interfere with or disrupt the CNN Services or the servers or networks connected to them, nor disobey any requirements, procedures, policies or regulations of networks connected to the Services.

Supporting quotations

You will not engage in activity that would constitute a criminal offense or give rise to a civil liability.

You will not interfere with or disrupt the CNN Services or the servers or networks connected to the CNN Services, or disobey any requirements, procedures, policies or regulations of networks connected to the CNN Services.

Qualifications & exceptions

• The interference rule extends past the Services to connected servers and networks.

Legal Rights & Agreement Rules · Restriction or exception

Prohibited: artificial page-view inflation and volume posting beyond an individual's pace

Users will not use — or direct any third party to use — any service, technology or automated system to artificially inflate the page views their User Content receives, or to post more User Content than an individual could upload in a given period. The ban expressly includes pay-per-click services, web 'robots', and other current or future technologies including artificial intelligence.

Supporting quotations

You will not use, or direct any third party to use, any service, technology or automated system to artificially inflate the page views that your User Content receives or to post more User Content than an individual could upload in a given period of time. This includes pay-per-click services, web “robots” and any other current or future technologies including artificial intelligence.

Qualifications & exceptions

• Directing a third party to do this is prohibited as strongly as doing it himself.
• The ban is technology-neutral and covers future technologies including AI.

Content & IP Rights · Restriction or exception

Likeness consent required; union-created footage not compensated

The user must have the consent of each identifiable natural person who appears in their User Content to use that person's name or likeness in the manner contemplated by the Services. Any person appearing in User Content who is a current member of SAG, AFTRA or another rights society is not entitled to compensation by CNN.

Supporting quotations

You have the consent of each identifiable natural person in any User Content to use such person’s name or likeness in the manner contemplated by the CNN Services.

Any person who appears in your User Content who is a current member of the Screen Actors Guild (SAG), the American Federation of Television and Radio Actors (AFTRA) or any other rights society is not entitled to compensation by CNN.

Qualifications & exceptions

• The compensation disclaimer is limited to people appearing in the user's own User Content and to their claims against CNN.

Legal Rights & Agreement Rules · Restriction or exception

No impersonation; comment views are the user's own; no paid or sponsored posting; no claiming CNN endorsement

Users will not impersonate any person or entity — including CNN or its employees — or falsely state or misrepresent their affiliation. Views expressed in comments are the user's own. The user will not accept compensation, services or anything of value in exchange for posting User Content, nor post comments on behalf of other persons, government organizations, companies, special interest groups, marketing agencies or other interests, and will not represent or suggest, directly or indirectly, CNN's endorsement of the User Content.

Supporting quotations

You will not impersonate any person or entity, including, but not limited to, CNN or any CNN employee, or falsely state or otherwise misrepresent your affiliation with any person or entity.

Any views represented in your comments are your own, and you will not accept any compensation, services, or anything of value in exchange for posting User Content; or to post comments on behalf of other persons, government organizations, companies, special interest groups, marketing agencies, or other interests.

You will not represent or suggest, directly or indirectly, CNN’s endorsement of User Content.

Qualifications & exceptions

• The paid-posting ban covers both accepting payment and posting on others' behalf.

Security & Safeguards · Restriction or exception

Prohibited: transmitting viruses and other harmful payloads

Users will not upload, post or otherwise transmit any User Content, software or other materials containing a virus or other harmful or disruptive component.

Supporting quotations

You will not upload, post or otherwise transmit any User Content, software or other materials which contain a virus or other harmful or disruptive component.

Content & IP Rights · Company practice

CNN may remove/edit/move User Content and monitor Interactive Areas; no added liability

CNN has the right, but not the obligation, to delete, move or edit User Content for any reason in its sole discretion, or to monitor Interactive Areas. To the extent CNN chooses to monitor or modify User Content, that decision does not itself create responsibility or liability for CNN related to the user's use of Interactive Areas.

Supporting quotations

CNN has the right, but not the obligation, to delete, move or edit User Content, for any reason in CNN’s sole discretion, or to monitor the Interactive Areas.

The decision by CNN to monitor and/or modify User Content does not constitute, nor shall it be deemed to constitute any responsibility or liability in any manner on the part of CNN in connection with or arising from use by you of Interactive Areas on the CNN Services.

Qualifications & exceptions

• The removal right is discretionary and unconditional: 'for any reason in CNN's sole discretion'.
• Monitoring or editing does not convert CNN into a responsible/publisher role.

Sharing & Disclosure · Company practice

Law-enforcement and legally-required sharing of identifiable user information

Outside the community-guideline rules, CNN states that it may share personally identifiable information in response to a law enforcement agency's request, or where CNN believes disclosure to be necessary, or as otherwise required or permitted by law. Terms of Use again points at the CNN Privacy Policy for further detail.

Supporting quotations

CNN may share personally identifiable information in response to a law enforcement agency’s request, or where we believe it is necessary, or as otherwise required or permitted by law.

Qualifications & exceptions

• The disclosed trigger situations are law-enforcement requests, CNN's own 'necessary' belief, and legal requirement/permission — the card enforces no additional filter the source does not impose.

Not stated here

• The CNN Privacy Policy那 discounts content is not supplied in this saved source; the card cannot add what that policy governs, only that Terms of Use direct users to it.

Content & IP Rights · Permission or license

Submitting User Content grants CNN a perpetual, irrevocable, worldwide license

Submitting User Content to the CNN Services grants CNN and any CNN parent, subsidiary or affiliate a royalty-free, perpetual, irrevocable, non-exclusive, worldwide right and license, without obligation or payment to the user or any third party, to use, publish, reproduce, modify, adapt, edit, translate, create derivative works from, incorporate into other works, distribute, sublicense and otherwise exploit the User Content, in whole or in part, in any form, media or technology now known or later developed, throughout the universe in perpetuity.

Supporting quotations

By submitting User Content to the CNN Services, you grant CNN and any CNN parent, subsidiary or affiliate a royalty-free, perpetual, irrevocable, non-exclusive, worldwide right and license, without obligation or payment to you or any third party, to use, publish, reproduce, modify, adapt, edit, translate, create derivative works from, incorporate into other works, distribute, sublicense and otherwise exploit the User Content, in whole or in part, in any form, media or technology now known or later developed throughout the universe in perpetuity.

Qualifications & exceptions

• The grant triggers on submission to the Services, not only on targeted upload.
• 'Without obligation or payment' removes any compensation duty, and 'non-exclusive' leaves the user the same rights too.
• Non-exclusive: the user keeps their own rights; CNN's license survives termination is not stated here.

Content & IP Rights · Company practice

User warranties behind the license; CNN may enforce content rights

The submitting user represents and warrants that they have all rights, power and authority necessary to grant the license; that they own or control all rights in the User Content needed for the contemplated uses; and that the User Content and CNN's exercise of the license will not violate the Terms, infringe any rights (including privacy or publicity rights), constitute libel or slander, violate any law or other right, or injure any person or entity. The user also grants CNN the right, but not the obligation, to pursue any person or entity that breaches those rights in the User Content by violating the Terms.

Supporting quotations

You represent and warrant that you have all rights, power and authority necessary to grant this license; that you own or control all rights in the User Content needed for the uses contemplated; and that the User Content and CNN’s exercise of these rights will not violate these Terms of Use, infringe any rights, including privacy or publicity rights, constitute libel or slander, violate any law or other right, or injure any person or entity.

You also grant CNN the right, but not the obligation, to pursue any person or entity that violates your or CNN’s rights in the User Content by breaching these Terms of Use.

Qualifications & exceptions

• The enforcement right targets third parties that violate the user's or CNN's rights by breaching the Terms.

Not stated here

• The card cannot say how CNN would enforce; the Terms state the right instrumentally, without procedure.

Content & IP Rights · Permission or license

Moral-rights declaration, waiver and release if user retains moral rights

If it is determined that the user retains moral rights (including rights of attribution or integrity) in their User Content, the user declares: no personally identifying information need be used in connection with the Content or derivative/updated versions; no objection to publication, use, modification, deletion or exploitation by CNN or its licensees, successors and assigns; a forever waiver and agreement not to claim or assert any moral rights of an author in the Content; and a forever release of CNN and its licensees, successors and assigns from otherwise-assertable claims. Separately, the user permits any other user to access, view, store or reproduce the Content for that other user's personal use.

Supporting quotations

If it is determined that you retain moral rights (including rights of attribution or integrity) in the User Content, you hereby declare that (i) you do not require that any personally identifying information be used in connection with the User Content, or any derivative works of or upgrades or updates thereto; (ii) you have no objection to the publication, use, modification, deletion and exploitation of the User Content by CNN or its licensees, successors and assigns; (iii) you forever waive and agree not to claim or assert any entitlement to any and all moral rights of an author in any of the User Content; and (iv) you forever release CNN, and its licensees, successors and assigns, from any claims that you could otherwise assert against CNN by virtue of any such moral rights.

You also permit any other user to access, view, store or reproduce the User Content for that user’s personal use.

Qualifications & exceptions

• The waiver is conditional on a determination (by whom is unstated) that the user retains moral rights.
• The no-objection list and release run to CNN's licensees, successors and assigns too.
• Separate grant to other users is limited to that user's personal use.

Not stated here

• The card cannot say who makes the 'if it is determined' determination; the source leaves that actor unstated.

Content & IP Rights · Permission or license

Feedback may be used freely, without compensation

Where the Services invite feedback, comments or other information ('Feedback'), submitting Feedback means CNN is free to use it without any compensation to the user — to improve the Services, or for any other purpose permitted by applicable law.

Supporting quotations

By submitting Feedback, you agree that CNN is free to use the Feedback without any compensation to you, to improve the CNN Services or for any other purpose permitted by applicable law.

Qualifications & exceptions

• The permitted purpose set is 'improvement' plus anything legally permitted.

Content & IP Rights · Company practice

No unsolicited submissions; if sent anyway, free use without confidentiality

CNN does not accept unsolicited submissions of concepts, creative ideas, suggestions, stories or other potential content, and asks users not to send them. If the user does send one anyway, no material sent will be treated as confidential, and CNN may create derivative works based on it, change, revise, rearrange or otherwise edit it, and use it in whole or in part, for any purpose, in any and all media known or later devised, throughout the universe in perpetuity, without attribution or compensation; the user waives any claim against CNN and its officers, directors and employees related to the submission.

Supporting quotations

CNN does not accept unsolicited submissions of concepts, creative ideas, suggestions, stories or other potential content. Please do not send us any unsolicited submissions.

If you do, no material you send to us will be treated as confidential, and CNN shall have the right to create derivative works based on, change, revise, rearrange or otherwise edit the submission and otherwise use the submission, in whole or in part, for any purpose, and in any and all media now known or hereafter devised throughout the universe in perpetuity without attribution or compensation to you, and you hereby waive the right to make any claim against CNN and its officers, directors and employees related to the submission.

Qualifications & exceptions

• The free-use regime applies only to material actually sent despite the request not to send it.
• The claim waiver includes CNN's officers, directors and employees.

Not stated here

• Whether solicited-submission channels exist at all in practice is not stated beyond the ban on unsolicited ones.

Content & IP Rights · Company practice

Copyright ownership: collective work; CNN Inc. rights; limited downloading

The Services contain copyrighted material, trademarks and other proprietary information (text, software, photos, video, graphics, music, sound), and the Content is copyrighted as a collective work under United States copyright laws. CNN Inc. owns copyright in the selection, coordination, arrangement and enhancement of the Content, and in the Content original to it. The user may not modify, publish, transmit, participate in transfer or sale, create derivative works, or in any way exploit any of the Content, in whole or in part; except as expressly permitted under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material is permitted without the express permission of CNN Inc. and the copyright owner. Permitted copying/redistribution/publication must keep author attribution, trademark legend and copyright notice intact. Downloading confers no ownership rights. Any CNN Inc. authorization to copy is limited to viewing or downloading a single copy for non-commercial, personal, entertainment use only, with all copyright, trademark and other proprietary notices kept intact.

Supporting quotations

Content Ownership

The CNN Services contain copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music and sound, and the Content of the CNN Services are copyrighted as a collective work under the United States copyright laws.

CNN Inc. owns copyright in the selection, coordination, arrangement and enhancement of such Content, as well as in the Content original to it.

Except as otherwise expressly permitted under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material will be permitted without the express permission of CNN Inc. and the copyright owner.

If CNN Inc. authorizes you to copy any part of the CNN Services, this authorization is limited to viewing or downloading a single copy for non-commercial, personal, entertainment use only, and requires you to keep intact all copyright, trademark and other proprietary notices.

Qualifications & exceptions

• 'CNN Inc.' named specifically against Content, while operation is CNN Interactive Group, Inc. (Section 1(A)).
• The only stated copy authorization is a single copy for non-commercial personal entertainment use.

