DoorDash Consumer Terms and Conditions (United States)

Account & Service Control · Restriction or exception

You may use the Services only if you are 18 or older and of legal age to contract

The user may use the Services only if they are at least 18 years old and are of legal age, in the jurisdiction where they reside, to form a binding contract with DoorDash.

Supporting quotations

YOU MAY ONLY USE THE SERVICES IF YOU ARE 18 YEARS OF AGE OR OLDER AND ARE OF LEGAL AGE IN THE JURISDICTION IN WHICH YOU RESIDE TO FORM A BINDING CONTRACT WITH DOORDASH.

Qualifications & exceptions

• Both conditions apply: at least 18 and of legal age to contract where the user resides

Account & Service Control · Restriction or exception

Which Services you can use can vary by address and app version, and you cannot use them if you do not agree

The Services or information available can vary with the delivery or pickup address the user has selected. A function, feature or Service may not be available to all Users or at all times, and may be available only in the latest version of the DoorDash or Caviar mobile application. 'User' covers any individual or other person who accesses or uses the Services with or without an account, directly or through tools or other means, including an organization that registers an account or uses the Services through its employees, agents or representatives. Except as otherwise provided in the Agreement, a person who does not agree to be bound may not access or use the Services.

Supporting quotations

The specific Services or information available to you may vary based on the delivery or pickup address that you have selected.

“User” means any individual or other person who accesses or uses the Services with or without an account

Except as otherwise provided in this Agreement, if you do not agree to be bound by the Agreement, you may not access or use the Services.

Qualifications & exceptions

• Availability varies by selected delivery or pickup address and by app version
• Disagreement bars use except as otherwise provided in the Agreement

Account & Service Control · Restriction or exception

You must use only DoorDash-authorized means and the right app for your device

The user may use the Services only through means explicitly authorized by DoorDash. If applicable, the user is responsible for downloading the correct Technology for their device. DoorDash says it is not liable if the user lacks a compatible device or downloaded the wrong version, and it reserves the right to terminate the user's use of the Technology or Services if they are used with an incompatible or unauthorized device.

Supporting quotations

You will only use or access the Services using means explicitly authorized by DoorDash.

We are not liable if you do not have a compatible device or if you have downloaded the wrong version of the Technology for your device.

We reserve the right to terminate your use of the Technology and/or Services if you are using the Technology or Services with an incompatible or unauthorized device.

Qualifications & exceptions

• DoorDash may terminate use on an incompatible or unauthorized device

Account & Service Control · Restriction or exception

You must give accurate account information, keep it current, prove identity on request, and keep credentials secret

The user states that the information given when registering or otherwise communicating with DoorDash is accurate, will promptly notify DoorDash of changes, and will provide whatever proof of identity DoorDash reasonably requests. The user will keep their account password and other login credentials secure and confidential. The account section adds that the user is solely and fully responsible for all activity under their password or account or through their device.

Supporting quotations

The information you provide to us when you register an account or otherwise communicate with us is accurate, you will promptly notify us of any changes to such information, and you will provide us with whatever proof of identity we may reasonably request.

You will keep secure and confidential your account password and any other login or identification credentials you use to access the Services.

You are solely and fully responsible for all activities that occur under your password or account or through your device.

Qualifications & exceptions

• Proof of identity is whatever DoorDash may reasonably request

Account & Service Control · Restriction or exception

Your use of the Services is for your own personal or internal business use

The user's participation in and access to the Services is for the user's sole, personal or internal business use.

Supporting quotations

Your participation in using and access to the Services is for your sole, personal, or internal business use.

Not stated here

• The text does not say what falls outside personal or internal business use beyond other rules in this section

Account & Service Control · Permission or license

DoorDash can suspend or deactivate your account at its sole discretion if it believes you breached the Terms

If DoorDash believes or determines that the user breached any of the listed rules or any other provision of the Terms, it reserves the right to suspend or permanently deactivate the account or take other appropriate action at its sole discretion. Where required by law, which may include the Province of Québec, DoorDash will give written notice of the suspension or deactivation with the reasons. The section also says prohibited use of the Services may result in criminal, civil or administrative penalties, fines or sanctions against the User and those assisting the User.

Supporting quotations

In the event that we believe or determine that you have breached any of the aforementioned or any other provision of these Terms, we reserve the right to suspend and/or permanently deactivate your account or take other appropriate action at our sole discretion.

Where required by law, which may include in the Province of Québec, we will provide you with written notice of the suspension or deactivation of your account, including the reasons which led us to take such action.

Engaging in any prohibited use of the Services may result in criminal, civil, and/or administrative penalties, fines, or sanctions against the User and those assisting the User.

