Roku Limited Warranty (Roku brand televisions)

Legal Rights & Agreement Rules · Company commitment

Covers manufacturing defects in a new Roku brand television sold by an Authorized Dealer in the U.S.

Roku's limited warranty for Roku brand televisions covers manufacturing defects in materials and workmanship that appear in normal use of the device. Coverage requires that the device was purchased and delivered new, in its original carton, from an Authorized Dealer of Roku brand products in the United States, and that the carton was packaged with this warranty statement. The document is addressed to the original purchaser and states later that it does not extend to anyone else.

Supporting quotations

ROKU LIMITED WARRANTY TO ORIGINAL PURCHASER

FOR ROKU BRAND TELEVISIONS

What this warranty covers:

This limited warranty covers manufacturing defects in materials and workmanship encountered in normal use of this Roku brand Device when purchased and delivered new, in the original carton to the original consumer purchaser, from an Authorized Dealer of Roku brand products in the United States and packaged with this warranty statement.

Qualifications & exceptions

• Only manufacturing defects in materials and workmanship, encountered in normal use of this Roku brand Device.
• Only a device purchased and delivered new, in the original carton, from an Authorized Dealer of Roku brand products in the United States and packaged with this warranty statement.
• Reserved to the original consumer purchaser: the document states it shall not extend to anyone other than the original purchaser and is nontransferable.

Not stated here

• The document does not define what counts as an Authorized Dealer or how a purchaser verifies that status.

Cross-references

• qualified by (model-proposed): Devices bought outside the U.S., sold used or refurbished, or with altered serial numbers are excluded — The coverage card requires a device purchased and delivered new from an Authorized Dealer in the United States; this exclusion states the converse boundaries: a device bought outside the United States, sold in a used, open-box, demo, as-is or refurbished condition, or with altered serial numbers is not covered.

Legal Rights & Agreement Rules · Company commitment

One year from the original purchase date, for parts and labor

The limited warranty starts on the original date of purchase of the device and lasts one year from that date, covering both parts and labor.

Supporting quotations

How long this warranty applies after the original purchase of this Device:

This limited warranty begins on the original date of purchase of this Device and is valid for one (1) year from the date of purchase for parts and labor.

Legal Rights & Agreement Rules · Company commitment

Roku chooses between in-home repair, paying a service center, or replacing the television

When a covered device is found to have manufacturing defects during the warranty period, Roku may, in its sole discretion, attempt an in-home repair, pay an Authorized Roku Service Center for the labor and parts to repair it, or replace it with a new or refurbished / remanufactured device of equivalent value. The document states that Roku alone decides whether the device is repaired or replaced, so the purchaser does not choose the remedy.

Supporting quotations

What Roku will do:

If this Device is found to have manufacturing defects in materials or workmanship during the limited warranty period described above, Roku may, at its sole discretion: (1) attempt to repair this Device through in-home service; (2) pay an Authorized Roku Service Center for labor and parts to repair this Device; or (3) replace this Device with a new or refurbished / remanufactured Device of equivalent value.

The decision to repair or replace this Device will be made solely by Roku.

Qualifications & exceptions

• Only if the Device is found to have manufacturing defects during the limited warranty period described above.
• Roku may act at its sole discretion, and the decision to repair or replace is made solely by Roku.
• A replacement may be a new or refurbished / remanufactured Device of equivalent value.

Not stated here

• The document does not say how equivalent value is measured or whether the purchaser may refuse a refurbished replacement.

Cross-references

• narrowed by (model-proposed): In-home service depends on screen size and distance to a service center, and the device must be accessible — The general repair-or-replace choice includes in-home repair as one option; this card limits when that option is available, by screen size, distance to a service center and safe accessibility, and gives the service-center fallback and transport allocation.
• qualified by (model-proposed): Pre-authorization must be obtained before sending the device or receiving in-home service — The repair, service-center or replacement remedy is reached only after Roku pre-authorizes the service, which the document places before sending a device or obtaining in-home repair or replacement.
• contrast (model-proposed): Devices bought outside the U.S., sold used or refurbished, or with altered serial numbers are excluded — A device purchased in refurbished, factory reconditioned or similar condition is excluded from coverage, while the replacement remedy may supply a new or refurbished / remanufactured device of equivalent value. The two provisions concern different devices: the condition of the device the purchaser bought, and the condition of the device Roku may provide as a remedy, so they are consistent rather than contradictory.
• narrowed by (model-proposed): Roku excludes lost profits and incidental or consequential damages and caps recovery at the purchase price — The repair, service or replacement remedy is backed by a stated exclusive remedy and a recovery cap: the remedy card sets what Roku may do, while the limitation card excludes lost profits and consequential damages and limits any recovery to the device's purchase price.