Legal Rights & Agreement Rules · Company practice

Third-party content: CNN is a distributor; no responsibility for reliance

Where the Services include Content supplied by third parties, CNN is a distributor, not the publisher or creator. Opinions, advice, statements, services, offers or other information expressed or made available by third parties (including information providers or users of the Services) are those of the respective author or distributor, not of CNN. Neither CNN nor any third-party provider guarantees accuracy, completeness or usefulness of any content, nor its merchantability or fitness for a particular purpose. CNN is not responsible or liable, directly or indirectly, for any loss or damage caused by the user's use of, or reliance on, information obtained through the Services. Evaluating the accuracy, completeness or usefulness of information, opinions or advice is the user's own responsibility, and the Terms advise seeking professional advice as appropriate.

Supporting quotations

Third Party Content; Advertisements and Promotions

Any opinions, advice, statements, services, offers, or other information or content expressed or made available by third parties, including information providers or users of the CNN Services, are those of the respective author(s) or distributor(s) and not of CNN.

Neither CNN nor any third-party provider of information guarantees the accuracy, completeness, or usefulness of any content, nor its merchantability or fitness for any particular purpose and CNN is not responsible or liable, directly or indirectly, for any loss or damage caused by your use or reliance on information obtained through the CNN Services.

It is your responsibility to evaluate the accuracy, completeness or usefulness of any information, opinion, advice or other content available through the CNN Services. Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific information, opinion, advice or other content.

Qualifications & exceptions

• The distributor role is expressly 'not a publisher or creator'.
• The disclaimer covers loss or damage from use OR reliance on information obtained through the Services.

Not stated here

• The card cannot verify the identity of specific third-party information providers.

Legal Rights & Agreement Rules · Company practice

Third-party ads: dealings are user's own; CNN disclaims responsibility

CNN may run advertisements and promotions on the CNN Services, including from third parties. Dealings with, or participation in promotions of, advertisers other than CNN — and any associated terms, conditions, warranties or representations — are solely between the user and that third party. If the user transacts with an advertiser featured on the Services, including providing that advertiser with personal information, CNN states it is not responsible for the transaction or for the personal-information provision, nor liable for loss or damage of any sort resulting from those dealings or from the presence of third-party advertisers on the Services.

Supporting quotations

Your dealings with, or participation in promotions of, advertisers other than CNN, and any terms, conditions, warranties or representations associated with such dealings, are solely between you and such third party.

If you engage in any transaction with an advertiser featured on the CNN Services, including providing that advertiser with any personal information, you agree that CNN is not responsible for such transaction or provision of personal information and CNN is not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of third-party advertisers on the CNN Services.

Qualifications & exceptions

• Any personal information given to an advertiser is the user's own act; CNN names no responsibility for it.
• The disclaimer covers both the dealings and the mere presence of third-party ads.

Not stated here

• Whether the advertiser's own terms apply is the third party's matter; the card cannot describe those terms.

Charges & Financial Obligations · Context

Subscription Service definition; full Terms apply alongside subscription rules

CNN Services offering access to certain Content and features through paid plans such as CNN All Access or CNN Basic are a 'Subscription Service'. The Section 6 Subscription Terms govern the user's use of and access to each Subscription Service; other parts of the Terms of Use still apply to using a Subscription Service or Subscription, unless another provision says otherwise.

Supporting quotations

Subscription Terms

CNN Services that offer access to certain Content and features through paid subscription plans such as CNN All Access or CNN Basic are referred to herein as a “Subscription Service”.

The terms set forth in this Section (“Subscription Terms”) govern your use of and access to each Subscription Service.

In addition to these Subscription Terms, all other provisions of these Terms of Use apply to your access to and use of a Subscription Service and your Subscription, unless expressly stated otherwise.

Qualifications & exceptions

• 'Unless expressly stated otherwise' leaves only named overrides standing.

Not stated here

• The card names plan pages such as CNN All Access and CNN Basic; any linked plan page's text is not supplied in this saved source, so the card cannot say what those pages add beyond the names.

Charges & Financial Obligations · Restriction or exception

Subscription eligibility: account, active plan, valid payment method; U.S. residence

Access to a Subscription Service requires an Account plus an active subscription plan ('Subscription') on a valid payment method ('Payment Method'). To subscribe to a Subscription Service in the United States, the user must reside within one of the 50 states, the District of Columbia, or certain U.S. territories or possessions (the 'U.S. Subscription Service Area').

Supporting quotations

To access a Subscription Service, you must have an Account, and you must have an active subscription plan (a “Subscription”) with a valid payment method (a “Payment Method”).

To subscribe to a Subscription Service in the United States of America, you must reside within one of the fifty (50) states of the United States of America (“U.S.”), the District of Columbia or certain U.S. territories or possessions (the “U.S. Subscription Service Area”).

Qualifications & exceptions

• The requirements are cumulative: account + active paid plan + valid payment method.
• A residence requirement exists for subscribing within the U.S.; it names the 50 states, DC, and certain territories/possessions.

Not stated here

• Which territories or possessions count is not defined in the source.

Charges & Financial Obligations · Procedure

Two purchase channels: directly from CNN or authorized third-party providers

A Subscription may be purchased either directly through CNN or through an authorized third party such as an app store or internet, mobile or TV provider (a 'Third Party Provider'). Whoever processes the purchase is the 'Subscription Provider' — CNN when bought directly, the Third Party Provider otherwise.

Supporting quotations

You may purchase your Subscription either (i) directly through CNN or (ii) through a third party (e.g., an app store or your internet, mobile or TV provider) that has been authorized to provide Subscriptions to the CNN Services (each, a “Third Party Provider”).

The term “Subscription Provider” refers to CNN or the applicable Third Party Provider, depending on whether you purchase your Subscription directly from CNN or from a Third Party Provider.

Qualifications & exceptions

• The third-party channel is only for providers CNN has authorized to provide Subscriptions.

Charges & Financial Obligations · Company practice

Direct purchases: automatic renewal and recurring charges until cancellation

For Subscriptions bought directly through CNN: after the original Subscription ends, it automatically renews at the then-current rates unless the user cancels before the renewal, and renewal charges are applied to the Payment Method associated with the user's Account. By providing CNN a Payment Method, the user acknowledges and agrees that CNN or CNN's third-party payment processor (the 'Payment Service') is authorized to periodically charge the Subscription Fee — the subscription fee together with any applicable taxes and service fees — to that Payment Method on a recurring basis until cancellation. CNN and/or the Payment Service may verify the Payment Method by processing an authorization hold. Depending on the payment method, the issuer may charge certain taxes and fees (per transaction or related to processing); the user is solely responsible for such issuer charges.

Supporting quotations

After your original Subscription ends, it will automatically renew at the then-current rates unless you cancel before the renewal. Renewal charges will be applied to the Payment Method associated with your Account.

By providing CNN with a Payment Method, you expressly acknowledge and agree that CNN or the Payment Service is authorized to periodically charge the applicable Subscription fee together with any applicable taxes and service fees (collectively, the “Subscription Fee”) to the Payment Method associated with your Account on a recurring basis until you cancel your Subscription.

CNN and/or the Payment Service will attempt to verify the Payment Method you provide, and may do this by processing an authorization hold, which is a standard practice.

You will be solely responsible for any such taxes and charges that may apply.

Qualifications & exceptions

• Automatic renewal is the default; timely cancellation before renewal is the only stated opt-out.
• The charge authorization survives until the user actually cancels.
• Issuer-charged fees (per transaction or processing) fall on the user.

Charges & Financial Obligations · Context

Provider purchases: provider processes payment and its terms rule conflicts

When the Subscription is bought through a Third Party Provider, that provider processes the Payment Method and gives the user details on signing in or creating the Account, possibly requiring the user to leave the provider's platform to confirm information with CNN. Payment questions under that channel go to the provider, and the user is directed to review the provider's own terms ('Third Party Provider Terms'). The provider 'will usually be responsible for payment, billing and cancellation rights', and on any inconsistency between those payments/billing/cancellation provisions and these Terms of Use, the provider's terms control.

Supporting quotations

If you purchase a Subscription through a Third Party Provider, the Third Party Provider will process your Payment Method and give you further details on how to sign in or create your Account, which may require you to leave the Third Party Provider platform to confirm your information with us.

Please review your Third Party Provider’s terms of use and user agreements (“Third Party Provider Terms”).

If you access the CNN Services or purchase a Subscription through a Third Party Provider, the Third Party Provider will usually be responsible for payment, billing and cancellation rights, so in the event of any inconsistency between the payment, billing and cancellation provisions in the Third Party Provider Terms and these Terms of Use, the provisions in the relevant Third Party Provider Terms will apply.

Qualifications & exceptions

• The provider-terms preference is limited to payment, billing and cancellation matters.
• 'Will usually be responsible' hedges the general principle.

Not stated here

• The full contents of the provider's terms are outside this source.

Charges & Financial Obligations · Company practice

Plans and pricing may change without notice; switching subject to provider terms

Subscription plans, pricing and offers may vary by Subscription Provider and may change over time without notice, except as applicable law may require. Each plan may offer different availability, functionality, features, device compatibility, conditions or limitations, which are disclosed during sign-up or in other materials on the Services. Where the provider offers it, the user may be able to switch plans; additional switching terms — charges and billing-date changes — come from the provider.

Supporting quotations

The plans, pricing and offers for Subscriptions may vary by Subscription Provider and may change over time without notice (except as may be required by applicable law).

Subject to availability with your Subscription Provider, you may be able to change your Subscription from one plan to another. Additional terms applicable to the switching of a Subscription plan (such as the applicable charges and changes to billing dates) will be provided by your Subscription Provider.

Qualifications & exceptions

• Price changes may occur without notice; the only carve-out is where applicable law requires otherwise.
• Switching availability depends on the provider, and switching terms like billing dates come from the provider too.

Charges & Financial Obligations · Company practice

Free trials and promotional offers: provider-determined limits, once per offer

Subscription Providers may make certain plans available on a free trial, discounted, promotional or bundled basis ('Promotional Offer', free trial 'Trial Subscription'). The trial/promotional period, eligibility, pricing and other terms are disclosed when the offer is presented and determined by the applicable provider in its sole discretion. Unless stated otherwise, Trial Subscriptions and Promotional Offers are limited to new subscribers or customers, cannot be combined, and can be used only once. A valid Payment Method is required to access a Subscription Service during any free trial or promotional period, although the Payment Method is not charged during a free trial period.

Supporting quotations

From time to time, Subscription Providers may make certain Subscription plans available on a free trial, discounted, promotional or bundled basis (each, a “Promotional Offer,” and a free trial, a “Trial Subscription”). The applicable free trial or promotional period, eligibility requirements, pricing, and other terms will be disclosed when the offer is presented and determined by the applicable Subscription Provider in its sole discretion.

Unless otherwise stated, Trial Subscriptions and Promotional Offers are limited to new subscribers or customers, may not be combined, and may be used only once.

You must provide a valid Payment Method to access a Subscription Service during any free trial or promotional period, although your Payment Method will not be charged during a free trial period.

Qualifications & exceptions

• Term lengths, eligibility and pricing are provider-determined and disclosed at offer time, not fixed in these Terms.
• Default standalone rule: one use, new customers only, no combining — unless the offer states otherwise.

Charges & Financial Obligations · Company practice

Trial/promo conversion to paid auto-renewal if not timely cancelled; no end reminder

Unless the user timely cancels before the end of the free trial or promotional period, the Subscription converts to (for a Trial Subscription) or continues as (for a Promotional Offer) a paid subscription at the then-current rate, the Subscription Fee is charged to the Payment Method, and the Subscription automatically renews on a recurring basis unless and until duly cancelled. The user will not be notified that a free trial or promotional period is about to end unless required by applicable law. Registering multiple times for the same Trial Subscription or Promotional Offer using multiple names, addresses, email addresses or other means violates the Terms and may result in termination of the Subscription. Converted or continued subscriptions then follow the same auto-renewing cycle described in Section 6(B)(i) for direct purchases.

Supporting quotations

UNLESS YOU TIMELY CANCEL BEFORE THE END OF THE APPLICABLE FREE TRIAL OR PROMOTIONAL PERIOD, YOUR SUBSCRIPTION WILL CONVERT TO (IN THE CASE OF A TRIAL SUBSCRIPTON), OR CONTINUE AS (IN THE CASE OF A PROMOTIONAL OFFER), A PAID SUBSCRIPTION AT THE APPLICABLE THEN-CURRENT RATE, THE SUBSCRIPTION FEE WILL BE CHARGED TO YOUR PAYMENT METHOD, AND YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW ON A RECURRING BASIS UNLESS AND UNTIL YOU DULY CANCEL.

You will not be notified that a free trial or promotional period is about to end unless required by applicable law.

You agree not to register multiple times for the same Trial Subscription or Promotional Offer using multiple names, addresses, email addresses or other means; doing so violates these Terms of Use and may result in termination of your Subscription.

After your original Subscription ends, it will automatically renew at the then-current rates unless you cancel before the renewal.

Qualifications & exceptions

• No reminder of the approaching trial/promo end is promised; only applicable law could require one.
• Multiple registrations for the same offer are a Terms violation with a possible termination consequence.
• The conversion rule rests on the same automatic-renewal mechanism as direct purchases (Section 6(B)(i)).

