Account & Service Control · Restriction or exception
ConnectID requires Australia availability and an eligible bank account
ConnectID is available only in Australia and only where the partner offers it. You need an active digital account with a ConnectID Network bank, identity verification with that bank within the prior five years, and compliance with that bank’s ConnectID minimum-age requirements. This does not expressly waive the main KWS adult-use rule.
Details not recorded for this card
Supporting quotations
ConnectID is only available in Australia, and only if the Partner has chosen to offer it as a verification option. You can only verify your age using ConnectID if (i) you have an active digital account with one of the banks that is part of the ConnectID Network, listed here, (ii) you have verified your identity with your bank within the prior 5 years, and (iii) you meet the minimum age requirements set out in your bank’s terms of service for ConnectID.
To use KWS and to enter into the contract created by these Terms, you must be at least 18 years old and be an adult of the legal age of majority in your country of residence.
Qualifications & exceptions
The partner must offer ConnectID.
Bank identity verification must be within five years and the bank’s minimum age must be met.
Not stated here
The linked participating-bank list and individual bank terms are not supplied.
KWS may withdraw or suspend ConnectID as a verification method at any time. Separately, KWS or the bank may be unable to offer it or process a particular request for the listed, nonexhaustive reasons. The general statutory-rights preservation remains applicable.
Details not recorded for this card
Supporting quotations
We may withdraw or suspend the ConnectID verification method at any time. We or your bank may also be unable to offer ConnectID or process an age verification request for a number of reasons, including if:
Nothing in these Terms will affect the statutory rights that you may have as a consumer of KWS
Account & Service Control · Restriction or exception
Unavailable verification or ineligible bank accounts can prevent ConnectID processing
KWS or your bank may be unable to offer or process ConnectID if it is unavailable for the verification, if you do not meet its eligibility conditions, or if the bank cannot supply the requested age information. Eligibility includes Australia and partner availability, an active participating-bank account, identity verification within five years and the bank’s minimum age.
Details not recorded for this card
Supporting quotations
ConnectID is not available for the age verification you are trying to complete;
We or your bank may also be unable to offer ConnectID or process an age verification request for a number of reasons, including if:
you do not meet the eligibility requirements set out in When can you use ConnectID above or your bank is not otherwise able to supply the requested age information;
ConnectID is only available in Australia, and only if the Partner has chosen to offer it as a verification option. You can only verify your age using ConnectID if (i) you have an active digital account with one of the banks that is part of the ConnectID Network, listed here, (ii) you have verified your identity with your bank within the prior 5 years, and (iii) you meet the minimum age requirements set out in your bank’s terms of service for ConnectID.
Qualifications & exceptions
These are examples, not an exhaustive list of reasons.
Cross-references
defined by (model-proposed): ConnectID requires Australia availability and an eligible bank account — The eligibility-based withholding reason refers to Australia and partner availability, a participating bank account, recent bank identity verification and the bank’s age conditions described in the eligibility card.
Account & Service Control · Restriction or exception
Loss of network participation or a need for intervention can prevent verification
KWS or the bank may be unable to offer or process ConnectID if KWS’s network participation is suspended or terminated, or there are grounds to believe the verification needs intervention, for example because you may be vulnerable. These are additional examples of possible service withholding.
Details not recorded for this card
Supporting quotations
our participation in the ConnectID Network has been suspended or terminated; or
there are grounds to believe that the verification requires intervention, for example because you may be a vulnerable person.
We or your bank may also be unable to offer ConnectID or process an age verification request for a number of reasons, including if:
Account & Service Control · Restriction or exception
You must be at least 18 and legally an adult to use KWS
Using KWS requires both being at least 18 and reaching the legal age of majority in your country of residence. Using KWS or otherwise accepting the terms binds you to them; if you disagree, you must not use the services. The ConnectID appendix describes 16+ and 18+ age confirmations but does not expressly relax this adult-use requirement.
Details not recorded for this card
Supporting quotations
To use KWS and to enter into the contract created by these Terms, you must be at least 18 years old and be an adult of the legal age of majority in your country of residence. Please read these Terms carefully before you start using KWS. By using KWS or otherwise accepting these Terms, you accept and agree to be bound and comply with these Terms. If you do not want to agree to these Terms, you must not use our services.
Your bank only tells us whether you are 16+ or 18+.
Not stated here
How the 16+ confirmation option relates to the adult-use requirement is not explained.