Legal Rights & Agreement Rules · Restriction or exception

In-home service depends on screen size and distance to a service center, and the device must be accessible

Some devices may qualify for in-home service, at Roku's sole discretion based on visible screen size and how close the device is to an Authorized Roku Service Center. To qualify, the device must be unobstructed and safely accessible to service personnel. If the repair cannot be completed in the home, personnel may remove the device, repair it and return it. Where in-home service is not available, warranty service can only be performed by an Authorized Roku Service Center, and Roku may choose to arrange and pay transportation of its choice; otherwise the purchaser is responsible for transportation to and from that center.

Supporting quotations

Certain Devices may be eligible for in-home service, at Roku’s sole discretion based on visible screen size and proximity to an Authorized Roku Service Center. To be eligible for in-home service, this Device must be unobstructed, and safely accessible to service personnel.

If during in-home service, repair cannot be completed, it may be necessary for service personnel to remove, repair and return the Device.

If in-home service is not available for this Device, warranty service can only be performed by an Authorized Roku Service Center and Roku may elect, at our option, to provide for transportation of our choice to and/or from an Authorized Roku Service Center. Otherwise, transportation to and from an Authorized Roku Service Center is the responsibility of the purchaser.

Qualifications & exceptions

• Eligibility is at Roku's sole discretion, based on visible screen size and proximity to an Authorized Roku Service Center.
• The Device must be unobstructed and safely accessible to service personnel.
• If in-home service is not available, service can only be performed by an Authorized Roku Service Center, and transportation is at the purchaser's responsibility unless Roku elects to provide transportation of its choice.

Not stated here

• The document does not state the screen-size thresholds or the proximity distance that make a device eligible.

Cross-references

• narrows (model-proposed): Roku chooses between in-home repair, paying a service center, or replacing the television — The general repair-or-replace choice includes in-home repair as one option; this card limits when that option is available, by screen size, distance to a service center and safe accessibility, and gives the service-center fallback and transport allocation.

Legal Rights & Agreement Rules · Company commitment

Replaced parts become Roku's property; replacement parts carry the remaining warranty or 90 days

Roku may repair or replace a defective device, at its option, with new or reconditioned parts or products. All replaced parts and devices become Roku's property and must be returned to Roku. Replacement parts and devices carry the remaining original warranty or ninety days, whichever is longer.

Supporting quotations

Roku may repair or replace this Device, at our option, with new or reconditioned parts or products if found to have manufacturing defects in materials or workmanship during the limited warranty period specified above.

All replaced parts and Devices become the property of Roku and must be returned to Roku.

Replacement parts and Devices assume the remaining original warranty, or ninety (90) days, whichever is longer.

Qualifications & exceptions

• Roku may use new or reconditioned parts or products, at its option.
• All replaced parts and Devices become the property of Roku and must be returned to Roku.
• Replacement parts and Devices assume the remaining original warranty, or ninety (90) days, whichever is longer.

Not stated here

• The document does not state who pays for returning replaced parts or devices to Roku.

Legal Rights & Agreement Rules · Procedure

Pre-authorization must be obtained before sending the device or receiving in-home service

Warranty service has to be pre-authorized by Roku before the purchaser sends any device to an Authorized Roku Service Center or obtains any in-home repair or replacement service. The authorization request is the start of the service procedure described in this section.

Supporting quotations

How to get warranty service for this Device:

PRE-AUTHORIZATION MUST BE OBTAINED BEFORE (1) SENDING ANY DEVICE TO AN AUTHORIZED ROKU SERVICE CENTER, OR (2) OBTAINING ANY IN-HOME REPAIR / REPLACEMENT SERVICES.

Not stated here

• The document does not say what happens to service obtained without pre-authorization, beyond listing unauthorized repair as an exclusion.

Cross-references

• qualifies (model-proposed): Roku chooses between in-home repair, paying a service center, or replacing the television — The repair, service-center or replacement remedy is reached only after Roku pre-authorizes the service, which the document places before sending a device or obtaining in-home repair or replacement.

Legal Rights & Agreement Rules · Procedure

The original purchaser requests service through roku.com or Roku's support contact page

To request pre-authorization, the original purchaser must contact Roku for problem determination and service procedures, either by submitting a warranty service request at roku.com or by contacting Roku at support.roku.com/contactus. The document gives no other request channel.

