Legal Rights & Agreement Rules · Company commitment
Teladoc commits to nondiscrimination and civil-rights compliance
The notice covers Teladoc Health, Inc., Teladoc Health Medical Group P.A., Teladoc Physicians, P.C., and Teladoc subsidiaries and affiliates. It says they comply with applicable state and federal civil-rights laws, including Section 1557 of the Affordable Care Act, and do not exclude, treat differently or discriminate against people based on gender, sex, age, race, color, national origin, creed, religion, disability, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, military status, veteran status, or another status protected by state, federal or local law.
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Supporting quotations
Teladoc, which includes Teladoc Health, Inc., Teladoc Health Medical Group P.A. and Teladoc Physicians, P.C., and Teladoc subsidiaries and affiliates, complies with applicable state and Federal civil rights laws, including Section 1557 of the Affordable Care Act (Section 1557). Teladoc does not exclude people, treat them differently, nor discriminate based on gender, sex, age, race, color, national origin, creed, religion, disability, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, military status, veteran status, or any other characteristic or status protected by state, federal, or local law.
Qualifications & exceptions
The notice identifies the covered Teladoc entities and legally protected characteristics; it does not supply the text of the cited laws.
Legal Rights & Agreement Rules · Company commitment
Language assistance is free and timely for people with limited English proficiency
Teladoc will provide timely, free language assistance to individuals with limited English proficiency, including their companions, to ensure meaningful access to its programs, activities, services and other benefits. Examples may include electronic and written translated documents and qualified interpreters. The linked notice of availability is identified here, but its separate contents are not supplied.
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Supporting quotations
In compliance with Section 1557 and other federal civil rights laws, we provide individuals the following in a timely manner and free of charge:
Language assistance services. Teladoc will provide language assistance services for individuals with limited English proficiency (including individuals’ companions with limited English proficiency) to ensure meaningful access to our programs, activities, services, and other benefits. Language assistance services may include:
Electronic and written translated documents
Qualified interpreters
Qualifications & exceptions
Includes companions with limited English proficiency; listed forms of assistance are examples.
Not stated here
The linked notice of availability text is not supplied here; this card cannot describe its separate procedures or limits.
Legal Rights & Agreement Rules · Company commitment
Teladoc provides free communication aids for people with disabilities
Teladoc will provide appropriate auxiliary aids and services, in a timely manner and free of charge, for individuals with disabilities and their companions with disabilities to ensure effective communication. Examples may include qualified interpreters, including American Sign Language interpreters; video remote interpreting; and information in alternate formats such as large print, recorded audio and accessible electronic formats.
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Supporting quotations
In compliance with Section 1557 and other federal civil rights laws, we provide individuals the following in a timely manner and free of charge:
Appropriate auxiliary aids and services. Teladoc will provide appropriate auxiliary aids and services for individuals with disabilities (including individuals’ companions with disabilities) to ensure effective communication. Appropriate auxiliary aids and services may include:
Qualified interpreters, including American Sign Language interpreters
Video remote interpreting
Information in alternate formats (including but not limited to large print, recorded audio, and accessible electronic formats)
Qualifications & exceptions
For effective communication with individuals and companions with disabilities; examples do not promise every listed format in every case.
Cross-references
referred to by (model-proposed): The Mien tagline covers language help and disability aids — The Mien tagline describes disability assistance with Braille and large-print examples alongside the English commitment to appropriate communication aids.
Legal Rights & Agreement Rules · Company commitment
Qualified individuals with disabilities can receive reasonable modifications
Teladoc will provide reasonable modifications for qualified individuals with disabilities when necessary to ensure accessibility and equal opportunity to participate in its programs, activities, services or other benefits. These modifications fall under the notice’s timely and free assistance commitment.
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Supporting quotations
In compliance with Section 1557 and other federal civil rights laws, we provide individuals the following in a timely manner and free of charge:
Reasonable modifications. Teladoc will provide reasonable modifications for qualified individuals with disabilities, when necessary to ensure accessibility and equal opportunity to participate in our programs, activities, services, or other benefits.
Qualifications & exceptions
When necessary for accessibility and equal participation.
