Streaming needs an internet connection and you pay any data charges
Reaching streaming content on a Roku product requires an internet connection, and data charges may apply to access and/or stream content depending on your data plan; paying them is your responsibility. Connection and carrier cost therefore sit with the user. Display quality also varies by device and is affected by many factors including your internet speeds, Wi-Fi strength and location, so these terms promise no particular picture quality.
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Access to streaming content on your Roku products requires an internet connection.
Data charges may apply to access and/or stream content to your Roku device, depending on your data plan, which is your responsibility to pay.
The display quality of streaming content can vary by device and is affected by many factors, including your internet speeds, Wi-Fi strength, and location.
Qualifications & exceptions
Whether charges arise depends on your data plan.
No particular display quality is promised: quality "can vary by device" with internet speed, Wi-Fi strength and location among the listed factors.
Charges & Financial Obligations · Restriction or exception
Buying through your account requires a payment method kept on file
To make purchases with your Roku account you must give Roku a valid method of payment, which it keeps on file, and supply certain payment information to complete the order. The information required and the payment methods available vary by country, and the Privacy Policy is named as the place describing what payment information is collected and how it is used. Keeping a payment method on file is a condition of purchasing, and its details are not fixed across countries.
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To make purchases using your Roku account, you will need to provide us with a valid method of payment, which we will keep on file.
You will need to supply us with certain payment information to complete the order.
The required payment information and payments methods available vary based on your country.
Go to our Privacy Policy for more information on the payment information we collect and how it is used.
Qualifications & exceptions
What you must supply, and which payment methods exist, vary based on your country.
The payment method is kept on file, not re-entered for each order.
Payment-information handling is described in the linked Privacy Policy rather than in these terms.
Not stated here
The Privacy Policy text is not part of this source, so what payment information Roku collects and how it is used is not stated here.
Charges & Financial Obligations · Company practice
Purchases are charged to the stored method and may create a temporary hold
Purchases are charged to the payment method on file, which you can update or change at any time through your Roku account. For some purchases, such as a subscription with a free trial period, a temporary authorization hold may appear on your payment method for a period of time. Users should therefore expect holds that are not yet charges, and they can swap the stored method at any time.
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Purchases will be charged to your payment method on file, which you can update (or change) at any time through your Roku account.
For some purchases (such as a subscription with a free trial period), a temporary authorization hold may appear on your payment method for a period of time.
Qualifications & exceptions
The hold is described as appearing for some purchases, the given example being a subscription with a free trial period.
Changing or updating the payment method is available at any time through the account.
Not stated here
How long a temporary authorization hold lasts is not stated.
Charges & Financial Obligations · Restriction or exception
Purchases are prepaid and you owe the charges and any bank fees they trigger
All purchases are paid in advance. You are responsible for all charges made by you or through your Roku account, and also for any over-limit, non-sufficient funds, or other overdraft fees your payment method may charge you as a result. Costs that a declined or overdrawn payment method generates therefore fall on the user, not Roku.
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All purchases are paid in advance (pre-paid).
You are responsible for all charges that are made by you or through your Roku account.
You are responsible for any over-limit, non-sufficient funds, or other overdraft fees that your payment method may charge you as a result.
Qualifications & exceptions
Payment is taken in advance, described as pre-paid.
Responsibility covers charges made by you or through your Roku account, reaching purchases made by others using the account.
Charges & Financial Obligations · Restriction or exception
A declined payment can be retried, or content access suspended
Roku reserves the right to re-submit a purchase transaction if your payment method is declined, or to suspend your access to content for which payment has not been received. A failed charge therefore does not end the matter: Roku may try again, withhold access, or both.
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Supporting quotations
We reserve the right to re-submit a purchase transaction if your payment method is declined or suspend your access to the content for which payment has not been received.
Qualifications & exceptions
Retry applies to a purchase transaction whose payment method was declined.
Suspension is of access to the specific content for which payment was not received.
Not stated here
How many retries occur, or how long access stays suspended, is not stated.
A free trial needs a payment method and must be cancelled before it ends
A subscription may start with a free trial or include a promotional offer, and the offer terms may vary by content provider and are specified in the offer. To sign up for a free trial you must provide a valid payment method, and if the subscription includes a trial you must cancel before the trial period ends to avoid being charged. Notice before the trial ends is not promised, and cancellation ultimately remains the user's responsibility.
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In some cases, your subscription may start with a free trial or include a promotional offer.
The terms of the subscription offer and/or free trial may vary by content provider (and will be specified in the offer).
If your subscription includes a free trial, you must cancel the subscription before the trial period ends to avoid being charged.
To sign up for a free trial you must provide a valid payment method (a temporary authorization hold may appear on your payment method during this time).
You may (or may not) be notified that your free trial is about to end; however, it is ultimately your responsibility to cancel a free trial before it ends (to avoid any charges).
Qualifications & exceptions
Trial and promotional terms vary by content provider and are specified in the offer.
You may or may not be told the trial is ending; cancelling in time stays your responsibility.
A temporary authorization hold may appear on the payment method during the trial.
Not stated here
Whether Roku notifies any given user, and how cancellation is carried out for provider-managed trials, is not stated.
