Telehealth can include calls and electronic messages
Telehealth may include video or telephone visits and electronic messaging, including secure in-app messages. SMS messages to your phone or device are included where you choose or consent to receive them. Separately, if you supply a telephone number, Teladoc Health and affiliates or service providers may use automated calls or texts about care and health-related services, where lawful; rates may apply and app preferences can be adjusted.
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Supporting quotations
Telehealth may include video visits, phone visits, secure messages, text messages, device data, health records, electronic prescriptions, and electronic sharing of health information.
Video or telephone consultations
Electronic messaging, which may include secure in-app messaging and, where you choose/consent to receive messages by text message (SMS), messaging to your mobile phone or device
You understand that if you have provided a telephone number, Teladoc Health and its affiliates/service providers may contact you through auto-dialer calls or text messages (SMS) regarding your care and health-related services.
Such communications may use automatic dialers and/or prerecorded or artificial voice messages, where permitted by law. Messages and data rates may apply. You may adjust your communication preferences in the web and/or mobile app.
Qualifications & exceptions
SMS messaging is included where you choose or consent to it.
Automated care communications require a supplied telephone number and are subject to law; message and data rates may apply.
Telehealth may use monitoring, records and device or recording data
The listed telehealth methods include remote patient monitoring; review of medical records, images and diagnostic data; use of data from medical devices or video or audio recordings; medically appropriate electronic prescribing; and electronic exchange of health information. This list describes possible service methods, rather than promising every method in every visit.
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Supporting quotations
Remote patient monitoring
Review of medical records, images, and diagnostic data
Use of data from medical devices, video, or audio recordings
Electronic prescribing must be medically appropriate.
Use & Processing · Company practice
Providers may use AI tools to help document visits
The summary says a provider may use AI-enabled tools to help write visit notes. The provider must review and finish the medical record. The detailed acknowledgement separately describes possible processing or recording of encounter audio.
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Supporting quotations
Your provider may use AI-enabled tools to help write notes for your visit. Your provider must review and finish your medical record.
Qualifications & exceptions
The provider remains responsible for reviewing and finalizing the record.
Cross-references
qualified by (model-proposed): AI documentation tools may process or record visit audio — The detailed acknowledgement explains that optional AI documentation technology may process or record encounter audio; provider review, editing and finalization remain required.
Use & Processing · Company practice
AI documentation tools may process or record visit audio
Your provider may use AI-enabled technology to help document the visit. It may process or record encounter audio to support care, including clinical documentation. The provider remains responsible for reviewing, editing and finalizing your medical record.
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Supporting quotations
You understand that your provider may use artificial intelligence-enabled technology to assist in documenting your visit. Such technology may process or record audio from your encounter to support care, including clinical documentation. Your provider remains responsible for reviewing, editing, and finalizing your medical record.
Qualifications & exceptions
The stated purpose is supporting care, including clinical documentation.
The provider remains responsible for reviewing, editing and finalizing the medical record.
Not stated here
This clause does not specify the AI vendor, retention period or use for model training.
Cross-references
qualifies (model-proposed): Providers may use AI tools to help document visits — The detailed acknowledgement explains that optional AI documentation technology may process or record encounter audio; provider review, editing and finalization remain required.
Use & Processing · Permission or license
Supplying a number permits automated care calls and texts
If you provide a telephone number, Teladoc Health and its affiliates or service providers may contact you by auto-dialer calls or SMS about your care and health-related services. Where lawful, communications may use automatic dialers or prerecorded or artificial voice messages. Message and data rates may apply, and you can adjust communication preferences in the web or mobile app.
Details not recorded for this card
Supporting quotations
You understand that if you have provided a telephone number, Teladoc Health and its affiliates/service providers may contact you through auto-dialer calls or text messages (SMS) regarding your care and health-related services. Such communications may use automatic dialers and/or prerecorded or artificial voice messages, where permitted by law. Messages and data rates may apply. You may adjust your communication preferences in the web and/or mobile app.
Qualifications & exceptions
You must have provided a telephone number.
Communications concern care and health-related services and are subject to applicable law.