DoorDash Consumer Terms and Conditions (United States)

Charges & Financial Obligations · Restriction or exception

You may not abuse promotional or credit codes, and DoorDash may withhold or reverse benefits it believes were improper

The user will not abuse or attempt to abuse DoorDash's promotional or credit code system, including by redeeming multiple coupons at once or opening multiple accounts to benefit from offers available only to first-time Users. In the payment section, DoorDash reserves the right to withhold or deduct credits or benefits obtained through a promotion, or to charge amounts that would have applied without the promotion, if it determines or believes on reasonable grounds that redemption or receipt was in error, fraudulent, illegal or in violation of the promotion terms or the Agreement; where required by law, which may include the Province of Québec, it will give written notice with reasons.

Supporting quotations

You will not abuse or attempt to abuse our promotional or credit code system, including by redeeming multiple coupons at once or by opening multiple accounts to benefit from offers available only to first-time Users.

DoorDash reserves the right to withhold or deduct credits or benefits obtained through a promotion, or to charge additional amounts that would have applied to the transaction had the promotion not applied

Qualifications & exceptions

• Withholding or deduction applies where DoorDash determines or believes on reasonable grounds that the promotion was redeemed in error or improperly
• Written notice with reasons is given where required by law, which may include the Province of Québec

Charges & Financial Obligations · Restriction or exception

You may not make false order claims or chargebacks, and you must return mistaken deliveries if asked

The user will not falsely or fraudulently claim that an order or items were missing, incorrect, of poor quality, defective or never delivered, and will return any order mistakenly delivered to them if requested by DoorDash, a Merchant or a Delivery Provider. The user also will not falsely or fraudulently dispute a credit or debit card charge, or initiate or request a chargeback, for any charge from DoorDash or related to use of the DoorDash platform.

Supporting quotations

You will not falsely or fraudulently claim that your order or items from your order were missing, incorrect, of poor quality, defective, or never delivered and you will return any order mistakenly delivered to you if requested by DoorDash, a Merchant, or a Delivery Provider.

You will not falsely or fraudulently dispute a credit or debit card charge or initiate or request a chargeback with respect to any charge from DoorDash or related to your use of the DoorDash platform.

Qualifications & exceptions

• The prohibitions cover false or fraudulent claims and disputes, not good-faith ones
• Return duty applies when requested by DoorDash, a Merchant or a Delivery Provider

Charges & Financial Obligations · Restriction or exception

Goods are prepared by the Merchant, title passes at the Merchant location, and you may not create liens before then

The user agrees that goods will be prepared by the Merchant they selected, that title passes from the Merchant to the user at the Merchant's location, and that for delivery orders the Delivery Provider or Merchant will be directed by the user's instructions to transport the products to the designated delivery location. The user agrees that neither the Delivery Provider nor DoorDash holds title or acquires any ownership interest in goods ordered through the Services. The user must not do anything that seeks to create an encumbrance, lien, charge or other interest in the ordered goods until title has passed to the user.

Supporting quotations

title to the goods passes from the Merchant to you at the Merchant’s location

neither the Delivery Provider nor DoorDash holds title to or acquires any ownership interest in any goods that you order through the Services

You must not do anything which seeks to create an encumbrance, lien, charge, or other interest in or over the goods that you order until title has passed to you.

Qualifications & exceptions

• Applies until title has passed to the user

Charges & Financial Obligations · Restriction or exception

For gift cards, prepaid cards and DoorDash credits sold in the US, DoorDash Giftcards LLC is the Merchant

For closed-loop gift cards, open-loop gift or other prepaid cards, and DoorDash credits sold through the Services in the United States by DoorDash Giftcards LLC, that company is the Merchant and therefore the retailer of the cards and credits sold. It is described as a subsidiary of DoorDash, Inc. The payment section adds that Purchased Credits are issued by DoorDash Giftcards LLC, and that any non-DoorDash gift card sold through the Services is issued by and solely the obligation of the respective Merchant or other party that issued it, not an obligation or liability of any DoorDash party.

Supporting quotations

For any closed-loop gift cards, open-loop gift or other prepaid cards, and DoorDash credits sold through the Services in the United States by DoorDash Giftcards LLC, DoorDash Giftcards LLC is the Merchant and is therefore the retailer of the cards and credits sold.

Purchased Credits are issued by DoorDash Giftcards LLC.

Any non-DoorDash gift card sold through the Services is issued by and solely the obligation of the respective Merchant or other party that issued the card and is not an obligation or liability of any DoorDash party.

Qualifications & exceptions

• Applies to cards and credits sold in the United States by DoorDash Giftcards LLC
• Non-DoorDash gift cards are the issuer's obligation, not DoorDash's

Not stated here

• Gift card terms are in separate documents that are not supplied here

Cross-references

• exception to (model-proposed): Merchants and Delivery Providers are independent, and DoorDash disclaims responsibility for their acts and omissions — For gift cards, prepaid cards and DoorDash credits sold in the United States, DoorDash Giftcards LLC is the Merchant, an exception to the independent Merchant description.

Charges & Financial Obligations · Company practice

Displayed prices may differ from Merchant or third-party prices, may not be lowest, and can change without notice

The user understands that prices for menu or other items displayed through the Services may differ from the prices offered or published by Merchants or on third-party websites, may not be the lowest prices at which items are sold, and may change at any time without notice. DoorDash has no obligation to itemize its costs, profits or margins when publishing prices. Pricing may change at any time in the discretion of DoorDash or the Merchant, depending on which party sets the price.

Supporting quotations

the prices for menu or other items displayed through the Services may differ from the prices offered or published by Merchants for the same menu or other items and/or from prices available at third-party websites

DoorDash has no obligation to itemize its costs, profits, or margins when publishing such prices

pricing may change at any time, in the discretion of DoorDash or the Merchant (depending on which party sets the given price)

Qualifications & exceptions

• Either DoorDash or the Merchant may set the price, depending on the item
• DoorDash need not itemize its costs, profits or margins

Not stated here

• How much DoorDash's displayed prices differ from Merchants' in-store prices is not stated

Charges & Financial Obligations · Company practice

Checkout subtotals can be estimates, and DoorDash may place a hold above the amount shown and charge the final price

For certain transactions, the subtotals shown at checkout are estimates that may be higher or lower depending on final in-store totals. In those situations DoorDash reserves the right to temporarily authorize or place a hold on the payment method for an amount that may be greater than the amount shown at checkout, and to charge the payment method the final price after checkout.

Supporting quotations

For certain transactions, the subtotals shown at checkout are estimates that may be higher or lower depending on the final in-store totals.

DoorDash reserves the right to temporarily authorize or place a hold on your payment method for an amount that may be greater than the amount shown at checkout and to charge your payment method the final price after checkout.

Qualifications & exceptions

• Applies to certain transactions where checkout subtotals are estimates

Not stated here

• Which transactions have estimated subtotals is not specified

Charges & Financial Obligations · Restriction or exception

You are liable for transaction taxes, including on DashPass fees, and DoorDash may charge additional tax amounts

The user is liable for all transaction taxes, other than taxes based on DoorDash's income, including sales tax, use tax, goods and services tax and other transaction taxes if applicable, on the Services provided under the Agreement. The text says this includes fees DoorDash charges for DashPass subscriptions. If transaction taxes are applicable, DoorDash reserves the right to charge additional amounts on account of such taxes. For Australia and New Zealand Orders, displayed dollar amounts are stated on a goods and services tax-inclusive (if any) basis, except where noted, and goods and services tax is payable in addition to and at the same time as amounts payable under the Terms.

Supporting quotations

You are liable for all transaction taxes (other than taxes based on DoorDash’s income)

which, for the avoidance of doubt, includes any fees DoorDash charges for DashPass subscriptions

DoorDash reserves the right to charge you additional amounts on account of such taxes.

For Australia and New Zealand Orders, all dollar amounts (including any fees, charges, prices, or amounts payable or receivable) displayed through the Services are stated on a goods and services tax-inclusive (if any) basis

Qualifications & exceptions

• Excludes taxes based on DoorDash's income
• Australia and New Zealand Orders have a separate goods and services tax statement

Charges & Financial Obligations · Permission or license

DoorDash may add a charge afterward if the amount charged differs from the total shown at checkout

If the charge to the user's payment method incorrectly differs from the total shown at checkout, including subtotal, fees and gratuity, or after gratuity is selected, DoorDash reserves the right to make an additional charge after the initial charge so that the total charged matches the total displayed.

