These terms govern promotional credits from Roku or its affiliates
The document is titled "Roku Promotional Credit Terms" and sets its own scope: the terms it calls the "Promotional Credit Terms" apply to any promotional credits that Roku or its affiliates provide to you, and it defines that object as "Credits". Every later rule in the document is stated about Credits, so a balance that Roku does not provide as a promotional credit is outside what this document describes.
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Supporting quotations
Roku Promotional Credit Terms
The following terms and conditions ("Promotional Credit Terms") apply to any promotional credits provided to you by Roku or its affiliates ("Credits"):
Qualifications & exceptions
"apply to any promotional credits provided to you by Roku or its affiliates" — the terms attach to credits Roku or an affiliate supplies, not to other kinds of account value.
Not stated here
The document does not name Roku's affiliates or identify which promotions issue Credits.
Cross-references
narrows (model-proposed): A Credit is a limited, revocable right that ends on use, expiry or revocation — What the scope card calls a Credit is narrowed by the same document to a limited, revocable right: using Credits is not ownership, it ends at redemption, expiration or revocation, and no monetary or intellectual property interest comes with it.
Charges & Financial Obligations · Restriction or exception
Credits cannot be bought, have no cash value, and are not redeemable for cash
Three limits are stated together: Credits cannot be purchased, they carry no cash value, and they cannot be redeemed for cash. Together they describe Credits as store credit rather than money, and the document gives no exception to any of the three.
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Credits cannot be purchased, have no cash value, and are not redeemable for cash.
Qualifications & exceptions
"Credits cannot be purchased" — the limit runs both ways: a user cannot buy Credits either.
Not stated here
The document does not address whether any law would require cash redemption of an unused balance.
Charges & Financial Obligations · Restriction or exception
Credits redeem only for future purchases billed through Roku Pay, while signed in
Credits can be used only for future purchases of hardware devices, subscriptions and content that are billed through Roku Pay; the document names that set "Eligible Purchases". Redeeming them also requires being logged into the Roku account, so a signed-out purchase cannot consume Credits.
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Supporting quotations
Credits are redeemable only for future purchases of hardware devices, subscriptions, and content billed through Roku Pay (“Eligible Purchases”).
You must be logged into your Roku account to redeem Credits for Eligible Purchases.
Qualifications & exceptions
"future purchases" — Credits apply to later purchases, not to ones already made.
"You must be logged into your Roku account to redeem Credits for Eligible Purchases." — the account sign-in is itself a condition of redemption.
Not stated here
Roku Pay's own terms are referenced but were not supplied with this source, so what else counts as billed through Roku Pay cannot be read here.
Cross-references
exception to (model-proposed): Third-party-billed purchases are excluded and Roku may exclude more at will — The Eligible Purchases rule operates only after its stated exclusions: anything billed through a third party, the named examples and beyond, and anything Roku later excludes at its sole discretion never becomes redeemable with Credits.
Charges & Financial Obligations · Restriction or exception
Third-party-billed purchases are excluded and Roku may exclude more at will
Eligible Purchases exclude anything billed through a third party. The document names Netflix, Amazon Prime, YouTube TV and Apple TV, and states the exclusion is not limited to them. Separately, Roku may exclude other content, products or purchases from Eligible Purchases at its sole discretion, with no standard, notice or limit stated for that choice.
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Supporting quotations
Eligible Purchases exclude purchases billed through third parties, including but not limited to Netflix, Amazon Prime, YouTube TV, and Apple TV.
Roku may exclude other content, products, or purchases from Eligible Purchases at its sole discretion.
Qualifications & exceptions
"including but not limited to Netflix, Amazon Prime, YouTube TV, and Apple TV" — the named services illustrate the exclusion rather than complete it.
"Roku may exclude other content, products, or purchases from Eligible Purchases at its sole discretion." — further exclusions are left to Roku's choice, with no notice period or criteria stated.
Not stated here
The document does not name any additional excluded items, so what else is excluded at a given time is unknown here.
Cross-references
has exception (model-proposed): Credits redeem only for future purchases billed through Roku Pay, while signed in — The Eligible Purchases rule operates only after its stated exclusions: anything billed through a third party, the named examples and beyond, and anything Roku later excludes at its sole discretion never becomes redeemable with Credits.
