Roku Limited Warranty (Roku brand television wall mounts)

Legal Rights & Agreement Rules · Company commitment

Coverage reaches manufacturing defects in a new mount sold by an Authorized Dealer

Roku warrants Roku brand television wall mounts against manufacturing defects in materials and workmanship that appear in normal use. That promise is conditioned on the mount being purchased and delivered new, in its original carton, to the original consumer purchaser, from an Authorized Dealer of Roku brand products in the United States, and packaged with this warranty statement. Each condition narrows who and what is covered: a new mount, the original consumer purchaser, an Authorized Dealer sale inside the United States, and the warranty statement in the box.

Supporting quotations

ROKU LIMITED WARRANTY TO ORIGINAL PURCHASER FOR ALL ROKU BRAND TELEVISION WALL MOUNTS

covers manufacturing defects in materials and workmanship encountered in normal use of this Roku brand Wall Mount

when purchased and delivered new, in the original carton to the original consumer purchaser, from an Authorized Dealer of Roku brand products in the United States and packaged with this warranty statement.

Qualifications & exceptions

• manufacturing defects in materials and workmanship encountered in normal use of this Roku brand Wall Mount
• when purchased and delivered new, in the original carton to the original consumer purchaser
• from an Authorized Dealer of Roku brand products in the United States and packaged with this warranty statement.

Not stated here

• The document does not define “Authorized Dealer” or name any dealer, so whether a particular seller qualifies is not stated in this text.

Cross-references

• narrowed by (model-proposed): Mounts bought abroad, sold used or refurbished, or relabelled are excluded — The purchase-condition item removes from coverage mounts bought outside the United States or in used, refurbished, open-box or demo condition, and mounts whose model number was altered or removed, narrowing the class of new mounts the coverage sentence describes.

Legal Rights & Agreement Rules · Company commitment

Parts and labor coverage lasts one year, and implied warranties end with it

The limited warranty begins on the original purchase date and stays valid for one (1) year, covering parts and labor. The limitation section then states that no express or implied warranty, including merchantability or fitness for a particular purpose, applies after the express warranty periods, so an implied-warranty claim ends when the year ends. The state-law section adds that some states do not allow limits on how long an implied warranty lasts, so that cut-off may not apply to a purchaser there.

Supporting quotations

valid for one (1) year from the date of purchase for parts and labor

SHALL APPLY AFTER THE EXPRESS WARRANTY PERIODS STATED ABOVE

Some states do not allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you.

Qualifications & exceptions

• valid for one (1) year from the date of purchase for parts and labor
• NO WARRANTIES WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL APPLY AFTER THE EXPRESS WARRANTY PERIODS STATED ABOVE
• Some states do not allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you.

Not stated here

• The document gives no separate start date for delivery or installation; it measures the period only from the original date of purchase.

Legal Rights & Agreement Rules · Company commitment

Roku alone picks repair, service-center payment or replacement

When a covered defect appears during the warranty period, Roku may at its sole discretion pay an Authorized Roku Service Center for the labor and parts to repair the mount, or replace the mount with a new or refurbished / remanufactured mount of equivalent value. The document states that the decision to repair or replace is made solely by Roku, so the purchaser does not choose between those outcomes. The limitation section caps any recovery against Roku at the mount's purchase price.

Supporting quotations

Roku may, at its sole discretion: (1) pay an Authorized Roku Service Center for labor and parts to repair this Wall Mount

replace this Wall Mount with a new or refurbished / remanufactured Wall Mount of equivalent value.

The decision to repair or replace this Wall Mount will be made solely by Roku.

NOR SHALL RECOVERY OF ANY KIND AGAINST ROKU BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE WALL MOUNT SOLD BY ROKU AND CAUSING THE ALLEGED DAMAGE.

Qualifications & exceptions

• If this Wall Mount is found to have manufacturing defects in materials or workmanship during the limited warranty period described above
• Roku may, at its sole discretion
• replace this Wall Mount with a new or refurbished / remanufactured Wall Mount of equivalent value.

Not stated here

• The document does not say how equivalent value is measured or who measures it.

Cross-references

• qualified by (model-proposed): The warranty is the original purchaser's exclusive remedy and cannot be transferred — The repair-or-replace choice sits inside the exclusive remedy: the limitation section confines the warranty to the original purchaser, makes it non-transferable and states that this remedy is the only one the warranty provides.

