Retention & Deletion · Company practice
Medical records must be kept for the legally required period
If you have used any Teladoc Health services, the policy says Teladoc Health must keep your medical records for as long as the law requires.
Details not recorded for this card
Supporting quotations
If you've used any of our services, we must keep your medical records for as long as required by law.
Qualifications & exceptions
- Applies if you have used any of the services.
Not stated here
- The policy does not identify the applicable retention period.
Cross-references
- qualifies (model-proposed): Account data cannot be deleted because medical records must be retained — The policy gives legally required medical-record retention, after any use of the services, as the reason it cannot delete account data. It does not specify which account data this covers or what happens when the required period ends.