Supporting quotations

In the event that the charge to your payment method may incorrectly differ from the total amount, including subtotal, fees, and gratuity, displayed to you at checkout and/or after gratuity is selected, DoorDash reserves the right to make an additional charge to your payment method after the initial charge

Qualifications & exceptions

• Applies where the charge incorrectly differs from the displayed total

Not stated here

• The text speaks of additional charges to match the displayed total and does not address a charge that exceeds it

Charges & Financial Obligations · Permission or license

Payments run on your preferred method, and DoorDash may use other methods on file if it fails

All payments are processed by DoorDash or its payments processor using the preferred payment method designated in the account. If payment details change, the user or their card provider may give DoorDash updated details. DoorDash may use the new details or details from other payment methods on file to help prevent an interruption to use of the Services, which includes a right to charge any payment method on file if the initial preferred method fails. It is the user's responsibility to keep billing information up to date.

Supporting quotations

All payments will be processed by DoorDash and/or its payments processor, using the preferred payment method designated in your account.

We may use these new details or details from other payment methods on file in order to help prevent any interruption to your use of the Services. This includes our right to charge any payment method on file if your initial form of preferred payment fails.

It is your responsibility to keep your billing information up to date.

Qualifications & exceptions

• Applies where the preferred payment method fails or its details change

Not stated here

• The order in which other payment methods are tried is not stated

Charges & Financial Obligations · Company practice

United States strikethrough prices may not be a regular or former price

For United States Orders, DoorDash may use strikethrough pricing for certain items, for example to present a discount or promotional price. DoorDash does not represent that the strikethrough price was the regular or former price for any particular period, and the period may vary widely. DoorDash may rely on Merchants or a third party for information about regular or former prices, so the strikethrough price may be the price DoorDash, a Merchant or a third party offered the item for some period. It may also be an introductory price offered for a short time. Unless otherwise specified, the strikethrough price represents a non-member discount to the extent the Merchant has a membership program.

Supporting quotations

This Section 12(b) applies to United States Orders.

DoorDash does not represent that the strikethrough price was the regular or former price of items for any particular period of time

The strikethrough price may also be an introductory price that was offered for a short period of time.

Unless otherwise specified, the strikethrough price represents a non-member discount to the extent the Merchant has a membership program.

Qualifications & exceptions

• Applies to United States Orders
• Non-member discount reading applies unless otherwise specified and only if the Merchant has a membership program

Not stated here

• How long a strikethrough price was in effect is not stated

Charges & Financial Obligations · Restriction or exception

In the US, Canada and New Zealand, charges for completed or confirmed orders are final unless DoorDash refunds

For United States, Canada and New Zealand Orders, charges for completed and delivered orders, or for orders confirmed by a Merchant, are final and non-refundable. DoorDash has no obligation to provide refunds or credits but may grant them gratuitously at its sole discretion in each case, for example as Gratuitous Credits. For New Zealand Orders, nothing in this refunds paragraph takes away rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

Supporting quotations

This Section 12(c)(i) applies to United States, Canada, and New Zealand Orders.

Charges paid by you for completed and delivered orders, or for orders confirmed by a Merchant, are final and non-refundable.

DoorDash has no obligation to provide refunds or credits but may grant them gratuitously at DoorDash’s sole discretion in each case

nothing in this Section 12(c)(i) takes away from any rights you may have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986

Qualifications & exceptions

• Applies to United States, Canada and New Zealand Orders
• Applies to completed and delivered orders and to orders confirmed by a Merchant
• For New Zealand Orders, rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 are not taken away

Not stated here

• Refund rules for Australia Orders are not in this paragraph

Charges & Financial Obligations · Restriction or exception

Without required ID or signature, a not-delivered claim is not honored and an Undeliverable Item Fee may apply

For certain orders, the user may be required to provide identification information or a signature on pick-up or receipt, as communicated when the order is placed. If the user fails to do so for such an order, the user agrees and acknowledges that DoorDash will not honor any claim that the order was not delivered, and the user may be subject to a non-refundable Undeliverable Item Fee. This appears in the refunds paragraph for United States, Canada and New Zealand Orders.

Supporting quotations

You may be required to provide identification information and/or a signature upon pick up and/or receipt of certain orders, as communicated at the time you place your order

we will not honor any claim that your order was not delivered and you may be subject to a non-refundable Undeliverable Item Fee

Qualifications & exceptions

• Applies to certain orders where ID or a signature was required and communicated when the order was placed
• Appears in the refunds paragraph for United States, Canada and New Zealand Orders

Not stated here

• The amount of the Undeliverable Item Fee is not stated

Charges & Financial Obligations · Restriction or exception

Australia Orders: completed-order charges are final as the law permits; Merchants are liable for their own problems

For Australia Orders placed with Merchants, to the extent permitted by law, charges paid for completed and delivered orders are final and DoorDash has no obligation to provide refunds or credits. The user may be required to give identification information or a signature on pick-up or receipt of certain orders, as communicated when ordering; if not, and absent any other information about the order, DoorDash will not honor a claim that the order was not delivered and a non-refundable Undeliverable Item Fee may apply. Nothing in the clause takes away rights under the Australian Consumer Law. The Merchant is liable for any major or minor problems with Merchant orders for which it is responsible, though DoorDash may assist at its sole discretion with remedies such as refunds or credits.

Supporting quotations

This Section 12(c)(ii) applies to Australia Orders.

charges paid by you for completed and delivered orders are final and DoorDash has no obligation to provide refunds or credits

Nothing in this clause takes away from any rights you may have under the Australian Consumer Law in respect to the Services.

The Merchant will be liable for any major or minor problems with Merchant orders for which they are responsible, though DoorDash may assist, at its sole discretion, with remedies such as refunds or credits.

Qualifications & exceptions

• Applies to Australia Orders placed with Merchants
• Applies to the extent permitted by law
• Rights under the Australian Consumer Law are preserved

Not stated here

• The amount of the Undeliverable Item Fee is not stated

Charges & Financial Obligations · Procedure

To claim a refund or credit you must follow the procedures in the Technology or Services

To make a claim for a refund or credit, the user should follow the procedures set out in the Technology or Services. The document does not describe those procedures.

Supporting quotations

In order to make a claim for a refund or credit, please follow the procedures set out in the Technology or Services.

Not stated here

• The claim procedures are not described in the document

Charges & Financial Obligations · Restriction or exception

Promotional offers are limited to their intended audience and purpose and cannot be resold or cashed out

DoorDash may, at its sole discretion, make promotional offers with different features and pricing to any User, subject to the Agreement and valid only for certain Users as the offer indicates. The user agrees that promotional offers may be used only by the intended audience, for the intended purpose and lawfully; may not be duplicated, sold, transferred or made available to the general public unless DoorDash expressly permits; are subject to the specific terms DoorDash sets for each offer; cannot be redeemed for cash or cash equivalent; and are not valid after the date in the offer or in DoorDash's Promotional Offers and Credits Terms and Conditions, which are incorporated by reference to the extent permitted by applicable law.

Supporting quotations

DoorDash, at its sole discretion, may make promotional offers with different features and different pricing to any User.

may only be used by the intended audience, for the intended purpose, and in a lawful manner; (ii) may not be duplicated, sold, or transferred in any manner, or made available to the general public, unless expressly permitted by DoorDash

(iv) cannot be redeemed for cash or cash equivalent

Qualifications & exceptions

• Offers may be valid only for certain Users as indicated in the offer
• The Promotional Offers and Credits Terms and Conditions are incorporated to the extent permitted by applicable law

Not stated here

• The Promotional Offers and Credits Terms and Conditions are a separate document not supplied here

Charges & Financial Obligations · Permission or license

DoorDash can withhold or reverse promotion benefits, cancel offers at any time, and change the promotion terms

DoorDash reserves the right to withhold or deduct credits or benefits obtained through a promotion, or charge additional amounts that would have applied without the promotion, if it determines or believes on reasonable grounds that redemption or receipt was in error, fraudulent, illegal or in violation of the promotion terms or the Agreement. Where required by law, which may include the Province of Québec, it will give written notice of the withholding or deduction with reasons. DoorDash reserves the right to modify or cancel an offer at any time, and the user agrees that DoorDash may change the Promotional Offers and Credits Terms and Conditions at any time.

Supporting quotations

DoorDash reserves the right to withhold or deduct credits or benefits obtained through a promotion, or to charge additional amounts that would have applied to the transaction had the promotion not applied

Where required by law, which may include in the Province of Québec, we will provide you with written notice of any such withholding or deduction

DoorDash reserves the right to modify or cancel an offer at any time.

Qualifications & exceptions

• Withholding or deduction applies where DoorDash determines or believes on reasonable grounds that redemption or receipt was improper
• Written notice with reasons is given where required by law, which may include the Province of Québec

Charges & Financial Obligations · Restriction or exception

Credits cannot be cashed out, are brand-specific, can be lost with the account; gratuitous credits expire in six months

Credits DoorDash makes available may not be redeemed for cash or cash equivalent except where applicable law requires. The user may lose the ability to use credits if the account is deactivated or deleted. Credits issued to a DoorDash or Caviar account may be used only on that brand's Services, and credits may be subject to additional or different terms stated when issued. Gratuitous Credits expire and are valid for six months from the date of issue unless otherwise stated at issuance or prohibited by applicable law, and may expire earlier if the account is deactivated or deleted; on expiry they are removed and no longer redeemable. Gratuitous Credits may include promotional credits, some customer support credits and credits earned through the consumer referral program, which has its own terms incorporated by reference.

