Teen Privacy Policy Kids Web Services

Last updated: 10 September 2026

• This policy covers age verification through KWS Legal Rights & Agreement Rules

Introduction

Welcome to Kids Web Services (KWS). Our job is to help apps, games and other services make the internet safer for kids and teens.

This Teen Privacy Policy explains what information we collect about you when you verify your age using KWS. It also explains why we collect it, who we share it with and your choices and rights.

• This policy covers age verification through KWS Legal Rights & Agreement Rules

We wrote this in user-friendly language so it is easier to understand. If you have any questions, contact us at privacy@kidswebservices.com or speak to your parent or guardian.

• You can ask KWS or a parent or guardian about the policy Account & Service Control

You can also find more detailed information here. Back to top

• A linked policy provides more detailed information Legal Rights & Agreement Rules

What is KWS?

KWS is a service that helps companies check a person’s age so that they can access an app, game or service or use age-restricted features. We call the companies that use KWS our Partners.

• Partners receive verification status to provide requested access Sharing & Disclosure
• Partners use KWS to check age for access Account & Service Control

Partners use our Age Verification service to verify that their users are over a certain age.

• Partners use KWS to check age for access Account & Service Control

We are responsible for your information when you interact with us directly during the verification process. Partners are responsible for data collected before you come to KWS. Back to top

• KWS and Partners have different data responsibilities Legal Rights & Agreement Rules

AgeGraph

Once you verify your age, we store your verified status (including your confirmed minimum age, e.g. 16+, 18+) with a scrambled version of your email address. This lets you use your email to access other Partner apps, games or services that use KWS without verifying again. We call this AgeGraph. It helps reduce how much personal information is collected.

• AgeGraph stores your verified status for reuse across Partners Linking & Identification

We do not store the information you provide to verify your age, like your ID document or face scan, in our AgeGraph.

• AgeGraph stores your verified status for reuse across Partners Linking & Identification
• AgeGraph does not store your verification documents or face scan Retention & Deletion

You can opt out of AgeGraph anytime by emailing privacy@kidswebservices.com or clicking on the opt-out link in the email we send you confirming that you have successfully verified your age. Back to top

• AgeGraph stores your verified status for reuse across Partners Linking & Identification
• You can opt out of AgeGraph at any time Account & Service Control

Personal information we collect

The information we collect about you can include:

• The verification method determines what evidence you provide Data Access & Collection

• Verification information. Your email address and the information you provide to us when you verify your age. You will be asked to select one verification method from the options given to you. The information you will be asked to provide depends on the verification method you choose. This includes, for example, your face scan or identity document.
• • The verification method determines what evidence you provide Data Access & Collection
• Device and usage information. When you interact with KWS, we collect information about your devices (computers, phones, tablets, etc.) and your use of and interactions with KWS. We do this to, for example, identify your country and what language you speak. We do not use device or usage information to track your online activity or to build a profile on you for advertising or any other purposes.
• • KWS collects device and usage information Data Access & Collection
  • Device and usage data are not used for tracking or profiling Use & Processing
  • KWS uses information for services, safety, development and communication Use & Processing
• Customer support information. Information you give us when you contact us for help, such as your name, the content of your chats and other communications with us. When you contact us for customer support, chat sessions with our representatives may be monitored and recorded.
• • Support requests can include recorded or monitored chats Data Access & Collection

Back to top

Why we collect your information

We collect and use your information only when we have a valid reason and legal basis to do so. These include providing the services to you, maintaining the services, promoting safety and security, improving or developing new products or services, and communicating with you. Back to top

• KWS uses information for services, safety, development and communication Use & Processing

When we share your information

We do not sell your personal information to anyone. We share your information only to provide, maintain and secure KWS or if required by law. We share your information with our service providers, Partners, and other companies in the Epic Games group to help us deliver our services. For example, we share your information with:

• KWS says it does not sell your personal information Sharing & Disclosure
• Sharing is limited to running and securing KWS or legal requirements Sharing & Disclosure
• Service providers process information on KWS’s behalf Sharing & Disclosure
• Epic Games group companies can receive information for policy purposes Sharing & Disclosure

