KWS says it does not sell your personal information
KWS states that it does not sell your personal information to anyone. It separately permits limited sharing for operating and securing KWS or when required by law, so its no-sale promise does not mean information is never disclosed.
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We do not sell your personal information to anyone. We share your information only to provide, maintain and secure KWS or if required by law.
Sharing is limited to running and securing KWS or legal requirements
KWS says it shares your information only to provide, maintain and secure KWS, or if law requires it. It names service providers, Partners and other Epic Games group companies as recipients helping deliver its services.
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We share your information only to provide, maintain and secure KWS or if required by law. We share your information with our service providers, Partners, and other companies in the Epic Games group to help us deliver our services.
Qualifications & exceptions
Named recipients receive information to help deliver the services.
Cross-references
qualified by (model-proposed): Sharing may send data outside the UK, Switzerland and EEA — The described sharing may involve transfers outside the UK, Switzerland and EEA; the policy specifies legal-agreement safeguards when destination protection differs.
Service providers process information on KWS’s behalf
KWS shares information with providers helping it provide the service, including IT, hosting and age-verification providers. They process personal information on KWS’s behalf for the purposes in this policy, subject to its sharing limit of providing, maintaining and securing KWS or complying with law. The policy links to a current provider list, but that list is not supplied here.
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Service providers to help us provide KWS, such as IT and hosting providers or the verification providers we use to verify your age. These providers process your personal information on our behalf, for the purposes set out in this Privacy Policy.
A current list of the service providers we use can be found here.
We share your information only to provide, maintain and secure KWS or if required by law.
Qualifications & exceptions
Providers act on KWS’s behalf for the stated purposes.
Not stated here
The linked provider list is not included in this source.
Partners receive verification status to provide requested access
Partners are companies using KWS. KWS shares information with them to deliver the services you requested; for example, after you verify your age it communicates your verified status so the Partner can provide access to its app, game, service or age-restricted features. This example describes sharing the status, not a promise to send the underlying ID or face scan.
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Partners to deliver the services which you have requested. For example, if you verify your age through KWS, we communicate your verified status to the Partner so they can give you access to their app, game or service, or age-restricted features.
We call the companies that use KWS our Partners.
Qualifications & exceptions
Sharing with the Partner serves delivery of services you requested.
Epic Games group companies can receive information for policy purposes
KWS shares information with other Epic Games group companies to the extent necessary to fulfill the purposes in this policy, within its general sharing limits of providing, maintaining and securing KWS or complying with law. One example is group companies helping KWS provide customer support to Partners.
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Other companies in the Epic Games group to the extent necessary to fulfil purposes set out in this Privacy Policy. For example, our group companies assist us in providing customer support to our Partners.
We share your information only to provide, maintain and secure KWS or if required by law.
Qualifications & exceptions
Group sharing is limited to what is necessary for the stated policy purposes.
Sharing may send data outside the UK, Switzerland and EEA
When sharing personal information in the ways described, KWS may transfer it outside the UK, Switzerland and the European Economic Area. If the destination lacks the same protection level as your home country, KWS says it uses special legal agreements approved by the UK Government, Swiss Government and European Commission to help protect it. The policy does not say all destinations have equivalent protection.
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When we share your personal information in the ways described above, we may transfer it to countries outside of the UK, Switzerland and Europe (EEA). If those countries do not have the same level of protection as your home country, we use special legal agreements approved by the UK Government, Swiss Government, and the European Commission to help keep your information protected.
Qualifications & exceptions
The legal-agreement safeguard applies where the destination lacks the same protection level as your home country.
Partners may receive aggregated reports that do not identify people
KWS sometimes combines information from different people and removes identifying material so individuals can no longer be identified. It may share this aggregated data with Partners to provide or improve its services, such as a count of people who verified their age for a Partner. KWS says Partners cannot identify you or anyone else from these aggregated data.
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A note about aggregated data. Sometimes we combine information from different people so that we can no longer tell who any individual person is anymore. We may share aggregated data with our Partners to help us provide or improve our services. For example, we might work out how many people verified their age for a Partner using KWS and share that aggregated data with the Partner. Because we take out anything that could identify you, this means our Partners cannot use this aggregated data to identify you or anyone else.
Qualifications & exceptions
Aggregated reporting is for providing or improving services.