Charges & Financial Obligations · Restriction or exception

Uncollected amounts, suspension, re-billing attempts, fee liability

The user is responsible for all Subscription charges and remains responsible for any uncollected amounts. If a payment becomes due and the Payment Method does not cover it or is not valid, CNN may suspend access until the user updates the Payment Method and pays amounts due; if the method expires and the user neither updates it nor duly cancels before automatic renewal, the user authorizes CNN and/or the Payment Service to keep billing; a declined method may be charged multiple times. If a debit card is accepted as a Payment Method and the user provides one, the issuer may impose its own fee per decline — a dispute over that fee is addressed with the issuer. For provider-bought subscriptions, the provider may act under its own terms, and the provider may pursue unpaid amounts, or allow the Payment Service or a third party to do so. Except as provided in Section 13 (Dispute Resolution), the user remains liable for related costs and expenses, including bank overdraft, processing, collection agency, reasonable attorneys' fees and arbitration fees. Related provider rights under Section 6(F) let any Subscription Provider suspend or terminate a Subscription immediately, for any reason or none, including over inaccurate account or payment details.

Supporting quotations

(E) Payment and Billing

You are responsible for all Subscription charges and you will remain responsible for any uncollected amounts.

If your Payment Method does not cover the Subscription Fee or a valid Payment Method is not available when a payment becomes due, CNN may suspend access until you update your Payment Method and pay amounts due.

If your Payment Method is declined, CNN or the Payment Service may attempt to charge the Payment Method multiple times.

Except as provided in Section 13 (Dispute Resolution), you remain liable for related costs and expenses, including bank overdraft, processing, collection agency, reasonable attorneys’ and arbitration fees.

The term “Subscription Provider” refers to CNN or the applicable Third Party Provider, depending on whether you purchase your Subscription directly from CNN or from a Third Party Provider.

Any Subscription Provider may suspend or terminate your Subscription immediately for any reason or for no reason whatsoever, including if it is reasonably determined that you have provided inaccurate Account or payment details or you are otherwise in violation of these Terms of Use.

Qualifications & exceptions

• Re-billing after expiry is framed as the user's authorization; CNN names no advance notice duty for it.
• Issuer-decline fees are the user's to contest with the issuer, not CNN's.
• The costs/expenses liability is expressly subject to the carve-out '(except as provided in Section 13)'.
• The unpaid/suspension rule applies across both direct and provider purchases; provider-bought subscriptions may follow the provider's own terms.

Not stated here

• The exact allocation of fees between CNN, the Payment Service and issuers is set by the payment method's issuer terms, which are outside this source.

Charges & Financial Obligations · Company practice

Subscription Fee may change at any time; continuation after notice accepts it

CNN may change the amount of the Subscription Fee for any plan at any time and will communicate price changes in accordance with applicable law. The user's continuation of the Subscription after such notice has been delivered constitutes acceptance of the price change.

Supporting quotations

CNN may change the amount of your Subscription Fee for any Subscription plan at any time and will communicate price changes to you in accordance with applicable law. Your continuation of your Subscription after such notice has been delivered to you will constitute your acceptance of such price changes.

Qualifications & exceptions

• The communication standard is 'in accordance with applicable law', not a fixed notice period.
• Acceptance is by continuation after delivery of the notice.

Charges & Financial Obligations · Restriction or exception

Fees non-refundable; access through paid period after cancellation

Unless applicable law requires otherwise, Subscription Fees are non-refundable, and CNN provides no refunds, credit or prorated billing for cancelled subscriptions. A Subscription cancelled before the end of the then-current billing period continues to access the Subscription Service until that period ends, with no refund for the remainder of the fees. A Subscription Provider may offer refunds, discounts or other consideration as a discretionary accommodation but is not obligated to.

Supporting quotations

UNLESS REQUIRED BY APPLICABLE LAW, SUBSCRIPTION FEES ARE NON-REFUNDABLE. WE DO NOT PROVIDE REFUNDS, CREDIT, OR PRORATED BILLING FOR CANCELLED SUBSCRIPTIONS.

If you cancel your Subscription before the end of your current billing period, you will continue to have access to the Subscription Service until the end of the then-current billing period, and you will not receive a refund for any portion of the Subscription Fees for the remainder of that billing period.

A Subscription Provider may choose to offer refunds, discounts or other consideration as a discretionary accommodation but is not obligated to do so.

Qualifications & exceptions

• Any refund permission is a choice reserved to the provider, not a user right.
• The non-refund rule yields only to applicable law.

Not stated here

• This card cannot say which applicable-law mandates override non-refundability; the source references them without enumeration.

Charges & Financial Obligations · User right or choice

Cancel any time before renewal; channel depends on purchase channel; sole recourse framing

The user can cancel the Subscription at any time and keeps access to Subscription Content through the end of the then-current billing period (the one already paid for). To avoid the next period's fee, cancellation must occur before the renewal. Directly purchased subscriptions are cancelled through the Account settings by clicking 'CANCEL'; provider-purchased ones must be cancelled directly with that provider. To the extent applicable law allows, cancellation is the user's sole recourse for dissatisfaction or concerns about the Subscription, Subscription Service, fees, taxes, billing methods, the Subscription Terms or changes, or any other applicable policies or practices.

Supporting quotations

YOU CAN CANCEL YOUR SUBSCRIPTION AT ANY TIME AND YOU WILL CONTINUE TO HAVE ACCESS TO THE SUBSCRIPTION CONTENT THROUGH THE END OF THE THEN-CURRENT BILLING PERIOD (I.E. THE SUBSCRIPTION PERIOD THAT YOU HAVE ALREADY PAID FOR).

YOU MUST CANCEL YOUR SUBSCRIPTION BEFORE IT RENEWS IN ORDER TO AVOID BEING CHARGED FOR THE NEXT PERIOD’S SUBSCRIPTION FEE.

IF YOU PURCHASED YOUR SUBSCRIPTION DIRECTLY THROUGH CNN YOU MAY CANCEL YOUR SUBSCRIPTION AT ANY TIME THROUGH YOUR ACCOUNT SETTINGS BY CLICKING “CANCEL”. IF YOU PURCHASED YOUR SUBSCRIPTION THROUGH A THIRD PARTY PROVIDER, YOU WILL NEED TO CANCEL YOUR SUBSCRIPTION DIRECTLY WITH THAT THIRD PARTY PROVIDER.

You acknowledge and agree that, to the extent not prohibited by applicable law, cancellation of your Subscription is your sole recourse if you have any dissatisfaction, issue or concern related to your Subscription, the Subscription Service, Subscription Fees, applicable taxes, or billing methods, the Subscription Terms or any changes thereto; or any other policies or practices that apply to the Subscription.

Qualifications & exceptions

• The sole-recourse rule is limited by applicable law and applies to the enumerated subject matters.
• Cancellation timing must precede renewal to avoid the next charge.

Charges & Financial Obligations · User right or choice

Update subscription/payment information per purchase channel

For direct CNN purchases, the user may update Subscription information, including the Payment Method, at any time in Account settings. For provider-bought subscriptions, that management happens in the user's Account with the provider. A payment-method change may affect the user's prior billing cycle.

Supporting quotations

If you purchased your Subscription directly through CNN, you may update your Subscription information, including your Payment Method at any time in your Account settings. If you subscribed through a Third Party Provider, you can manage your Subscription or Payment Method information by accessing your Account with that Third Party Provider.

A change in your Payment Method may result in changes to your prior billing cycle.

Qualifications & exceptions

• A payment change 'may' alter the prior billing cycle, not necessarily.

Account & Service Control · Company practice

Immediate suspension/termination for any reason; no re-registration afterwards

Any Subscription Provider may suspend or terminate a user's Subscription immediately, for any reason or for none, including when it reasonably determines that the user provided inaccurate Account or payment details or is otherwise in violation of the Terms. Providers may modify access or disable features of a Subscription Service where they conclude there has been misuse of the Account. After a suspension or termination of the Subscription and/or access to all or any part of the CNN Services, the user agrees not to create another Account or try to access the Subscription Service, and Providers reserve the right to block any attempted access.

Supporting quotations

Any Subscription Provider may suspend or terminate your Subscription immediately for any reason or for no reason whatsoever, including if it is reasonably determined that you have provided inaccurate Account or payment details or you are otherwise in violation of these Terms of Use.

If a Subscription Provider suspends or terminates your Subscription and/or access to all or any part of the CNN Services, you agree not to create another Account or try to access the Subscription Service and such Subscription Providers reserve the right to block any such attempted access.

Qualifications & exceptions

• The trigger list is illustrative ('including'), and the right itself needs no reason at all.
• The post-termination no-new-account rule is a user undertaking, not just a provider right.

Legal Rights & Agreement Rules · Company practice

Subscription Service Area: U.S.-based viewing, location-based verification and content shifts

A Subscription Service may be intended for viewing only in the U.S., and may also be available in other service areas (the 'Subscription Service Area' together with the U.S.). That area may change from time to time. Restrictions may be enforced according to the location the user accesses from, and CNN may use different technologies and verification methods to determine whether use is within the area. Outside the area, the Subscription Service, Content and other features may shift based on the user's location.

Supporting quotations

A Subscription Service may be intended for viewing only in the U.S. A Subscription Service may also be available in other service areas (such other service areas, together with the U.S., the “Subscription Service Area”). The Subscription Service Area may change from time to time. Restrictions may be enforced according to the location from which you are accessing the Subscription Service.

CNN may use different technologies and verification methods to determine whether your use is within the Subscription Service Area. When you are accessing the Subscription Service outside of the Subscription Service Area, the Subscription Service as well as the Content and other features and functionalities of the Subscription Service may shift based on your location.

Qualifications & exceptions

• Availability statements are hedged ('may be intended', 'may shift'), not absolute guarantees.
• Enforcement is location-based and verification methods are not fixed in the text.

Content & IP Rights · Company practice

Subscription content rotates, varies by plan, and is never guaranteed

Content available on each Subscription Service — including within each plan — changes regularly: certain series, films and other Content may become available while others become unavailable during the Subscription. Content may also vary by plan, and access may depend on maintaining an internet connection, sufficient bandwidth, and the equipment used. CNN reserves the right to change what Content is available (including entire categories) without notice, and will not be liable for claims, costs, or damages arising from such actions; no particular Content's availability is guaranteed at any time.

Supporting quotations

The Content that is available on each Subscription Service (including the Content within each Subscription plan) will change regularly. This means certain series, films, and other Content may become available while other Content may become unavailable over the duration of your Subscription. The Content that is available on a Subscription Service may vary based upon your Subscription plan.

CNN reserves the right to change the Content (including entire categories of Content) that is available on the CNN Services without notice and in no event will CNN be liable for any claims, costs, or damages caused by or arising out of such actions. CNN does not guarantee the availability of any particular Content at any time.

Qualifications & exceptions

• Content rotation applies during the subscription, not only between purchases.
• The no-liability statement covers claims, costs and damages caused by or arising out of content changes.

Charges & Financial Obligations · Company practice

All subscription plans may include advertising and commercial interruptions

All Subscription plans may contain advertising, sponsorships, promotional messaging and other commercial interruptions, including paid tiers.

Supporting quotations

All Subscription plans may contain advertising, sponsorships, promotional messaging and other commercial interruptions.

Account & Service Control · Company practice

Simultaneous streams and device counts vary by plan; CNN may change them

The number of simultaneous streams and the number of devices that can access the Subscription Services may vary by Subscription plan, and CNN may change those maximums at any time.

Supporting quotations

The number of simultaneous streams available to you, or the number of your devices that can access the Subscription Services, may vary by Subscription plan. CNN may change the maximum number of simultaneous streams and/or the number of devices that you may use on each Subscription plan at any time.

Legal Rights & Agreement Rules · Company practice

CNN Services Updates may make the Services unavailable

CNN may choose to make available updates, bug fixes or other changes or enhancements ('CNN Services Updates'); the Services may be unavailable during such an update.

Supporting quotations

CNN may choose to make available updates, bug fixes or other changes or enhancements to the CNN Services (collectively, “CNN Services Updates”). CNN Services may be unavailable during a CNN Services Update.

Qualifications & exceptions

• Updates are discretionary ('may choose'); availability risk during an update is named.

Charges & Financial Obligations · Procedure

Customer service channel follows the billing source

Customer-service inquiries about the CNN Services or a Subscription billed through CNN go to the CNN Help Center; matters about a Subscription billed through a Third Party Provider go to that provider directly.

Supporting quotations

For Customer Service inquiries related to your use of the CNN Services or your Subscription billed through CNN, please visit our Help Center. For Customer Service matters related to your Subscription billed through a Third Party Provider, please contact your Third Party Provider directly.

Legal Rights & Agreement Rules · Company practice

'AS IS' services; disclaimed warranties except non-excludable ones

The CNN Services, including downloadable software, are provided 'AS IS' without warranties of any kind, express or implied, including warranties of title or implied warranties of merchantability or fitness for a particular purpose. The disclaimer keeps two carve-outs intact: warranties implied by law that are incapable of exclusion, restriction or modification under the laws applicable to the Terms.

Supporting quotations

Disclaimer of Warranty; Limitation of Liability; Time Limitation for Claims

THE CNN SERVICES, INCLUDING, WITHOUT LIMITATION, ANY DOWNLOADABLE SOFTWARE, ARE PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES WHICH ARE IMPLIED BY AND INCAPABLE OF EXCLUSION, RESTRICTION OR MODIFICATION UNDER THE LAWS APPLICABLE TO THESE TERMS OF USE.