Legal Rights & Agreement Rules · Procedure

Service happens only at an Authorized Roku Service Center, and shipping is usually the owner's

Warranty service can be performed only by an Authorized Roku Service Center. Roku may elect, at its option, to provide transportation of its choice to or from that center. Where it does not, transportation to and from the center is the purchaser's responsibility.

Supporting quotations

Warranty service can only be performed by an Authorized Roku Service Center

Roku may elect, at our option, to provide for transportation of our choice to and/or from an Authorized Roku Service Center.

Otherwise, transportation to and from an Authorized Roku Service Center is the responsibility of the purchaser.

Qualifications & exceptions

• Warranty service can only be performed by an Authorized Roku Service Center
• Roku may elect, at our option, to provide for transportation of our choice

Not stated here

• The document does not say how a purchaser learns whether Roku will provide transportation for a particular claim.

Legal Rights & Agreement Rules · Company practice

Replaced parts belong to Roku, and a replacement reuses the leftover term or ninety days

Roku may repair or replace the mount with new or reconditioned parts or products when a covered defect appears in the warranty period. Whatever is replaced becomes Roku's property and must be returned to Roku. Replacement parts and mounts carry the rest of the original warranty or ninety (90) days, whichever is longer, so a replacement does not restart a fresh one-year term.

Supporting quotations

Roku may repair or replace this Wall Mount, at our option, with new or reconditioned parts or products if found to have manufacturing defects in materials or workmanship during the limited warranty period specified above.

All replaced parts and Wall Mounts become the property of Roku and must be returned to Roku.

Replacement parts and Wall Mounts assume the remaining original warranty, or ninety (90) days, whichever is longer.

Qualifications & exceptions

• with new or reconditioned parts or products
• All replaced parts and Wall Mounts become the property of Roku and must be returned to Roku.
• Replacement parts and Wall Mounts assume the remaining original warranty, or ninety (90) days, whichever is longer.

Not stated here

• The document does not say who pays for returning the replaced parts or mount.

Cross-references

• contrast (model-proposed): Mounts bought abroad, sold used or refurbished, or relabelled are excluded — Roku may supply a reconditioned or refurbished replacement mount during service, yet a mount bought in reconditioned or refurbished condition is excluded. The rules act at different points: the purchase condition decides whether the warranty starts at all, while the repair term decides what Roku may hand back once a covered claim exists.

Legal Rights & Agreement Rules · Procedure

Nothing may be shipped and no replacement obtained before Roku pre-authorizes it

The document requires pre-authorization before the owner sends any wall mount to an Authorized Roku Service Center or obtains any replacement services. Because the requirement is stated in capitals and covers both routes, it reads as a step that must come first in any warranty claim.

Supporting quotations

PRE-AUTHORIZATION MUST BE OBTAINED BEFORE (1) SENDING ANY WALL MOUNT TO AN AUTHORIZED ROKU SERVICE CENTER, OR (2) OBTAINING ANY REPLACEMENT SERVICES.

Qualifications & exceptions

• PRE-AUTHORIZATION MUST BE OBTAINED BEFORE (1) SENDING ANY WALL MOUNT TO AN AUTHORIZED ROKU SERVICE CENTER, OR (2) OBTAINING ANY REPLACEMENT SERVICES.

Not stated here

• The document does not state what happens to a claim, or to the cost of unauthorized work, if service is arranged without pre-authorization.

Cross-references

• qualified by (model-proposed): Roku troubleshoots first, then chooses how and where service happens — Pre-authorization is not granted on request alone: before authorizing warranty service a representative first attempts to troubleshoot the reported problem, and Roku then determines the means and location of service.

Legal Rights & Agreement Rules · Procedure

The original purchaser asks Roku for pre-authorization and problem diagnosis

To receive pre-authorization, the original purchaser must contact Roku for problem determination and service procedures, either by submitting a warranty service request at roku.com or by contacting Roku at support.roku.com/contactus. The request is placed by the original purchaser, not by a later owner of the mount.

Supporting quotations

the original purchaser must contact Roku for problem determination and service procedures by submitting a warranty service request at roku.com or by contacting Roku at

Qualifications & exceptions

• the original purchaser must contact Roku for problem determination and service procedures

Not stated here

• The Roku web pages those addresses lead to are separate from this document, so their content is not described here.

Legal Rights & Agreement Rules · Procedure

The owner must have the dated bill of sale and the bracket's model number ready

A service request asks the purchaser to have the original purchase receipt or proof of purchase (bill of sale or receipted invoice), the mount's original purchase date, place of purchase and model number ready. The model number is on the TV bracket. On request, the original dated bill of sale must be presented to Roku or to an Authorized Roku Service Center as proof of purchase.