Cross-references
contrast (model-proposed): Your bank sends only a 16+ or 18+ age confirmation to KWS — The appendix describes 16+ or 18+ age confirmations while the main terms require at least 18 and legal adulthood for KWS use. The source does not expressly reconcile these; the analysis does not infer that 16-year-olds may contract.
Account & Service Control · Restriction or exception
Keep registration and other requested information accurate
KWS may request registration or other information, including developers’ service details. You must provide accurate and complete information and keep it up to date at all times.
Details not recorded for this card
Supporting quotations
To access or use KWS, you may be asked to provide registration details or other information (for example, if you are a developer, you may be asked to provide information about your website, app or other digital service). You must provide accurate and complete information and ensure it is kept up to date at all times.
Account & Service Control · Company practice
KWS may change the service and require software updates
KWS may update or change its service without notice, including for service, user or business needs. Access, use or security may require you to install updates or enable additional software.
Details not recorded for this card
Supporting quotations
We may update, modify or change KWS from time to time without notice, for example to reflect changes to our services, our customers’ and users’ needs and our business priorities. From time to time, in order to use or access KWS or keep them secure, you may be required to make updates or enable additional software.
Account & Service Control · Company practice
KWS may restrict or end service or accounts for any or no reason
KWS reserves the right to suspend, withdraw, terminate or restrict any part of the service, including accounts, for all or some users at any time and for any or no reason. It states this can be without liability or notice, except where applicable law requires notice. Some features or services may also be unavailable based on your location. Statutory consumer rights and liability that cannot lawfully be excluded remain protected.
Details not recorded for this card
Supporting quotations
We also may suspend, withdraw, terminate or restrict the availability of all or any part of KWS at any time (including by means of cancellation, termination, modification, or suspension of a user account) to all or certain users without notice (unless required by applicable law) and without liability to you, for any or no reason including, without limitation, any violation of these Terms. Additionally, due to your geographic location, KWS or some of its features, services, or content may be unavailable to you.
Nothing in these Terms will affect the statutory rights that you may have as a consumer of KWS and we do not exclude or limit in any way our liability to you where it would be unlawful to do so.
Qualifications & exceptions
Notice remains required where applicable law requires it.
Statutory consumer rights and nonexcludable liability remain protected.
Account & Service Control · Permission or license
Parents receive a limited license to manage their child’s permissions
KWS may make two dashboards available. The Parent Portal lets parents and guardians manage children’s information-sharing permissions for sites, apps and services integrated with KWS. Its license is personal, royalty-free, nonexclusive, nontransferable, nonsublicensable and revocable, solely for that purpose and subject to these terms. It starts when you access KWS and ends on a date KWS selects at its sole discretion.
Details not recorded for this card
Supporting quotations
The Parent Portal is made available to parents and guardians who wish to manage personal information that their child may share online in connection with third party websites, apps and other digital services which integrate with KWS.
There are two dashboards known as the Parent Portal, and the Epic Games Developer Portal, which may be made available to you.
If you are using our Parent Portal, subject to these Terms, we grant you a limited, royalty-free, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to use the Parent Portal, solely for the purpose of managing your child’s permissions in connection with the sites, apps and other digital services that integrate with KWS (Parent Licence). The Parent Licence shall commence on the date on which you access KWS and continues until an end-date designated by us in our sole discretion.
Qualifications & exceptions
Only to manage your child’s permissions for KWS-integrated services.
KWS chooses the license end date; the license is revocable.
Parents and general visitors are directed to the parent contact form
Parents, guardians and general visitors seeking information or help are directed to the contact form on the linked parents.kidswebservices.com page.
Details not recorded for this card
Supporting quotations
If you are a parent, guardian or general visitor and have any queries, need information or require assistance, please do not hesitate to reach out to us using the contact form provided on this page.
Cross-references
qualified by (model-proposed): Send ConnectID complaints to KWS; bank activity may be referred to the bank — The parent support form is a general help route. The appendix gives a specific privacy email for ConnectID participation complaints and allows referral of bank-activity complaints to the bank.
Account & Service Control · Procedure
Developer and business support goes through the community forums
Developers and business users seeking information or assistance are directed to the linked Community Support Forums at eoshelp.epicgames.com.
Details not recorded for this card
Supporting quotations
If you are a developer or business user and have any queries, need information or require assistance, please refer to the Community Support Forums.
Not stated here
The linked Community Support Forums page is not supplied here; this card identifies only the support destination, not its contents or support procedures.