Supporting quotations

Credits may not be redeemed for cash or cash equivalent except when required by applicable law.

You may lose the ability to use your credits if your account is deactivated or deleted.

Credits issued to a User’s DoorDash or Caviar account may only be used on that respective brand’s Services.

are valid for six (6) months from the date of issue unless otherwise stated at the time of issuance or prohibited under applicable law

Upon expiration, Gratuitous Credits will be removed from your account and will no longer be redeemable or usable towards any order.

Qualifications & exceptions

• Cash redemption is allowed only where required by applicable law
• Gratuitous Credits last six months from issue unless stated otherwise or prohibited by law
• Credits issued to a DoorDash or Caviar account can be used only on that brand's Services

Not stated here

• The Referral Program Terms and Conditions and the Promotional Offers and Credits Terms and Conditions are not supplied here

Charges & Financial Obligations · Permission or license

DoorDash can change its fees and pricing, add legally required fees, and charges Merchants separately

DoorDash may change the fees it charges the user as it deems necessary or appropriate for its business, including Delivery Fees, Service Fees, Small Order Fees, Long Distance Fees, Regulatory Response Fees and Weather Impacts Fees. It may offer different pricing to customers based on factors including geographic area or usage, and may charge additional fees as required by law. DoorDash may also charge Merchants fees on orders the user places, including commissions, and may change those Merchant fees. The agreement says none of these fees, or any other fee DoorDash charges the user, is for any right to access, install or use any Technology.

Supporting quotations

DoorDash may change the fees that DoorDash charges you as we deem necessary or appropriate for our business

DoorDash may offer different pricing to customers based on a variety of factors, including but not limited to geographic areas or usage.

DoorDash may charge Merchants fees on orders that you place through the Services, including commissions and other fees

is for any right to access, install, or use any Technology

Qualifications & exceptions

• Different pricing may depend on geographic area or usage, among other factors
• Fees are not charged for any right to access, install or use any Technology

Not stated here

• Fee amounts and when each fee applies are not stated

Charges & Financial Obligations · Restriction or exception

Gift cards and Purchased Credits have their own terms, issuers by country, and limited redemption

DoorDash gift cards and credits that customers purchase from DoorDash ('Purchased Credits') are governed by DoorDash's Gift Card Terms and Conditions and Purchased Credits Terms and Conditions, which are incorporated by reference. Except as provided in the section, they may be redeemed towards eligible orders on doordash.com or in the DoorDash app, or, for United States Orders only, on trycaviar.com or in the Caviar app. Gift cards are issued by DoorDash Giftcards LLC in the United States, DoorDash Technologies Canada, Inc. in Canada, DoorDash Technologies Pty Ltd in Australia and DoorDash Technologies New Zealand in New Zealand; Purchased Credits are issued by DoorDash Giftcards LLC. They are not redeemable for cash except where required by applicable law. Any non-DoorDash gift card sold through the Services is the sole obligation of the issuer, not of any DoorDash party.

Supporting quotations

are governed by DoorDash’s Gift Card Terms and Conditions

Gift cards are issued by the following entities: DoorDash Giftcards LLC in the United States; DoorDash Technologies Canada, Inc. in Canada; DoorDash Technologies Pty Ltd in Australia; and DoorDash Technologies New Zealand in New Zealand.

Gift cards and Purchased Credits are not redeemable for cash except when required by applicable law.

Any non-DoorDash gift card sold through the Services is issued by and solely the obligation of the respective Merchant or other party that issued the card and is not an obligation or liability of any DoorDash party.

Qualifications & exceptions

• Caviar redemption applies to United States Orders only
• Cash redemption is allowed only where required by applicable law
• The gift card and Purchased Credits terms are incorporated by reference

Not stated here

• The Gift Card Terms and Conditions and Purchased Credits Terms and Conditions are not supplied here

Charges & Financial Obligations · Restriction or exception

Gift card and Purchased Credits balances do not expire but are lost if your account is deactivated or deleted

Once a gift card is redeemed, its amount is converted into credits linked to the account, which may be used towards eligible DoorDash or, if applicable, Caviar orders. Credits from gift cards and Purchased Credits do not expire, but the user loses access to them if the account is deactivated or deleted. Credits issued to a DoorDash or Caviar account may be used only on that brand's Services. The agreement states that gift card credits and Purchased Credits are not Gratuitous Credits, which otherwise expire six months from issue unless stated otherwise.

Supporting quotations

While credits from gift cards and Purchased Credits do not expire, you will lose access to such credits if your account is deactivated or deleted.

For avoidance of doubt, gift card credits and Purchased Credits are not Gratuitous Credits.

are valid for six (6) months from the date of issue unless otherwise stated at the time of issuance or prohibited under applicable law

Qualifications & exceptions

• Loss of access occurs if the account is deactivated or deleted
• Gratuitous Credits, which these credits are not, are valid for six months from issue unless stated otherwise

Not stated here

• The text does not say whether lost credits can be restored

Charges & Financial Obligations · Restriction or exception

SNAP EBT purchases (US excluding Puerto Rico) need a linked credit or debit card for fees, taxes, tips and other items

This section applies to United States Orders but excludes Puerto Rico Orders. DoorDash permits customers in the United States, excluding Puerto Rico, to buy SNAP-eligible items from select Merchants using a valid EBT card. For transactions using SNAP EBT funds, a credit or debit card must also be linked to the DoorDash account to pay for fees, taxes, delivery tips and any other items that are not SNAP-eligible. Users can view SNAP-eligible items using a SNAP filter, and eligible items carry a SNAP tag on their item details pages. DoorDash cannot accept EBT cash at this time.

Supporting quotations

This Section 12(h) applies to United States Orders (but excluding Puerto Rico Orders).

a credit or debit card must also be linked to your DoorDash account to pay for any fees, taxes, delivery tips, and any other items you purchase that are not SNAP-eligible

DoorDash cannot accept EBT cash at this time.

Qualifications & exceptions

• Applies to United States Orders but excludes Puerto Rico Orders
• Available from select Merchants
• EBT cash is not accepted at this time

Charges & Financial Obligations · Permission or license

By giving DoorDash a SNAP EBT card you warrant it is yours and valid, and authorize DoorDash to use its information

By providing DoorDash with SNAP EBT card information, the user represents and warrants that they are legally authorized to use the card, that the card is current and valid, and that they authorize DoorDash to use the card information for transactions involving use of their SNAP EBT benefits. The use of the card information is stated as being for those transactions.

Supporting quotations

By providing DoorDash with your SNAP EBT card information, you represent and warrant that (i) you are legally authorized to use the SNAP EBT card provided; (ii) your SNAP EBT card is current and valid; and (iii) you authorize DoorDash to use your SNAP EBT card information for transactions involving use of your SNAP EBT benefits.

Qualifications & exceptions

• Applies to users who provide SNAP EBT card information, in United States Orders other than Puerto Rico Orders

Charges & Financial Obligations · Procedure

Australia, Canada, New Zealand: tax invoices come on request and electronically; menu-item invoices come from Merchants

For Australia, Canada and New Zealand Orders, DoorDash will make a tax invoice, or alternative taxable supply information where permitted, for DoorDash fees available when it is legally required to do so, or otherwise at its sole discretion, once the user has requested it through the Customer Support page. Invoices or alternative information will be made only in electronic form. For tax invoices for menu items, the user should contact the relevant Merchants.

Supporting quotations

This Section 12(i) applies to Australia, Canada, and New Zealand Orders.

will be made available by DoorDash to you when DoorDash is legally required to do so, or otherwise at DoorDash’s sole discretion, upon you having submitted a request

You agree that invoices (or alternative taxable supply information) will only be made in electronic form.

for tax invoices (or alternative taxable supply information) for menu items, you should contact the relevant Merchant(s).

Qualifications & exceptions

• Applies to Australia, Canada and New Zealand Orders
• Covers DoorDash fees only; menu items are for Merchants to invoice

Charges & Financial Obligations · Context

United States Consumers can pay with rewards from eligible linked cards, with details given further on

The agreement says DoorDash enables United States Consumers to use rewards from eligible linked credit or payment cards to pay for certain orders on or through the Services. This heading and sentence only introduce the feature and say 'for more information, see below'; the terms of the feature are in the text that follows.

Supporting quotations

DoorDash enables United States Consumers to use rewards from eligible linked credit or payment cards to pay for certain orders on or through the Services.