Qualifications & exceptions

• Belief or determination of breach is enough; action is at DoorDash's sole discretion
• Written notice with reasons is given where required by law, which may include the Province of Québec

Not stated here

• The text does not say whether the user may appeal or restore a deactivated account

Account & Service Control · Restriction or exception

You may need an account, must keep its information accurate, and cannot share it, transfer it or reopen after removal

The user may be required to register for an account to use parts of the Services. The user must give accurate, current and complete information during registration and at all other times, and must update it. The user is the sole authorized User of any account created, may not authorize others to use their account, and may not assign or transfer it to any other person or entity. DoorDash may enable or require a single set of login credentials for the DoorDash and Caviar services. The user agrees not to create an account or use the Services if previously removed from the DoorDash platform by DoorDash or previously banned from use of the Services.

Supporting quotations

You must provide accurate, current, and complete information during the registration process and at all other times when you use the Services

You may not authorize others to use your User account, and you may not assign or otherwise transfer your User account to any other person or entity.

We may enable or require you to use a single set of login credentials to use the DoorDash and/or Caviar services.

You agree not to create an account or use the Services if you have been previously removed from the DoorDash platform by DoorDash or if you have been previously banned from use of the Services.

Qualifications & exceptions

• Accuracy applies at registration and at all other times when using the Services
• Prior removal or ban from DoorDash bars a new account

Account & Service Control · Restriction or exception

You are responsible for everything done under your account, and may owe DoorDash and others for unauthorized use

The user is solely and fully responsible for all activity under their password or account or through their device. The user must monitor the account to prevent use by minors, accepts full responsibility for unauthorized use of the password or account, and must notify DoorDash immediately on suspecting unauthorized use. DoorDash says it will not be liable, and the user may be liable, for losses, damages, liability, expenses and fees incurred by DoorDash or a third party from someone else using the account. For a Canada Consumer residing in the Province of Québec, this does not limit DoorDash's liability for the consequences of its own acts or the acts of its representatives.

Supporting quotations

You are solely and fully responsible for all activities that occur under your password or account or through your device.

You agree that you shall monitor your account to prevent use by minors, and you will accept full responsibility for any unauthorized use of your password or your account.

DoorDash will not be liable, and you may be liable, for losses, damages, liability, expenses, and fees incurred by DoorDash or a third party arising from someone else using your account

if you are a Canada Consumer who resides in the Province of Québec, the foregoing does not limit DoorDash’s liability for the consequences of its own acts or the acts of its representatives

“Canada Consumer” means your primary residence is in Canada.

Qualifications & exceptions

• Applies to use by anyone else of the user's password, account or device
• Does not limit DoorDash's liability for its own acts or its representatives' acts for a Canada Consumer who resides in the Province of Québec

Not stated here

• The text does not cap the user's liability for third-party losses

Account & Service Control · Permission or license

DoorDash can suspend or terminate your account and refuse future use if account information is, or seems, inaccurate

If the user provides information that is untrue, inaccurate, not current or incomplete, or if DoorDash has reasonable grounds to suspect that it is, DoorDash has the right to suspend or terminate the account and refuse any and all current or future use of the Services or any portion of them.

Supporting quotations

or if DoorDash has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, DoorDash has the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof)

Qualifications & exceptions

• Reasonable grounds to suspect are enough

Not stated here

• The text does not provide a process to correct the information or contest the action

Account & Service Control · Restriction or exception

Keep your contact details and phone number current to avoid messages reaching someone else

If the user's contact information, such as email address or phone number, changes, the user agrees to update the account to help prevent or limit DoorDash inadvertently communicating with someone else. For the marketing text message service, the user also agrees that if they change or deactivate their phone number they will update the DoorDash account to help prevent DoorDash from inadvertently contacting anyone who acquires the prior number.

Supporting quotations

If there are changes to your contact information (e.g., email address, phone number), you agree to update your account to help prevent or limit DoorDash inadvertently communicating with someone else.

If you change or deactivate your phone number, you agree to update your DoorDash account to help prevent us from inadvertently communicating with anyone who acquires your prior phone number.

Account & Service Control · Restriction or exception

A complimentary DashPass through your employer or program provider follows their DoorDash for Business arrangement

Notwithstanding other provisions, a user may be eligible for a complimentary DashPass subscription if an employer or third-party program provider (a 'Program Manager') obtains it through DoorDash for Business. Such a subscription begins and ends under the terms of the Program Manager's DoorDash for Business arrangement unless the subscription is otherwise canceled. To receive the benefits the user must register for and activate the subscription following instructions from DoorDash or the Program Manager. Use is subject to the Agreement and to the DoorDash for Business Terms and Conditions.