Qualifications & exceptions

• The disclaimer applies to the Services including downloadable software.
• Implied warranties that applicable law will not allow being excluded remain untouched.

Legal Rights & Agreement Rules · Company practice

Use at sole risk; no performance/accuracy warranty; informational content is not professional advice

The user agrees that use of each CNN Service is at their sole risk. The 'CNN Parties' — CNN, its present or future parents, subsidiaries and related entities, and their officers, directors, employees, contractors, agents, third-party content providers and licensors — do not warrant that the Services will be uninterrupted or error-free, nor warrant results obtained, or the accuracy, reliability, or content of any information, service or merchandise provided through the Services. Services may offer health, fitness, nutritional, weather and air-quality forecasts, travel advisories and similar information, but that content is for informational purposes only, is not medical or other professional advice, and users should not rely on it as a substitute for professional or medical advice, diagnosis or treatment; users are told to consult appropriate professionals before decisions affecting health, safety or well-being. The CNN Parties are not responsible for the user's actions or inaction based on information presented on the Services.

Supporting quotations

YOU EXPRESSLY AGREE THAT USE OF EACH CNN SERVICE IS AT YOUR SOLE RISK. NEITHER CNN, ITS PRESENT OR FUTURE PARENT(S), SUBSIDIARIES, OR RELATED ENTITIES, NOR ANY OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, THIRD PARTY CONTENT PROVIDERS OR LICENSORS (COLLECTIVELY, THE “CNN PARTIES”) WARRANT THAT THE CNN SERVICES WILL BE UNINTERRUPTED OR ERROR FREE; NOR DO THEY MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE CNN SERVICES, OR AS TO THE ACCURACY, RELIABILITY OR CONTENT OF ANY INFORMATION, SERVICE, OR MERCHANDISE PROVIDED THROUGH THE CNN SERVICES.

WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, THE CNN SERVICES MAY OFFER HEALTH, FITNESS, NUTRITIONAL, WEATHER AND AIR QUALITY FORECASTS, TRAVEL ADVISORIES, AND OTHER SUCH INFORMATION, BUT SUCH INFORMATION IS DESIGNED FOR INFORMATIONAL PURPOSES ONLY AND IS NOT INTENDED TO CONVEY MEDICAL OR OTHER PROFESSIONAL ADVICE.

YOU SHOULD NOT RELY ON THIS INFORMATION AS A SUBSTITUTE FOR PROFESSIONAL OR MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. ALWAYS CONSULT APPROPRIATE PROFESSIONALS BEFORE MAKING ANY DECISIONS THAT MAY AFFECT YOUR HEALTH, SAFETY OR WELL-BEING.

Qualifications & exceptions

• The 'CNN Parties' list supplies the protected group; liability limitations below apply to it.
• Informational-only framing covers several advisory content types, not just news.

Legal Rights & Agreement Rules · Restriction or exception

No liability for loss/damage; aggregate cap: 6 months paid or $100

The 'CNN Parties' (the protected group defined in 7(B)) state they do not accept liability for loss or damage of any listed kind — direct, indirect, punitive, actual, consequential, incidental, special, exemplary or otherwise — arising from the user's use of, or inability to use, the Service. CNN's aggregate liability connected to the Service or the Terms may not exceed the greater of what the user paid to CNN in the six months immediately before the event giving rise to the claim, or $100. The exclusions and limitations apply to all action types — breach of contract, tortious behavior, negligence, or any other cause of action — even if the CNN Parties were advised of the possibility of such loss. Where applicable law does not allow the limitation to apply (or to apply in full), it applies only to the extent the law permits. (The source spells the protected group 'CNN PARITES' in this block; that typo is preserved in the quote.)

Supporting quotations

THE CNN PARITES DO NOT ACCEPT ANY LIABILITY FOR ANY LOSS OR DAMAGE (DIRECT, INDIRECT, PUNITIVE, ACTUAL, CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, OR OTHERWISE) ARISING FROM YOUR USE OR INABILITY TO USE THE SERVICE.

IN NO EVENT WILL CNN’S AGGREGATE LIABILITY TO YOU IN CONNECTION WITH THE SERVICE OR THESE TERMS OF USE EXCEED THE GREATER OF THE AMOUNT (IF ANY) PAID BY YOU TO CNN IN THE SIX MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR $100.

IF APPLICABLE LAW DOES NOT ALLOW ALL OR ANY PART OF THE ABOVE LIMITATION OF LIABILITY TO APPLY TO YOU, THE LIMITATIONS WILL APPLY TO YOU ONLY TO THE EXTENT PERMITTED BY APPLICABLE LAW.

Except as specified in Section 13 (Dispute Resolution), if any provision of these Terms of Use shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable for these Terms of Use and shall not affect the validity and enforceability of any remaining provisions.

Qualifications & exceptions

• The cap is an aggregate total across claims tied to the Service or the Terms, not per-claim.
• The applicable-law savings clause adjusts the limit to what the law permits rather than voiding it.

Legal Rights & Agreement Rules · Restriction or exception

One-year filing deadline, subject to Section 13; missed claims permanently barred

Subject to Section 13 (Dispute Resolution) and only to the extent applicable law permits, any dispute, claim or controversy about the CNN Services or the Terms must be commenced within one year of the relevant events. Filing in arbitration — or, for non-arbitrable disputes, in a court with jurisdiction — counts as commencement if done within the year. A Notice of Dispute under Section 13(2) tolls the year for 60 days after receipt, and a mass filing per Section 13(9) may extend it further. Each party waives, and permanently loses in any forum, the right to any dispute not fileed within one year. For non-arbitrable disputes, the later venue section names the appropriate state or federal court in New York County, New York, with exclusive jurisdiction and venue for non-arbitral claims.

Supporting quotations

SUBJECT TO SECTION 13 (DISPUTE RESOLUTION), TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANY DISPUTE, CLAIM OR CONTROVERSY ARISING OUT OF OR RELATING IN ANY WAY TO THE CNN SERVICES OR THESE TERMS OF USE MUST BE COMMENCED WITHIN ONE YEAR OF THE RELEVANT EVENTS.

IF YOU OR CNN PROVIDE NOTICE OF A DISPUTE UNDER SECTION 13(2), THE ONE-YEAR PERIOD IS TOLLED FOR 60 DAYS FOLLOWING RECEIPT OF THE NOTICE OF DISPUTE (ALTHOUGH FOR THE SAKE OF CLARITY IT MAY BE FURTHER EXTENDED IF YOUR DISPUTE, CLAIM, OR CONTROVERSY IS PART OF A MASS FILING AS CONTEMPLATED IN SECTION 13(9)).

YOU AND CNN EACH WAIVE—THAT IS, GIVE UP—THE RIGHT TO PURSUE ANY DISPUTE, CLAIM OR CONTROVERSY THAT IS NOT FILED WITHIN ONE YEAR AND ANY RIGHT YOU OR CNN MAY HAVE HAD TO PURSUE THAT DISPUTE, CLAIM OR CONTROVERSY IN ANY FORUM IS PERMANENTLY BARRED.

Any dispute that is not subject to arbitration under Section 13 (Dispute Resolution) of these Terms of Use, or any issues involving arbitrability or enforcement of provisions under Section 13, shall be brought in the appropriate state or federal court located in New York County, New York; and we both irrevocably consent to the exclusive jurisdiction and venue of the state or federal courts in New York County, New York for the adjudication of all non-arbitral claims.

Qualifications & exceptions

• The rule is expressly 'SUBJECT TO SECTION 13 (DISPUTE RESOLUTION)' and limited to what applicable law permits.
• Tolling: 60 days after notice receipt; mass-filing cases may extend it further (Section 13(9)).
• The waiver and permanent bar apply to both sides equally.

Not stated here

• The card cannot say how courts will treat this limitation in any given case; it records only what the Terms state.

Legal Rights & Agreement Rules · Procedure

User indemnifies CNN for use, content and breach; CNN may take over defense

The user agrees to defend, indemnify and hold harmless CNN, its affiliates and their directors, officers, employees and agents from all claims and expenses, including attorneys' fees, arising out of the user's use of the CNN Services (by the user or through their Account), the user's User Content, or the user's breach of the Terms. CNN reserves the right to take over the exclusive defense of any claim it is entitled to indemnification for; in that case the user must provide the cooperation CNN reasonably requests. The Interactive Areas passage separately makes users solely responsible for their use of Interactive Areas.

Supporting quotations

Indemnification

You agree to defend, indemnify and hold harmless CNN, its affiliates and their respective directors, officers, employees and agents from and against all claims and expenses, including attorneys’ fees, arising out of your use of the CNN Services by you or your Account, your User Content or your breach of these Terms of Use.

CNN reserves the right to take over the exclusive defense of any claim for which we are entitled to indemnification under this Section. In such event, you shall provide CNN with such cooperation as is reasonably requested by CNN.

You are solely responsible for your use of any Interactive Areas, and you use them at your own risk.

Qualifications & exceptions

• Triggers: use of the Services (by the user or via the Account), the user's User Content, or the user's breach of the Terms.
• Defense can be taken over by CNN exclusively once triggered.

Legal Rights & Agreement Rules · Company practice

CNN may terminate/suspend any Service or user's use; surviving provisions carry on

Unless the Terms state otherwise, CNN may terminate or suspend any of the CNN Services, or the user's use of any CNN Service, in whole or in part, at any time. When termination happens, every Term whose nature requires survival survives it.

Supporting quotations

Termination

Unless expressly stated otherwise in these Terms of Use, CNN may terminate or suspend any CNN Service or your use of any CNN Service, in whole or in part, at any time. In the event of any termination, all provisions of these Terms of Use that by their nature should survive shall survive any such termination.

Qualifications & exceptions

• The right is at-any-time, in whole or in part, unless another provision says otherwise.
• Survival is limited to provisions that 'by their nature should survive'.

Not stated here

• The card cannot list which provisions survive; the Terms set the test ('by their nature') without an enumeration.

Content & IP Rights · Context

CNN's marks owned by CNN Inc. and affiliates; others belong to their owners

CNN Inc., its parent, subsidiaries and affiliates own all rights to their logos and trademarks used with the CNN Services. All other logos and trademarks appearing on the Services belong to their respective owners.

Supporting quotations

Trademarks

CNN Inc., its parent, subsidiaries and affiliates, own all rights to their logos and trademarks used in connection with the CNN Services. All other logos and trademarks appearing on the CNN Services are the property of their respective owners.

Legal Rights & Agreement Rules · Procedure

DMCA takedown: six required notice elements to the Copyright Agent

A user who believes their work was copied in a way that constitutes infringement is directed to give CNN, Inc.'s Copyright Agent the information the Online Copyright Infringement Liability Limitation Act of the DMCA requires (17 U.S.C. 512 — an external statute cited here, classified by citation only): (i) a physical or electronic signature of a person authorized to act for the owner of an exclusive right allegedly infringed; (ii) identification of the infringed work, or a representative list when a single site covers multiple works; (iii) identification of the claimed infringing material and information reasonably sufficient to locate it; (iv) information reasonably sufficient to contact the complaining party; (v) a good-faith statement that the complained-of use is not authorized by the copyright owner, its agent, or the law; and (vi) a statement that the information is accurate and, under penalty of perjury, that the sender is authorized to act on behalf of the owner of an exclusive right allegedly infringed.

Supporting quotations

Copyrights and Copyright Agent

(A) If you believe that your work has been copied in a way that constitutes copyright infringement, please provide CNN, Inc.’s Copyright Agent the following information required by the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act, 17 U.S.C. 512:

A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;

Identification of the copyright work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;

Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material;

Information reasonably sufficient to permit us to contact the complaining party;

A statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and

A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Qualifications & exceptions

• The card treats 17 U.S.C. 512 as an external citation, not as supplied law text.
• The notice goes to CNN, Inc.'s Copyright Agent, whose contact details appear later in the same section.

Not stated here

• The full text of 17 U.S.C. 512 is not supplied in this source; the card cannot restate the statute.

Legal Rights & Agreement Rules · Procedure

DMCA counter-notification: five required elements; 10-business-day restoration window

A user who receives a removal notice but believes their content was removed or disabled by mistake or misidentification may submit a counter-notification to CNN's Designated Agent including, as 17 U.S.C. § 512(g)(3) requires (external citation, classified by citation only): the user's physical or electronic signature; identification of the removed or access-disabled content, and its location before removal; the user's name, mailing address, telephone number and email; a penalty-of-perjury statement that the removal was the result of mistake or misidentification; and consent to federal-court jurisdiction in the user's own judicial district (or, outside the U.S., any judicial district where CNN may be found) plus acceptance of service of process from the original complainant or that person's agent.