Supporting quotations

Please have your original purchase receipt or proof of purchase (bill of sale or receipted invoice), this Wall Mount’s original date of purchase, place of purchase, and model number ready.

The model number can be found on the TV bracket.

Upon request, the original dated bill of sale must be presented as proof of purchase to Roku or to an Authorized Roku Service Center.

Qualifications & exceptions

• Upon request, the original dated bill of sale must be presented as proof of purchase
• The model number can be found on the TV bracket.

Not stated here

• The document does not say what follows if the receipt or bill of sale cannot be produced.

Legal Rights & Agreement Rules · Procedure

Roku troubleshoots first, then chooses how and where service happens

Before Roku authorizes warranty service, a representative attempts to troubleshoot the reported problem with the mount. If the mount then needs service under the Limited Warranty, Roku determines the means and location of that service in its sole discretion.

Supporting quotations

Before authorizing warranty service, a representative will attempt to troubleshoot any problem reported with this Wall Mount.

the means and location for service will be determined by Roku in its sole discretion.

Qualifications & exceptions

• Before authorizing warranty service, a representative will attempt to troubleshoot any problem reported with this Wall Mount.

Not stated here

• The document does not describe the troubleshooting step further, or what happens if it fails to identify the problem.

Cross-references

• qualifies (model-proposed): Nothing may be shipped and no replacement obtained before Roku pre-authorizes it — Pre-authorization is not granted on request alone: before authorizing warranty service a representative first attempts to troubleshoot the reported problem, and Roku then determines the means and location of service.

Legal Rights & Agreement Rules · Restriction or exception

Delivery, installation and customer instruction fall outside the warranty

The warranty does not cover delivery, installation, related adjustments or customer instruction. For those tasks the document points to the Installation Guide packed with the mount, which it says describes how to install, adjust and operate it, and to an online page.

Supporting quotations

Delivery, installation, and related adjustments or customer instruction.

The Installation Guide included with purchase describes how to install, adjust, and operate this Wall Mount.

Qualifications & exceptions

• Delivery, installation, and related adjustments or customer instruction.

Not stated here

• The Installation Guide and the go.roku.com/TV page are separate documents whose text is not supplied here, so what they say about installation is outside this analysis.

Legal Rights & Agreement Rules · Restriction or exception

Shipping damage and damage from unapproved installation are both excluded

Two exclusions in the list cover installation trouble: damage that occurs during shipping, delivery or installation, and damage that results from non-approved installation methods and uses of the mount. The first turns on when the damage happened, the second on how the mount was installed or used.

Supporting quotations

Damage that occurs during shipping, delivery, or installation.

Damage that results from non-approved installation methods and uses of this Wall Mount.

Qualifications & exceptions

• Damage that occurs during shipping, delivery, or installation.
• Damage that results from non-approved installation methods and uses of this Wall Mount.

Not stated here

• The document does not say which installation methods are approved, or who decides that question.

Legal Rights & Agreement Rules · Restriction or exception

Damage from repairs or modifications done elsewhere is excluded

The warranty excludes damage caused by any repair or modification performed anywhere other than at an Authorized Roku Service Center. The exclusion is written to cover the damage that such outside work causes.

Supporting quotations

Damage caused by any repair or modifications performed anywhere other than at an Authorized Roku Service Center.

Qualifications & exceptions

• performed anywhere other than at an Authorized Roku Service Center

Legal Rights & Agreement Rules · Restriction or exception

Accidents, misuse, wear and parts Roku did not supply are excluded

The exclusion list reaches damage caused by accidents, misuse, abuse, neglect, normal wear and tear, mishandling, faulty installation, or a failure to strictly follow the instructions, safety information or warnings supplied with the mount. It also reaches damage caused by products, utilities, services, parts, accessories, applications or hardware that Roku did not supply.

Supporting quotations

Damage caused by accidents, misuse, abuse, neglect, normal wear and tear, mishandling, faulty installation

failure to strictly follow any instructions, safety information, or warnings accompanying this Wall Mount

or by products, utilities, services, parts, accessories, applications, or hardware not supplied by Roku.

Qualifications & exceptions

• failure to strictly follow any instructions, safety information, or warnings accompanying this Wall Mount
• products, utilities, services, parts, accessories, applications, or hardware not supplied by Roku

Not stated here

• The document does not define normal wear and tear or say how misuse is established.

