Roku Limited Warranty (Roku brand television wall mounts)
ROKU LIMITED WARRANTY TO ORIGINAL PURCHASER FOR ALL ROKU BRAND TELEVISION WALL MOUNTS
- Coverage reaches manufacturing defects in a new mount sold by an Authorized Dealer Legal Rights & Agreement Rules
What this warranty covers:
- This limited warranty covers manufacturing defects in materials and workmanship encountered in normal use of this Roku brand Wall Mount when purchased and delivered new, in the original carton to the original consumer purchaser, from an Authorized Dealer of Roku brand products in the United States and packaged with this warranty statement.
- Coverage reaches manufacturing defects in a new mount sold by an Authorized Dealer Legal Rights & Agreement Rules
How long this warranty applies after the original purchase of this Wall Mount:
- This limited warranty begins on the original date of purchase of this Wall Mount and is valid for one (1) year from the date of purchase for parts and labor.
- Parts and labor coverage lasts one year, and implied warranties end with it Legal Rights & Agreement Rules
What Roku will do:
- If this Wall Mount is found to have manufacturing defects in materials or workmanship during the limited warranty period described above, Roku may, at its sole discretion: (1) pay an Authorized Roku Service Center for labor and parts to repair this Wall Mount; or (2) replace this Wall Mount with a new or refurbished / remanufactured Wall Mount of equivalent value. The decision to repair or replace this Wall Mount will be made solely by Roku.
- Roku alone picks repair, service-center payment or replacement Legal Rights & Agreement Rules
- Warranty service can only be performed by an Authorized Roku Service Center and Roku may elect, at our option, to provide for transportation of our choice to and/or from an Authorized Roku Service Center. Otherwise, transportation to and from an Authorized Roku Service Center is the responsibility of the purchaser.
- Service happens only at an Authorized Roku Service Center, and shipping is usually the owner's Legal Rights & Agreement Rules
- Roku may repair or replace this Wall Mount, at our option, with new or reconditioned parts or products if found to have manufacturing defects in materials or workmanship during the limited warranty period specified above. All replaced parts and Wall Mounts become the property of Roku and must be returned to Roku. Replacement parts and Wall Mounts assume the remaining original warranty, or ninety (90) days, whichever is longer.
- Replaced parts belong to Roku, and a replacement reuses the leftover term or ninety days Legal Rights & Agreement Rules
How to get warranty service for this Wall Mount:
- PRE-AUTHORIZATION MUST BE OBTAINED BEFORE (1) SENDING ANY WALL MOUNT TO AN AUTHORIZED ROKU SERVICE CENTER, OR (2) OBTAINING ANY REPLACEMENT SERVICES.
- Nothing may be shipped and no replacement obtained before Roku pre-authorizes it Legal Rights & Agreement Rules
- To request pre-authorization to receive warranty service for this Wall Mount, the original purchaser must contact Roku for problem determination and service procedures by submitting a warranty service request at roku.com or by contacting Roku at support.roku.com/contactus.
- The original purchaser asks Roku for pre-authorization and problem diagnosis Legal Rights & Agreement Rules
- Please have your original purchase receipt or proof of purchase (bill of sale or receipted invoice), this Wall Mount’s original date of purchase, place of purchase, and model number ready. The model number can be found on the TV bracket. Upon request, the original dated bill of sale must be presented as proof of purchase to Roku or to an Authorized Roku Service Center.
- The owner must have the dated bill of sale and the bracket's model number ready Legal Rights & Agreement Rules
- Before authorizing warranty service, a representative will attempt to troubleshoot any problem reported with this Wall Mount. If it is determined that this Wall Mount requires service under this Limited Warranty, the means and location for service will be determined by Roku in its sole discretion.
- Roku troubleshoots first, then chooses how and where service happens Legal Rights & Agreement Rules
What this warranty does not cover:
- Delivery, installation, and related adjustments or customer instruction. The Installation Guide included with purchase describes how to install, adjust, and operate this Wall Mount. Additional information is available at go.roku.com/TV.
