Questions not answered on the page go to Customer Care by web, app, phone or mail
For questions or concerns the page does not address, customers can contact T-Mobile Customer Care through T-Mobile.com, the T-Life app, by calling 1-800-937-8997 or 611 from the device, or by writing to T-Mobile Customer Relations in Albuquerque, NM. Puerto Rico customers must send written notices to a separate Guaynabo, Puerto Rico address, marked for the Customer Care Manager.
Details
Who
T-Mobile Customer Care department
Where
Puerto Rico customers must direct written notices to the Guaynabo, Puerto Rico address
Supporting quotations
For questions or concerns not addressed here, please contact our Customer Care department at
by calling 1-800-937-8997 or 611 from your device, or by writing to: T-Mobile Customer Relations, P.O. Box 37380, Albuquerque, NM 87176-7380. Puerto Rico customers must direct written notices to: T-Mobile Customer Relations, B7 Tabonuco Street, Suite 700, Guaynabo, Puerto Rico 00968-3349, Attn: Customer Care Manager.
Qualifications & exceptions
Puerto Rico customers must direct written notices to the Guaynabo, Puerto Rico address rather than the Albuquerque address.
Account & Service Control · Company commitment
Broadband Labels give price, fees and speeds for plans currently offered to new customers
T-Mobile provides Broadband Labels for the plans it currently offers to new consumer and small business customers with data access to all, or substantially all, of the internet. The labels contain information such as price, fees and data speeds, and can be found where customers shop for plans: the plans page, on the phone or at a retail store. Label data for active plans can be exported through a download.
Details
Who
T-Mobile
What it covers
Broadband Labels with price, fees and data speeds
Condition
plans currently offered to new consumer and small business customers
Supporting quotations
T-Mobile provides Broadband Labels for plans that we currently offer to new consumer and small business customers with data access to all, or substantially all, of the internet.
The labels contain information like price, fees, and data speeds
You can find these labels where you shop for your plans, including on our
Broadband plan label data is available to export for active plans.
Qualifications & exceptions
Labels are provided for plans currently offered to new consumer and small business customers with data access to all, or substantially all, of the internet.
The export is for active plans.
Not stated here
The page does not say whether labels are available for plans that are no longer offered to new customers.
Account & Service Control · Permission or license
Customers may use any compatible GSM, 4G LTE or 5G device as long as it does not harm the network
T-Mobile customers may use any compatible GSM, 4G LTE or 5G device, such as a tablet or smartphone, to access T-Mobile's Broadband Internet Access Services, as long as they do not cause harm to the network.
Details
Who
T-Mobile customers
Condition
as long as they do not cause harm to our network
Supporting quotations
Does T-Mobile allow customers to use non- T-Mobile devices and applications for its Broadband Internet Access Services?
T-Mobile customers may use any compatible GSM, 4G LTE, or 5G device, such as a tablet or smartphone, to access our Broadband Internet Access Services, as long as they do not cause harm to our network.
Qualifications & exceptions
The device must be compatible.
Permitted only as long as customers do not cause harm to the network.
Not stated here
The page does not define "compatible" here or say what counts as harm to the network.
Customers may use any lawful application, including real-time ones, consistent with the Terms and Conditions
T-Mobile says customers may use its broadband internet access services to reach any lawful application, including real-time applications, in a manner consistent with its Terms and Conditions.
Details
Who
Our customers
What it covers
any lawful application, including real-time applications
Condition
in a manner consistent with our Terms and Conditions
Supporting quotations
Our customers may use our broadband internet access services to access any lawful application, including real-time applications, in a manner consistent with our Terms and Conditions.
Qualifications & exceptions
The application must be lawful.
Use must be consistent with T-Mobile's Terms and Conditions.
Not stated here
The Terms and Conditions are linked elsewhere on the page but are not supplied, so what they restrict is not shown here.
Cross-references
contrast (model-proposed): Applications that automatically consume unreasonable capacity or are built for unattended use are prohibited — One passage says customers may use any lawful application, including real-time applications, consistent with the Terms and Conditions. Another says applications that automatically consume unreasonable amounts of capacity or are designed for unattended use are prohibited. The second narrows the first for those applications; the page does not define the terms or say how they relate, so the tension is recorded as a reviewed contrast.
Real-time application performance depends on connection speed, latency and data plan
T-Mobile says the performance of a real-time application on its network depends on the speed and latency of the subscriber's connection and the data plan the subscriber has chosen, and refers back to earlier details.
Details
What it covers
performance of a real-time application
Condition
speed and latency of the subscriber's connection, as well as their chosen data plan
Supporting quotations
The performance of a real-time application on our network depends on the speed and latency of the subscriber's connection, as well as their chosen data plan (see above for details).
Qualifications & exceptions
Depends on the subscriber's connection speed and latency and on the chosen data plan.
Not stated here
The page says "see above for details" without naming the earlier section.