Call Teladoc or contact its Section 1557 Coordinator for assistance
For the listed assistance services or a reasonable modification to policies, practices or procedures needed to participate as an individual with a disability, contact Teladoc at 1-800-835-2362 (TTY: 1-855-636-1578). For additional help, the notice gives the Section 1557 Coordinator’s displayed email as accessibility@teladoc.com.
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Supporting quotations
If you need any of these services, or need a reasonable modification of Teladoc policies, practices, or procedures to permit you to participate in Teladoc’s services as an individual with a disability, contact Teladoc at 1-800-835-2362 (TTY: 1-855-636-1578).
For additional assistance, you may also contact Teladoc’s Section 1557 Coordinator as
Legal Rights & Agreement Rules · User right or choice
You can file a grievance over discrimination or failure to provide assistance
If you believe Teladoc failed to provide the listed services or discriminated on one of the protected grounds described in the notice, you can file a grievance with the Teladoc Compliance Department, 2 Manhattanville Road, Purchase, NY 10577, or at the displayed email complianceconcerns@teladochealth.com.
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Supporting quotations
If you believe that Teladoc has failed to provide these services or discriminated in another way on the basis of gender, sex, age, race, color, national origin, creed, religion, disability, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, military status, veteran status, or any other characteristic or status protected by state, federal, or local law,, you can file a grievance with:
Teladoc Compliance Department 2 Manhattanville Road Purchase, NY 10577 or by email at
Legal Rights & Agreement Rules · User right or choice
You may also file a civil-rights complaint with HHS
The notice also offers a civil-rights complaint route to the U.S. Department of Health and Human Services, Office for Civil Rights. You may use its online Complaint Portal at https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf, write to 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 20201, or call 1-800-368-1019 or 800-537-7697 (TDD). It points to http://www.hhs.gov/ocr/office/file/index.html for complaint forms.
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Supporting quotations
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 20201, 1-800-368-1019, 800-537-7697 (TDD).
Multilingual notices provide language-assistance contact information
The Spanish, Chinese, Vietnamese, Korean, Tagalog, Russian, Arabic, Haitian Creole, French and Polish notices give language-assistance contact information. The standard contact in the notice is 1-800-835-2362 (TTY: 1-855-636-1578). The Arabic text contains the placeholder wording “اذكر اللغة” (mention the language) and irregular placement of telephone digits; this card preserves that source wording rather than supplying a corrected Arabic notice.
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Español (Spanish) ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-835-2362 (TTY: 1-855-636-1578).
Tiếng Việt (Vietnamese) CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-800-835-2362 (TTY: 1-855-636-1578)
한국어 (Korean) 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-800-835-2362 (TTY: 1-855-636-1578) 번으로 전화해 주십시오.
Tagalog (Tagalog -- Filipino) PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-800-835-2362 (TTY: 1-855-636-1578)
Русский (Russian) ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-800-835-2362 (телетайп: 1-855-636-1578)
العربية (Arabic) 1ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغویة تتوافر لك بالمجان. اتصل برقم 800-835-2362( رقم. (1578-636-855-1 :ھﺎﺗﻒ اﻟﺼﻢ واﻟﺒﻜﻢ
Kreyòl Ayisyen (French Creole) ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele 1-800-835-2362 (TTY: 1-855-636-1578)
Français (French) ATTENTION: Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 1-800-835-2362 (ATS: 1-855-636-1578)
Polski (Polish) UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer 1-800-835-2362 (TTY: 1-855-636-1578)
Not stated here
The Arabic placeholder does not identify a specific language; this analysis does not correct the published translation.
Legal Rights & Agreement Rules · Procedure
Additional language notices repeat free-assistance contact information
Notices labeled Portuguese, Italian, German, Japanese, Farsi, Hindi, Armenian, Gujarati, Hmong, Urdu, Cambodian, Punjabi, Bengali, Yiddish, Amharic and Thai provide free language-assistance information and telephone contacts. The standard contact is 1-800-835-2362 (TTY: 1-855-636-1578). The Urdu line places the leading telephone digit separately in its text; the original wording remains in the evidence.