Supporting quotations

To request pre-authorization to receive warranty service for this Device, the original purchaser must contact Roku for problem determination and service procedures by submitting a warranty service request at

Qualifications & exceptions

• Only the original purchaser may make the request.
• The request is made at roku.com or at support.roku.com/contactus.

Not stated here

• The document does not state a response time for a service request.

Legal Rights & Agreement Rules · Procedure

The purchaser must have the receipt, purchase details and model or serial number ready

The purchaser is asked to have the original purchase receipt or proof of purchase, the device's original date of purchase, place of purchase, and model or serial number ready when requesting service. The model and serial number can be found on the back of the device or in the television's 'About' settings menu. On request, the original dated bill of sale must be presented as proof of purchase to Roku or to an Authorized Roku Service Center.

Supporting quotations

Please have your original purchase receipt or proof of purchase (bill of sale or receipted invoice), this Device’s original date of purchase, place of purchase, and model/serial number ready.

The model/serial number information can be found on the back of the Device or from the ‘About’ menu in the TV settings.

Upon request, the original dated bill of sale must be presented as proof of purchase to Roku or to an Authorized Roku Service Center.

Qualifications & exceptions

• Proof of purchase may be a bill of sale or receipted invoice.
• The original dated bill of sale must be presented upon request to Roku or to an Authorized Roku Service Center.

Not stated here

• The document does not say what happens if the original dated bill of sale cannot be produced.

Legal Rights & Agreement Rules · Procedure

A representative troubleshoots first and Roku decides the means and location of service

Before Roku authorizes warranty service, a representative will attempt to troubleshoot the reported problem. If the device is then determined to need service under the limited warranty, Roku decides in its sole discretion how and where the service is performed.

Supporting quotations

Before authorizing warranty service, a representative will attempt to troubleshoot any problem reported with this Device.

If it is determined that this Device requires service under this Limited Warranty, the means and location for service will be determined by Roku in its sole discretion.

Qualifications & exceptions

• Troubleshooting happens before warranty service is authorized.
• The means and location of service are determined by Roku in its sole discretion.

Not stated here

• The document does not describe the troubleshooting steps or what happens if the purchaser declines them.

Legal Rights & Agreement Rules · Restriction or exception

Delivery, installation and setup adjustments are not covered

The warranty does not cover delivery, installation, and related adjustments or customer instruction. The Quick Start Guide supplied with the purchase is the stated source for installing, adjusting and operating the device, with additional information at go.roku.com/TV.

Supporting quotations

What this warranty does not cover:

Delivery, installation, and related adjustments or customer instruction.

The Quick Start Guide included with purchase describes how to install, adjust, and operate this Device.

Qualifications & exceptions

• Excludes delivery, installation, and related adjustments or customer instruction.

Legal Rights & Agreement Rules · Restriction or exception

Consumable components such as fuses, batteries or adhesive strips are excluded

Consumable components are outside the warranty. The document gives fuses, batteries, and adhesive strips as examples of those components.

Supporting quotations

Consumable components such as fuses, batteries, or adhesive strips.

Legal Rights & Agreement Rules · Restriction or exception

Shipping damage and damage from non-approved installation or uses are excluded

The warranty does not cover damage that occurs during shipping, delivery, or installation, nor damage that results from non-approved installation methods, applications, and uses of the device.

Supporting quotations

Damage that occurs during shipping, delivery, or installation.

Damage that results from non-approved installation methods, applications, and uses of this Device

Not stated here

• The document does not identify which installation methods or applications are approved.

Legal Rights & Agreement Rules · Restriction or exception

Damage from repairs or modifications done outside an Authorized Roku Service Center is excluded

The warranty does not cover damage caused by any repair or modification performed anywhere other than at an Authorized Roku Service Center.

Supporting quotations

Damage caused by any repair or modifications performed anywhere other than at an Authorized Roku Service Center.

Legal Rights & Agreement Rules · Restriction or exception

Signal reception problems and any expectation of uninterrupted operation are not covered

The warranty does not cover signal reception problems that are not caused by the device, and it does not cover uninterrupted or error-free operation of the device.

Supporting quotations

Signal reception problems not caused by this Device.

Uninterrupted or error-free operation of this Device.

Qualifications & exceptions

• Excludes signal reception problems not caused by this Device.
• Excludes uninterrupted or error-free operation of this Device.

Legal Rights & Agreement Rules · Restriction or exception

Accidents, misuse, power problems, unapproved parts and acts of nature are excluded

The warranty does not cover damage caused by accidents, misuse, abuse, neglect, normal wear and tear, mishandling, faulty installation, incorrect electrical voltage, power surges, failure to follow accompanying instructions, safety information or warnings, or by products, utilities, services, parts, accessories, applications, external wiring or connectors not supplied by Roku. It also does not cover damage caused by acts of nature or God, including earthquake, fire, flooding, or lightning.

