General Privacy Policy

Teladoc Health · agreement dated March 9, 2026 · Official agreement

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2 of 50 cards in Retention & Deletion

Retention & Deletion · Company practice

Retention depends on purposes and legal requirements

Teladoc retains Personal Information only as long as needed for the policy’s purposes, including providing Websites, business operations, legal/regulatory compliance, dispute resolution and enforcing agreements. Legally required retention periods govern where applicable; otherwise these purpose criteria apply. The policy supplies no fixed universal retention duration.

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Supporting quotations

We retain Personal Information only for as long as necessary to fulfill the purposes described in this General Privacy Policy, including to provide Websites, maintain business operations, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.
Where specific retention periods are required by law, we comply with those timeframes; otherwise, we apply the criteria above to determine how long to retain the information.

Qualifications & exceptions

  • Legally required periods apply where relevant.

Not stated here

  • No fixed general retention period is stated.

Cross-references

Retention & Deletion · Company practice

Unneeded information is deleted, anonymized or put beyond use

When Personal Information is no longer needed for its collection purposes, Teladoc says it securely deletes, anonymizes or puts it beyond use. Residual copies may remain for a limited time in backup or archive systems maintained against accidental or malicious loss before deletion or inaccessibility. This is not a promise of immediate erasure of every copy.

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Supporting quotations

When Personal Information is no longer needed for the purposes for which it was collected, we securely delete, anonymize, or put it beyond use.
residual copies of Personal Information may remain in backup or archival systems for a limited time before being deleted or rendered inaccessible.

Qualifications & exceptions

  • Backup or archive residual copies can remain temporarily.

Not stated here

  • The backup/archive interval is not quantified.

Cross-references