Customers may block certain sites, or the internet generally, on individual lines
Customers may block use of certain Internet sites or the Internet generally on individual lines, for example for child safety reasons. T-Mobile points to two pages for more information on blocking sites, or to the customer's business or government service details or sales representative.
Details
Who
Customers
What it covers
certain Internet sites or the Internet generally on individual lines
Why
e.g., for child safety reasons
Supporting quotations
Customers may block use of certain Internet sites or the Internet generally on individual lines, e.g., for child safety reasons.
or through your business or government service details or sales representative.
Qualifications & exceptions
Applies per individual line.
Business and government customers are directed to their service details or sales representative.
Not stated here
The linked content-filter and family-mode pages are not supplied, so which plans or products offer blocking is unknown.
Questions and concerns go to Customer Care by web, app, phone or mail
Customers with questions or concerns about their Broadband Internet Access Services should contact T-Mobile Customer Care through the website, the T-Life app, by calling 1-800-937-8997 or 611 from the device, or by writing to T-Mobile Customer Relations in Albuquerque, NM. Puerto Rico customers must send written notices to a separate Guaynabo, Puerto Rico address, marked for the Customer Care Manager.
Details
Who
Customers with questions or concerns
Where
Puerto Rico customers must direct written notices to the Guaynabo, Puerto Rico address
Supporting quotations
Customers with questions or concerns should
by calling 1-800-937-8997 or 611 from your Device, or by writing to: T-Mobile Customer Relations, P.O. Box 37380, Albuquerque, NM 87176-7380. Puerto Rico customers must direct written notices to: T-Mobile Customer Relations, B7 Tabonuco Street, Suite 700, Guaynabo, Puerto Rico 00968-3349, Attn: Customer Care Manager.
Qualifications & exceptions
Puerto Rico customers must direct written notices to the Guaynabo, Puerto Rico address.
End-user and edge-provider complaints, including on device approval, should be mailed
Complaints or questions from end-users or edge providers, including those about the approval of devices, should be mailed to the relevant address given above.
Details
Who
end-users or edge providers
What it does
should be mailed to the relevant address above
Supporting quotations
Complaints or questions by end-users or edge providers, including regarding the approval of devices, should be mailed to the relevant address above.
Qualifications & exceptions
Applies to complaints or questions by end-users or edge providers.
Not stated here
The page does not say whether the phone, app or web channels listed earlier in the paragraph are also accepted for these complaints.
Some business and government plans let customers choose content filtering for heavy-usage video and gaming
Some business and government plans offer customers the choice of content filtering for heavy-usage video and gaming sites and applications. The page tells readers to see their plans for details.
Details
What it covers
content filtering for heavy-usage video and gaming sites and applications
Condition
Some business and government plans
Supporting quotations
Some business and government plans also offer customers the choice of content filtering for heavy-usage video and gaming sites and applications. See plans for details.
Qualifications & exceptions
Only some business and government plans offer this choice.
Not stated here
Which plans offer the filtering, and what it blocks or slows, is not stated; the page says to see plans for details.
A Heavy Data User is generally a customer using more than 50GB or 100GB in a billing cycle
For most T-Mobile-branded rate plans, a Heavy Data User is a customer using more than a set amount of data in a billing cycle, generally 50GB or 100GB. As of January 18, 2024, new T-Mobile Home Internet customers using more than 1.2TB in a billing cycle are also Heavy Data Users. T-Mobile periodically evaluates the threshold across rate plans and brands. Customers can check a plan's threshold by speaking with a representative, reviewing rate cards on T-Mobile.com, or logging in to my.t-mobile.com or the T-Life app. The customer's total on-network data is the number used for heavy data usage prioritization.
Details
What it covers
Heavy Data User definition: more than a set amount of data on a billing cycle (generally 50GB or 100GB)
When
As of January 18, 2024
Supporting quotations
For most T-Mobile-branded rate plans, a "Heavy Data User" is defined as a customer using more than a set amount of data on a billing cycle (generally 50GB or 100GB). As of January 18, 2024, new T-Mobile Home Internet customers using more than 1.2TB of data in a billing cycle are also considered Heavy Data Users.
The threshold number is periodically evaluated across our rate plans and brands to manage network traffic and deliver a good experience to all customers while offering a range of customer choices.
You can always check the threshold amount for a rate plan by speaking with a representative, review our rate cards on
Your total "on-network data" is the number used for purposes of heavy data usage prioritization.
Qualifications & exceptions
The 50GB or 100GB figures are described as "generally" the threshold for most T-Mobile-branded rate plans.
The Home Internet figure applies as of January 18, 2024 and to new Home Internet customers.
Thresholds are periodically evaluated and may change.
Not stated here
The page does not give the threshold for a specific plan; it directs customers to a representative, rate cards or their account.
