Public-site information includes browsing details and submitted forms
The summary says Teladoc may collect public-site activity, browser and device details and information supplied in forms, such as name, contact details, birth date, location and health plan. Its stated uses include operating and improving websites and services, registration and eligibility, responses, security, legal compliance and updates or offers where allowed. More detailed collection and use rules follow later in the policy.
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This may include pages you view, features you use, time on the site, your browser, your device, and similar details.
This may include your name, contact information, birth date, location, health plan, and email address.
We may use this information to run our websites, help you register, check if you can use services, respond to you, improve our services, protect security, follow the law, and send updates or offers where allowed.
Qualifications & exceptions
Updates or offers are subject to what is allowed.
Data Access & Collection · User right or choice
Cookies support website functions and advertising choices
The summary describes cookies and similar tools for website operation, preferences, improvement and message measurement. Advertising tools may be used with agreement where required. Cookie choices can be changed through “Your Privacy Choices” in the website footer.
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These tools help our websites work, remember your settings, improve our websites, and measure messages.
If you agree where required, we may use cookies and similar tools for ads.
You can change your cookie choices by using “Your Privacy Choices” in the website footer.
Qualifications & exceptions
Advertising consent applies where required.
Data Access & Collection · Company practice
Visitor Data includes activity, device details and identifiers
Teladoc processes pages and features used, time spent, errors and device/browser details. It may process IP and email addresses and external/internal identifiers where device settings make them available. The Visitor Data row says third-party advertising and cookie sharing depends on opt-in/consent. This concerns public website activity, rather than the separate device-sync location and secure-platform PHI rules.
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Visitor Data
When you visit the Websites, we process information like the pages visited or which features you interacted with, the amount of time on the Websites, Website errors, information about the type of device and browser you’re using.
We may process IP address and email address, External Identifiers and Internal Identifiers (if available based on the settings of your device).
We may share the information with Third Parties, if you opt-in/consent to advertising and cookies.
Qualifications & exceptions
Identifiers depend on device settings.
The row conditions third-party advertising/cookie sharing on opt-in or consent.
Registration forms may collect identity, contact and eligibility details
To register for a secure-platform account or submit an information webform, you first fill out online forms. The Registration Data row says you may provide name, title, contact details and phone, birth date, sex assigned at birth, state/country/zip, health plan and email or login identification. This is form information; the policy separately excludes information on logged-in Secure Platforms.
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Registration Data
you must first fill out online form(s) where you may provide your name, title, contact information, phone number, date of birth, sex assigned at birth, state, country, zip code, your health plan, and email address or login dentification information.
Data Access & Collection · Company practice
Device readings need Bluetooth and location services
Eligible Members may choose Teladoc or third-party devices, including relevant wearables, scales and glucose monitors. Bluetooth and location services allow readings to appear in the app. Members may disable these in device settings, but functionality may be limited. Teladoc says device-sync location data is not used for targeted advertising. Device readings such as weight and glucose are PHI, whose handling is addressed in the linked HIPAA notice rather than supplied here.
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These devices rely on Bluetooth and location services for readings to appear in the Member’s app. Members can disable these features in their device settings; however, doing so may limit app functionality.
Teladoc Health does not use location data required for device syncing for targeted advertising.
the devices collect PHI (weight, glucose levels, etc.) that you share via use of the device- please see our HIPAA Notice of Privacy Practices for more detail.
However, any technology or data needed to enable the HealthKit/Health Connect connections is subject to this General Privacy Policy.
Qualifications & exceptions
Applies to eligible Members using the described devices.
The advertising restriction concerns location needed for device syncing.
Not stated here
The HIPAA notice’s detailed rules are not supplied.
Cookies support security, preferences, improvement and communications measurement
Teladoc uses cookies and similar technologies to provide and improve its Websites. They help proper and secure operation, remember settings and preferences, understand use for improvements and measure communications effectiveness. The separate advertising use is consent-conditioned, and users have the stated cookie controls.
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We use cookies and similar technologies to provide and improve our Websites.
Ensure our Websites function properly and securely
Remember your preferences and settings
Understand how you use our Websites to make improvements
Measure the effectiveness of our communications
Data Access & Collection · Restriction or exception
Teladoc says it does not knowingly collect or sell under-13 information
The Websites are not intended for children under 13, and Teladoc says it does not knowingly collect or sell their Personal Information. The policy asks under-13 users who are not emancipated minors not to use the sites or provide information without parental consent. A parent or guardian who believes an under-13 child supplied information may contact Teladoc to request deletion. The wording preserves the parental-consent and emancipation qualifications without claiming these sites are designed for children.
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Our Websites are not intended for children under 13 years of age, and we do not knowingly collect or sell Personal Information from children under 13.
If you are under 13 and you are not an emancipated minor, please do not use or provide any information on our Websites without parental consent.
If you are a parent or guardian who believes your child under 13 has provided us with Personal Information, please contact us using the information below to request its deletion.
Qualifications & exceptions
The collection/sale statement is qualified by knowingly.
The no-use request is addressed to non-emancipated under-13 users without parental consent.
The California notice lists statutory categories it may collect
The notice maps Section 1’s collection, use and sharing to CCPA/CPRA categories it may collect: identifiers; California Customer Records categories; protected classification characteristics; commercial, biometric, internet/network activity, geolocation and sensory information; Sensitive Personal Information; professional/employment information; and non-public education information. The named statutes classify categories here; their contents are not supplied. The list does not say every category is collected from every person or add detailed uses beyond the policy’s collection section.
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Collection of Personal Information
Section 1 above describes the Personal information we collect, use, and share.
Identifiers
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
Protected classification characteristics under California or federal law
Commercial information
Biometric information
Internet or other similar network activity
Geolocation data
Sensory data
Sensitive Personal Information
Professional or employment-related information
Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99))
Qualifications & exceptions
These are categories the notice says Teladoc may collect.
Not stated here
The cited statutes’ substantive text is not supplied.
Data Access & Collection · Restriction or exception
The California notice says Teladoc does not collect or share known under-16 data
Within the California notice, Teladoc says it does not collect or share website Personal Information from anyone it knows is under 16. The general children’s section separately says the Websites are not intended for under-13 children and bars knowing collection or sale for that age group, while addressing parental consent and emancipated minors. These are different age thresholds and operations; the general wording does not erase the California notice’s stricter statement.
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Teladoc does not collect or share Personal Information on the Websites from any person we know to be under the age of 16.
Our Websites are not intended for children under 13 years of age, and we do not knowingly collect or sell Personal Information from children under 13.
If you are under 13 and you are not an emancipated minor, please do not use or provide any information on our Websites without parental consent.
Qualifications & exceptions
The under-16 statement appears in the California notice and depends on knowledge of age.
The California notice lists direct, social, partner and tracking sources
Teladoc lists Personal Information obtained directly or indirectly from you through website interaction, social media, analytics/marketing partners and automatic tracking technologies. It says the Websites recognize browser GPC preferences for CCPA/CPRA-covered information and offers “Your Privacy Choices” in the footer for cookie settings. This source list does not mean every source supplies data about every visitor.
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Teladoc collects Personal Information from the following categories of sources:
Directly and indirectly from you, including through your interaction with the Websites
Social media platforms
Third party partners such as analytics or marketing providers
Automatically through tracking technologies.
our Websites are configured to recognize and respect those preferences with respect to Personal Information that falls under the CCPA/CPRA.
Qualifications & exceptions
The GPC statement here concerns CCPA/CPRA-covered Personal Information.