Page covers T-Mobile-branded and Connect by T-Mobile customers on 2G, 4G LTE and 5G
The page describes the network practices, performance characteristics and commercial terms that apply to T-Mobile-branded customers, including Connect by T-Mobile-branded customers, using T-Mobile's Broadband Internet Access Services over its 2G, 4G LTE and 5G networks. It defines Broadband Internet Access Services as services that provide the capability to transmit data to and receive data from all or substantially all Internet endpoints.
Details
Who
T-Mobile
What it covers
network practices, performance characteristics, and commercial terms for T-Mobile-branded (including Connect by T-Mobile-branded) customers
Where
over our 2G, 4G LTE, and 5G networks
Supporting quotations
"Broadband Internet Access Services" refers to services that provide the capability to transmit data to and receive data from all or substantially all Internet endpoints.
The network practices, performance characteristics, and commercial terms applicable to T-Mobile-branded (including Connect by T-Mobile-branded) customers on T-Mobile's Broadband Internet Access Services over our 2G, 4G LTE, and 5G networks are described here.
Qualifications & exceptions
Covers T-Mobile-branded (including Connect by T-Mobile-branded) customers only; customers of other family brands are pointed elsewhere.
Covers T-Mobile's own 2G, 4G LTE and 5G networks.
Not stated here
The page does not say how it treats customers of any brand it does not name.
Cross-references
narrowed by (model-proposed): Roaming partner networks are outside this page; check your rate plan — The statement that the page covers T-Mobile-branded customers over its 2G, 4G LTE and 5G networks is narrowed by the statement that it does not describe roaming partner networks.
Legal Rights & Agreement Rules · Restriction or exception
Roaming partner networks are outside this page; check your rate plan
The page does not describe the practices, characteristics or terms that apply when a customer uses roaming partner networks. It directs customers to their rate plans for roaming details.
Details
Exception
when using roaming partner networks
What it does
Customers should see their rate plans for roaming details
Supporting quotations
This page does not describe the practices, characteristics, or terms that apply when using roaming partner networks. Customers should see their rate plans for roaming details.
Qualifications & exceptions
Applies to use of roaming partner networks rather than T-Mobile's own networks.
Not stated here
The page does not state what roaming practices or speeds apply; that is left to the rate plan, which is not supplied.
Fiber, Metro and Assurance Wireless customers are sent to their own brand pages
Customers on T-Mobile Fiber, Metro by T-Mobile or Assurance Wireless branded plans are told to see their brand's network disclosure pages for applicable network management practices and expected speeds. Customers on Connect by T-Mobile plans are told to use the information on this page.
Details
Who
Customers on T-Mobile Fiber, Metro by T-Mobile or Assurance Wireless branded plans
What it does
see their brand's network disclosure pages
Supporting quotations
should see their brand's network disclosure pages for applicable network management practices and expected speeds.
Customers on Connect by T-Mobile® plans should reference the information below.
Qualifications & exceptions
Applies to customers on T-Mobile Fiber, Metro by T-Mobile or Assurance Wireless branded plans.
Not stated here
Those other brand disclosure pages are linked but not supplied here, so what they say is unknown.
Later passages of this page also mention Metro by T-Mobile and Assurance Wireless-branded plans when ranking data priority; this notice does not say how that relates to the referral.
Legal Rights & Agreement Rules · Context
Information applies to postpaid, prepaid, government, enterprise and E-Rate services
The information applies to postpaid and prepaid services, including government and enterprise services, and to Broadband Internet Access Services bought through the Schools and Libraries (E-Rate) program. Government and enterprise services may have other contractual terms.
Details
What it covers
postpaid and prepaid services, government and enterprise services, E-Rate Broadband Internet Access Services
Supporting quotations
This information applies to postpaid and prepaid services, including our government and enterprise services (which may have other contractual terms), as well as Broadband Internet Access Services purchased through the Schools and Libraries (E-Rate) program.
Qualifications & exceptions
Government and enterprise services "may have other contractual terms".
Not stated here
The other contractual terms for government and enterprise services are not described here.
Page is organized around network management, performance metrics and commercial terms
The top of the page introduces three topics: how T-Mobile manages data on its network, what customers can expect from the network, and the rules that govern the service. Each topic has a "Get details" link, and a separate pointer sends customers to the frequently asked questions for other important information, including the Privacy Notice.