On limited high-speed plans, exceeding the allotment drops speed to 2G, usually 128 kbps
T-Mobile continues to offer a small number of rate plans that give a limited amount of high-speed on-device data instead of unlimited data. If the customer's total high-speed data usage exceeds the selected allotment in a billing cycle, T-Mobile reduces data speed to 2G speeds, for most plans 128 kbps, for the rest of that billing cycle.
Details
Condition
if your total high-speed data usage exceeds your selected high-speed allotment during a billing cycle
What it does
we reduce your data speed to 2G speeds (for most plans, 128 kbps)
When
for the remainder of that billing cycle
Supporting quotations
T-Mobile continues to offer a small number of rate plans that allow customers to select a limited amount of high-speed on-device data instead of unlimited.
On these plans, if your total high-speed data usage exceeds your selected high-speed allotment during a billing cycle, we reduce your data speed to 2G speeds (for most plans, 128 kbps) for the remainder of that billing cycle.
Qualifications & exceptions
Applies to the small number of plans without unlimited high-speed data.
Applies for the remainder of the billing cycle after the allotment is exceeded.
The 128 kbps figure is stated for most plans, not all.
Not stated here
The page does not name the plans or give the speed for plans that are not covered by "most".
Account & Service Control · User right or choice
Customers can pick SD-always or a UHD option, and Binge On can be turned off and on
Customers can choose plans where SD-quality video optimization is always enabled, or may choose to activate a feature or plan where video streams at speeds that provide up to UHD video capability, maximum 4K, in the United States. Some customers are on data plans that include video optimization as a customer-controlled feature called Binge On, which they may disable and re-enable at any time.
Details
Who
Customers
Where
in the United States
What it covers
Binge On, a customer-controlled video optimization feature
Supporting quotations
Customers can choose plans where SD-quality video optimization is always enabled, or may choose to activate and enable a feature or plan where video streams at speeds that provide up to UHD video capability (max 4K), in the United States.
Some of our customers are on data plans that include video optimization as a customer-controlled feature called "Binge On," which customers may choose to disable and re-enable at any time.
Qualifications & exceptions
The UHD option is described for the United States.
Binge On is a feature of some data plans, not of all plans.
Not stated here
The page does not name the plans that always apply SD-quality optimization or the plans or features that allow UHD.
Provider criteria are on a linked page, and plans no longer for sale may have different video features
Additional information, including technical criteria for content provider participation in the Binge On program or video file download protocol, is on a linked document. Customers on plans that are no longer for sale may have different video features available and are told to check their account on myT-Mobile.
Details
Condition
Customers who have plans that are no longer for sale
Supporting quotations
Additional information, including technical criteria for content provider participation in the Binge On program or video file download protocol, is found
Customers who have plans that are no longer for sale may have different video features available and should check
Qualifications & exceptions
The different video features apply to customers whose plans are no longer for sale.
Not stated here
The linked technical criteria document is not supplied, and the page does not say which video features customers on discontinued plans have.
Account & Service Control · Company practice
Many plans cap tethering at 600 kbps after a set amount of high-speed tethering
Some plans include maximum speeds for tethering. Many current plans include a set amount of high-speed tethering, after which tethering continues at a maximum of 600 kbps (3G speeds). The T-Mobile Essentials plan includes tethering at a maximum of 600 kbps. Customers may also choose an add-on feature for a set amount of high-speed tethering data, and the page tells customers to see their plan for details.
Details
What it covers
tethering at a maximum of 600kbps (3G speeds) after a set amount of high-speed tethering
Supporting quotations
Some plans may include maximum speeds for tethering services. Many of our current plans include a set amount of high-speed tethering, after which tethering usage continues at a maximum of 600kbps (3G speeds). The T-Mobile Essentials plan includes tethering at a maximum of 600 kbps. Customers may also choose an add-on feature for a set amount of high-speed tethering data.
Qualifications & exceptions
Applies to "many" and "some" plans, not all.
The 600 kbps cap applies after the set amount of high-speed tethering is used on plans that include it; the Essentials plan includes tethering at 600 kbps maximum.
Not stated here
The page does not give the set amount of high-speed tethering for any plan.
Tethering to other lawful devices is permitted up to 10 devices, depending on the device
Depending on the capability of the customer's device, tethering to other lawful devices is permitted up to 10 devices, pursuant to the terms, conditions and allotments of the data plan. The page adds that some video consumed while tethering may be hard to identify as video and so cannot be optimized, and tells customers to see their plan for details.
Details
What it covers
tethering your device to other lawful devices up to 10 devices
Condition
Depending on the capability of your device
Supporting quotations
Depending on the capability of your device, tethering your device to other lawful devices is permitted up to 10 devices, pursuant to the terms, conditions, and allotments of your data plan.
Qualifications & exceptions
Depends on the capability of the customer's device.
Only to other lawful devices.
Subject to the terms, conditions and allotments of the data plan.