- Delivery, installation and customer instruction fall outside the warranty Legal Rights & Agreement Rules
- Damage that occurs during shipping, delivery, or installation.
- Shipping damage and damage from unapproved installation are both excluded Legal Rights & Agreement Rules
- Damage that results from non-approved installation methods and uses of this Wall Mount.
- Shipping damage and damage from unapproved installation are both excluded Legal Rights & Agreement Rules
- Damage caused by any repair or modifications performed anywhere other than at an Authorized Roku Service Center.
- Damage from repairs or modifications done elsewhere is excluded Legal Rights & Agreement Rules
- Damage caused by accidents, misuse, abuse, neglect, normal wear and tear, mishandling, faulty installation, failure to strictly follow any instructions, safety information, or warnings accompanying this Wall Mount, or by products, utilities, services, parts, accessories, applications, or hardware not supplied by Roku.
- Accidents, misuse, wear and parts Roku did not supply are excluded Legal Rights & Agreement Rules
- This Wall Mount, if purchased outside the United States, in “As-Is”, “Factory Reconditioned”, “Factory Re-Certified”, or “Refurbished” condition, or if purchased as a “Used,” “Open Box,” or “Demo” Wall Mount, or if this Wall Mount’s original model number has been altered or removed.
- Mounts bought abroad, sold used or refurbished, or relabelled are excluded Legal Rights & Agreement Rules
- Damage caused by acts of nature or God, including but not limited to earthquake, fire, flooding, or lightning.
- Earthquake, fire, flooding and lightning damage are excluded Legal Rights & Agreement Rules
- Parts, labor or other costs incurred to repair damage or issues not caused by defective materials or workmanship.
- Repair costs for problems outside the defect warranty fall on the owner Charges & Financial Obligations
LIMITATION OF WARRANTY
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED AND DESCRIBED ABOVE, AND NO WARRANTIES WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL APPLY AFTER THE EXPRESS WARRANTY PERIODS STATED ABOVE, AND NO OTHER VERBAL OR WRITTEN EXPRESS WARRANTY OR GUARANTY GIVEN BY ANY PERSON OR CORPORATION WITH RESPECT TO THIS WALL MOUNT SHALL BE BINDING ON ROKU. ROKU SHALL NOT BE LIABLE FOR LOSS OF REVENUE OR PROFITS, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE, OR INABILITY TO USE THIS WALL MOUNT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF ROKU HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST ROKU BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE WALL MOUNT SOLD BY ROKU AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, PURCHASER ASSUMES ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PURCHASER AND PURCHASER'S PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE USE, MISUSE OR INABILITY TO USE THIS WALL MOUNT AND NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF ROKU. THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THIS WALL MOUNT, IS NONTRANSFERABLE AND STATES YOUR EXCLUSIVE REMEDY. THIS DISCLAIMER OF WARRANTIES AND LIMITED WARRANTY ARE GOVERNED BY THE LAWS OF THE STATE OF CALIFORNIA.
- Parts and labor coverage lasts one year, and implied warranties end with it Legal Rights & Agreement Rules
- Roku alone picks repair, service-center payment or replacement Legal Rights & Agreement Rules
- Only the listed warranties bind Roku, and nobody else can add one Legal Rights & Agreement Rules
- Lost profits, unrealized savings and consequential damages are not recoverable Legal Rights & Agreement Rules
- The purchaser carries the risk of property damage and injury, apart from Roku's own negligence Legal Rights & Agreement Rules
- The warranty is the original purchaser's exclusive remedy and cannot be transferred Legal Rights & Agreement Rules
- California law governs the disclaimer and the limited warranty Legal Rights & Agreement Rules
How State Law relates to this warranty:
Some states do not allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
- Parts and labor coverage lasts one year, and implied warranties end with it Legal Rights & Agreement Rules
- State law can displace the damage exclusions, and other rights may remain Legal Rights & Agreement Rules
Roku, Inc. | 1173 Coleman Ave, San Jose, CA 95110
- The warrantor is Roku, Inc. of San Jose, California Legal Rights & Agreement Rules