The notice explains how medical information about you may be used and disclosed and how you can access it. Its stated effective date is February 18, 2026.
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THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION.
Effective date: February 18, 2026
Cross-references
qualified by (model-proposed): Notice updates apply to all PHI Teladoc maintains — The effective date identifies this stored notice; later updates can apply to all maintained PHI and are posted online.
Legal Rights & Agreement Rules · Context
The full notice controls over its summary
The summary is a guide to PHI uses and disclosures. It neither replaces nor changes the full HIPAA notice; the full notice controls any differences.
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It is only a guide. It does not replace or change the full Notice.
If this summary and the full Notice are different, the full Notice controls.
The Notice explains how Teladoc Health may use and share your health information.
Legal Rights & Agreement Rules · Permission or license
Notice updates apply to all PHI Teladoc maintains
Teladoc may update the notice from time to time. Changes apply to all PHI it maintains as a HIPAA Covered Entity, and the updated notice will be available on its website.
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Yes. We may update this Notice from time to time. Any changes will apply to all PHI we maintain as a HIPAA Covered Entity, and the updated Notice will be available on our website.
Qualifications & exceptions
Applies to PHI maintained as a HIPAA Covered Entity.
Cross-references
qualifies (model-proposed): This HIPAA notice is effective February 18, 2026 — The effective date identifies this stored notice; later updates can apply to all maintained PHI and are posted online.
Legal Rights & Agreement Rules · Company commitment
Privacy complaints and exercising rights will not be punished
Teladoc commits not to punish you for filing a privacy complaint or using your privacy rights.
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Teladoc Health will not punish you for filing a privacy complaint or using your privacy rights.
Legal Rights & Agreement Rules · Company commitment
Extra rules apply to information received from Part 2 treatment programs
Teladoc says it is not a Part 2 Program. To the extent it receives or maintains information about you from a substance-use-disorder treatment program subject to 42 CFR Part 2 protections, it will use and disclose that information in accordance with applicable federal law. This does not label every item of health information as a Part 2 record.
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To the extent we receive or maintain information about you from a substance use disorder treatment program that is subject to additional federal protections under 42 CFR Part 2 (“Part 2 Program”), we will use and disclose it in accordance with applicable federal law. We are not a Part 2 Program.
Qualifications & exceptions
Applies to protected information from a Part 2 Program.
Legal Rights & Agreement Rules · Restriction or exception
Part 2 records cannot be used against you without consent or a qualifying order
Teladoc will not use or disclose Part 2 protected information, or testimony describing it, in a civil, criminal, administrative or legislative proceeding against you without your written consent or a court order meeting applicable legal requirements. This special rule qualifies the notice’s general discussion of legal-process disclosures.
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In no event will we use or disclose Part 2 protected information, or testimony describing such information, in any civil, criminal, administrative, or legislative proceeding against you without your written consent or a court order that meets applicable legal requirements.
Qualifications & exceptions
A written consent or legally qualifying court order is required for proceedings against you.
Cross-references
exception to (model-proposed): PHI may be disclosed for oversight, enforcement and legal processes — The broad legal-process disclosure list is limited for Part 2 records and testimony in proceedings against the individual: written consent or a qualifying order is required.
Legal Rights & Agreement Rules · Permission or license
PHI may be disclosed for oversight, enforcement and legal processes
As required or allowed by law, Teladoc may disclose PHI to the HHS Secretary for compliance and enforcement, in response to court orders or legal processes, for law enforcement, government or health oversight, and specialized government functions such as national security. Part 2 records and related testimony cannot be used in proceedings against you without written consent or a qualifying court order.
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Disclosures to the Secretary of U.S. Department of Health and Human Services for compliance and enforcement purposes
Responding to court orders or legal processes
Law enforcement or government oversight activities
Health oversight activities
Specialized government functions, such as national security
In no event will we use or disclose Part 2 protected information, or testimony describing such information, in any civil, criminal, administrative, or legislative proceeding against you without your written consent or a court order that meets applicable legal requirements.
Qualifications & exceptions
Required or permitted by law, subject to the special Part 2 proceeding limits.
Legal Rights & Agreement Rules · User right or choice
You can request a paper copy of the notice
You may request a paper copy of this notice by contacting Teladoc using its listed contact instructions. The notice also offers privacy complaints through those routes.
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You may request a paper copy of this Notice or file a privacy complaint by contacting us as instructed below.
Legal Rights & Agreement Rules · User right or choice
You can complain to Teladoc or HHS without retaliation
Privacy complaints to Teladoc should be written and sent to the listed complaints email, privacyrights@teladochealth.com, so they can be reviewed and documented. You may also complain to the HHS Office for Civil Rights. Teladoc says it will not retaliate for complaints or exercising privacy rights.
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Privacy complaints (a concern regarding Teladoc Health’s compliance with applicable privacy requirements) should be submitted in writing (via the email listed below) so that they can be properly reviewed and documented. Teladoc Health will not retaliate against any individual who files a privacy complaint
You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights. We will not retaliate against you for filing a complaint or exercising your privacy rights.
Qualifications & exceptions
Teladoc requests written complaints via its listed email.