DoorDash Consumer Terms and Conditions (United States)

Content & IP Rights · Context

Cover notice: Section 8 covers DoorDash's use of certain user content, including a broad licence

The opening notice flags that Section 8 contains provisions about DoorDash's use of certain user content. In the body of Section 8(a), the user grants DoorDash and its service providers a perpetual, irrevocable, transferable, fully paid, royalty-free, non-exclusive, worldwide, fully sublicensable licence to use, copy, display, publish, modify and otherwise use User Content in connection with DoorDash's business, without notification to or approval by the user, and the licence survives termination of the Services or the account. The notice itself is only a pointer; the full user content terms are analyzed in Section 8.

Supporting quotations

SECTION 8 OF THIS AGREEMENT CONTAINS PROVISIONS RELATING TO OUR USE OF CERTAIN USER CONTENT.

You hereby grant DoorDash (including DoorDash’s service providers) a perpetual, irrevocable, transferable, fully paid, royalty-free, non-exclusive, worldwide, fully sublicensable right and license to use, copy, display, publish, modify, remove, publicly perform, translate, create derivative works from, distribute, and/or otherwise use the User Content in connection with DoorDash’s business

Qualifications & exceptions

• Applies to User Content the user submits, posts or transmits through the Services

Not stated here

• The notice does not list the kinds of content covered; Section 8(a) defines User Content

Content & IP Rights · Restriction or exception

You may not use the Services or their content to build software or train AI without DoorDash's consent

The user will not use or attempt to use the Services or content accessible through them, without DoorDash's prior written consent, in connection with developing any software program. The rule names training a machine learning or artificial intelligence system and providing archived or cached data sets containing content accessible through the Services to another person or entity as examples.

Supporting quotations

in connection with the development of any software program, including, but not limited to, training a machine learning or artificial intelligence (AI) system or providing archived or cached data sets containing content accessible through the Services to another person or entity.

Qualifications & exceptions

• Prior written consent from DoorDash is the exception
• Examples given: training a machine learning or AI system; providing archived or cached data sets to another person or entity

Content & IP Rights · Restriction or exception

You may not copy or compile content from the Services except for personal, noncommercial use

The user will not copy or distribute, or attempt to copy or distribute, the Technology or any content displayed through the Services, including reviews or Merchants' menu content or catalogs, for republication in any format or media. The user also will not create or compile any content, collection, compilation or directory from content displayed through the Services except for personal, noncommercial use; the personal-use exception is stated for the compiling rule only.

Supporting quotations

You will not copy or distribute, or attempt to copy or distribute, the Technology or any content displayed through the Services, including any reviews or Merchants’ menu content or catalogs, for republication in any format or media.

except for your personal, noncommercial use

Qualifications & exceptions

• The personal, noncommercial use exception is stated for creating or compiling collections, not for copying or distributing for republication

Content & IP Rights · Context

User Content covers anything you post or send through the Services, including Ratings, Reviews and Feedback

DoorDash may offer interactive opportunities, such as posting content on the DoorDash platform or giving Ratings and Reviews, Feedback, or other text, photos, images, or audio and video content. All of this is collectively 'User Content'. The Ratings and Reviews section adds that Ratings and Reviews are User Content governed by the Agreement. 'Feedback' is described as defined below and is not defined in this section.

Supporting quotations

DoorDash may provide you with interactive opportunities through the Services, including, by way of example, the ability to post content on the DoorDash platform

(collectively, “User Content”)

such Ratings and Reviews are considered User Content and are governed by this Agreement

Not stated here

• The definition of Feedback is not in this section

Content & IP Rights · Restriction or exception

You warrant you own or may provide your content and that it breaks none of a long list of content rules

The user represents and warrants that they own, or otherwise have the right to provide, all User Content they submit, post or transmit through the Services. The user also warrants that User Content submitted by them, someone on their behalf or through their account does not do any of thirteen listed things, including violating third-party rights; being false, deceptive, defamatory, offensive, abusive or pornographic; containing sexually explicit or violent content or images of weapons, illegal drugs or hate symbols; being unlawful; creating a privacy or security risk or containing confidential or personally identifiable information; soliciting money; containing financial, legal, medical or other professional advice; harming or harassing others; reflecting negatively on DoorDash, including its goodwill, name and reputation; tampering with DoorDash's websites or Technology; creating liability; violating any law; or violating the Agreement or any published community or content guidelines.

Supporting quotations

You represent and warrant that you are the owner of, or otherwise have the right to provide, all User Content that you submit, post, and/or otherwise transmit through the Services.