Qualifications & exceptions

• United States Consumers only
• Applies to certain orders and eligible linked credit or payment cards

Not stated here

• The detailed terms are in the text that follows this introduction

Charges & Financial Obligations · Restriction or exception

Pay with Rewards is limited to eligible purchases, excludes regulated products, and can be changed or ended at any time

Pay with Rewards redemptions are subject to the user's card agreement with the issuer and any applicable rewards program terms. The feature is available only for eligible purchases with certain merchants, and DoorDash, its service providers or the issuer may limit, suspend or terminate the ability to redeem rewards at any time. It is not available for regulated products, including alcohol, THC-containing products and pharmacy. The issuer determines the value of rewards redeemed and available redemption methods. DoorDash may also modify, suspend or discontinue the program, in whole or in part, at any time, with or without notice.

Supporting quotations

All Pay with Rewards redemptions are subject to the terms of your card agreement with your card issuer and any applicable rewards program terms.

Pay with Rewards is not available for use on regulated products, including but not limited to alcohol, THC-containing products, or pharmacy.

Your issuer determines the value of rewards redeemed through DoorDash and available redemption methods

DoorDash may also modify, suspend, or discontinue the Pay with Rewards program, in whole or in part, at any time, with or without notice.

Qualifications & exceptions

• Available only for eligible purchases with certain merchants
• Not available for regulated products, including but not limited to alcohol, THC-containing products or pharmacy
• DoorDash may change or end the program with or without notice

Not stated here

• Which merchants and purchases are eligible is not listed

Charges & Financial Obligations · Permission or license

When you redeem rewards, you authorize DoorDash to charge your card up to the full payment if balances change

There may be a delay between checkout and processing of the payment, and only rewards available when the payment is processed will be used. Because the reward balance or transaction balance may change, whenever the user requests to redeem rewards for a purchase they also authorize DoorDash to charge up to the full payment amount to the associated card if that happens.

Supporting quotations

Only rewards available upon processing of your payment will be used.

whenever you request to redeem rewards for a purchase you also authorize DoorDash to charge up to the full payment amount to your associated card if that happens.

Qualifications & exceptions

• Applies whenever the user requests to redeem rewards for a purchase
• Charge authority arises if the reward balance or transaction balance changes

Charges & Financial Obligations · Company commitment

If a Pay with Rewards order is refunded or cancelled, rewards go back to your rewards account

If an order involving a Pay with Rewards redemption is refunded or cancelled, the rewards redeemed are credited back to the user's rewards account, and any amount charged to the payment card is refunded under DoorDash's standard refund process.

Supporting quotations

If your order involving a Pay with Rewards redemption is refunded or cancelled, any rewards you redeemed will be credited back to your rewards account, and any amount charged to your payment card will be refunded in accordance with DoorDash’s standard refund process.

Qualifications & exceptions

• Applies to orders involving a Pay with Rewards redemption that are refunded or cancelled

Charges & Financial Obligations · Company practice

DashPass is an auto-renewing subscription whose benefits apply to eligible orders and eligible Merchants

DashPass is an automatically renewing subscription requiring recurring payments until canceled. It grants DashPass Benefits on eligible orders placed through the Services for eligible Merchants with a minimum subtotal, excluding taxes, fees and tips, as shown in the Services. The Benefits include reduced fees for United States Orders and Canada Orders and $0 delivery fees for Australia Orders and New Zealand Orders. For certain orders with alternative fee structures, such as a flat DoorDash fee, the Benefits may vary. DoorDash may change whether a Merchant is eligible at any time with or without notice. A United States Consumer, excluding one whose primary residence is in Puerto Rico, acknowledges purchasing DashPass exclusively from DoorDash, Inc. Benefits extend to both DoorDash and Caviar if applicable.

Supporting quotations

DashPass is an automatically renewing subscription requiring recurring payments until canceled.

DashPass Benefits include reduced fees for United States Orders and Canada Orders and $0 delivery fees for Australia Orders and New Zealand Orders.

DoorDash reserves the right to change whether a Merchant is eligible for DashPass at any time with or without notice.

you acknowledge that you are purchasing a DashPass subscription exclusively from DoorDash, Inc.

Qualifications & exceptions

• Benefits apply to eligible orders for eligible Merchants above a minimum subtotal shown in the Services
• Reduced fees apply to United States Orders and Canada Orders; $0 delivery fees apply to Australia Orders and New Zealand Orders
• The exclusive-purchase acknowledgment applies to United States Consumers excluding those whose primary residence is in Puerto Rico

Not stated here

• The minimum subtotal and the size of fee reductions are not stated here

Charges & Financial Obligations · Restriction or exception

DashPass orders can still carry taxes, service fees and other fees that DoorDash may add or change

DashPass orders are subject to delivery driver and geographic availability. Taxes may apply to the cost of items ordered or to fees charged, the user may provide an optional gratuity, and Service Fees and other fees may apply. DoorDash reserves the right to add and modify fees that may apply to DashPass orders.

Supporting quotations

DashPass orders are subject to delivery driver and geographic availability, and taxes may apply to the cost of the items you order and/or to fees charged.

Service Fees and other fees may apply. We reserve the right to add and modify fees that may apply to your DashPass orders.

Qualifications & exceptions

• DashPass orders depend on delivery driver and geographic availability

Not stated here

• The amounts of Service Fees and other fees are not stated

Charges & Financial Obligations · Permission or license

DashPass fees are charged upfront and renew automatically at the then-current fee unless you cancel

DashPass is offered for a monthly or yearly fee payable at the start of the relevant period. By signing up the user agrees to be charged the first fee and applicable taxes on the purchase date or, if the subscription includes a free trial, on the day after the trial ends. The user authorizes DoorDash and its service providers to store the designated payment method and any other payment method associated with the account to carry out future auto-renewals, including retrying payment with other methods on file if a renewal payment fails. Unless the user cancels, the subscription automatically renews at the end of the then-current period, with prior notice only to the extent required by applicable law, and at renewal DoorDash charges the then-current DashPass fee and applicable taxes to an eligible payment method on file.

Supporting quotations

DashPass is offered for a monthly or yearly fee payable at the start of the relevant period.

you authorize DoorDash and its service providers to store your designated payment method as well as any other payment method associated with your account to execute future DashPass auto-renewal transactions

UNLESS YOU CANCEL, BY DEFAULT (AND WITH PRIOR NOTICE ONLY TO THE EXTENT REQUIRED BY APPLICABLE LAW), YOUR DASHPASS SUBSCRIPTION WILL AUTOMATICALLY RENEW AT THE END OF THE THEN-CURRENT SUBSCRIPTION PERIOD

AT THE TIME OF RENEWAL, DOORDASH WILL AUTOMATICALLY CHARGE THE THEN-CURRENT DASHPASS SUBSCRIPTION FEE AND ANY APPLICABLE TAXES TO AN ELIGIBLE PAYMENT METHOD THAT WE HAVE ON FILE FOR YOU.

Qualifications & exceptions

• First charge is on the purchase date, or the day after any free trial ends
• Prior notice of renewal is given only to the extent required by applicable law
• Renewal charges the then-current fee, which may differ from the first fee

Not stated here

• The monthly and yearly fee amounts are not stated in this document

Charges & Financial Obligations · Permission or license

If a DashPass payment fails, DoorDash may suspend or end your access, and you owe past-due amounts

If the user's payment details change, the card provider may supply updated details, and DoorDash may use them or details from other payment methods on file to prevent an interruption, including charging any payment method on file if the preferred method fails. It is the user's responsibility to keep billing information up to date. If a subscription fee is not paid on time or a transaction cannot be processed, DoorDash reserves the right to suspend, disable, cancel or terminate access to the Services or the DashPass subscription. Where required by law, which may include the Province of Québec, DoorDash will give written notice with reasons. The user is responsible for paying all past due amounts.

Supporting quotations

This includes our right to charge any payment method on file if your initial form of preferred payment fails. It is your responsibility to keep your billing information up to date.

If any subscription fee is not paid in a timely manner or your transaction cannot be processed, we reserve the right to suspend, disable, cancel, or terminate your access to the Services or your DashPass subscription.

You will be responsible for paying all past due amounts.

Qualifications & exceptions

• Suspension or termination can follow late payment or a transaction that cannot be processed
• Written notice with reasons is given where required by law, which may include the Province of Québec

Charges & Financial Obligations · Permission or license

After a DashPass trial or promotion ends, you are charged $9.99 a month or $96 a year until you cancel

DoorDash may offer trial or other promotional DashPass subscriptions, directly or with a third party. A free one-week trial is a subscription of seven days and a free one-month trial is 30 days, each beginning the day the offer is redeemed. After the trial or promotional period ends, the user is automatically charged $9.99 per month or $96 per year, in the currency of their jurisdiction, plus applicable taxes, on a recurring basis according to the plan selected, until they cancel. If the user cancels before the trial period expires, DoorDash will not charge for the subscription. If a DashPass subscription is purchased with a promotional code, each renewal is charged at the full billing amount.