Supporting quotations

Damage caused by accidents, misuse, abuse, neglect, normal wear and tear, mishandling, faulty installation, incorrect electrical voltage, power surges, failure to strictly follow any instructions, safety information, or warnings accompanying this Device, or by products, utilities, services, parts, accessories, applications, external wiring or connectors not supplied by Roku.

Damage caused by acts of nature or God, including but not limited to earthquake, fire, flooding, or lightning.

Qualifications & exceptions

• Excludes damage from accidents, misuse, abuse, neglect, normal wear and tear, mishandling, faulty installation, incorrect electrical voltage, power surges, or failure to follow the accompanying instructions, safety information or warnings.
• Excludes damage caused by products, utilities, services, parts, accessories, applications, external wiring or connectors not supplied by Roku.
• Excludes damage caused by acts of nature or God, including earthquake, fire, flooding, or lightning.

Legal Rights & Agreement Rules · Restriction or exception

Cosmetic damage, fixed-image marks and normal brightness aging are excluded

The warranty does not cover cosmetic damage, markings or images on the display that result from viewing fixed images, including certain 4:3 images on widescreen televisions or data or images in fixed screen locations from banners, video games, or certain broadcast networks, nor does it cover changes in brightness due to normal aging.

Supporting quotations

Cosmetic damage, markings or images on the Device’s display resulting from viewing fixed images (including but not limited to certain 4:3 images on wide screen televisions, or data or images in fixed screen locations from banners, video games, or certain broadcast networks), or changes in brightness due to normal aging.

Qualifications & exceptions

• Excludes cosmetic damage, markings or images on the display resulting from viewing fixed images.
• Examples given for fixed-image marks are certain 4:3 images on wide screen televisions and data or images in fixed screen locations from banners, video games, or certain broadcast networks.
• Excludes changes in brightness due to normal aging.

Legal Rights & Agreement Rules · Restriction or exception

Devices bought outside the U.S., sold used or refurbished, or with altered serial numbers are excluded

The warranty does not cover a device purchased outside the United States, a device in 'As-Is', 'Factory Reconditioned', 'Factory Re-Certified', or 'Refurbished' condition, a device purchased as a 'Used', 'Open Box', or 'Demo' device, or a device whose original product or serial numbers have been altered or removed. This concerns the condition and origin of the purchased device; the replacement remedy earlier in the document may still supply a refurbished or remanufactured device.

Supporting quotations

This Device, if purchased outside the United States, in “As-Is”, “Factory Reconditioned”, “Factory Re-Certified”, or “Refurbished” condition, or if purchased as a “Used,” “Open Box,” or “Demo” Device, or if this Device’s original product or serial numbers have been altered or removed.

Qualifications & exceptions

• Excludes a Device purchased outside the United States.
• Excludes a Device in “As-Is”, “Factory Reconditioned”, “Factory Re-Certified”, or “Refurbished” condition, or purchased as a “Used,” “Open Box,” or “Demo” Device.
• Excludes a Device whose original product or serial numbers have been altered or removed.

Not stated here

• The document does not define how each condition label is determined or how a purchaser can tell whether a device is 'Factory Reconditioned' rather than new.

Cross-references

• qualifies (model-proposed): Covers manufacturing defects in a new Roku brand television sold by an Authorized Dealer in the U.S. — The coverage card requires a device purchased and delivered new from an Authorized Dealer in the United States; this exclusion states the converse boundaries: a device bought outside the United States, sold in a used, open-box, demo, as-is or refurbished condition, or with altered serial numbers is not covered.
• contrast (model-proposed): Roku chooses between in-home repair, paying a service center, or replacing the television — A device purchased in refurbished, factory reconditioned or similar condition is excluded from coverage, while the replacement remedy may supply a new or refurbished / remanufactured device of equivalent value. The two provisions concern different devices: the condition of the device the purchaser bought, and the condition of the device Roku may provide as a remedy, so they are consistent rather than contradictory.

Legal Rights & Agreement Rules · Restriction or exception

Parts, labor and other costs to fix damage not caused by defective materials or workmanship are excluded

The warranty does not cover the parts, labor or other costs of repairing damage or issues that were not caused by defective materials or workmanship. This closes the list of what the warranty does not cover.

Supporting quotations

Parts, labor or other costs incurred to repair damage or issues not caused by defective materials or workmanship.