Listed speed and latency ranges are projections based on roughly the 25th and 75th percentiles
T-Mobile expects customers with recent broadband-capable devices and qualifying service to experience the listed speeds and latency on its 5G and 4G networks. The ranges are projections based on internal analysis and projections from third-party, crowd-sourced data, subject to the factors described in these pages, and are roughly the 25th and 75th percentiles of network tests. The ranges are paired with general types of plans, and a plan's specific ranges are on its Broadband Label.
Details
Who
T-Mobile
Condition
customers with recent broadband-capable devices and qualifying service
Supporting quotations
Based on internal analysis and projections from third-party, crowd-sourced data and subject to the factors described in these pages, T-Mobile expects T-Mobile- customers with recent broadband-capable devices and qualifying service will experience the speeds and latency listed below on our 5G and 4G networks. These ranges are projections based on roughly the 25th and 75th percentiles of network tests.
The information detailed below is paired with general types of plans that will typically receive those speed and latency ranges. You can also find a plan’s specific ranges on that plan’s Broadband Label
Qualifications & exceptions
Applies to customers with recent broadband-capable devices and qualifying service.
Subject to the factors described in these pages.
Applies to the 5G and 4G networks.
Not stated here
The page does not define "qualifying service" or "recent" devices.
Account & Service Control · Context
5G on-device, most plans: typically 89-418 Mbps down, 6-31 Mbps up, 17-32 ms latency
In the Mobile Wireless and Temporary Fixed Wireless group, T-Mobile lists typical 5G network performance for on-device use on most plans as download speeds between 89 and 418 Mbps, upload speeds between 6 and 31 Mbps and latency between 17 and 32 ms.
Details
What it covers
5G on-device, most plans: download 89 – 418 Mbps, upload 6 – 31 Mbps, latency 17 – 32 ms
Supporting quotations
Mobile Wireless & Temporary Fixed Wireless
5G Network - On-Device for Most Plans
Download Speeds: Typically between 89 – 418 Mbps. Upload Speeds: Typically between 6 – 31 Mbps. Latency: Typically between 17 – 32 ms
Qualifications & exceptions
Ranges are projections (roughly the 25th and 75th percentiles of network tests) for recent devices and qualifying service, as described earlier on the page.
Row: 5G network, on-device, for most plans.
Not stated here
The page does not say which plans are "most plans".
Account & Service Control · Context
5G on-device, select plans: typically 79-357 Mbps down, 6-30 Mbps up, 17-32 ms latency
In the Mobile Wireless and Temporary Fixed Wireless group, for 5G on-device use on select plans, T-Mobile lists download speeds typically between 79 and 357 Mbps, upload speeds between 6 and 30 Mbps and latency between 17 and 32 ms.
Download Speeds: Typically between 79 - 357 Mbps. Upload Speeds: Typically between 6 – 30 Mbps. Latency: Typically between 17 – 32 ms.
Qualifications & exceptions
Ranges are projections (roughly the 25th and 75th percentiles of network tests) for recent devices and qualifying service, as described earlier on the page.
Row: 5G network, on-device, for select plans.
Not stated here
The page does not say which plans are "select plans".
Account & Service Control · Context
5G temporary fixed wireless and hotspot/tethering: typically 74-327 Mbps down, 6-30 up, 17-32 ms
In the Mobile Wireless and Temporary Fixed Wireless group, for 5G temporary fixed wireless and hotspot or tethering use, T-Mobile lists download speeds typically between 74 and 327 Mbps, upload speeds between 6 and 30 Mbps and latency between 17 and 32 ms. A parenthetical states who this row covers: on-device use for currently offered Mobile Internet plans with 30GB or more per month, temporary fixed wireless including Internet Lite and capped Business Internet, and Smartphone Mobile Hotspot or tethering for plans including 5G tethering.
Download Speeds: Typically between 74 – 327 Mbps. Upload Speeds: Typically between 6 – 30 Mbps. Latency: Typically between 17 – 32 ms
(On-device for our currently offered Mobile Internet plans with 30GB or more per month and via temporary fixed wireless including Internet Lite, capped Business Internet, and Smartphone Mobile Hotspot/Tethering for plans including 5G tethering.)
Qualifications & exceptions
Ranges are projections (roughly the 25th and 75th percentiles of network tests) for recent devices and qualifying service, as described earlier on the page.
Row: 5G network, temporary fixed wireless and hotspot/tethering.
The parenthetical covers on-device use for currently offered Mobile Internet plans with 30GB or more per month, temporary fixed wireless (including Internet Lite and capped Business Internet) and tethering for plans including 5G tethering.
Account & Service Control · Context
4G on-device, most plans: typically 14-68 Mbps down, 2-10 Mbps up, 26-46 ms latency
In the Mobile Wireless and Temporary Fixed Wireless group, for 4G on-device use on most plans, T-Mobile lists download speeds typically between 14 and 68 Mbps, upload speeds between 2 and 10 Mbps and latency between 26 and 46 ms.