(ix) reflect negatively on DoorDash, including DoorDash’s goodwill, name, and reputation

(v) create a privacy or security risk to any person, including by soliciting personal information from any person, or contain any confidential, sensitive, private, or personally identifiable information

(xiii) violate this Agreement or any community or content guidelines that DoorDash may publish from time to time

Qualifications & exceptions

• The warranty covers content submitted by the user, someone on their behalf, or through their account
• The list includes content that reflects negatively on DoorDash, including its goodwill, name and reputation

Not stated here

• The Content Guidelines text is not part of this document

Content & IP Rights · Permission or license

You grant DoorDash a perpetual, irrevocable, worldwide licence to use your User Content without notice or approval

The user grants DoorDash, including its service providers, a perpetual, irrevocable, transferable, fully paid, royalty-free, non-exclusive, worldwide, fully sublicensable right and licence to use, copy, display, publish, modify, remove, publicly perform, translate, create derivative works from, distribute or otherwise use the User Content in connection with DoorDash's business and in all forms now known or later invented. These 'Uses' occur without notification to or approval by the user. The licence includes the right for other Users to access and use the user's User Content in connection with participating in the Services as the Services' functionality permits, and it survives termination of the Services or the user's account.

Supporting quotations

You hereby grant DoorDash (including DoorDash’s service providers) a perpetual, irrevocable, transferable, fully paid, royalty-free, non-exclusive, worldwide, fully sublicensable right and license to use, copy, display, publish, modify, remove, publicly perform, translate, create derivative works from, distribute, and/or otherwise use the User Content in connection with DoorDash’s business and in all forms now known or hereafter invented (collectively, “Uses”), without notification to and/or approval by you.

You agree that this license includes the right for other Users to access and use your User Content in conjunction with participation in the Services and as permitted through the functionality of the Services.

the license granted to DoorDash herein shall survive termination of the Services or your account

Qualifications & exceptions

• Use must be in connection with DoorDash's business
• Other Users' access is as permitted through the functionality of the Services
• The licence survives termination of the Services or the account

Not stated here

• The text does not provide a way to withdraw the licence once content is submitted

Content & IP Rights · Permission or license

DoorDash may show your name, photo and ratings history with your content, but need not attribute it to you

The user grants DoorDash a licence to use their username, first name and last initial, profile photo (if available) and other User profile information, including ratings history, to attribute User Content to them in connection with the Uses, without notification to or approval by the user. The user acknowledges that DoorDash has no obligation to attribute any User Content to them in connection with any Use.

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You further grant DoorDash a license to use your username, first name and last initial, profile photo (if available), and/or other User profile information, including, without limitation, your ratings history, to attribute User Content to you in connection with such Uses, without notification to or approval by you.

DoorDash has no obligation to attribute any User Content to you in connection with any Use.

Qualifications & exceptions

• Profile photo is used if available
• DoorDash has no obligation to attribute User Content to the user

Content & IP Rights · Permission or license

DoorDash may remove your content, end your account and decide not to publish content for any reason

DoorDash reserves the right in its sole discretion to remove or disable access to any User Content, suspend or terminate the user's account at any time, or pursue any other remedy available under equity or law if the user posts User Content that violates the Agreement or any community or content guidelines or that DoorDash considers objectionable for any reason. DoorDash may monitor or delete User Content but does not assume an obligation to do so, and may decide not to publish, display or make User Content available for any reason at its sole discretion. The copyright section adds a policy of terminating membership privileges of any User who repeatedly infringes copyright upon prompt notification by the copyright owner or its legal agent.

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DoorDash reserves the right in its sole discretion to remove or disable access to any User Content from the Services, suspend or terminate your account at any time, or pursue any other remedy or relief available under equity or law if you post any User Content that violates this Agreement or any community or content guidelines we may publish or that we consider to be objectionable for any reason.

DoorDash may monitor and/or delete your User Content (but does not assume the obligation to do so) or may decide to not publish, display, or otherwise make available your User Content for any reason at DoorDash’s sole discretion.

It is DoorDash’s policy to terminate membership privileges of any User who repeatedly infringes copyright upon prompt notification to DoorDash by the copyright owner or the copyright owner’s legal agent.