Supporting quotations

(B) DMCA Counter-Notification. If you receive such a notice and believe your content was removed or disabled by mistake or misidentification, you may submit a counter-notification to our Designated Agent that includes the following (as required by 17 U.S.C. § 512(g)(3)):

Your physical or electronic signature;

Identification of the content that has been removed or to which access has been disabled, and the location at which the content appeared before it was removed or access was disabled;

Your name, mailing address, telephone number, and email address;

A statement under penalty of perjury that you have a good faith belief that the content was removed or disabled as a result of mistake or misidentification;

A statement that you consent to the jurisdiction of the federal court in the judicial district where your address is located (or, if outside the U.S., in any judicial district in which we may be found, and that you will accept service of process from the person who provided the original DMCA notice or their agent.

Qualifications & exceptions

• The consent is to the federal court of the user's own district; outside the U.S. it is any district where CNN may be found.
• The statute is cited as the list's basis; its text is not supplied here.

Not stated here

• The full text of 17 U.S.C. § 512(g)(3) is not supplied in this source; the card cannot restate the statute.

Content & IP Rights · Company practice

Counter-notifications processed; possible restoration after 10 business days; repeat infringers

CNN states it will forward any valid counter-notification to the original complainant; if the complainant does not file a court action within 10 business days, CNN may restore the removed content. In appropriate circumstances CNN will disable and/or terminate the accounts of users who are repeat infringers.

Supporting quotations

We will forward any valid counter-notification to the original complainant. If they do not file a court action within 10 business days, we may restore the removed content. We will, in appropriate circumstances, disable and/or terminate the accounts of users who are repeat infringers.

Qualifications & exceptions

• Restoration after the window is discretionary ('may restore').
• Repeat-infringer action ('disable and/or terminate') is limited to 'appropriate circumstances'.

Legal Rights & Agreement Rules · Context

Copyright Agent contact: CNN Collection, Atlanta, phone, email

DMCA notices and counter-notifications are addressed to CNN, Inc.'s Copyright Agent under the label 'CNN Collection': 1050 Techwood Drive NW, Atlanta, GA 30318; phone +1 (404) 827-3326; email copyrightagent@turner.com.

Supporting quotations

CNN, Inc.’s Copyright Agent:

CNN Collection

1050 Techwood Drive NW,

Atlanta, GA 30318

Phone: +1 (404) 827-3326

Email: copyrightagent@turner.com

Legal Rights & Agreement Rules · Context

New York law governs; non-arbitrable claims in New York County courts

Any disputes, claims or controversies arising out of or in connection with access to or use of the CNN Services, or the provision of Content, services or technology on or through it, are governed exclusively by the laws of the State of New York as applied to contracts made and performed entirely within it, without its conflict-of-laws rules, except to the extent that law is inconsistent with or preempted by federal law. Disputes not subject to arbitration under Section 13, and issues involving arbitrability or enforcement of Section 13's provisions, go to the appropriate state or federal court in New York County, New York; both parties irrevocably consent to those courts' exclusive jurisdiction and venue for non-arbitral claims.

Supporting quotations

Governing Law and Venue

Any and all disputes, claims and controversies arising out of or in connection with your access to, and/or use of the CNN Services, and/or the provision of Content, services, and/or technology on or through the CNN Services shall be governed by and construed exclusively in accordance with the laws and decisions of the State of New York applicable to contracts made, entered into and performed entirely therein, without giving effect to its conflict of laws provisions, except to the extent that law is inconsistent with or preempted by federal law.

Any dispute that is not subject to arbitration under Section 13 (Dispute Resolution) of these Terms of Use, or any issues involving arbitrability or enforcement of provisions under Section 13, shall be brought in the appropriate state or federal court located in New York County, New York; and we both irrevocably consent to the exclusive jurisdiction and venue of the state or federal courts in New York County, New York for the adjudication of all non-arbitral claims.

Qualifications & exceptions

• Federal law preempts New York law where inconsistent.
• The court-selection rule covers both non-arbitrable disputes and arbitrability/enforcement questions.

Legal Rights & Agreement Rules · Procedure

First step: customer concerns through the Help Center or help@cnn.com with three details

Section 13 opens with an effort to resolve customer concerns quickly: the user may contact the CNN Help Center or email help@cnn.com (Customer Service) with their concern, including the claimant's name and contact details, a description of the nature and basis of the claim, and the specific resolution requested.

Supporting quotations

Dispute Resolution

If you have a concern, please contact our Help Center. You can also email us at help@cnn.com (Customer Service) with details of your concern. Please include (i) your name and contact details; (ii) a description of the nature and basis of your claim or dispute, and (iii) a description of your specific request for resolution.

Qualifications & exceptions

• This is informal contact information, distinct from the mandatory Notice-of-Dispute procedure that follows.

Legal Rights & Agreement Rules · Restriction or exception

Binding arbitration or small claims court replaces general-jurisdiction courts

If the user is not satisfied with customer service's solution, and the Informal Dispute Resolution Procedures below have not resolved the dispute, both the user and CNN agree to resolve the dispute through binding arbitration or small claims court instead of courts of general jurisdiction.

Supporting quotations

In the unlikely event that you’re not satisfied with customer service’s solution, and you and CNN are unable to resolve a dispute through the Informal Dispute Resolution Procedures below, we each agree to resolve the dispute through binding arbitration or small claims court instead of in courts of general jurisdiction.

Qualifications & exceptions

• Small claims court remains available as an alternative to arbitration.

Legal Rights & Agreement Rules · Procedure

Arbitration mechanics: neutral arbitrator, limited discovery, individual basis

The Terms characterize arbitration as more informal than a lawsuit: a neutral arbitrator replaces judge and jury, discovery is more limited, and court review is very limited. Unless the arbitration provision limits the power, the arbitrator can award the same damages and relief a court could. Arbitration proceeds on an individual basis — class arbitrations and class actions are not permitted — and a user may recover attorneys' fees from CNN to the same extent as in court.

Supporting quotations

Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than in court, and is subject to very limited review by courts. Unless expressly limited by this arbitration provision, arbitrators can award the same damages and relief that a court can award.

Any arbitration under these Terms of Use will take place on an individual basis; class arbitrations and class actions are not permitted.

In arbitration you may be entitled to recover attorneys’ fees from us to the same extent as you would be in court.

Qualifications & exceptions

• The equal-remedies point is qualified: 'unless expressly limited by this arbitration provision'.
• Fee recoverability is parity-based: same extent as in court.

Legal Rights & Agreement Rules · Restriction or exception

All claims arbitrate except bodily-injury and IP-validity claims; scope examples

To the fullest extent permitted by applicable law, CNN and the user agree to arbitrate all disputes and claims between them, with the Arbitration Agreement 'intended to be broadly interpreted', except for claims arising from bodily injury and claims about enforcing, protecting or the validity of IP rights of either party (or their licensors, affiliates and partners). Included claims are, among others: contract, tort, fraud, misrepresentation, or any statutory or common-law claim; claims predating this Agreement (including advertising-related claims); claims for mental or emotional distress or injury not arising from physical bodily injury; claims currently the subject of purported class-action litigation where the claimant is not a certified-class member; and claims arising after the Terms' termination.

Supporting quotations

ARBITRATION AGREEMENT

(1) Claims Subject to Arbitration: To the fullest extent permitted by applicable law, CNN and you agree to arbitrate all disputes and claims between us, except for claims arising from bodily injury or that pertain to enforcing, protecting, or the validity of your or our intellectual property rights (or the intellectual property rights of any of our licensors, affiliates and partners). This Arbitration Agreement is intended to be broadly interpreted.

claims arising out of or relating to any aspect of the relationship between us, whether based in contract, tort, fraud, misrepresentation or any other statutory or common-law legal theory;

claims that arose before this or any prior Agreement (including, but not limited to, claims relating to advertising);

claims for mental or emotional distress or injury not arising out of physical bodily injury;

claims that are currently the subject of purported class action litigation in which you are not a member of a certified class; and

claims that may arise after the termination of these Terms of Use.

This is not an opt out of arbitration altogether.

Qualifications & exceptions

• The two carve-outs are bodily-injury claims and IP-related enforcement/validity claims.
• Pre-agreement and post-termination claims both fall inside the arbitration duty.

Not stated here

• What 'broadly interpreted' means in application is not further defined in the source.

Legal Rights & Agreement Rules · Context

Who is bound; small-claims election; agency complaints; FAA governs; survives termination

References to 'CNN', 'you', 'we' and 'us' in the Arbitration Agreement include predecessors, successors and assigns, past, present and future parents, subsidiaries and affiliates — expressly including Warner Bros. Discovery, Inc. and its affiliates — plus agents, employees, licensees, licensors and content providers at the time the claim arises, and authorized or unauthorized users or beneficiaries of the CNN Services under this or prior Agreements. Either party may still elect small-claims court for individualized relief, provided the action is not removed or appealed to a court of general jurisdiction. Nothing prevents the user from bringing issues to federal, state or local agencies. Entering the Terms means each side waives class-action participation and jury trial to the fullest extent permitted. The Federal Arbitration Act (9 U.S.C. §§ 1-16 — external citation, classified by citation without resolving its text) governs the provision's interpretation and enforcement, and the Arbitration Agreement survives termination of the Terms.

Supporting quotations

References to “CNN,” “you,” “we” and “us” in this Arbitration Agreement include our respective predecessors in interest, successors, and assigns, as well as our respective past, present, and future parents, subsidiaries and affiliates (including Warner Bros. Discovery, Inc. and its affiliates);

Notwithstanding the foregoing, either party may elect to have claims heard in small claims court seeking only individualized relief, so long as the action is not removed or appealed to a court of general jurisdiction.

This Arbitration Agreement does not preclude you from bringing issues to the attention of federal, state, or local agencies.

You agree that, by entering into these Terms of Use, you and we are each waiving the right to participate in a class action and to a trial by jury to the fullest extent permitted by applicable law.

This Agreement evidences a transaction in interstate commerce, and thus the Federal Arbitration Act (9 U.S.C. §§ 1-16) governs the interpretation and enforcement of this arbitration provision.

Qualifications & exceptions

• The covered 'CNN' side extends to WBD and its affiliates by name.
• The small-claims election requires individualized relief and no removal/appeal to general jurisdiction.
• The waiver of class and jury trial is repeated here alongside the standalone waiver section later in the Terms.

Not stated here

• The card cannot restate the Federal Arbitration Act; only its citation role is available from this source.

Legal Rights & Agreement Rules · Procedure

Written Notice of Dispute required first; user sends to notice@wbd.com

A party who intends to initiate arbitration or file a claim in small claims court must first send the other party a written Notice of Dispute ('Notice'). A Notice from the user to CNN must be emailed to notice@wbd.com, the 'Notice Address'. The parties agree that good-faith, informal efforts to resolve disputes often can result in a prompt, cost-effective and mutually beneficial outcome.

Supporting quotations

(2) Mandatory Pre-Arbitration Notice and Informal Dispute Resolution Procedures: You and we agree that good-faith, informal efforts to resolve disputes often can result in a prompt, cost-effective and mutually beneficial outcome. Therefore, a party who intends to initiate arbitration or file a claim in small claims court must first send to the other a written Notice of Dispute (“Notice”). A Notice from you to CNN must be emailed to notice@wbd.com (“Notice Address”).

If you have a concern, please contact our Help Center. You can also email us at help@cnn.com (Customer Service) with details of your concern.

This is not an opt out of arbitration altogether.

Qualifications & exceptions

• This mandatory Notice is distinct from the earlier voluntary customer-concern contact (Help Center / help@cnn.com), which does not satisfy the Notice requirement.
• The same Notice Address is also where a user email may reject future changes to the Arbitration Agreement, which 'is not an opt out of arbitration altogether'.

Legal Rights & Agreement Rules · Procedure

Notice contents: five required items; Notice must be individualized

A Notice must include (i) the claimant's name, address and email address; (ii) a description of the nature and basis of the claim or dispute; (iii) if the user submits the Notice, any relevant facts regarding the user's use of the CNN Services, including whether the user has created an account with or receives newsletters associated with any of the CNN Services; (iv) a description of the nature and basis of the specific relief sought, including damages sought, if any, and a detailed calculation for them; and (v) a personally signed statement from the claimant — not their counsel — verifying the accuracy of the Notice's contents. The Notice must be individualized: it may concern only the user's own dispute and no other person's dispute.

Supporting quotations

Any Notice must include (i) the claimant’s name, address, and email address; (ii) a description of the nature and basis of the claim or dispute; (iii) if you are submitting the Notice, any relevant facts regarding your use of the CNN Services, including whether you have created an account with or receive any newsletters associated with any of the CNN Services; (iv) a description of the nature and basis of the specific relief sought, including the damages sought, if any, and a detailed calculation for them; and (v) a personally signed statement from the claimant (and not their counsel) verifying the accuracy of the contents of the Notice. The Notice must be individualized, meaning it can concern only your dispute and no other person’s dispute.

Qualifications & exceptions

• The item-(iii) use-facts requirement applies when the user submits the Notice.
• The verifying statement must be signed by the claimant personally, not their counsel.
• 'Individualized' confines the Notice to one person's dispute.