Supporting quotations

A free one-week DashPass trial offer is good for a DashPass subscription of seven (7) days beginning on the day the offer is redeemed and a free one-month DashPass trial offer is good for a DashPass subscription of 30 (thirty) days beginning on the day the offer is redeemed.

AFTER THE DASHPASS TRIAL OR PROMOTIONAL PERIOD ENDS, YOU WILL AUTOMATICALLY BE CHARGED $9.99/MONTH OR $96/YEAR (IN THE CURRENCY OF YOUR JURISDICTION), PLUS ANY APPLICABLE TAXES, ON A RECURRING BASIS

If you cancel DashPass before the trial period has expired, DoorDash will not charge you for the DashPass subscription.

each time your DashPass subscription renews, you will be charged the full billing amount.

Qualifications & exceptions

• Charges start automatically after the trial or promotional period ends and recur until cancellation
• Cancelling before the trial period expires avoids the charge
• Subscriptions bought with a promotional code renew at the full billing amount

Not stated here

• Whether the stated prices apply to every jurisdiction is not specified beyond the currency note

Charges & Financial Obligations · Restriction or exception

DashPass gift subscriptions are for other customers to redeem and require a valid account and payment method on file

DoorDash may offer customers the chance to buy DashPass gift subscriptions and send them to other customers to redeem. These are subject to the Agreement and to the DashPass Gift Membership Terms and Conditions. They can be bought and redeemed only by Users who have or create a valid DoorDash account with a valid accepted form of payment on file. A gift subscription entitles the recipient to DashPass for the length of time in the gift subscription confirmation. Gift subscriptions are issued by DoorDash Giftcards LLC in the United States, DoorDash Technologies Canada, Inc. in Canada, DoorDash Technologies Australia Pty Ltd in Australia and DoorDash Technologies New Zealand in New Zealand.

Supporting quotations

DashPass Gift Subscriptions can only be purchased and redeemed by Users who have or create a valid DoorDash account with a valid form of accepted payment on file.

A DashPass Gift Subscription entitles the Gift Subscription Recipient to a DashPass subscription for the length of time identified in the DashPass Gift Subscription confirmation

DashPass Gift Subscriptions are issued by the following entities: DoorDash Giftcards LLC in the United States; DoorDash Technologies Canada, Inc. in Canada; DoorDash Technologies Australia Pty Ltd in Australia; and DoorDash Technologies New Zealand in New Zealand.

Qualifications & exceptions

• Buyers and recipients must have or create a valid DoorDash account with a valid accepted payment method on file
• Issuer depends on the country

Not stated here

• The DashPass Gift Membership Terms and Conditions are not supplied here

Charges & Financial Obligations · Restriction or exception

A DashPass gift subscription converts to a paid monthly plan when it ends, and gift purchases are non-refundable

For all Gift Subscription Recipients, after the DashPass Gift Subscription Period ends, the subscription automatically converts into a paid monthly DashPass subscription and DoorDash charges the recipient the applicable monthly fee to the preferred payment method designated in the recipient's DoorDash account. All purchases of DashPass Gift Subscriptions are final and non-refundable.

Supporting quotations

after the DashPass Gift Subscription Period ends, that subscription will automatically convert into a paid monthly DashPass subscription, and DoorDash will charge the Gift Subscription Recipient the applicable monthly fee

All purchases of DashPass Gift Subscriptions are final and non-refundable.

Qualifications & exceptions

• Applies to all Gift Subscription Recipients after the gift subscription period ends
• Charges go to the preferred payment method in the recipient's account

Not stated here

• The applicable monthly fee is not stated in this paragraph

Charges & Financial Obligations · Procedure

Cancelling DashPass stops future charges, takes effect at the end of the period, and must be done a day before renewal

Cancelling a DashPass subscription cancels only future charges associated with it. The user can start cancellation at any time through the Services, but it becomes effective at the end of the current subscription period. To avoid being charged for the next period, the user must cancel at least one day before the next scheduled renewal date; the example given is that if renewal is January 10, cancellation must be by 11:59:59 pm on January 9.

Supporting quotations

When you cancel a DashPass subscription, you cancel only future charges associated with your DashPass subscription.

the cancellation will become effective at the end of your current subscription period

You must cancel at least one (1) day before the next-scheduled subscription renewal date to avoid being charged for the next subscription period

Qualifications & exceptions

• Cancellation takes effect at the end of the current subscription period
• Cancel at least one day before the renewal date to avoid the next charge

Charges & Financial Obligations · User right or choice

After a trial, cancelling within 48 hours of the first paid period gets a full refund; other refunds are discretionary

If the user participated in a free trial or other promotional period, they may cancel within the first 48 hours of the first paid DashPass period and receive a full refund of the DashPass fee, as applicable. For both monthly and annual subscribers, if the user cancels within the first 48 hours of the first subscription period and has not placed a DashPass-eligible order in that period, DoorDash may, in its sole discretion, refund the fee. A refund, credit or discount does not oblige DoorDash to give the same or similar one in future.

Supporting quotations

you may cancel within the first 48 hours of your first paid DashPass subscription period and receive a full refund of your DashPass fee (as applicable)

if you cancel your DashPass subscription within the first 48 hours of your first subscription period and have not placed a DashPass-eligible order during that period, DoorDash may, in its sole discretion, refund your DashPass fee

we are under no obligation to issue the same or similar refund in the future

Qualifications & exceptions

• The full-refund right applies to users who took a free trial or promotional period and cancel within 48 hours of the first paid period
• The discretionary refund applies if the user cancels within 48 hours and has placed no DashPass-eligible order in that period

Not stated here

• What 'as applicable' limits on the full refund is not specified

Cross-references

• exception to (model-proposed): DashPass fees are generally non-refundable, but you keep benefits to the end of the paid period — A full refund after cancelling within 48 hours of the first paid period following a trial is an exception to the general rule that DashPass fees are non-refundable.

Charges & Financial Obligations · Restriction or exception

DashPass fees are generally non-refundable, but you keep benefits to the end of the paid period

Unless the user is a Canada Consumer residing in the Province of Québec or British Columbia, and except as otherwise stated in the agreement or required by applicable law (including the Australian Consumer Law for Australian consumers and the Consumer Guarantees Act 1993 or Fair Trading Act 1986 for New Zealand consumers), the subscription fee is non-refundable. If the user cancels, they get no refund but may keep enjoying DashPass Benefits through the end of the then-current subscription period.

Supporting quotations

UNLESS YOU ARE A CANADA CONSUMER WHO RESIDES IN THE PROVINCE OF QUÉBEC OR BRITISH COLUMBIA AND EXCEPT AS OTHERWISE STATED HEREIN OR REQUIRED BY APPLICABLE LAW

YOUR SUBSCRIPTION FEE IS NON-REFUNDABLE and if you cancel your DashPass subscription, you will not receive a refund, but you can continue to enjoy the DashPass Benefits through the end of your then-current subscription period.

“Canada Consumer” means your primary residence is in Canada.

Qualifications & exceptions

• Does not apply to Canada Consumers residing in Québec or British Columbia
• Subject to what the agreement otherwise says and to applicable law, including Australian Consumer Law and New Zealand consumer statutes

Cross-references

• has exception (model-proposed): After a trial, cancelling within 48 hours of the first paid period gets a full refund; other refunds are discretionary — A full refund after cancelling within 48 hours of the first paid period following a trial is an exception to the general rule that DashPass fees are non-refundable.

Charges & Financial Obligations · User right or choice

Québec and British Columbia consumers get prorated refunds on annual DashPass, issued within 15 days

For Canada Consumers residing in the Province of Québec, cancelling an annual subscription lets them request a prorated refund by calling Support at 855-431-0459. For Canada Consumers residing in British Columbia with an annual DashPass subscription, the renewal may be cancelled at any time before or after the renewal date. If cancelled before renewal, no fee or penalty is charged; if cancelled after renewal, the user receives a prorated refund of the subscription fee for the unused portion of the renewed term. Any refund is issued within fifteen days after cancellation.

Supporting quotations

For Canada Consumers who reside in the Province of Québec, if you cancel your annual subscription, you may request a prorated refund by calling Support at 855-431-0459.

If you cancel after renewal, you will receive a prorated refund of the subscription fee for the unused portion of the renewed term.

Any refund will be issued within fifteen (15) days after cancellation.

