DoorDash Consumer Terms and Conditions (United States)

Use & Processing · Permission or license

DoorDash may use autonomous vehicles or other technology, so some deliveries are not by independent third parties

The user acknowledges that DoorDash may, in its sole discretion, use autonomous vehicles or other technology to facilitate deliveries. In some cases these deliveries are not performed by independent third-party Delivery Providers, which departs from the description of Delivery Providers as independent third parties who provide delivery and other services.

Supporting quotations

you acknowledge that DoorDash may, in its sole discretion, utilize autonomous vehicles or other technology to facilitate deliveries.

In some cases, these deliveries are not performed by independent third-party Delivery Providers.

independent third-party Delivery Providers who provide delivery and other services

Qualifications & exceptions

• Stated as notwithstanding the preceding independence statements
• Use of autonomous delivery is at DoorDash's sole discretion

Not stated here

• Which orders or places use autonomous delivery is not stated

Cross-references

• exception to (model-proposed): Merchants and Delivery Providers are independent, and DoorDash disclaims responsibility for their acts and omissions — The autonomous deliveries acknowledgment says some deliveries are not performed by independent third-party Delivery Providers, an exception to the independence description.

Use & Processing · Company practice

Displayed ratings and photos may come from elsewhere, and DoorDash may show AI summaries of written Reviews

The user acknowledges that a Rating, Review or photo displayed in connection with a restaurant may reflect an in-person dining experience, and that a Rating, Review or photo may not have originally been submitted on the DoorDash platform or by a DoorDash customer. DoorDash also says it may create summaries of written Reviews using artificial intelligence or other means and display them.

Supporting quotations

a Rating, Review, or photo displayed in connection with a restaurant may reflect an in-person dining experience

may not have originally been submitted on the DoorDash platform and/or may not have been submitted by a DoorDash customer

We may create summaries of written Reviews using artificial intelligence or other means and display such summaries.

Qualifications & exceptions

• Applies to ratings, reviews and photos shown with restaurants
• Summaries may be created by AI or other means

Not stated here

• Which sources other than DoorDash customers supply ratings and photos is not stated

Use & Processing · Permission or license

Creating an account or using the Services means you agree to receive communications by many channels

By creating a DoorDash account or using the Technology or Services, the user agrees to accept and receive communications from or on behalf of DoorDash or third parties involved or connected to the Services, for example Delivery Providers, Merchants, partners, service providers and other third parties. The channels include email, text (SMS/MMS/RCS) message, direct message, chat and calls, sent to the contact information the user provides, including at registration or later. The user also agrees to receive communications in or through the Technology, including chat, in-app notifications and push notifications. Message and data rates may apply, message frequency may vary, and carriers are not liable for delayed or undelivered text messages.

Supporting quotations

By creating a DoorDash account or using the Technology or Services, you agree to: (a) accept and receive communications from or on behalf of DoorDash or third parties involved or connected to the Services

including via email, text (SMS/MMS/RCS) message, direct message, chat, and calls, to the contact information you provide to DoorDash

you agree to receive communications in or through our Technology including via chat, in-app notifications and push notifications

Message and data rates may apply and message frequency may vary. Carriers are not liable for delayed or undelivered text messages.

Qualifications & exceptions

• Agreement arises on creating an account or using the Technology or Services
• Message and data rates may apply; message frequency may vary

Not stated here

• Which partners and other third parties may contact the user is not listed

Use & Processing · Permission or license

You agree to autodialed calls and texts and to prerecorded or artificial-voice messages

The user agrees that they may receive communications, such as calls and text messages, generated by an automatic telephone dialing system, or that deliver prerecorded or automated messages or use automated or artificial voices, sent by or on behalf of DoorDash and Merchants, including Merchants facilitating the delivery of the order. The text says this includes, but is not limited to, communications about orders placed through the account. The user also acknowledges receiving communications from Delivery Providers who are facilitating delivery, including multimedia messaging service (MMS) messages that confirm delivery of the order.

Supporting quotations

you agree that you may receive communications (e.g., calls, text messages, etc.) generated by an automatic telephone dialing system, and/or which will deliver prerecorded or automated messages or use automated or artificial voices, sent by or on behalf of DoorDash and Merchants

you will receive communications from Delivery Providers who are facilitating your receipt of the benefit of the Services (including multimedia messaging service (“MMS”) messages to confirm the delivery of your order)

Qualifications & exceptions

• Covers communications sent by or on behalf of DoorDash and Merchants
• Includes communications from Delivery Providers, such as MMS delivery confirmations

Use & Processing · Company practice

Messages may be marketing, transactional, newsletters, research, advocacy or support; order messages are transactional

The communications covered may include commercial or marketing messages; transactional or relationship messages such as service interruptions, security or fraud alerts like password resets, safety notices, responses to the user's own communications, and updates to policies and legal agreements; newsletters; and messages relating to research, political advocacy or customer support, whether initiated by the user or by DoorDash. The agreement says any message or call from DoorDash, a Merchant or a Delivery Provider about an order is a transactional message, not a commercial, marketing or promotional one. Where express opt-in consent is requested for a text message program, consent is not a requirement or condition of using the Services or making a purchase, and, unless the applicable consent disclosure says otherwise, consents DoorDash obtains for texts are specific to texts sent by or on behalf of DoorDash and the Services.