Legal Rights & Agreement Rules · Procedure

60-day informal resolution with optional individualized settlement conference

After receipt of a completed Notice, the parties must engage in a good-faith effort to resolve the dispute for 60 days, which may be extended by agreement. The recipient may request an individualized telephone or video settlement conference, which can be held after the 60-day period, and both parties must personally attend it (with counsel, if represented). The parties (and counsel, if represented) must work cooperatively to schedule the conference at the earliest mutually-convenient time and seek to reach a resolution. If the parties do not reach an agreement resolving the issues identified in the Notice within 60 days after the completed Notice is received (or a longer agreed time), either party may commence an arbitration proceeding — or a small claims court proceeding, where permitted by small claims court rules.

Supporting quotations

After receipt of a completed Notice, the parties shall engage in a good faith effort to resolve the dispute for a period of 60 days (which can be extended by agreement). You and we agree that, after receipt of the completed Notice, the recipient may request an individualized telephone or video settlement conference (which can be held after the 60-day period) and both parties will personally attend (with counsel, if represented). You and we agree that the parties (and counsel, if represented) shall work cooperatively to schedule the conference at the earliest mutually-convenient time and to seek to reach a resolution. If we and you do not reach an agreement to resolve the issues identified in the Notice within 60 days after the completed Notice is received (or a longer time if agreed to by the parties), you or we may commence an arbitration proceeding or a small claims court proceeding (if permitted by small claims court rules).

Qualifications & exceptions

• The 60 days runs from receipt of a completed Notice.
• The settlement conference is optional on the recipient's request and can be held after the 60 days.
• Small-claims commencement is 'if permitted by small claims court rules'.

Legal Rights & Agreement Rules · Restriction or exception

Notice compliance is a condition precedent: tolling, injunction, administrator-fee bar, administrative closure

Compliance with the Mandatory Pre-Arbitration Notice and Informal Dispute Resolution Procedures is a condition precedent to initiating arbitration. Applicable limitations periods (including statutes of limitations) and filing-fee deadlines are tolled while the parties engage in the §13(2) procedures. If any aspect of the requirements has not been met, a court of competent jurisdiction may enjoin the filing or prosecution of an arbitration. Unless prohibited by law, the arbitration administrator may not accept, administer, assess or demand fees in connection with an arbitration initiated without completing the Procedures, and an already-pending such arbitration must be administratively closed. Nothing in the paragraph limits a party's right to seek damages for non-compliance with the Procedures in arbitration. The Procedures are 'essential' so that the user and CNN have a meaningful opportunity to resolve disputes informally.

Supporting quotations

Compliance with this Mandatory Pre-Arbitration Notice and Informal Dispute Resolution Procedures section is a condition precedent to initiating arbitration. Any applicable limitations period (including statute of limitations) and any filing fee deadlines shall be tolled while the parties engage in the informal dispute resolution procedures set forth in this Subsection 13(2). All of the Mandatory Pre-Arbitration Notice and Informal Dispute Resolution Procedures are essential so that you and CNN have a meaningful opportunity to resolve disputes informally. If any aspect of these requirements has not been met, a court of competent jurisdiction may enjoin the filing or prosecution of an arbitration. In addition, unless prohibited by law, the arbitration administrator may not accept, administer, assess, or demand fees in connection with an arbitration that has been initiated without completion of the Mandatory Pre-Arbitration Notice and Informal Dispute Resolution Procedures. If the arbitration is already pending, it shall be administratively closed. Nothing in this paragraph limits the right of a party to seek damages for non-compliance with these Procedures in arbitration.

(9) Mass Filing: If, at any time, 25 or more claimants (including you) submit Notices or seek to file demands for arbitration raising similar claims against the other party or related parties by the same or coordinated counsel or entities, consistent with the definition and criteria of Mass Filings

Qualifications & exceptions

• Tolling applies during engagement in the informal procedures.
• The fee bar is subject to 'unless prohibited by law'.
• An arbitration initiated without compliance is administratively closed if already pending, not merely refused.
• In a Mass Filing (25+ similar claimants), additional procedures apply and tolling likewise begins when the §13(2) procedures are initiated — provided the Notice complies with Section 13.2 — running until the claim is selected for the staged process, settled, withdrawn, resolved or opted out.

Not stated here

• Consequences of non-compliance beyond injunction, fee bar, administrative closure and damages claims are not further specified.

Legal Rights & Agreement Rules · Procedure

NAM administers arbitration under NAM Rules; fallback selection; where rules and forms are obtained

The arbitration is governed by the applicable rules of National Arbitration & Mediation ('NAM') — including the Comprehensive Dispute Resolution Rules and Procedures and/or the Supplemental Rules for Mass Arbitration Filings, as applicable ('NAM Rules') — as modified by this Arbitration Agreement, and is administered by NAM. If NAM is unavailable or unwilling, another arbitration provider selected by the parties (or, if they cannot agree on an alternative administrator, selected by the court pursuant to 9 U.S.C. §5 — external citation, classified by citation without resolving its text) administers the arbitration. The NAM Rules are available online at www.namadr.com, by calling NAM at 1-800-358-2550, or in writing at the Notice Address. A form to initiate arbitration is available at the listed NAM URL or by contacting NAM.

Supporting quotations

(3) Arbitration Procedure: The arbitration will be governed by applicable rules of National Arbitration & Mediation (“NAM”)

as modified by this Arbitration Agreement, and will be administered by NAM. (If NAM is unavailable or unwilling to do so, another arbitration provider shall be selected by the parties that will do so, or if the parties are unable to agree on an alternative administrator, by the court pursuant to 9 U.S.C. §5.) The NAM Rules are available online at www.namadr.com, by calling NAM at 1-800-358-2550, or by requesting them in writing at the Notice Address. You may obtain a form to initiate arbitration at: https://www.namadr.com/content/uploads/2020/09/Comprehensive-Demand-for-Arb-revised-9.18.19.pdf or by contacting NAM.

Qualifications & exceptions

• The NAM Rules apply 'as modified by this Arbitration Agreement'.
• The supplemental mass-arbitration rules apply 'as applicable'.
• The court-provider fallback rests on the cited statute, whose text is not supplied by this source.

Not stated here

• The rulebook contents are linked documents not supplied in the source; only their identity and access routes are evidenced.

Legal Rights & Agreement Rules · Procedure

Initiator must certify §13(2) compliance and attach the Arbitration Agreement; demanded personally signed

The party initiating arbitration must file, with or attached to the demand, a certification that they have complied with and completed the Mandatory Pre-Arbitration Notice and Informal Dispute Resolution Procedures requirements referenced in Section 13.2, and that they are a party to the Arbitration Agreement. Both the demand for arbitration and the certification must be personally signed by the initiating party (and their counsel, if represented).

Supporting quotations

You and we agree that the party initiating arbitration must submit a certification that they have complied with and completed the Mandatory Pre-Arbitration Notice and Informal Dispute Resolution Procedures requirements referenced in Section 13.2 and that they are a party to the Arbitration Agreement enclosed with or attached to the demand for arbitration. The demand for arbitration and certification must be personally signed by the party initiating arbitration (and their counsel, if represented).

Qualifications & exceptions

• The certification establishes both procedural compliance and party status under the Arbitration Agreement.
• Personal signature is required from the initializing party, plus counsel where represented; the 'Section 13.2' cross-reference is unresolved in this source.

Not stated here

• 'Section 13.2' is cited as the reference; the numbered subsection marker is not defined in the supplied text.

Legal Rights & Agreement Rules · Restriction or exception

Arbitrator decides all issues except delegated scope/enforceability and arbitrability questions

All issues are for the arbitrator to decide, except (a) as otherwise expressly provided in the Terms and (b) issues relating to the scope and enforceability of the Arbitration Agreement, or whether a dispute can or must be brought in arbitration — including whether a dispute is subject to this Arbitration Agreement or a previous arbitration provision between the user and CNN — which are for a court of competent jurisdiction to decide. The arbitrator may consider, but is not bound by, rulings in other arbitrations involving different customers.

Supporting quotations

All issues are for the arbitrator to decide, except as otherwise expressly provided herein and except as to issues relating to the scope and enforceability of the Arbitration Agreement or whether a dispute can or must be brought in arbitration (including whether a dispute is subject to this Arbitration Agreement or a previous arbitration provision between you and CNN), which are for a court of competent jurisdiction to decide. The arbitrator may consider but shall not be bound by rulings in other arbitrations involving different customers.

Qualifications & exceptions

• The carve-out for an earlier provision covers 'a previous arbitration provision between you and CNN'.
• The arbitrator may consider, but is not bound by, other customers' rulings.

Legal Rights & Agreement Rules · Procedure

Hearings at the user's billing-address county; reasoned decision; no preclusive effect

Unless the parties agree otherwise or the applicable NAM Rules dictate otherwise, arbitration hearings take place in the county (or parish) of the user's billing address, and the user and a CNN representative must attend in person. At the conclusion of the arbitration, the arbitrator must issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based. The arbitrator's decision is binding only between the user and CNN and has no preclusive effect in another arbitration or proceeding involving a different party. An arbitrator's award that has been fully satisfied is not entered in any court.

Supporting quotations

Unless we and you agree otherwise, or the applicable NAM Rules dictate otherwise, any arbitration hearings will take place in the county (or parish) of your billing address, and you and a CNN representative will be required to attend in person. At the conclusion of the arbitration proceeding, the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based. The arbitrator’s decision is binding only between you and CNN and will not have any preclusive effect in another arbitration or proceeding that involves a different party. An arbitrator’s award that has been fully satisfied shall not be entered in any court.

Qualifications & exceptions

• Hearing location defaults only; a contrary party agreement or NAM-Rules direction overrides it.
• In-person attendance is required for both sides as a default rule.

Not stated here

• Once an award is fully satisfied, the source simply bars its entry in court; the mechanics of enforcing an unsatisfied award are not spelled out in these subsections.

Legal Rights & Agreement Rules · Procedure

Counsel certifies FRCP 11(b) compliance: no frivolous or improper-purpose filings

As in court, any counsel representing a party in arbitration must certify when initiating and proceeding in arbitration that they are complying with Federal Rule of Civil Procedure 11(b) (external citation, classified by citation without resolving its text), including certification that the claim or relief sought is neither frivolous nor brought for an improper purpose.

Supporting quotations

As in court, you and CNN agree that any counsel representing a party in arbitration certifies when initiating and proceeding in arbitration that they are complying with the requirements of Federal Rule of Civil Procedure 11(b), including certification that the claim or relief sought is neither frivolous nor brought for an improper purpose.

Qualifications & exceptions

• The certification duty recurs at initiation and when proceeding in arbitration.
• This mirrors the court standard 'As in court'.

Legal Rights & Agreement Rules · Restriction or exception

Arbitrator may impose sanctions under NAM Rules, FRCP 11 or applicable law

The arbitrator is authorized to impose any sanctions available under the NAM Rules, Federal Rule of Civil Procedure 11 (external citation, syntax-only), or applicable federal or state law, against all appropriate represented parties and counsel.

Supporting quotations

The arbitrator is authorized to impose any sanctions under the NAM Rules, Federal Rule of Civil Procedure 11, or applicable federal or state law, against all appropriate represented parties and counsel.

Qualifications & exceptions

• The sanctioning sources are cumulative: NAM Rules, FRCP 11, or applicable federal or state law.
• Sanctions target represented parties and counsel, and only 'appropriate' ones.

Legal Rights & Agreement Rules · Procedure

Arbitrator may grant any court-available remedy; default: parties bear own fees absent frivolousness/sanctions

Except as expressly provided in the Arbitration Agreement, the arbitrator may grant any remedy, relief or outcome that the parties could have received in court, including awards of attorneys' fees and costs, in accordance with applicable law. Unless applicable law provides otherwise, each party bears its own attorneys' fees and costs in arbitration unless the arbitrator awards sanctions or finds that the substance of the claim, the defense, or the relief sought is frivolous or brought for an improper purpose, measured by the Federal Rule of Civil Procedure 11(b) standards (external citation, syntax-only). Under the Arbitration Agreement's individualized-relief rule, the arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim.

Supporting quotations

Except as expressly provided in the Arbitration Agreement, the arbitrator may grant any remedy, relief, or outcome that the parties could have received in court, including awards of attorneys’ fees and costs, in accordance with applicable law. Unless otherwise provided by applicable law, the parties shall bear their own attorneys’ fees and costs in arbitration unless the arbitrator awards sanctions or finds that either the substance of the claim, the defense, or the relief sought is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)).

The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim.

Qualifications & exceptions

• The remedies grant is bounded by what the Arbitration Agreement expressly provides elsewhere.
• The fee-shifting exceptions are sanctions or a frivolous/improper-purpose finding on substance, defense or relief.
• The individualized-relief restriction caps the arbitrator's remedial power.

Charges & Financial Obligations · Company practice

Arbitration fees per NAM Rules; CNN pays cost-prohibitive user fees absent bad faith or frivolous claims

Arbitration fees (the administrator's filing, arbitrator and hearing fees) are paid per the applicable NAM Rules, unless the user qualifies for a fee waiver under applicable law. If, after exhausting any potentially available fee waivers, the arbitrator finds the arbitration fees prohibitive for the user compared to litigation, CNN will pay as much of the user's filing, arbitrator and hearing fees as the arbitrator deems necessary to keep the arbitration from being cost-prohibitive — regardless of the arbitration's outcome — unless the arbitrator determines the user's claims were frivolous, brought for an improper purpose, or asserted in bad faith. The parties agree arbitration should be cost-effective for all sides and any party may engage with NAM to seek fee reduction or deferral.