Qualifications & exceptions

• Québec: applies to annual subscriptions and requires a request by phone
• British Columbia: applies to annual subscriptions
• Refunds are issued within fifteen days after cancellation

Charges & Financial Obligations · Company practice

US (excluding Puerto Rico) Chase cardmembers get DashPass benefits that depend on the card and card-specific terms

Chase cardmembers in the United States, excluding Puerto Rico, are eligible for certain DashPass benefits on both DoorDash and Caviar when an eligible Chase credit card is added to either account. The specific benefits depend on which Chase credit card is added. The benefits are subject to the Agreement, DoorDash's Promotional Offers and Credits Terms and Conditions and card-specific terms for Chase Sapphire Reserve, Chase Sapphire and Chase Sapphire Preferred, Chase Freedom, Chase Slate and Chase Co-Brand, with more information on a DashPass for Chase Cardmembers page.

Supporting quotations

Chase cardmembers in the United States (but excluding Puerto Rico) are eligible for certain DashPass benefits on both DoorDash and Caviar when an eligible Chase credit card is added to either account.

The specific benefits depend upon which Chase credit card is added to your account.

Chase Sapphire Reserve®

Chase Sapphire® and Chase Sapphire Preferred®

Chase Freedom

Chase Slate

Chase Co-Brand

Additional information about the DashPass benefits for Chase cardmembers can be found at our

Qualifications & exceptions

• Applies to Chase cardmembers in the United States, excluding Puerto Rico
• Benefits depend on which eligible Chase credit card is added
• The card-specific terms are separate documents

Not stated here

• The Chase card-specific terms and the Promotional Offers and Credits Terms and Conditions are not supplied here
• The specific benefits for each card are not stated

Charges & Financial Obligations · Company practice

RBC cardmembers in Canada get complimentary DashPass under the DoorDash/RBC terms

RBC cardmembers in Canada are eligible for complimentary DashPass on DoorDash when an eligible RBC credit card is added to their DoorDash account, and the length of the complimentary subscription depends on which RBC card is used. DoorDash is responsible for DashPass, and use of DashPass through these complimentary subscriptions is subject to the Agreement and DoorDash's Promotional Offers and Credits Terms and Conditions. Eligibility and other offer terms are in the DoorDash/RBC Complimentary DashPass Terms, with more information on a DashPass for RBC Cardmembers page.

Supporting quotations

RBC cardmembers in Canada are eligible for complimentary DashPass on DoorDash (length of complimentary subscription depends on which RBC credit card is used) when an eligible RBC credit card is added to their DoorDash account.

DoorDash is responsible for DashPass and the use of DashPass through these complimentary subscriptions is subject to this Agreement

Eligibility for the complimentary DashPass subscription for eligible RBC cardmembers and other offer terms are available in the DoorDash/RBC Complimentary DashPass Terms

Qualifications & exceptions

• Applies to RBC cardmembers in Canada who add an eligible RBC credit card to their DoorDash account
• Length of the complimentary subscription depends on the RBC card used

Not stated here

• The DoorDash/RBC Complimentary DashPass Terms and the Promotional Offers and Credits Terms and Conditions are not supplied here

Charges & Financial Obligations · Company practice

US Chegg subscribers: a free DashPass Student offer stated to run until November 1, 2023, then automatic monthly charges

Current Chegg Study or Chegg Study Pack subscribers who are at least 18, reside in the United States and are enrolled in an accredited United States college or university are eligible to activate a free DashPass Student subscription until November 1, 2023. If the user cancels Chegg Study or Study Pack, or on 30 days' prior notice from DoorDash, they remain enrolled in DashPass for Students and are automatically charged the then-current monthly fee plus applicable taxes on a recurring basis until they cancel. The stated end date of the free offer is earlier than this agreement's effective date, and the document does not say whether new activations are still open.

Supporting quotations

are eligible to activate a free DashPass Student subscription until November 1, 2023.

If you cancel your Chegg Study or Chegg Study Pack subscription or upon 30 days’ prior notice from DoorDash, you will continue to be enrolled in the DashPass for Students subscription and will be automatically charged the then-current monthly DashPass for Students subscription fee (plus any applicable taxes) on a recurring basis until you cancel your DashPass for Students subscription.

Qualifications & exceptions

• Applies to current Chegg Study or Chegg Study Pack subscribers aged 18 or over, resident in the United States and enrolled at an accredited United States college or university
• Charges begin after cancellation of Chegg or on 30 days' prior notice from DoorDash

Not stated here

• Whether the offer is still available is not stated
• The Chegg x DashPass Student Membership Offer terms are not supplied here

Charges & Financial Obligations · Company practice

Amazon Prime members in Canada get an ongoing complimentary monthly DashPass

Amazon Prime members in Canada are eligible for an ongoing complimentary monthly DashPass subscription on DoorDash. The offer terms and conditions are in a linked document that is not part of this text.

Supporting quotations

Amazon Prime members in Canada are eligible for an ongoing complimentary monthly DashPass subscription on DoorDash.

Qualifications & exceptions

• Applies to Amazon Prime members in Canada

Not stated here

• The Amazon partnership offer terms are not supplied here

Charges & Financial Obligations · Company practice

Amazon Prime members in Australia get 24 months of DashPass, then it renews as a paid monthly plan

Amazon Prime members in Australia are eligible for 24 months of complimentary monthly DashPass on DoorDash. At the end of the 24 months the complimentary subscription automatically renews as a paid monthly DashPass plan at the then-current monthly fee unless the user cancels before renewal. The offer terms are in a linked document that is not part of this text.

Supporting quotations

Amazon Prime members in Australia are eligible for 24 months of complimentary monthly DashPass on DoorDash.

the complimentary DashPass subscription will automatically renew as a paid monthly DashPass plan at the then-current monthly fee unless you cancel your DashPass subscription prior to renewal

Qualifications & exceptions

• Applies to Amazon Prime members in Australia
• Automatic paid renewal at the end of the 24 months unless cancelled before renewal

Not stated here

• The monthly fee after the complimentary period is not stated here
• The Amazon Australia offer terms are not supplied here

Charges & Financial Obligations · Company practice

T-Mobile customers in the US: 12 months of DashPass for redemptions in a 2025 window, then an automatic paid annual plan

T-Mobile customers on qualifying plans are eligible for 12 months of complimentary DashPass when redeemed between July 8, 2025 and August 4, 2025 through the T-Mobile T-Life app. At the end of the 12 months, or 30 days after the customer cancels or downgrades the qualifying T-Mobile plan, the subscription automatically renews as a paid DashPass annual plan at the then-current annual fee plus applicable taxes unless canceled before renewal. The redemption window ended before this agreement's effective date, and the document does not say whether it has been reopened.

Supporting quotations

T-Mobile customers on qualifying plans are eligible for 12 months of complimentary DashPass on DoorDash when redeemed between July 8, 2025 and August 4, 2025

At the end of the 12-month period, or 30 days after a customer cancels or downgrades their qualifying T-Mobile plan, the DashPass subscription will automatically renew as a paid DashPass annual plan at the then-current annual fee plus applicable taxes unless canceled prior to renewal.

Qualifications & exceptions

• Applies to T-Mobile customers on qualifying plans in the United States
• Redemption window: July 8, 2025 to August 4, 2025 through the T-Mobile T-Life app
• Paid renewal follows 12 months or 30 days after cancelling or downgrading the qualifying plan

Not stated here

• Whether the offer is still available is not stated
• The T-Mobile Perk Terms are not supplied here

Charges & Financial Obligations · Company practice

Lyft customers in the US who linked accounts can get a three-month DashPass trial, then a paid monthly plan

Eligible Lyft customers who have not been subscribed to DashPass, including via free trial or paid membership, for at least six months before linking their DashPass and Lyft accounts can receive a complimentary three-month DashPass trial when they link an active DashPass account to a Lyft account. There is a limit of one free trial period per customer. At the end of the trial the subscription automatically renews as a paid monthly DashPass plan at the then-current monthly fee (currently $9.99/month) plus applicable taxes, charged to the preferred or any other payment method in the DoorDash account, unless canceled before renewal.

Supporting quotations

Complimentary DashPass Trial for Eligible Lyft Customers (United States Only).

Eligible Lyft customers who have not been subscribed to DashPass including via a free trial, paid membership, or otherwise for at least six (6) months prior to linking their DashPass and Lyft accounts are eligible to receive a complimentary three (3) month DashPass trial

Limit of one (1) free trial period per customer.

At the end of the free trial period, the DashPass subscription will automatically renew as a paid monthly DashPass plan at the then-current monthly membership fee (currently $9.99/month) plus applicable taxes, charged to your preferred or any other payment method in your DoorDash account, unless canceled prior to renewal.