Supporting quotations

Notwithstanding any other provision in these Terms, you may be eligible for a complimentary DashPass subscription if your employer or third-party program provider

your account will begin and end in accordance with the terms of your Program Manager’s DoorDash for Business arrangement unless your subscription is otherwise canceled

you must register for and activate your DashPass subscription in accordance with the instructions provided to you by DoorDash or your Program Manager

Qualifications & exceptions

• Applies only where a Program Manager obtains the subscription through DoorDash for Business
• Stated notwithstanding any other provision in the Terms

Not stated here

• The DoorDash for Business Terms and Conditions are not supplied here

Account & Service Control · Restriction or exception

DashPass student plans are discounted for qualifying individuals who may need to provide documentation

DoorDash may offer DashPass student plan subscriptions at a discounted price, monthly or annually, to qualifying individuals who meet the eligibility requirements stated at sign up, including but not limited to current enrollment at an accredited college or university. Individuals may be required to provide documentation so DoorDash can verify eligibility. Student plan subscriptions are subject to the Agreement.

Supporting quotations

DoorDash may offer DashPass student plan subscriptions at a discounted price on either a monthly or annual basis to qualifying individuals who meet the eligibility requirements stated at sign up

Individuals may be required to provide documentation so that DoorDash may verify their eligibility for a DashPass student plan.

Qualifications & exceptions

• Eligibility requirements are those stated at sign up and include but are not limited to current enrollment at an accredited college or university
• Documentation may be required to verify eligibility

Not stated here

• The student plan price is not stated in this document

Account & Service Control · Restriction or exception

Trials are limited to people who never subscribed, one per household, and lost if a subscription is ever terminated

Trial or promotional subscriptions are available only to Users who have not previously subscribed to DashPass on a free or paid plan, and are subject to the Agreement except as otherwise stated in the promotional offer. Only one trial or promotional subscription is available per household. If a DashPass subscription is ever terminated for any reason, the user is not eligible for a free trial on any later DashPass subscription.

Supporting quotations

Such trial or promotional subscriptions are available only for Users who have not previously subscribed to DashPass (whether on a free or paid plan)

Only one trial or promotional subscription is available per household.

If your DashPass subscription is ever terminated for any reason, you shall not be eligible for a free trial on any subsequent DashPass subscription.

Qualifications & exceptions

• Available only to Users who have not previously subscribed to DashPass
• One trial or promotional subscription per household
• No free trial after a DashPass subscription has been terminated for any reason

Not stated here

• How DoorDash determines a household is not stated

Account & Service Control · Restriction or exception

Gift subscriptions cannot be redeemed on partnership plans, and redeeming can use up your existing free days

DashPass gift subscriptions cannot be redeemed by subscribers currently enrolled in any free, paid or discounted partnership subscription plan ('Excluded Subscription Plans'), though such recipients may transfer the gift subscription to another customer. For recipients with an eligible existing paid DashPass subscription, that subscription continues through the end of the current billing cycle before the gift subscription is applied. For recipients with an eligible existing DashPass subscription in a free period, the gift subscription is applied immediately on redemption and any unused days in the previous free period are forfeited.

Supporting quotations

DashPass Gift Subscriptions cannot be redeemed by DashPass subscribers currently enrolled in any free, paid, or discounted partnership subscription plan (“Excluded Subscription Plans”).

such eligible existing paid DashPass subscription will continue through the end of the Gift Subscription Recipient’s current DashPass billing cycle before the DashPass Gift Subscription will be applied

the DashPass Gift Subscription will be applied immediately upon redemption and any unused days in the previous free period will be forfeited.

Qualifications & exceptions

• Recipients on Excluded Subscription Plans may transfer the gift subscription to another customer
• Unused days of an existing free period are forfeited when a gift subscription is redeemed immediately

Not stated here

• Which partnership plans are Excluded Subscription Plans is not listed

Account & Service Control · Permission or license

DoorDash may modify, suspend or end your access at its sole discretion, with or without notice and without liability

If the user violates the Agreement, DoorDash may respond based on factors including the egregiousness of the actions and whether a pattern of harmful behavior exists. In addition, at its sole discretion, DoorDash may modify or discontinue the Technology or Services, or modify, suspend or terminate the user's access, for any reason, with or without notice and without liability to the user or any third party. Where required by law, which may include the Province of Québec, DoorDash will give written notice of the suspension or termination with the reasons.

Supporting quotations

If you violate this Agreement, DoorDash may respond based on a number of factors including, but not limited to, the egregiousness of your actions and whether a pattern of harmful behavior exists.

at its sole discretion, DoorDash may modify or discontinue the Technology or Services, or may modify, suspend, or terminate your access to the Technology or the Services, for any reason, with or without notice to you and without liability to you or any third party.

Where required by law, which may include in the Province of Québec, we will provide you with written notice of the suspension or termination of your access to the Technology or the Services, including of the reasons which led us to take such action.

Qualifications & exceptions

• Response to a violation may depend on its egregiousness and whether a pattern of harmful behavior exists
• Written notice with reasons is given where required by law, which may include the Province of Québec