Consumer Health Data Privacy Policy

Teladoc Health · agreement dated January 15, 2026 · Official agreement

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3 of 15 cards in Data Access & Collection

Data Access & Collection · Company practice

Website viewing information may be consumer health data

Consumer health data may include public website activity, such as viewing wellness or telehealth pages. The full policy describes this category as information that does not reveal or relate to a visitor’s health status or provision of healthcare; viewing a health topic is not presented as proof of a health condition.

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Supporting quotations

Consumer health data may include some information from your use of our public websites.
This may include pages you view about wellness or telehealth services.
Information about the Website content viewed- including the viewing of pages related to wellness or telehealth services, but do not reveal or relate to a visitors’ health status or provision of healthcare.

Qualifications & exceptions

  • The described viewing information does not reveal or relate to health status or healthcare provision.

Data Access & Collection · Company practice

Health-related communications outside HIPAA settings may be covered

Health-related information you communicate outside a HIPAA-covered context is a listed consumer health data category. This does not extend this policy to HIPAA PHI.

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Supporting quotations

It may include health-related information you give us outside of a HIPAA-covered setting.
Communications that include health-related information provided outside of a HIPAA-covered context.

Data Access & Collection · Company practice

Data may come from you, online activity and partners

Teladoc may collect consumer health data directly or indirectly from you and from partners, including certain Visitor Data received from analytics service providers. The summary mentions online activity and partners that help run or improve websites. The policy says some collected data categories may qualify as consumer health data and refers to Sections 1 and 2 of the General Privacy Policy for collection details; it does not supply those sections here.

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Supporting quotations

We may collect this data from you, from your online activity, and from partners that help us run or improve our websites.
Section 1 and Section 2 of the General Privacy Policy details the data we collect. Consumer Health Data (CHD) is defined broadly, so some of the categories of data we collect may also be considered CHD and may fall under the following categories of CHD:
Section 1 and Section 2 of the General Privacy Policy details the data we collect. Consumer Health Data (CHD) is defined broadly, so some of the categories of data we collect may also be considered CHD. CHD may be collected from the following sources:
Directly from you
Indirectly from you, as detailed in Section 2 of the General Privacy Policy.
From our partners, for example, we may receive certain Visitor Data from our analytics service providers.

Qualifications & exceptions

  • Some collected categories may qualify as consumer health data; the policy does not say all collected information does.

Not stated here

  • Additional collection details and the definition of Visitor Data are delegated to the unsupplied General Privacy Policy.

Cross-references