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Português (Portuguese) ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para 1-800-835-2362 (TTY: 1-855-636-1578)
Italiano (Italian) ATTENZIONE: In caso la lingua parlata sia l'italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero 1-800-835-2362 (TTY: 1-855-636-1578)
Deutsch (German) ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-800-835-2362 (TTY: 1-855-636-1578)
فارسی (Farsi) توجھ: اگر بھ زبان فارسی گفتگو می کنید، تسھیلات زبانی بصورت رایگان برای شما فراھم می باشد. با 1-800-835-2362 (TTY: 1-855-636-1578) تماس بگیرید.
हिंदी (Hindi) ध्यान दें: अगर आप हिंदी बोलते हैं, तो आपके लिए नि:शुल्क भाषा सहायता सेवा उपलब्ध है। कॉल करें 1-800-835-2362 (TTY: 1-855-636-1578)।
Հայերեն (Armenian) ՈՒՇԱԴՐՈՒԹՅՈՒՆ՝ Եթե խոսում եք հայերեն, ապա ձեզ անվճար կարող են տրամադրվել լեզվական աջակցության ծառայություններ: Զանգահարեք 1-800-835-2362 (TTY (հեռատիպ)՝ 1-855-636-1578):
ગુજરાતી (Gujarati) ધ્યાન આપો: જો તમે ગુજરાતી બોલો છો, [તો તમારા માટે] મફત ભાષા સહાય સેવાઓ ઉપલબ્ધ છે. કૉલ કરો 1-800-835-2362 (ટીટીવાય: 1-855-636-1578).
বাংলা (Bengali) মনোযোগ দিন: আপনি যদি ংলা ভাষায় কথা বলেন তাহলে ভাষা সহায়তা পরিষেবা আপনার জন্য বিনামূল্যে উপলব্ধ রয়েছে। কল করুন 1-800-835-2362 (TTY: 1-855-636-1578).
Further language notices give the same assistance telephone number
Notices labeled Oromo, Ilocano, Lao, Albanian, Serbo-Croatian, Ukrainian, Nepali, Dutch, Karen, Samoan, Marshallese, Romanian, Trukese, Tongan, Bisayan and Kirundi provide language-assistance contacts at 1-800-835-2362. These notices describe free assistance. The listed TTY is 1-855-636-1578 in these lines except that the Samoan line gives only the main telephone number; that omission does not remove the general TTY contact elsewhere in the notice.
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Oroomiffa (Oromo) XIYYEEFFANNAA: Afaan dubbattu Oroomiffa, tajaajila gargaarsa afaanii, kanfaltiidhaan ala, ni argama. Bilbilaa 1-800-835-2362 (TTY: 1-855-636-1578).
Ilokano (Ilocano) PAKDAAR: Nu saritaem ti Ilocano, ti serbisyo para ti baddang ti lengguahe nga awanan bayadna, ket sidadaan para kenyam. Awagan ti 1-800-835-2362 (TTY: 1-855-636-1578).
Shqip (Albanian) KUJDES: Nëse flitni shqip, për ju ka në dispozicion shërbime të asistencës gjuhësore, pa pagesë. Telefononi në 1-800-835-2362 (TTY: 1-855-636-1578).
Srpsko-hrvatski (Serbo-Croatian) OBAVJEŠTENJE: Ako govorite srpsko-hrvatski, usluge jezičke pomoći dostupne su vam besplatno. Nazovite 1-800-835-2362 (TTY- Telefon za osobe sa oštećenim govorom ili sluhom: 1-855-636-1578).
Українська (Ukrainian) УВАГА! Якщо ви розмовляєте українською мовою, ви можете звернутися до безкоштовної служби мовної підтримки. Телефонуйте за номером 1-800-835-2362 (телетайп: 1-855-636-1578).
नेपाली (Nepali) ध्यान दिनुहोस्: यदि तपाईं नेपाली भाषा बोल्नुहुन्छ भने, निःशुल्क भाषा सहायता सेवाहरू तपाईंलाई उपलब्ध छन्। 1-800-835-2362 मा कल गर्नुहोस् (TTY: 1-855-636-1578)।
Nederlands (Dutch) AANDACHT: Als u nederlands spreekt, kunt u gratis gebruikmaken van de taalkundige diensten. Bel 1-800-835-2362 (TTY: 1-855-636-1578).