Legal Rights & Agreement Rules · Restriction or exception

No express warranties beyond those listed, and no implied warranty lasts past the express warranty period

Under the heading 'LIMITATION OF WARRANTY', Roku states that there are no express warranties other than those listed and described above, and that no warranties, express or implied, including implied warranties of merchantability or fitness for a particular purpose, apply after the express warranty periods stated above. No other verbal or written express warranty or guaranty given by any person or corporation about the device binds Roku.

Supporting quotations

LIMITATION OF WARRANTY

THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED AND DESCRIBED ABOVE, AND NO WARRANTIES WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL APPLY AFTER THE EXPRESS WARRANTY PERIODS STATED ABOVE, AND NO OTHER VERBAL OR WRITTEN EXPRESS WARRANTY OR GUARANTY GIVEN BY ANY PERSON OR CORPORATION WITH RESPECT TO THIS DEVICE SHALL BE BINDING ON ROKU.

Qualifications & exceptions

• No express warranties other than those listed and described above.
• No warranties, express or implied, including implied warranties of merchantability or fitness for a particular purpose, apply after the express warranty periods stated above.
• No other verbal or written express warranty or guaranty given by any person or corporation about this Device is binding on Roku.

Not stated here

• The paragraph does not name the express warranty periods; they are the periods stated earlier in this document.

Cross-references

• has exception (model-proposed): State law may override the limitations, and buyers keep other state-specific rights — The disclaimer ends implied warranties after the express warranty periods; the state-law paragraph says some states do not allow limitations on how long an implied warranty lasts, so that limitation may not apply to a given purchaser.

Legal Rights & Agreement Rules · Restriction or exception

The purchaser assumes risk of loss or injury not caused directly by Roku's negligence

Without limiting the preceding disclaimers, the purchaser assumes all risk and liability for loss, damage or injury to the purchaser, the purchaser's property, and other people and their property arising out of the use, misuse or inability to use the device, except where the loss is caused directly by Roku's negligence.

Supporting quotations

WITHOUT LIMITING THE FOREGOING, PURCHASER ASSUMES ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PURCHASER AND PURCHASER'S PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE USE, MISUSE OR INABILITY TO USE THIS DEVICE AND NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF ROKU.

Qualifications & exceptions

• Covers loss, damage or injury to the purchaser, the purchaser's property, and others and their property.
• Applies to loss arising out of the use, misuse or inability to use this Device.
• Exception: loss caused directly by the negligence of Roku.

Legal Rights & Agreement Rules · Restriction or exception

Warranty is limited to the original purchaser, non-transferable, the exclusive remedy, and governed by California law

The limited warranty does not extend to anyone other than the original purchaser of the device, is non-transferable, and states the purchaser's exclusive remedy. The disclaimer of warranties and the limited warranty are governed by the laws of the State of California.

Supporting quotations

THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THIS DEVICE, IS NONTRANSFERABLE AND STATES YOUR EXCLUSIVE REMEDY.

THIS DISCLAIMER OF WARRANTIES AND LIMITED WARRANTY ARE GOVERNED BY THE LAWS OF THE STATE OF CALIFORNIA.

Not stated here

• The document does not say how a state's own consumer law, acknowledged in the next paragraph, interacts with the California choice of law.

Legal Rights & Agreement Rules · Context

State law may override the limitations, and buyers keep other state-specific rights

The document notes that some states do not allow limitations on how long an implied warranty lasts, so the limitations or exclusions above may not apply to a given purchaser. Some states also do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so those limitations may not apply. The warranty gives specific legal rights, and purchasers may have other rights that vary from state to state.

Supporting quotations

How State Law relates to this warranty:

Some states do not allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

Qualifications & exceptions

• The savings clause applies only in states whose law does not allow such limitations or exclusions.
• It repeats that some States do not allow exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts.
• Other rights vary from State to State.

Not stated here

• The document does not identify which states limit these clauses or how a purchaser's state treats them.

Cross-references

• exception to (model-proposed): No express warranties beyond those listed, and no implied warranty lasts past the express warranty period — The disclaimer ends implied warranties after the express warranty periods; the state-law paragraph says some states do not allow limitations on how long an implied warranty lasts, so that limitation may not apply to a given purchaser.
• exception to (model-proposed): Roku excludes lost profits and incidental or consequential damages and caps recovery at the purchase price — The liability card excludes incidental and consequential damages and caps recovery at the purchase price; the state-law paragraph says some states do not allow the exclusion or limitation of incidental or consequential damages, so that exclusion or limitation may not apply to a given purchaser.