• Service providers to help us provide KWS, such as IT and hosting providers or the verification providers we use to verify your age. These providers process your personal information on our behalf, for the purposes set out in this Privacy Policy. A current list of the service providers we use can be found here.
• • Service providers process information on KWS’s behalf Sharing & Disclosure
• Partners to deliver the services which you have requested. For example, if you verify your age through KWS, we communicate your verified status to the Partner so they can give you access to their app, game or service, or age-restricted features.
• • Partners receive verification status to provide requested access Sharing & Disclosure
• Other companies in the Epic Games group to the extent necessary to fulfil purposes set out in this Privacy Policy. For example, our group companies assist us in providing customer support to our Partners.
• • Epic Games group companies can receive information for policy purposes Sharing & Disclosure

When we share your personal information in the ways described above, we may transfer it to countries outside of the UK, Switzerland and Europe (EEA). If those countries do not have the same level of protection as your home country, we use special legal agreements approved by the UK Government, Swiss Government, and the European Commission to help keep your information protected.

• Sharing may send data outside the UK, Switzerland and EEA Sharing & Disclosure

A note about aggregated data. Sometimes we combine information from different people so that we can no longer tell who any individual person is anymore. We may share aggregated data with our Partners to help us provide or improve our services. For example, we might work out how many people verified their age for a Partner using KWS and share that aggregated data with the Partner. Because we take out anything that could identify you, this means our Partners cannot use this aggregated data to identify you or anyone else. Back to top

• Partners may receive aggregated reports that do not identify people Sharing & Disclosure

How we keep your information secure

We protect your data with a range of security measures that prevent misuse or unauthorized access. Only people who need your information to do their job can access it. We also use encryption and work only with trusted partners who meet our security standards. Back to top

• KWS describes restricted access, encryption and partner security standards Security & Safeguards

Your rights

You have many rights under data privacy laws, including the right to:

• You can ask for a copy of your data Account & Service Control

• Ask for a copy of your data.
• • You can ask for a copy of your data Account & Service Control
• Ask us to delete your data.
• • You can ask KWS to delete your data Retention & Deletion
• Correct mistakes in your data.
• • You can correct mistakes in your data Account & Service Control
• Submit a complaint.
• • You can complain to KWS or a data-protection authority Legal Rights & Agreement Rules

Depending on where you are resident, specific rules apply. Click here for more information. Back to top

• You can ask for a copy of your data Account & Service Control
• You can ask KWS to delete your data Retention & Deletion
• You can correct mistakes in your data Account & Service Control
• You can complain to KWS or a data-protection authority Legal Rights & Agreement Rules
• Policy changes update the date; personal notice is only possible Legal Rights & Agreement Rules

How to exercise your rights

You can send us a request at any time by emailing privacy@kidswebservices.com.

• You can email KWS a rights request at any time Account & Service Control
• Policy changes update the date; personal notice is only possible Legal Rights & Agreement Rules

We help apps, games, and other online services check someone’s age. If you think the age check result is wrong (including the age estimated from a face scan), please contact the app, game or online service you were using. They make the final decision about your account and what happens next.

• You can correct mistakes in your data Account & Service Control
• Challenge a wrong age result with the app, game or service Account & Service Control

If you are unhappy with how we have handled your personal information, or you think we have not complied with your rights, please tell us by emailing privacy@kidswebservices.com. You also have the right to submit a complaint with the UK Information Commissioner (https://ico.org.uk/) or your local supervisory authority for data protection.

• You can complain to KWS or a data-protection authority Legal Rights & Agreement Rules

If you live in Australia or the US, you can find more information on how to submit a complaint here. Back to top

• Australian and US residents are directed to additional complaint guidance Legal Rights & Agreement Rules

Contact us

You can email us at privacy@kidswebservices.com. If you need help with our service, you can contact our Support Team here. Back to top

• Privacy email and a support form are available Account & Service Control

Changes to this Privacy Policy

If we make changes to this Privacy Policy, we will update the ‘Last updated’ date. In some cases, we may also notify you of the relevant changes by email or within KWS as appropriate. If you object to any changes, you can ask us to delete your information as described in How to exercise your rights. Back to top

• Policy changes update the date; personal notice is only possible Legal Rights & Agreement Rules