Gagana fa'a Sāmoa (Samoan) MO LOU SILAFIA: Afai e te tautala Gagana fa'a Sāmoa, o loo iai auaunaga fesoasoan, e fai fua e leai se totogi, mo oe, Telefoni mai: 1-800-835-2362.
Română (Romanian) ATENȚIE: Dacă vorbiți limba română, vă stau la dispoziție servicii de asistență lingvistică, gratuit. Sunați la 1-800-835-2362 (TTY: 1-855-636-1578).
Foosun Chuuk (Trukese) MEI AUCHEA: Ika iei foosun fonuomw: Foosun Chuuk, iwe en mei tongeni omw kopwe angei aninisin chiakku, ese kamo. Kori 1-800-835-2362 (TTY: 1-855-636-1578).
Tonga (Tongan) FAKATOKANGA'I: Kapau 'oku ke Lea-Fakatonga, ko e kau tokoni fakatonu lea 'oku nau fai atu ha tokoni ta'etotongi, pea teke lava 'o ma'u ia. Telefoni mai 1-800-835-2362 (TTY: 1-855-636-1578).
Bisaya (Bisayan) ATENSYON: Kung nagsulti ka og Cebuano, aduna kay magamit nga mga serbisyo sa tabang sa lengguwahe, nga walay bayad. Tawag sa 1-800-835-2362 (TTY: 1-855-636-1578).
Ikirundi (Bantu -- Kirundi) ICITONDERWA: Nimba uvuga Ikirundi, uzohabwa serivisi zo gufasha mu ndimi, ku buntu. Woterefona 1-800-835-2362 (TTY: 1-855-636-1578).
Qualifications & exceptions
The Samoan line lists only the main number; the general notice separately gives a TTY number.
Legal Rights & Agreement Rules · Procedure
More language taglines list assistance contacts
The notice includes taglines labeled Swahili, Indonesian, Turkish, Kurdish, Teluga, Nilotic -- Dinka, Norwegian, Catalan, Greek, Ibo and Yoruba. They give language-assistance contacts using 1-800-835-2362 and TTY 1-855-636-1578. These are the source’s labels; this card does not change the spelling “Teluga” to a different published label.
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Kiswahili (Swahili) KUMBUKA: Ikiwa unazungumza Kiswahili, unaweza kupata, huduma za lugha, bila malipo. Piga simu 1-800-835-2362 (TTY: 1-855-636-1578).
Bahasa Indonesia (Indonesian) PERHATIAN: Jika Anda berbicara dalam Bahasa Indonesia, layanan bantuan bahasa akan tersedia secara gratis. Hubungi 1-800-835-2362 (TTY: 1-855-636-1578).
Türkçe (Turkish) DİKKAT: Eğer Türkçe konuşuyor iseniz, dil yardımı hizmetlerinden ücretsiz olarak yararlanabilirsiniz. 1-800-835-2362 (TTY: 1-855-636-1578) irtibat numaralarını arayın.
తెలుగు (Teluga) గమనించండి: మీరు తెలుగు గనుక మాట్లాడితే, ఉచిత భాషా సహాయ సేవలు మీకు అందుబాటులో ఉన్నాయి. 1-800-835-2362 (TTY: 1-855-636-1578) కు కాల్ చేయండి.
Thuɔŋjaŋ (Nilotic -- Dinka) PIŊ KENE: Na ye jam në Thuɔŋjaŋ, ke kuɔny yenë kɔc waar thook atɔ̈ kuka lëu yök abac ke cïn wënh cuatë piny. Yuɔpë 1-800-835-2362 (TTY: 1-855-636-1578)
Norsk (Norwegian) MERK: Hvis du snakker norsk, er gratis språkassistansetjenester tilgjengelige for deg. Ring 1-800-835-2362 (TTY: 1-855-636-1578).
Català (Catalan) ATENCIÓ: Si parleu Català, teniu disponible un servei d"ajuda lingüística sense cap càrrec. Truqueu al 1-800-835-2362 (TTY o teletip: 1-855-636-1578).
