Livongo describes safeguards but does not guarantee transmission security
Livongo says it takes care to protect personal information using industry-standard techniques such as firewalls, encryption and intrusion detection. It cannot ensure or warrant the security of information you send to it or receive from it. It particularly warns that it cannot protect incoming email before it arrives, and email lacks the security features built into its websites.
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We exercise great care to protect your personal information. This includes, among other things, using industry standard techniques such as firewalls, encryption, and intrusion detection.
As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or receive from us.
This is especially true for information you transmit to us via email since we have no way of protecting that information until it reaches us since email does not have the security features that are built into our websites.
Qualifications & exceptions
Safeguards are not a security warranty, particularly for incoming email.
Cross-references
contrast (model-proposed): Livongo may send personalized messages about health information — Livongo may send personalized health information by email or secure electronic messages, yet disclaims a transmission-security warranty and says incoming email lacks website security. This is a reviewed tension between the communication practice and its protection limits, rather than a finding that all health messages are insecure.
Security & Safeguards · Company commitment
Employee and contractor access requires a business reason
Livongo limits access to personal information to employees and contractors with a business reason to know. It also says it educates employees about keeping customer information confidential.
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In addition, we limit Livongo Health's employees’ and contractors' access to personal information. Only those employees and contractors with a business reason to know have access to this information. We educate our employees about the importance of maintaining confidentiality of customer information.
Qualifications & exceptions
Access depends on a business reason to know.
Security & Safeguards · Company practice
Livongo reviews security arrangements when it considers appropriate
Livongo says it reviews security arrangements from time to time as it considers appropriate. It does not commit to a fixed review schedule.
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We review our security arrangements from time to time as we deem appropriate.
Qualifications & exceptions
Review timing is at Livongo’s discretion.
Security & Safeguards · Procedure
Livongo gives password and shared-computer precautions
For a registered website where you choose a password, Livongo recommends keeping it private. It says it will never request that password in an unsolicited phone call or email. It also reminds you to sign out and close the browser when finished so others with access to your computer cannot access personal information and correspondence.
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How can you help protect your information?
If you are using a Livongo Health website for which you registered and choose a password, we recommend that you do not divulge your password to anyone. We will never ask you for your password in an unsolicited phone call or in an unsolicited email. Also remember to sign out of the Livongo Health website and close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if others have access to your computer.
Qualifications & exceptions
Password advice applies to registered sites with a chosen password.
The no-request promise is limited to unsolicited calls and emails.