KWS describes removing anything that could identify a person.
Security & Safeguards · Company commitment
KWS describes restricted access, encryption and partner security standards
KWS says it uses security measures to prevent misuse or unauthorized access. Only people needing your information for their job can access it. It also uses encryption and says it works only with trusted partners meeting its security standards; the policy does not specify the encryption methods or detailed standards.
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We protect your data with a range of security measures that prevent misuse or unauthorized access. Only people who need your information to do their job can access it. We also use encryption and work only with trusted partners who meet our security standards.
Qualifications & exceptions
Access is limited to people who need the information to do their job.
Not stated here
Specific encryption methods and detailed security standards are not supplied.
Account & Service Control · User right or choice
You can ask for a copy of your data
The policy lists asking for a copy of your data among your privacy-law rights. Specific rules depend on where you live; the linked location-specific details are not supplied here.
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You have many rights under data privacy laws, including the right to:
Ask for a copy of your data.
Depending on where you are resident, specific rules apply. Click here for more information.
Qualifications & exceptions
Specific rules depend on your residence.
Not stated here
The linked location-specific rules are outside this source.
The policy lists a right to ask KWS to delete your data. Residence-specific rules apply, and their linked details are not supplied. This is a right to request deletion, not a stated guarantee of immediate or unconditional removal of every record.
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Ask us to delete your data.
Depending on where you are resident, specific rules apply. Click here for more information.
Qualifications & exceptions
Specific rules depend on your residence.
Not stated here
The teen policy does not specify a deletion deadline or the detailed location-specific rules.
The linked location-specific policy text is not supplied here, so its additional rules and procedures cannot be determined from this document.
The policy lists correcting mistakes in your data as a privacy right, with specific rules depending on where you live. For an allegedly wrong age-check result, including a face-scan estimate, it directs you to the app, game or service you used because that service makes the final account decision.
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Correct mistakes in your data.
Depending on where you are resident, specific rules apply. Click here for more information.
If you think the age check result is wrong (including the age estimated from a face scan), please contact the app, game or online service you were using. They make the final decision about your account and what happens next.
Qualifications & exceptions
Specific rules depend on your residence.
Challenges to an age-check result are directed to the service you were using.
Not stated here
The linked location-specific policy text is not supplied here, so its additional rules and procedures cannot be determined from this document.
KWS accepts requests at privacy@kidswebservices.com at any time. This gives a contact route for exercising rights; the sentence does not promise a particular response time or automatic approval of a request.
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You can send us a request at any time by emailing privacy@kidswebservices.com.
Challenge a wrong age result with the app, game or service
If you think an age-check result is wrong, including an age estimated from a face scan, KWS directs you to contact the app, game or online service you were using. That service makes the final decision about your account and what happens next. The policy gives no guarantee that a challenge changes the result or restores access.
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We help apps, games, and other online services check someone’s age. If you think the age check result is wrong (including the age estimated from a face scan), please contact the app, game or online service you were using. They make the final decision about your account and what happens next.
Qualifications & exceptions
This route applies when you believe an age-check result is wrong.
Cross-references
qualifies (model-proposed): You can correct mistakes in your data — For disputed age-check results, the stated route is to the app, game or service, which makes the final account decision.
Legal Rights & Agreement Rules · User right or choice
You can complain to KWS or a data-protection authority
The policy lists a right to submit a complaint. If you are unhappy with KWS’s handling of personal information or believe it has not complied with your rights, it asks you to email privacy@kidswebservices.com. It also says you may complain to the UK Information Commissioner or your local data-protection supervisory authority; it does not make contacting KWS first a stated prerequisite. Specific rules depend on your residence.
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Submit a complaint.
If you are unhappy with how we have handled your personal information, or you think we have not complied with your rights, please tell us by emailing privacy@kidswebservices.com. You also have the right to submit a complaint with the UK Information Commissioner (https://ico.org.uk/) or your local supervisory authority for data protection.
Depending on where you are resident, specific rules apply. Click here for more information.
Qualifications & exceptions
Specific rules depend on your residence.
Not stated here
The linked location-specific policy text is not supplied here, so its additional rules and procedures cannot be determined from this document.
Australian and US residents are directed to additional complaint guidance
If you live in Australia or the United States, the policy points to its linked location-specific rules for more information about submitting a complaint. This source supplies the link but not those additional procedures.