Details
What it covers
4G on-device, most plans: download 14 – 68 Mbps, upload 2 – 10 Mbps, latency 26 – 46 ms
Supporting quotations
4G Network: On-Device for Most Plans.
Download Speeds: Typically between 14 – 68 Mbps. Upload Speeds: Typically between 2 – 10 Mbps. Latency: Typically between 26 – 46 ms
Qualifications & exceptions
Ranges are projections (roughly the 25th and 75th percentiles of network tests) for recent devices and qualifying service, as described earlier on the page.
Row: 4G network, on-device, for most plans.
Not stated here
The page does not say which plans are "most plans".
Account & Service Control · Context
4G LTE on-device, select plans: typically 13-61 Mbps down, 2-11 Mbps up, 26-46 ms latency
In the Mobile Wireless and Temporary Fixed Wireless group, for 4G LTE on select plans, T-Mobile lists download speeds typically between 13 and 61 Mbps, upload speeds between 2 and 11 Mbps and latency between 26 and 46 ms. A trailing parenthetical lists tethering, plans including 5G tethering, Mobile Internet plans offered after December 12, 2020 with 30GB or more per month, and temporary fixed wireless including Internet Lite and capped Business Internet.
Mobile Internet plans offered after December 12, 2020 with 30GB or more per month
Supporting quotations
4G LTE Network: On-Device for Select Plans. Download Speeds: Typically between 13 – 61 Mbps. Upload Speeds: Typically between 2 – 11 Mbps. Latency: Typically between 26 – 46 ms. (Via Smartphone Mobile HotSpot/Tethering, for Plans Including 5G Tethering and for our Mobile Internet plans offered after December 12, 2020 with 30GB or more per month, and temporary fixed wireless including Internet Lite, and capped Business Internet)
Qualifications & exceptions
Ranges are projections (roughly the 25th and 75th percentiles of network tests) for recent devices and qualifying service, as described earlier on the page.
Row: 4G LTE network, on-device, for select plans.
The parenthetical begins "Via Smartphone Mobile HotSpot/Tethering" and lists plans offered after December 12, 2020 with 30GB or more per month, temporary fixed wireless including Internet Lite, and capped Business Internet.
Not stated here
The row is labeled "On-Device for Select Plans" while its parenthetical describes tethering and temporary fixed wireless use; the page does not explain how the label and the parenthetical fit together.
The page does not say which plans are "select plans".
Account & Service Control · Context
4G temporary fixed wireless and hotspot/tethering: typically 13-57 Mbps down, 2-12 up, 26-46 ms
In the Mobile Wireless and Temporary Fixed Wireless group, for 4G temporary fixed wireless and hotspot or tethering use, T-Mobile lists download speeds typically between 13 and 57 Mbps, upload speeds between 2 and 12 Mbps and latency between 26 and 46 ms. A parenthetical covers on-device use for Mobile Internet plans with 30GB or more per month, Project 10Million and some other education Mobile Internet plans, temporary fixed wireless including Internet Lite and capped Business Internet, and tethering for plans including 4G tethering.
Download Speeds: Typically between 13 – 57 Mbps. Upload Speeds: Typically between 2 – 12 Mbps. Latency: Typically between 26 – 46 ms. (On-device for our Mobile Internet plans with 30GB or more per month and via Project 10Million and some other education Mobile Internet plans, temporary fixed wireless including Internet Lite, capped Business Internet, and Smartphone Mobile Hotspot/Tethering for plans including 4G tethering.)
Qualifications & exceptions
Ranges are projections (roughly the 25th and 75th percentiles of network tests) for recent devices and qualifying service, as described earlier on the page.
Row: 4G network, temporary fixed wireless and hotspot/tethering.
The parenthetical covers on-device Mobile Internet plans with 30GB or more per month, Project 10Million and some other education Mobile Internet plans, temporary fixed wireless, capped Business Internet, and plans including 4G tethering.
Account & Service Control · Context
5G Wireless Business Internet (generally available): typically 77-292 Mbps down, 18-31 up, 19-37 ms
Under Wireless Internet, for the 5G network and generally available Wireless Business Internet, T-Mobile lists download speeds typically between 77 and 292 Mbps, upload speeds between 18 and 31 Mbps and latency between 19 and 37 ms.
Details
What it covers
5G generally available Wireless Business Internet: download 77 – 292 Mbps, upload 18 – 31 Mbps, latency 19 – 37 ms
Supporting quotations
Wireless Internet
5G Network: Generally Available Wireless Business Internet
Download Speeds: Typically between 77 – 292 Mbps. Upload Speeds: Typically between 18 – 31 Mbps. Latency: Typically between 19 – 37 ms
Qualifications & exceptions
Ranges are projections (roughly the 25th and 75th percentiles of network tests) for recent devices and qualifying service, as described earlier on the page.
Row: Wireless Internet, 5G network, generally available Wireless Business Internet.
