Secure-platform health information is governed separately
The general policy excludes information collected from registered, logged-in Members on secure platforms. It treats information stored there or added by Members as PHI and/or medical information and points to the HIPAA notice, including for imported HealthKit or Health Connect data. Teladoc says it does not use, disclose or sell this data for advertising or data mining or combine it with other data. Connection-enabling technology or data remains subject to this general policy. The HIPAA notice also applies when public-site information is PHI, and the supplemental consumer health policy applies when it is Consumer Health Data under applicable law. Those linked notices are not supplied here.
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It does not apply to information you enter after you log in to secure Teladoc Health sites.
PHI is covered by HIPAA and other health privacy laws.
To learn about PHI, please read the HIPAA Notice of Privacy Practices.
If your information is PHI, your HIPAA rights are explained in the HIPAA Notice of Privacy Practices.
Teladoc does not use, disclose, or sell this data for advertising or data mining and does not combine it with other data.
applies to the extent that any Personal Information collected on our Websites is considered Consumer Health Data under applicable law.
Qualifications & exceptions
The no-advertising/data-mining statement concerns the health data described in this passage.
Connection-enabling technology or data is subject to the general policy.
Not stated here
The linked notices’ detailed terms are not supplied.
Visitor Data supports requests, personalization and website improvement
The Visitor Data row lists communication, completing requested activities such as secure-platform registration, information, a demo or an RFP, personalizing the website, and understanding use to improve effectiveness and convenience. These purposes describe public-site data and do not extend this policy to secure-platform health records.
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Communicating with you.
Completing the activity you requested (for example: registering for the Secure Platform, obtaining more information, requesting a demo, or requesting an RFP).
Personalizing your web experience.
Helping us understand how you use our Websites and how we can improve them to make them more effective and convenient.
Use & Processing · Company practice
Visitor Data may support legal compliance, safety and security
The Visitor Data row includes complying with laws, protecting people’s safety, securing the Websites, responding to law enforcement, court orders and legal processes, carrying out legal and contractual obligations and enforcing Teladoc’s rights.
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Complying with applicable laws.
Protecting your safety and the safety of others.
Monitoring and protecting the security of the Websites.
Responding to law enforcement requests, court orders, and legal processes, and carrying out our legal and contractual obligations and enforcing our rights.
Use & Processing · Company practice
Visitor Data may be used for promotions and advertising analysis
The Visitor Data row lists opportunities, promotions, news, updates, reminders and optimizing and analyzing advertising. It also lists other purposes with your consent. Advertising-related third-party disclosures remain subject to the opt-in/consent wording in this row; that wording does not mean every processing purpose requires consent.
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Sending opportunities, promotions, news, updates, and reminders.
Optimizing and analyzing advertising.
Any other purpose with your consent.
We may share the information with Third Parties, if you opt-in/consent to advertising and cookies.
Qualifications & exceptions
Other purposes are tied to your consent.
Advertising/cookie third-party sharing is conditioned on opt-in/consent in this row.
Registration Data supports enrollment, eligibility and research
The Registration Data row lists helping complete registration, checking service eligibility, personalizing website experience, legal compliance, analytics/reporting/research and other purposes with your consent. It lists Legitimate Interest, Consent and Performance of Contract as processing bases without assigning a basis to each purpose.
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Assisting you in completing the registration process
Checking your eligibility for services
Personalizing your experience on the Websites
Complying with laws
Analytics, reporting, and research
Any other purpose with your consent
Legitimate Interest
Consent
Performance of Contract
Qualifications & exceptions
Other purposes require your consent as stated in this row.
Not stated here
The row does not allocate each legal basis to a particular purpose.
Use & Processing · Company practice
Customer-service communications are processed for service and protection purposes
Teladoc processes your communications with customer service. The Customer Service and Communications Data row lists communication, understanding website use, improving products and services and offering new features, legal compliance and protecting people’s safety. Its listed legal bases are Legitimate Interest and Performance of Contract. The sharing column is not a separate detailed sharing list for this row; the Visitor Data list should not be read as if repeated here.
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Customer Service and
Communications Data
We process communications you have with our customer service team.
Communicating with you
Helping us understand how you use our Websites, how we can improve our products and services to make them more effective and convenient, and offer you new features
Complying with laws
Protecting your safety and the safety of others
Legitimate Interest
Performance of Contract
Use & Processing · Company practice
Teladoc may use AI and other automated tools for website and business support
Teladoc may use automated tools, including AI, to support website operations and related business activities. Examples include analytics, quality improvement, administration and system management, in accordance with applicable law. The passage does not specify tools, training practices or automated decisions about individuals.
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To support the operation of the Websites and related business activities, we may use automated tools, including artificial intelligence technologies.
These tools may assist with functions such as analytics, quality improvement, administrative activities, and system management, and are used in accordance with applicable law.
Not stated here
Specific tools, model-training uses and individual decision processes are not described here.
Use & Processing · Company practice
Website information may be processed in the US or other countries
Teladoc operates the Websites from the United States and says they are not intended to subject it to foreign laws or jurisdictions. Information you provide may be stored, processed or accessed in the US or countries with different data protection from your residence. Teladoc says this General Privacy Policy governs its handling regardless of storage or access location; this statement does not determine which laws legally apply.
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Our Websites are controlled and operated by us from the United States and are not intended to subject us to the laws or jurisdictions of any state, country, or territory outside the United States.
Information you provide through our Websites may be stored, processed, and accessed in the United States or other countries that may not provide the same level of data protection as your place of residence.
Regardless of where your Personal Information is stored or accessed, we will handle it in accordance with this General Privacy Policy.
Qualifications & exceptions
The policy remains the stated handling standard regardless of location.