What you can expect from our high quality network.
The rules that govern our service.
For other important information about your service, including our Privacy Notice, please review the frequently asked questions.
Not stated here
The "Get details" links lead to separate web addresses whose text is not supplied here; this analysis relies only on the sections of the stored page itself.
Legal Rights & Agreement Rules · Restriction or exception
T-Mobile makes no determination about quality or performance of devices not bought from it
If a customer did not buy a device from T-Mobile, T-Mobile says it has not made any determination about the device's call quality, performance or other functionality. This sits alongside the statement that customers may use any compatible GSM, 4G LTE or 5G device on the network.
Details
Who
T-Mobile
Condition
If you did not purchase your device from T-Mobile
What it covers
call quality, performance, or other functionality provided by the device
Supporting quotations
If you did not purchase your device from T-Mobile, please be aware that T-Mobile has not made any determination as to the call quality, performance, or other functionality provided by the device.
T-Mobile customers may use any compatible GSM, 4G LTE, or 5G device, such as a tablet or smartphone
Qualifications & exceptions
Applies to devices the customer did not purchase from T-Mobile.
Not stated here
The page does not say what T-Mobile does or promises for devices purchased from T-Mobile; that is not addressed in this passage.
Spectrum bands and device requirements are described on a separate T-Mobile page
The page points to a separate T-Mobile page for additional details on the spectrum bands T-Mobile operates in and on the device requirements to attach to its network.
Details
What it covers
spectrum bands and device requirements to attach to T-Mobile's network
Supporting quotations
Find additional details on the spectrum bands T-Mobile operates in and on device requirements to attach to T-Mobile’s network
Not stated here
The linked page is not supplied, so the actual device requirements and spectrum bands are unknown from this document.
Legal Rights & Agreement Rules · Context
Dispute resolution is governed by the Terms and Conditions' Dispute Resolution and Arbitration section
For information on resolving disputes with T-Mobile, the page tells customers to review the Terms and Conditions under the heading "Dispute Resolution and Arbitration." The page does not describe how disputes are resolved.
Details
What it covers
resolving disputes with T-Mobile
Supporting quotations
For information on resolving disputes with T-Mobile, please review our
under the heading "Dispute Resolution and Arbitration."
Not stated here
The Terms and Conditions are linked but not supplied, so the dispute process, including whether arbitration is required, is unknown from this document.
The broadband services are subject to T-Mobile's Terms and Conditions, including its usage headings
T-Mobile's Broadband Internet Access Services are subject to the T-Mobile Terms and Conditions, which are linked. Specific information about the services is under the heading "Using Our Network", and certain uses of the network are also prohibited as described under the heading "What are the Permitted and Prohibited Uses for my Device and Service."
Details
What it covers
T-Mobile's Broadband Internet Access Services subject to the T-Mobile Terms and Conditions
Supporting quotations
T-Mobile's Broadband Internet Access Services are subject to the T-Mobile Terms and Conditions at
Specific information about our Broadband Internet Access Services can be found under the heading "Using Our Network" and certain uses of our network are also prohibited as described under the heading "What are the Permitted and Prohibited Uses for my Device and Service."
Qualifications & exceptions
Specific information is under the "Using Our Network" heading and prohibited uses under the "What are the Permitted and Prohibited Uses for my Device and Service" heading of the Terms and Conditions.
Not stated here
The Terms and Conditions are linked but not supplied, so what they permit, prohibit or require is unknown from this document.
Legal Rights & Agreement Rules · Restriction or exception
Government and enterprise customers, including through E-Rate, may be governed by other agreements
The experience of government and enterprise customers, including through E-Rate, may also be governed by an applicable rate plan terms sheet, government contract or Major Account Agreement. This matches the earlier statement that government and enterprise services may have other contractual terms.
Details
Who
government and enterprise customers, including through E-Rate
What it covers
an applicable rate plan terms sheet, government contract, or Major Account Agreement
Supporting quotations
The experience of government and enterprise customers, including through E-Rate, may also be governed by an applicable rate plan terms sheet, government contract, or Major Account Agreement.
including our government and enterprise services (which may have other contractual terms)
Qualifications & exceptions
Applies to government and enterprise customers, including those purchasing through E-Rate.
Stated as "may also be governed", not that such terms always apply.
Not stated here
Those contracts and terms sheets are not supplied, and the page does not say how they rank against this page.