Legal Rights & Agreement Rules · Restriction or exception

Mounts bought abroad, sold used or refurbished, or relabelled are excluded

One item in the exclusion list names the mount itself rather than damage to it: a mount purchased outside the United States, purchased in “As-Is”, “Factory Reconditioned”, “Factory Re-Certified” or “Refurbished” condition, purchased as a “Used,” “Open Box” or “Demo” mount, or whose original model number has been altered or removed. The item is written as a fragment without a verb, so what it does to coverage is read from its place in the list under the heading that introduces what the warranty does not cover.

Supporting quotations

This Wall Mount, if purchased outside the United States, in “As-Is”, “Factory Reconditioned”, “Factory Re-Certified”, or “Refurbished” condition, or if purchased as a “Used,” “Open Box,” or “Demo” Wall Mount, or if this Wall Mount’s original model number has been altered or removed.

Qualifications & exceptions

• if purchased outside the United States
• in “As-Is”, “Factory Reconditioned”, “Factory Re-Certified”, or “Refurbished” condition, or if purchased as a “Used,” “Open Box,” or “Demo” Wall Mount
• if this Wall Mount’s original model number has been altered or removed

Not stated here

• The item states no predicate of its own, and the document does not repeat that such a mount is not covered in that sentence; the reading above comes from the list heading.
• The document does not say whether a mount bought new and later resold falls in this item.

Cross-references

• narrows (model-proposed): Coverage reaches manufacturing defects in a new mount sold by an Authorized Dealer — The purchase-condition item removes from coverage mounts bought outside the United States or in used, refurbished, open-box or demo condition, and mounts whose model number was altered or removed, narrowing the class of new mounts the coverage sentence describes.
• contrast (model-proposed): Replaced parts belong to Roku, and a replacement reuses the leftover term or ninety days — Roku may supply a reconditioned or refurbished replacement mount during service, yet a mount bought in reconditioned or refurbished condition is excluded. The rules act at different points: the purchase condition decides whether the warranty starts at all, while the repair term decides what Roku may hand back once a covered claim exists.

Legal Rights & Agreement Rules · Restriction or exception

Earthquake, fire, flooding and lightning damage are excluded

Damage caused by acts of nature or God is excluded, with earthquake, fire, flooding and lightning named as examples. The list is introduced by “including but not limited to”, so it covers other natural events as well.

Supporting quotations

Damage caused by acts of nature or God, including but not limited to earthquake, fire, flooding, or lightning.

Qualifications & exceptions

• including but not limited to earthquake, fire, flooding, or lightning

Charges & Financial Obligations · Restriction or exception

Repair costs for problems outside the defect warranty fall on the owner

Parts, labor and other costs incurred to repair damage or issues not caused by defective materials or workmanship are excluded. The coverage sentence reaches manufacturing defects in materials and workmanship only, so a repair bill for another problem falls outside what this warranty covers.

Supporting quotations

Parts, labor or other costs incurred to repair damage or issues not caused by defective materials or workmanship.

Qualifications & exceptions

• not caused by defective materials or workmanship

Legal Rights & Agreement Rules · Restriction or exception

Only the listed warranties bind Roku, and nobody else can add one

The document says there are no express warranties other than those listed and described above. It adds that no verbal or written express warranty or guarantee given by any person or corporation about the mount binds Roku, so a seller's or installer's assurance carries no weight against the warrantor.

Supporting quotations

THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED AND DESCRIBED ABOVE

AND NO OTHER VERBAL OR WRITTEN EXPRESS WARRANTY OR GUARANTY GIVEN BY ANY PERSON OR CORPORATION WITH RESPECT TO THIS WALL MOUNT SHALL BE BINDING ON ROKU.

Qualifications & exceptions

• THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED AND DESCRIBED ABOVE
• GIVEN BY ANY PERSON OR CORPORATION WITH RESPECT TO THIS WALL MOUNT

Not stated here

• The document does not say how a purchaser would enforce an assurance that a dealer gives separately from this warranty.

Legal Rights & Agreement Rules · Restriction or exception

Lost profits, unrealized savings and consequential damages are not recoverable

Roku disclaims liability for loss of revenue or profits, failure to realize savings or other benefits, and any other special, incidental or consequential damages caused by use, misuse or inability to use the mount. The disclaimer holds regardless of the legal theory the claim rests on, and even where Roku had been told such damages were possible.

