Open Internet Policy

Security & Safeguards · Company practice

T-Mobile monitors for security threats and may limit or reroute traffic until they are resolved

T-Mobile says it uses physical, electronic and procedural safeguards and monitors its network for threats such as spam, viruses, automated attacks, worms, distributed denial of service attacks and other malicious activity. When it detects a threat it may attempt to stop it spreading using measures that may include requiring device software updates and rerouting, prohibiting or limiting some traffic, typically until the threat is resolved.

Supporting quotations

We monitor our network to protect against security threats, including spam, viruses, automated attacks, worms, distributed denial of service attacks, and other potentially malicious activity.

When we detect a threat, we may attempt to prevent it from spreading across our network using a variety of security measures, which may include, among other things, requiring device software updates and rerouting, prohibiting, or limiting some traffic over our network, typically until the threat is resolved.

Qualifications & exceptions

• Measures are described with "may" and "among other things"; the list is not exhaustive.
• Traffic limits are typically in place until the threat is resolved.

Not stated here

• The page does not say how a customer is told that a device update is required or that traffic is being limited.

Security & Safeguards · Company practice

T-Mobile blocks a limited number of Internet addresses it finds disruptive or malicious

T-Mobile blocks a limited number of Internet addresses that are disruptive or malicious and typically persistent, based on its review of third party industry-wide intelligence.

Supporting quotations

T-Mobile blocks a limited number of Internet addresses that are disruptive or malicious and typically persistent, based on our review of third party industry-wide intelligence.

Qualifications & exceptions

• Limited to addresses that are disruptive or malicious and typically persistent.

Not stated here

• The page does not list the blocked addresses or say how a customer can ask for a block to be reviewed.

Security & Safeguards · Company practice

On its Wi-Fi services T-Mobile prevents use of certain ports used to spread malware

For its Wi-Fi services, which are accessible in commercial establishments and public venues, T-Mobile prevents the use of certain ports commonly used to spread malware and engage in other malicious activity.

Supporting quotations

For our Wi-Fi services, which are accessible in a wide range of commercial establishments and public venues, T-Mobile prevents the use of certain ports that are commonly used to spread malware and engage in other malicious activity.

Qualifications & exceptions

• Applies to T-Mobile's Wi-Fi services, not stated to apply to its cellular networks.

Not stated here

• The page does not name the ports that are prevented.

Security & Safeguards · Permission or license

T-Mobile reserves the right to take whatever measures are necessary against harmful devices and applications

T-Mobile reserves the right to take whatever measures are necessary to protect its network from potentially harmful devices and applications. The passage does not list the measures or say how a customer would be told.

Supporting quotations

T-Mobile reserves the right to take whatever measures are necessary to protect our network from potentially harmful devices and applications.

Qualifications & exceptions

• The stated purpose is protecting the network from potentially harmful devices and applications.

Not stated here

• The measures are not listed; the wording "whatever measures are necessary" is open-ended.

Security & Safeguards · Company commitment

T-Mobile states a commitment to protect customers' personal information and points to its Privacy Notice

T-Mobile says it is committed to protecting the privacy and security of its customers' personal information and refers customers to its Privacy Notice to learn more. This page does not itself describe what personal information is collected or how it is used.

Supporting quotations

T-Mobile is committed to protecting the privacy and security of our customers' personal information.

Not stated here

• The Privacy Notice is linked but not supplied, so data collection, use and sharing practices are unknown from this document.