Account & Service Control · Context
5G Home, Small Business and eligible Business Internet: typically 72-245 Mbps down, 15-31 up, 19-37 ms
For the 5G network on Wireless Home Internet, Wireless Small Business Internet and Wireless Business Internet Eligible, T-Mobile lists download speeds typically between 72 and 245 Mbps, upload speeds between 15 and 31 Mbps and latency between 19 and 37 ms.
Details
What it covers
5G Wireless Home Internet, Small Business Internet, Business Internet Eligible: download 72 – 245 Mbps, upload 15 – 31 Mbps, latency 19 – 37 ms
Supporting quotations
5G Network: Wireless Home Internet, Wireless Small Business Internet, Wireless Business Internet Eligible
Download Speeds: Typically between 72 – 245 Mbps. Upload Speeds: Typically between 15 – 31 Mbps. Latency: Typically between 19 – 37 ms
Qualifications & exceptions
Ranges are projections (roughly the 25th and 75th percentiles of network tests) for recent devices and qualifying service, as described earlier on the page.
Row: Wireless Internet, 5G network, Wireless Home Internet, Wireless Small Business Internet, Wireless Business Internet Eligible.
Account & Service Control · Context
4G Wireless Business Internet (generally available): typically 37-119 Mbps down, 7-25 up, 24-40 ms
Under Wireless Internet, for the 4G network and generally available Wireless Business Internet, T-Mobile lists download speeds typically between 37 and 119 Mbps, upload speeds between 7 and 25 Mbps and latency between 24 and 40 ms.
Details
What it covers
4G generally available Wireless Business Internet: download 37 – 119 Mbps, upload 7 – 25 Mbps, latency 24 – 40 ms
Supporting quotations
4G Network: Generally Available Wireless Business Internet
Download Speeds:Typically between 37 – 119 Mbps. Upload Speeds: Typically between 7 – 25 Mbps. Latency: Typically between 24 – 40 ms
Qualifications & exceptions
Ranges are projections (roughly the 25th and 75th percentiles of network tests) for recent devices and qualifying service, as described earlier on the page.
Row: Wireless Internet, 4G network, generally available Wireless Business Internet.
Account & Service Control · Context
4G Home and Small Business Internet: typically 30-110 Mbps down, 6-23 Mbps up, 24-40 ms latency
For the 4G network on Wireless Home Internet and Wireless Small Business Internet, T-Mobile lists download speeds typically between 30 and 110 Mbps, upload speeds between 6 and 23 Mbps and latency between 24 and 40 ms.
Details
What it covers
4G Wireless Home Internet and Small Business Internet: download 30 – 110 Mbps, upload 6 – 23 Mbps, latency 24 – 40 ms
Supporting quotations
4G Network: Wireless Home Internet, Wireless Small Business Internet
Download Speeds: Typically between 30 – 110 Mbps. Upload Speeds: Typically between 6 – 23 Mbps. Latency: Typically between 24 – 40 ms
Qualifications & exceptions
Ranges are projections (roughly the 25th and 75th percentiles of network tests) for recent devices and qualifying service, as described earlier on the page.
Row: Wireless Internet, 4G network, Wireless Home Internet and Wireless Small Business Internet.
Account & Service Control · Context
The ranges are national, may differ from what you bought, and can occasionally be missed
T-Mobile says the listed ranges represent network performance nationally on recent devices and may differ from future network conditions or from what the customer purchased as part of the current rate plan at first activation. The customer's experience may also differ with the choice of rate plan and device, or, for Home Internet, with the number of devices connected to the router. The page adds that customers may occasionally experience speeds, latency or other capabilities outside the ranges that are available as part of their service.
Details
Condition
nationally on recent devices
Exception
You may occasionally experience speeds, latency, or other network capabilities outside the ranges
Supporting quotations
The ranges above represent network performance nationally on recent devices and may differ from future network conditions or from what you purchased as part of your current rate plan when you first activated it. As described above, your experience may also differ based on, e.g., your choice of rate plan and device, or the number of devices connected to the router in the case of Home Internet. You may occasionally experience speeds, latency, or other network capabilities outside the ranges available as part of your service.
Qualifications & exceptions
The ranges represent national performance on recent devices.
Home Internet experience may differ with the number of devices connected to the router.
Not stated here
The page does not say how far outside the ranges performance may fall.
Temporary fixed wireless performance reflects the nationwide network and may be lower at first activation sites
Performance for the temporary fixed wireless offerings, Internet Lite and capped Business Internet, reflects T-Mobile's nationwide network because of the moveable nature of those services. Download and upload speeds may be lower in the initial locations where these products are activated.
Details
What it covers
temporary fixed wireless offerings (Internet Lite, capped Business Internet)
Condition
in the initial locations where these products are activated
Supporting quotations
Performance for our temporary fixed wireless offerings (Internet Lite, capped Business Internet) reflects our nationwide network given the moveable nature of those services. Download and upload speeds may be lower in the initial locations where these products are activated.
