Livongo Health Online Privacy Policy

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Data Access & Collection · Company practice

Livongo collects personal information you voluntarily provide online

Livongo collects personal information when you voluntarily provide it online. Online registration asks for information such as contact details, height, weight, health and insurance information, and credit card information in connection with purchases. Livongo also collects information to establish a username and password if you choose. Its children’s section says it does not collect personal information from anyone it actually knows is under 13, while allowing a parent or guardian to establish an account for a minor.

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Livongo Health collects your personal information online when you voluntarily provide it to us.
If you choose to register online, we ask you to provide limited personal information, such as your name, address, telephone number and/or email address, height, weight, health information, insurance information, and credit card information in connection with the purchase of products or services.
We also collect information that will allow you to establish a username and password if you would like to do that.
The Livongo Health sites do not collect Personal Information from any person we actually know is under the age of 13. A parent or guardian, however, may use the Livongo Member site (Member.Livongo.com or InTouch.Livongo.com) to establish a Livongo account for a minor.

Qualifications & exceptions

  • Registration and login information depend on your choices; purchase-related credit card information is tied to products or services.
  • The children’s section distinguishes known under-13 users from parent- or guardian-created minor accounts.

Cross-references

Also annotated in the same passage (1)

Data Access & Collection · Company practice

Some Livongo sites may use cookies to track visits and usage

Certain Livongo websites may use cookies to collect site-usage information, recognize earlier visits and remember preferences. Livongo may use current-session browsing information, discarded when you log out or close the browser, to monitor how many people use the site and for what purpose. It may also use persistent cookies that remain on your hard drive until you delete them.

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Certain Livongo Health websites, like many other commercial sites, may use a standard technology called "cookies" to collect information about how our site is used. Cookies were designed to help a website operator determine that a particular user had visited the site previously and thus save and remember any preferences that may have been set.
We may use cookies to keep track of information about your current web browsing session which will be discarded as soon as you log out or close your web browser. This information also allows us to statistically monitor how many people are using our site and for what purpose.
We may also make use of “persistent or memory based” cookies, which remain on your computer’s hard drive until you delete them.

Qualifications & exceptions

  • The policy refers to certain websites and optional cookie use.
  • Session information ends at logout or browser closure; persistent cookies remain until deleted.

Cross-references

Data Access & Collection · Restriction or exception

Sites are not aimed at under-13s; parents may open minor accounts

Livongo says its sites are not designed or intended to attract children under 13 and that they do not collect personal information from anyone it actually knows is under 13. The same paragraph expressly allows a parent or guardian to create a Livongo account for a minor through Member.Livongo.com or InTouch.Livongo.com. These statements distinguish a known child providing information from an adult establishing a minor’s account; the paragraph does not describe a process for determining a visitor’s age.

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Supporting quotations

We are committed to protecting the privacy of children. The Livongo Health sites are not designed or intended to attract children under the age of 13. The Livongo Health sites do not collect Personal Information from any person we actually know is under the age of 13. A parent or guardian, however, may use the Livongo Member site (Member.Livongo.com or InTouch.Livongo.com) to establish a Livongo account for a minor.

Qualifications & exceptions

  • The no-collection statement depends on Livongo’s actual knowledge that the person is under 13.
  • Minor accounts may be established by parents or guardians through the named Member sites.

Not stated here

  • The paragraph does not specify an age-verification process.

Cross-references