The notice describes rights to access PHI, request corrections, limits or confidential communications, seek an accounting of certain disclosures, obtain a paper notice and complain. These rights have legal conditions and limitations: requests may be denied where permitted; requested restrictions generally need not be accepted except the paid-in-full health-plan payment exception.
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You have privacy rights. You may have the right to access your information, ask for corrections, ask for limits, ask for private communications, request a list of certain disclosures, get a paper copy of the Notice, and file a complaint.
Certain requests may be denied or limited, as permitted by law.
Qualifications & exceptions
Subject to legal limitations and the specific restriction exception.
The app or website is usually the fastest access route
Teladoc says the app or website is usually the fastest route to your medical information. A written access request is also available, with the privacy-rights portal used when records cannot be located or downloaded from the member portal; this route takes longer and may involve extra steps.
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The fastest way to access your medical information is usually through the Teladoc Health app or website. You may also submit a written privacy rights request.
The privacy rights portal is used for formal written privacy rights requests when you are unable to download your medical information through your member portal.
Qualifications & exceptions
Portal requests are the fallback when self-service records cannot be obtained.
A medical power of attorney or guardian can exercise privacy rights
The notice says your medical power of attorney or legal guardian can exercise your PHI rights on your behalf. These federal-law rights may be subject to conditions or limitations, including legally permitted denials of certain requests.
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You have important rights regarding your protected health information (PHI). Your medical power of attorney or legal guardian can exercise these rights on your behalf as well. These rights are provided under federal law and, in some cases, may be subject to limitations or conditions.
Certain requests may be denied or limited, as permitted by law.
Qualifications & exceptions
Federal-law rights remain subject to applicable conditions and limitations.
Medical records are usually fastest to access through your account
The notice recommends the mobile app or signing into your website account as the easiest and fastest way to access medical information. Steps vary with the services you used. If you cannot locate or download records through self-service, you can submit a formal written request through the privacy-rights portal; that takes longer and may involve additional steps.
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The easiest and fastest way to access your medical information is through the Teladoc Health mobile app or by signing into your account on our website.
Because Teladoc Health offers different types of services, the steps to access your records may differ slightly depending on the service(s) you used.
The privacy rights portal is used for formal written privacy rights requests when you are unable to download your medical information through your member portal.
Qualifications & exceptions
Steps depend on the service; formal portal requests are the slower fallback.
Download telehealth records through “General Medical”
For telehealth services, including 24/7 Care, Primary Care, Dermatology and Nutrition, sign into your Teladoc account. Open Health Info → Visits → Past, scroll down, choose Download Records and then General Medical. A PDF of your records becomes available to download.
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Telehealth Services Information
Includes: 24/7 Care, Primary Care, Dermatology, Nutrition, etc.
to your Teladoc Health account
Go to “Health Info” tab
Click “Visits”
Click “Past” and scroll down
Click “Download Records”
Click “General Medical”
After clicking, a PDF of your record(s) will be made available for download.
Qualifications & exceptions
Applies to the telehealth-services column of the access table.
Account & Service Control · Procedure
Download mental-health records through “Mental Health”
For individual therapy, psychiatric medication and mental-health consult information, sign into your Teladoc account. Open Health Info → Visits → Past, scroll down, select Download Records and then Mental Health. The notice says a PDF of your records will be available to download.
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Mental Health Services Information
Includes: Individual therapy, Psychiatric medication, Mental Health consult
to your Teladoc Health account
Go to “Health Info” tab
Click “Visits”
Click “Past” and scroll down
Click “Download Records”
Click “Mental Health”
After clicking, a PDF of your record(s) will be made available for download.
Qualifications & exceptions
Applies to the mental-health-services column.
Account & Service Control · Procedure
Condition-management records use “Shareable data reports”
For condition-management information—formerly Livongo, including diabetes, weight management and hypertension—sign into your Teladoc account, open Programs, choose Condition Management and go to Shareable data reports. In the mobile app, use navigation in the upper right to reach those reports; on the web, scroll down to them. Export the Health Summary Report to your chosen device.
Mobile app: Click navigation in upper right; then click “Shareable data reports”
Web app: Scroll down to “Shareable data reports”
Export “Health Summary Report” to your chosen device.
Qualifications & exceptions
Applies to condition management; mobile and web navigation differ.
Account & Service Control · User right or choice
Use a written access request when self-service records cannot be found
If the listed account steps do not locate your records, you may send a written access request using the linked privacy-rights portal. Teladoc says this takes longer and may involve extra steps. This formal-request portal is used when you cannot download medical information through your member portal.
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If you are unable to locate your records using the steps above, you may submit a written access request using the privacy rights portal (this will take longer and may include additional steps).
Qualifications & exceptions
For records you cannot locate or download through the member portal.
Use the privacy portal for corrections, private communications and disclosure accountings
The notice directs requests for corrections or amendments, confidential communications, restrictions and an accounting of disclosures to its privacy-rights portal. Requests may be denied or limited as permitted by law. You can submit a written appeal of a denial through the same process. Requested restrictions are generally discretionary except the paid-in-full health-plan payment restriction described separately.
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For rights other than access — including requesting corrections/amendments, requesting restrictions, requesting confidential communications, or requesting an accounting of disclosures — please submit your request using our privacy rights portal. Note, Teladoc Health is not required to agree to a requested restriction, except where you request that we not disclose your PHI to a health plan for payment purposes and you (or another individual on your behalf) have paid in full.
Certain requests may be denied or limited, as permitted by law. If your request is denied, you may submit a written appeal using the same process described above.
Qualifications & exceptions
Legal conditions and limitations apply; denial can be appealed in writing.
The contact table separates requests, questions and complaints
For privacy-rights requests, the table points to online self-service and the Privacy Rights Portal, or mail addressed to the Chief Privacy Officer at 155 East 44th Street, Floor 17, New York, NY 10017. Questions about the notice go to 1-800-Teladoc. Privacy complaints go to privacyrights@teladochealth.com. Formal rights requests must be written through the portal or mail; Teladoc does not process them verbally for security and identity-verification reasons.
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Privacy Rights Requests Questions about this Notice Privacy Complaints
Self Service: Access Medical Information Online written requests: Privacy Rights Portal Offline written requests: 155 East 44th Street, Floor 17, New York, NY 10017; Address to: Chief Privacy Officer Phone: 1-800-Teladoc
To exercise your privacy rights, you must submit your request in writing through our Privacy Rights Portal or by mail, as described above. For security and identity verification purposes, requests are not processed verbally.
Qualifications & exceptions
Use each contact route for its assigned purpose; verbal rights requests are not processed.
The notice offers free language assistance. Call 1‑800‑835‑2362 (TTY 1‑855‑636‑1578) or speak with your provider to learn more. It links additional language-assistance and nondiscrimination information; those documents are not supplied in this analysis.
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Free language assistance services are available. Call 1‑800‑835‑2362 (TTY 1‑855‑636‑1578) or speak with your provider to learn more.
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Linked language-assistance and nondiscrimination notices are not supplied.