Account & Service Control · Restriction or exception
Account data cannot be deleted because medical records must be retained
For people who have used any of its services, Teladoc Health says it cannot delete account data because it must retain medical records for as long as required by law.
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Supporting quotations
If you've used any of our services, we must keep your medical records for as long as required by law.
Because of this, we're not able to delete your account data.
Qualifications & exceptions
- Applies if you have used any of the services; the stated reason is legally required medical-record retention.
Not stated here
- The policy does not distinguish which account data is subject to this restriction or explain what happens when the required retention period ends.
Cross-references
- qualified by (model-proposed): Medical records must be kept for the legally required period — The policy gives legally required medical-record retention, after any use of the services, as the reason it cannot delete account data. It does not specify which account data this covers or what happens when the required period ends.