Qualifications & exceptions

• Applies to United States Lyft customers with no DashPass subscription for at least six months before linking
• One free trial period per customer
• Charges go to the preferred or any other payment method in the DoorDash account unless cancelled before renewal

Not stated here

• The DashPass x Lyft terms are not supplied here

Charges & Financial Obligations · Company practice

Disney+ Perks members in the US: six months of DashPass if redeemed by February 26, 2026, then a paid monthly plan

Disney+ Perks members are eligible for six months of complimentary DashPass when redeemed by February 26, 2026 through the Disney+ Perks page. The offer is valid only for users who have not been subscribed to DashPass, by free trial, paid membership or otherwise, for at least three months before redemption, with a limit of one free trial period per customer. At the end of the trial the subscription automatically renews as a paid monthly plan at the then-current monthly fee (currently $9.99/month) plus applicable taxes, charged to the preferred or any other payment method in the DoorDash account, unless canceled before renewal. The redemption deadline is earlier than this agreement's effective date, and the document does not say whether it has been extended.

Supporting quotations

Disney+ Perks members are eligible for six (6) months of complimentary DashPass on DoorDash when redeemed by February 26, 2026 via the Disney+ Perks page.

Offer only valid for users who have not been subscribed to DashPass whether on a free trial, paid membership, or otherwise for at least three (3) months prior to offer redemption.

At the end of the free trial period, the DashPass subscription will automatically renew as a paid monthly DashPass plan at the then-current monthly membership fee (currently $9.99/month) plus applicable taxes

Qualifications & exceptions

• Applies to Disney+ Perks members in the United States
• Redeem by February 26, 2026
• No DashPass subscription for at least three months before redemption
• One free trial period per customer

Not stated here

• Whether the offer is still available is not stated
• The Disney+ Perks x DashPass Terms are not supplied here

Charges & Financial Obligations · Company practice

US DashPass Annual Plan subscribers can activate a Max Basic With Ads subscription at no added cost

DashPass Annual Plan subscribers in the United States are eligible to activate a Max Basic With Ads subscription, an ad-supported offering, at no additional cost. They can also upgrade to a Max Standard subscription for an additional monthly fee at a discounted rate, plus applicable taxes, published at sign up. The Max subscriptions are subject to offer terms in a linked document that is not part of this text.

Supporting quotations

DashPass Annual Plan subscribers in the United States only are eligible to activate a Max Basic With Ads subscription (ad-supported offering) at no additional cost to DashPass Annual Plan subscribers.

These subscribers also have the option to upgrade to a Max Standard subscription for an additional monthly fee at a discounted rate (plus applicable taxes), which will be published at the time of sign up.

Qualifications & exceptions

• Applies only to DashPass Annual Plan subscribers in the United States
• Max Standard costs an additional monthly fee published at sign up

Not stated here

• The Max offer terms are not supplied here
• The discounted Max Standard fee is not stated

Charges & Financial Obligations · Permission or license

DashPass benefits and features can change or end at any time without notice, and are not guaranteed

DoorDash does not represent or warrant that particular DashPass benefits or features will be offered indefinitely, and reserves the right, in its sole discretion, to change the fees or alter the features and benefits of a DashPass subscription. The user acknowledges that certain benefits or features will be available only for a limited time and that DoorDash may modify, discontinue or remove features at any time without notice. Certain benefits and features may be available only to select DashPass subscribers as DoorDash determines in its sole discretion from time to time. DoorDash may also notify the user of feature changes.

Supporting quotations

DoorDash does not represent or warrant that particular DashPass benefits or features will be offered indefinitely and reserves the right to, in its sole discretion, change the fees or alter the features and benefits associated with a DashPass subscription.

DoorDash has the right to modify, discontinue, or remove features at any time without notice to you.

certain DashPass benefits and features may only be available for select DashPass subscribers as determined by DoorDash in its sole discretion from time to time

Qualifications & exceptions

• Features may be modified, discontinued or removed at any time without notice
• Some benefits may be limited to select subscribers chosen at DoorDash's sole discretion

Charges & Financial Obligations · Company commitment

If DashPass fees change you are told and can cancel before renewal, but continued use counts as accepting changes

If DoorDash changes the monthly or annual fee for a DashPass subscription, it will notify the user and give the opportunity to cancel before the subscription renews for another term. A user who does not want the new fees may cancel within the specified notice period. Continued use of the Services after a fee or feature change takes effect counts as acceptance of the change, and updated terms apply for the remaining subscription term and all renewals going forward.

Supporting quotations

If DoorDash changes the monthly or annual fee charged for a DashPass subscription, DoorDash will notify you and provide you with the opportunity to cancel your subscription before your DashPass subscription is renewed for another subscription term.

Your continued use of the Services after a fee or feature change becomes effective will constitute your acceptance of the change, and any updated terms and conditions will apply for the remaining subscription term and all renewals going forward.

Qualifications & exceptions

• The opportunity to cancel applies to changes in the monthly or annual fee and runs through the specified notice period
• Continued use after a fee or feature change takes effect is acceptance

Not stated here

• The length of the notice period is not stated

Charges & Financial Obligations · Restriction or exception

DashPass cannot be transferred and DoorDash can cancel it; refunds are pro rata unless you violated the Agreement

The user may not transfer or assign a DashPass subscription. DoorDash reserves the right to accept, refuse, suspend or cancel a DashPass subscription at any time in its sole discretion. If DoorDash cancels a subscription, the user receives a pro rata refund of the subscription fee for the time remaining in the pre-paid term, unless DoorDash terminates the account or subscription because it determines, in its sole discretion, that the user's actions or use of the Services violate the Agreement or have harmed another User.

Supporting quotations

You may not transfer or assign your DashPass subscription.

DoorDash reserves the right to accept, refuse, suspend, or cancel your DashPass subscription at any time in its sole discretion.

you will receive a refund of your subscription fee on a pro rata basis based on the amount of time remaining in your pre-paid subscription, unless DoorDash terminates your account or your DashPass subscription because it determines, in its sole discretion, that your actions or your use of the Services violates this Agreement or has harmed another User.

Qualifications & exceptions

• The pro rata refund applies when DoorDash cancels the subscription
• No refund where DoorDash terminates because it determines the user violated the Agreement or harmed another User

Charges & Financial Obligations · Company commitment

DoorDash pays case-opening fees above a court filing fee and any fee you cannot afford, with limited cost-shifting

DoorDash will pay the portion of initial case opening fees, if any, that exceeds the filing fee to file the case in a court of competent jurisdiction embracing the location of the arbitration. If the arbitrator finds the user cannot afford to pay an arbitration fee and cannot obtain a fee waiver from JAMS, DoorDash will pay it. A finding that a claim, counterclaim or defense violates Federal Rule of Civil Procedure 11 standards lets the other party seek reasonable attorneys' fees, costs and expenses of defending it. If a party timely serves an offer of judgment under Federal Rule of Civil Procedure 68 or a state or local equivalent and the other party's final judgment is not more favorable than the unaccepted offer, that other party pays the costs, including filing fees, incurred after the offer was made.

Supporting quotations

DoorDash will pay the portion of the initial case opening fees (if any) that exceeds the filing fee to file the case in a court of competent jurisdiction embracing the location of the arbitration.

If the arbitrator finds that you cannot afford to pay an arbitration fee and cannot obtain a fee waiver from JAMS, DoorDash will pay them for you.

Any finding that a claim, counterclaim, or defense violates the standards set forth in Federal Rule of Civil Procedure 11 shall allow the other party to seek their reasonable attorneys’ fees, costs, and expenses associated with defending against the claim or counterclaim.

If a party timely serves an offer of judgment under Federal Rule of Civil Procedure 68 or a state or local equivalent, if applicable, and the judgment that the other party finally obtains is not more favorable than the unaccepted offer, then the other party shall pay the costs, including filing fees, incurred after the offer was made.

Qualifications & exceptions

• DoorDash pays the excess of case opening fees over a court filing fee, if any
• DoorDash pays a fee the arbitrator finds the user cannot afford and for which no JAMS waiver is available
• Offer-of-judgment cost-shifting applies where the final judgment is not more favorable than the unaccepted offer

Charges & Financial Obligations · Company commitment

Australia Consumers: ADC rules set fees, DoorDash covers unaffordable fees and all fees for claims under AUD $10,000

Payment of filing, administration and arbitration fees is governed by the Australian Disputes Centre's rules. If the arbitrator finds the user cannot afford the ADC's filing, administrative, hearing or other fees and cannot obtain a fee waiver from the ADC, DoorDash will pay them. DoorDash will also reimburse all such ADC fees for claims with an amount in controversy totaling less than AUD $10,000.

Supporting quotations

Payment of all filing, administration, and arbitration fees will be governed by the ADC’s rules.

If the arbitrator finds that you cannot afford to pay the ADC’s filing, administrative, hearing, and/or other fees and cannot obtain a waiver of fees from the ADC, DoorDash will pay them for you.

DoorDash will reimburse all such ADC’s filing, administrative, hearing, and/or other fees for claims with an amount in controversy totaling less than AUD $10,000.