Qualifications & exceptions

• Action may follow content that violates the Agreement or guidelines or that DoorDash considers objectionable for any reason
• DoorDash is not obliged to monitor or delete content

Content & IP Rights · Permission or license

Feedback you submit is at your own risk, carries no confidentiality, and is licensed to DoorDash on broad terms

Any ideas, suggestions or proposals submitted to DoorDash through its suggestion, feedback, wiki, forum or similar pages ('Feedback', which counts as User Content) are submitted at the user's own risk, and DoorDash has no obligations, including obligations of confidentiality, with respect to them. The user represents and warrants that they have all rights necessary to submit the Feedback and grants DoorDash, including its service providers, a perpetual, irrevocable, transferable, fully paid, royalty-free, non-exclusive, worldwide, fully sublicensable right and licence to use, copy, display, publish, modify, remove, publicly perform, translate, create derivative works from, distribute or otherwise use the Feedback.

Supporting quotations

is at your own risk and that DoorDash has no obligations (including, without limitation, obligations of confidentiality) with respect to such Feedback

you hereby grant to DoorDash (including DoorDash’s service providers) a perpetual, irrevocable, transferable, fully paid, royalty-free, non-exclusive, worldwide, fully sublicensable right and license to use, copy, display, publish, modify, remove, publicly perform, translate, create derivative works from, distribute, and/or otherwise use such Feedback.

Qualifications & exceptions

• Applies to submissions through suggestion, feedback, wiki, forum or similar pages
• DoorDash has no confidentiality obligation for Feedback

Not stated here

• The text does not say whether Feedback is compensated or credited

Content & IP Rights · Permission or license

Ratings and Reviews, including photos and videos, are your User Content, and DoorDash disclaims liability for them

When the user rates or posts reviews of Merchants or other businesses, including text, photos, images, audio or videos, these Ratings and Reviews are User Content governed by the Agreement, so the broad User Content licence applies to them. A Review includes any photo or video the user submits that expresses an opinion about a Merchant or business, whatever the purpose of the submission. Ratings and Reviews are not endorsed by DoorDash and do not represent the views of DoorDash or its affiliates, and DoorDash says it has no liability for them or for claims of economic loss resulting from them.

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such Ratings and Reviews are considered User Content and are governed by this Agreement.

a Review includes any photo or video you submit that expresses an opinion about a Merchant or business regardless of the purpose for which you submit the photo or video.

DoorDash shall have no liability for Ratings and Reviews or for any claims of economic loss resulting from such Ratings and Reviews.

You hereby grant DoorDash (including DoorDash’s service providers) a perpetual, irrevocable, transferable, fully paid, royalty-free, non-exclusive, worldwide, fully sublicensable right and license

Qualifications & exceptions

• Any photo or video expressing an opinion about a Merchant or business counts as a Review regardless of why it was submitted

Content & IP Rights · Restriction or exception

Your Ratings and Reviews must be honest, first-hand and unpaid, and meet advertising-endorsement guidelines

The user acknowledges that a Rating or Review will reflect their honest and truthful opinion based on first-hand experience with the Merchant or business. The user will not review a Merchant or business in which they have an ownership interest, employment relationship or other affiliation, or a competitor of one, and will not submit a Rating or Review in exchange for payment, free food items or other benefits from a Merchant or business. For United States Orders, a Rating or Review must comply with the Federal Trade Commission's Guides Concerning the Use of Endorsements and Testimonials in Advertising; for Canada Orders, with the Competition Bureau's Enforcement Guidelines and Advertising Standards Canada's guideline on testimonials, endorsements and reviews. Reviews must also comply with the Agreement and DoorDash's Content Guidelines.

Supporting quotations

your Rating or Review will reflect your honest and truthful opinion and will be based on first-hand experience with the Merchant or business

you will not provide a Rating or Review for any Merchant or business for which you have an ownership interest, employment relationship, or other affiliation or for any competitor of such a Merchant or business

you will not submit a Rating or Review in exchange for payment, free food items, or other benefits from a Merchant or business

for United States Orders, any Rating or Review you submit will comply with the Federal Trade Commission’s Guides Concerning the Use of Endorsements and Testimonials in Advertising

(viii) any Rating or Review you submit will comply with our

Qualifications & exceptions

• The Federal Trade Commission guide applies to United States Orders
• The Canadian guidelines apply to Canada Orders

Not stated here

• The Content Guidelines and the cited guides are not supplied in this document

Content & IP Rights · Permission or license

DoorDash may decline to publish or remove a Rating or Review without notice, at its sole discretion

DoorDash may decide not to publish, display or otherwise make available a user's Rating or Review for any reason in its sole discretion. If DoorDash determines, in its sole discretion, that a Rating or Review could diminish the integrity of the Ratings and Reviews or otherwise violates the Agreement, it may remove it without notice and take any additional action it deems necessary or appropriate, in its sole discretion.