Supporting quotations

may include, without limitation, commercial or marketing messages

newsletters, and messages relating to research, political advocacy, or customer support (those initiated by you and by us)

any message (including text message) or call you may receive from us, a Merchant, or a Delivery Provider regarding an order is a transactional message, not a commercial, marketing, or promotional message or call.

your consent is not a requirement or condition for you to use the Services or to make a purchase

Qualifications & exceptions

• Opt-in consent not being a condition of use or purchase applies where express opt-in consent is requested for a text message program
• Consents are specific to texts sent by or on behalf of DoorDash and the Services, unless the consent disclosure says otherwise

Use & Processing · Permission or license

Marketing texts are an opt-in program that authorizes autodialed promotional and cart-reminder messages

DoorDash's consumer marketing text (SMS) message service is an opt-in program. By opting in the user authorizes marketing text messages, including via an automatic telephone dialing system, to the telephone number associated with the opt-in preference or to the account's number. The messages may include promotional offers or discounts and messages about goods, products and services for or in connection with DoorDash and the Services, messages about items remaining in the shopping cart, and messages confirming opt-in. The service may send multiple, recurring messages. Opting in is not a condition or requirement of purchase or of signing up for, accessing, using or continuing to use the Services. Message and data rates may apply and message frequency may vary.

Supporting quotations

DoorDash’s marketing text (SMS) message service for consumers is an opt-in program. By opting-in you authorize us to send marketing text messages, including via an automatic telephone dialing system

(b) messages informing you about items remaining in your shopping cart

The text message service may send multiple, recurring messages.

Opting-in to receive text messages is not a condition or requirement of purchase or for signing up, accessing, using, or continuing to use the Services.

Qualifications & exceptions

• Applies only to users who opt in to the marketing text message program
• Opt-in is not a condition of purchase or of using the Services

Use & Processing · Procedure

DoorDash may pause marketing texts any time; you confirm you own the number; help is by HELP text or support

By providing a phone number, the user confirms they are the subscriber to or customary user of that number and are authorized to opt in to receive text messages. DoorDash may pause or stop sending text messages at any time with or without notice. For problems with consumer marketing text messages, the user can reply HELP to a message or text HELP to 63758, call 855-431-0459 or use the Customer Support page. Carriers are not liable for delayed or undelivered messages, and, unless the applicable consent disclosure says otherwise, consents obtained for texts are specific to texts sent by or on behalf of DoorDash and the Services.

Supporting quotations

By providing us with your phone number you confirm that you are the subscriber to or for the relevant phone number or that you are the customary user of that telephone number and are authorized to opt-in to receive text messages.

We may pause or stop sending text messages to you at any time with or without notice.

If you are experiencing issues with consumer marketing text messages, either reply to such a message with “HELP” or text “HELP” to 63758.

Qualifications & exceptions

• DoorDash may pause or stop texts with or without notice

Use & Processing · User right or choice

Communication preferences are set by channel; marketing emails can be opted out of by email link or settings

Communication preferences are channel-specific: a preference for one type of communication does not apply to other types. For example, opting out of marketing emails applies only to marketing emails and not to other communications. Marketing emails can be opted out of through the opt-out mechanism in a marketing email or through DoorDash account settings, in addition to preferences available in account settings.

Supporting quotations

Communication preferences are channel-specific, meaning that your preference for one type of communication will not apply to other types of communications.

You can opt-out of receiving marketing emails via the opt-out mechanism in a marketing email or through your DoorDash account settings.

Qualifications & exceptions

• A preference for one type of communication does not carry over to others

Use & Processing · User right or choice

You can switch off or reply STOP to transactional texts, but not to Delivery Provider MMS delivery confirmations

To opt out of consumer transactional or relationship text messages, such as order updates, the user can turn off that type of message in account settings or reply STOP to a transactional or relationship text message. For MMS messages that Delivery Providers send to confirm delivery of the order, the user cannot opt out unless they stop using the Services and delete their account.

Supporting quotations

For opt-out options, see section 9(c) below.

To opt out of receiving consumer transactional or relationship text messages (e.g., order updates), you can: (a) toggle or slide off this type of message in your DoorDash account settings

For MMS messages sent by Delivery Providers to confirm the delivery of your order, you cannot opt out of receiving these messages unless you stop using the Services and delete your account.

Qualifications & exceptions

• No opt-out for Delivery Provider MMS delivery confirmations unless the user stops using the Services and deletes the account

Use & Processing · User right or choice

Text opt-outs: switch off or reply STOP for transactional texts; STOP for marketing texts, with a short-code number

To opt out of consumer transactional or relationship text messages such as order updates, the user can turn off that type of message in account settings or reply STOP to such a message. For MMS messages that Delivery Providers send to confirm delivery, the user cannot opt out unless they stop using the Services and delete the account. To stop consumer marketing text messages, the user replies STOP to such a message or texts STOP to 63758 or, where available, opts out in account settings. The user may receive a text confirming the unsubscribe. The marketing text and general communications paragraphs both direct the reader to these opt-out options.

Supporting quotations

For opt-out options, see section 9(c) below.

For opt-out options, see section 9(c) below.

For MMS messages sent by Delivery Providers to confirm the delivery of your order, you cannot opt out of receiving these messages unless you stop using the Services and delete your account.

To stop or unsubscribe from receiving consumer marketing text messages, either “STOP” to such message or text “STOP” to 63758 or, where available, you can opt-out through your account settings.

Qualifications & exceptions

• Delivery Provider MMS delivery confirmations cannot be opted out of unless the user stops using the Services and deletes the account
• Opting out of marketing texts through account settings is available where available

Use & Processing · User right or choice

Push notifications can be turned off in settings; for calls, ask to be added to the do-not-call list

Push notifications can be toggled off in device settings or through notification preferences in the DoorDash account settings. For phone calls, the user can ask to be added to DoorDash's internal do-not-call list by making the request during the call or by contacting DoorDash Support at (855) 431-0459.

Supporting quotations

You can toggle off these notifications in your device settings or use the notifications preferences in your DoorDash account settings.

You can submit a request to be added to DoorDash’s internal do not call list by making the request during the call or contacting DoorDash Support at (855) 431-0459.