Qualifications & exceptions

• Applies to Australia Consumers only
• Fee reimbursement applies to claims with an amount in controversy under AUD $10,000
• Affordability payment applies if the arbitrator finds the user cannot afford the fees and cannot obtain an ADC waiver

Charges & Financial Obligations · Restriction or exception

If alcohol cannot be delivered, the whole order is non-refundable, possibly with a fee; alcohol may be removed for users

The person delivering alcohol may be legally obligated to refuse delivery under federal, state, provincial or local law, including if the recipient is not of legal age, is visibly intoxicated or is not physically present, and will be prompted to refuse if the recipient cannot provide valid identification proving legal age, is visibly intoxicated or is not present. If delivery cannot be completed for one of these reasons, the user agrees that the purchase is non-refundable, that they or the intended recipient may not receive any part of the order, including non-alcohol items bought with the alcohol, and that a non-refundable Undeliverable Item Fee may apply. Alcohol is not available in all locations that DoorDash serves, and DoorDash may remove alcohol from the platform for specific Users at its sole discretion.

Supporting quotations

The person delivering alcohol may be legally obligated to refuse delivery pursuant to applicable federal, state, provincial, or local laws, rules, or regulations

your purchase is non-refundable and you or the intended recipient may not receive any part of the applicable order, including any non-alcohol items that you may have purchased with your alcohol products, and you may also be subject to a non-refundable Undeliverable Item Fee

Alcohol may be removed from the platform for specific Users at DoorDash’s sole discretion.

Qualifications & exceptions

• Applies when delivery cannot be completed because the recipient lacks valid identification, is under age, is visibly intoxicated or is not present
• The consequence covers non-alcohol items purchased with the alcohol products
• Removal of alcohol for specific Users is at DoorDash's sole discretion

Not stated here

• The amount of the Undeliverable Item Fee is not stated

Charges & Financial Obligations · Restriction or exception

US and Canada: DoorDash caps its total liability at an amount tied to what you paid in the prior six months

To the fullest extent permitted by applicable law, DoorDash's aggregate liability may not exceed the 'greater of' amounts actually paid by or due from the user to DoorDash in the six months immediately before the event giving rise to the claim. The sentence says 'the greater of' but states only one amount, so the text does not name a second figure to compare. The cap applies fully to residents of the State of New Jersey. This applies to United States and Canada Consumers.

Supporting quotations

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DOORDASH’S AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF AMOUNTS ACTUALLY PAID BY AND/OR DUE FROM YOU TO DOORDASH IN THE SIX (6) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH CLAIM.

THIS CAP ON LIABILITY SHALL APPLY FULLY TO RESIDENTS OF THE STATE OF NEW JERSEY IN THE UNITED STATES.

Qualifications & exceptions

• Applies to United States and Canada Consumers
• Applies to the fullest extent permitted by applicable law
• Measured over the six months immediately preceding the event giving rise to the claim
• Applies fully to residents of the State of New Jersey

Not stated here

• The sentence says the greater of but names only one amount, so no minimum or second figure is stated
• The cap is stated as an aggregate; the text does not say whether it applies per claim

Cross-references

• has exception (model-proposed): US and Canada: the limits do not cover injury from negligence, gross negligence, sexual assault or amounts you paid — The listed carve-outs, including death or bodily injury from DoorDash negligence and refund of amounts paid, are stated as outside the United States and Canada liability cap.
• contrast (model-proposed): Australia and New Zealand: liability is capped at the greater of six months of payments or the statutory remedy — The Australia and New Zealand cap names two amounts to compare, while the United States and Canada cap names only one after saying the greater of; the two caps are drafted differently for different consumer groups.

Charges & Financial Obligations · Restriction or exception

US and Canada: indirect, punitive and similar damages are excluded, with New Jersey and Québec carve-outs

To the fullest extent permitted by applicable law, DoorDash is not liable to the user or anyone else for indirect, punitive, special, exemplary, incidental, consequential or similar damages of any type, including personal injury, lost profits, pain and suffering, emotional distress, and loss of data, revenue, use and economic advantage. The disclaimer of punitive and exemplary damages, and the entire disclaimer of damages for personal injury or property damage or for any injury caused by DoorDash's fraud or fraudulent misrepresentation, does not apply to Users who reside in the State of New Jersey in the United States or the Province of Québec in Canada.

Supporting quotations

DOORDASH SHALL NOT BE LIABLE TO YOU OR ANYONE ELSE FOR ANY INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL, OR SIMILAR DAMAGES OF ANY TYPE OR KIND (INCLUDING PERSONAL INJURY, LOST PROFITS, PAIN AND SUFFERING, EMOTIONAL DISTRESS, AND LOSS OF DATA, REVENUE, USE, AND ECONOMIC ADVANTAGE).

SHALL NOT APPLY TO USERS WHO RESIDE IN THE STATE OF NEW JERSEY IN THE UNITED STATES OR THE PROVINCE OF QUÉBEC IN CANADA

Qualifications & exceptions

• Applies to United States and Canada Consumers
• Applies to the fullest extent permitted by applicable law
• The punitive and exemplary damages disclaimer and the personal injury, property damage and fraud disclaimers do not apply to residents of New Jersey or the Province of Québec

Cross-references

• has exception (model-proposed): US and Canada: the limits do not cover injury from negligence, gross negligence, sexual assault or amounts you paid — The listed carve-outs are stated as outside the United States and Canada damages disclaimer as well.

Charges & Financial Obligations · Restriction or exception

Australia and New Zealand: liability is capped at the greater of six months of payments or the statutory remedy

For Australia and New Zealand Consumers, subject to the Non-Excludable Provisions and to the fullest extent permitted by applicable law, DoorDash's aggregate liability under all theories of law and equity, including negligence, may not exceed the greater of (A) amounts actually paid by or due from the user to DoorDash in the six months immediately before the event giving rise to the claim, and (B) the remedy or penalty imposed by the statute under which the claim arises. The cap does not apply to DoorDash's liability for (Y) death or personal injury caused by its negligence or willful misconduct, or (Z) any injury caused by its fraud or fraudulent misrepresentation.

Supporting quotations

THIS SECTION 20(b)(iii) APPLIES TO AUSTRALIA AND NEW ZEALAND CONSUMERS.

SHALL NOT EXCEED THE GREATER OF (A) AMOUNTS ACTUALLY PAID BY AND/OR DUE FROM YOU TO DOORDASH IN THE SIX (6) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH CLAIM, AND (B) THE REMEDY OR PENALTY IMPOSED BY THE STATUTE UNDER WHICH SUCH CLAIM ARISES.

THE FOREGOING CAP ON LIABILITY SHALL NOT APPLY TO LIABILITY OF DOORDASH FOR (Y) DEATH OR PERSONAL INJURY CAUSED BY

Qualifications & exceptions

• Applies to Australia and New Zealand Consumers
• Subject to the Non-Excludable Provisions and to the fullest extent permitted by applicable law
• The cap does not apply to death or personal injury caused by negligence or willful misconduct, or to injury caused by fraud or fraudulent misrepresentation

Cross-references

• contrast (model-proposed): US and Canada: DoorDash caps its total liability at an amount tied to what you paid in the prior six months — The Australia and New Zealand cap names two amounts to compare, while the United States and Canada cap names only one after saying the greater of; the two caps are drafted differently for different consumer groups.

Charges & Financial Obligations · Restriction or exception

Australia and New Zealand: indirect, consequential and similar damages are excluded, whether or not foreseeable

For Australia and New Zealand Consumers, subject to the Non-Excludable Provisions and to the fullest extent permitted by applicable law, DoorDash is not liable to anyone for indirect, punitive, special, exemplary, incidental, consequential or other damages of any type or kind, including personal injury or loss or corruption of data, goodwill, revenue, profits, anticipated savings, use or other economic advantage. This applies under any theories of law and equity, including negligence, whether or not the loss was foreseeable and even if advised of the possibility.

Supporting quotations

THIS SECTION 20(b)(iv) APPLIES TO AUSTRALIA AND NEW ZEALAND CONSUMERS.

DOORDASH SHALL NOT BE LIABLE TO ANYONE FOR ANY INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL, OR OTHER DAMAGES OF ANY TYPE OR KIND (INCLUDING PERSONAL INJURY OR LOSS OR CORRUPTION OF DATA, GOODWILL, REVENUE, PROFITS, ANTICIPATED SAVINGS, USE, OR OTHER ECONOMIC ADVANTAGE)

AND WHETHER OR NOT SUCH LOSS OR DAMAGE WAS FORESEEABLE AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE

Qualifications & exceptions

• Applies to Australia and New Zealand Consumers
• Subject to the Non-Excludable Provisions and to the fullest extent permitted by applicable law
• Applies whether or not the loss was foreseeable