Charges & Financial Obligations · Restriction or exception
Each Credit stays in one currency and one account and cannot be transferred
Credits are provisioned in a single currency to a single Roku account, and cannot be split, sold, traded or otherwise moved to another account or person. A Credit is therefore locked to the account and currency it was issued to, with no ability to divide it between purchases of accounts described here.
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Credits are provisioned in a single currency to a single account and cannot be split, sold, traded, or otherwise transferred to any other account or person.
Qualifications & exceptions
"provisioned in a single currency to a single account" — the currency and the account are fixed when the Credit is provisioned.
"or otherwise transferred to any other account or person" — the ban reaches transfers beyond the named splitting, selling and trading.
Not stated here
The document does not name the currency that applies or say whether a Credit can be used in another region or after a currency change.
Charges & Financial Obligations · Restriction or exception
Credits expire at the earlier of the promotion date or 24 months after issue
A Credit expires at whichever comes first of two moments: the date provided with the applicable promotion, or twenty-four months from the date the Credit is made available in the Roku account. Because the earlier moment controls, a promotion can shorten the life of a Credit below 24 months but the 24-month cap always applies where the promotion is silent or longer.
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Supporting quotations
Credits expire on the earlier of: (a) the date provided in connection with the applicable promotion; or (b) twenty-four (24) months from the date the applicable Credits are made available in your Roku account.
Qualifications & exceptions
"the earlier of" — the promotion's own date can cut the 24-month period short; it cannot extend it.
"twenty-four (24) months from the date the applicable Credits are made available in your Roku account" — the 24 months run from availability in the account, not from earning or claiming the Credit.
Not stated here
The promotion-specific expiry date is set outside this document, so a particular Credit's expiry date cannot be read from this source.
Cross-references
refers to (model-proposed): Getting a Credit depends on meeting the promotion's own terms and deadlines — The expiry rule's first limb is the date provided with the applicable promotion, so reading a Credit's expiry requires that promotion's own terms - the same outside document that conditions whether the Credit is provided at all.
Charges & Financial Obligations · Restriction or exception
Getting a Credit depends on meeting the promotion's own terms and deadlines
Provision of Credits is conditioned on complying with the terms of the applicable promotion, and those terms include any stated period for claiming the Credit. The conditions therefore live in each promotion rather than in this document, and missing a stated claim window means no Credit is provided.
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Supporting quotations
Provision of Credits is subject to your compliance with the terms of the applicable promotion, including without limitation any indicated periods within which you must claim Credits.
Qualifications & exceptions
"including without limitation any indicated periods within which you must claim Credits" — claim deadlines count as part of the promotion terms that must be met.
"the terms of the applicable promotion" — each promotion supplies the conditions; this document only conditions Credits on them.
Not stated here
The applicable promotion terms were not supplied with this source, so specific conditions, claim windows and who qualifies are unknown here.
Cross-references
referred to by (model-proposed): Credits expire at the earlier of the promotion date or 24 months after issue — The expiry rule's first limb is the date provided with the applicable promotion, so reading a Credit's expiry requires that promotion's own terms - the same outside document that conditions whether the Credit is provided at all.
Charges & Financial Obligations · Company practice
Roku applies Credits automatically and leaves any remainder for later
At checkout Roku applies available Credits toward Eligible Purchases on its own. When the transaction costs less than the available Credits, the remaining Credits stay available for future purchases rather than being used up or lost in that transaction.
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Supporting quotations
Roku will automatically apply available Credits towards Eligible Purchases.
If the applicable transaction amount is less than your available Credits, any remaining Credits will be available for future purchases.
Qualifications & exceptions
"Roku will automatically apply available Credits towards Eligible Purchases." — application happens without a separate user step described here.
"any remaining Credits will be available for future purchases" — the leftover balance persists after a cheaper purchase.
Not stated here
The document does not say whether you can choose to hold Credits back from a given purchase.
Charges & Financial Obligations · Company practice
When Credits don't cover the purchase, your payment method pays the difference
If available Credits are less than the transaction amount, the payment method on file is charged the difference. A partly covered purchase is therefore still charged real money alongside whatever Credits are consumed.
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If your available Credits are less than the applicable transaction amount, your payment method on file will be charged for the difference.
Qualifications & exceptions
"your payment method on file will be charged for the difference" — the charge goes to the stored payment method, and no separate confirmation step is described.
Not stated here
The document does not say what happens if the payment method on file fails or is removed.