Qualifications & exceptions
Applies to Internet Lite and capped Business Internet.
Not stated here
The page does not say how much lower speeds may be or for how long.
Some plans have maximum speeds: 600 kbps for wearables plans and 128 kbps for IoT plans
Some plans include maximum speeds for some services. T-Mobile gives T-Mobile wearables plans, which provide a maximum of 600 kbps, and T-Mobile IoT plans, which provide a maximum of 128 kbps, as examples, and tells customers to see their plan for details.
Details
What it covers
maximum speeds: wearables plans 600 kbps, IoT plans 128kbps
Supporting quotations
Some plans may include maximum speeds for some services, including someT-Mobile wearables plans which provide a maximum of 600 kbps and T-Mobile IoT plans which provide a maximum of 128kbps. See your plan for details.
Qualifications & exceptions
Applies to some plans, including wearables and IoT plans as examples.
Not stated here
The page does not list every plan with a maximum speed.
Account & Service Control · Restriction or exception
Accessing a network technology needs a compatible device and coverage, and sometimes a 5G-compatible SIM
To use a given network technology, such as low-band 5G, the customer must have a compatible device and be within that technology's coverage area. T-Mobile also says a 5G-compatible SIM card may be required to access its 5G network. It points customers to their user manual or its phones page for device capabilities.
Details
Condition
you must have a compatible device and be within the coverage area for that service
Supporting quotations
To access a given network technology (e.g., low-band 5G), you must have a compatible device and be within the coverage area for that service (e.g., a low-band 5G device in a low-band 5G coverage area).
Additionally, a 5G-compatible SIM card may be required to access the T-Mobile 5G network.
Qualifications & exceptions
Requires both a compatible device and being within the coverage area for that service.
A 5G-compatible SIM card "may" be required.
Not stated here
The page does not say which devices or SIM cards are compatible.
T-Mobile may suspend, restrict or end service for use that could interfere with other customers
If a customer uses a data plan in a manner that could interfere with other customers' service, affect T-Mobile's ability to allocate network capacity among customers, or degrade service quality for other customers, T-Mobile may suspend, terminate or restrict the data session, switch the customer to a more appropriate data plan, or terminate the service.
Details
Who
T-Mobile
Condition
in a manner that could interfere with other customers' service, affect our ability to allocate network capacity among customers, or degrade service quality for other customers
What it does
suspend, terminate, or restrict your data session, switch you to a more appropriate data plan, or terminate your service
Supporting quotations
If you use your data plan in a manner that could interfere with other customers' service, affect our ability to allocate network capacity among customers, or degrade service quality for other customers, we may suspend, terminate, or restrict your data session, switch you to a more appropriate data plan, or terminate your service.
Qualifications & exceptions
Triggered by use that could interfere with other customers' service, affect T-Mobile's ability to allocate network capacity among customers, or degrade service quality for other customers.
The actions are stated as things T-Mobile "may" do.
Not stated here
The passage does not say what notice or warning a customer receives before these actions, or how a customer can contest them.
Account & Service Control · Restriction or exception
Applications that automatically consume unreasonable capacity or are built for unattended use are prohibited
As an example of interfering use, T-Mobile says applications that automatically consume unreasonable amounts of available network capacity or are designed for unattended use are prohibited, because they may interfere with its ability to provide a good service experience for the majority of customers, cause capacity issues, or degrade network performance.
Details
What it covers
applications which automatically consume unreasonable amounts of available network capacity or are designed for unattended use
Why
avoid interfering with our ability to provide a good service experience for the majority of our customers
Supporting quotations
For example, applications which automatically consume unreasonable amounts of available network capacity or are designed for unattended use are prohibited as they may interfere with our ability to provide a good service experience for the majority of our customers, cause capacity issues, and/or degrade network performance.
Qualifications & exceptions
Stated as an example ("For example") of interfering use, so the list of prohibited applications is not limited to these.
Not stated here
The passage does not define "unreasonable amounts" or "designed for unattended use".
The page elsewhere says customers may use any lawful application consistent with the Terms and Conditions; this passage names two kinds of lawful application that are prohibited.
Cross-references
contrast (model-proposed): Customers may use any lawful application, including real-time ones, consistent with the Terms and Conditions — One passage says customers may use any lawful application, including real-time applications, consistent with the Terms and Conditions. Another says applications that automatically consume unreasonable amounts of capacity or are designed for unattended use are prohibited. The second narrows the first for those applications; the page does not define the terms or say how they relate, so the tension is recorded as a reviewed contrast.
Account & Service Control · Restriction or exception
Applications that interfere with a customer-chosen feature, such as content filtering, may be unavailable
Applications or services that would interfere with T-Mobile's delivery of a customer-chosen plan or feature, for example content filtering, may be unavailable while the customer continues to choose that plan or feature. This links to the earlier statement that customers may choose to block sites on individual lines.