λληνικά (Greek) ΠΡΟΣΟΧΗ: Αν μιλάτε ελληνικά, στη διάθεσή σας βρίσκονται υπηρεσίες γλωσσικής υποστήριξης, οι οποίες παρέχονται δωρεάν. Καλέστε 1-800-835-2362 (TTY: 1-855-636-1578).
Igbo asusu (Ibo) Ntị: Ọ bụrụ na asụ Ibo, asụsụ aka ọasụ n'efu, defu, aka. Call 1-800-835-2362 (TTY: 1-855-636-1578).
èdè Yorùbá (Yoruba) AKIYESI: Bi o ba nsọ èdè Yorùbú ọfé ni iranlọwọ lori èdè wa fun yin o. Ẹ pe ẹrọ-ibanisọrọ yi 1-800-835-2362 (TTY: 1-855-636-1578).
Legal Rights & Agreement Rules · Procedure
Other labeled taglines also point to the assistance telephone contacts
Taglines labeled Pohnpeian, Pennsylvania Dutch, Hawaiian, Fulfulde, Cherokee, Chamorro, Burmese, Bassa and Choctaw give telephone contacts at 1-800-835-2362 (TTY: 1-855-636-1578). Several lines contain bracketed language labels, and the Cherokee line is especially brief. This card reports the labels and contact information actually present; it does not certify each line as a complete or equivalent translation of the English commitments.
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Lokaiahn Pohnpei (Pohnpeian) Ni songen mwohmw ohte, komw pahn sohte anahne kawehwe mesen nting me koatoantoal kan ahpw wasa me ntingie [Lokaiahn Pohnpei] komw kalangan oh ntingidieng ni lokaiahn Pohnpei. Call 1-800-835-2362 (TTY: 1-855-636-1578).
Deitsch (Pennsylvania Dutch) Wann du [Deitsch (Pennsylvania German / Dutch)] schwetzscht, kannscht du mitaus Koschte ebber gricke, ass dihr helft mit die englisch Schprooch. Ruf selli Nummer uff: Call 1-800-835-2362 (TTY: 1-855-636-1578).
hoʻokomo ʻōlelo (Hawaiian) E N N MAI: Inā hoʻopuka ʻoe i ka ʻōlelo [hoʻokomo ʻōlelo], loaʻa ke kōkua manuahi iā ʻoe. E kelepona iā 1-800-835-2362 (TTY: 1-855-636-1578).
Adamawa (Fulfulde) MAANDO: To a waawi [Adamawa], e woodi ballooji-ma to ekkitaaki wolde caahu. Noddu 1-800-835-2362 (TTY: 1-855-636-1578).
I linguahén Chamoru (Chamorro) ATENSIÓN: Yanggen un tungó [I linguahén Chamoru], i setbision linguahé gaige para hagu dibatde ha . Agang I 1-800-835-2362 (TTY: 1-855-636-1578).
Ɓàsɔ́ɔ̀-wùɖù-po-nyɔ̀ (Bassa) Dè ɖɛ nìà kɛ dyéɖé gbo: Ɔ jǔ ké m [Ɓàsɔ́ɔ -wùɖù-po-nyɔ ] jǔ ní, nìí, à wuɖu kà kò ɖò po-poɔ ɓɛ́ìn m gbo kpáa. Ɖá 1-800-835-2362 (TTY: 1-855-636-1578)
Chahta (Choctaw) ANOMPA PA PISAH: [Chahta] makilla ish anompoli hokma, kvna hosh Nahollo Anompa ya pipilla hosh chi tosholahinla. Atoko, hattak yvmma im anompoli chi bvnnakmvt, holhtina pa payah: 1-800-835-2362 (TTY: 1-855-636-1578).
Not stated here
The brief or bracketed taglines do not establish that each is a complete translation of every English provision.
Legal Rights & Agreement Rules · Procedure
The Mien tagline covers language help and disability aids
The Mien tagline directs readers needing language interpretation to 1-800-835-2362 (TTY: 1-855-636-1578). It also describes assistance and aids for people with disabilities, including Braille and large print, and says these assistance services are free. These examples supplement the English list of alternate formats rather than limiting it.