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If you live in Australia or the US, you can find more information on how to submit a complaint here.
Not stated here
The additional Australian and US complaint procedures are not supplied here.
Account & Service Control · Procedure
Privacy email and a support form are available
You can email KWS at privacy@kidswebservices.com. For help with the service, the policy also links to the KWS Support Team’s online contact page.
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You can email us at privacy@kidswebservices.com. If you need help with our service, you can contact our Support Team here.
Legal Rights & Agreement Rules · Company practice
Policy changes update the date; personal notice is only possible
KWS says it will change the “Last updated” date when it changes this policy. In some cases it may also notify you by email or within KWS, as appropriate, so the policy does not promise an individual notice for every change. If you object to a change, you can ask for deletion through the rights-request process, including the privacy email. That is a request route, not an assurance of immediate deletion.
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If we make changes to this Privacy Policy, we will update the ‘Last updated’ date. In some cases, we may also notify you of the relevant changes by email or within KWS as appropriate. If you object to any changes, you can ask us to delete your information as described in How to exercise your rights.
You can send us a request at any time by emailing privacy@kidswebservices.com.
Depending on where you are resident, specific rules apply. Click here for more information.
Qualifications & exceptions
Email or in-service notification may be provided in some cases, as appropriate.
Deletion requests remain subject to residence-specific rules.
Not stated here
The linked location-specific policy text is not supplied here, so its additional rules and procedures cannot be determined from this document.
Cross-references
refers to (model-proposed): You can email KWS a rights request at any time — The policy-change clause expressly directs users objecting to changes to the rights-request procedure to ask for deletion.
This teen-facing policy describes information collected when you verify your age through Kids Web Services, along with its uses, sharing and your choices. It identifies its last update as 10 September 2026.
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Last updated: 10 September 2026
This Teen Privacy Policy explains what information we collect about you when you verify your age using KWS. It also explains why we collect it, who we share it with and your choices and rights.
Account & Service Control · Procedure
You can ask KWS or a parent or guardian about the policy
KWS says it wrote the policy in user-friendly language. If you have questions, you can email privacy@kidswebservices.com or speak to your parent or guardian.
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We wrote this in user-friendly language so it is easier to understand. If you have any questions, contact us at privacy@kidswebservices.com or speak to your parent or guardian.
Legal Rights & Agreement Rules · Context
A linked policy provides more detailed information
This teen policy points to a separate KWS privacy policy for more detail. That linked policy is not included in the supplied document, so this analysis does not establish its additional terms.
The linked full privacy policy is not supplied here.
Account & Service Control · Context
Partners use KWS to check age for access
KWS calls the companies that use its service “Partners.” It helps them check a person’s age for access to an app, game or service, or to age-restricted features; its Age Verification service checks whether users are over a particular age.
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KWS is a service that helps companies check a person’s age so that they can access an app, game or service or use age-restricted features. We call the companies that use KWS our Partners.
Partners use our Age Verification service to verify that their users are over a certain age.
Qualifications & exceptions
The policy does not set one universal age threshold.
KWS and Partners have different data responsibilities
KWS says it is responsible for your information when you interact directly with it during verification. Partners are responsible for data collected before you arrive at KWS. This is a division of responsibility by where and when collection occurs.
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We are responsible for your information when you interact with us directly during the verification process. Partners are responsible for data collected before you come to KWS.
Qualifications & exceptions
KWS’s stated responsibility concerns direct interactions during verification.
Linking & Identification · Company practice
AgeGraph stores your verified status for reuse across Partners
After age verification, KWS stores your verified status, including your confirmed minimum age such as 16+ or 18+, with a scrambled version of your email address. AgeGraph lets you use that email with other Partners that use KWS without verifying again, which KWS says reduces personal-information collection. AgeGraph does not store the ID document or face scan used to verify age. You can opt out at any time by emailing privacy@kidswebservices.com or using the link in your successful-verification email. The stored age information is a confirmed minimum-age threshold, not a stated record of your exact age.
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Once you verify your age, we store your verified status (including your confirmed minimum age, e.g. 16+, 18+) with a scrambled version of your email address. This lets you use your email to access other Partner apps, games or services that use KWS without verifying again. We call this AgeGraph. It helps reduce how much personal information is collected.