Supporting quotations

(4) Arbitration Fees: The payment of arbitration fees (the fees imposed by the arbitration administrator including filing, arbitrator, and hearing fees) will be governed by the applicable NAM Rules, unless you qualify for a fee waiver under applicable law. If after exhausting any potentially available fee waivers, the arbitrator finds that the arbitration fees will be prohibitive for you as compared to litigation, we will pay as much of your filing, arbitrator, and hearing fees in the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive, regardless of the outcome of the arbitration, unless the arbitrator determines that your claim(s) were frivolous or brought for an improper purpose or asserted in bad faith. You and we agree that arbitration should be cost-effective for all parties and that any party may engage with NAM to address the reduction or deferral of fees.

Qualifications & exceptions

• CNN's fee payment depends on an arbitrator finding of cost-prohibitiveness after available waivers are exhausted.
• The obligation falls away if the arbitrator deems the claims frivolous, improper or in bad faith.
• Outcome-independence: the payment applies regardless of who wins.

Use & Processing · Restriction or exception

Confidentiality order on request: no use/disclosure outside the arbitration or enforcement; sealed court filings

Upon either party's request, the arbitrator will issue an order requiring that confidential information of either party disclosed during the arbitration — whether in documents or orally — may not be used or disclosed except in connection with the arbitration itself or a proceeding to enforce the arbitration award, and that any permitted court filing of confidential information must be made under seal to the furthest extent permitted by law.

Supporting quotations

Upon either party’s request, the arbitrator will issue an order requiring that confidential information of either party disclosed during the arbitration (whether in documents or orally) may not be used or disclosed except in connection with the arbitration or a proceeding to enforce the arbitration award and that any permitted court filing of confidential information must be done under seal to the furthest extent permitted by law.

Qualifications & exceptions

• The order issues only on a party's request.
• The bar has an internal exception: use in the arbitration or in an award-enforcement proceeding.

Legal Rights & Agreement Rules · Procedure

Defending party's optional settlement offer with cost-shifting if rejected and under-met

In any user–CNN arbitration, the defending party may — but is not obligated to — make a written settlement offer at any time before the evidentiary hearing or, where a dispositive motion is permitted, before that motion is granted. The offer's amount or terms may not be disclosed to the arbitrator until after the award on the claim is issued. If the award is issued in the other party's favor but is less than the defending party's offer, or if the award is in the defending party's favor, the other party must pay the defending party's costs incurred after the offer was made, including any attorney's fees. If an applicable statute or case law prohibits shifting arbitration-incurred costs, the offer serves to cease the accumulation of any costs the claimant might otherwise be entitled to for the cause of action under which it sues.

Supporting quotations

(6) Offer of Settlement: In any arbitration between you and CNN, the defending party may, but is not obligated to, make a written settlement offer at any time before the evidentiary hearing or, if a dispositive motion is permitted, prior to the dispositive motion being granted. The amount or terms of any settlement offer may not be disclosed to the arbitrator until after the arbitrator issues an award on the claim. If the award is issued in the other party’s favor and is less than the defending party’s settlement offer or if the award is in the defending party’s favor, the other party must pay the defending party’s costs incurred after the offer was made, including any attorney’s fees. If any applicable statute or case law prohibits the shifting of costs incurred in the arbitration, then the offer in this provision shall serve to cease the accumulation of any costs to which the party bringing the claim may be entitled for the cause of action under which it is suing.

Qualifications & exceptions

• The offer is optional for the defending party.
• Cost-shifting triggers on rejecting an offer that equals or exceeds the eventual award in the offeror's disfavor scenarios defined above.
• Where law forbids cost-shifting, the offer still cuts off further cost accumulation for that cause of action.

Legal Rights & Agreement Rules · Restriction or exception

13(7): individual capacity only; no consolidation; court fallback; Section 13 supersedes prior arbitration agreements

For non-individualized outcomes, the arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim. To the fullest extent permitted by applicable law, each party may bring claims against the other only in its individual capacity — not as a plaintiff or class member in any purported class, representative, or private attorney general proceeding. Unless both parties agree otherwise, the arbitrator may not consolidate more than one person's claims and may not preside over any representative, class, or private attorney general proceeding. If any of those prohibitions is found unenforceable (after exhaustion of all appeals) as to a particular claim or request for relief, that claim or request is decided by a court of competent jurisdiction after all other arbitrable claims and requests for relief are arbitrated. Any arbitrations between the user and CNN are subject to this Section 13 and not to any prior arbitration agreement; notwithstanding anything to the contrary in the Terms, this Section 13 amends any prior arbitration agreement, including as to claims that arose before this or any prior arbitration agreement.

Supporting quotations

(7) Requirement of Individualized Relief: The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR OUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL PROCEEDING.

Further, unless both you and we agree otherwise, the arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a representative, class, or private attorney general proceeding.

then the parties agree such a claim or request for relief shall be decided by a court of competent jurisdiction, after all other arbitrable claims and requests for relief are arbitrated.

You agree that any arbitrations between you and CNN will be subject to this Section 13 and not to any prior arbitration agreement you had with CNN, and, notwithstanding any provision in these Terms of Use to the contrary, you agree that this Section 13 amends any prior arbitration agreement you had with CNN, including with respect to claims that arose before this or any prior arbitration agreement.

Notwithstanding the foregoing, you or CNN may participate in a class-wide settlement.

Qualifications & exceptions

• The consolidation bar falls only on mutual agreement of both parties.
• The unenforceability fallback is claim- or request-specific, not wholesale: all other arbitrable claims proceed in arbitration.
• The supersession covers pre-existing claims as well as new ones.

Not stated here

• Which court is 'competent jurisdiction' for fallback claims is left to the venue rules elsewhere (Section 12) in the source, not further defined here.

Legal Rights & Agreement Rules · Procedure

13(8): opt out of future Arbitration Agreement changes via notice@wbd.com within 30 days

Notwithstanding any provision to the contrary, if CNN makes a future change to the Arbitration Agreement — other than a change to the Notice Address — the user may reject the change by emailing notice@wbd.com within 30 days of the posting of the amended arbitration agreement. The email must state: (i) full legal name; (ii) complete mailing address; (iii) phone number; (iv) if applicable, the username or email address associated with any potential account or newsletter; and (v) the approximate date of the user's initial use of the relevant CNN Service. The email must be sent by the user personally — not by an agent, attorney or anyone else purporting to act on the user's behalf — and include a statement, personally signed by the user, that they wish to reject the change. This is not an opt out of arbitration altogether.

Supporting quotations

Notwithstanding any provision to the contrary, if CNN makes any future change to this Arbitration Agreement (other than a change to the Notice Address), you may reject any such change by sending CNN an email to notice@wbd.com within 30 days of the posting of the amended arbitration agreement

Such an opt-out email must be sent by you personally, and not by your agent, attorney, or anyone else purporting to act on your behalf. It must include a statement, personally signed by you, that you wish to reject the change to the Arbitration Agreement. This is not an opt out of arbitration altogether.

Qualifications & exceptions

• A change to the Notice Address itself cannot be rejected this way.
• The rejection window runs from the posting of the amended arbitration agreement.
• The broad arbitration duty survives the change rejection.

Legal Rights & Agreement Rules · Procedure

13(9): Mass Filing procedures for 25+ similar claimants; tolling until staged resolution

If 25 or more claimants (including the user) submit Notices or seek to file arbitration demands raising similar claims against the other party or related parties through the same or coordinated counsel or entities, consistent with the Mass Filings definition and criteria in NAM's Mass Filing Supplemental Dispute Resolution Rules (external linked rules, not supplied in the source), the additional mass-filing procedures apply. Throughout the process the parties' counsel must meet and confer on modifications suited to the Mass Filing's particular needs. Electing to participate in a Mass Filing may delay adjudication. Any applicable limitations period (including statutes of limitations) and filing-fee deadlines are tolled beginning when the Mandatory Pre-Arbitration Notice and Informal Dispute Resolution Procedures are initiated — so long as the pre-arbitration Notice complies with Section 13.2 — until the claim is selected to proceed in the staged process or is settled, withdrawn, otherwise resolved, or opted out of arbitration.

Supporting quotations

(9) Mass Filing: If, at any time, 25 or more claimants (including you) submit Notices or seek to file demands for arbitration raising similar claims against the other party or related parties by the same or coordinated counsel or entities, consistent with the definition and criteria of Mass Filings

Any applicable limitations period (including statute of limitations) and any filing fee deadlines shall be tolled beginning when the Mandatory Pre-Arbitration Notice and Informal Dispute Resolution Procedures are initiated, so long as the pre-arbitration Notice complies with the requirements in Section 13.2, until your claim is selected to proceed as part of a staged process or is settled, withdrawn, otherwise resolved, or opted out of arbitration.

IT MAY BE FURTHER EXTENDED IF YOUR DISPUTE, CLAIM, OR CONTROVERSY IS PART OF A MASS FILING AS CONTEMPLATED IN SECTION 13(9)

Qualifications & exceptions

• The 25-claimant threshold counts claimants submitting Notices or seeking demands with similar claims via coordinated counsel or entities.
• Tolling is conditional on the underlying Notice complying with Section 13.2.
• The linked NAM mass-filing rulebook's contents are not supplied by this source.

Not stated here

• NAM's Mass Filing Supplemental Dispute Resolution Rules and Procedures is a linked document whose text is not supplied; only its identity, access link and triggering role are evidenced.

Legal Rights & Agreement Rules · Procedure

Stage One: 50 claims in individual arbitrations; held claims carry no fees; global mediation after

In a Mass Filing, counsel for the claimants and counsel for CNN each select 25 claims (50 total) to be filed and to proceed in individual arbitrations as part of a staged process. Each is assigned to a different, single arbitrator unless the parties agree otherwise in writing. Remaining claims are not filed or deemed filed in arbitration, and no arbitration fees are assessed for them, unless and until they are selected into a staged process. After the initial staged set is completed, the parties must promptly engage in a global mediation session of all remaining claims with a retired federal or state court judge, and CNN pays the mediator's fee.

Supporting quotations

Stage One: Counsel for the claimants and counsel for CNN shall each select 25 claims per side (50 claims total) to be filed and to proceed in individual arbitrations as part of a staged process. Each of these individual arbitrations shall be assigned to a different, single arbitrator unless the parties agree otherwise in writing.

After this initial set of staged proceedings is completed, the parties shall promptly engage in a global mediation session of all remaining claims with a retired federal or state court judge and CNN shall pay the mediator’s fee.

you and we agree that the additional procedures set forth below shall apply.

Qualifications & exceptions

• The different-single-arbitrator assignment is a default; written party agreement can override it.
• Unselected claims incur no arbitration fees until staged.
• CNN pays the Stage One/Two global-mediator fee.

Legal Rights & Agreement Rules · Procedure

Stage Two: 100 more claims in individual arbitrations; same holding and mediation rules

If remaining claims are not resolved at that point, each side's counsel selects 50 more claims (100 total) to file and proceed in individual arbitrations as part of a second staged process, subject to procedural changes the parties agreed to in writing. Each is assigned to a different, single arbitrator unless the parties agree otherwise in writing. Remaining claims are not filed or deemed filed, and no arbitration fees are assessed, unless and until they are selected into a staged process. After the second set completes, the parties must promptly hold a global mediation session of all remaining claims with a retired federal or state court judge, and CNN pays the mediator's fee.

Supporting quotations

Stage Two: If the remaining claims are not resolved at this time, counsel for the claimants and counsel for CNN shall each select 50 claims per side (100 claims total) to be filed and to proceed in individual arbitrations as part of a second staged process, subject to any procedural changes the parties agreed to in writing.

After this second set of staged proceedings is completed, the parties shall promptly engage in a global mediation session of all remaining claims with a retired federal or state court judge and CNN shall pay the mediator’s fee.

Qualifications & exceptions

• Stage Two arbitrations inherit procedural changes agreed in writing during the first stage.
• The holding and no-fee rules repeat for the remaining claims.
• CNN again pays the global mediator's fee.

Legal Rights & Agreement Rules · Procedure

Stage Three: 200 more claims; remaining claims held; elective mediation after this stage

If remaining claims are still unresolved, each side's counsel selects 100 more claims (200 total) to be filed and to proceed in individual arbitrations as part of a third staged process, subject to any procedural changes the parties agreed to in writing. Remaining claims are not filed or deemed filed, and no arbitration fees are assessed, unless and until they are selected into a staged process. Following the third staged set, counsel for the claimants may elect to have the parties participate in a global mediation session of all remaining claims with a retired federal or state court judge.

Supporting quotations

Stage Three: If the remaining claims are not resolved at this time, counsel for the claimants and counsel for CNN shall each select 100 claims per side (200 claims total) to be filed and to proceed in individual arbitrations as part of a third staged process, subject to any procedural changes the parties agreed to in writing.

Following this third set of staged proceedings, counsel for claimants may elect to have the parties participate in a global mediation session of all remaining claims with a retired federal or state court judge.