Supporting quotations

we may decide to not publish, display, or otherwise make available your Rating or Review for any reason in our sole discretion

we may remove such Rating or Review without notice and take any additional action, in DoorDash’s sole discretion, as we deem necessary or appropriate.

Qualifications & exceptions

• Removal without notice applies where DoorDash determines the Rating or Review could diminish integrity or violates the Agreement
• Further action is at DoorDash's sole discretion

Not stated here

• The additional actions DoorDash may take are not listed here

Content & IP Rights · Restriction or exception

DoorDash owns the Technology and Services; you get no ownership or trademark rights and may not remove notices

DoorDash alone, and its licensors where applicable, owns all right, title and interest, including intellectual property rights, in the Technology and the Services. The agreement is not a sale and conveys no rights of ownership in or related to the Technology or Services or DoorDash's intellectual property. DoorDash names, logos and product names are trademarks of DoorDash or third parties, and no right or licence is granted to use them. The user will not remove, alter or obscure any copyright, trademark, service mark or other proprietary notices on or accompanying the Technology or Services.

Supporting quotations

DoorDash alone (and its licensors, where applicable) shall own all right, title, and interest, including all related intellectual property rights, in and to the Technology and the Services.

This Agreement is not a sale and does not convey to you any rights of ownership

no right or license is granted to use them

You agree that you will not remove, alter, or obscure any copyright, trademark, service mark, or other proprietary rights notices

Qualifications & exceptions

• Licensors own some rights where applicable
• Trademarks may belong to DoorDash or third parties

Content & IP Rights · Procedure

DoorDash terminates repeat copyright infringers and takes copyright complaints with six required items

It is DoorDash's policy to terminate membership privileges of any User who repeatedly infringes copyright upon prompt notification by the copyright owner or its legal agent. A person who believes their work has been copied and posted on the Services in a way that constitutes infringement should give DoorDash's Copyright Agent: (a) an electronic or physical signature of the person authorized to act for the copyright owner; (b) a description of the copyrighted work; (c) a description of where on the Services the material is, with enough detail to locate it; (d) their address, telephone number and email address; (e) a written statement of a good faith belief that the use is not authorized by the owner, its agent or the law; and (f) a statement, under penalty of perjury, that the information is accurate and that they are the owner or authorized to act for the owner.

Supporting quotations

It is DoorDash’s policy to terminate membership privileges of any User who repeatedly infringes copyright upon prompt notification to DoorDash by the copyright owner or the copyright owner’s legal agent.

(a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest

(e) a written statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law

(f) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf

Qualifications & exceptions

• Termination of membership privileges applies to a User who repeatedly infringes copyright upon prompt notification by the copyright owner or its legal agent
• The statement of accuracy and authority is made under penalty of perjury

Content & IP Rights · Procedure

Copyright notices go to General Counsel at the address for the owner's country: US, Canada, Australia or New Zealand

A copyright infringement notice is sent to DoorDash's Copyright Agent at the address for the country where the copyright owner primarily resides or was formed. The addresses given are General Counsel, DoorDash, Inc., 303 2nd St., Suite 800 South, San Francisco, CA 94107 for the United States; General Counsel, DoorDash Technologies Canada, Inc., 1066 West Hastings St., Suite 2000, Vancouver, BC V6E 3X2 for Canada; General Counsel, DoorDash Technologies Australia Pty Ltd, Level 15, 222 Exhibition St., Melbourne, VIC 3000 for Australia; and General Counsel, DoorDash Technologies New Zealand, Quigg Partners, Level 7, 36 Brandon St., Wellington, 6011 for New Zealand.

Supporting quotations

This notice of a copyright infringement claim should be sent to DoorDash’s Copyright Agent at the address set forth below, based on the country in which the copyright owner primarily resides or was formed:

United States: General Counsel, DoorDash, Inc., 303 2nd St., Suite 800 South, San Francisco, CA 94107

Canada: General Counsel, DoorDash Technologies Canada, Inc., 1066 West Hastings St., Suite 2000, Vancouver, BC V6E 3X2, Canada

Australia: General Counsel, DoorDash Technologies Australia Pty Ltd, Level 15, 222 Exhibition St., Melbourne, VIC 3000, Australia

New Zealand: General Counsel, DoorDash Technologies New Zealand, Quigg Partners, Level 7, 36 Brandon St., Wellington, 6011, New Zealand

Qualifications & exceptions

• The address depends on the country where the copyright owner primarily resides or was formed

Not stated here

• The document gives no address for owners in other countries