Charges & Financial Obligations · Restriction or exception
Promotional offers can be restricted, changed or cancelled without notice
Some promotional offers are for new subscribers only, offers including free trials are subject to change and may be cancelled at any time without notice, and further restrictions may apply such as content being reachable only within The Roku Channel, only on Roku devices, or only in certain geographic locations; those restrictions are to be provided in the offer terms.
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Certain promotional offers are available for new subscribers only.
Promotional offers (including free trials) are subject to change and may be canceled at any time without notice.
Certain restrictions may apply to promotional offers (such as content may be accessible only within The Roku Channel, only on Roku devices, or only in certain geographic locations), which will be provided in the offer terms.
Qualifications & exceptions
Certain offers are limited to new subscribers only.
Change or cancellation of an offer may happen at any time without notice.
Named possible restrictions are The Roku Channel only, Roku devices only, or certain geographic locations only.
Not stated here
The offer terms that carry these restrictions are not part of this source.
Charges & Financial Obligations · Company practice
Recurring subscriptions renew automatically until you cancel
Recurring subscriptions renew automatically until cancelled, and you must cancel before the subscription renews to avoid being billed the next term's fees. Billing therefore continues by default and stops only on cancellation made before the renewal date.
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Supporting quotations
Recurring subscriptions will automatically renew until you cancel.
You must cancel your subscription before it renews to avoid the billing of the next subscription term
Qualifications & exceptions
Renewal is automatic and continues until cancellation.
Cancellation must come before renewal to avoid the next term's charges.
Not stated here
How far ahead of renewal a cancellation must be made is not stated.
qualified by (model-proposed): Cancelling mid-term keeps access to the end but gives no partial refund — The cancellation rules qualify automatic renewal: cancelling before renewal stops the next charge, while cancelling mid-term leaves access running to the end of the paid period with no partial refund.
Charges & Financial Obligations · Procedure
Cancelling mid-term keeps access to the end but gives no partial refund
No refunds are given for partial term cancellations. If you cancel before the subscription period ends, the subscription and access to its content continue until the end of that period, and it does not renew in that case. Managing or cancelling a subscription is pointed to at support.
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No refunds are given for partial term cancellations.
If you cancel a subscription before the subscription period ends, your subscription (and your access to its content) will continue until the subscription period ends (it will not automatically renew in this case).
Qualifications & exceptions
The no-refund rule is stated for partial term cancellations only.
Access runs to the end of the already-paid period after cancellation.
A cancelled subscription does not renew again.
Not stated here
Whether any refund route exists outside a partial term cancellation is not addressed here.
Cross-references
qualifies (model-proposed): Recurring subscriptions renew automatically until you cancel — The cancellation rules qualify automatic renewal: cancelling before renewal stops the next charge, while cancelling mid-term leaves access running to the end of the paid period with no partial refund.
Charges & Financial Obligations · Company practice
Roku-managed subscriptions may share one billing date and prorate
For subscriptions that Roku manages directly, Roku may set all your subscriptions to the same billing cycle, and the first billing period of additional subscriptions may be prorated to the same billing date as your current subscriptions. Subscriptions Roku does not manage directly are outside this statement.
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Supporting quotations
For subscriptions that Roku manages directly, we may set your subscriptions so that they all have the same billing cycle and the first billing period for additional subscriptions may be prorated to the same billing date as your current subscription(s).
Qualifications & exceptions
Applies only to subscriptions Roku manages directly.
Alignment and prorating are described as things Roku may do, at its option.
Not stated here
Which subscriptions Roku manages directly is not listed in this source.
Charges & Financial Obligations · Restriction or exception
On-demand and pay-per-view purchases cannot be cancelled or refunded
Purchases of on-demand and pay-per-view content are non-cancellable and non-refundable, and may also carry additional terms and conditions. Buying one-off content therefore gives no change of mind.
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Purchases of on-demand and pay-per-view content are non-cancellable and non-refundable and may be subject to additional terms and conditions.
Qualifications & exceptions
The rule names on-demand and pay-per-view content specifically.
Such purchases may also be subject to additional terms not supplied here.
Not stated here
What those additional terms contain is not stated.
Charges & Financial Obligations · Restriction or exception
Sales or use tax may apply and is yours to pay unless included
A purchase may be subject to sales or use tax, with the amount and type depending on what was bought and the tax rules where it is sold; a separate tax would be stated in the offer terms. Paying applicable taxes is your responsibility unless the tax is included in the purchase price. Pricing also excludes any data charges or internet access needed to reach the content or use the products.
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Your purchase may be subject to sales or use tax.
The amount and type of tax applicable to your purchase will depend on what was purchased and the applicable tax rules (where the product or service is sold).
You are responsible for paying the taxes that are applicable to your transactions (unless it is included in the purchase price).
Pricing does not include any data charges or internet access that may be required to access the content and/or use the products.
Qualifications & exceptions
Tax depends on what was purchased and the rules where the product or service is sold.
Responsibility to pay is removed only where tax is included in the purchase price.
Price excludes data charges and internet access.
Not stated here
Which purchases actually carry tax in a given place is not listed here.
Charges & Financial Obligations · Restriction or exception
Promotional credits carry their own supplemental terms
Any promotional credits given to you by Roku or its affiliates are subject to supplemental terms and conditions, which are linked rather than set out here. Credits therefore come with conditions the account terms themselves do not state.