Supporting quotations

ROKU SHALL NOT BE LIABLE FOR LOSS OF REVENUE OR PROFITS, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE, OR INABILITY TO USE THIS WALL MOUNT

REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF ROKU HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Qualifications & exceptions

• CAUSED BY THE USE, MISUSE, OR INABILITY TO USE THIS WALL MOUNT
• REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF ROKU HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Cross-references

• qualified by (model-proposed): State law can displace the damage exclusions, and other rights may remain — The disclaimer of incidental and consequential damages yields where state law does not allow that exclusion, so the state-law carve-out limits how far the liability disclaimer reaches for a purchaser in such a state.

Legal Rights & Agreement Rules · Restriction or exception

The purchaser carries the risk of property damage and injury, apart from Roku's own negligence

The purchaser assumes all risk and liability for loss, damage or injury to the purchaser, to the purchaser's property, and to other people and their property arising out of use, misuse or inability to use the mount. That assumption stops where the loss is caused directly by Roku's negligence.

Supporting quotations

PURCHASER ASSUMES ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PURCHASER AND PURCHASER'S PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE USE, MISUSE OR INABILITY TO USE THIS WALL MOUNT AND NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF ROKU.

Qualifications & exceptions

• ARISING OUT OF THE USE, MISUSE OR INABILITY TO USE THIS WALL MOUNT
• NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF ROKU

Not stated here

• The document does not say who must show that a loss was or was not caused directly by Roku's negligence.

Legal Rights & Agreement Rules · Restriction or exception

The warranty is the original purchaser's exclusive remedy and cannot be transferred

The limited warranty extends only to the original purchaser of the mount, is non-transferable, and is stated to be the purchaser's exclusive remedy. A later owner of the same mount therefore stands outside the promise, and the repair-or-replace remedy is presented as the only one the warranty provides.

Supporting quotations

THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THIS WALL MOUNT, IS NONTRANSFERABLE AND STATES YOUR EXCLUSIVE REMEDY.

Qualifications & exceptions

• SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THIS WALL MOUNT
• IS NONTRANSFERABLE AND STATES YOUR EXCLUSIVE REMEDY

Cross-references

• qualifies (model-proposed): Roku alone picks repair, service-center payment or replacement — The repair-or-replace choice sits inside the exclusive remedy: the limitation section confines the warranty to the original purchaser, makes it non-transferable and states that this remedy is the only one the warranty provides.

Legal Rights & Agreement Rules · Context

California law governs the disclaimer and the limited warranty

The document states that its disclaimer of warranties and the limited warranty are governed by the laws of the State of California. That choice sits alongside the separate section acknowledging that state law can override some of these limits, and the document does not say how the two are reconciled for a purchaser in another state.

Supporting quotations

THIS DISCLAIMER OF WARRANTIES AND LIMITED WARRANTY ARE GOVERNED BY THE LAWS OF THE STATE OF CALIFORNIA.

Qualifications & exceptions

• ARE GOVERNED BY THE LAWS OF THE STATE OF CALIFORNIA

Not stated here

• The document does not state which state law applies to a purchaser who bought and uses the mount elsewhere, beyond this California choice.

Legal Rights & Agreement Rules · User right or choice

State law can displace the damage exclusions, and other rights may remain

The document acknowledges that some states do not allow the exclusion or limitation of incidental or consequential damages, so that exclusion may not apply to a purchaser there. It also says the warranty gives specific legal rights and that other rights vary from state to state, which leaves room for state consumer law beyond these terms.

Supporting quotations

Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

Qualifications & exceptions

• Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
• you may also have other rights which vary from State to State

Not stated here

• The document does not identify which states' law differs, or what those other rights are.

Cross-references

• qualifies (model-proposed): Lost profits, unrealized savings and consequential damages are not recoverable — The disclaimer of incidental and consequential damages yields where state law does not allow that exclusion, so the state-law carve-out limits how far the liability disclaimer reaches for a purchaser in such a state.

Legal Rights & Agreement Rules · Context

The warrantor is Roku, Inc. of San Jose, California

The document closes with the warrantor's name and postal address: Roku, Inc., 1173 Coleman Ave, San Jose, CA 95110. Nothing else on the page identifies a different entity or a service address for claims.

Supporting quotations

Roku, Inc. | 1173 Coleman Ave, San Jose, CA 95110

Not stated here

• The document gives no telephone number, email address or postal claims address beyond this company address and the two website routes named earlier.