Details
What it covers
applications or services that would interfere with delivery of a customer-chosen plan or feature, e.g., content filtering
Condition
while the customer continues to choose that plan or feature
Supporting quotations
Applications or services that would interfere with T-Mobile's delivery of a customer-chosen plan or feature, e.g., content filtering, may be unavailable while the customer continues to choose that plan or feature.
Customers may block use of certain Internet sites or the Internet generally on individual lines
Qualifications & exceptions
Applies while the customer continues to choose the plan or feature.
Not stated here
The passage does not say which applications are affected by a given feature.
Mobile broadband is offered on many devices, and high-speed allotments can cut speed or end access
T-Mobile offers mobile Broadband Internet Access Services for smartphones, basic phones, tablets, netbooks, USB modems, mobile hotspot devices and other wireless devices over its 2G, 4G and 5G networks. A data plan may include a specific amount of high-speed data, after which data speed may be reduced or data access may end for the rest of the billing cycle. If a plan has such an allotment, certain uses of the network may not count against it.
Details
Condition
Your data plan may feature a specific amount of high-speed data
What it does
your data speed may be reduced or your data access may end for the remainder of the billing cycle
Supporting quotations
T-Mobile offers mobile Broadband Internet Access Services for smartphones, basic phones, tablets, netbooks, USB modems, mobile hotspot devices, and other wireless devices over our 2G, 4G, and 5G broadband networks.
Your data plan may feature a specific amount of high-speed data, after which your data speed may be reduced or your data access may end for the remainder of the billing cycle. If your data plan features a specific amount of high-speed data, certain uses of the network may not count against that allotment.
Qualifications & exceptions
Applies where the data plan features a specific amount of high-speed data.
Reduction or ending of access lasts for the remainder of the billing cycle.
Not stated here
The page does not say which plans lose data access rather than having speed reduced, or which uses do not count against an allotment (an earlier passage names some).
Account & Service Control · Company practice
A plan includes the technologies and features available and purchased at activation; temporary access can end
A plan includes access to the technologies, features and services that were available and that the customer purchased when the current rate plan was first activated. A customer may have temporary access to new services while they are being tested or made available for purchase. Temporary access to some new technologies, services or features, such as advanced 5G use cases, may bring noticeable benefits such as higher speeds or lower latency. Temporary access may end at any time, although T-Mobile may begin offering access for purchase.
Details
When
when you first activated your current rate plan
Condition
Your temporary access may end at any time
Supporting quotations
Your plan includes access to the technologies, features, and services that were available and that you purchased when you first activated your current rate plan.
You may have temporary access to new services while they are being tested or made available for purchase.
Your temporary access may end at any time, but we may begin offering access for purchase.
Qualifications & exceptions
The included technologies, features and services are those available and purchased when the customer first activated the current rate plan.
Temporary access may end at any time.
Not stated here
The page does not say how a customer is told that temporary access is ending.
Account & Service Control · Procedure
Plan details and Broadband Labels are on linked plan, rate card and business pages
T-Mobile tells customers they can visit its Network Management and Performance Metrics pages for how it manages data for different rate plans, users and experiences. For more information and Broadband Labels about current data plans, including prices, terms and conditions, high-speed data allotments and other features, it lists links for wireless mobile plans, wireless home internet plans, a rate card, and business and government plans.
Details
What it covers
Broadband Labels and information about current data plans
Supporting quotations
You can visit our Network Management and Performance Metrics pages for information on how we manage data for different rate plans, users, and experiences.
you can find more information and Broadband Labels about our current data plans for our services, including prices, terms and conditions, high-speed data allotments, and other features
Wireless Mobile Customer Plans
Wireless Home Internet Customer Plans
Rate Card
Business and Government Plans
Qualifications & exceptions
The listed links are for current data plans.
Not stated here
The linked plan pages and rate card are not supplied here, so the prices, terms and allotments they show are unknown from this document.
Account & Service Control · Procedure
Schools and libraries may be eligible to buy under existing government contracts and should contact their representative
Schools and libraries seeking to take part in the E-Rate program may be eligible to buy Broadband Internet Access Services under existing contracts between T-Mobile and government agencies. Those interested in learning about eligibility and the services available under these contracts should contact their account representative.
Details
Who
Schools and libraries seeking to participate in the E-Rate program
What it does
should contact their account representative
Supporting quotations
Schools and libraries seeking to participate in the E-Rate program may be eligible to purchase Broadband Internet Access Services under existing contracts between T-Mobile and government agencies. Schools and libraries interested in learning about eligibility to purchase under these contracts and the Broadband Internet Access Services available under these contracts should contact their account representative.
Qualifications & exceptions
Eligibility is described as "may be eligible" and depends on existing contracts between T-Mobile and government agencies.
Not stated here
The contracts and the eligibility conditions are not described on this page.