We do not store the information you provide to verify your age, like your ID document or face scan, in our AgeGraph.
You can opt out of AgeGraph anytime by emailing privacy@kidswebservices.com or clicking on the opt-out link in the email we send you confirming that you have successfully verified your age.
Qualifications & exceptions
Reuse applies to other Partner services that use KWS.
Verification documents and face scans are excluded from AgeGraph.
You can opt out by email or the link in your verification-confirmation email.
qualified by (model-proposed): You can opt out of AgeGraph at any time — The cross-Partner reuse record is subject to an anytime opt-out through email or the verification-confirmation link.
Retention & Deletion · Company commitment
AgeGraph does not store your verification documents or face scan
KWS says the information you provide to prove your age, such as an ID document or face scan, is not stored in AgeGraph. This promise is specifically about AgeGraph; it does not state that those materials are never processed or retained anywhere else.
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We do not store the information you provide to verify your age, like your ID document or face scan, in our AgeGraph.
Not stated here
This sentence does not specify retention outside AgeGraph.
You can email privacy@kidswebservices.com or use the opt-out link in the email confirming successful age verification. The policy offers an opt-out from AgeGraph but does not explain here whether opting out deletes every other record or changes access to Partner services.
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You can opt out of AgeGraph anytime by emailing privacy@kidswebservices.com or clicking on the opt-out link in the email we send you confirming that you have successfully verified your age.
Not stated here
Effects on other retained records and Partner access are not specified here.
The verification method determines what evidence you provide
KWS can collect your email address and information you give it to verify your age. You select one of the offered verification methods, and the method determines the information requested; a face scan or identity document are examples, not a requirement to provide both.
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The information we collect about you can include:
Verification information. Your email address and the information you provide to us when you verify your age. You will be asked to select one verification method from the options given to you. The information you will be asked to provide depends on the verification method you choose. This includes, for example, your face scan or identity document.
Qualifications & exceptions
Your choice is among the verification methods offered.
The information requested depends on the selected method.
Data Access & Collection · Company practice
KWS collects device and usage information
When you interact with KWS, it collects information about your devices and your use of and interactions with the service. Identifying your country and language are examples of its purposes. KWS also says it does not use this device or usage information to track online activity or build a profile for advertising or any other purpose.
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Device and usage information. When you interact with KWS, we collect information about your devices (computers, phones, tablets, etc.) and your use of and interactions with KWS. We do this to, for example, identify your country and what language you speak. We do not use device or usage information to track your online activity or to build a profile on you for advertising or any other purposes.
Qualifications & exceptions
Collection occurs when you interact with KWS.
The stated non-tracking and non-profiling limits concern device and usage information.
Device and usage data are not used for tracking or profiling
KWS commits not to use device or usage information to track your online activity or build a profile about you for advertising or any other purpose. This is a limit on how those data are used, not a promise that KWS collects no device or usage information.
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We do not use device or usage information to track your online activity or to build a profile on you for advertising or any other purposes.
Support requests can include recorded or monitored chats
KWS collects information you give it when seeking help, such as your name and the content of chats and other communications. Chats with its customer-support representatives may be monitored and recorded; the policy does not say every chat is recorded.
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Customer support information. Information you give us when you contact us for help, such as your name, the content of your chats and other communications with us. When you contact us for customer support, chat sessions with our representatives may be monitored and recorded.
Qualifications & exceptions
Monitoring and recording are described as possible for customer-support chats.
Use & Processing · Company practice
KWS uses information for services, safety, development and communication
KWS says it collects and uses your information only with a valid reason and legal basis. Its listed purposes include providing and maintaining services, safety and security, improving or developing products or services, and communicating with you. These general purposes do not remove its specific promise not to use device or usage data for tracking or profiling.
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We collect and use your information only when we have a valid reason and legal basis to do so. These include providing the services to you, maintaining the services, promoting safety and security, improving or developing new products or services, and communicating with you.
We do not use device or usage information to track your online activity or to build a profile on you for advertising or any other purposes.
Qualifications & exceptions
Collection and use require a valid reason and legal basis.
Device and usage data remain subject to the stated tracking and profiling restriction.
Not stated here
The teen policy does not name the specific legal basis for each purpose.