Qualifications & exceptions

• Stage Three's mediator fee is not assigned to CNN in this block (unlike Stages One and Two).
• The closing mediation is elective at claimants' counsel's election, per this provision.

Legal Rights & Agreement Rules · Procedure

Post-Stage-3 Option One: either party opts the claim out of arbitration to court

If the claim is not resolved in the staged process, the first option: the user and CNN — separately or by agreement — may opt out of arbitration and elect to have the claim heard in court consistent with the Agreement. The user opts out by sending CNN an individual, personally signed notice of intent by email to notice@wbd.com; it must be sent by the user personally (not an agent, attorney or other purported representative) and include a statement, personally signed by the user, of the wish to opt out. The user's opt-out email must arrive within 30 days after the conclusion of Stage 3, or of the elective mediation associated with Stage 3. CNN may opt the claim out by sending an individual, personally signed notice of its intent to the user's counsel within 14 days after the user's 30-day opt-out period expires. The parties' counsel may agree to adjust these deadlines.

Supporting quotations

Option One: You and CNN may separately or by agreement, opt out of arbitration and elect to have your claim heard in court consistent with the Agreement.

It must include a statement, personally signed by you, that you wish to opt out of arbitration within 30 days after the conclusion of Stage 3 or the elective mediation associated with Stage 3. CNN may opt your claim out of arbitration by sending an individual, personally signed notice of its intention to opt out to your counsel within 14 days after the expiration of your 30 day opt out period. Counsel for the parties may agree to adjust these deadlines.

Qualifications & exceptions

• Opt-out here is exceptional and runs after Stage 3 (or its elective mediation) — separate from the 30-day change-rejection opt-out in 13(8).
• Both the user's and CNN's notices must be personally signed; counsel may adjust the deadlines by agreement.

Legal Rights & Agreement Rules · Procedure

Post-Stage-3 Option Two: continuing staged arbitrations 200 at a time with fee-holding and streamlining

If neither party elects Option One's court route, the claim is resolved through continuing, staged individual arbitration proceedings: if more than 200 claims remain, 200 are randomly selected (or selected through a counsel-agreed process) per round and filed for individual arbitration; if fewer than 200 remain, all of them file and proceed. Remaining claims are not filed or deemed filed, and no arbitration fees are assessed, unless and until selected into a staged process. After each set of 200 claims is adjudicated, settled, withdrawn or otherwise resolved, the process repeats on the same parameters. The parties' counsel are encouraged to meet and confer, mediate, and engage with each other and with NAM (including through a Procedural Arbitrator) to streamline adjudication, increase simultaneous throughput, promote efficiencies, conserve resources and resolve remaining claims.

Supporting quotations

Option Two: If neither you nor CNN elect to have your claim heard in court consistent with Option One, then you agree that your claim will be resolved as part of continuing, staged individual arbitration proceedings as set forth below. Assuming the number of remaining claims exceeds 200, then 200 claims shall be randomly selected (or selected through a process agreed to by counsel for the parties) to be filed and to proceed in individual arbitrations as part of a staged process.

After each set of 200 claims are adjudicated, settled, withdrawn, or otherwise resolved, this process shall repeat consistent with these parameters.

either:

OR

Qualifications & exceptions

• The channel switches to the random (or counsel-agreed) selection once the per-side selection protocol of Stages One–Three ends.
• 'Otherwise resolved' includes withdrawal and settlement alongside adjudication.
• Counsel engagement with NAM and a Procedural Arbitrator is encouraged, not required.

Legal Rights & Agreement Rules · Restriction or exception

Courts may enforce Mass Filing provisions or enjoin mass arbitration; unenforceable procedures send the claim to court

A court of competent jurisdiction has authority to enforce these Mass Filing provisions and, if necessary, to enjoin the mass filing, prosecution or administration of arbitrations and the assessment of arbitration fees. If the additional mass-filing procedures apply to the user's claim but a court of competent jurisdiction determines they are unenforceable as to that claim, the claim proceeds in a court of competent jurisdiction consistent with the Terms of Use (not in an arbitration proceeding).

Supporting quotations

A court of competent jurisdiction shall have the authority to enforce these Mass Filing provisions and, if necessary, to enjoin the mass filing, prosecution, or administration of arbitrations and the assessment of arbitration fees. If these additional procedures apply to your claim, and a court of competent jurisdiction determines that they are not enforceable as to your claim, then your claim shall proceed in a court of competent jurisdiction consistent with these Terms of Use.

request for relief shall be decided by a court of competent jurisdiction, after all other arbitrable claims and requests for relief are arbitrated.

Qualifications & exceptions

• The court-fallback is claim-specific: only 'as to your claim'.
• The fallback route is 'a court of competent jurisdiction consistent with these Terms of Use'.

Not stated here

• The interplay between this court fallback and 13(7)'s unenforceability fallback (same court fallback) is not spelled out beyond each provision's own text.

Legal Rights & Agreement Rules · Company practice

Parties commit to good faith in following the mass-filing processes; procedures designed for fair efficiency

For mass arbitration disputes, the user and CNN state they value the integrity and efficiency of arbitration and wish to employ the process for the fair resolution of genuine, sincere disputes; both acknowledge and agree to act in good faith to ensure the established processes are followed, and the parties affirm that the Mass Filing procedures are reasonably designed to produce efficient, fair adjudication of such cases.

Supporting quotations

You and CNN acknowledge and agree to act in good faith to ensure the processes set forth herein are followed. The parties further agree that application of these Mass Filing procedures have been reasonably designed to result in an efficient and fair adjudication of such cases.

you and we agree that the additional procedures set forth below shall apply.

Qualifications & exceptions

• The commitment is mutual ('we each','both sides acting in good faith').
• The design statement concerns the mass-filing procedures specifically.

Legal Rights & Agreement Rules · Restriction or exception

13(10): unenforceable portions of the Arbitration Agreement are severable and replaced with nearest intent-match

If any portion of the Arbitration Agreement is found void, invalid, or otherwise unenforceable, that portion is severable and, where possible, is superseded by a valid, enforceable provision (or portion) matching the original provision's intent as closely as possible. The remainder of the Arbitration Agreement continues to be enforceable and valid per its own terms. This parallels the general severability rule in the Miscellaneous section, which carves out Section 13 (Dispute Resolution) as it is 'specified in Section 13'.

Supporting quotations

(10) Severability: If any portion of this Arbitration Agreement is found to be void, invalid, or otherwise unenforceable, then that portion shall be deemed to be severable and, if possible, superseded by a valid, enforceable provision, or portion thereof, that matches the intent of the original provision, or portion thereof, as closely as possible. The remainder of this Arbitration Agreement shall continue to be enforceable and valid according to the terms contained herein.

Except as specified in Section 13 (Dispute Resolution), if any provision of these Terms of Use shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable for these Terms of Use and shall not affect the validity and enforceability of any remaining provisions.

Qualifications & exceptions

• The intent-matching replacement applies only 'if possible'.
• The remainder survives intact.

Legal Rights & Agreement Rules · Restriction or exception

Standalone class/jury waiver: individual capacity everywhere; parent/guardian and class-settlement exceptions

Under the standalone waiver, to the fullest extent permitted by law each party may bring claims against the other — whether in court or in arbitration — only in an individual capacity, and may not participate as plaintiff, claimant or class member in any class, collective, consolidated, private attorney general, or representative proceeding. Neither side may bring a claim on behalf of a class or group, or on behalf of another person, unless doing so as a parent, guardian, or ward of a minor, or in a similar capacity for an individual who cannot otherwise bring their own claim. Neither side may participate in any such proceeding brought by a third party. Notwithstanding the foregoing, the user or CNN may participate in a class-wide settlement. To the fullest extent permitted by law, the user and CNN waive any right to a jury trial.

Supporting quotations

Class Action and Jury Trial Waiver

You and CNN agree that, to the fullest extent permitted by law, each party may bring claims (whether in court or in arbitration) against the other only in an individual capacity, and not participate as a plaintiff, claimant, or class member in any class, collective, consolidated, private attorney general, or representative proceeding.

unless doing so as a parent, guardian, or ward of a minor or in another similar capacity for an individual who cannot otherwise bring their own individual claim

Notwithstanding the foregoing, you or CNN may participate in a class-wide settlement. To the fullest extent permitted by law, you and CNN waive any right to a jury trial.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR OUR INDIVIDUAL CAPACITY

Qualifications & exceptions

• The waiver covers court and arbitration alike.
• Parental/guardian representation of minors or others who cannot claim for themselves is preserved.
• Class-wide settlement participation is expressly allowed despite the no-representation rule.

Legal Rights & Agreement Rules · Restriction or exception

Misc (A): non-US accessors own local-law compliance; US export controls and embargoes apply

Under the Miscellaneous opening: except to the extent different Terms of Use are posted, a user who accesses the CNN Services from any location outside the United States accepts full responsibility for complying with all local laws. The user is also subject to United States export controls and is responsible for any violation of U.S. embargoes or other federal rules and regulations restricting exports.

Supporting quotations

Miscellaneous

Except to the extent different Terms of Use are posted, if you access the CNN Services from any location other than the United States, you accept full responsibility for compliance with all local laws. You are also subject to United States export controls and are responsible for any violations of United States embargoes or other federal rules and regulations restricting exports.

Qualifications & exceptions

• The local-law responsibility yields only where different Terms are posted in that location.
• U.S. export-control exposure applies to the user regardless of location wording here (subject to United States export controls).

Not stated here

• What counts as 'different Terms of Use' posted for other locations is determined by the Services' posting practice, not detailed here.

Content & IP Rights · Restriction or exception

Misc (B): provisions benefit the CNN family and content providers/licensors; Apple is a third-party beneficiary on iOS

The Terms' provisions are for the benefit of CNN, its parent, subsidiaries, other affiliates and its third-party content providers and licensors, and each of them may assert and enforce the provisions directly or on its own behalf. A user accessing the CNN Services via an iOS device must also comply with the App Store Terms of Use. The user acknowledges that Apple, Inc. and its subsidiaries are third-party beneficiaries, and upon the user's acceptance of the Agreement, Apple has the right — and is deemed to have accepted the right — to enforce the Agreement against the user as a third-party beneficiary.

Supporting quotations

The provisions of these Terms of Use are for the benefit of CNN, its parent, subsidiaries, other affiliates and its third party content providers and licensors and each shall have the right to assert and enforce such provisions directly or on its own behalf.

If you access the CNN Services via an iOS device, you must also comply with the App Store Terms of Use. You acknowledge and agree that Apple, Inc. (“Apple”), and its subsidiaries are third-party beneficiaries of this Agreement. Upon your acceptance of this Agreement, Apple will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third-party beneficiary hereof.

Qualifications & exceptions

• The beneficiaries' enforcement right is 'directly or on its own behalf'.
• Apple's enforcement right arises upon the user's acceptance of the Agreement and applies in the iOS context.

Not stated here

• The App Store Terms of Use is a linked/external document whose text is not supplied; only the compliance duty is evidenced.

Legal Rights & Agreement Rules · Context

Misc (C): entire agreement, force majeure, no rolling waivers, severability except Section 13

The Terms of Use, together with any applicable Additional Terms, constitute the entire agreement between the user and CNN on their subject matter and supersede all previous written or oral agreements on it. CNN is not liable for delay or failure to fulfill obligations caused by a force majeure event — listed categories include acts of God, storms, fires, casualties, unanticipated work stoppages, power outages, satellite failures, strikes, lockouts, labor disputes, civil disturbances, riots, wars, public health emergencies, epidemics, pandemics, national emergencies, governmental actions, or other causes beyond CNN's control. A waiver of any breach or default does not waive any preceding or subsequent breach or default. Section headings are for convenience only and do not affect interpretation. Except as specified in Section 13 (Dispute Resolution), any unlawful, void or unenforceable provision is severable and does not affect the validity and enforceability of remaining provisions.

Supporting quotations

These Terms of Use, along with and any applicable Additional Terms that apply to the CNN Services, constitute the entire agreement between you and CNN with respect to the subject matter hereof, and supersede all previous written or oral agreements between you and CNN with respect to such subject matter.

CNN is not liable for any delay or failure to fulfill our obligations under this Terms of Use if such delay or failure is caused by a force majeure event, including, without limitation, any acts of God, storms, fires, casualties, unanticipated work stoppages, power outages, satellite failures, strikes, lockouts, labor disputes, civil disturbances, riots, wars, public health emergencies, epidemics, pandemics, national emergencies, governmental actions or other causes beyond CNN’s control.

No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. The section headings used herein are for convenience only and shall not affect their interpretation.

Qualifications & exceptions

• The severability rule expressly yields to Section 13's own severability provisions.
• Force majeure supplies an excuse where the cause is a listed event or otherwise beyond CNN's control.
• Headings do not affect interpretation.

Use & Processing · Context

Document currency: last updated October 19, 2026

The Terms of Use close with a currency statement: 'Last updated on October 19, 2026.' This is the agreement's recorded last-update date.

Supporting quotations

Last updated on October 19, 2026.

Qualifications & exceptions

• The statement fixes the Terms' version identity for the analyzed document.